Database Users

Facebook profile photos only downloaded for certain individuals

I recently got my HTC HD2 and I tried to add all of my contacts from my old phone and sync them to facebook to get contact photos. While some of the people worked fine and I got the photos and the birthdays, for some I got no information at all.
This is annoying because it is mainly those that I would like to add to my favourites that do not recieve their profile picture or birthday or any information.
I've searched this forum for a similar problem but could only come up with problems with earlier builds. This seems to be a problem for some people running the palm pre as well.
Interestingly if I use the facebook app I also cannot get the profile pictures for these people either.
Is it a privacy settings thing, or am I doing something wrong?

This is the same on my HD2 and my HTC Hero as well.. maybe facebook need to fix something?

Anyone else having this problem?

Yes I had this problem.
Think it is more of a problem with facebook mobile to be honest.

I had this, but then found a solution (for me anyway).
Go into all people then select your contact. Then select Edit Contact. Then press where the profile picture should be. A 'Set Contact Photo' option should pop up. Next to the Facebook profile it should have a downloading icon. Once that was done i selected Facebook Profile and all was working.
Hope this helps

ahh you sniped this comment in just before i posted kanesw
yea that works for me too.

I've tried that, when i click on the download button the option just stays greyed out. (the facebook profile option) I can see it trying to find the data but it doesn't work.

I've the same problem with some contacts, you can link it to the fackbook contact but it just won't download any info about them. Works fine for most facebook contacts.

kanesw said:
I had this, but then found a solution (for me anyway).
Go into all people then select your contact. Then select Edit Contact. Then press where the profile picture should be. A 'Set Contact Photo' option should pop up. Next to the Facebook profile it should have a downloading icon. Once that was done i selected Facebook Profile and all was working.
Hope this helps
Click to expand...
Click to collapse
I've tried this but the facebook profile option is greyed out after i click the download button. I can see it trying to get the photo but it doesn't manage it.

You dont have to click the download icon, just leave it for a minute or so and see if it downloads it

I've found the above usually helps and if it doesnt I deleted the contact and remade it and linked it and then it worked.

I've tried everything and I still can't get some of them to work. I also can't get their albums to work or their birthdays, and they don't have a profile picture when using the facebook app either. Must be a problem there somehow.

I've noticed when I go to link a contact to a facebook profile the friend is missing. I have 400+ friends and it only shows me as having 235 friends when it goes to find the contact. I'm not sure if this is something to do with users having privacy settings on facebook and not showing up or what. However I too have several contacts with no link to facebook as they are not listed as facebook contacts thru the HTC facebook link app.

There is a privacy setting in facebook that allows users to stop other apps using their details. I guess its that as i have friends i know are on facebook but dont show up.

Definitely a privacy setting in some cases. I have a couple of friends whose profile pictures never show and I know from talking to them that they're all using the 'don't use my picture in external applications' option.

that sucks man, i have the same problem here. I guess the only way is to convince them to turn that privacy setting off, i absolutely LOVE the fact that our HD2 can grab the info from their facebook pages, it looks so cool

Settings > Privacy Settings > Applications > Settings...
They need to tick Profile picture there and tick anything else you want access to via the HD2.

Also is there any way to actually save the contact pics into outlook. It seems that the pics only stays on he phone and the outlook is not updated after syncing.
cheers
WPY

Yes, if you use the facebook pictures application in spb mobile shell instead of sense, then the facebook picture is saved to outlook as well! Dont know why this does not work in sense, it definately should!!

in HTC Albums I can only see a facebook album from one of my friends which works really good, but that's the only one.. also the intergated updates/events don't seem to work.. thumbnails and birthdays work fine..
I can't even see my own pictures.. while I'm almost sure I've tried every facebook privacy/sharing and aplication setting I could find..
any tips are much appriciated..

Updates and Events problem

I'm having a problem with the 'events and updates feature' retrieving updates from facebook.
When I select the 'update now' option in the 'updates and events' section for a contact it never retrieves any facebook information for any of the contacts.
All of my contacts are correctly linked to their facebook accounts but the application never picks up ANY updates.
Any ideas? I'm on O2 btw

your "me" contact card needs to be logged in, check that, also in the pictures tab, albums, switch to facebook tab..can you see their pictures?
if not you're not logged in.

Hi thanks for replying
yes I can see my 'me' contact card in the updates and events and can also see the facebook pictures in the facebook tab so it appears to be logged in fine.
samsamuel said:
your "me" contact card needs to be logged in, check that, also in the pictures tab, albums, switch to facebook tab..can you see their pictures?
if not you're not logged in.
Click to expand...
Click to collapse

I dont use facebook so cant really suggest anything else. I do know from the missus that fbook website has been flakey for her this past week or two, and i'm sure i read they are currently moving datacenters or something, so who knows. Maybe your friends just all stopped updating!

I dont really know how the application itself works, but for me, the updates seem to take a while (as an indication, about 3 or 4 minutes for 500 friends over wifi - dont know how big a difference the number of friends make). I've got to keep touching the screen so that it doesn't go into "sleep" mode otherwise it stops and I have to start again.
If I leave the screen on the "Updates and Events" page while it says "Updating...", the info will not automatically update even once all the data has been downloaded. I have to move across to another page (eg, Favourites, Groups, etc and then scroll back to see the actual updates.
Hope this helps .
btw.. I'm on Dutty's V1.5, if that makes any difference.

I have the same problem
it say ( updating...) when i click update now
but then the (updating ..) dissapears and nothing updated !!!!
but when i click update on a selected contact .. it become update !!!!
it was working fine ..i dont know what happened ?

Facebook updates working only for some contacts
For me it works for some contacts but not for all.
Just got my HD2 2 days ago, so so far only 10 people/contacts are linked to facebook.
- 9 fail to deliver/retrieve updates,
- 1 works
I noticed that the one status update that I received was really new, so I just wonder if there is somewhere a setting on how old the status updates can be, to be seen on the HD2.
I also had on unanswered event request, that one worked well.
One more issue, I can browse the album of almost all facebook contacts, but it's not working for one. does anybody know what could be the reason. Are only alboms which are set to be viewed by anybody browsable by HD2 (not the ones only visible to friends)?

I had the same issue, worked for a few days then would attempt to update, appeared to do so but no new info present.
Ended up having to go to Start/settings/data services/social networks and turn off facebook and then do it again.
After this for some strange reason it now works and has continued to for weeks.

Missing Email Account HD2

Hi Guys and Girls,
This is my first HTC device and im loving it so far, being a long user for wimo devices, recently come from an omnia i8000, huge improvement going to the HTC, i wont look back.
Has anyone expericened missing email accounts? it still seems to be in the list but its hidden? i can create a new account with a different account name, and it works but is there any fix?
Thanks for your help

Bj,
I experienced the same problem today. However, I noticed that the mail settings had disappeared in addition to the accounts no longer showing up.
The only way I was able to solve the problem was by deleting the mailboxes and re-creating them.
Hopefully there is a better solution found in case this happens again.

Same thing happened to me just yesterday, wonder what's the cause.
Anyway I had the settings backed up to a cab as described here so a reinstall of that set them back up in seconds.

Have the same problem, but my internet settings was lost to...
Any fix for this other than the obe above?
//Johan

I had same misterious problem two times, and I didn't understand why...
:-(

Even I've had the same problem twice..and in addition to losing the email accounts, all my apps which required login like facebook, fring, etc stopped remembering usernames and passwords. Even if I selected save password, it kept asking me everytime is started the app.
The first time it happened i did not notice why, but the second time it happed immediately after a soft reset done using BSB Tweaks after making some changes in it.
I have removed BSB Tweaks for the time being, so will wait and see if it happens again.

the email problem can be solved by going to email- tab --> menu --> account settings (may have another name) --> choose your disappered account. you will notice some of your settins are lost, in my case the mail servers and the username. type in the missing information, and hit 'done', your email acc will be visible again.

Missing Accounts
Same problem after I installed the newest firmware in June. Never happened before, since then TWICE, so it must be the issue of the new FW. Sorry wergor, the solution you offer sucks. Doesn't solve the cause!

ricz73 said:
Sorry wergor, the solution you offer sucks. Doesn't solve the cause!
Click to expand...
Click to collapse
i know, but at lest you don't have to set up a new acc w/ a different name and lose all your emails.....

try this next time:
http://www.freewarepocketpc.net/ppc-download-mail-account-repair.html

Bjs051084 said:
Hi Guys and Girls,
This is my first HTC device and im loving it so far, being a long user for wimo devices, recently come from an omnia i8000, huge improvement going to the HTC, i wont look back.
Has anyone expericened missing email accounts? it still seems to be in the list but its hidden? i can create a new account with a different account name, and it works but is there any fix?
Thanks for your help
Click to expand...
Click to collapse
Hey,
I found a solution to this problem that I think works. The first time this happened my email accounts disappeared and all of my logins for other things (facebook, etc) also stopped working. This just happened again with no recent mods to the phone, and the only add-on I have is C00kie's Home Tabs (which I didn't have the first time).
The first time I used all the missing settings as an opportunity to upgrade my software. This time I'm on the road and I don't have time to fool with it. Happily I did figure out a way to resurrect the vanished accounts.
As you stated, if you try to recreate the settings, the system will tell you that the account exists, forcing you to create the same settings with a different name. You can probably find your original settings by doing the following:
Go to the settings tab. (Scroll left from your home)
Choose "Data Services"
Scroll down to "E-Mail"
Here you should see whatever accounts you created, even if they don't show up in your email tab proper. Select them and update your passwords (if they're missing, mine were). Everything should look normal.
As I said, I'm on data roam and I couldn't get my OTA download to work where I am. Hopefully when I get back I'll know for sure. Give it a try and I hope it helps you.
Dan

Dan.S - yes, it works, thanks so much. ;-)

It works
Yes, works. In same time, I lost my ability to connect to Facebook. Whenever I try to input name (email) and password, I get instant answer that there is problem with connection. Maybe password also lost. No idea where to find solution.

Dan.S said:
Hey,
I found a solution to this problem that I think works. The first time this happened my email accounts disappeared and all of my logins for other things (facebook, etc) also stopped working. This just happened again with no recent mods to the phone, and the only add-on I have is C00kie's Home Tabs (which I didn't have the first time).
The first time I used all the missing settings as an opportunity to upgrade my software. This time I'm on the road and I don't have time to fool with it. Happily I did figure out a way to resurrect the vanished accounts.
As you stated, if you try to recreate the settings, the system will tell you that the account exists, forcing you to create the same settings with a different name. You can probably find your original settings by doing the following:
Go to the settings tab. (Scroll left from your home)
Choose "Data Services"
Scroll down to "E-Mail"
Here you should see whatever accounts you created, even if they don't show up in your email tab proper. Select them and update your passwords (if they're missing, mine were). Everything should look normal.
As I said, I'm on data roam and I couldn't get my OTA download to work where I am. Hopefully when I get back I'll know for sure. Give it a try and I hope it helps you.
Dan
Click to expand...
Click to collapse
thank you Dan,it worked for me...

HD2 problem when syncing contacts with Facebook profiles

Hi guys, first post here but been around a bit on the forum
Basically whenever i connect my contacts to their facebook profile everything syncs up fine EXCEPT their profile pictures, i'm not sure what caused it but if the contact was added recently on facebook it just cant seem to load the picture for it .
Anyway I was just wondering if anyone had any advice on my problem or had suffered something similar.
Thanks in advance!

Make sure you are on a wi-fi network and allow time for the picture to be downloaded..If it doesn't appear, edit the contact and select the facebook picture..

Nevermind i solved the problem now it was to do with how i was connecting, i had to connect via 3G to access facebook and wifi to access twitter.

Hey but it works pretty well for me with Wi-Fi too....jus needs time to download the picture.....all you have to do as the prev post said.....iv personally tried and tested it

does not work for me...
Hello,
this has always worked for me but now all of a sudden the pictures are not loading. When I synch with facebook I see the pictures on everybody when I can select what contacts to synch. (I have all boxes checked) but after accepting no pictures are synched. Everything else is synched...

Hi guys, sorry to bring up an old post but I think it's the same issue I'm now having.
I was able to view all the FB profile pictures until recently. They're all set to FB profile picture but I get the person outline instead of their picture.
Even my own "Me" contact card won't show my profile picture, it's annoying that it did work but now it doesn't!
Any ideas? Status' are updating. I signed out then back into FB. I didn't have to connect via wifi before when it worked. When I go to Settings>Data services>Facebook, I'm logged in but the icon is grey, maybe it always but <i>thought</i> it used to be blue.
Um, not sure what else to mention. Thanks in advance!

Totally was having the same issue up until about 5 minutes ago, found the way to fix it! It has to do with your actual Facebook account and not the phone. You have to change your Facebook account to DISABLE the secure browsing (https). once you do that, relog into Facebook on your HTC Sense and reload the profile pictures!!

You my friend are a hero, that fixed it for me too! So now I have a bright colourful address book again, yay!

Aw thanks! I'm super happy to have all my pictures back! It was driving me crazy!

ajbousman said:
Totally was having the same issue up until about 5 minutes ago, found the way to fix it! It has to do with your actual Facebook account and not the phone. You have to change your Facebook account to DISABLE the secure browsing (https). once you do that, relog into Facebook on your HTC Sense and reload the profile pictures!!
Click to expand...
Click to collapse
After enabling secure browsing on FB, my phone didnt sync aswell. Took me ages to find out.

So, I'm still having the same problem. How exactly do I turn off the secure browsing on my browser?

I had the picture sync problem on ICS. I use HaxSync now. Works very well!

note
dcalderon95 said:
So, I'm still having the same problem. How exactly do I turn off the secure browsing on my browser?
Click to expand...
Click to collapse
You do not need turn off the secure browsing on your browser, you need open your FB account with your browser ( IE, Chrome, Mozila), then select the arrow at the top right (next HOME button), and choose from there Account settings. In newly opened window of FB choose Security. Now you can see on the first row your
secure browsing - edit it!
Pay attention: You need DISABLE it (uncheck) !!!!!!!!!!....if you want syncing FB contacts with HTC contacts

For People Having Problem With Facebook Contacts Pictures Sync etc [SOLUTION]

This worked for me; let’s hope it works for you...
Problem:
After a lot of messing around, my contacts appear to be synched with Facebook and are showing Facebook profile pictures and so forth. However, when I receive a text message from one of these contacts, their picture does not show next to the text message.
NOTE: This solution may fix other problems you are having with Facebook sync, what you have just read was my particular problem, so give it a go, might just work for your problem too.
Solution...
1. Go to Settings -> Accounts and Sync
2. Look under 'Manage Accounts' for any Facebook related accounts. If you see any, click on them, then click on 'Remove Account'. (Do this for all of them if there is more than one.)
3. Go back to the main 'Accounts and Sync' section where you have just been and click on 'Add account'.
4. Under INTEGRATED CONTACT ACCOUNTS (NOT more accounts) click on Facebook.
5. Enter your Facebook username and password as normal and click done.
6. Go back to the main 'Accounts and Sync' menu again, look for the new Facebook account you have just added on there and click on it.
7. Press the menu key on your phone, then click on sync now and wait till any spinning arrow logos you see stop spinning.
8. Go into your contacts and see if any have now linked with Facebook correctly (this will now be working for some people but for the majority it will not be... YET.... if not, continue with step 9.)
9. Click and hold on any of your contacts in your address book.
10. Click on join contact
11. If you see your contact with their Facebook pic next to them, click on them and they will now be successfully joined!.... If you don’t see them, you have two choices...
A) Re-edit their name in your contacts to match exactly how they have their name on Facebook. So if your friend is called 'John Doe' on Facebook but you have him as J Doe or something in your contacts, change it to match Facebook!)
OR
B)After step 10, click on 'Get Friends' and scroll until you see the contact you are trying to join, tick the box next to them, click save, then click on their picture which should now be showing under 'Suggested friends'.
Long winded - Yes
Time consuming - Yes
A soultion - Yes.
Let me know how you get on everyone...

I also do this and this works but the next issue I face is if I use a WIPE rom, how can I restore a back up of my contacts that already has the joined information ?

^^ Good question, same problem I have.

Without being some kind of genius with the SGS, I cant see how this can be done easliy to be honest.
Thing is, if your backed up contacts have the EXACT names as your facebook contacts, then when you load them back into your phone after a wipe install and sync (step 7 in guide) it should join them all up automatically for you.
However, if it does not I'm pretty sure it's due to an issue with the Facebook App because before the latest update they always used to join up automatically but not with everyone now.

Hello,
I am experiencing the same problem, but with Samsung Galaxy Nexus with ICS 4.0.4.
I tried the steps described on this post, but It didn't work.
(My facebook contacts doesn't show at People App at all)
I also tried re-installing and re-adding my facebook account, but It didn't work.
BTW, where is "INTEGRATED CONTACT ACCOUNTS" settings?
Please, Does someone have any clue on how to fix it?
thanks in advance,
Roger

https://play.google.com/store/search?q=contact+sync