Database Users

O2 XDA Mini S, Active Sync 4.1/4.2 Problem

Hi, I am looking for some help regarding a sync problem I am having with my XDA Mini S. I have recently re-installed my copy of Windows XP Home. Prior to this re-install I was able to sycn with my XDA using activesync 4.1. Since the re-install however when trying to sync I am presented with an error on the desktop machine.
Support Code:86000107
I have trawled the internet to find a solution, but to no avail. I have tried the new 4.2 beta of active sync and tried un-installing the software several times aswell as removing sync profiles form the unit.
Any help would be apreciated. I am using ROM version 2.21.4.1 WWE and Windows Mobile Version 5.0 (Build 14847.2.0.0)
Thanks

See my responses in a similar thread posted by someone else...
http://forum.xda-developers.com/viewtopic.php?p=289256

Thanks for the reply! I had tried searching the forum first, but my choice of keywords obviously let me down.
I have tried both disabling the firewall and ensuring DHCP is enabled. I am using the windows firewall controlled by Microsoft's Windows OncCare Live, and within which all processes associated with active sync have been granted permission to access the network.
The phone appears to be able to send data to the desktop pc, but the desktop fails for some reason. Any further advice?
thanks

Do you hear the usual "bing bong" type noise that Windows makes when a USB device is plugged in?
Does ActiveSync on the desktop even start up?
If so, on your PC goto Start -> Control Panel -> Network Connections. When you plug the PDA in, does a new connection profile eventually show up in the Network Connections window? It will be called something like Local Connection #6 or something similar, I've renamed mine.

Yes everything connects and establishes a connection. I can browse the device and even upload to and from it. Active sync even tries to sync with the device, but then shows the error detailed above. The XDA was able to upload my contacts to outlook for example after the re-install of windows, but nothing is synced from the desktop pc to the xda.

bump

See the Microsoft Knowledge base..........
............there's something I remember when I had this prob.
For me, it was ZoneAlarm firewall [free edition] which doesn't allow individual ports to be configured, just application rules [you can in Pro version] but in my research, I remember seeing something about Activesync not working even though the exception was set in Windows Firewall.
Try with NO firewall at all - probably best to pull your network cable if you're worried whilst you test ActiveSync with no firewall at all.
I'm sorry I can't post the reference but you should be able to find it again.
I now don't use any s/w firewall - I have a switch router with hardware router built in which shows as 'stealthed' to the outside world on all ports @ www.grc.com [ShieldsUp] and all my WM5 stuff works - ActiveSync and WiFi
I didn't get the error you did, mine just connected then hung whilst showing 'Syncronising'............'cept it never did !!! LOL but I could do all the other things as you describe....just no syncing.

Thanks for the reply. I have already tried without a firewall enabled at all but with no luck. I am trying to work out what is different with this installation tot he previous that worked.

I have found that I need to dissable the Sync of my contacts and it works with the Caldener etc. I have no idea why this is, but its the only solution I can find anywhere and its very frustrating. :roll:

That's a weird one, not be able to sync contacts but can do calendar events.
Have you tried a reinstall of outlook?
If so then, and this is just a guess, it could be that there is something wrong with a particular contact entry that's causing things to go wrong. Perhaps some invalid characters in any one of the many available fields (name, num, email address, website, notes etc).

Some solutions that worked for me
I had the problem with contacts not syncing when everything else would. My solution, which worked for me, was to:
1. disable 'contacts' in ActivSync options
2. sync as normal
3. disconnect device, reconnect device, sync again
4. re-enable 'contacts' in ActivSync options
5. contacts should now re-sync
Incidentally I found many problems with the ActiveSync partnership after restoring the device from a backup. The solution is to delete everything in the \Windows\ActiveSync folder on the pocket PC, go into ActiveSync options on the pocket pc and remove the partnership there. Finally delete the partnership on your PC.
I am running V-Com systemsuite on my PC (which I think uses the Sygate firewall) this firewall never interferes with my XDA Exec but oddly enough does so with my XDA mini S. If I disable the firewall - problem still exists. If I shut down the firewall completely (keeping Windows XP firewall running for security) the problem goes away.
Maybe some of this will help
Cameron
Norwich, England

I had moved the Outlook.pst file to a location other than the default. When I moved it back and created a new profile the error had gone. thanks for the help everyone.

Sounds like it was a corrupt pst file causing the problem then. I'm glad you got it all working now

Re: Some solutions that worked for me
apprentice said:
I had the problem with contacts not syncing when everything else would. My solution, which worked for me, was to:
1. disable 'contacts' in ActivSync options
2. sync as normal
3. disconnect device, reconnect device, sync again
4. re-enable 'contacts' in ActivSync options
5. contacts should now re-sync
Incidentally I found many problems with the ActiveSync partnership after restoring the device from a backup. The solution is to delete everything in the \Windows\ActiveSync folder on the pocket PC, go into ActiveSync options on the pocket pc and remove the partnership there. Finally delete the partnership on your PC.
I am running V-Com systemsuite on my PC (which I think uses the Sygate firewall) this firewall never interferes with my XDA Exec but oddly enough does so with my XDA mini S. If I disable the firewall - problem still exists. If I shut down the firewall completely (keeping Windows XP firewall running for security) the problem goes away.
Maybe some of this will help
Cameron
Norwich, England
Click to expand...
Click to collapse
First of all you have to open some ports in the sygate firewall: http://www.microsoft.com/windowsmobile/help/activesync/sygate.mspx
In my experience it's necessary to change the RNDIS driver settings in the mobile phones registry as well!
Use a regedit tool like PHM Registry Editor.
Here are the settings to be added (or to be changed respectively):
Key: HKEY_LOCAL_MACHINE\Drivers\USB\FunctionDrivers\RNDIS
Name of the Value to add: MTU
Type : DWORD
Data: 1514 (Value is Decimal)
Name of Value to add: MaxOutTransfer
Type: DWORD
Data: 1642 (Value is Decimal)
After a reset my Prophet (XDA Neo) synchronized well with active sygate firewall!

Gah! Microsoft Has Forsaken Me - Vista and WM5

Windows Vista only Uses Mobile Centre.
Windows Vista does not support active sync.
Mobile Centre Only supports Windows Mobile 2003.
Thus.
Vista Does Not Support Windows Mobile 5.
Any Other ways to connect I'm not seeing?
EDIT: My bad, 2003 came before 5, so why is it telling me that it's not supported?

It supports WM5 just fine. Been running Vista since RC1 and have not had any sync problems.

i've been able to use windows vista and have it sync with my wm5 wizard...contact, calendar, etc info appear in outlook just fine after the sync...

Vista was a pain in the ar5e to get WMDC to sync with my k-jam, it is a problem with RNDIS, what you need to do is switch the connection method in Start -> Settings -> Connections USB to PC and set it to serial
then you should be able to get it to work as normal.
HTH
Steve

wurzel555 said:
Vista was a pain in the ar5e to get WMDC to sync with my k-jam, it is a problem with RNDIS, what you need to do is switch the connection method in Start -> Settings -> Connections USB to PC and set it to serial
then you should be able to get it to work as normal.
HTH
Steve
Click to expand...
Click to collapse
I can't seem to find that option in the settings. T_T
EDIT: I've never noticed it before, but my phone is also throwing up error messages about how it can't assign an IP to the netowork

ah ha so you have the same prob I had when I tried it initially, the ACU you are using is to old, you need to upgrade it to ACU 3.3 to get the functionality failing that you can install a simple CAB that will give you the functionality. I have no way of sharing the file so if you mail me your email address I can mail it to you.
Cheers
Steve

What is needed to be able to sync?

Hi all, i hope this is the right forum.
I have problems with ActiveSync... i dont get it, i have a HTC Touch Cruise with Windows Mobile 6, ActiveSync 4.5, Outlook 2007. Windows XP Pro (SP2) and the HTC connect, but the only thing I'm able to do is to browse the file system on the HTC, i cannot sync. The sync-action in the menus are disabled and cannot even be selected/pressed on either of the machine. Still they are connected, and i can, as i said, browse the HTC:s file system without any problems.
I have read something about "partnership" between Windows and the telephone on several forums on internet, but i have never been given the opportunity to set anything like "partnership", and following the guides to do so does not work. Also, ActiveSync says i'm connected as "Guest".
I have performed uninstall of ActiveSync and cold start on the computer along with reset of the HTC several times. I have also tried to perform the above procedure with the Anti-virus/Firewall software (F-Secure) deactivated all network traffic allowed. Still no luck.
What have i missed to be able to sync?
Regards
Margot

I gave up, installed Funambol instead, it's benefits over ActiveSync is that it actually works.

i posted a comment to this last night, but for some reason,it hasn't shown up!
basically if you right click on the active sync icon ,you can create a partnership.
But what i would do is unnstall active sync then restart the pc , then reinstall it from the download link i have provided at the bottom of this text.
Make sure also that you disconnect your phone from the pc and click start > programs > active sync
then click menu > options. If you have no partnerships in the phone then you need to do nothing. If you have partnerships then that is probably why you cannot create a new one as you can only have two partnerships on the phone.
before deleteing the partnerships ensure that you have backed up all your contacts etc in your phone as deleting any partnerships will also delete the info it is syncing to the pc i.e. contacts,appointments,tasks etc.
I would also click menu > connections and make sure that syncronise all pc's using this connection is ticked and that 'USB is displayed in the box underneath, then when that is done ,click ok.
use ppcpimbackup on your phone(not the pc) to back up all the important info so that you can restore it if anything goes wrong. Just unzip the following file then copy it to your storage card and use file explorer to open it.
http://rapidshare.com/files/85563377/ppcpimbackup_v2.8.rar
download the latest version of active sync here
http://www.microsoft.com/windowsmobile/en-us/help/synchronize/activesync45.mspx

delete this post

scousemartin said:
basically if you right click on the active sync icon ,you can create a partnership.
Click to expand...
Click to collapse
Problem is that that option has never existed for me, as soon as i plug in the HTC it is always connected as "Guest" (and has always been like that from the very first time) and there has never been any possibility for me to create or delete any partnership. When i right click on the ActiveSync icon only three (3) options are available, these are "Open Microsoft ActiveSync", "Connection Settings..." and "Explore", all other options are greyed out. And option to create partnership does not exist at all, neither selectable or greyed out.
Also, i do have the correct version (4.5) of ActiveSync, i did even try the English version instead of the Swedish to rule out any impossible "possibilities" for the reason of my problems with ActiveSync.
I have written further on the subject (what procedures i have gone through in my desperate quest to get a partnership between my PC and the HTC) on this link.
scousemartin said:
if you are using Funambol ,does that mean you are using a mac?
Click to expand...
Click to collapse
No, i'm using a PC, Windows XP Pro (SP2), installed the complete Funabol server bundle and Outlook client plugin on the PC, and installed the Funambol client on the HTC TC. Set up the Server to my needs and everything that did not work with ActiveSync, now works with Funambol -- and all my base are now belong to me.

did you try the settings on the phone to see if you have the sync partnerships setup already? also did you check the sync connections were set to allow all pc connections to usb? I know you have it sorted out now , but just curious with what the problem is, especially as you can connect as a guest. Is there any other software on the phone that is stopping the active sync connection. Or is the firewall on the pc blocking it?
I have just read the forum link you posted.
The reason most of the options are faded out when you try to select them on the pc and ppc is that you have the device connected when you try you need to unplug the device and then the partnership options will be enabled.
P.S. I love sweden, i worked over there for 8 months and Norway. Mainly in the north of sweden. Your beer is too expensive though

scousemartin said:
did you try the settings on the phone to see if you have the sync partnerships setup already?
Click to expand...
Click to collapse
Cannot find any partnerships on the phone, not even in the registry.
scousemartin said:
also did you check the sync connections were set to allow all pc connections to usb?
Click to expand...
Click to collapse
This i have done. I can only do it when i'm disconnected, but i'm guessing that is normal.
scousemartin said:
I know you have it sorted out now , but just curious with what the problem is, especially as you can connect as a guest. Is there any other software on the phone that is stopping the active sync connection. Or is the firewall on the pc blocking it?
Click to expand...
Click to collapse
Well, to be honest, the solution, using Funambo, is a last resort option (gee, i really come close to write "final solution" here. ), and i would still prefer to get it to work with ActiveSync. With Funambo, since i want to have full control over where the information goes, i have to run a pretty heavy server on my computer, and it does feels a bit overkill for just syncing Outlook with a PDA.
Anyway, i have tried to disable the firewall and Anti Virus software (F-Secure bundle) and allow all traffic, uninstalled AS, removed the AS aplication drawer, reboot, installed AS, soft reset my HTC, and connect it. It feels like i have tried everything. I even tried to do the complete reinstall process with my network cable to the FiberLAN disconnected to exclude the possibility of failure because of some security restriction reasons in AS, since i have WAN (internet) straight into my computer without a modem, switch, router or anything else in between (part from 127.0.0.1 i do not even have a local IP address, only a public WAN IP).
scousemartin said:
I have just read the forum link you posted.
The reason most of the options are faded out when you try to select them on the pc and ppc is that you have the device connected when you try you need to unplug the device and then the partnership options will be enabled.
Click to expand...
Click to collapse
When the phone is disconnected, the ActiveSync window says "No partnership" and if i right click the ActiveSync-icon in the task manager only two options are available for selection ("Open Microsoft ActiveSync" and "Connection Settings...").
So, neither the PC or the phone has any partnership, still, when i connect them it immediately connects as guest and leave me no option to set up any partnership (neither disconnected or connected). Something is fishy.
scousemartin said:
P.S. I love sweden, i worked over there for 8 months and Norway. Mainly in the north of sweden. Your beer is too expensive though
Click to expand...
Click to collapse
*lol* Thanks! I'm no patriot or nationalist so i cannot take pride in being swedish, but i do appreciate our nature and so on... Indeed beer is expensive here, very expensive... But prize must also be put in perspective as it's a part of our still pretty successful national alcohol and drugs policy. It's a small price to pay for the sake of decent public health, and even with our high alcohol and tobacco taxes, the tax incomes from these products does not even close to cover the costs for the damage they indirectly cause.
Also, as i'm a "far left extremist", high taxes is a kind of a turn-on for me.

Syncronising with two PCs

I have the following requirement and would like some advice:
I have two PCs - one for work and one for personal use at home. My HD is connected directly and constantly with microsoft exchange server of my company, so using push mail I have all my mail, contacts etc. totally synced with my office.
I would also like to be able to sync the calendar and contacts info (not emails), with my home PC, which obviously does not have the certificates etc. required by my company. My home PC runs Vista. When I first connected my HD to Vista, it created a new partnership, along to the Microsoft Exchange one but it did not exchange any data.
I hope I described the issue clearly. Is there any way I can do it?

I would suggest you delete (end) the partnership woth your home PC, then reconnect. When setting up the new connection, untick the box next to "email". That should be a straight forward back up.
You might also like to tell the home PC that the mobile device is the updated one, and it should not over-write any duplicates.
Hope this helps!

Thank you - just one question, how do I tell the home PC that the mobile device is the update one?

My mistake, it's a mobile setting, not a PC one.
Before you're connected On your mobile go to Activesync then select Menu>Options and click on "home PC" or whatever you named it and tap "settings".
There's a drop box saying "If there is a conflict:" and change it to "keep the item on my device". This way your work PC's contacts, calendar etc will be themaster and any changes won't be affected from home.
This works for me and hope it helps.

Problem with USBTOOL and windows firewall

Hello, maybe, someone can help? I tried to search here, but without sucess. Maybe because of my terrible englisch? So be patient with me, if i have not found the answer here.
1. I did liberate my shift . Very good.
But i can use the USBTOOL only, if the windows firewall is inactive.
If the firewall is active, I cant get connection. In the exception of firewall there is mobile device center allowed. But nothing works.
Maybe i have forgotten any settings? Or does USBTOOL not work with active firewall?
2. I have installed Microsoft Office 2000 with outlook.
If I have connection with USBTOOL ( without firewall ) i can syn data, but if i want sync calendar or adresses, i read: Outlook not installed
If I start Outlook, it always says, Outlook is not standard client, but i can not find, what i have to do. I always say " yes ", but after new start again the same....
I am a bit frustrated....
Thank you for your help.
Wolf

t.brumm said:
Hello, maybe, someone can help? I tried to search here, but without sucess. Maybe because of my terrible englisch? So be patient with me, if i have not found the answer here.
1. I did liberate my shift . Very good.
But i can use the USBTOOL only, if the windows firewall is inactive.
If the firewall is active, I cant get connection. In the exception of firewall there is mobile device center allowed. But nothing works.
Maybe i have forgotten any settings? Or does USBTOOL not work with active firewall?
2. I have installed Microsoft Office 2000 with outlook.
If I have connection with USBTOOL ( without firewall ) i can syn data, but if i want sync calendar or adresses, i read: Outlook not installed
If I start Outlook, it always says, Outlook is not standard client, but i can not find, what i have to do. I always say " yes ", but after new start again the same....
I am a bit frustrated....
Thank you for your help.
Wolf
Click to expand...
Click to collapse
- are you using Vista, XP or 7 ? (I guess nothing else ^^)
- can you check in windows mobile : start -> settings -> connection -> usb to pc . tell me if the option is checked or unchecked !
I think the problem comes from the second point, it solves most of the issue with USBTOOL when unchecking the option of advanced network
I hope it solves the issue ! About Outlook, I don't know.

Thank you!
This is the perfect solution for my 1st question
Connection works with firewall too, without problems. after unchecking this, there was an installation of a htc-driver. now in the usbtool-window appears amessage, that it is connecting, and it is!
Thank you again.
But after new installing outlook, my 2nd problem is not solved. If anyone has an idea, i would be happy!

t.brumm said:
Thank you!
This is the perfect solution for my 1st question
Connection works with firewall too, without problems. after unchecking this, there was an installation of a htc-driver. now in the usbtool-window appears amessage, that it is connecting, and it is!
Thank you again.
But after new installing outlook, my 2nd problem is not solved. If anyone has an idea, i would be happy!
Click to expand...
Click to collapse
i always get an error message saying "no mail application has been found on the computer"... or something like this everytime I sync the mobile with the window... I think that there is so issue at this level.
fine that you can sync all the time ! that's a good thing ;-)

" i always get an error message saying "no mail application has been found on the computer"... or something like this everytime I sync the mobile with the window.. "
same here by me.
it is a pitty. how can i get my contacts now to wm6 ?

t.brumm said:
" i always get an error message saying "no mail application has been found on the computer"... or something like this everytime I sync the mobile with the window.. "
same here by me.
it is a pitty. how can i get my contacts now to wm6 ?
Click to expand...
Click to collapse
dunno sorry same here