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Hi, I am looking for some help regarding a sync problem I am having with my XDA Mini S. I have recently re-installed my copy of Windows XP Home. Prior to this re-install I was able to sycn with my XDA using activesync 4.1. Since the re-install however when trying to sync I am presented with an error on the desktop machine.
Support Code:86000107
I have trawled the internet to find a solution, but to no avail. I have tried the new 4.2 beta of active sync and tried un-installing the software several times aswell as removing sync profiles form the unit.
Any help would be apreciated. I am using ROM version 2.21.4.1 WWE and Windows Mobile Version 5.0 (Build 14847.2.0.0)
Thanks
See my responses in a similar thread posted by someone else...
http://forum.xda-developers.com/viewtopic.php?p=289256
Thanks for the reply! I had tried searching the forum first, but my choice of keywords obviously let me down.
I have tried both disabling the firewall and ensuring DHCP is enabled. I am using the windows firewall controlled by Microsoft's Windows OncCare Live, and within which all processes associated with active sync have been granted permission to access the network.
The phone appears to be able to send data to the desktop pc, but the desktop fails for some reason. Any further advice?
thanks
Do you hear the usual "bing bong" type noise that Windows makes when a USB device is plugged in?
Does ActiveSync on the desktop even start up?
If so, on your PC goto Start -> Control Panel -> Network Connections. When you plug the PDA in, does a new connection profile eventually show up in the Network Connections window? It will be called something like Local Connection #6 or something similar, I've renamed mine.
Yes everything connects and establishes a connection. I can browse the device and even upload to and from it. Active sync even tries to sync with the device, but then shows the error detailed above. The XDA was able to upload my contacts to outlook for example after the re-install of windows, but nothing is synced from the desktop pc to the xda.
bump
See the Microsoft Knowledge base..........
............there's something I remember when I had this prob.
For me, it was ZoneAlarm firewall [free edition] which doesn't allow individual ports to be configured, just application rules [you can in Pro version] but in my research, I remember seeing something about Activesync not working even though the exception was set in Windows Firewall.
Try with NO firewall at all - probably best to pull your network cable if you're worried whilst you test ActiveSync with no firewall at all.
I'm sorry I can't post the reference but you should be able to find it again.
I now don't use any s/w firewall - I have a switch router with hardware router built in which shows as 'stealthed' to the outside world on all ports @ www.grc.com [ShieldsUp] and all my WM5 stuff works - ActiveSync and WiFi
I didn't get the error you did, mine just connected then hung whilst showing 'Syncronising'............'cept it never did !!! LOL but I could do all the other things as you describe....just no syncing.
Thanks for the reply. I have already tried without a firewall enabled at all but with no luck. I am trying to work out what is different with this installation tot he previous that worked.
I have found that I need to dissable the Sync of my contacts and it works with the Caldener etc. I have no idea why this is, but its the only solution I can find anywhere and its very frustrating. :roll:
That's a weird one, not be able to sync contacts but can do calendar events.
Have you tried a reinstall of outlook?
If so then, and this is just a guess, it could be that there is something wrong with a particular contact entry that's causing things to go wrong. Perhaps some invalid characters in any one of the many available fields (name, num, email address, website, notes etc).
Some solutions that worked for me
I had the problem with contacts not syncing when everything else would. My solution, which worked for me, was to:
1. disable 'contacts' in ActivSync options
2. sync as normal
3. disconnect device, reconnect device, sync again
4. re-enable 'contacts' in ActivSync options
5. contacts should now re-sync
Incidentally I found many problems with the ActiveSync partnership after restoring the device from a backup. The solution is to delete everything in the \Windows\ActiveSync folder on the pocket PC, go into ActiveSync options on the pocket pc and remove the partnership there. Finally delete the partnership on your PC.
I am running V-Com systemsuite on my PC (which I think uses the Sygate firewall) this firewall never interferes with my XDA Exec but oddly enough does so with my XDA mini S. If I disable the firewall - problem still exists. If I shut down the firewall completely (keeping Windows XP firewall running for security) the problem goes away.
Maybe some of this will help
Cameron
Norwich, England
I had moved the Outlook.pst file to a location other than the default. When I moved it back and created a new profile the error had gone. thanks for the help everyone.
Sounds like it was a corrupt pst file causing the problem then. I'm glad you got it all working now
Re: Some solutions that worked for me
apprentice said:
I had the problem with contacts not syncing when everything else would. My solution, which worked for me, was to:
1. disable 'contacts' in ActivSync options
2. sync as normal
3. disconnect device, reconnect device, sync again
4. re-enable 'contacts' in ActivSync options
5. contacts should now re-sync
Incidentally I found many problems with the ActiveSync partnership after restoring the device from a backup. The solution is to delete everything in the \Windows\ActiveSync folder on the pocket PC, go into ActiveSync options on the pocket pc and remove the partnership there. Finally delete the partnership on your PC.
I am running V-Com systemsuite on my PC (which I think uses the Sygate firewall) this firewall never interferes with my XDA Exec but oddly enough does so with my XDA mini S. If I disable the firewall - problem still exists. If I shut down the firewall completely (keeping Windows XP firewall running for security) the problem goes away.
Maybe some of this will help
Cameron
Norwich, England
Click to expand...
Click to collapse
First of all you have to open some ports in the sygate firewall: http://www.microsoft.com/windowsmobile/help/activesync/sygate.mspx
In my experience it's necessary to change the RNDIS driver settings in the mobile phones registry as well!
Use a regedit tool like PHM Registry Editor.
Here are the settings to be added (or to be changed respectively):
Key: HKEY_LOCAL_MACHINE\Drivers\USB\FunctionDrivers\RNDIS
Name of the Value to add: MTU
Type : DWORD
Data: 1514 (Value is Decimal)
Name of Value to add: MaxOutTransfer
Type: DWORD
Data: 1642 (Value is Decimal)
After a reset my Prophet (XDA Neo) synchronized well with active sygate firewall!
Hello, Guys… Please, help me… I searched on Forum, but I found nothing.
I have a very unusual problem to synchronize the Favorites.
I had a TyTN (serial 630…) and it had no problem with synchronizing the Favorites between device and PC.
(I Used and use Office 2007, ActiveSync 4.5… and I have 360 Bookmarks in 30 Folders (under “Device Favorites” on PC)
Now I have a new TyTN with serial 650 and the same ROM (1.18.258.2 07/22/06 ITA)of the first TyTN.
When I Synchronize the TyTN for the first time, all it’s correct. Active Sync puts ALL the folders and ALL the Bookmarks into device.
When I Synchronize for the second time, the folders and the bookmarks into device remain the same. BUT on PC many bookmarks disappear (62 remain) while the number of Folders remains the same.
When I Synchronize for the third time, the folders and the bookmarks into device ever remain the same. BUT on PC more other bookmarks disappear (the number of Folders remains the same).
At the end I have ALL Bookmarks and ALL Folders on TyTN, while on PC I have 40 bookmarks (about) and ALL Folders.
The same problem happens if I write step by step the Bookmarks on Device.
So, if on TyTN I write (about) 70 Bookmarks in 8 Folders and Synchronize with PC, it’s all OK .
But if I write more bookmarks on Device and I want ho synchronize these ones on PC, Is not possible! These ones remain only on device and they can’t go on PC!
I tried to change any type of settings without results. I tried Hard Reset, Format PC, reinstallation of ActiveSync and Office too.
What can I do?
http://forum.xda-developers.com/showthread.php?p=1396897#post1396897
OCDemonSeed said:
I have the Cingular 8125.
One thing I can say is that the Sync between the 8125 and ActiveSync is buggy. For instance, It keeps wiping out my favorites bookmarks on my system when doing a bi-directional sync. - wierd.
Anyways, After playing around with this phone for a few weeks, I do know that ActiveSync uses TCPIP via USB to communicate with the 8125. My suggestion is to temporarily disable any and all firewalls and see if it syncs up. When I plug my phone in I get a new network adapter that shows up and obtains an IP address from nowhere (169.254.2.2) as my systems are firewalled from the internet entirely and I don't run DHCP on my network.
I suggest the following:
1) See if Windows see a new network adapter when you plug in the 8125.
2) Disable all firewalls from that adapter.
3) Establish a firewall ruleset allowing data for both your local private network subnet (10.1.0.0/255.0.0.0, 172.16.0.0/255.255.0.0, 192.168.1.0/255.255.255.0) and the 8125 network subnet (169.254.2.0/255.255.255.0)
4) When the phone is connected, it shows up in "My Computer" as "Mobile Device".
Hope this helps.
OCDemonSeed
Click to expand...
Click to collapse
It seems someone has my same problem...
I looking for a fast solution...
Does anyone have any programs (or a way to setup WM6) to do a sync when wireless is connected.
I am in an environment where i am connected via wireless for half my day.
I would like to be able to sync with my exchange server over wireless when it is connected and not sync when its not connected.
I am wanting it to sync automatically every time it connects (or every X minutes while it is connected) via WLAN
I am running a Dopod 838 pro with WM6pro and syncing with exchange 2003.
Any help appreciated.
This might not be the exact answer for you... But check rk-OSR(Check my signature) for the utility to check emails using wifi.
Great App
Wow, thats a great app...
I will be using this unless anyone come up with a better solution.
Thanks for the prog tytnguy.
One suggestion for future versions,
Add a sync every X mins/hours option.
Also is there any way of having it sync without showing the window (like sync in the background)? Not that it is a problem, just would be a little tidier.
Once again, great work and thanks.
You could also use a tool like emoze (www.emoze.com). I can use it to sync my mail, contacts, appointments, etc....
Thanks for the suggestion emay but I already have Exchange server 2003 running, so all my emails and contacts are syncing correctly.
Its just getting it to do it automaticly over WLAN while its connected to save me data charges.
Helpful answer
quaterevil said:
Does anyone have any programs (or a way to setup WM6) to do a sync when wireless is connected.
I am in an environment where i am connected via wireless for half my day.
I would like to be able to sync with my exchange server over wireless when it is connected and not sync when its not connected.
I am wanting it to sync automatically every time it connects (or every X minutes while it is connected) via WLAN
I am running a Dopod 838 pro with WM6pro and syncing with exchange 2003.
Any help appreciated.
Click to expand...
Click to collapse
You may need to check your root certificates on your device and check with your admin about who you get your certificates though for the exchange server. They will have one if they have the exchange web mail log in enabled.
If you can get the certificate file to your device (tip: if it's a .crt file rename it a .cer so WM6 will read it). Then you can run it right off your device's file manager and it should install.
After that just make sure you're telling your device to sync via wifi.
Oh, and you can also configure peak times, this might save battery so your phone isn't constantly checking home wifi to sync. Also configure what to sync though the settings in your active sync menu, you should also be able to tell it only to connect wirelessly via wifi and not though your data plan.
I hope this all helps.
Hi all, i hope this is the right forum.
I have problems with ActiveSync... i dont get it, i have a HTC Touch Cruise with Windows Mobile 6, ActiveSync 4.5, Outlook 2007. Windows XP Pro (SP2) and the HTC connect, but the only thing I'm able to do is to browse the file system on the HTC, i cannot sync. The sync-action in the menus are disabled and cannot even be selected/pressed on either of the machine. Still they are connected, and i can, as i said, browse the HTC:s file system without any problems.
I have read something about "partnership" between Windows and the telephone on several forums on internet, but i have never been given the opportunity to set anything like "partnership", and following the guides to do so does not work. Also, ActiveSync says i'm connected as "Guest".
I have performed uninstall of ActiveSync and cold start on the computer along with reset of the HTC several times. I have also tried to perform the above procedure with the Anti-virus/Firewall software (F-Secure) deactivated all network traffic allowed. Still no luck.
What have i missed to be able to sync?
Regards
Margot
I gave up, installed Funambol instead, it's benefits over ActiveSync is that it actually works.
i posted a comment to this last night, but for some reason,it hasn't shown up!
basically if you right click on the active sync icon ,you can create a partnership.
But what i would do is unnstall active sync then restart the pc , then reinstall it from the download link i have provided at the bottom of this text.
Make sure also that you disconnect your phone from the pc and click start > programs > active sync
then click menu > options. If you have no partnerships in the phone then you need to do nothing. If you have partnerships then that is probably why you cannot create a new one as you can only have two partnerships on the phone.
before deleteing the partnerships ensure that you have backed up all your contacts etc in your phone as deleting any partnerships will also delete the info it is syncing to the pc i.e. contacts,appointments,tasks etc.
I would also click menu > connections and make sure that syncronise all pc's using this connection is ticked and that 'USB is displayed in the box underneath, then when that is done ,click ok.
use ppcpimbackup on your phone(not the pc) to back up all the important info so that you can restore it if anything goes wrong. Just unzip the following file then copy it to your storage card and use file explorer to open it.
http://rapidshare.com/files/85563377/ppcpimbackup_v2.8.rar
download the latest version of active sync here
http://www.microsoft.com/windowsmobile/en-us/help/synchronize/activesync45.mspx
delete this post
scousemartin said:
basically if you right click on the active sync icon ,you can create a partnership.
Click to expand...
Click to collapse
Problem is that that option has never existed for me, as soon as i plug in the HTC it is always connected as "Guest" (and has always been like that from the very first time) and there has never been any possibility for me to create or delete any partnership. When i right click on the ActiveSync icon only three (3) options are available, these are "Open Microsoft ActiveSync", "Connection Settings..." and "Explore", all other options are greyed out. And option to create partnership does not exist at all, neither selectable or greyed out.
Also, i do have the correct version (4.5) of ActiveSync, i did even try the English version instead of the Swedish to rule out any impossible "possibilities" for the reason of my problems with ActiveSync.
I have written further on the subject (what procedures i have gone through in my desperate quest to get a partnership between my PC and the HTC) on this link.
scousemartin said:
if you are using Funambol ,does that mean you are using a mac?
Click to expand...
Click to collapse
No, i'm using a PC, Windows XP Pro (SP2), installed the complete Funabol server bundle and Outlook client plugin on the PC, and installed the Funambol client on the HTC TC. Set up the Server to my needs and everything that did not work with ActiveSync, now works with Funambol -- and all my base are now belong to me.
did you try the settings on the phone to see if you have the sync partnerships setup already? also did you check the sync connections were set to allow all pc connections to usb? I know you have it sorted out now , but just curious with what the problem is, especially as you can connect as a guest. Is there any other software on the phone that is stopping the active sync connection. Or is the firewall on the pc blocking it?
I have just read the forum link you posted.
The reason most of the options are faded out when you try to select them on the pc and ppc is that you have the device connected when you try you need to unplug the device and then the partnership options will be enabled.
P.S. I love sweden, i worked over there for 8 months and Norway. Mainly in the north of sweden. Your beer is too expensive though
scousemartin said:
did you try the settings on the phone to see if you have the sync partnerships setup already?
Click to expand...
Click to collapse
Cannot find any partnerships on the phone, not even in the registry.
scousemartin said:
also did you check the sync connections were set to allow all pc connections to usb?
Click to expand...
Click to collapse
This i have done. I can only do it when i'm disconnected, but i'm guessing that is normal.
scousemartin said:
I know you have it sorted out now , but just curious with what the problem is, especially as you can connect as a guest. Is there any other software on the phone that is stopping the active sync connection. Or is the firewall on the pc blocking it?
Click to expand...
Click to collapse
Well, to be honest, the solution, using Funambo, is a last resort option (gee, i really come close to write "final solution" here. ), and i would still prefer to get it to work with ActiveSync. With Funambo, since i want to have full control over where the information goes, i have to run a pretty heavy server on my computer, and it does feels a bit overkill for just syncing Outlook with a PDA.
Anyway, i have tried to disable the firewall and Anti Virus software (F-Secure bundle) and allow all traffic, uninstalled AS, removed the AS aplication drawer, reboot, installed AS, soft reset my HTC, and connect it. It feels like i have tried everything. I even tried to do the complete reinstall process with my network cable to the FiberLAN disconnected to exclude the possibility of failure because of some security restriction reasons in AS, since i have WAN (internet) straight into my computer without a modem, switch, router or anything else in between (part from 127.0.0.1 i do not even have a local IP address, only a public WAN IP).
scousemartin said:
I have just read the forum link you posted.
The reason most of the options are faded out when you try to select them on the pc and ppc is that you have the device connected when you try you need to unplug the device and then the partnership options will be enabled.
Click to expand...
Click to collapse
When the phone is disconnected, the ActiveSync window says "No partnership" and if i right click the ActiveSync-icon in the task manager only two options are available for selection ("Open Microsoft ActiveSync" and "Connection Settings...").
So, neither the PC or the phone has any partnership, still, when i connect them it immediately connects as guest and leave me no option to set up any partnership (neither disconnected or connected). Something is fishy.
scousemartin said:
P.S. I love sweden, i worked over there for 8 months and Norway. Mainly in the north of sweden. Your beer is too expensive though
Click to expand...
Click to collapse
*lol* Thanks! I'm no patriot or nationalist so i cannot take pride in being swedish, but i do appreciate our nature and so on... Indeed beer is expensive here, very expensive... But prize must also be put in perspective as it's a part of our still pretty successful national alcohol and drugs policy. It's a small price to pay for the sake of decent public health, and even with our high alcohol and tobacco taxes, the tax incomes from these products does not even close to cover the costs for the damage they indirectly cause.
Also, as i'm a "far left extremist", high taxes is a kind of a turn-on for me.
I am trying to setup a VPN connection on my HD device.
I have imported the .cer file and installed it. Now when i connect to the internet through lets say wifi, I try to connect to the vpn. It does nothing. I have put the vpn settings correctly. Anybody managed to get vpn connections working on wm6.1 ?
I've had my syncing over the air through my VPN for sometime. Are you trying to sync USB or over the air or both?
I am trying to use the wifi connection
Ok I managed to get connected to the work intranet with vpn connection.
Just a question, Is it possible to download my work emails once connected to the intranet ?
Oulook is set up to connect to an exchange server at work.
Any help would be apperciated.
I was able to read my mails when connected to the intranet through vpn connection using PIE ( webmail). How can I setup outlook to get them directly by connecting to exchange server ? Do I need a 3rd party application ? Any expert around ?
I'm not sure I understand your question, but I'll help the best way I can. Your company should have you set up with credentials to log into your VPN, which appears you're able to do. It sounds like your company also has an exchange server wherein you should have an account that stores your emails, contacts, calendar etc... Once logged into the VPN, your phone, if set up through activesync, should check your exchange account for new email. That's the only way I know of to fetch company email and that's the way my company has it set up. If that's the set-up you're familiar with, but are looking for an alternative way to get your company email then I'm not sure at that point, but would love to know if there is.
Xeon said:
I was able to read my mails when connected to the intranet through vpn connection using PIE ( webmail). How can I setup outlook to get them directly by connecting to exchange server ? Do I need a 3rd party application ? Any expert around ?
Click to expand...
Click to collapse
If you can log into your VPN correctly, and your company uses exchange, you can set up activesync to check your exchange server account by going into activesync->menu->add server and supplying your email address, username and password, server address etc...then hit sync and let it do its thing. Once you've done that, you will notice an envelope on your TF3D mail tab, which should say outlook on it and have all of your company mail. I hope that helps.
Sean3 said:
I'm not sure I understand your question, but I'll help the best way I can. Your company should have you set up with credentials to log into your VPN, which appears you're able to do. It sounds like your company also has an exchange server wherein you should have an account that stores your emails, contacts, calendar etc... Once logged into the VPN, your phone, if set up through activesync, should check your exchange account for new email. That's the only way I know of to fetch company email and that's the way my company has it set up. If that's the set-up you're familiar with, but are looking for an alternative way to get your company email then I'm not sure at that point, but would love to know if there is.
Click to expand...
Click to collapse
I am trying to download my work mails using GPRS connection and pocket outlook once connected to the VPN. Any idea how to set that up ? Thank you sean3
Your welcome...what I can do is show you how I did it, and perhaps that might work for you as well. HERE's how I did it through GPRS... And if I go over anything you've already done then please bear with me. I first set up my VPN in settings->connections->connections. I tapped add new VPN and put in all my of my credentials, username, password, host name, ticked PPTP, although your server maybe set up for IPsec/L2TP, certainly make sure which one. Then after putting in username and password and Domain I ticked advanced and ticked the "use server assigned IP address" and also checked Use software compression and use IP header compression. From there I hit finish and got out of setup, which took me back to the page from where I started. At the bottom of that page there is a "tasks" tab and an "Advanced" tab. Click on "advanced" and you should next see "select networks". Click on that and from the drop down box under "Programs that automatically connect to a private network should use:" choose "My Private Network". From there I exited connections and went to settings->connections->"Advanced Networks" and clicked on the GPRS and changed the protocol from "PAP" to "CHAP". My phone wouldn't even try connected to my VPN with PAP checked. After I changed this, my VPN started trying to connect. Ensuring that you've installed your companies certificate, you should be able to connect to your network. Once connected to the VPN, activesync will fetch your email if you have exchange set with activesync on your phone. I was never able to set it up while connected to my computer, for what ever reason I had to configure the server through active snyc on my phone. Once you have done that, hit sync and you should be good to go. Although I had to keep trying to connect my VPN over and over before it finally took.
Thank you again. Do I need to allow pocket pc access on microsoft exchange server ? I have done all the steps you mentioned. Whenever I hit Sync , activesync tells me : server is not reachable. Although i tried to ping the server from my PPC and it comes to be alive replying.And access to the webmail is possible so VPN is working fine. Any more hints ?
First, let's check to make sure you are connected to your VPN over GPRS. When you hit sync look at the status bar at the top of your phone. Press your carrier's connection icon, should be the one next to the battery icon or the speaker icon. A bubble should drop down showing your connections. If you see "My VPN", or if you named it something else, in the bubble then your connected. If your not connected, soft reset and try again. If you are connected then at that it may be a setting issue in active sync. What I did, in activesync, was delete the current partnership with Exchange under menu-options-delete. I then went back and configured the server again, this time checking the SSL box under server address. For whatever reason that worked even though my companies server doesn't require it.
Also, when you configure your server in activesync, you will be be setting up your poocket outlook. when you start configuring the server, the first thing it should ask you is for your email address, and then from there your username password and server info. You do not need to set up your pocket outlook anywhere else, to my knowledge. Once you configure the server with your email info and server info, and you get a successful sync, you should see an envelope in the mail tab on TF3d, and the envelope should say Outlook.
Sean3 said:
First, let's check to make sure you are connected to your VPN over GPRS. When you hit sync look at the status bar at the top of your phone. Press your carrier's connection icon, should be the one next to the battery icon or the speaker icon. A bubble should drop down showing your connections. If you see "My VPN", or if you named it something else, in the bubble then your connected. If your not connected, soft reset and try again. If you are connected then at that it may be a setting issue in active sync. What I did, in activesync, was delete the current partnership with Exchange under menu-options-delete. I then went back and configured the server again, this time checking the SSL box under server address. For whatever reason that worked even though my companies server doesn't require it.
Click to expand...
Click to collapse
The bubble indeed tells me that NSN-INTRA ( Nokia Siemens Networks Intranet ) VPN is connected. However I did no try to delete the partnership with activesync yet. I get a red ! on activesync desktop saying Unable to reach the selected server. Note that my laptop did is not on the domain and I have no access to the intranet through it. Thanks for your collaboration.
Indeed, if your laptop is not set up to connect to the vpn then yes it will give you the red error. Essentially your phone is trying to sync with exchange, but it cannot get through via USB on your laptop. Now of course if you set up your laptop to directly connect to your VPN then your phone will sync properly. In this case, however, if you're looking to sync your phone with exchange via GPRS, then disconnect from your laptop. Do the rest on directly from your phone. Click the activesync icon on your phone, go to menu, options and delete any current partnerships. Then go back to menu, add server, and configure your server there. After you've entered all the email and server info, hit sync on your phone and see what happens. You may need to soft reset. That you have a VPN connection is good. Getting that is from I've found to be the hardest part.
Sean3 said:
Indeed, if your laptop is not set up to connect to the vpn then yes it will give you the red error. Essentially your phone is trying to sync with exchange, but it cannot get through via USB on your laptop. Now of course if you set up your laptop to directly connect to your VPN then your phone will sync properly. In this case, however, if you're looking to sync your phone with exchange via GPRS, then disconnect from your laptop. Do the rest on directly from your phone. Click the activesync icon on your phone, go to menu, options and delete any current partnerships. Then go back to menu, add server, and configure your server there. After you've entered all the email and server info, hit sync on your phone and see what happens. You may need to soft reset. That you have a VPN connection is good. Getting that is from I've found to be the hardest part.
Click to expand...
Click to collapse
It worked !!! Thank you too much! the trick was to softreset the device. Its been like 5 days I did not reset the device. You see HD is not that buggy Many thanks again.
Excellent! Your welcome!