Database Users

ActiveSync 4.1 with WIN XP Professional SP2

Hi,
Can someone help me? I recently bought iMate JASJAR. I have no trouble to connect with Desktop with ActiveSync 4.1 and WIN XP Home SP2. However, I have troubles to connect with the PC at work running ActiveSync 4.1 and WIN XP Professional SP2. The PC detect USB and Mobile Device but has error message saying not connected probably and may not work properly......
The ActiveSync never get connected. Please help. Thanks.
William

I used to have the same problem, but I discovered, as did others on this forum, that plugging the USB connecter into the Universal while the Universal is off works best.
1. Push the power button on the Universal to turn it off.
2. Connect the USB cable.
3. The Universal turns itself on, and
4. ActiveSync connects and syncs.
HTH!

I think there are issues with firewalls and anti virus applications that also prevent Active Sync from working correctly, maybe that's where your problem lies?
Regards

Take a view your Windows firewall, then, open the exceptions and look about the ActiveSync and fix it.

Hi, Everyone: Thanks for the advise. However, I tried all you mentioned but still not working. My problem is the PC did not recognize the device from USB connection. I did try the windows firewall and make sure the check mark shown on all "ActiveSync" items. But it is still not getting recognized. I have no troubles for Win XP Home Editions w/SP2 at home PC. I am having the same AntiVirus and Internet Security (All from Symantec) on Home and Work PCs.
Please advise.
Thanks.

Wel, Be sure you have the last ActiveSync 4.1 version?
What do you think if you erase the program (in the PC that you have the problem) and install it again.
I had have the same problem and I did the way I share with you. Let me know if it works!
Luck.

Hi
I had same problem.
I fixed it by plugging my ppc into my laptop once that connected i then plugged it back into my main pc and bingo
_^.^_

Hi,
I did reinstall the ActiveSync 4.1. Then, the other finally recognize the device now. However, I have two other problems now:
(1) The Sync did not get completed. I always got Erroe Emssage saying "The ActiveSync encounters problems from desktop. Support Code: 85010014.
(2) Then, I tried to connect to the old machine which I Sync no problem before, now it processing the Sync forever.
It appeared that I cannot really Syn for both machines now.
Please advise.

Try to soft reset your ppc.
Regards,
Arto.

I have been struggling with a similar (perhaps the same) issue which I have just found the fix for.
The environment is Exchange2003 SP2, ISA2004, XP PRO SP2 laptop running Activesync 4.1, Win Mobile 5.0 phone edition PDA (Qtek 9000).
The PDA synchronises with Exchange Activesync Server via a cellular (GPRS) connection no problem.
The problem we had is when the PDA was attached to the laptop via the USB cable (or Bluetooth) - the error we got was " Your account in Microsoft Exchange Server does not have permission to synchronise with your current settings. Contact your Exchange Server Administrator. Support Code 85010001 " which is clearly cobblers because it syncs fine over a GPRS internet link. Also the PDA takes between 2-3 minutes to error out and I have seen some posts in other topics that interprett this delay as a failure.
The above symptoms occur after a hard reset of the PDA and a de-install / re-install of Activesync 4.1 on the Win XP Pro laptop.
The clue to the fix was that another domain user, using the same Win Mobile 5.0 device, and the same Win XP Pro laptop, had no problems via a USB connection and I could not see what was different about their AD / Exchange permissions.
It turns out that new domain users using Win Mob 5.0 PDAs have no problems whereas existing (older) users (possibly those who used PPC 2003) have got something in their domain profile that causes the problem. Solution is to delete the domain profile (a copy first would be wise) and recreate it - bingo problem solved.

Hi, Waltzing:
Thank you very very much about your comments. You are very correct. My case is with Notebook running XP Pro SP2 which I used at work and was connected to iMate PDA2K w/WM 2003 2nd Edition before. I wait for almost 2 hrs to complete the Sync at home computer. I am kind of concern I have to wait so long everytime. Any advise?
Can you tell me how to delete the previous Domain as you indicated in your reply. I try not to hard reset the PDA. I already re-install the ActiveSync 4.1 and it can connected now. However, the Support Code is still there. I tried to Sync individually, but I always have the same problems for Calendar and Contact which are the most critical items for me.
Another issue for Contact. I found that I have several contacts has a lot of info in Note in PC but got truncated to the PDA JASJAR after Sync. Is that normal? Is there anything can be done to keep those lenghty note in the contact?
Please advise the procedures.
I really appreciate.
Thanks.

Hello Williamchu, I have done some more testing and I have to make a correction - I have solved this problem but for me it was NOT a profile issue. It is likely to be to do with your work proxy server.
As I am sure you know - in order for a WM 5.0 device to sync with Exchange Server via a GPRS cellphone connection you have to tell WM 5.0 the Internet URL of the Exchange Server - typically something like mobile.somedomain.com
When you connect your PDA to your PC via a cable - Activesync (on your PC) will search for the Exchange Server via it's name e.g. mobile.somedomain.com - the problem is that, in many local area networks, Activesync cannot resolve mobile.somedomain.com to the IP address of the Exchange server except via a proxy server (in our case an ISA server). This is why Activesync appears to hang - it spends all it's time looking for an Exchange Server it cannot find (I have also seen it throw up sys errors 85020006 and 85010001 at this point).
Connect your PDA to your PC (via a USB cable) after you have logged the PC onto your work domain.
On the PDA go to Start > Settings > Connections > Connections
Under "My Work Network" you will see either "Edit my proxy server" or "Set up my proxy server" depending on wether a work proxy server has been configured or not. You need to know what your proxy server name is and check both check boxes. Your IT guys will tell you what your
proxy server name is.
My apoligies for the bum steer about profiles - I have a complex test environment and changed 2 things simultaneously (without realising it) to try to fix this problem one of which was a new profile - which as it turns out has nothing to do with the problem. I hope this fixeds it for you.

Hi, Waltzing: Thank you for the info. However, what if I did not even select the Exchange Server to start with ActiveSync. I don't need to Sync the server. I just need to Sync the local machine Outlook Personnel Folders not the Public Folders. I skip the setup part when ActiveSync asked me. I still get the same error message.
Another issue, How can I delete files from "Storage Memory", somehow, it is 97% full. I installed most of the program in Storage Card which I have 4GB and I have plenty room left. I don't know why the "Storage Memory" got so full. After I uninstall some programs, I only free up Program Memory but not the Storage Memory. Any idea?
Do you have any idea about the Contact Note got truncated?
Thank you for all your kindness and advise.
William

Williamchu, I will contact you about this.

williamchu said:
Hi,
I did reinstall the ActiveSync 4.1. Then, the other finally recognize the device now. However, I have two other problems now:
(1) The Sync did not get completed. I always got Erroe Emssage saying "The ActiveSync encounters problems from desktop. Support Code: 85010014.
Click to expand...
Click to collapse
Well this problem gets solved when u open Outlook on ur PC and then Help --> Detect and Repair.

williamchu said:
Hi, Waltzing: Thank you for the info. However, what if I did not even select the Exchange Server to start with ActiveSync. I don't need to Sync the server. I just need to Sync the local machine Outlook Personnel Folders not the Public Folders. I skip the setup part when ActiveSync asked me. I still get the same error message.
Another issue, How can I delete files from "Storage Memory", somehow, it is 97% full. I installed most of the program in Storage Card which I have 4GB and I have plenty room left. I don't know why the "Storage Memory" got so full. After I uninstall some programs, I only free up Program Memory but not the Storage Memory. Any idea?
Do you have any idea about the Contact Note got truncated?
Thank you for all your kindness and advise.
William
Click to expand...
Click to collapse
William did u manage to finally solve the problem??

O2 XDA Mini S, Active Sync 4.1/4.2 Problem

Hi, I am looking for some help regarding a sync problem I am having with my XDA Mini S. I have recently re-installed my copy of Windows XP Home. Prior to this re-install I was able to sycn with my XDA using activesync 4.1. Since the re-install however when trying to sync I am presented with an error on the desktop machine.
Support Code:86000107
I have trawled the internet to find a solution, but to no avail. I have tried the new 4.2 beta of active sync and tried un-installing the software several times aswell as removing sync profiles form the unit.
Any help would be apreciated. I am using ROM version 2.21.4.1 WWE and Windows Mobile Version 5.0 (Build 14847.2.0.0)
Thanks

See my responses in a similar thread posted by someone else...
http://forum.xda-developers.com/viewtopic.php?p=289256

Thanks for the reply! I had tried searching the forum first, but my choice of keywords obviously let me down.
I have tried both disabling the firewall and ensuring DHCP is enabled. I am using the windows firewall controlled by Microsoft's Windows OncCare Live, and within which all processes associated with active sync have been granted permission to access the network.
The phone appears to be able to send data to the desktop pc, but the desktop fails for some reason. Any further advice?
thanks

Do you hear the usual "bing bong" type noise that Windows makes when a USB device is plugged in?
Does ActiveSync on the desktop even start up?
If so, on your PC goto Start -> Control Panel -> Network Connections. When you plug the PDA in, does a new connection profile eventually show up in the Network Connections window? It will be called something like Local Connection #6 or something similar, I've renamed mine.

Yes everything connects and establishes a connection. I can browse the device and even upload to and from it. Active sync even tries to sync with the device, but then shows the error detailed above. The XDA was able to upload my contacts to outlook for example after the re-install of windows, but nothing is synced from the desktop pc to the xda.

bump

See the Microsoft Knowledge base..........
............there's something I remember when I had this prob.
For me, it was ZoneAlarm firewall [free edition] which doesn't allow individual ports to be configured, just application rules [you can in Pro version] but in my research, I remember seeing something about Activesync not working even though the exception was set in Windows Firewall.
Try with NO firewall at all - probably best to pull your network cable if you're worried whilst you test ActiveSync with no firewall at all.
I'm sorry I can't post the reference but you should be able to find it again.
I now don't use any s/w firewall - I have a switch router with hardware router built in which shows as 'stealthed' to the outside world on all ports @ www.grc.com [ShieldsUp] and all my WM5 stuff works - ActiveSync and WiFi
I didn't get the error you did, mine just connected then hung whilst showing 'Syncronising'............'cept it never did !!! LOL but I could do all the other things as you describe....just no syncing.

Thanks for the reply. I have already tried without a firewall enabled at all but with no luck. I am trying to work out what is different with this installation tot he previous that worked.

I have found that I need to dissable the Sync of my contacts and it works with the Caldener etc. I have no idea why this is, but its the only solution I can find anywhere and its very frustrating. :roll:

That's a weird one, not be able to sync contacts but can do calendar events.
Have you tried a reinstall of outlook?
If so then, and this is just a guess, it could be that there is something wrong with a particular contact entry that's causing things to go wrong. Perhaps some invalid characters in any one of the many available fields (name, num, email address, website, notes etc).

Some solutions that worked for me
I had the problem with contacts not syncing when everything else would. My solution, which worked for me, was to:
1. disable 'contacts' in ActivSync options
2. sync as normal
3. disconnect device, reconnect device, sync again
4. re-enable 'contacts' in ActivSync options
5. contacts should now re-sync
Incidentally I found many problems with the ActiveSync partnership after restoring the device from a backup. The solution is to delete everything in the \Windows\ActiveSync folder on the pocket PC, go into ActiveSync options on the pocket pc and remove the partnership there. Finally delete the partnership on your PC.
I am running V-Com systemsuite on my PC (which I think uses the Sygate firewall) this firewall never interferes with my XDA Exec but oddly enough does so with my XDA mini S. If I disable the firewall - problem still exists. If I shut down the firewall completely (keeping Windows XP firewall running for security) the problem goes away.
Maybe some of this will help
Cameron
Norwich, England

I had moved the Outlook.pst file to a location other than the default. When I moved it back and created a new profile the error had gone. thanks for the help everyone.

Sounds like it was a corrupt pst file causing the problem then. I'm glad you got it all working now

Re: Some solutions that worked for me
apprentice said:
I had the problem with contacts not syncing when everything else would. My solution, which worked for me, was to:
1. disable 'contacts' in ActivSync options
2. sync as normal
3. disconnect device, reconnect device, sync again
4. re-enable 'contacts' in ActivSync options
5. contacts should now re-sync
Incidentally I found many problems with the ActiveSync partnership after restoring the device from a backup. The solution is to delete everything in the \Windows\ActiveSync folder on the pocket PC, go into ActiveSync options on the pocket pc and remove the partnership there. Finally delete the partnership on your PC.
I am running V-Com systemsuite on my PC (which I think uses the Sygate firewall) this firewall never interferes with my XDA Exec but oddly enough does so with my XDA mini S. If I disable the firewall - problem still exists. If I shut down the firewall completely (keeping Windows XP firewall running for security) the problem goes away.
Maybe some of this will help
Cameron
Norwich, England
Click to expand...
Click to collapse
First of all you have to open some ports in the sygate firewall: http://www.microsoft.com/windowsmobile/help/activesync/sygate.mspx
In my experience it's necessary to change the RNDIS driver settings in the mobile phones registry as well!
Use a regedit tool like PHM Registry Editor.
Here are the settings to be added (or to be changed respectively):
Key: HKEY_LOCAL_MACHINE\Drivers\USB\FunctionDrivers\RNDIS
Name of the Value to add: MTU
Type : DWORD
Data: 1514 (Value is Decimal)
Name of Value to add: MaxOutTransfer
Type: DWORD
Data: 1642 (Value is Decimal)
After a reset my Prophet (XDA Neo) synchronized well with active sygate firewall!

WM6 Sync when wireless connected?

Does anyone have any programs (or a way to setup WM6) to do a sync when wireless is connected.
I am in an environment where i am connected via wireless for half my day.
I would like to be able to sync with my exchange server over wireless when it is connected and not sync when its not connected.
I am wanting it to sync automatically every time it connects (or every X minutes while it is connected) via WLAN
I am running a Dopod 838 pro with WM6pro and syncing with exchange 2003.
Any help appreciated.

This might not be the exact answer for you... But check rk-OSR(Check my signature) for the utility to check emails using wifi.

Great App
Wow, thats a great app...
I will be using this unless anyone come up with a better solution.
Thanks for the prog tytnguy.
One suggestion for future versions,
Add a sync every X mins/hours option.
Also is there any way of having it sync without showing the window (like sync in the background)? Not that it is a problem, just would be a little tidier.
Once again, great work and thanks.

You could also use a tool like emoze (www.emoze.com). I can use it to sync my mail, contacts, appointments, etc....

Thanks for the suggestion emay but I already have Exchange server 2003 running, so all my emails and contacts are syncing correctly.
Its just getting it to do it automaticly over WLAN while its connected to save me data charges.

Helpful answer
quaterevil said:
Does anyone have any programs (or a way to setup WM6) to do a sync when wireless is connected.
I am in an environment where i am connected via wireless for half my day.
I would like to be able to sync with my exchange server over wireless when it is connected and not sync when its not connected.
I am wanting it to sync automatically every time it connects (or every X minutes while it is connected) via WLAN
I am running a Dopod 838 pro with WM6pro and syncing with exchange 2003.
Any help appreciated.
Click to expand...
Click to collapse
You may need to check your root certificates on your device and check with your admin about who you get your certificates though for the exchange server. They will have one if they have the exchange web mail log in enabled.
If you can get the certificate file to your device (tip: if it's a .crt file rename it a .cer so WM6 will read it). Then you can run it right off your device's file manager and it should install.
After that just make sure you're telling your device to sync via wifi.
Oh, and you can also configure peak times, this might save battery so your phone isn't constantly checking home wifi to sync. Also configure what to sync though the settings in your active sync menu, you should also be able to tell it only to connect wirelessly via wifi and not though your data plan.
I hope this all helps.

Syncronising with two PCs

I have the following requirement and would like some advice:
I have two PCs - one for work and one for personal use at home. My HD is connected directly and constantly with microsoft exchange server of my company, so using push mail I have all my mail, contacts etc. totally synced with my office.
I would also like to be able to sync the calendar and contacts info (not emails), with my home PC, which obviously does not have the certificates etc. required by my company. My home PC runs Vista. When I first connected my HD to Vista, it created a new partnership, along to the Microsoft Exchange one but it did not exchange any data.
I hope I described the issue clearly. Is there any way I can do it?

I would suggest you delete (end) the partnership woth your home PC, then reconnect. When setting up the new connection, untick the box next to "email". That should be a straight forward back up.
You might also like to tell the home PC that the mobile device is the updated one, and it should not over-write any duplicates.
Hope this helps!

Thank you - just one question, how do I tell the home PC that the mobile device is the update one?

My mistake, it's a mobile setting, not a PC one.
Before you're connected On your mobile go to Activesync then select Menu>Options and click on "home PC" or whatever you named it and tap "settings".
There's a drop box saying "If there is a conflict:" and change it to "keep the item on my device". This way your work PC's contacts, calendar etc will be themaster and any changes won't be affected from home.
This works for me and hope it helps.

Please help! Unable to sync!

Hi everyone! When I connected my jade to my pc via usb, i got the usual screen asking me how i want to connect to the pc. Through activesync, internet sharing or disk drive. I chose internet sharing the last time to try this function out. However, the next time i connected via usb, the selection screen did not come out and it automatically went to internet sharing. Each time i connect via usb, this is what happens! Furthermore, i am now unable to sync! I tried going to activesync and pressing sync but to no avail! Could somebody help me please?!? Thank you in advance!!!

Try this...
1) Without connecting to PC.. on PC open ActiveSync. Select File - Delete Mobile Device - Confirm deletion.
2) On Jade, open active sync - options - delete all data
3) Now connect usb and configure connection again.
Hope that works.

Or on your Jade:
Click Start>Settings>Connections>USB to PC...
Make sure that the checkbox at the bottom of the screen is checked.. That way it will always ask you what mode you want when connecting the device to USB...
HTH!

izzyzc said:
Or on your Jade:
Click Start>Settings>Connections>USB to PC...
Make sure that the checkbox at the bottom of the screen is checked.. That way it will always ask you what mode you want when connecting the device to USB...
HTH! [/QUOTE
Thanks izzyzc but it was checked at the time that's why i was puzzled as to when i connected it would go straight to the internet sharing screen instead of giving me a choice.
Click to expand...
Click to collapse

azahidi said:
Try this...
1) Without connecting to PC.. on PC open ActiveSync. Select File - Delete Mobile Device - Confirm deletion.
2) On Jade, open active sync - options - delete all data
3) Now connect usb and configure connection again.
Hope that works.
Click to expand...
Click to collapse
It worked azahidi! Thanks millions!!! Appreciate your help!

I can confirm having this problem as well on the stock rom; sometimes internet connection sharing gets very attached to the USB connection

Have similar problem
Trying to transfer contacts from Outlook 2007 to Contacts in JADE Clone, it synchronizes all data except contacts what is a bit annoying.
Tried to do all mentioned above but no success.
Every time after opening ActiveSync settings, contacts are grey and impossible to mark them for Sync.
Could anybody advice pls?
Type approx 400 contacts again is nightmare.
Thanx

Kajmaj said:
Trying to transfer contacts from Outlook 2007 to Contacts in JADE Clone, it synchronizes all data except contacts what is a bit annoying. Tried to do all mentioned above but no success.
Every time after opening ActiveSync settings, contacts are grey and impossible to mark them for Sync. Could anybody advice pls?
Type approx 400 contacts again is nightmare.
Thanx
Click to expand...
Click to collapse
Sometimes it's defaulted to "sync with PC". In Options, try uncheck that on PC contact folders, then check on server contact folders.

I have tried it, but no success.
Later on found (thanx to Google ) and installed Chapura Pocket Mirror Professional 1.0 trial and it went through and whole Outlook has been synchronized.
Now I works even w/o Chapura Pocket Mirror.