Database Users

Help Missing email account...its there but not visible (Wm5)

Hi,
My device below.
I have 4 email accounts setup on my jas jar.
When I go Start > messaging >
I only see three of them. So I figure I deleted one by mistake.
So I go to set it up again, with the same POP3 name, and WM5 tells me I already have account set up with that name. But I dont see it on the summary screen of email accounts.
I sent an email to this account, and nothing happens when the email gets there.
Any ideas on how to show it, or delete it and reset it up again???
Thanks in advance..

Hello,
I have a very similar problem on MDA III so I want to delete my account and all emails.
I tried to ...
... delete all messages and the account in Pocket Outlook.
... delete all files in Windows > Messaging
... delete all entries for this account in Registry > HKEY_CURRENT_USER > System > State > Messages
Unfortunately that all doesn't work. After a Softreset all messages and the account appears again.
Can anyone help us?
Christian

I was viewing email accounts in landscape view and they were not all visible. You could see them all in portraite view.
It seams that Wm5 Messages can only hand about 3 or 4 email accounts.

Outlook Emails Deleting

Can someone tell me how to delete an Outlook email message on my handheld (mogul) without having it delete the same message on the exchange server? My blackberry would prompt me to delete on handheld, or both, which was an option I would like to have. Thanks
Don

Truck1008 said:
Can someone tell me how to delete an Outlook email message on my handheld (mogul) without having it delete the same message on the exchange server? My blackberry would prompt me to delete on handheld, or both, which was an option I would like to have. Thanks
Don
Click to expand...
Click to collapse
When you configure an Outlook or Email account on your phone there is a setting by the end of the configuration that specifies if you want to delete the message from the server or to leave it intact.
You can edit these settings by going into options on the main menu of your messaging screen. Edit your email account. Go through the settings and when you get to the screen with the [Automatic: Send/Receive] [Download Messages]. There is a link at the bottom saying Advanced Settings, click on it. Whithin this menu there is a scroll down option that allows you to either delete the message off the server or to keep it on the server. chose the one you want. Then save your setup.

[email protected]$ said:
You can edit these settings by going into options on the main menu of your messaging screen. Edit your email account. Go through the settings and when you get to the screen with the [Automatic: Send/Receive] [Download Messages]. There is a link at the bottom saying Advanced Settings, click on it. Whithin this menu there is a scroll down option that allows you to either delete the message off the server or to keep it on the server. chose the one you want. Then save your setup.
Click to expand...
Click to collapse
Thanks for your reply Carlos. The options that you mentioned are available for my POP3 email account settings, but are not available when I enter the options for my Outlook email account. Thanks

Truck1008 said:
Thanks for your reply Carlos. The options that you mentioned are available for my POP3 email account settings, but are not available when I enter the options for my Outlook email account. Thanks
Click to expand...
Click to collapse
Hmm my last gues would be that when you go into the outlook settings on your phone chose only to download the header or a small portion of the email that way it keeps the orginal / full message on the server. That is weird because I delete my email from outlook on my phone and it doesnt delete it from the server unless i go into outlook on my comp and once i delete it from there it will delete it from my phone once I sync.

Why not use IMAP?
I have found IMAP works a lot better then POP or any other feature. It's like a mirror image of looking at your email. Now with google supporting IMAP it's a nice token.

[email protected]$ said:
When you configure an Outlook or Email account on your phone there is a setting by the end of the configuration that specifies if you want to delete the message from the server or to leave it intact.
You can edit these settings by going into options on the main menu of your messaging screen. Edit your email account. Go through the settings and when you get to the screen with the [Automatic: Send/Receive] [Download Messages]. There is a link at the bottom saying Advanced Settings, click on it. Whithin this menu there is a scroll down option that allows you to either delete the message off the server or to keep it on the server. chose the one you want. Then save your setup.
Click to expand...
Click to collapse
That's right, but with imap account you have to select too in: "option -> stockage [TAB] -> emptied delete folder: immediately".
Otherwise, messages will not be deleted from your computer.

It appears to me that if you are using exchange activesync, then you get exactly what is on the exchange server in the inbox.
I have set up some folders to help keep my PDA inbox uncluttered.

Leo deletes Mails after some days

Why does the Leo automatically delete emails after some days when you check if there a new ones on the server?
I don't want it to do that, so how can I change this?

KaNarlist said:
Why does the Leo automatically delete emails after some days when you check if there a new ones on the server?
I don't want it to do that, so how can I change this?
Click to expand...
Click to collapse
It doesn't - you must have set something to do that.
Can you give us more information? We'd need to know if it's an outlook account, or a hotmail account etc.. Also, have you checked the mail server (or online inbox) to see if the mails are actually deleted, or just not shown on the HD2.
Thanks

I have the same problem, I have check actually the mails have not been deleted from the server. It just not showing in HD2 anymore, I can't find where to configure this.

In the email configuration, how many messages do you download? The past 3 days? All?

In INBOX window go to MENU - TOOLS - OPTIONS... Press name of your email account... Edit Account Setup ... press NEXT couple of times and you will come to screen with choice "Download messages:" where is by default "From past 3 days" and it could be changed to ALL messages.

Ok thanks I will try it.
Although "Download messages" is a bit missleading for this, because the mails are allready downloaded

It doesnt delete the messages its just set to only show messages for the last 3 days, you can change how old you want it to be.
if you use pop3 and deletes the messages from the server the messages could be lost.
Use imap instead then your phone and mail server will just sync and on delete the mails you delete manually

JLHdk said:
It doesnt delete the messages its just set to only show messages for the last 3 days, you can change how old you want it to be.
Click to expand...
Click to collapse
Right.
Make your settings in Active Sync > Menu > Options [click on E-mail] > Settings > Download the past > All (or less, as you want).

Help: deleting mail while keeping it on the server

Hi! I have the following problem ( not directly HD2 related):
I've configured my hd2 to retrieve my mail from my yahoo account each hour ( don't really need push services) and it works flawlessly. The only problem is that when I delete a mail on the phone, it also syncs with the server and the mail gets deleted there too. I'd like to have the option of deleting it only on the phone, and keeping it on the server, is that possible?
Thanks in advance.

Yes, go to mail, enter the inbox.
menu - scroll to tools - options select account
then send/receivce schedula
advanced settings
"when deleting messages:" and change to the appropriate option

Thanks a lot, can't believe I didn't see the "Tools" menu (t'was because I didn't scroll down ).

Wait, I don't see an advanced settings tab at all...

i also would like to know how to do this.....
i use Hotmail for my email..... I have the account set up and working on my phone, but there is no Advanced settings tab available, to select "deleting messages" options ???
is this just not possible to keep messages on the server, using free online email accounts such as Hotmail, Yahoo, gMail ???
PS: I have no idea what these things mean, but I have heard the terms before regarding email account.... is it something to do with being a POP or IMAP account ???

Gmail only showing last days

Hello,
I have set up my gmail as IMAP with the standard config of the HD2. Everything works fine, the only problem is that the mail only shows the last couple days and not the enitre mail account.
Shouldn't is show all mails I have in my gmail account since it's setup is IMAP?
If so, did I miss a setting?
Thanks in advance for helping!
P.S. I've searched the forum for similar threads but couldnt find one, apologies if it's a double post.

I'm not sure about IMAP but when using activesync to interact with gmail, there is a way to tell it how far back to download emails.
Why aren't you using activsync and gmail's push email service by the way?
When you're setting it up, on the last screen when you are selecting what services you want to use (calendar, contacts, email) if you highlight email then you can click on setting and set how far back you want to sync.
NOTE: Don't try and do tasks or texts because google doesn't support them yet.
Hope this helps

For Yahoo (not Hotmail!)
1. Select eMail in the HD2 Start Menu.
2. Select your mail account (without opening the mail, if you open the mail, simply press back arrow on hardware keys, and then reselect eMail form Start Menu.
This will ensure Mail Account is highlighted.
3. Select Menu > options
4. Tap the account to change settings
5. Select Send/Receive Schedule
6. Select frequency and Download options eg past 3 days, 5, 7, 30, ALL
Download size for mail and attachments also available.
This does not appear to be available for Hotmail account!
Hope this helps.

works fine, thanks