Hi! I have the following problem ( not directly HD2 related):
I've configured my hd2 to retrieve my mail from my yahoo account each hour ( don't really need push services) and it works flawlessly. The only problem is that when I delete a mail on the phone, it also syncs with the server and the mail gets deleted there too. I'd like to have the option of deleting it only on the phone, and keeping it on the server, is that possible?
Thanks in advance.
Yes, go to mail, enter the inbox.
menu - scroll to tools - options select account
then send/receivce schedula
advanced settings
"when deleting messages:" and change to the appropriate option
Thanks a lot, can't believe I didn't see the "Tools" menu (t'was because I didn't scroll down ).
Wait, I don't see an advanced settings tab at all...
i also would like to know how to do this.....
i use Hotmail for my email..... I have the account set up and working on my phone, but there is no Advanced settings tab available, to select "deleting messages" options ???
is this just not possible to keep messages on the server, using free online email accounts such as Hotmail, Yahoo, gMail ???
PS: I have no idea what these things mean, but I have heard the terms before regarding email account.... is it something to do with being a POP or IMAP account ???
Related
Can someone tell me how to delete an Outlook email message on my handheld (mogul) without having it delete the same message on the exchange server? My blackberry would prompt me to delete on handheld, or both, which was an option I would like to have. Thanks
Don
Truck1008 said:
Can someone tell me how to delete an Outlook email message on my handheld (mogul) without having it delete the same message on the exchange server? My blackberry would prompt me to delete on handheld, or both, which was an option I would like to have. Thanks
Don
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Click to collapse
When you configure an Outlook or Email account on your phone there is a setting by the end of the configuration that specifies if you want to delete the message from the server or to leave it intact.
You can edit these settings by going into options on the main menu of your messaging screen. Edit your email account. Go through the settings and when you get to the screen with the [Automatic: Send/Receive] [Download Messages]. There is a link at the bottom saying Advanced Settings, click on it. Whithin this menu there is a scroll down option that allows you to either delete the message off the server or to keep it on the server. chose the one you want. Then save your setup.
[email protected]$ said:
You can edit these settings by going into options on the main menu of your messaging screen. Edit your email account. Go through the settings and when you get to the screen with the [Automatic: Send/Receive] [Download Messages]. There is a link at the bottom saying Advanced Settings, click on it. Whithin this menu there is a scroll down option that allows you to either delete the message off the server or to keep it on the server. chose the one you want. Then save your setup.
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Click to collapse
Thanks for your reply Carlos. The options that you mentioned are available for my POP3 email account settings, but are not available when I enter the options for my Outlook email account. Thanks
Truck1008 said:
Thanks for your reply Carlos. The options that you mentioned are available for my POP3 email account settings, but are not available when I enter the options for my Outlook email account. Thanks
Click to expand...
Click to collapse
Hmm my last gues would be that when you go into the outlook settings on your phone chose only to download the header or a small portion of the email that way it keeps the orginal / full message on the server. That is weird because I delete my email from outlook on my phone and it doesnt delete it from the server unless i go into outlook on my comp and once i delete it from there it will delete it from my phone once I sync.
Why not use IMAP?
I have found IMAP works a lot better then POP or any other feature. It's like a mirror image of looking at your email. Now with google supporting IMAP it's a nice token.
[email protected]$ said:
When you configure an Outlook or Email account on your phone there is a setting by the end of the configuration that specifies if you want to delete the message from the server or to leave it intact.
You can edit these settings by going into options on the main menu of your messaging screen. Edit your email account. Go through the settings and when you get to the screen with the [Automatic: Send/Receive] [Download Messages]. There is a link at the bottom saying Advanced Settings, click on it. Whithin this menu there is a scroll down option that allows you to either delete the message off the server or to keep it on the server. chose the one you want. Then save your setup.
Click to expand...
Click to collapse
That's right, but with imap account you have to select too in: "option -> stockage [TAB] -> emptied delete folder: immediately".
Otherwise, messages will not be deleted from your computer.
It appears to me that if you are using exchange activesync, then you get exactly what is on the exchange server in the inbox.
I have set up some folders to help keep my PDA inbox uncluttered.
The X1 always deletes the mails saved on the device if they arent stored on the server anymore after checking for new mails. Is there a way to keep mails that are no longer on the pop3 server?
If you are using POP3, the emails you downloaded to your device should stay there regardless of removal on the POP3 server. The only reason that would explain this behavior is that you are using IMAP and not POP3.
I'm using pop3 and the mails disappear.
nurps said:
The X1 always deletes the mails saved on the device if they arent stored on the server anymore after checking for new mails. Is there a way to keep mails that are no longer on the pop3 server?
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Click to collapse
That's not how POP3 works. You are describing IMAP server behaviour.
nurps said:
The X1 always deletes the mails saved on the device if they arent stored on the server anymore after checking for new mails. Is there a way to keep mails that are no longer on the pop3 server?
Click to expand...
Click to collapse
in options you have to select "don't delete mail from server" or "keep mail on server" I don't remember exactly but there in an option to do it, look around in advanced account settings
Well doenst really matter that its not supposed to work this way.
How do i fix it? Obvioulsy a bug, is it working with your phone?
guap said:
in options you have to select "don't delete mail from server" or "keep mail on server" I don't remember exactly but there in an option to do it, look around in advanced account settings
Click to expand...
Click to collapse
Yes i have that option selected...the X1 is not deleting it from the server...its deleting it from the X1, after the mail is deleted from the server by my PC, on the next "send / reveicve" operation.
so check "don't delete message if deleted form server"... it's in advanced options too
Where would that option be? On the same page as the "dont delete from server option"? If yes i dont have that. (german version of windows mobile and Xperia) Maybe there is a direct registry setting if i cant get it through the options?
The problem you're having is most likely to do with retention. Eg "delete messages after 7 days". Use POP3 but also check your retention settings.
And where would i find this setting? I only find the option for downloaing Mails from today, 3 - 30 days old or all. But this hast nohting to do with deleting them once theyre gone on the pop3 server.
And thoose messeages dont vanish on their own...they get deleted after i check for new mails (its set up for manually doing that) and the experia notes that the mails is not on the pop3 server anymore.
So a "don't delete message if deleted form server" would be the right thing..just that i dont have that in my settings.
nurps said:
Yes i have that option selected...the X1 is not deleting it from the server...its deleting it from the X1, after the mail is deleted from the server by my PC, on the next "send / reveicve" operation.
Click to expand...
Click to collapse
If the email is deleted/retrieved from the server by YOUR PC, the email is gone by the time you check for new email on your PHONE.
What you need to do is select the option to "KEEP MAIL ON SERVER" in your PC email program.
Either way, I don't think it's a good practice to POP your email from 2 different places (PC and phone in your case).
Of course its gone, but i dont download the mail AFTER its deleted by the PC...its allready on the X1 and it deletes it AFTERWARDS.
In fact my PC is set up to leave Mails in POP3 for 3 days..then they get deleted...and the X1 is set to dont delete any mails at all. But it does delete allready downloaded mails as soons as it finds out theyre not on the pop3 server anymore.
So back to the solution of this problem please?
The only way I found to keep messages on the phone is to delete them from inbox to the deleted items folder, they stay there till you delete them properly.
Im on btinternet and I dont like the idea of messages staying on the server so havnt enabled it.
What is the point of keeping messages on the server, can they be downloaded again?
I cant find an advanced explanation of how the phone interacts with the mail services so I just keep mail I need in the deleted folder in the phone, I even created a new folder in the phone called store to put emails in for keeps but they dissapeared from there as well !!
If you have important information in a mail, copy and paste the text to word or notepad just to be safe.
According to guap there should be a "don't delete message if deleted from server"-option but i cant find it. I cant believe that windows mobile mail software would be more stupid that a simple java email client i used the last to years before the experia.
sorry for delay
go in your inbox -> menu ->tools -> options -> message -> warn when delete message from list
this way you can say "no" and keep your message. Quite annoyng but it worked for me on my touch. Now I don't care about it
Anyway, if you are interested in a serious client I suggest to swap to something better then pocket outlook
I have this checked...but always clicking yes on every mail check to keep my mails from getting deleted would be to annyoing even if it would work.
So what serious alternatives are there? And are they fully integrated into the OS?
nurps, have you doubled checked the settings to ensure you aren't using IMAP. The wizard will try to use IMAP by default, which by the sounds of things is exactly whats going on.
Its pop3. 100% sure.
I have set up the same account with pop3 and imap, the phone still behaves the same, deleting messages that have been downloaded to and deleted from pc.
I think this is stupid behavior. There should be an option to keep some email on the phone and not on the pc.
Edit; Put it this way I have 2 pcs with outlook express on, I can check mail with each one and they download mail individually but they dont clear the other pc of mail do they ! (mmm.. ? maybe thats wrong eh ..).
I like to choose what to delete from a particular machine and what to keep on a machine.
Can someone tell me how to prevent email from deleting on server side when using HD2 to check POP email account?
i remmember there is a option to not delete email on server side, but i can't find it now in HD2...
Well . . .
Try the following:
Start->E-Mail->Select the account you want->Menu->options->
Click the account->Edit account Setup->5X<Next>->Advanced Settings->
When deletting messages - Select "Keep them on the server"
(I have not tested it, so it would be nice to know if it actually works as expected )
you only can change that using the email icon of Windows Mobile (tap start button left upper corner of the home screen and then tap email). Choose your account, tap menu (right lower corner of the screen), tap extra (scroll through the menu) - tap options - tap your account again - tap send/receive options - tap advanced (lower side of the screen) - and there you will be able to choose to keep messages on the server instead of removing them.
Edit: sorry Som3One, did not see your post! Directions to do it are the same IMHO
Som30ne said:
Try the following:
Start->E-Mail->Select the account you want->Menu->options->
Click the account->Edit account Setup->5X<Next>->Advanced Settings->
When deletting messages - Select "Keep them on the server"
(I have not tested it, so it would be nice to know if it actually works as expected )
Click to expand...
Click to collapse
Some30ne,
I know this is an old (ish) thread but I have been trying to get to the bottom of this problem since I got my HD2 in February.
The instructions above are perfect EXCEPT that the drop-down option "Keep them on the server" does not exist on my phone.
Weird
Anyone got any ideas?
I wonder if there is part of the registry that deals with these settings?
Cheers
The HD2 does NEVER delete POP e-mails after checking them, only after deleting them manually on the phone, and only if the above option is set for it.
If the e-mails disappear after you checked them once with your HD2, it's the server doing it, and it's the server configuration you need to check. For example Gmail archives mail automatically by default once they're retrieved via POP, so they're not in the inbox anymore and "disappear" on the next check. But that can be turned off.
Kilrah
Thanks for the reply.
The option to "Keep them on the server" does not appear in the drop down on my hd2. I get "delete them off the server" and "move them to server trash". so one answer is not to delete anything and simply alter the number of messages I am viewing.
I would appreciate having the option "leave them on the server" if anyone can work out how to do this, that would be great.
I wonder if the newer hd2s have fewer mail configuration options for e.g. Safeboxextender doesn't work on my phone whereas other users report this working.
Any help appreciated.
Remember that option only affects mail that you manually delete on the HD2, as theoretically the mail you'd delete would be spam or such, so having those deleted on server side is a plus. But simply don't delete any and you're fine.
ok, thanks Kilrah
I agree this is the only option at the moment.
Thanks for your time
on PC??
I found that "do not delete from server" can be ticked on my laptop (the one I synch my HD2 to...) in Outlook setup and that solves the problem posted by OP. So if OP uses Outlook, it should be that simple. Other email clients, I dunno...
piattj said:
I found that "do not delete from server" can be ticked on my laptop (the one I synch my HD2 to...) in Outlook setup and that solves the problem posted by OP. So if OP uses Outlook, it should be that simple. Other email clients, I dunno...
Click to expand...
Click to collapse
Are you syncing to Exchange or Outlook? If you Exchange sync, your outlook is making an "Exchange Connection" when you create the account. Otherwise, your outlook is making a POP3 connection. I think your "do not delete from server" implies that you are syncing HD2 to Outlook and Outlook is making a POP3 connection. That's why you need to stop Outlook from deleting the mails on the server.
Maybe I'm way off base, but I thought that this was normal behavior for pop clients... no way to use IMAP instead?
Perfect solution to the problem I was having as well. Thank you!!
Hello,
I have set up my gmail as IMAP with the standard config of the HD2. Everything works fine, the only problem is that the mail only shows the last couple days and not the enitre mail account.
Shouldn't is show all mails I have in my gmail account since it's setup is IMAP?
If so, did I miss a setting?
Thanks in advance for helping!
P.S. I've searched the forum for similar threads but couldnt find one, apologies if it's a double post.
I'm not sure about IMAP but when using activesync to interact with gmail, there is a way to tell it how far back to download emails.
Why aren't you using activsync and gmail's push email service by the way?
When you're setting it up, on the last screen when you are selecting what services you want to use (calendar, contacts, email) if you highlight email then you can click on setting and set how far back you want to sync.
NOTE: Don't try and do tasks or texts because google doesn't support them yet.
Hope this helps
For Yahoo (not Hotmail!)
1. Select eMail in the HD2 Start Menu.
2. Select your mail account (without opening the mail, if you open the mail, simply press back arrow on hardware keys, and then reselect eMail form Start Menu.
This will ensure Mail Account is highlighted.
3. Select Menu > options
4. Tap the account to change settings
5. Select Send/Receive Schedule
6. Select frequency and Download options eg past 3 days, 5, 7, 30, ALL
Download size for mail and attachments also available.
This does not appear to be available for Hotmail account!
Hope this helps.
works fine, thanks
Thanks everyone in advance for any help you may give me.
I have just bought an HTC Desire and my company e-mail runs through MS Officelive (i.e. Hotmail/Windows Live for Business).
I have heard previous Android devices syncing with Hotmail (probably through 3rd party apps installed).
Does anyone know of a good email app that enables HTML etc. and syncs with Hotmail/Windows Live which isn't POP3 (which is terrible as it doesn't sync).
Tried Maildroid and it will only work over POP3 again (even though it says it works with Windows Live).
Would be great if there's a push one too!
Don't mind if it's a paid app either to get it working without POP3.
Any help?
Thank you again.
RE: MailDroid
Hi Urp,
MailDroid will work for it over IMAP if you have set the correct settings. Most people have POP3 so it defaults to that, but if you add in your username/pass and click manual setup, you will be able to add in your imap settings.
PM me if you need some help.
-Joe
P.S. I did not even know live supported IMAP
I tried Seven Beta and if kinda works with hotmail but is very buggy at the moment and support is lacking as it's only beta.
It may work better for you so give it a try
Sully
Thanks guys, I appreciate the support. Do you know the IMAP settings for Windows live then? Everywhere I've read said it isn't supported.
Thank you again guys!
Matt (urp)
RE: Windows Live
Right, that is what I thought. MailDroid works over POP3 for hotmail/live/msn etc. and will do a poll of the server. My understanding is that windows live mail means that the desktop client can access other IMAP accounts and not that Hotmail itself has IMAP.
You can get push mail by signing up for other companies (shangmail and maybe seven (not sure how seven does it)) and they will poll and get UIDs and then push to you. Essentially, they are polling and pushing from their application. Personally, I am biased, but I will tell you that I have many happy hotmail/live/msn users.
Are you seeing issues using MailDroid?
edit: Go to windowslivehelp.com and search for IMAP and you will see that it is not supported.
I have my hotmail account synced directly to my desire, i simply told it to set up an account used my hotmail addy and it got the settings from the internet for me.
However in case yours isnt picking them up for some reason I have provided them below for you- Htc Desire on Tmobile Software number 1.15.110.11
incoming settings
protocol =pop
pop server = pop3.live.com
security type =ssl
server port =995
outgoing settings
login required =ticked
username =hotmail addy ie [email protected]
smtp server=smtp.live.com
security type=tls
server port=587
Account name =Hotmail
Your Name =what ever you want it to display
hope that helps you.
The op doesn't want to use pop access he wants imap or push email, where it deletes messages from server and shows read items as already read etc
Sully
Then simply select your live/hotmail account and select the three vertical bars from the widget to take you into the full email app.
then from there you need to press the menu button and select more.
then select settings and under send and receive settings select
Delete mail on server to be on ie ticked.
this will then delete them from your hotmail account as you delete them from your device when you press refresh to resync the account.
This wont mark them as read on the server however, what you can do as a workaround is to select the unread function on the device to read your unread from the device or to switch off the delete from hotmail account setting and delete them all from your device after you have deleted the ones you dont want which will leave the ones you want to keep on the server but remove them from your device. Then when you sign into hotmail you can mark them all read.
isnt perfect but better than nothing.
btw just to add the delete settings can be set up seperately for each account etc etc
haggisuk99 said:
Then simply select your live/hotmail account and select the three vertical bars from the widget to take you into the full email app.
then from there you need to press the menu button and select more.
then select settings and under send and receive settings select
Delete mail on server to be on ie ticked.
this will then delete them from your hotmail account as you delete them from your device when you press refresh to resync the account.
This wont mark them as read on the server however, what you can do as a workaround is to select the unread function on the device to read your unread from the device or to switch off the delete from hotmail account setting and delete them all from your device after you have deleted the ones you dont want which will leave the ones you want to keep on the server but remove them from your device. Then when you sign into hotmail you can mark them all read.
isnt perfect but better than nothing.
btw just to add the delete settings can be set up seperately for each account etc etc
Click to expand...
Click to collapse
I am aware of the delete function, I was just giving examples of what imap has over a pop account. If you delete a message from hotmail after your phone has synced then it will remain on the device, I know what you are saying but it just doesn't offer the functionality of imap or push email
Sully
Appreciate that but unless you want to hand over your login details to a third party to handle that we are stuck with the above as there is no imap support with hotmail for paid or free accounts to the best of my knowledge, the only item i know that uses imap in conjunction with live mail is the windows desktop live client however there is no visible settings shown on what ports or settings are used.
Until someone can figure them out we are stuck with the above.
re:
Correct, or until Microsoft decides to catch up and implement IMAP
Thank you so so much guys, you've been so helpful. One reason I need IMAP or push is because I quite often move mail between folders. I need something like mboxmail on iPhone but on a far superior OS!
The nearest looks like seven but it isn't perfect by any means.
Thank you again guys, you've been so helpful.
P.s. noticed an engadget post saying HTC desire had overnight upgraded its Google maps to include turn by turn and its fantastic!!!!