Can someone tell me how to delete an Outlook email message on my handheld (mogul) without having it delete the same message on the exchange server? My blackberry would prompt me to delete on handheld, or both, which was an option I would like to have. Thanks
Don
Truck1008 said:
Can someone tell me how to delete an Outlook email message on my handheld (mogul) without having it delete the same message on the exchange server? My blackberry would prompt me to delete on handheld, or both, which was an option I would like to have. Thanks
Don
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When you configure an Outlook or Email account on your phone there is a setting by the end of the configuration that specifies if you want to delete the message from the server or to leave it intact.
You can edit these settings by going into options on the main menu of your messaging screen. Edit your email account. Go through the settings and when you get to the screen with the [Automatic: Send/Receive] [Download Messages]. There is a link at the bottom saying Advanced Settings, click on it. Whithin this menu there is a scroll down option that allows you to either delete the message off the server or to keep it on the server. chose the one you want. Then save your setup.
[email protected]$ said:
You can edit these settings by going into options on the main menu of your messaging screen. Edit your email account. Go through the settings and when you get to the screen with the [Automatic: Send/Receive] [Download Messages]. There is a link at the bottom saying Advanced Settings, click on it. Whithin this menu there is a scroll down option that allows you to either delete the message off the server or to keep it on the server. chose the one you want. Then save your setup.
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Thanks for your reply Carlos. The options that you mentioned are available for my POP3 email account settings, but are not available when I enter the options for my Outlook email account. Thanks
Truck1008 said:
Thanks for your reply Carlos. The options that you mentioned are available for my POP3 email account settings, but are not available when I enter the options for my Outlook email account. Thanks
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Hmm my last gues would be that when you go into the outlook settings on your phone chose only to download the header or a small portion of the email that way it keeps the orginal / full message on the server. That is weird because I delete my email from outlook on my phone and it doesnt delete it from the server unless i go into outlook on my comp and once i delete it from there it will delete it from my phone once I sync.
Why not use IMAP?
I have found IMAP works a lot better then POP or any other feature. It's like a mirror image of looking at your email. Now with google supporting IMAP it's a nice token.
[email protected]$ said:
When you configure an Outlook or Email account on your phone there is a setting by the end of the configuration that specifies if you want to delete the message from the server or to leave it intact.
You can edit these settings by going into options on the main menu of your messaging screen. Edit your email account. Go through the settings and when you get to the screen with the [Automatic: Send/Receive] [Download Messages]. There is a link at the bottom saying Advanced Settings, click on it. Whithin this menu there is a scroll down option that allows you to either delete the message off the server or to keep it on the server. chose the one you want. Then save your setup.
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That's right, but with imap account you have to select too in: "option -> stockage [TAB] -> emptied delete folder: immediately".
Otherwise, messages will not be deleted from your computer.
It appears to me that if you are using exchange activesync, then you get exactly what is on the exchange server in the inbox.
I have set up some folders to help keep my PDA inbox uncluttered.
hi there,
a friend of mine has got a very annoying issue with his hd(blackstone) he got it from orange uk and added his email account which pulled down his emails no probs, for some reason though now it shows 1 unread message on his touchflow (and on the front of s2u2).
I assumed it was the problem with when you go into the account and not read an email properly how it shows highlighted.
This wasn't the case, so ran FixUnreadCount.exe that ive seen from prior posts, this didnt fix it after a softreset.
so....
deleted the entire account still there,
readded a different account, still there,
deleted the account completely
soft reset ran FixUnreadCount.exe
soft reset, still annoyingly there!!
went to edit the registry HKEY_CURRENT_USER\System\State\Messages\sms\Unread\Count and made sure its set to 0
softreset and still!!! showing 1 unread email
can any one suggest anything else as im running out of hair to pull
thanks
I had this once. It was an unread email in the inbox of the 'Outlook Email' account which I had never used. It was 'Welcome to Outlook' or something like that.
Might be worth a look?
hi sadly its not even that
annonymouse said:
hi sadly its not even that
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Are you sure?? I had the same problem just as evilskanker...and it had to do with Activesync and setting up a dummy exchange server to stop Activesync from running all the time. Deleting the server didn't make it go away. I had to go into Activesync, enable mail for exchange server and then delete the email that was sitting there, then disable the email again. The only other solution was a hard reset...
evilskanker said:
I had this once. It was an unread email in the inbox of the 'Outlook Email' account which I had never used. It was 'Welcome to Outlook' or something like that.
Might be worth a look?
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Click to collapse
I'd agree with you as I had the exact same problem.
Hi, I had the same issue when I have done the fake exchange server trick to avoid having ActiveSync launched in the background.
Pehaps your friend has tried the fake server trick...
The way to fix your mail counter issue is to configure again the same fake server, and then, you go to your mails and you'll see a welcome mail in the exchange server inbox.
Delete it, and only then, you can delete the fake exchange server.
Because if you delete the fake server of the fake server trick without deleting the welcome mail, then you have the mail counter issue without any other way of getting rid of it.
ok, here is what you do...
Create an exchange mail account again. This time you will get a Microsoft welcome message again. Now go to your Inbox and tap the Inbox on the top left side to open folders. Then you would see the mail either in your deleted folder or any other folder. Go to that folder and delete the mail. The trick is to read the welcome mail and delete it so that it will not show as unread mail.
Actually, you can even access the Outlook folders without creating the mail account, just go to your SMS inbox and open the folder list from the top left as described above. Then choose the Outlook folder and expand, you would see the inread mail in one of those folders.
jentech said:
Are you sure?? I had the same problem just as evilskanker...and it had to do with Activesync and setting up a dummy exchange server to stop Activesync from running all the time. Deleting the server didn't make it go away. I had to go into Activesync, enable mail for exchange server and then delete the email that was sitting there, then disable the email again. The only other solution was a hard reset...
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Click to collapse
This method fixed it for me and I had tried all other options! I had originally only set up Exchange to sync with my Google contacts, but it still received a welcome email...which I had no access to as I had no email accounts set up on my phone!!
So, as above, I recreated my acount (as I had deleted it twice out of frustration) but this time enabled emails to sync also. Went into the email account and deleted the welcome emails of which there were now 3
I've got the same problem with my gmail account. It permanently shows 1 unread email but I'll be damend if I can find it. I've checked everywhere and there's nothing unread. When I browse to my mail folders, the unread one shows under gmail inbox and not under outlook email so I'm not sure if the solution above is relevant to me.
Basically I'd given up hope of fixing it, but if someone has a solution for the gmail account showing 1 unread I'd really appreciate hearing it!
Thanks
unclesomebody said:
I've got the same problem with my gmail account. It permanently shows 1 unread email but I'll be damend if I can find it. I've checked everywhere and there's nothing unread. When I browse to my mail folders, the unread one shows under gmail inbox and not under outlook email so I'm not sure if the solution above is relevant to me.
Basically I'd given up hope of fixing it, but if someone has a solution for the gmail account showing 1 unread I'd really appreciate hearing it!
Thanks
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Try to go in your messinging application (not TF3D) an take a look at every folder. i guess theres the welcome mail from microsoft (the 1st you get after creating a new account). read or delete it an all will be good
I've done exactly that and can't find it anywhere. Not in TF3D it shows that the unread email resides in my gmail inbox. Makes no sense to me.
Any resolution here yet? I am having the exact same issue. It only happens when I have ActiveSync setup for my google contacts/calendar. I assume that TouchFLO for some reason thinks there should be a mailbox attached to that account, even though there isn't.
gweedo767 said:
Any resolution here yet? I am having the exact same issue. It only happens when I have ActiveSync setup for my google contacts/calendar. I assume that TouchFLO for some reason thinks there should be a mailbox attached to that account, even though there isn't.
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i think the problem (see first post) has been that he was checking the wrong registry key.
please check the following keys:
HKEY_CURRENT_USER\System\State\Messages\OtherEmail\Unread\Count
HKEY_CURRENT_USER\System\State\Messages\sync\Unread\Count
HKEY_CURRENT_USER\System\State\Messages\totalemail\Unread\Count
HI,
I've got the same problem.
HKEY_CURRENT_USER\System\State\Messages\totalemail \Unread\Count always comes to 1 even if I modify it!
Phantom Message
I had this problem too and it bothered me for a few days. I think you are having a hard time finding the outlook folder with the welcome message.
You need to get to the Windows Mobile inbox screen (not the touch flo screen)
You can get there by clicking inbox from touch flow or start>messaging
Look in the top right hand corner of the screen for the word "inbox". Click the arrow to the right of this.
Here you should see trees - there should be whatever account you setup (gmail, etc...), outlook and sms/mms.
Click the plus sign near outlook to expand it.
I bet you will see the blue 1 next to the inbox under outlook.
I hope this helps.
MOD EDIT
Thread moved to general discussion as not related to rom development
This happens when you add a non email Exchange server (Google Sync).
I just open the SMS inbox and slide to the right to find the 'Welcome Email' and delete it. Never comes back.
Saves creating the fake server or registry editting.
Yeah, this happened to me also. Brand new HTC Touch Pro2, wanting to sync with Google Calendar and Contacts, then I get this "phantom" unread message count. I attempted to connect to my Google Gmail account calendar & contacts via ActiveSync. I made a few mistakes along the way (had to delete & recreate connection once), but am now successful in connecting the phone contact & calendar list with Google. I selected ONLY the Calendar and Contacts to sync via ActiveSync.
The "new message" green circle icon now appears over the "mail" icon in the TouchFlo 3D UI, with the number "3". This number happens to correspond to the number of times I created (then deleted) the ActiveSync connection to Google Calendar & Contacts. When I enter the "Mail" selection (WM's 'Messaging'), I do have a Gmail account established (using IMAP4) but there exists no unread messages.
For a while, I was unable to get the "3" unread Mail message notification to cancel from the TouchFlo 3D UI. I have no unread messages (text or email). I've attempted to delete & re-establish my IMAP4 connection, but the situation remains. I have attempted to delete & re-create the ActiveSync connection to Google, and when I do that step, the phantom quantity of unread messages (the number in the green circle over the "envelope") increases by 1.
The fix mentioned above by VizagDude works. Here it is again with slightly more information:
From TouchFlo 3D's main screen, slide over to the "mail" icon.
click on Menu (bottom right of screen)
click on "Accounts >", then "Accounts...". This brings up the "Messaging" view
Select the "SMS/MMS" account entry (should be the first one in the list). You should see a list of text message threads that you've recently sent.
From the SMS/MMS menu entry, click on the dropdown arrow next to "Inbox" (top left of screen).
In this dropdown, you should see an entry in the tree called "Outlook E-Mail" in the list of folders. Click on the "Outlook E-Mail" entry in the tree.
Within "Outlook E-Mail", open the inbox folder, there will be a number of new emails titled "E-mail Tips and Tricks". (How kind of MS to secretly welcome us to the wonderful world of email )
delete those messages.
The count of unread messages will now match your actual unread messages from other email accounts that are on your phone.
I have the exact same issue, but unlike some of you I dont have problems with the Outlook acc I have, its with my private pop-account. It has a perpetual "1" attached to the inbox. I have cheched all paths to the inbox and there is no way fixing it. Last time hard reset did, but thats hardly favourable...
Agh! This bugs me. I have aboslutely no new email in my account. I've checked all folders. Under the mail app's folder tree it says 2 unread in my pop account's inbox, and says 2 on the touchflo tab. It was one for a while, and now there's a second one there. This happened to me on Dutty's before, now I'm on Miri's WM 6.5 Sense 2.5 v15.
Is there some way to fix this and ideally keep it from happening? None of the fixes above helped.
I've set up two email accounts, an AOL and one in Outlook (work one).
Under options, it gives me the option to "delete" the AOL one but I want to delete the Outlook inbox and there's no option for that.
any ideas?
Go into Activesync, then munu, options select the account and delete.
perfect!
thanks
I too am trying to delete the standard outlook account on my phone.
I've done as detailed above but I still have outllok showing up on my home screen (running wm6.5)
How can I remove it from the list so only my other 3 email account are there??
Cheers in advance
No wait, a softrest and she's a good'un.
Why does the Leo automatically delete emails after some days when you check if there a new ones on the server?
I don't want it to do that, so how can I change this?
KaNarlist said:
Why does the Leo automatically delete emails after some days when you check if there a new ones on the server?
I don't want it to do that, so how can I change this?
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Click to collapse
It doesn't - you must have set something to do that.
Can you give us more information? We'd need to know if it's an outlook account, or a hotmail account etc.. Also, have you checked the mail server (or online inbox) to see if the mails are actually deleted, or just not shown on the HD2.
Thanks
I have the same problem, I have check actually the mails have not been deleted from the server. It just not showing in HD2 anymore, I can't find where to configure this.
In the email configuration, how many messages do you download? The past 3 days? All?
In INBOX window go to MENU - TOOLS - OPTIONS... Press name of your email account... Edit Account Setup ... press NEXT couple of times and you will come to screen with choice "Download messages:" where is by default "From past 3 days" and it could be changed to ALL messages.
Ok thanks I will try it.
Although "Download messages" is a bit missleading for this, because the mails are allready downloaded
It doesnt delete the messages its just set to only show messages for the last 3 days, you can change how old you want it to be.
if you use pop3 and deletes the messages from the server the messages could be lost.
Use imap instead then your phone and mail server will just sync and on delete the mails you delete manually
JLHdk said:
It doesnt delete the messages its just set to only show messages for the last 3 days, you can change how old you want it to be.
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Click to collapse
Right.
Make your settings in Active Sync > Menu > Options [click on E-mail] > Settings > Download the past > All (or less, as you want).
Hi! I have the following problem ( not directly HD2 related):
I've configured my hd2 to retrieve my mail from my yahoo account each hour ( don't really need push services) and it works flawlessly. The only problem is that when I delete a mail on the phone, it also syncs with the server and the mail gets deleted there too. I'd like to have the option of deleting it only on the phone, and keeping it on the server, is that possible?
Thanks in advance.
Yes, go to mail, enter the inbox.
menu - scroll to tools - options select account
then send/receivce schedula
advanced settings
"when deleting messages:" and change to the appropriate option
Thanks a lot, can't believe I didn't see the "Tools" menu (t'was because I didn't scroll down ).
Wait, I don't see an advanced settings tab at all...
i also would like to know how to do this.....
i use Hotmail for my email..... I have the account set up and working on my phone, but there is no Advanced settings tab available, to select "deleting messages" options ???
is this just not possible to keep messages on the server, using free online email accounts such as Hotmail, Yahoo, gMail ???
PS: I have no idea what these things mean, but I have heard the terms before regarding email account.... is it something to do with being a POP or IMAP account ???