Database Users

HTC Polaris/Cruise (XDA Orbit 2) bricked.

Hi everyone,
I recently received an XDA Orbit 2, literally, charged it for 2 hours, and when it was full charged, I started using it, I had it for about 2 months now, and recently I changed my home Internet connection to wireless (It's a B & G connection) so my laptop connects fine, and when I tried to connect my XDA Orbit 2, it connected and then soft-reset itself, and now it just loads the O2 screen, then Windows Mobile screen with the volume controller and I can't do anything else so here's what I have tried so far:
- Soft reset
- Removed battery and SIM
- Since I can't access phone's menu at all, I tried to Hard Reset method by holding the 2 soft key, reset, and the power button - So I get the warning that everything will be lost and to press 'Send' to continue, so I press the green key, and soft resets and goes back to the same situation again.
- The latest thing I tried is to load the Hard-SPL into the SDCard which has been formatted to FAT32, so loaded the POLAIMG.nbh into the root. and loaded the phone into BootLoader mode (Camera and reset buttons). It loads the memory card and just says 'Loading ... ' I left it for about an hour, until the battery died completely (I'm sure it's not supposed to take that long). And still the same problem.
I'm not sure if this phone is now bricked, can anyone help me plesae. I really need this to start working again, I don't have any info. on it. (Everything was sync. previously).
Kind regards,

Since you havent really messed with SPL, i would say to take it back, since its still into warranty.

Thanks for the reply, I'm not actually in the UK and will be overseas for a while. I don't really mind experimenting so I would appreciate any advise on this matter. Thanks again.

htctytnowner said:
Thanks for the reply, I'm not actually in the UK and will be overseas for a while. I don't really mind experimenting so I would appreciate any advise on this matter. Thanks again.
Click to expand...
Click to collapse
I assume just boots into bootloader and then stays there?
If yes you culd try searching out a thread on MTTY and recovery from boot loader but I dont know how well that would work on polaris as I have not tried it yet.
HTH
Leon

Thanks for the reply, I heard about the MTTY process, but I've no clue on how to do it, since the phone can't connect in ActiveSync mode. Is there a thread or WiKi guide out there?

htctytnowner said:
Thanks for the reply, I heard about the MTTY process, but I've no clue on how to do it, since the phone can't connect in ActiveSync mode. Is there a thread or WiKi guide out there?
Click to expand...
Click to collapse
Only in the ELF forum
Here:
I'm pretty sure you can download MTTY from here and read through how to use it.
http://forum.xda-developers.com/showthread.php?t=347700
Also it is worth checking the wiki and searching
http://forum.xda-developers.com/showpost.php?p=2054848&postcount=38
Please do some research! I have not done this before and I have no idea what the commands do!!!
pqillu said:
You can try this:
Originally Posted by christonge
1. Stop ActiveSync
2. Open Task Manager (press Ctrl + Alt + Delete) on your PC and
stop these two processes rapimgr.exe and wcescomm.exe
3. Plug in your device via USB. Your computer should be asking install a driver. Install and continue.
4. Now Run mtty and choose USB in 'PORT'
4. type "set 16 0" without the quotes to tell bootloader to boot the OS after reset.
5. type "task 8" to get your device formatted.
6. Now unplug your device and manually reset it.
THX to christonge
Good luck.
PQillu
Click to expand...
Click to collapse

Please Heeelp!
I wa installing a rom from todopdas.es an my Polaris doesn´t pass from the screen where´s said "smart mobility", and R1.58.21.23 G 25.65.30.04H D 1.52.00.00, please what I can do?

You need to do Hard Reset, all information will be wiped off. To do hard reset, hold down the:
1.Press and hold the GPS/MESSAGING and INTERNET EXPLORER
buttons, and at the same time, use the stylus to press the RESET
button at the bottom of your device.
2. Release the RESET button, but
continue pressing the GPS/
MESSAGING and INTERNET
EXPLORER buttons until you
see this message on the
screen:
This operation will delete
all your personal data,
and reset all settings
to manufacturer default.
Press Send to restore
manufacturer default, or
press other keys to cancel.
3. Release the buttons, and then press SEND on your device to perform
the hard reset, or press any other button to cancel the reset.
Good luck.

Hi,
I'm using an HTC TC POLARIS100. Today I upgraded my ROM and SPL successfuly. If you're still in trouble and believe the same process will help, I will let you know the process followed.
GUY

Help, Hardware problem?

I have Telus P4000, and recently a few buttons stopped working. The following buttons dont work Widnows key/Ok Button/Soft Left/Soft Right/Green Phone/Red Phone/ Mail Button/ Internet Button on the top. On the Right Side the Camera and COMM manger button do not work. On the left side the Ok button and Voice Command button do not work.
Whats weird is that i can go into the boot loader menu by holding Power + Camera + reset... And i can also do a hard reset by doing Power + soft left+soft right + reset... So The Camera + soft left + soft right must work ? So could this be a software problem? i have done a Hard reset, but they dont work still? Any Help would be appreciated thanks

check this first post in this thread. There is a cab file that fixes this.
http://forum.ppcgeeks.com/showthread.php?t=31852&highlight=Titan+Kitchen

I have the same problem with my Mogul, but I have yet to find a solution that works, and that cab didn't do anything unfortunately (Unless I did something wrong, you just have to install it right?). My buttons also work for hard reseting the device.

Unfortunately that PPCGeeks page only changes the registry settings for the same buttons as the settings|buttons program. It doesn't change the phone buttons or the windows or ok buttons.
Did you flash a new ROM or is this a stock phone?

I bought my mogul used off craigslist, and the buttons worked for a few days after I bought it, then they stopped working. Since then I have installed the new offical sprint rom and thats it.

jclardy said:
I bought my mogul used off craigslist, and the buttons worked for a few days after I bought it, then they stopped working. Since then I have installed the new offical sprint rom and thats it.
Click to expand...
Click to collapse
So they stopped working before the Sprint ROM update? That doesn't sound good. Since you don't have a warranty you could follow the path of flashing to DCD ROM since you have probably the latest Radio ROM already and see if the button come back.

The original poster described exactly what is happening to me. I haven't tried the solution linked above because I'm at work. Has anyone tried that and had it work?

Shut down BUG

Hello , I have this strange problem with my HD2. Whenever I hold down the shut down button and when the menu for choosing between Power off ; lock device etc. appears , when I select POWER OFF the phone doesn`t really POWER OFF it just restarts. I can`t get my phone to completely shut down without taking the battery off. And when I put the battery the phone automaticly starts without having to long press the shut down button.
Someone have that problem too ?
I`m using 1.48.479.1 ROM ... I don`t remember having this problem before, but I really haven`t switched off my phone completely, so I really don`t remember.
Please help !
Thank you in advanced !
Hard RESET didn`t fix the issue !!!

c0rp1 said:
Hello , I have this strange problem with my HD2. Whenever I hold down the shut down button and when the menu for choosing between Power off ; lock device etc. appears , when I select POWER OFF the phone doesn`t really POWER OFF it just restarts. I can`t get my phone to completely shut down without taking the battery off. And when I put the battery the phone automaticly starts without having to long press the shut down button.
Someone have that problem too ?
I`m using 1.48.479.1 ROM ... I don`t remember having this problem before, but I really haven`t switched off my phone completely, so I really don`t remember.
Please help !
Thank you in advanced !
Hard RESET didn`t fix the issue !!!
Click to expand...
Click to collapse
I just tried it on mine, and I can shut down with no problem.
To be honest, that sounds like a hardware issue, rather than a software issue. (The fact that a hard reset didn't change it makes me think that!)

Try to reflash 1.48 or flash the device to an older ROM (such as 1.43) and see what happens.

Fatherboard said:
Try to reflash 1.48 or flash the device to an older ROM (such as 1.43) and see what happens.
Click to expand...
Click to collapse
Good advice - particularly the 1.43 suggestion.

Tested it on ALL ROMs .... 1.43 ; 1.49 ; 1.61 TUR.
Same in all 3 ROMs ... the strangest thing it that when I shut it down for the first time , let`s say after Software update it powers off as normal. But after that I can`t get it powered off no mather what I do.
How can that be a HARDWARE ISSUE ?
Please help !!!

If someone really can help me, it would be wonderful...

Anybody ?

Try without installing any other software, without sdcard & without simcard.

skr_xd said:
Try without installing any other software, without sdcard & without simcard.
Click to expand...
Click to collapse
Thanks for the reply ... tried that but didn`t work .... any other suggestions ?

At least if someone knows if there is a registry for the power options in HD2, so I can change something and try if it will work ?

Sounds like something's stuck?
Perhaps you should call up HTC and invoke your warranty.

Bump !!! Sorry for keeping the thread alive, but I really am searching for help ! Hope you understand !

It's just faulty unit. This is not typical, as you might have noticed. Return it.

BUMP

c0rp1, it seems that you need to have your unit repaired/replaced. there's nothing you can do.

BUMP

Hardware or software bug ?

Hi,
For the last month I noticed that Left softkey (Phone softkey) is freezing.. Now this is becoming more often. The only solution I found is when it freezes to press windows start button at the top left corner and then the phone is working normaly again. At the moment I press left softkey and it freezes, I see that background for that button drops in (the animation works). Then, to un-freeze it, I press verry gently with stylus windows start button.. The rom upgrade didnt work, so I dont know if this is hardware or software bug ???
Any idea ??

dgdragon said:
Hi,
For the last month I noticed that Left softkey (Phone softkey) is freezing.. Now this is becoming more often. The only solution I found is when it freezes to press windows start button at the top left corner and then the phone is working normaly again. At the moment I press left softkey and it freezes, I see that background for that button drops in (the animation works). Then, to un-freeze it, I press verry gently with stylus windows start button.. The rom upgrade didnt work, so I dont know if this is hardware or software bug ???
Any idea ??
Click to expand...
Click to collapse
It sounds like a firmware issue, especially since you had attempted to upgrade the ROM version and failed to do so. Have you tried performing a hard reset? This will restore the phone back to default factory settings and should resolve this problem.
I would strongly advise you to first backup your data (Contacts, Emails, SMS, etc) using PIMBackup.
To perform a hard reset, please try the following:
(1) With the device turned off, press and hold the VOLUME UP and VOLUME DOWN buttons, then briefly press the POWER button.
(2) Continue pressing the VOLUME UP and VOLUME DOWN buttons until you see this message on the screen:
Warning! Your device will be set back to factory default settings. Please ensure any additional installed programs and/or user data have been backed up before a hard reset is performed.
(3) Release the VOLUME UP and VOLUME DOWN buttons, press the VOLUME UP button to perform the hard reset.
Regards.
p.s. if you would like some detailed information on how to unlock your phone to upgrade to another ROM version, such as a custom ROM, then please carefully read the following guide.

Mastoid said:
It sounds like a firmware issue, especially since you had attempted to upgrade the ROM version and failed to do so.
Click to expand...
Click to collapse
Hi again,
Thanks for your replay. I succeded with ROM upgrade. The problem appeared while I was using previous ROM version (some clean WWE) and then I flashed to custom ROM few days ago thinking that I had a lot of programes instaled on previos ROM and if I install a clean ROM problem will dissapear.. Now I see I was wrong.. I dont realy get it.
I was following the guide from your post while I was upgrading the ROM I have now. And when I did, I did hard reset..
Good thing is that I found the temporary solution how to unbug it (by pressing start button) otherwise I would be verry pissed of as I dont have warranty
Did enyone experienced same problem ?

dgdragon said:
Hi again,
Thanks for your replay. I succeded with ROM upgrade. The problem appeared while I was using previous ROM version (some clean WWE) and then I flashed to custom ROM few days ago thinking that I had a lot of programes instaled on previos ROM and if I install a clean ROM problem will dissapear.. Now I see I was wrong.. I dont realy get it.
I was following the guide from your post while I was upgrading the ROM I have now. And when I did, I did hard reset..
Good thing is that I found the temporary solution how to unbug it (by pressing start button) otherwise I would be verry pissed of as I dont have warranty
Did enyone experienced same problem ?
Click to expand...
Click to collapse
Personally, I haven't ever experienced this problem, but it's good to know all is well now
Best Regards.

The issue is happening to me too.. not sure why..

Pocket PC Restarts

Hi
I have just got an i-mate pocket pc version 2.40.0 and I'am new to using these devices. At first it has been working very well. Now when i press the backlight button , the phone restarts and all my data are lost. Is'nt that key supposed to turn off the backlight only ? What can i do to solve this problem ? Please I need Help urgently.

Try flashing a new ROM on to it...

i had that sort of problem...
when i pressed the power button it would reboot and the soft reset button stopped working.
I fixed it by taking it apart and just cleaning inside.
hope this helps
flyboy