Hi guys,i dropped my phone and my screen stopped responding.it was a nasty hit on my HD so i contacted HTC here in Cyprus and they told me that is the screen and its gone!!!They do not cover drops and they are overpriced in changing my screen cause they say that the bezel has to be changed too!
Does anyone know where i can find a fully assembled screen with the bezel so i can do it my self??If not does anyone has any idea how the screen seperates from the bezel along with the digitiizer?
Any help would be greatly appreciated
Does it have cracks? If not:
My suggestion, Go to another HTC centre and simply say screen is not working. Let them find the cause See what they quote. If it is a micro-crack or something not visible to naked eye they might simply replace it for benefit of doubt under warranty. I had a very trivial fall of my Nokia and I saw that LCD stopped working. No cracks nothing. I went to svc centre and they replaced it. When I asked why it happened they said sometimes LCDs do fail..
Some others may be upset with my suggestion though.. but worth trying. I think they should have given a better prot4ection or more easy replaceability of the glasstop/digitiser.
yiotiscy said:
Hi guys,i dropped my phone and my screen stopped responding.it was a nasty hit on my HD so i contacted HTC here in Cyprus and they told me that is the screen and its gone!!!They do not cover drops and they are overpriced in changing my screen cause they say that the bezel has to be changed too!
Does anyone know where i can find a fully assembled screen with the bezel so i can do it my self??If not does anyone has any idea how the screen seperates from the bezel along with the digitiizer?
Any help would be greatly appreciated
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You can buy replacement screens on ebay.
I'd read the following similar threads:
http://forum.xda-developers.com/showthread.php?t=467733&highlight=screen
http://forum.xda-developers.com/showthread.php?t=462102&highlight=screen
Hi all, I cracked the screen on my HD2 a few days ago and have been eagerly reading the reports of how to replace the digitiser, etc. I'm working up the courage (and getting the tools) to do it, but in the meantime the digitiser and screen are perfectly functional, if a little bit unsightly. I thought I'd get hold of a screen protector in the meantime so I don't end up with bits of glass in my fngers, etc. Any recommendations of a form fitting protector (or form fitting case) that would fit the bill? Ideally it would cover the bezel around the buttons too, because one corner of it is quite chipped. The pics on ebay are kind of hard to tell from. Any advice much appreciated!
I might be too late as you mentioned that you already getting the tools to fix it yourself. There are specialty repair shops that fix screens, I heard they are not too expensive. I don't know the exact price, but someone with a broken nexus one got his phone fixed this way. Do you mind telling how you cracked your screen, was it your negligence or is it too fragile?
I'm not looking for info about how to repair - I've read those threads. I'm interested in the best temporary fix for the meantime.
The cracked screen is largely due to negligence... dropped it outside. Woulda been nice if the phone was a little more sturdy, but can't expect much better. And thank God it still works just fine as far as I can tell. Gonna be more careful now...
The digitizer cracked. Almost perfect straight line just below the soft keys, and just above the trackpad, and the bottom left corner was pretty nasty looking. It worked for about a week and stopped. I had it all apart, and no connections are loose. The actual digitizer seems to be intact, but the class is missing entirely below the soft keys (it didn't stay together during disassembly). I was going to replace the digitizer, and eventually upgrade to an Atrix. I'm stuck on my junker Samsung jack in the meantime.
Anyways, my question is, is the digitizer not working because that bit of glass is missing? I can attach pictures later if you guys would like. I'm concerned about putting money into this phone if I can't know for sure if it's going to work when I'm done. I have a feeling that the problem is bigger than just the bottom of the glass being cracked/missing, because the portion of the glass that is actually touch sensitive is totally intact. On the other hand, is it possible that it isn't working because the digitizer depends on the entirety of the glass being there (since the glass is an insulator) to output the correct resistance values? If somebody with more knowledge on this could help, that'd be great. I used to occasionally get the touchscreen to work a few minutes at a time, but I now get no response.
I've done all kinds of searching for more specific answers with no luck.
Thanks for your help!
I am in the same boat bud. I cracked my screen pretty bad and just dont want to dump money into this little thing when there are some sick phones coming out this year. My has a ton of cracks all through the screen and it works perfect still, but I also have all the glass intact,for the most part anyway. I would have to guess that its the missing glass, but I am far from a pro so...yeah. Last I checked the aria digitizers were kinda steep in price, have you found any "deals"? Good luck to you sir.
I ordered my digitizer from wholesalegadgetparts.com they're reliable and have fast shipping. The installation can be a bit tricky and usually leaves you with a malfunctioning proximity sensor if you're not careful. Let me know if this helped or if you need assistance.
Sent from my Liberty using XDA App
Well, out of curiosity, I fired up the phone tonight, and surprise surprise, it worked. Looks like the proximity sensor is shot though. When I take the phone aay from my ear, the screen doesn't turn back on, and I had to pull the battery to hang up. I'm going to try and work some magic and see if I can get an upgrade to an Atrix or Inspire next week, and I'll report back. Thanks for the help guys.
mine broke too
had the same problem - had to pull battery to get it to turn off - just wouldnt work.
I ordered a replacement - tried to replace it myself
couldnt quite get the glass to fit back nice an snuggly - and couldnt quite get it right .
ended up just buying a new one -
If your contract is almost over i would try to hold out for a new phone - so many nice new ones coming out...
although I love the little size of the aria
Hi everyone looking for some advice.
Yesterday I noticed my Galaxy S screen wouldn't come on after taking it out of my work trouser pocket. Did the usual took the battery off and re-installed it. The screen is now black and not showing anything apart from the very top of the screen which shows some colour and fuzziness. I noticed this morning a half inch crack to the screen middle left of the phone which is internal. The crack is underneath the screen. Now I am 100% this has not been caused by me. The phone has been in a flip case since new and I have never dropped the phone or extreme pressure applied to the screen. The phone is in mint condition with no scratches what so ever. Took the phone to T-Mobile this morning as it is covered under warranty for 24 months and the phone is a year old. The first person I spoke to looked at the phone and saw the crack. They said to me that there would be no point sending it off for repair as it would be deemed as accidental damage. I did point out that there was know way I caused the crack. The person stated even having it in your pocket can cause the screen to crack if pressure is applied to it by other items e.g keys or if I pressed against it. The phone was the only thing that was in my pocket and it was a side pocket of my trousers where no pressure is ever applied. I have kept it in the same pocket of my work trousers for a year and never had any problems. The person then referred me to another collegue who was more helpful. She looked at the phone and confirmed that it was in mint condition with no scratches to the phone. She advised that she would send it off for repair but did explain that they could refuse to repair it or replace if it was deemed accidental damage.
I just have this bad feeling that it is going to come back with them saying it was my fault even though I know it wasn't. Does anyone have any views or opinions on what to do if this happens. I have searched the net and found other people around the world who have had the same problem with their Galaxy S. Looking at prices I will be looking at a few hundred pounds to repair it which I don't think is worth it.
I know you say adamantly that you did not cause the crack, But in some way or other you must have..
I know you are extra extra careful with your phone, Im the same as mine, But there is no way the screen could just crack on its own.
It doesnt have a mind of its own, It didnt crack due to stress, it wasnt poorly. You must of accidently cracked it without realising.
The best you can do is hope it gets fixed under warranty, Otherwise scout around for a phone shop that could replace it for you.
azzledazzle said:
It doesnt have a mind of its own, It didnt crack due to stress, it wasnt poorly. You must of accidently cracked it without realising.
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Yeah .. sure!
Let me give you an example of ... my car.
The story:
Windshield broken due to a small rock on the highway (the usual stuff). Went to repair shop, new windshield installed. Everything was perfect until this summer (2 years later). The windshield was still in great condition, no cracks, no pinches, no nothing ... as new. One day, during the lunch break from work I've started the engine, and in one minute after the air conditioner started, the windshield cracked. It was a very sunny day and my car was parked in the full sun.
Who's fault it is? Mine for miss usage? Manufacturer of the windshield? God? poor assembly at the repair shop? pick one.
I would say that the amoled will be replaced because its obvious no mechanical stress was applied ... it was just a faulty unit, nothing more. I have a friend who replaced the amoled screen, under warranty, due to 3 dead pixels ... twice.
ro_explorer said:
one minute after the air conditioner started, the windshield cracked. It was a very sunny day and my car was parked in the full sun.
I have a friend who replaced the amoled screen, under warranty, due to 3 dead pixels ... twice.
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wouldnt the heat from the sun, Then the sudden cold cause such thing to crack ? glass DOES break due to rapid temperature changes, Try this at your house. Put the hair dryer to the window on a really cold day and leave it till it breaks .
And your friend got his screen replaced because of dead pixels.... That is a fault, that was not his fault.
Its a strange case, but its hard to think the screen just broke of its own accord.
I was trying to underline the obvious .. sometimes things break doe to some other reasons than "you". It is obvious that a glass will be under great stress if you put it uncer big temperatures changes but still ... that glass was supposed to resist to such stress.
Same thing with the screen in question: the amoled is a thin film placed on top of some strong substrate. The whole structure is supposed to resist to certain stress and there is no way you can break it by miss usage unless you will break the outer glass also (gorilla glass + capacitive digitizer). So, no matter we are talking about dead pixels on a 2 months old screen or of a cracked amoled structure under the intact gorilla glass, the "cause" is the same : faulty unit (maybe is the amoled itself which has a flaw, maybe is the way it was mounted in the phone ... doesn't really matter).
Maybe your right, But the whole thing is still very strange.
Anyway lets just hope the outcome is better, and it gets fixed under warranty.
But you know what these service centre folk are like, They will try anything to avoid repairs.
Thanks guys for your replies. As I said the crack is internal underneath the outer screen so surely if I had damaged it the outer screen would be damaged. I'm not very hopeful that T-Mobile will repair it but I'll just keep my fingers crossed.
I will let you know the outcome.
Thanks
sandeept said:
Thanks guys for your replies. As I said the crack is internal underneath the outer screen so surely if I had damaged it the outer screen would be damaged. I'm not very hopeful that T-Mobile will repair it but I'll just keep my fingers crossed.
I will let you know the outcome.
Thanks
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Does your contract have an insurance policy ? if so that should cover accidental damage (i know its not accidental, But they may say it is)
And if not, are T mobile fixing it, Or are they going to send it to samsung ?
Gotta admit its a cracking screen eh? [Nt]
:d :d :d :d :d :d :d
Unfortunately I didn't take out insurance. The phone has been sent away by t-mobile for their repairers to assess but they did advise that it probably will come back not repaired due to the crack being my fault even though I said that I believe I didn't cause it.
sandeept said:
Unfortunately I didn't take out insurance. The phone has been sent away by t-mobile for their repairers to assess but they did advise that it probably will come back not repaired due to the crack being my fault even though I said that I believe I didn't cause it.
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Well if tmobile send it back UN fixed, Send it back to samsung, Is it still under the 12 month warranty ?
I believe the warranty expires this week or next so probably wont be able to, thanks for the suggestion.
If you get it back from T-Mobile unfixed, sent it directly to Samsung.
Maybe they'll still fix it. If they dont they'll probably will call you to tell you how much fixing it will cost. Start telling your whole story again and again, make them tired of hearing
If they dont listen, tell them you want to put in a complaint. Ask for an email adres or something were you can send your complaint email to. Dont let them send the phone back.
Send a large mail explaining everything, maybe put in some laws that apply to your case, like that it has to be faulthy when manufactured etc.
Also that you havent had any scratches on it and that the crack is UNDER the glass.
If they reply again with "we dont fix it" again send a mail with telling them that the phone is in mint condition and that the crack UNDER the screen came out of nowhere and that by law they have to fix it. Make them believe you'll sue them in court if they dont fix it.
Even call them if necessary.
Do everything to be a pain in the ass and meanwhile make sure they dont send the phone back during all this.
Maybe it will work, maybe it wont. But its better then giving up. Gives you a bigger chance of success.
manufacturers like dont like problems that take a long time. And if you proof yourself to be an annoying customer, one that shows he wont give up and do everything that they can to give the manufacturer a bad name, they'll probably think its better to win that particular customer over then to fight him. They dont like bad press.
Maybe they'll fix it, maybe they dont, maybe even they'll give you a discount at fixing it. At least you didnt make it easy for them.
Thanks for the reply. I am definetly not going to just be pushed aside and give up. If the phone comes back un-repaired I am going to complain to T-mobile and keep complaining to them. I will also take your advice and send it to Samsung and complain to them. I know lots of other people who have iphones without cases who do not look after them, scratched, dropped and are still working fine. Then the opposite end there is my phone which has been in a leather flip case from new protecting the screen. I have never dropped it and it doesn't have a scratch on it. Really annoying!
Really there is only one reason a screen/windowzsheet of glass whatever will crack and that is due to force. Force of some sorts was applied to the screen and honestly, as much as you don't want to hear it, it was almost certainly because you leaned on in it. In the pocket and your next a desk, or a chair, and you wouldn't even know its happened 9/10 until you take the phone out to use it. Often the phone will still be "functional " except for the dark screen so you can still feel it vibrate with may's so it could be some hours later before you realise. Another possibility is it was a previous drop or bump that wasn't enough to do it there and then and has simply hit breaking point on this unfortunate day. :'( other causes are to much pressure when a replacement is fitted, as happens with car screens more often than you would think, all it takes is the smallest little bit of awkward pressure and sure enough. Extremely rare for this to happen on a phone as the screens are mounted and held in place in a fundamentally different way.
I've worked in phone shops and car dealerships to qualify my above statements and honestly for all the hassle you are going to face, from people like me mostly, that it simply doesn't break on its own and you being aware of the force is a mute point. The fact is the force was applied and the screen broke. You knowing it happened or even being responsible is not the point, the point is was it a manufacturing error that caused it. They gonna say no and its going to really piss you off and when all is said and done you'll wish you just got a new screen off eBay and fitted it yourself or found someone local who does it.
Just saying is all...
Hope you find a solution mate and I'm sorry if it seems cold but dem de facts....
Sent from my GT-P1000
Hello guys i am new so i have a quick question.I see there and there someone complaing for broken screen on samsung galaxy from itself is this some general case like some HTC or just 1 in 1 000 000?I buying samsung galaxy s or google nexus s (s lcd) depending on your answear?
Sory mate for posting in your thread but this is prety much connected with your problem.
Any news on your issue ?
@OP, Any update??
Update
T-Mobile repair centre emailed me last week stating that the repair was out of warranty as it is physical damage and they quoted £138 to fix. I refused the quote and asked for the phone to be returned to the shop. In the meantime I wrote a letter of complaint to T-Mobile. I picked up my phone a couple of days ago from the shop. Yesterday morning received a phone call from a really nice lady at T-Mobile complaints investigation team. I explained to her the whole situation and she immediately said without disputing it that they would replace the phone free of charge for a new one. Hopefully it is arriving tomorrow - RESULT!
sandeept said:
Update
T-Mobile repair centre emailed me last week stating that the repair was out of warranty as it is physical damage and they quoted £138 to fix. I refused the quote and asked for the phone to be returned to the shop. In the meantime I wrote a letter of complaint to T-Mobile. I picked up my phone a couple of days ago from the shop. Yesterday morning received a phone call from a really nice lady at T-Mobile complaints investigation team. I explained to her the whole situation and she immediately said without disputing it that they would replace the phone free of charge for a new one. Hopefully it is arriving tomorrow - RESULT!
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WOW !!! that truly is a result ... Great news man ! I Highly highly doubted you would get any help considering the extremity of the circumstances.... its like a 1/10000 chance of that happening lol.
Buts its great that you are getting a new phone and havent been left with a HUGE bill.
a little moaning and complaining can go a very loooooooong way
Help!!!.
I got up this morning and dropped my phone resulting in the glass smashing. The touch screen still works and the glass is held in place by a screen protector. There is someone advertising on ebay to fit new screens for £48.99. IS this a good price??.
Also........ the vibration on my phone sounds as though it is loose inside so I was thinking that maybe a refurb is worthwhile at the same time.
Does anyone know where in the UK I could get this done at a sensible price?.
Any help would be much appreciated.
Thanks in advance
Scotty.
Google is your friend :0
http://www.htcphonerepairs.co.uk/HTC-HD-2