Database Users

touchscreen does not "untouch"

Hi Folks,
I'm reading this forum since about 1,5 weeks, as I got my first smartphone then. Unfortunaly I sent it back today, as it got broken yesterday. It has the problem, that the touchscreen doesn't untouch. I made a picture:
I can get rid of this touched area by pressing on it with my fingernail and move it to the bottom.
I think it's from that lether case. Anybody else ever had a problem like that? Probably with another phone type?

Looks like condensation under the screen to me.

Reapply screen protector... That's it..

I thought about water also, but under the microscope we have seen that it wasn't water. I was able to remove it restless until I touched it next.
I removed the screenprotector, but that wasn't a solution.
Unfortonaly I had to send it back today, as I'll get a brandnew one within the first 14 Days after delivery

Wow that's new. Mebe condensation.
Maybe since the touch part is 2 layers, Glass and Plastic screen hovering on top of that, that it got too hot somehow and that the plastic part got stuck to the glass. mebe if you had let it cool or something it woulda unstuck.
Was the phone near any heat or in direct sunlight?\

This looks like a cracked digitizer, a touch sensitive layer above the screen itself. The screen underneath usually seems to be fine, but it doesn't have the touch capabilities anymore. It has a look of spilled liquid and you should be able to see dots of the touch grid, you can't see them normally. It happened to me on my Orbit2. I think whole screen has to be changed...

cassper1 said:
This looks like a cracked digitizer, a touch sensitive layer above the screen itself. The screen underneath usually seems to be fine, but it doesn't have the touch capabilities anymore. It has a look of spilled liquid and you should be able to see dots of the touch grid, you can't see them normally. It happened to me on my Orbit2. I think whole screen has to be changed...
Click to expand...
Click to collapse
I thought about something like that too. Has the digitizer a "spazial" filling, so that you have a "soft feeling" when you tab it with the penzil?
HTC Touch Freak said:
Wow that's new. Mebe condensation.
Maybe since the touch part is 2 layers, Glass and Plastic screen hovering on top of that, that it got too hot somehow and that the plastic part got stuck to the glass. mebe if you had let it cool or something it woulda unstuck.
Was the phone near any heat or in direct sunlight?\
Click to expand...
Click to collapse
I had the phone in my trouser pocket every day. No sunlight or heat. I tried cooling down...no chance. I had a Cassiopeia once and had a waterdamage to it. There I was able to get the water out of the touchpad by having it on my heating for a few days. But it looked not like this here.

HI
i have the same problem with my diamond2.. i have on screen brando ultra clear ,i have called assistance and i must ship to them
now what i do, i must try to remove screenprotector before carry the phone to assistance or no?
help me
excuse for my bad english

tornado75 said:
HI
i have the same problem with my diamond2.. i have on screen brando ultra clear ,i have called assistance and i must ship to them
now what i do, i must try to remove screenprotector before carry the phone to assistance or no?
Click to expand...
Click to collapse
I had the same screen protector...strange. I removed it before i sent it back. After removing I tried, but the error wasn't gone. I think better remove it before sending it back, but you should also try if this fixes the problem. Tell us if or if not

Sqoerk said:
I had the same screen protector...strange. I removed it before i sent it back. After removing I tried, but the error wasn't gone. I think better remove it before sending it back, but you should also try if this fixes the problem. Tell us if or if not
Click to expand...
Click to collapse
i have removed the screenprotector but is the same error, i have sended it to assistance center this afternoon...
i wouldn't pay for damage why the phone is never fall
i hope well

Just had the same problem with my Td2. Not impressed. The phone was fine one minute as listening to my music on it, popped it in my pocket went upstairs ang got this blob right in the centre of the screen.
Glad I took the insurance now as this is going to have to get sent back. Not overly impressed as only had the phone for 6 weeks and having a problem with the build.

Just a quick question for those that had this problem. Was the damaged screen visible under all types of light?
I ask this because taking into different rooms in my house and different types of light it seems to disappear, then reappears under other light sources. I will test in the daytime tomorrow but am now starting to wonder exactly how long it has been there...

db_darryl said:
Just a quick question for those that had this problem. Was the damaged screen visible under all types of light?
I ask this because taking into different rooms in my house and different types of light it seems to disappear, then reappears under other light sources. I will test in the daytime tomorrow but am now starting to wonder exactly how long it has been there...
Click to expand...
Click to collapse
My "blob" couldn't be seen when I looked straight from above. As on my pictrue I had to look from a angle to see it. Also it was hard to see under bright daylight. Hope that helps.
But I have a question also: You all used the leather bag shipped with the phone? I think the case isn't plain enought inside. I think there is a higher pressure one the display while wearing it in my trouser pocket. Anybody else who can tell more about that?

I've the same problem, at least I think it is the same. Touch still works fine, but it seems like there is some condensation underneath the screen.
I can confirm that it has nothing to do with the screenprotector.
If I put my finger on it, it moves to the sides. Sometimes it seems to be gone, but after a while I notice it again.
It's a very colourful stain. Can I claim warranty for this kind of 'errors'?

dlarge said:
It's a very colourful stain. Can I claim warranty for this kind of 'errors'?
Click to expand...
Click to collapse
As you are the 4th in this thread I think so

It's not under warranty of HTC, at least that's what they told me...
Did somebody else contacted HTC about this problem?

dlarge said:
It's not under warranty of HTC, at least that's what they told me...
Did somebody else contacted HTC about this problem?
Click to expand...
Click to collapse
too bad it seems like they classify it under 'cracked display' - and according to the user manual it is not covered by warranty.

Probably, but I think it's just an error of HTC. The way they treat their loyal customers is, in my opinion, verry disappointing. It was the same with the problems everyone had with the TytnII.

Today I got my phone back from my provider...the same broken one. In the letter they told my I sent it back too later
Now I'm dissapointed from o2 Germany, cause the customer support told me what to do and I did it.

guys i had the same problem (http://forum.xda-developers.com/showthread.php?t=519441) and i got a replacement. but i tell you.. this is caused because one time the phone got hit by pressure on the screen and the screen itself kinda felt into the phonecase. check out from the side.. you probably will see that the screen is lowered - then when you use fingers on the touchscreen this blob appears. in my case the screen didnt work anymore as soon the blob appeared... but was able to get it out with some tissue and rubbing.
also i saw some oil liquid under de screen - depending on the light outside.
so.. just take care.. this phone is very sensitive to any pressure on the screen and using it in a trouser pocket is already dangerous!

Need help urgent!!!

Hi all, I am really really hoping that someone here can help me. I dropped my HD2 today and the screen just shattered. I rang HTC but since the phone has not been launched here in Australia they can not help me. I need to get a new screen but have no idea where from. Can anyone please help me on where to get a replacement screen. I was shocked at how the screen shattered, But I guess thats what happens with glass..lol..Thank in advance for any help

This is the drawback with glass screens, you get much better resistance to scratches but it becomes much more liable to shattering or cracking when dropped. A work colleague has had this happen to two separate iPhones.
As for your issue I can't really help, I doubt anyone else can either - given how new the phone is it's unlikely there is any means of getting the screen replaced outside of HTC doing the job even if you lived in a country where it's been released. However, I will suggest the first thing you do when and if you get it replaced is buy some sort of cover, this will reduce the chances of a screen shatter on being dropped dramatically. Here is the one I have purchased, it should be arriving today.
http://www.mobilefun.co.uk/flexishield-skin-for-the-htc-hd2-black-p22681.htm

Thanks mate, I have a cover and screen protector on it's way which I ordered on the weekend..bummer it's too late eh..lol..if all else fails I will buy another one and claim it on insurance if I can and either keep the old one for a spare or try and sell it for parts..it still works perfect just has a shattered screen .but thanks for your input mate, I appreciate it

I noticed that they still work too, both my colleague's iPhones (he dropped and broke both in work in the space of a few months) still had fully functioning touchscreens despite the glass being completely shattered.

Yeah it's funny how they still work fine. My old Samsung HD bounced about 3 times and went for a skid..lol..Just found out that I can claim it on my House insurance which will get me a new one..This time I will have a cover ready for it

[Q] Smashed screen!.

Help!!!.
I got up this morning and dropped my phone resulting in the glass smashing. The touch screen still works and the glass is held in place by a screen protector. There is someone advertising on ebay to fit new screens for £48.99. IS this a good price??.
Also........ the vibration on my phone sounds as though it is loose inside so I was thinking that maybe a refurb is worthwhile at the same time.
Does anyone know where in the UK I could get this done at a sensible price?.
Any help would be much appreciated.
Thanks in advance
Scotty.

Google is your friend :0
http://www.htcphonerepairs.co.uk/HTC-HD-2

[Q] Strange marks on the brand new screen

Hello mates!
I just got a brand new SGS5 and I noticed strange marks on the display. The display is absolutelly unmarked, no scratches or anything like that. When I polish the display, no marks are able to see, but when I use my fingers and the fingerprints are on them, they go visible. I tried to use some alcohol or things like that to get rid of them, but nothing helped.
Here some photos of it (attached) - firstly the polished display, then the strange marks after usage.
Anyone has any experience about similar problem? Any ideas how to get rid of them? Warranty please as a last option, I'm leaving to holiday in next weeks and I would like to take my S5 with me.
Thank you for any response, the solver gets a candy!

Ex1tus said:
Hello mates!
I just got a brand new SGS5 and I noticed strange marks on the display. The display is absolutelly unmarked, no scratches or anything like that. When I polish the display, no marks are able to see, but when I use my fingers and the fingerprints are on them, they go visible. I tried to use some alcohol or things like that to get rid of them, but nothing helped.
Here some photos of it (attached) - firstly the polished display, then the strange marks after usage.
Anyone has any experience about similar problem? Any ideas how to get rid of them? Warranty please as a last option, I'm leaving to holiday in next weeks and I would like to take my S5 with me.
Thank you for any response, the solver gets a candy!
Click to expand...
Click to collapse
Well, even though I am not in it for the candy , I am still trying to help you out here. It seems that it is some adhesive residue of some sorts, I would advise you use rubbing alcohol (though be careful with it and use it only within the confines of the screen!) on those spots.

johan81 said:
Well, even though I am not in it for the candy , I am still trying to help you out here. It seems that it is some adhesive residue of some sorts, I would advise you use rubbing alcohol (though be careful with it and use it only within the confines of the screen!) on those spots.
Click to expand...
Click to collapse
As I wrote higher, alcohol didn't help. No candy for you, even if you wanted it! But thank you anyway. I'm looking for someone who had this problem and managed it to get rid of those marks.

Ex1tus said:
As I wrote higher, alcohol didn't help. No candy for you, even if you wanted it! But thank you anyway. I'm looking for someone who had this problem and managed it to get rid of those marks.
Click to expand...
Click to collapse
Ahhhh, sorry, didn't read it properly it seems, my bad, am a bit tired, but if I knew that I shouldn't have responded I guess
Really weird problem, though it also has an interesting possible use, if we know what caused this, it could be implemented to prevent fingerprints from happening at all as those spots seem to be fingerprint resistant.

johan81 said:
Ahhhh, sorry, didn't read it properly it seems, my bad, am a bit tired, but if I knew that I shouldn't have responded I guess
Really weird problem, though it also has an interesting possible use, if we know what caused this, it could be implemented to prevent fingerprints from happening at all as those spots seem to be fingerprint resistant.
Click to expand...
Click to collapse
Haha, so I'm going to keep this phone and sell it for research. :victory: But for now I woul'd be ok with phone without this special layer...

Have the same spots, but at the top of the screen near the speaker. But it looks for like the spots are the places without resistance layer. How do you think can warranty help in this case ?

Solved
Hello!
Yes - whole problem solved by warranty. No problem with it. They replaced the whole display and there are no problems anymore. :victory:
Unfortunatelly I didn't find anything that could help without replacing the display. But - as I said - there was absolutly no problem about warranty and changing it.
Hope this thread helps
Mirek

..

Finally!
Finally someone with the same problem! I've searched for ages for somebody with the same problems that i have with my sgs5 screen. I've actually gotten my phone replaced 2 times for the same reason but after between one and four days the same kind of blotches or scratches return, as described above. The last time I handed in my phone Samsung (pretty reasonable though annoying) decided that it had to be caused by my own usage, hence no help from them.
The problem is that I have been extra bloody careful with the phone since I've had the same problems several times, but now Samsung won't help me because it's such an unusual problem, and I have no idea of whats causing it. Does anybody have a clue on whats causing these things to appear on the screen? Would it be possible to reapply a new layer of oloeophobic coating?

Huh, that's wild. That seems like something that would happen if someone were to repair the front-glass improperly. Lack of Loca glue between the glass and display.

stevey500 said:
Huh, that's wild. That seems like something that would happen if someone were to repair the front-glass improperly. Lack of Loca glue between the glass and display.
Click to expand...
Click to collapse
You think? I got a brand new phone the first two times (!) since it was during the 5 days DOA time. So in that case it's from production not repair. The screen has later been replaced but the problem appears AGAIN... Samsung won't even answer me anymore since they claim it's my own doing. Really annoying...

same thing
Hi guys. I have the same thing. Brand new phone. Was using for 4 days. When I clean the spot there are no sratches but once i touch with fingers i see strange pattern. Tried cleaning with non alchohol screen cleaner but no luck. Was extremely careful not keeping with metals in my pocket. I think it would be nightmare to send it to warranty to prove that smth is wrong.. Starting to hate Samsung. Waiting for glass screen protector so i think once i put it the problem dissapear. Still wery annoyed..

dorvidas said:
Hi guys. I have the same thing. Brand new phone. Was using for 4 days. When I clean the spot there are no sratches but once i touch with fingers i see strange pattern. Tried cleaning with non alchohol screen cleaner but no luck. Was extremely careful not keeping with metals in my pocket. I think it would be nightmare to send it to warranty to prove that smth is wrong.. Starting to hate Samsung. Waiting for glass screen protector so i think once i put it the problem dissapear. Still wery annoyed..
Click to expand...
Click to collapse
You might ask for a replacement which i think they'll give you and then directly put a screen protector on. Annoying I know but as I've said before it's gonna happen again with ur newly replaced screen (or else i'm very bloody unlucky...). I wonder if it would be possible to just remove all the oleophobic coating of the screen in some way. I'm pretty sure that's the cause of the problem.

I am having the same issue with my phone. I don't want to replace the screen, because I don't like doing that.
Did anyone managed to get them away?

Same thing here. I am not even sure if the issue is caused by the oleophobic coating on the top.
Looks like a mass problem and replacing the screen or the phone will not help.
Anybody tried screen protector to fix the issue?

Screen replacement

Hello guys, i have a problem with my htc u ultra, i got an yellow stain on my display near the buttons and its a big one.
And as i am a lucky person, thr warranty dosent cover it as htc is known for.
So my question is, do you know a good/original screen replacement?(good price too, to be worth the repair)
https://m.imgur.com/a/81VVyxF

Nothing? Nobody changed the screen? ?

Garkan said:
Nothing? Nobody changed the screen?
Click to expand...
Click to collapse
Seems like none. It is quite uncommon phone so aftermarket parts will be really hard to get. (Plus the service will be a pain because back cover is glued and will surely crack while opening!)

Nea, it wont crack, with a heat gun you can open it.
The problem is what screen is a good replacement