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One weird problems I've been experiencing with my new Hermes:
After some use, typically half an hour or a little less, it the screen stops responding to my stylus. Resets do not help, but keeping it completely turned off for a while seems to help - it's almost as if its overheating (silly, I know, but that what's the only thing I can come up with). The buttons, all of them, work well though.
Another weird problem I also experience, that I presume is linked to this, is that it seems to start registering stylus taps - typically in the upper right corner, constantly. This leads to all programs I have running getting closed, and I have to to the same thing again - leave it of for a few minutes before it starts acting normal again.
I use The Black 2.0 WM6 ROM, but no one else using this ROM has reported this issue as far as I know. I've tried keeping it "clean", i.e. not installing any software on it, but that does not seem to make a difference. I was originally using a screen protector, but removed it to see if that made any difference, but it didn't.
The Hermes is brand new - got it a few days ago, does anyone have any idea if it's a hardware problem, or is this a known problem? I've searched these forums, but not found anyone else sharing my problem.
olesk said:
The Hermes is brand new - got it a few days ago, does anyone have any idea if it's a hardware problem, or is this a known problem? I've searched these forums, but not found anyone else sharing my problem.
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Click to collapse
This is a rare, but known hardware problem. I have heard from six or seven people so far who experienced it, me included.
None of the tricks to solve the far more widespread "screen alignment problem" work. Only solution is to exchange the device.
Cheers
Daniel
Thanks for your feedback Daniel - I've just contacted the seller to see if I can arrange a replacement. Though it's never the most welcome news that one has to replace one's device, I'm glad at least I know what caused the problem.
Again - thanks for your feedback!
Same Problem
I have the same problem. Since I got this brand new on eBay, I can't simply take it in for an exchange? Is there a fix for this? This is flat our annoying, and I'm about to swear off buying a PocketPC/Phone for good.
Can someone please help?
Hi Olesk,
I have the same problem and I'm on Dutty v2 ROM.
I never experience this problem before. This prob started after I start upgrading my ROM from WM5 to LVSW then to DUTTY.
My machine is Dopod838Pro.
regards,
morisa
I had spot problems with TD2 touch screen from the beginning.
Now after a whole day of soft resets the screen is completly unresponsive.
Phone was 2 months old and I see, if not all, most of us had this problem.
I would know if/how many are so lucky they have a TD2 with still working touch screen.
If that's a common fault, people should know that phone is DoA and avoid buying it. At least not before an official statement from HTC where they admit the faults and declare the problem has been solved.
Could you be more specific with the issues? I've just bought a Topaz and would like to be able to access (though hopefully not contribute...!) to a list of testimonials to this failure.
A single place where we can notify HTC / service providers of the issue and how widespread it is would be extremely useful, especially considering the weight this community has with the company (Something tells me HTC are very interested in what people here say and do... It's the main reason why I went with an HTC / WinMob mobile phone).
Constructive comments only, though. "OMG AY HEYT HTC LULZ!!11 NOOBZ!1"-style flames achieve nothing.
using my topaz for about 3 months now....
no problems at all.
mannixita said:
I had spot problems with TD2 touch screen from the beginning.
Now after a whole day of soft resets the screen is completly unresponsive.
Phone was 2 months old and I see, if not all, most of us had this problem.
I would know if/how many are so lucky they have a TD2 with still working touch screen.
If that's a common fault, people should know that phone is DoA and avoid buying it. At least not before an official statement from HTC where they admit the faults and declare the problem has been solved.
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Click to collapse
could be the ROM youre using man, some of them have better screen responses better than others, have you tried recalibrating the screen, im using the 6.5 energy rom and i havent had any problems at all, usually the 6.1roms have better screen responses because they are the more stable builds, try flashing a different rom and see if that helps
mannixita said:
I had spot problems with TD2 touch screen from the beginning.
Now after a whole day of soft resets the screen is completly unresponsive.
Phone was 2 months old and I see, if not all, most of us had this problem.
I would know if/how many are so lucky they have a TD2 with still working touch screen.
If that's a common fault, people should know that phone is DoA and avoid buying it. At least not before an official statement from HTC where they admit the faults and declare the problem has been solved.
Click to expand...
Click to collapse
I had never any problems with my TD2 touch screen..
"...how many are so lucky they have a TD2 with still working touch screen" is very speculative approach..
Not a problem of ROM, I'm using out-of-the-box official 6.1.
First messages on forums I've seen the day I bought it where about failing touch screens... maybe it was a little bunch of phones at the beginning.
I hope so, I have to admit the radio really sucks, stilll better than my previous Artemis, but the phone was great.
Have you tried an updated radio rom?
mannixita said:
Not a problem of ROM, I'm using out-of-the-box official 6.1.
First messages on forums I've seen the day I bought it where about failing touch screens... maybe it was a little bunch of phones at the beginning.
I hope so, I have to admit the radio really sucks, stilll better than my previous Artemis, but the phone was great.
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I agree with the the post below you may need to update your radio rom because I have noticed that when the radio jumps in and out of reception constantly that it effects the screen response time but I have never had problems with my touch screen with the exeption of on 6.5 rom, but go over to the topaz rom upgrading section and try and flash the most recent radio. And see if that helps a little
I've installed the updated radio ROM (3.49?) and official HTC updates only.
I blamed S2U2 because most of the time the touch screen stopped working after the slide unlock.
I had this problem occasionally from the very beginning, and was getting worst by time, but yesterday the touch screen was dead completly.
I really hope the service will fix it soon, got a Nokia today and it works much better as phone... but completly sucks for everything else
Reason4444 said:
"...how many are so lucky they have a TD2 with still working touch screen" is very speculative approach..
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Click to collapse
Ironic, till now it seems I'm the only one with a failed touch screen...
where do you get your information?
if its so widespread, it wouldve been on engadget or some other news portal
your poll is biased as well, you dont have this option: My phone is perfectly fine
seems as if just cuz your phone broke, you want to put down the diamond2
but ok , let's hear from the users, maybe you are right, and maybe we could benefit from this.
my td2 is perfectly fine..
another reason of why this happens is tf3d2 is stuck
at that point, you MIGHT only be able to open the taskmanager on the corner. nothing else responds cept MAYBE that and the power button
mine works fine
1xinfusion said:
where do you get your information?
if its so widespread, it wouldve been on engadget or some other news portal
your poll is biased as well, you dont have this option: My phone is perfectly fine
seems as if just cuz your phone broke, you want to put down the diamond2
but ok , let's hear from the users, maybe you are right, and maybe we could benefit from this.
my td2 is perfectly fine..
another reason of why this happens is tf3d2 is stuck
at that point, you MIGHT only be able to open the taskmanager on the corner. nothing else responds cept MAYBE that and the power button
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Click to collapse
Sorry for the late reply I had some health problems, my back screaming.
1) it was widespread when I bought the telephone. first place I checked was this forum whre I found a user blaming the touch screen fault. Can't find it again now, something like that:
http://forum.xda-developers.com/showthread.php?t=519441
At that time there were really few posts on the net about TD2, very few received their phone. Some had issues with it, most of them with the screen.
Until now still few votes, hope people with working phones will add their votes, 20% of spot problems/fauly phones it's pretty high.
About Pool choices, the first one is similar to "My phone is perfectly fine" (the most voted): "Fine, no problems at all till now"
You mean the choice is not clear because of the "till now": I'm sorry, my english sucks
I don't use TF3D2, I use SPB Mobile Shell.
Anyway I'm not biased and I won't to put down TD2.
I had for many years an HTC P3300 with great satisfaction and I like TD2, just want that HTC, if they actually don't, does it better.
IMHO: I've seen to many HW faults reports from ppl and too early. Was not the same with Artemis or Blacktone, not the same rate. That's the reason for the pool call.
Maybe it's the same as this: touchscreen does not "untouch"
I too have the same problem as in the link.
I've been using the phone for 3 months now. No problems with the screen whatsoever.
Same problem for me.
Got it for 2 months - original ROM, original protective screen. One day touchscreen stop responding, removed protective shield, worked for some minutes... After that some strange spots appeared on the screen. Thought, that i damaged the screen by pushing/pressing too hard, but the black/grey spots appeared random.
Gave away to service, now wait and see what the problem. I think something i the touch-sensitive layer.
I am having the same problem after 3 month of light usage.
Touch screen no longer sensing any form of touch...
My battery went flat on that day...
I was home 2-3hr later to charge...
Before full charge, I need to sms and found out that it is not sensing any touch....
Soft reset and hard reset no USE at all...
you're not the only one.. :
http://forum.xda-developers.com/showthread.php?p=4264742#post4264742
I have the 2nd Digitizer on my TD2.. and it starts to get those "untouch" problems again
Been using the TD2 since it hit the shelves here in Denmark (about 4 months ago), and I just love it!
Screen is very responsive, image is crisp and clear and overall the only thing I could complain about is the glossy backcover...
Long story short, the best phone I have ever owned
http://www.youtube.com/watch?v=N8MmIErLhag
and my 2 videos showing the same problem.
http://www.youtube.com/watch?v=MVgFCV3boX4
http://www.youtube.com/watch?v=cFZhWS5jEik
Weird! Mine doesn't have this issue, I've tried the Notes line drawing test.
Neither do I..
Go get a replacement, it might be a faulty device. Not sure what's the point here. It is not a problem with the device, it's a problem with YOUR device.
To be fair mine did do it every once in a while, thought it was perhaps sumthing I had on my finger (oil/grease/water/sweat whatnot) however, desensitised the screen and popped a screen protector on it and it's 100% reliable now..
The first video is not mine so it is NOT my device problem and i tested on another hd2 and it made the same thing. That's why i came up with the touchscreen tweak you find on the tips and tweaks sticky but even that do not solve it 100%.
It has been confirmed has software problem like the pink camera here.
http://wmpoweruser.com/?p=10735
and original post
http://translate.google.pt/translat...htc.ru/2009/11/u-htc-hd2-eshhe-odna-problema/
the_ape said:
To be fair mine did do it every once in a while, thought it was perhaps sumthing I had on my finger (oil/grease/water/sweat whatnot) however, desensitised the screen and popped a screen protector on it and it's 100% reliable now..
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Click to collapse
that was my exact thought but with a screen protector i could make it do that so i quitted on it at the end.
Good to know i'm not alone here.
Same problem with mine, have applied the touchscreen tweak and aligned the screen which does make it a little better. Maybe the 1.48 rom will fix it and the camera when its officially released.
dude that is exactly what i got. its hard to write one word without the need to correct it. the keyboard is such a horror. it was easier to write on my diamond. im still thinking about to get money back, ask for a replacement or wait for an update.
Unfortunately rom 1.48 does not solve touchscreen problem nor camera pink issue.
So it's a hardware problem ?
adolfotregosa said:
Unfortunately rom 1.48 does not solve touchscreen problem nor camera pink issue.
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Click to collapse
Why don't you take your phone back and go get an iPhone instead? Complaining about it here isn't going to help any and it's not, as far as I can tell, a general issue as plenty of people do not see this effect (myself included).
just tried 2 of the tests on mine and i do not get any of the problems.
I just got an HD2 a couple of days ago on O2 in the UK. I have the stock 1.43 ROM at the moment and have this keyboard jitter really bad too . Should I ring O2 and get a replacement, or is a new ROM likely to fix it?
Cheers.
Hello all,
So i found one guy who sells HTC hd2, but it has a strange issue, with android installed in it, it sometimes freezes, while ending the call, or playing angry birds after a while. When he installed the WM back, sometimes it restarts, after a while too, so what could the problem in the worst case for example ? He says the radio version is official. He suggested that it could be the overheating cpu, but i don't think so, so what do you think guys? The phone has never been took apart, got wet or something.
He said that he done hard reset too, but it doesn't work.
My first thought would also be an overheating CPU, but you'd be able to physically feel that if it was happening so that's probably not the case. Bad blocks in the NAND?
Could still be BGA failure on CPU as it does not always need to get stupidly hot for BGA to fail. Would expect nand to give issues over wide range of function.
either issue is same result in terms of mainboard no good ...
Thanks for fast response guys, so as i understand, there is no possible fix without disassembling it, and it may need new motherboard, yes?
What's the version of the radio?
Erratic touch:
http://youtu.be/XXWzgwW9ofc
Sticky Touch:
https://docs.google.com/file/d/0BzGdGHHs0zdxUVM1Y3djTTZfMUE/edit?usp=sharing
its worst in region of N and B..
And of course some touches not registering......
Other seems to work quite OK.
Is there a chance for software fix? Or should I RMA it ? :crying:
ts10, ts20.. does not help....
Did you try the latest Factory Image ? I´m having issues too, I didn´t touch the touchscreen firmware since it´s not my duty to fix a problem caused by Asus..
I´m waiting for another Google Patch, still have enough time to send my unit in for repair.
Just out of curiosity, which charge is your unit from ?
Gorgtech said:
Did you try the latest Factory Image ? I´m having issues too, I didn´t touch the touchscreen firmware since it´s not my duty to fix a problem caused by Asus..
I´m waiting for another Google Patch, still have enough time to send my unit in for repair.
Just out of curiosity, which charge is your unit from ?
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Click to collapse
7/2013 (europe)
This is my second unit.. first one has beside touch problems a death pixel to..
Im on latest stock xxxR dried different kernels and tsxx.bin files ... tried even latest CM buld...
Touch issues are sometimes better sometimes worse...
You'd just have to wait for google to fix it. I am so glad I am not experiencing any issues (yet)