I had spot problems with TD2 touch screen from the beginning.
Now after a whole day of soft resets the screen is completly unresponsive.
Phone was 2 months old and I see, if not all, most of us had this problem.
I would know if/how many are so lucky they have a TD2 with still working touch screen.
If that's a common fault, people should know that phone is DoA and avoid buying it. At least not before an official statement from HTC where they admit the faults and declare the problem has been solved.
Could you be more specific with the issues? I've just bought a Topaz and would like to be able to access (though hopefully not contribute...!) to a list of testimonials to this failure.
A single place where we can notify HTC / service providers of the issue and how widespread it is would be extremely useful, especially considering the weight this community has with the company (Something tells me HTC are very interested in what people here say and do... It's the main reason why I went with an HTC / WinMob mobile phone).
Constructive comments only, though. "OMG AY HEYT HTC LULZ!!11 NOOBZ!1"-style flames achieve nothing.
using my topaz for about 3 months now....
no problems at all.
mannixita said:
I had spot problems with TD2 touch screen from the beginning.
Now after a whole day of soft resets the screen is completly unresponsive.
Phone was 2 months old and I see, if not all, most of us had this problem.
I would know if/how many are so lucky they have a TD2 with still working touch screen.
If that's a common fault, people should know that phone is DoA and avoid buying it. At least not before an official statement from HTC where they admit the faults and declare the problem has been solved.
Click to expand...
Click to collapse
could be the ROM youre using man, some of them have better screen responses better than others, have you tried recalibrating the screen, im using the 6.5 energy rom and i havent had any problems at all, usually the 6.1roms have better screen responses because they are the more stable builds, try flashing a different rom and see if that helps
mannixita said:
I had spot problems with TD2 touch screen from the beginning.
Now after a whole day of soft resets the screen is completly unresponsive.
Phone was 2 months old and I see, if not all, most of us had this problem.
I would know if/how many are so lucky they have a TD2 with still working touch screen.
If that's a common fault, people should know that phone is DoA and avoid buying it. At least not before an official statement from HTC where they admit the faults and declare the problem has been solved.
Click to expand...
Click to collapse
I had never any problems with my TD2 touch screen..
"...how many are so lucky they have a TD2 with still working touch screen" is very speculative approach..
Not a problem of ROM, I'm using out-of-the-box official 6.1.
First messages on forums I've seen the day I bought it where about failing touch screens... maybe it was a little bunch of phones at the beginning.
I hope so, I have to admit the radio really sucks, stilll better than my previous Artemis, but the phone was great.
Have you tried an updated radio rom?
mannixita said:
Not a problem of ROM, I'm using out-of-the-box official 6.1.
First messages on forums I've seen the day I bought it where about failing touch screens... maybe it was a little bunch of phones at the beginning.
I hope so, I have to admit the radio really sucks, stilll better than my previous Artemis, but the phone was great.
Click to expand...
Click to collapse
I agree with the the post below you may need to update your radio rom because I have noticed that when the radio jumps in and out of reception constantly that it effects the screen response time but I have never had problems with my touch screen with the exeption of on 6.5 rom, but go over to the topaz rom upgrading section and try and flash the most recent radio. And see if that helps a little
I've installed the updated radio ROM (3.49?) and official HTC updates only.
I blamed S2U2 because most of the time the touch screen stopped working after the slide unlock.
I had this problem occasionally from the very beginning, and was getting worst by time, but yesterday the touch screen was dead completly.
I really hope the service will fix it soon, got a Nokia today and it works much better as phone... but completly sucks for everything else
Reason4444 said:
"...how many are so lucky they have a TD2 with still working touch screen" is very speculative approach..
Click to expand...
Click to collapse
Ironic, till now it seems I'm the only one with a failed touch screen...
where do you get your information?
if its so widespread, it wouldve been on engadget or some other news portal
your poll is biased as well, you dont have this option: My phone is perfectly fine
seems as if just cuz your phone broke, you want to put down the diamond2
but ok , let's hear from the users, maybe you are right, and maybe we could benefit from this.
my td2 is perfectly fine..
another reason of why this happens is tf3d2 is stuck
at that point, you MIGHT only be able to open the taskmanager on the corner. nothing else responds cept MAYBE that and the power button
mine works fine
1xinfusion said:
where do you get your information?
if its so widespread, it wouldve been on engadget or some other news portal
your poll is biased as well, you dont have this option: My phone is perfectly fine
seems as if just cuz your phone broke, you want to put down the diamond2
but ok , let's hear from the users, maybe you are right, and maybe we could benefit from this.
my td2 is perfectly fine..
another reason of why this happens is tf3d2 is stuck
at that point, you MIGHT only be able to open the taskmanager on the corner. nothing else responds cept MAYBE that and the power button
Click to expand...
Click to collapse
Sorry for the late reply I had some health problems, my back screaming.
1) it was widespread when I bought the telephone. first place I checked was this forum whre I found a user blaming the touch screen fault. Can't find it again now, something like that:
http://forum.xda-developers.com/showthread.php?t=519441
At that time there were really few posts on the net about TD2, very few received their phone. Some had issues with it, most of them with the screen.
Until now still few votes, hope people with working phones will add their votes, 20% of spot problems/fauly phones it's pretty high.
About Pool choices, the first one is similar to "My phone is perfectly fine" (the most voted): "Fine, no problems at all till now"
You mean the choice is not clear because of the "till now": I'm sorry, my english sucks
I don't use TF3D2, I use SPB Mobile Shell.
Anyway I'm not biased and I won't to put down TD2.
I had for many years an HTC P3300 with great satisfaction and I like TD2, just want that HTC, if they actually don't, does it better.
IMHO: I've seen to many HW faults reports from ppl and too early. Was not the same with Artemis or Blacktone, not the same rate. That's the reason for the pool call.
Maybe it's the same as this: touchscreen does not "untouch"
I too have the same problem as in the link.
I've been using the phone for 3 months now. No problems with the screen whatsoever.
Same problem for me.
Got it for 2 months - original ROM, original protective screen. One day touchscreen stop responding, removed protective shield, worked for some minutes... After that some strange spots appeared on the screen. Thought, that i damaged the screen by pushing/pressing too hard, but the black/grey spots appeared random.
Gave away to service, now wait and see what the problem. I think something i the touch-sensitive layer.
I am having the same problem after 3 month of light usage.
Touch screen no longer sensing any form of touch...
My battery went flat on that day...
I was home 2-3hr later to charge...
Before full charge, I need to sms and found out that it is not sensing any touch....
Soft reset and hard reset no USE at all...
you're not the only one.. :
http://forum.xda-developers.com/showthread.php?p=4264742#post4264742
I have the 2nd Digitizer on my TD2.. and it starts to get those "untouch" problems again
Been using the TD2 since it hit the shelves here in Denmark (about 4 months ago), and I just love it!
Screen is very responsive, image is crisp and clear and overall the only thing I could complain about is the glossy backcover...
Long story short, the best phone I have ever owned
Related
Hey all First post, w00t.
New to the PDA type phone thing and learning what i can from here. Dont quite understand WM5 yet but i'll get it eventually.
nice fourm you all have here
A few post have hit the nail on the head with issues with the phone.
No hinge LED's when the phone rings is my main hate at the mo i think.
Also anyone know how to get media player to play videos in full screen? all it does is puts a black border round the video rather than streching it. This would be cool
Whats the differance between the o2 (or different) and corporate install type?
Also TomTom M5.2 is coming up all green lines, had a quick search and cant find a fix. Anyone?
Thought i'd drop on and say i've had a problem with my screen (gotta love us being beta testers ehh?) Only got the phone at chrimbo and woke up the other morning to find that the screen wouldnt tap. It seems that the screen is now tapping itself randomly, closing applications and not letting me use the touch screen at all. You cant reallign the screen.
Seems a few people have had this problem and it seems un-fixable, soft, hard resets and reinstalling the ROM doesnt work. pulling the battery out and leaving it for a short while seems to cure the problem for a short while.
If you're having this problem, call the retailer and have it replaced. Defo seems to be a hardware issue, maybe a bad batch?
I'm waiting on them getting a new one in store for me.
HTH
JAmes
The screen issue does seem similar to the problem I was having.
Was on and off, but totally stopped responding early Sunday morning. Didn't start working again after numerous resets. Took it to the O2 shop today and it decided to start working again...
But they believed me, gave me a replacement and I've had zero problems with this one.
Seems like there may be some faulty ones about. Get it changed and hope they don't give you another faulty one
I have had a problem with my touchcreen for 2 weeks now. The touchscreen all of a sudden stopped working, i tried all the suggestions on the wiki to re-align the screen. It didn't work. I then replaced the touch screen and it still did not work. My hermes isn't in warranty so i had no choice but to get it fixed myself. I then rang HTC and they told me it was a software fault and they have no solutions as of yet but are looking into it.
I have seen, looking through the forums that many of you have the same problem as me... do any of you think HTC will be true to there word and find a solution, or will we all have to live with smartphones now?
Joe
franjoe1985 said:
I have had a problem with my touchcreen for 2 weeks now. The touchscreen all of a sudden stopped working, i tried all the suggestions on the wiki to re-align the screen. It didn't work. I then replaced the touch screen and it still did not work. My hermes isn't in warranty so i had no choice but to get it fixed myself. I then rang HTC and they told me it was a software fault and they have no solutions as of yet but are looking into it.
I have seen, looking through the forums that many of you have the same problem as me... do any of you think HTC will be true to there word and find a solution, or will we all have to live with smartphones now?
Joe
Click to expand...
Click to collapse
Quite frankly I don't believe HTC's answer. Yes some of these cases maybe software related in which case a hard reset should fix it. If it doesn't then the device is faulty and should be replaced under warranty if possible.
However most cases in my experience are neither hardware nor software!!!!! They are related to the pressure put on the screen/digitizer by the case/bezel and are often intermittent, apparent when device is warm or in a few cases permanent alignment or no screen response is shown. Many report random or even predictable responses such as start menu opening and applications closing despite no user taps on the screen.
I have made several posts telling users not to spend money buying new screens as in the majority of cases there is no fault with the screen or indeed with the software but rather a proportion of cases put pressure on the touch sensitive screen.
I would further point out that a software issue would be apparent for all those with that model - this is not the case.
Mike
I had this problem last week and I solved it realigned the screen. Now, everything is fine. Fortunately.
I think you can soft-reset the HERMES to check if it will work properly, or hard reset.
Did you unlock your screen?
Hello
In some cases, the problem is in a broken conexion under the main processor of the PDA (no phone processor). In other cases, you can see if have a dent in a surface of font case, around of the display. It causes a false measurement in the touch screen system.
Please, you excuse my bad quality for English.
A greeting from Spain
Tianjun said:
I think you can soft-reset the HERMES to check if it will work properly, or hard reset.
Click to expand...
Click to collapse
If it dosen't work, maybe you can try flashing with other ROMs.
Hi, i haved this probrem, i solved it pushing arround the screen, it seen thad in my case it was a probren related with internal contac of the sceen.
(sorry for the bad english...)
http://www.youtube.com/watch?v=N8MmIErLhag
and my 2 videos showing the same problem.
http://www.youtube.com/watch?v=MVgFCV3boX4
http://www.youtube.com/watch?v=cFZhWS5jEik
Weird! Mine doesn't have this issue, I've tried the Notes line drawing test.
Neither do I..
Go get a replacement, it might be a faulty device. Not sure what's the point here. It is not a problem with the device, it's a problem with YOUR device.
To be fair mine did do it every once in a while, thought it was perhaps sumthing I had on my finger (oil/grease/water/sweat whatnot) however, desensitised the screen and popped a screen protector on it and it's 100% reliable now..
The first video is not mine so it is NOT my device problem and i tested on another hd2 and it made the same thing. That's why i came up with the touchscreen tweak you find on the tips and tweaks sticky but even that do not solve it 100%.
It has been confirmed has software problem like the pink camera here.
http://wmpoweruser.com/?p=10735
and original post
http://translate.google.pt/translat...htc.ru/2009/11/u-htc-hd2-eshhe-odna-problema/
the_ape said:
To be fair mine did do it every once in a while, thought it was perhaps sumthing I had on my finger (oil/grease/water/sweat whatnot) however, desensitised the screen and popped a screen protector on it and it's 100% reliable now..
Click to expand...
Click to collapse
that was my exact thought but with a screen protector i could make it do that so i quitted on it at the end.
Good to know i'm not alone here.
Same problem with mine, have applied the touchscreen tweak and aligned the screen which does make it a little better. Maybe the 1.48 rom will fix it and the camera when its officially released.
dude that is exactly what i got. its hard to write one word without the need to correct it. the keyboard is such a horror. it was easier to write on my diamond. im still thinking about to get money back, ask for a replacement or wait for an update.
Unfortunately rom 1.48 does not solve touchscreen problem nor camera pink issue.
So it's a hardware problem ?
adolfotregosa said:
Unfortunately rom 1.48 does not solve touchscreen problem nor camera pink issue.
Click to expand...
Click to collapse
Why don't you take your phone back and go get an iPhone instead? Complaining about it here isn't going to help any and it's not, as far as I can tell, a general issue as plenty of people do not see this effect (myself included).
just tried 2 of the tests on mine and i do not get any of the problems.
I just got an HD2 a couple of days ago on O2 in the UK. I have the stock 1.43 ROM at the moment and have this keyboard jitter really bad too . Should I ring O2 and get a replacement, or is a new ROM likely to fix it?
Cheers.
I remember reading a thread about this back when the HD2 was released, but I haven't really thought about it until now.
Since I bought it on the release date, I've been having problems typing on my HD2. The keyboard seems over sensitive and not accurate. When I press one letter, I genereally get the one next to it. When I try and delete the accidental character, I end up typing a heap of L's, M's and P's!
If I do the screen re-alignment it seems to be better for a while, but then after a reboot (which you need to do every couple of days with WinMo!) it goes bad again.
I hate texting now and entering passwords is impossible! I've got to the point where sometimes I want to throw the damn thing away.
I've had 2 iPhones, and HTC Touch Diamond and Touch HD previously so I know its not me. If I try my father-in-laws HD2, I can work it no problem.
I contacted HTC who told me to try a Hard Reset - but as I flash ROMS frequently I know this isn't going to make a difference. They said to contact them if the Hard Reset doesnt work and send the phone in for repair.
Obviously I'll need to reflash a stock ROM first!
Has anyone sent their phone back and what happened? Did it get fixed, and how long does it take?
p3eps said:
I remember reading a thread about this back when the HD2 was released, but I haven't really thought about it until now.
Since I bought it on the release date, I've been having problems typing on my HD2. The keyboard seems over sensitive and not accurate. When I press one letter, I genereally get the one next to it. When I try and delete the accidental character, I end up typing a heap of L's, M's and P's!
If I do the screen re-alignment it seems to be better for a while, but then after a reboot (which you need to do every couple of days with WinMo!) it goes bad again.
I hate texting now and entering passwords is impossible! I've got to the point where sometimes I want to throw the damn thing away.
I've had 2 iPhones, and HTC Touch Diamond and Touch HD previously so I know its not me. If I try my father-in-laws HD2, I can work it no problem.
I contacted HTC who told me to try a Hard Reset - but as I flash ROMS frequently I know this isn't going to make a difference. They said to contact them if the Hard Reset doesnt work and send the phone in for repair.
Obviously I'll need to reflash a stock ROM first!
Has anyone sent their phone back and what happened? Did it get fixed, and how long does it take?
Click to expand...
Click to collapse
i have the shaking screen issue when zooming and i cannot detect if it is hardware issue or software or it is normal
Search for "weird touchscreen behaviour".
If you send it back to HTC they'll change the screen and it will come back fixed, or they'll do something random and it won't.
I don't think its just you, I have similar issues! I'm learning to type slower, and there are some links in the tips & hints thread that may help.
I reflashed back to the stock ROM and surprise surprise, same problem.
I emailed HTC back who then said it would have to come back for repair.
They said to phone them to arrange, so its all set up - being collected by UPS tomorrow. Hopefully it will all get sorted.
On another note - I'm now using an old Nokia 3600 Slide while my HD2 is all packed up. I'm loving having an old keypad again! Texting is a delight again, and the small form factor of this phone is great. Its a shame the screen is tiny and the Opera Mini functionality is poop!!
If HTC did a modern version of the Touch Dual with a big touch screen and a slide out keyboard then I'd buy one in a flash! Maybe I'll get a Touch Pro 3 when it comes out
did you try this?? it works for me.Hope it helps
jaqubek said:
did you try this?? it works for me.Hope it helps
Click to expand...
Click to collapse
I have been using that - or a similar one - for the last few months, which helps a bit. The problem isn't the sensitivity though, its the accuracy of the screen. When I press 'P' I get 'O', or 'R' I get 'E'. Its like its not quite lined up correctly.
hmm... I had exactly the same problem,but just because screen was too sensitive and this cab helped. Have you also tried align screen??
If this one won`t help I think your fingers are too big (sorry,joke)
hoss_n2 said:
i have the shaking screen issue when zooming and i cannot detect if it is hardware issue or software or it is normal
Click to expand...
Click to collapse
I have the same issue...
Registry tweaks to decrease sensibility help but I think is a hardware problem, so I'd like to know if someone has sent his phone for repair
patton82 said:
I have the same issue...
Registry tweaks to decrease sensibility help but I think is a hardware problem, so I'd like to know if someone has sent his phone for repair
Click to expand...
Click to collapse
all my friends iphones have this issue but less than hd2 i think it is capastive screen issue
Sent mine back to O2, not HTC. I was getting light blotches on the screen in various places, they were very prominent when displaying light colours and they were getting gradually worse. Got it back yesterday and it looks brand new.
Did you flash the phone back to stock at all?
Yes, you need to remove the HSPL and that can only be done by flashing a stock rom from the memory stick - USB flashes the stock rom but leaves the HSPL intact. If you don't they will send it back to you saying the warranty is void. As well as replacing my screen they upgraded the stock O2 rom I had on it so they obviously check the software even if it's a hardware issue you have sent it back for. It goes without saying the first thing I did when I opened the box was replace the HSPL and flash Xannytech's Evolution.
I know to get rid of it, was just wondering if you did
Touch wood never had to send mine back but at least they can't tell you've HSPL'd it in the past...
hoss_n2 said:
all my friends iphones have this issue but less than hd2 i think it is capastive screen issue
Click to expand...
Click to collapse
Not all HD2 have this issues, at default (without registry tweaks) was impossible to write anything for me.
Pagnell said:
Sent mine back to O2, not HTC. I was getting light blotches on the screen in various places, they were very prominent when displaying light colours and they were getting gradually worse. Got it back yesterday and it looks brand new.
Click to expand...
Click to collapse
You had a different kind of issue, should know if someone with shaking/poor accurancy screen has sent his phone back
Well folks... my phone was picked up last week by UPS and returned to me today.
Before sending it off I reflashed the stock ROM and got rid of HSPL.
I've tested it a bit and am very happy - so I'm now flashing my Miri ROM back on as I type! HTC have replaced 'LCM (LCD)' and replaced 'Rigid-Flex Board (FPC Board)' as their diagnostic stated 'Touch Panel function abnormally and Camera Flash Malfunction'.
Typing feels like it should as the key I hit is now the one that actually presses. I don't know about the camera as I haven't tried it yet - but I didn't think there was anything wrong with it.
My only complaint is that the phone went in for repair with an HTC Screen Protector fitted, and they must've removed and refitted it - as its full of bubbles and knackered! Never mind - I'll order another one.
If anyone has the problems I described... contact HTC and get it sorted, as this is like using a new phone. Hopefully I won't feel the need to throw it again!
I'm mightily pissed off as I have just had to return my Leo back for the 2nd time with exactly the same problem as I had previously (see above). HTC and their crappy cheap LCDs must be costing them a lot of money.
I've been experiencing almost all the bugs in my HD2, last month i sent it back to HTC for repair.
They changed the touchscreen and display because they thought it wasn't bright enough (i didn't notice that).
I got it back a week ago and immediately saw that i now have a different touchscreen, more dots and diagonal lines can be seen.
All the problems are gone and i haven't been experiencing any problems the last week.
My Advise for people with touchscreen problems, have your touchscreen replaced !
Pagnell said:
Sent mine back to O2, not HTC. I was getting light blotches on the screen in various places, they were very prominent when displaying light colours and they were getting gradually worse. Got it back yesterday and it looks brand new.
Click to expand...
Click to collapse
i had the white blotches issue too and htc also replaced my screen under warranty (turnaround 11 calendar days) and paid carriage both ways; this despite my lacking a sales invoice, having bought the phone used on ebay and the moisture tab being tripped (which they also replaced).
a very good service from htc only slightly spoiled by the tech who reassembled my phone leaving a fingerprint on the *inside* of the camera lens cover glass which rather than sending it back to them again, i cleaned off myself by means of unscrewing the back panel.
The top part of my phone does not respond to touch anymore... it is impossible to bring down the notification bar... and once in a while the whole screen goes unresponsive.. tried factory reset but still the same problem..
am having the same problem since 2 days back
after reading some of the posts i found that the Digitizer For HTC G6 Legend A6363 should be replaced with new one i ordered mine from ebay
ebay.com/sch/i.html?_from=R40&_trksid=p5039.m570.l1313&_nkw=Digitizer+For+HTC+G6+Legend+A6363&_sacat=See-All-Categories
waiting for the item to be delivered
I've also got a touchscreen issue: the area of the notification power widgets is unresponsive... the rest of the screen works fine, but I don't know for how long :/
nnssxx said:
I've also got a touchscreen issue: the area of the notification power widgets is unresponsive... the rest of the screen works fine, but I don't know for how long :/
Click to expand...
Click to collapse
Do you have widgetlocker, by any chance ?
Or a lockscreen replacement which disable the notification bar during the "slide to unlock" state ?
I didn't know there was such thing as widgetlocker. I use CM7 latest nightly, never seen that thing.
I also facing this problem from last 2 weeks and i also think this is digitizer problem. If anyone else found the solution else changing the digitizer, then please post.
This is beautiful phone but htc added a poor quality things in it, due to which many users facing such problems.
Nah.. I dont think its because of widget locker.. its the digitizer..
well that's a shame, gotta buy a new digitizer on ebay after just over 1 year of use...
I know.. this sucks... Im planning to upgrade though.. Any of u guys have any suggestion?
Depends on your carrier if you want suggestions for an upgrade.
...but that would drive the post off-topic.
Sent from my HTC Legend using XDA App
I have the same problem. my screen doesnt work anymore because some water got in from the grill above the screen :S
should I try to take apart and dry off or shall I buy a new digitizer directly?
I think it may be a good idea to try disconnecting your digitizer and reconnect it as it just might be helping. I did it on my girlfriends legend and it has been working perfectly ever since. Maybe a good idea to at least try that before buying a new one. So i guess it could be in the connector to? At least this worked for me.
My touch screen dosent work at times. but after rebooting the phone the problem becomes solved. But the problem comes again after a week or so. Any suggestions guys??
Earayil said:
My touch screen dosent work at times. but after rebooting the phone the problem becomes solved. But the problem comes again after a week or so. Any suggestions guys??
Click to expand...
Click to collapse
I also have this problem, but if I wait a couple of minutes the touchscreen
becomes responsive again. Half of the screen works when it's unresponsive (right half of the notification bar and down). It's quite annoying but I cannot afford a new phone at the moment.
I'm also wondering if this might be temperature related, this problem reoccurred very often during the summer but stopped during the winter. But now (spring) it's back again.
My problem got worse and the phone became totally unresponsive, changed it, got a new phone.
Tanayar said:
I also have this problem, but if I wait a couple of minutes the touchscreen
becomes responsive again. Half of the screen works when it's unresponsive (right half of the notification bar and down). It's quite annoying but I cannot afford a new phone at the moment.
I'm also wondering if this might be temperature related, this problem reoccurred very often during the summer but stopped during the winter. But now (spring) it's back again.
Click to expand...
Click to collapse
exact same problem here, mine works when it feels like working, totally random, I simply can't understand why, I doubt it's the temperature... I think its in the device theres something wrong, I smack it numerous time and it works right after a big smack on the screen, or rub your whole hands on the screen, also, the angle you are holding the phone affects this problem, if none of these work, a phone restart always makes it work at the beginning. Oh boy did my phone took and taking much beating... oh well, I wish I could permanatly fixed the problem here, as I was thinking of handing the phone to my brother when I upgrade, I'm using CM 6.1.
I still recommend the same thing that i posted earlier here, her screen still works perfect.
I had the same problem few months ago. The problem is with the touch digitizer. I bought a digitizer on ebay and replaced it myself. After that my phone has been working fine. Its not that hard to replace it if you have a small knowledge about hardware.
I use to get that unresponsive screen issue only in the summertime, plus it gets worse if I add humidity (read: sweat). I just need to give it some time then to dry off/ cool down outside my pocket, and it's all fine again.