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My company runs an exchange server for email, and I was wondering if anyknow knows how to connect to them, using the mogul. I went through the setup on the phone, with no success...Are their any additional steps required to connect to the server when you are not on the same network as the server?
Missing Certificate ?
I think you'll have to install the certificate from your Mailserver on the phone to get it working.
Do you get any active-sync error code when you're trying to sync ?
In general you get an error-code in ActiveSync which is telling you what's wrong...
IMHO the best idea would be: aks your IT-Stuff in your company
you need to add a server in active sync with your companys exchange server addy and your username/password
To be clear you need to enter your companies OWA server address. At most small companies this is your Exchange server and at most large companies it is your ISA server.
Example:
You access OWA using https://exchange.mycompany.com/exchange
You enter: exchange.mycompany.com in the activesync settings and you use your username, password and domain to authenticate
You also need to make sure Outlook Mobile Access is enabled on the Exchange Server and on your Exchange Mailbox. You will need to contact your IT Admin to verify these settings.
I'm in the same boat as the OP. I had been trying to hit the mail server directly or via VPN, with no luck, probably due to no certificate. Never thought about OWA. I set this up as indicated in the prior post, and checked 'Tasks' only (just to run a quick test), and it sync'ed fine. I then checked email and calendar, and now it takes me to a company sign-in web page (same page I encounter when using web access to OWA). Weird thing is the page is in the ActiveSync window and does not appear to be rendering correctly or completely (e.g. no 'submit' button). Nonetheless, I sign in and click where the submit button "should be" and the page goes away and it appears to start syncing, only to take me back to the sign-in page again after 15-20 seconds. Any suggestions on how to get past this point? I've tried logging in to OWA from IE, but ActiveSync still brings up this sign-in page. And yes, I've got my userID, pswd, and domain properly set up as well. Thanks.
BTW, my company IT won't help because they only support handheld access for specific company-issued devices.
try using mail.yourcompanymailserver.com/oma
its a lightweight version that handles easy in mobile browsers (only if your IT guys have enabled it)
as for the OP your exchange settings could vary depending on how your admin set it up, ssl (requiring a certificate) or not. to get the certificate from your company you can dl it from the server mail.yourcompanymailserver.com/cersrv
you log in using your mail credentials and you select download certificate chain and select a der 64.
save it to your phone and just install.
chances are though if your company is using a lot of treo's they dont require ssl because you can't install self issued certificates on them (good work palm). so if you want to ask your IT guys their setup and post it here i can try to walk through it with you.
this is my situation and how i got it to work.
Although i tried to internal address of 1x01po2s.domain.name, that didn't work.
I thought about it for a while, and reasoned if i can access my companies exchange server outside the network through a http://mail.domain.name address, then maybe that'll work hahaha
BAM! it did and now it works perfectly fine. Conincidentally, since i started trying to get this going last week, i emailed a few guys i know and the last one who got my email (it was forwarded to try to solve the problem) said that because of security policies, i am not allowed to do this. Ooops!
Here is a quick run down of my settings:
server address: mail.domain.name
ssl is selected (checked)
username: exchange/nt workstation login name
password: user password
domain: network domain (we have different domains)
save password is selected
under advanced you can select whatever options you like
next select e-mail, and any other options you want
and you're done!
I also enabled the push email icon and get my email regularly on my phone throughout the day.
Well, i hope that this helps some of you out.
server address: mail.domain.name
Click to expand...
Click to collapse
just so folks know there is no standard for this, its whatever subdomain your company decided to put OWA on, for my company its webmail.companywebsite.com
best thing to do would be to ask someone in your company how to access email from outside the office using internet explorer, thats the address your lookign for
Sprint mogul (Titan) WM6.1 Rom update killed exchange server activesync
(Sorry in advance for the long Email) I purchased a Mogul from RS about three weeks ago. For the first week, it worked great! I logged into my company exchange server down loaded and synced email, cal,contacts,tasks ... was very excited. I also got very excited when I started t read threads in this blog .... it seems like there are some pretty smart members maybe someone can help!!
Noticed that there was a new Rom (Sprint TV and improved connection) installed the ROM.
Have spent endless hours with HTC technical support, sprint technical support (not an appropriate name). At times managed to get the email to load but never again Cal, Tasks, contacts. Always able to get sent emails to load (by checking option) . I'm left with a couple of alternatives (any others would be greatly appreciated (actually I really like this phone but I need my email,schedule,etc to work) The error is 0x8503001C there is no exact description about this from MSmobile it seesm to be an awh**** code. Searching on the web provides 1000s of hits unfortunately not just my issue.
o Go to an early Rom WM6.0. So far it seems like to do this I need to unlock the phone then flash the earlier rom?? Since no SIM card I need to hack the registry?? There are several products out there which is best (I do not mind paying for somethng that works well). I down loaded several "Oficial ROm versions ... unfortunately did not write down the number of the one the phone came with.
o Find some way of getting this thing to work well to keep the extra features
o My grace period ends in a week ... cancel with Sprint go to Att but there is not a 3G phone I like ... only Iphone ... it has issues for exchange server??
o I got my wife a Touch at the same time (it runs WM6.1) same issue. Downloaded once my corp email no cal, etc.
o I was told that this Rom was cooked up by MS & Sprint what a disaster
Please, please help ... Thanks in advance
Scurfer
Exchange email and Skype not working after Upgrading Sprint Touch to Wm6.1
The Exchange activesync died at connection and never can sync my company emails after I upgraded Touch to 6.1 Sprint/HTC ROM. Skype also does not work, no sound after first ring, even with 2.2.0.45. I like the GPS and Rev.A speed, and do not want to risk downgrading the ROM. Anybody encounter ssimilar situation?
I am trying to configure Microsoft exchange server to get my work emails on my universal.however even though i have my setting all ok,and pda is connecting to internet,no emails are being downloading.
I am getting message that folders have been synchronized but email are neither being sent and received.
tried to speak to my works IT guys who are insisting all settings are OK.
funnily enough i configured my pals pda ,who happens to have a universal like me but using a different phone company ,and all worked beautifully.
when i contacted my phone company they said that all is ok from their side,but I still am not succeeding.
any idea guys?
I think they should enable a certain service. With me all worked fine untill a partly HD crash, now I can still get e-mail into Outlook, but not to my PDA any more. I believe it has to to with Public Directories. At least that's the part what's wrecked in my server.
Good luck!
Bas
OP, I'm assuming you are referring to DirectPush, I would double check with IT that you have your account enabled for User Initated Sync, and that you have all options configured identically to what IT gave you. Specifically, it could be that your company is using SSL and you have yet to export the certificates that are needed to your phone, rendering it unable to sync.
Urthwhyte is right about the ssl, installing it is a simple as accessing the certificate file though your file manager. You might also be experiencing the same problem I am, where your service provider doesn't accept your businesses certificates (doesn't apply to wifi connects).
If you really want it to work and you don't care if ppl pull the data off the air, you could disable ssl if it's not required.
I have searched and searched for an answer to this problem and have not been able to find anything. Hopefully someone here has run into this before and might have an idea or solutuion. Her is my problem.
I have two exchange servers (2003 SP2) on of which is a front end server handling OWA and OMA. We sync about 18 Windows Mobile 6.1 devices over the air using OMA. We are using SSL. All of our devices have random problems connecting to the server. They will sync fine most of the time but will randomly for no particular reason ask the user for their exchange password. We are not enforcing any password policies on the server and we are always checking the box to save the password. In order to get the device synching again the user has to re-enter their password multiple times and often has to kill and restart activesync on their device.
Any ideas as to what might be causing this?
Any help would be much appreciated.
You could try unchecking the box in Activesync on the phone that requires SSL. We use SSL as well, but we have to uncheck that box on the phone. Although our problem is that the phone never syncs when its checked as opposed to your problem of randomly not syncing and asking for a password.
Unfortunately that is not an option. Our SSL is required for authentication. It will not connect without it. It seems like what is happening is that the device is not always passing the credentials to the server. Usually when it asks me for the password I enter the password once making sure I check the Save Password box then when it asks me the second time I hit cancel. ActiveSync then gives me a could not authenticate error. Now if I just hit Sync again it goes through and works just fine without asking for the password. So my guess is that it is not passing the credentials until after the connection is reinitialized.
From what I understand, Push Email relies on the OMA functionality which uses IIS. The problem my lie there. Although I've never tried, you may have to uninstall/reinstall (or confirm) that the OMA part of Exchange is functioning correctly. Sorry I can't be of more help.
Do the log files on the server show anything when a phone can't log in?
No, the exchange logs don't show much. I almost think it might be something with the device configuration. At this point I just don't know. We will be migrating to Exchange 2007 sometime in the next few months. Hopefully that will resolve the problem permanently. I was just hoping maybe by some chance someone here had seen this problem before. Thanks a bunch for your help.
Is the FE server doing the authentication (NTLM) or is there an ISA server in the way configured with Forms Based Authentication? You should make sure the IIS virtual directory for OMA is set only for Basic Auth - and the following article might be worth a read.... http://searchexchange.techtarget.com/tip/0,289483,sid43_gci1188440,00.html
Hope that helps - good luck!!
Mark.
^^^What he said. Took the words right out of my mouth. You'll still be secured through the SSL certificate, even though you're doing "basic auth" you aren't exactly sending your password as clear text. Requiring SSL on the OMA site will automatically encrypt the connection so you have no need to worry.
Try it out and get back in here. I manage a site with about 50 WM 6.1 Black Jack II's that sync with Exchange 2007 with no issues whatsoever. Also verify that you have all your hotfixes related to OMA installed on your Exchange 2003 server.
Hi
I used to be able sync to my work Outlook email via ActiveSync / Outlook Mobile Access (OMA). However, yesterday my work IT department disabled OMA on my Exchange server as they do not support anything other than the blackberry. Despite my protestation they are refusing to re-enable OMA. This leaves me with a big issue!
Does anyone on here know of a third party application that can sync outlook emails and calander using Outlook Web Access (OWA)?
I have found an application called Chronobis which is able to sync from OWA but only one way i.e. deleted items on Chronobis will not delete from my Outlook inbox and calendar appointments added won't sync to my outlook calander (or so I believe). Whilst this is a good start it really doesn't get me to where I need to be.
I am desperate to sync my work outlook emails to my new HTC HD2 (its the main reason I got it)!
Anyone got any other ideas / know of any other applications?
Would really appreciate any suggestions.
Thanks in advance.
Yes, you can use a service called Seven.
Thanks for your response.
I've had a look and it seems this could do the job! Seems that the only way to get it was to join the beta programme which I've done but when I put my the vendor in it doesnt give me the HD2 as an option.
Any ideas what handset I should choose that will work with the HD2?!
I've also read compatibility issues with Manilla 2.5 in their forums. Has anyone managed to get this working successfully on an HD2? Also, are you able to move emails to your different folders using this app and have them sync with the exchange?
Is this the best / only app out there for my requirement?
Sorry for all the qus!
Thanks again.
ActiveSync uses OWA. Put in webmail server, username, password and works.
OWA still works, like afterburn said, i got my calendar, email and tsks to synch. lol now all my contacts are on my university email accounts, pretty cool tho.
no need for thirdparty, active sync does it.
dont know what OMA is. but what you want is exactly what OWA gives you.
dont set your owa using HCT SENSE/MANILA SETTINGS. do it through normal out look ad account way. HTC tick boxes for tasks, calendar and other stuff are greyed out and only email is available.
but on the standard outlook mobile all the settings are there.
need a run through of how to set it up?
Thanks for your responses guys.
OMA is office mobile outlook. It is a setting within the exchange server which either allows or disallows a mobile device to access emails through the mail app. Having OWA does not mean that you will be able to access your emails from a mobile device (except through the mobile browser).
Activesync uses OMA rather than OWA so at the moment I'm stuck!
As a result I need an app that syncs via OWA.
Seven seems to be able to do it but I could do with any answers to my qus above.
Happy to be proved wrong on this but one day it was all working fine and the next my exchage server settings had been changed and it stopped working.
Any exchange server admins on here who can confirm my thinking is correct?
Gooner4_1998 said:
I've also read compatibility issues with Manilla 2.5 in their forums. Has anyone managed to get this working successfully on an HD2?
Click to expand...
Click to collapse
I'm using Seven on HD2. There were compatibility problems with custom ROMs on other devices based on leaked Leo Manila.
Why don't you use Blackberry Connect on your Wm device? That way, you can sync the same way as Blackberry devices. Of course that requires you to have BB access rights, but since they are so BB happy, you may be able to get that.
You can get it here: http://www.htc.com/us/mobile/connect/8925/install/default.html
Of course it is not specific for the HD2, and I have no idea if it'll work, but it is worth a try.
BB connect sounds like a good idea, wasn't aware it was a possibility, thanks.
I actually have a BB from work so I know that I am set up for it. However, I work for a company that are very keen on security so there is no way they will give out the settings I would need (its set up by the IT department and then just given to you).
Is there any way to get the info / settings I need from my current blackberry? Ive had a look on it and can't see anything obvious.
Just checked through some documentation on BB connect and unfortunatley it requires that I install ActiveSync and BB Connect on a computer connected to my works network.
As I dont have admin rights on my work laptop I won't be able to do this (unless anyone knows how to install programs without being an administrator!).
Looks like Seven might be the bset solution!
Vangrieg, which handset did you choose to set up for the HD2?
Thanks
I admin an exchange server, the most common reason for OMA not working is if there isnt a valid ssl cert for the domain, but i can confirm that as you mentioned, it will deffo not work if mobile access is turned off on the user account (there are 2 seperate options for web and mobile access)
i dont see any decent reason why a server admin would disable it, he must be on a power trip or sommert!
Thanks lancemate.
Could the valid ssl cert be the reason even if others in my company are still able to access as before? Its only affecting me. I've set up one of my collegues mail accounts on my phone to see if it still worked and it did without any issues.
When I called IT they said they hadn't changed any of my settings so I had assumed that OMA was the issue. I asked them to check and to re-enable and they told me they were unwilling to even look at my settings!!! Our IT department has been moved to India which makes it even harder to get any help!
Could an ssl cert suddenly just expire?!
Is there anyway of me to get a valid ssl cert for the domain witout going through IT to see if this is the issue?!
Been doing some more research and want to see if getting an ssl certificate onto my phone will make it work. Absoloutely no idea if it will work but its the last thing I can think off!
Is it possible to download the SSL certificate from my OWA site?
If I double click on the padlock in the bottom left corner I can get the certificate details up on the "details" tab (although there are loads of files and I don't know what I'm looking at!). When I click "copy to file" the export wizard come up but I have no idea where to go from there!
Anyone able to offer any assistance please?
Also, I'm sure this is a stupid question but would I need to put this certificate on my phone or could I use a different one?!
Thanks
It cant be an SSL Cerificate issue if your Colleague's account works on your device.
It MUST be that OMA is disabled on your account or something else is horribly wrong. As mentioned above i cant see any reason why an Exchange administrator would disable OMA.
Can you connect to your account using activesync on a different device to check whether its the phone or settings on server side?
To help you with using Blackberry Connect as a possible solution here are some resources on how to run programs that require admin level on machines you havent been given admin rights to. Some methods cover your tracks completely and others simply let you create/amend and delete windows accounts and associated rights in whatever way you need.
i would suggest using the first link to create a bootable usb stick that loads a modified linux command prompt. You can then use this to give yourself local admin rights.
http://pogostick.net/~pnh/ntpasswd/
http://www.jms1.net/nt-unlock.shtml
http://internetbusinessdaily.net/how-to-hack-a-window-xp-admins-password/
I've tried to set up on 2 other phones, bith with no joy so I'm guessing its the server side rather than the phone.
Is there no way that its anything to do with the ssl certificate? Are they set up company rather than by user? Will my suggestion of putting a certificate on my phone definately not work (if I could even find out how to export it from OWA)?!
I also cant see why the OMA would have been diabled so thinking it must be something else!
Thanks
I share Gooner's concerns and look forward to finding a solution. 1) My company has not yet enabled mobile devices to sync via Outlook Web Access. 2) Blackberry Connect does not yet work on HD2. There is a thread for BBC on this very same forum.
I am confident that a solution will soon emerge for 1) and/or 2).
Audio Oblivion said:
It cant be an SSL Cerificate issue if your Colleague's account works on your device.
Click to expand...
Click to collapse
Well, sometimes you need to install the certificate manually on your device to make it work. That's the case where I work - we use a self-signed certificate.
I use zarafa as a direct replacement for exchange, it syncs my emails,calendars, contacts etc.
It allows push email as well.
Hi JMes
After looking around I have found it appears that there are 2 services that will allow you to sync a mobile device using OWA, even if it is not set up for OMA.
Seven - Currently in beta but others have had success with this service on an HD2. I believe that it will sync Calendar, Tasks and Email.
Emoze - Also allows you to check outlook via OWA and offers a free service or a paid for service. Paid for service allows you to remove the "sent from emoze" tag allows attachemnts to be sent up to 2mb (rather than 100kb). Think it costs 10 euros a year.
I picked up the focus yesterday and have run into an issue syncing with Outlook/Exchange Server 2003. I receive the error code below after the email account setup runs for a bit, I get contacts and calendar entries, then a few emails before the error is returned (everytime I try to sync later as the msg suggests). I tried finding the error code referenced on MS Support/Forums, AT&T Samsung forums, and even xda developers with no luck.
I did try a hard reset (from settings) and then recreate the account and I tried removing the hub on the start screen and then deleted the account and recreate same error every time.
Samsung Tech Support suggested that I add the same Certificate on my Server to the phone, Did so - still, no luck.
Anyone see this error/issue?
Outlook Error
Not Updated
We're having a problem syncing your
information. Try again later.
Last tried about a minute ago
Erro code: 8500201C--------------------------------------------------------------------------------
Mine has worked flawlessly. Sounds like you did everything I would have suggested except return and get a replacement phone.
I had that problem. the cause of mine was to have the SSL turned on. After I created the account, I went to setting>email and choose the outlook account, clicked on advanced, then scrolled down and uncheck the SSL checkbox. All worked perfect after that. although I guess I am not super secure.. but anyone that wants to hack and read my email.. feel free pretty boring.
It is obviously a software issue. How can a replacement phone solve any problem.
If your exchange server does not use public certificates (the ones that your company has to pay for), or the certificate comes from some publisher that WP7 doesn't know about, it will be touch to set it up. For one, import the server certificates directly does not work. In the past with WM phones, MS suggests you need to import the root certificate instead. So, see if you can find the root certificate for it.
agreed - was able to get Corporate Store to allow me to try settings on another Focus, with same results.
can see the Folders on my Outlook (some are unique to my Exchange Server), so we know that we are nearly there. little more tweaking, and also, update to a new Server,
but, that might not be for week or so, so if anyone has solutions, would be much appreciated.
I had problems with mine and worked with our Exchange admin. We found it was the encryption part of our policies. Both Device and Storage card encryption parts of the policy have to be turned off. After some research this is correct and expected to be fixed in Early 2011 when Microsoft starts pushing this for business.
Oh it also does not support alphanumeric passwords at the moment:
http://social.answers.microsoft.com/Forums/en-US/windowsphone7/thread/ee2ecd48-89bf-4e8c-b48e-553967517a4d
Here is the one about encryption:
http://social.answers.microsoft.com/Forums/en-US/windowsphone7/thread/7c4329c9-9f51-4184-8f48-5d4bc5c6269e
cwiley2566 said:
Oh it also does not support alphanumeric passwords at the moment:
http://social.answers.microsoft.com/Forums/en-US/windowsphone7/thread/ee2ecd48-89bf-4e8c-b48e-553967517a4d
Click to expand...
Click to collapse
That is really strange because my HTC Surround took my alpha numeric password just fine for my exchange email. Haven't had any issues with it at all.
Do you mean a password for the domain or the screen lock password? They are talking about the policy that requires a alpha numeric password (or not allowing simple passwords) for unlocking your screen. Our company allows simple passwords (just numbers) so I didn't see the problem.
We don't have a certificate,and all I had to do was go to advanced and turn off encrypted SSL connection ( I also have alphanumeric and symbol password for exchange)
I am referring to the screen lock policy in Exchange. Of course alphanumeric and symbol passwords for exchange/domain authentication will work.
Installing SSL Cert (quick and dirty)
Email your server's SSL cert to a GMail account. Hotmail blocks the attachment as an unsafe filetype.
Open the attachment and Phone7 should ask you if you want to install. Go back and set up your Outlook account.
Got mine working on Exchange 2003 even after the error messages
This happened to me as well. We have an Exchange 2003 server and what I did was go to "email and accounts" on the phone and went through the proccess and setup everything correctly but still got the error messages.
Now this is what fixed my issue (strange). I got out of the "email and accounts" and went into all programs list and opened "Outlook" , from there I put the settings in again for my account and presto, it just started working and syncing.
I did 2 phones likes this already and it works. Dont ask me how, but it does.
Hope this helps OP and anyone else using Exchange 2003.