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So I went chatting with a support person today, and got this response..
AgentJamie M
I do apologize however the lock code is not provided until device is no longer on a term subscription that is under a current contract.
Has anybody else run into this problem? I'm sure with the Hero not out very long, nobody here has paid the stupid thing off completely, or completed a two year agreement.
Is there any other way to get the MSL? The adb info or whatever command doesn't return the MSL. I'm using DamageControl 2.1
call cs and ask for it ...if that operator wont give it to you call back and ask again one of them will give it to you i got mine on first call
Just a heads up.. You might be able to do this for a short while..
They won't even give MSL's to agent's over the phone anymore, and soon the MSL is going to be gone, most phones are going to OTA activations and phasing out giving programming information...
Shoot me a PM and I can help you out.....
PM Me- ill get it to you. (employee)
I called and asked for mine just yesterday. I told her that I needed it to change a setting on my phone and she gave it to me right away.
I would take 702DROID's advice and keep trying. You'll get it from one of them.
Just called, got the same answer, asked for somebody higher up, got the same exact answer right away before I even asked. Called back, asked for somebody higher up again, got the same answer.
Not my lucky day, I'll call tomorrow I guess.
************************************************** ********
This is a modified guide I wrote for the samsung instinct that will walk you through how to get your MSL code and what to do with it.
DISCLAIMER, I am ###NOT### responsible for any damage you do to your phone or your phone network with this information
************************************************** ********
---- How to access programming and service menus---
*NOTE* only do this from an official build from sprint, anything with a modified dialer might not work *NOTE*
*NOTE* only confirmed to work with official 1.5 or roms based off of official 1.5 ie fresh 1.1 *NOTE*
On your phone go to the dialer, then dail in any one of these codes below and after the last # you should get the menu or it will ask for "current code" aka your MSL #
##data# (##3282#)
##debug#(##33284#)
##diag#(##3424#)
##svn#(##786#)
##prl#(##775#)
##prev#(##7738#)
##akey#(##2539#)
##vocoder# (##8626337#)
-------How to get your MSL code---------------
1) download required 3rd party app
download demo version of CDMA WORKSHOP from
http://www.cdma-ware.com
**not required to get MSL** download qpst version 2.7b323 (advanced program for making changes to radio programming)
http://rs714.rapidshare.com/files/297770360/qpst.zip
2) install the HTC HERO DIAG drivers
http://rs79.rapidshare.com/files/293529424/HTC_Hero_DIAG_Drivers.zip
3)connect your phone via usb cable
4)dial ##diag# (##3424#) on your phone for diag menu, when prompted direct windows to diag drivers listed above
5)run CDMA WORKSHOP, settings at main screen on the right are as follows
com settings (AT mode)
---------------
Port (com#) <--- click port and it should say "HTC DIAG COM PORT"
Baud rate (115200) <--- use this setting
com settings (DM mode)
---------------
Baud rate (115200) <--- use this setting
6) you should now be able to hit <connect> if it was successful you'll see in status bar <connected to com#>
7) now click <read> after a moment all your info will come up on left panel, phone # etc
8) click on security tab change the right panel setting and look for the following block
SPC/User Lock
----------------
Defualt (nv_read) <--- use this setting
9)now click read if done sucessfully you'll see the block below this option flash red and give you a number
10)note the 6 digit number under <SPC/USER LOCK> the one that flashed red, ****this is your MSL number***
***** just an additional warning***** you can REALLY and I mean REALLY screw up your phone if you change one of the settings in those menus if you don't know EXACTLY what you are doing. This isn't for the faint of heart or the random tinkerer.... just be warned
johnsongrantr said:
if you can't find it from that guy.... let me know if you want me to pull up my guide on how to get it manually from the phone it's self.
Just a warning, it's pretty involved... so let me know if you want it.
Click to expand...
Click to collapse
PM it to me. I'm ballsy =P
I just posted it.... don't feel like PMing everyone with it
johnsongrantr said:
I just posted it.... don't feel like PMing everyone with it
Click to expand...
Click to collapse
good because I was just about to ask you to give it to me too lol, probably along with everyone else reading this thread
I would strongly encourage everyone not to **** with **** in there though.... an RUU will not recover if you change the wrong thing.... and will require sprint to get involved (if the tech you are talking to is smart enough to fix it)
Problem is, I need the Eris numbers. I had to use ##788+call to get to the menu to edit the SIC.
Im pretty sure QPST is proprietary and also considered Warez since its not readily available. I would take it down if I were you...
I really don't like asking this because I know someone will end up bricking their phone from this post but I am curious.
what usefulness does this have?
Or you could have pm'ed me when I asked, as I was looking at the system to get your MSL...
I'm off work now...
PM me your esn and phone number and I will send it to you first thing in the morning at 10cst when I get to work..
centran said:
I really don't like asking this because I know someone will end up bricking their phone from this post but I am curious.
what usefulness does this have?
Click to expand...
Click to collapse
I used the MSL number to change the amount of time it took for my hero to ring when a phone call came in... as some people have reported there is major lag between the time someone heres rings when calling you to when the hero actually rings itself...
i like most others called and told them i needed to change the setting (can't remember what it was) and they gave me both MSLs for my 2 heros...
Unless something changed from a week ago, it should just be a matter of asking the right person, but telling them you have a reason for it, not just asking for the MSL...
here is the link to a post that allowed me to make the change, but more importantly get the info...
http://androidforums.com/sprint-htc...-other-end-few-times-before-ringing-hero.html
R
The easiest way I've found to get the MSL is to do an online ESN swap.
Take your old phone (or any Sprint phone that's not currently activated) - it doesn't even matter if it turns on.
Sign onto your Sprint account and start the process to "Active a new phone".
Enter your other phone's ESN... follow the links....
Wait a few minutes (maybe 10) and go back in and swap back to your Hero.
Through the process, they give you the MSL and the one-time lock code.
any sprint store employee will give it to you if you walk in, no ones ever asked me and ive never been told i cannot give this info.
how do you shorten the amount of times it rings? id love to do that. also, what other things can you do with the msl#?
Or if you call in, make some bogus reason like your phone keeps freezing, ask them to walk you through an RTN, they will have you enter ##(yourmsl)#, tell them thanks and that it seems to be working better and your done.
So today I went into radioshack to get my epic 4g. We ran into a snag and my phone would not activate and the sales rep contacted sprint. They had me enter in a number into the dial pad and edit settings to my phone number and something else. This was at 8 in the morning and I was super tired.
I remember it begins with ##8800 or ##88900 and 1 or 2 more numbers ending in a single pound. I'm really sorry I don't remember the exact code but I hope this helps someone who needs it or for whatever reason. I think you can edit the CDMA network stuff in there. I'll keep at it.
I was in that menu earlier while getting help with activation. Alls you can do is change the phone numed and msid.
lehaman310 said:
I was in that menu earlier while getting help with activation. Alls you can do is change the phone numed and msid.
Click to expand...
Click to collapse
I wasn't sure that was all it could do. Thanks for the heads up though and I know I'm not the only one that had to do it. Just wanted to contribute something if I could.
Thanks
the code is ##039243#
dont screw up your activation =)
The key can be used multiple times, so it would be nice if some people are willing to share. I can't get a key at the moment because the lines are closed but I can't wait to try some stuff out. I would really appreciate it if some one can send me one in a private message.
+1
any generous souls reading this?
i thought there was limit on the number of times the key could be used?
HTC-clown said:
The key can be used multiple times, so it would be nice if some people are willing to share. I can't get a key at the moment because the lines are closed but I can't wait to try some stuff out. I would really appreciate it if some one can send me one in a private message.
Click to expand...
Click to collapse
Which country you're from?
from what I've heard the key can be used 3 times, do It seems like no one wants to share their key. I thought better of this community
I'm just giving you this as a warning, I got the activation code about one hour ago by calling MS customer support in US, after I activated with the code I could login with my Live ID but then I realized that the softwares I installed using XAP like HTC HUB, YouTube, Flashlight, ... were not working anymore and it gave me an error like this app has been provoked by MS please uninstall it, so don't bother getting the activation code.
You won't be able to download app from market place after activation and I personally think that they're marking us out by giving out the activation code so easilly over the phone!
EDIT : First I had to change the name of the device from LEO70 to HD7 and then activate wp7 by the code, sooooo it was my mistake and now everything just works fine including the marketplace but I had to uninstall and reinstall the provoked apps.
mosbarzi said:
I'm just giving you this as a warning, I got the activation code about one hour ago by calling MS customer support in US, after I activated with the code I could login with my Live ID but then I realized that the softwares I installed using XAP like HTC HUB, YouTube, Flashlight, ... were not working anymore and it gave me an error like this app has been provoked by MS please uninstall it, so don't bother getting the activation code.
You won't be able to download app from market place after activation and I personally think that they're marking us out by giving out the activation code so easilly over the phone!
EDIT : First I had to change the name of the device from LEO70 to HD7 and then activate wp7 by the code, sooooo it was my mistake and now everything just works fine including the marketplace but I had to uninstall and reinstall the provoked apps.
Click to expand...
Click to collapse
h?ow did you change the name of the device?
Just follow the guide for activating live on WP7 Rom...and your device name will change itself(well for me it did so I assume it will for all) and then call MS and get the activation code.
hd2 wp7 name change
fabio__sousa said:
h?ow did you change the name of the device?
Click to expand...
Click to collapse
one way to change the name is to sync it with the zune pc app and then go to sync settings and then chang ethe name from there
AZNSNSAZN said:
one way to change the name is to sync it with the zune pc app and then go to sync settings and then chang ethe name from there
Click to expand...
Click to collapse
That just changes the name.
You need to change the Model name and you can't just do that.
http://forum.xda-developers.com/showthread.php?t=912218
follow the instructions well and it'll change it to HD7
HTC-clown said:
from what I've heard the key can be used 3 times, do It seems like no one wants to share their key. I thought better of this community
Click to expand...
Click to collapse
You thought better of this community? First the key is supposedly tied to your Live ID, so thats a no go there. Also, 3 times is a very small amount, if something goes wrong with my phone and I need to re-activate it once or twice after the first, then I sure as hell want to. If you want a key so bad get one your self like everyone else, or go buy a real certified Windows Phone 7 device. Besides, I can almost guarantee the first or second OTA update will most certainly kill this exploit, even if the HD2 isn't able to receive it.
RadiantSkies said:
You thought better of this community? First the key is supposedly tied to your Live ID, so thats a no go there. Also, 3 times is a very small amount, if something goes wrong with my phone and I need to re-activate it once or twice after the first, then I sure as hell want to. If you want a key so bad get one your self like everyone else, or go buy a real certified Windows Phone 7 device. Besides, I can almost guarantee the first or second OTA update will most certainly kill this exploit, even if the HD2 isn't able to receive it.
Click to expand...
Click to collapse
Totally agree!!! Do the work yourselves....
It took me a 5 minute phone call to get an activation code from Microsoft. No questions, no hassles. MS can't just track you down via e-mail or your Live ID. There are Data Protection Laws.
Microsoft only go after the 'big fish'
Don't worry. Just do it and enjoy Cotulla and DFT's awesome port!!!!
A middle finger to the people who said 'it will never happen'
Ha ha ha....................
RadiantSkies said:
You thought better of this community? First the key is supposedly tied to your Live ID, so thats a no go there. Also, 3 times is a very small amount, if something goes wrong with my phone and I need to re-activate it once or twice after the first, then I sure as hell want to. If you want a key so bad get one your self like everyone else, or go buy a real certified Windows Phone 7 device. Besides, I can almost guarantee the first or second OTA update will most certainly kill this exploit, even if the HD2 isn't able to receive it.
Click to expand...
Click to collapse
Very well put.
Got sick of all these people pming me and creating posts/topics begging for keys.
I got my activation code a couple minutes ago and decided to swap out my 2gb sd card for a 16gb one. After I popped it in, I had to setup my phone again, which I figured would happen, but then it said something about low storage, so I figured I needed to reflash the rom so WP7 would partition the new sd card in whatever manor it does.
My question is, now that I have an activation code, do I need to run Chevron and unlock the phone again or can I just put the activation code in and start downloading apps? My only concern is I've now used my activation code twice, so I don't want to hit the limit without doing this all correctly :/
AFAIK, it associates your IMEI with your Live account, so it should just work..
I find it hard to believe that the activation code will stop working if you try to use it again with the same live account.
I did reflashm, and activation code worked no problem
RickAstley said:
AFAIK, it associates your IMEI with your Live account, so it should just work..
I find it hard to believe that the activation code will stop working if you try to use it again with the same live account.
Click to expand...
Click to collapse
Some mentioned it in a thread at one point, but I've read that people have used their code 3 or even 5 times, so I may just be overly paranoid about it haha.
Laynee1 said:
I did reflashm, and activation code worked no problem
Click to expand...
Click to collapse
Just tried it and it works fine! Thanks so much man
One last question: Since I put my new sd card in before reflashing, did that mess up how WP7 partitions it when I eventually did reflash? Or was WP7 not recognizing the new sd card anyway since it was put in after the initial flash, causing WP7 to not see it, hence the "low storage" message I ended up getting?
I have used it at least 5 times over. I doubt you will have any issues. Its just the code associated to your account. They dont monitor that, its just a key for service.
Improve said:
I have used it at least 5 times over. I doubt you will have any issues. Its just the code associated to your account. They dont monitor that, its just a key for service.
Click to expand...
Click to collapse
I agree.. i think it's linked to your Live ID.. So when you sell the phone, the buyer should get a new key from MS for his Live ID and you can use the same key for your new phone. Correct me if am wrong.
21031980 said:
I agree.. i think it's linked to your Live ID.. So when you sell the phone, the buyer should get a new key from MS for his Live ID and you can use the same key for your new phone. Correct me if am wrong.
Click to expand...
Click to collapse
Ooo, that's pretty awesome, though I doubt I'll ever sell my HD2, this guy is a beast haha.
Oooone last question and sorry that it's slightly off topic: I'm trying to download stuff from the Marketplace, but I get this message "we can't get this info check back in a little while". Is this something that will work in a few minutes, or is there something I need to do, like change the reg or something?
can u guys tell me how can we talk with MS service? Cause I fone them already, and they ask me alot of informations: home, fone, IMEI ..... but i m not sure we can use HD2's IMEI or not, cause I told them I use HD7 2nd. So dont have active code T_T
Some1 plz tell me what exactly I have to tell them to get the code.
Thank you
APJG said:
Ooo, that's pretty awesome, though I doubt I'll ever sell my HD2, this guy is a beast haha.
Oooone last question and sorry that it's slightly off topic: I'm trying to download stuff from the Marketplace, but I get this message "we can't get this info check back in a little while". Is this something that will work in a few minutes, or is there something I need to do, like change the reg or something?
Click to expand...
Click to collapse
You need to do the registry hack so your phone is recognized as a HD7 t9292
the support guy told me to place the code at a safe place because i can use the code again if i need after a phone reset or something else
so i think there is no limit
APJG said:
Ooo, that's pretty awesome, though I doubt I'll ever sell my HD2, this guy is a beast haha.
Oooone last question and sorry that it's slightly off topic: I'm trying to download stuff from the Marketplace, but I get this message "we can't get this info check back in a little while". Is this something that will work in a few minutes, or is there something I need to do, like change the reg or something?
Click to expand...
Click to collapse
you have to do nothing...just wait...the marketplace has at the moment some problems
-> http://wmpoweruser.com/zune-services-offline-now-microsoft-working-on-it/
Windows Phone 7 Market problem
i have flashed wp7 and have activation code; but i cant download any files from market,
"There is a problem completing your request.Try again later.
Error code:c101a420
Solved:
Arturo You wont have any problems getting your apps back. Just browse to them in the Marketplace and re-install. That feature seemed to be working even while attempting to download new apps returned c101a420 error code.
http://social.answers.microsoft.com...7/thread/a20fe082-cf95-4c5a-9bd0-f87637339194
thinhletien said:
can u guys tell me how can we talk with MS service? Cause I fone them already, and they ask me alot of informations: home, fone, IMEI ..... but i m not sure we can use HD2's IMEI or not, cause I told them I use HD7 2nd. So dont have active code T_T
Some1 plz tell me what exactly I have to tell them to get the code.
Thank you
Click to expand...
Click to collapse
It may depend on who you talk to. I called after I ran Chevron, so in the settings in my phone it said "HD7", though I'm not 100% sure if that makes a difference.
I called, they asked for me first name, then last name, then phone number, and then if I have ever called MS before. They asked what the problem was, I said I'm trying to add my @live email and go to the Marketplace, but it says I need an activation code and I don't know what that is. The woman asked if I was using WP7 and I said yes. She said something along the lines of "Ohhh, ok, that's why you need the code." She said it would take a minute to generate one for me, so I waited a bit and she asked what brand my phone was. I said HD7 and she seemed confused, so I then said HTC HD7 and she understood that. A couple minutes later she read the code to me so I could write it down, then I read it back to her to double check and that was it!
I've read about other people having to give numbers from the back of the phone or other specific details, but I didn't have to do any of that for whatever reason
thinhletien said:
can u guys tell me how can we talk with MS service? Cause I fone them already, and they ask me alot of informations: home, fone, IMEI ..... but i m not sure we can use HD2's IMEI or not, cause I told them I use HD7 2nd. So dont have active code T_T
Some1 plz tell me what exactly I have to tell them to get the code.
Thank you
Click to expand...
Click to collapse
someone told them the imei of the desire hd...just try it
or you phone them several times till someone dont want to know this information
mattfmartin said:
You need to do the registry hack so your phone is recognized as a HD7 t9292
Click to expand...
Click to collapse
0711 said:
you have to do nothing...just wait...the marketplace has at the moment some problems
-> http://wmpoweruser.com/zune-services-offline-now-microsoft-working-on-it/
Click to expand...
Click to collapse
I figured I'd have to do that reg hack. I may wait a bit though just to see if it ends up working anyway for whatever reason.
Thanks so much guys!
kendimce said:
i have flashed wp7 and have activation code; but i cant download any files from market,
"There is a problem completing your request.Try again later.
Error code:c101a420
Click to expand...
Click to collapse
same thing
0711 said:
you have to do nothing...just wait...the marketplace has at the moment some problems
-> http://wmpoweruser.com/zune-services-offline-now-microsoft-working-on-it/
Click to expand...
Click to collapse
APJG said:
I figured I'd have to do that reg hack. I may wait a bit though just to see if it ends up working anyway for whatever reason.
Thanks so much guys!
Click to expand...
Click to collapse
You do have to hack the registry so your phone appears as a HD7... A lot of apps won't download until you do that. There's directions all over to do that. There shouldn't be any wait time after getting your code. If your phone doesn't appear as a HD7 when you look at the info on your phone, you will get that message when trying to download apps.
seems live id can't be deleted
zarathustrax said:
You do have to hack the registry so your phone appears as a HD7... A lot of apps won't download until you do that. There's directions all over to do that. There shouldn't be any wait time after getting your code. If your phone doesn't appear as a HD7 when you look at the info on your phone, you will get that message when trying to download apps.
Click to expand...
Click to collapse
Yep, you're right! Just did the reg hack and everything downloads fine, thanks!
How many times can you use the same activation?
I've used mine twice and I want to play on WP7 again, but I doubt I'd keep it for long but I want to know if the code can expire? If so then I'd probably just wait for a Mango update.
Thanks!
Nilesh1 said:
How many times can you use the same activation?
I've used mine twice and I want to play on WP7 again, but I doubt I'd keep it for long but I want to know if the code can expire? If so then I'd probably just wait for a Mango update.
Thanks!
Click to expand...
Click to collapse
Forever I have used mine over 20+ times changing to diff roms etc.
FPM
is there a way to get ur activation code from the hd2 i did it while i was on the phone to m$ never wrote it down ?
tonybangbang said:
is there a way to get ur activation code from the hd2 i did it while i was on the phone to m$ never wrote it down ?
Click to expand...
Click to collapse
You don't really need an activation code. 'Cause theoroticly WP7 is never released for HD2. I even got an code just by mailing the helpdesk, didn't even call them.
If you mean the activation code for WP6.5, Don't really think it has one. Just go to the HTC site, install the HD2 WP6.5 rom which can be found somewhere under the topic HD2.
Otherwise, call Microsoft and supply them with your S/D number. Mostly to be found on the back of the box, otherwise behind the battery socket.
Take out the battery and read it out
i think he has used the activation code for windows phone 7 by typing it in the phone when asked and didn't note it somewhere else. so he wants to know if he can read it out of the already activated hd2 running wp7 to use it on another rom again....
have the same question here could i read out the used activation code from my hd2 to install new rom ??
Me too, I wrote my code down and somehow lost it
I have asked this question before but no one answered.
It must be somewhere on the phone but it may be encrypted like it is on Windows
Think I will try ringing them again and asking if they can give me my code as I have lost it.
If you lost your activation code for WP7, then you cannot retrieve it anymore.
It is encrypted somewhere in the phone.
It is like a password, when you lose them you are ****ed but they are somewhere in the sites core but you can't get to them.
I recommend calling Microsoft again, mailing or even open a chatbox with an microsoft employee.
And wright it down this time
Yea, I chatted with MS after I reflashed and hadn't written down the code, and they simply gave me the same one and asked that I'd write this one down and save it in case I needed it again.