Database Users

How to get Windows Live services/Marketplace working on Windows Phone 7. - Updated

To get all the Windows Live services working on your HD2 running Windows Phone 7 all you need to do is call Microsoft and get an Activation Code.
http://support.microsoft.com/kb/2431699
They dont even ask what phone you have, although if they do I imagine you would just say HD7?
I rang them earlier to get my code and as far as I can see everything works fine.
You need to have a Windows Live Email address obviously. This method worked for me in the UK but I cant see why it wouldn't work in other countries?
Get the number to call from here :
http://www.microsoft.com/worldwide/
If they say Windows Live isn't supported in your country either call and try again or just call the US/UK number over Skype.
To any one getting an Error in the Marketplace, I did this :
http://forum.xda-developers.com/showthread.php?t=857127
Then the reg hack here :
http://forum.xda-developers.com/showthread.php?t=911309
Through this method :
http://forum.xda-developers.com/showthread.php?t=907169
You can also do some of these if you want :
http://forum.xda-developers.com/showthread.php?t=907971
Hope this helps somebody!
One last thing, if you haven't flashed Windows Phone 7 on to your HD2, just do it. It is very very cool.
Have fun!

Can you dl apps from the marketplace? I too have succesfully activated my HD2 with a phonecall, but when i try to dl something, it says something like it can;t get the information right now, try again in a while, or so.

Yeah, I still keep getting that. Not sure why. Some people have had success by unlocking it? (http://forum.xda-developers.com/showthread.php?t=857127)?

Can someone please share his key with me? I would be forever grateful.

HTC-clown said:
Can someone please share his key with me? I would be forever grateful.
Click to expand...
Click to collapse
I think each key is linked to the live address, but Im not sure. Even if its not its bound to be one use only. Just call them? They dont bite.

rsweb1993 said:
Yeah, I still keep getting that. Not sure why. Some people have had success by unlocking it? (http://forum.xda-developers.com/showthread.php?t=857127)?
Click to expand...
Click to collapse
the last part of that thread gives an addition to make to your registry which will identify your phone as an HD7. Try doing this to your phone after getting the activation from MS, maybe the market is checking it against a list of allowable phones or something
EDIT: scratch that, looks like that registry edit just allows your PC and zune software to sync with the HD2

Question, what UK number did you call and what option did you pick please? I went to the activation bit but it was asking for product keys which i'm assuming they're on about Microsoft Windows and not Windows Phone, thanx!

TonyCubed said:
Question, what UK number did you call and what option did you pick please? I went to the activation bit but it was asking for product keys which i'm assuming they're on about Microsoft Windows and not Windows Phone, thanx!
Click to expand...
Click to collapse
same problem here

TonyCubed said:
Question, what UK number did you call and what option did you pick please? I went to the activation bit but it was asking for product keys which i'm assuming they're on about Microsoft Windows and not Windows Phone, thanx!
Click to expand...
Click to collapse
Ah I just called the general help number, I got it from here :
http://www.microsoft.com/worldwide
Yep ignore Product Activation, you want the Technical Help option.

MS gave me a code....all they asked was phone manufacturer.....also having dl issues like above. however i have seen a post on the net that windows live is having some issues

yea i had to call 3 times they dont seem to understand then the last agent found the activation generator and gave me the code over the phone and it worked but i still cant download apps it tell "Cant get this info right now. Check back in a little while"

rsweb1993 said:
Ah I just called the general help number, I got it from here :
http://www.microsoft.com/worldwide
Yep ignore Product Activation, you want the Technical Help option.
Click to expand...
Click to collapse
I called the UK support number, but the IVR didn't have a technical help option, opt 3 was for microsoft switchboard which just gave a dead tone and it said for all other enquiries call back between 8am and 5pm
Could anyone get a key for me or tell me what I have to do?

can somebody call for a activation code for me. this option it's not avalible in my country, they dont support wp7 yet.

geon106 said:
I called the UK support number, but the IVR didn't have a technical help option, opt 3 was for microsoft switchboard which just gave a dead tone and it said for all other enquiries call back between 8am and 5pm
Could anyone get a key for me or tell me what I have to do?
Click to expand...
Click to collapse
Well call back between 8 and 5...

guma55 said:
can somebody call for a activation code for me. this option it's not avalible in my country, they dont support wp7 yet.
Click to expand...
Click to collapse
+1... please and thank you!

Do you really think someone will call for you? They don't even have your personal information and e-mails, please stop asking people to call for you/send you code. It's pointless.
Nie ma sensu prosić o dzwonienie innych. Zresztą, w Polsce mamy oddział M$ i możesz sam zadzwonić przecież.

i hate to call with such support bobs can we just share one key? Ive read it can be set multiple times?
if i call, what should i say? its a person aint it? not a call-robot? i suggest i'd say its HTC HD7 but what if they ask why i need a new key? normally its included in the buy package?

Is anyone else getting the run around from 1-800-Microsoft? I tried calling them twice, but both times they told me they don't support Windows Phone and that I need to contact my cell carrier.
Is there another number those of you in the US are calling to get the activation code?

ITS ALIVE!
I just called here in the US. the # I dialed was 1(800) 642 - 7676 The 2 men I spoke to where dismissive, they immediately told me to call my carrier Tmobile or The device manufacturer HTC. I explained this is an MSphone problem. I asked him what help would they be? Im not having a hardware or service problem, im having a Microsoft Live account/services problem. They both explained that MS does not have Windows Phone 7 support yet, and again just repeated you need to contact your bla bla bla. I got frustrated and just said thanks for nothing and hung up. maybe ill call tonight and get someone whose willing to help. any other suggestions for numbers to call?
EDIT: Persistence my friends persistence. Be polite, now what your taking about and you will get your Product license activation code. Running 100% on my HD2

Ok finally got an activation key, looks like 3rd time was a charm for me. The first 2 reps I talked to had no idea what I was talking about and said they don't support Windows Phone, but the 3rd guy knew immediately and got me a code within 2 minutes without problems.
I now have Windows Live logged in, can't download from the market yet but it says I can't get that info right now, so I'm guessing it just takes a little time for the Windows Live certification to go through

Chevron after reflash? Activation Code limit?

I got my activation code a couple minutes ago and decided to swap out my 2gb sd card for a 16gb one. After I popped it in, I had to setup my phone again, which I figured would happen, but then it said something about low storage, so I figured I needed to reflash the rom so WP7 would partition the new sd card in whatever manor it does.
My question is, now that I have an activation code, do I need to run Chevron and unlock the phone again or can I just put the activation code in and start downloading apps? My only concern is I've now used my activation code twice, so I don't want to hit the limit without doing this all correctly :/

AFAIK, it associates your IMEI with your Live account, so it should just work..
I find it hard to believe that the activation code will stop working if you try to use it again with the same live account.

I did reflashm, and activation code worked no problem

RickAstley said:
AFAIK, it associates your IMEI with your Live account, so it should just work..
I find it hard to believe that the activation code will stop working if you try to use it again with the same live account.
Click to expand...
Click to collapse
Some mentioned it in a thread at one point, but I've read that people have used their code 3 or even 5 times, so I may just be overly paranoid about it haha.
Laynee1 said:
I did reflashm, and activation code worked no problem
Click to expand...
Click to collapse
Just tried it and it works fine! Thanks so much man
One last question: Since I put my new sd card in before reflashing, did that mess up how WP7 partitions it when I eventually did reflash? Or was WP7 not recognizing the new sd card anyway since it was put in after the initial flash, causing WP7 to not see it, hence the "low storage" message I ended up getting?

I have used it at least 5 times over. I doubt you will have any issues. Its just the code associated to your account. They dont monitor that, its just a key for service.

Improve said:
I have used it at least 5 times over. I doubt you will have any issues. Its just the code associated to your account. They dont monitor that, its just a key for service.
Click to expand...
Click to collapse
I agree.. i think it's linked to your Live ID.. So when you sell the phone, the buyer should get a new key from MS for his Live ID and you can use the same key for your new phone. Correct me if am wrong.

21031980 said:
I agree.. i think it's linked to your Live ID.. So when you sell the phone, the buyer should get a new key from MS for his Live ID and you can use the same key for your new phone. Correct me if am wrong.
Click to expand...
Click to collapse
Ooo, that's pretty awesome, though I doubt I'll ever sell my HD2, this guy is a beast haha.
Oooone last question and sorry that it's slightly off topic: I'm trying to download stuff from the Marketplace, but I get this message "we can't get this info check back in a little while". Is this something that will work in a few minutes, or is there something I need to do, like change the reg or something?

can u guys tell me how can we talk with MS service? Cause I fone them already, and they ask me alot of informations: home, fone, IMEI ..... but i m not sure we can use HD2's IMEI or not, cause I told them I use HD7 2nd. So dont have active code T_T
Some1 plz tell me what exactly I have to tell them to get the code.
Thank you

APJG said:
Ooo, that's pretty awesome, though I doubt I'll ever sell my HD2, this guy is a beast haha.
Oooone last question and sorry that it's slightly off topic: I'm trying to download stuff from the Marketplace, but I get this message "we can't get this info check back in a little while". Is this something that will work in a few minutes, or is there something I need to do, like change the reg or something?
Click to expand...
Click to collapse
You need to do the registry hack so your phone is recognized as a HD7 t9292

the support guy told me to place the code at a safe place because i can use the code again if i need after a phone reset or something else
so i think there is no limit

APJG said:
Ooo, that's pretty awesome, though I doubt I'll ever sell my HD2, this guy is a beast haha.
Oooone last question and sorry that it's slightly off topic: I'm trying to download stuff from the Marketplace, but I get this message "we can't get this info check back in a little while". Is this something that will work in a few minutes, or is there something I need to do, like change the reg or something?
Click to expand...
Click to collapse
you have to do nothing...just wait...the marketplace has at the moment some problems
-> http://wmpoweruser.com/zune-services-offline-now-microsoft-working-on-it/

Windows Phone 7 Market problem
i have flashed wp7 and have activation code; but i cant download any files from market,
"There is a problem completing your request.Try again later.
Error code:c101a420
Solved:
Arturo You wont have any problems getting your apps back. Just browse to them in the Marketplace and re-install. That feature seemed to be working even while attempting to download new apps returned c101a420 error code.
http://social.answers.microsoft.com...7/thread/a20fe082-cf95-4c5a-9bd0-f87637339194

thinhletien said:
can u guys tell me how can we talk with MS service? Cause I fone them already, and they ask me alot of informations: home, fone, IMEI ..... but i m not sure we can use HD2's IMEI or not, cause I told them I use HD7 2nd. So dont have active code T_T
Some1 plz tell me what exactly I have to tell them to get the code.
Thank you
Click to expand...
Click to collapse
It may depend on who you talk to. I called after I ran Chevron, so in the settings in my phone it said "HD7", though I'm not 100% sure if that makes a difference.
I called, they asked for me first name, then last name, then phone number, and then if I have ever called MS before. They asked what the problem was, I said I'm trying to add my @live email and go to the Marketplace, but it says I need an activation code and I don't know what that is. The woman asked if I was using WP7 and I said yes. She said something along the lines of "Ohhh, ok, that's why you need the code." She said it would take a minute to generate one for me, so I waited a bit and she asked what brand my phone was. I said HD7 and she seemed confused, so I then said HTC HD7 and she understood that. A couple minutes later she read the code to me so I could write it down, then I read it back to her to double check and that was it!
I've read about other people having to give numbers from the back of the phone or other specific details, but I didn't have to do any of that for whatever reason

thinhletien said:
can u guys tell me how can we talk with MS service? Cause I fone them already, and they ask me alot of informations: home, fone, IMEI ..... but i m not sure we can use HD2's IMEI or not, cause I told them I use HD7 2nd. So dont have active code T_T
Some1 plz tell me what exactly I have to tell them to get the code.
Thank you
Click to expand...
Click to collapse
someone told them the imei of the desire hd...just try it
or you phone them several times till someone dont want to know this information

mattfmartin said:
You need to do the registry hack so your phone is recognized as a HD7 t9292
Click to expand...
Click to collapse
0711 said:
you have to do nothing...just wait...the marketplace has at the moment some problems
-> http://wmpoweruser.com/zune-services-offline-now-microsoft-working-on-it/
Click to expand...
Click to collapse
I figured I'd have to do that reg hack. I may wait a bit though just to see if it ends up working anyway for whatever reason.
Thanks so much guys!

kendimce said:
i have flashed wp7 and have activation code; but i cant download any files from market,
"There is a problem completing your request.Try again later.
Error code:c101a420
Click to expand...
Click to collapse
same thing
0711 said:
you have to do nothing...just wait...the marketplace has at the moment some problems
-> http://wmpoweruser.com/zune-services-offline-now-microsoft-working-on-it/
Click to expand...
Click to collapse

APJG said:
I figured I'd have to do that reg hack. I may wait a bit though just to see if it ends up working anyway for whatever reason.
Thanks so much guys!
Click to expand...
Click to collapse
You do have to hack the registry so your phone appears as a HD7... A lot of apps won't download until you do that. There's directions all over to do that. There shouldn't be any wait time after getting your code. If your phone doesn't appear as a HD7 when you look at the info on your phone, you will get that message when trying to download apps.

seems live id can't be deleted

zarathustrax said:
You do have to hack the registry so your phone appears as a HD7... A lot of apps won't download until you do that. There's directions all over to do that. There shouldn't be any wait time after getting your code. If your phone doesn't appear as a HD7 when you look at the info on your phone, you will get that message when trying to download apps.
Click to expand...
Click to collapse
Yep, you're right! Just did the reg hack and everything downloads fine, thanks!

[Q] activation for wp7

i know u can flash wp7 on the hd2 but is their a way of getting ur acctivation without calling?
if so what do i ask and is it complicated?

dsingh94 said:
i know u can flash wp7 on the hd2 but is their a way of getting ur acctivation without calling?
if so what do i ask and is it complicated?
Click to expand...
Click to collapse
Sorry but I think you have to call Microsoft. I don't think it is any other way. Just call Microsoft and tell them you installed Windows Phone to you HTC HD2 and you need an activation key. They will ask your name, phone number, and your e-mail. Give them this info and they will give you a activation key.

T-Macgnolia said:
Sorry but I think you have to call Microsoft. I don't think it is any other way. Just call Microsoft and tell them you installed Windows Phone to you HTC HD2 and you need an activation key. They will ask your name, phone number, and your e-mail. Give them this info and they will give you a activation key.
Click to expand...
Click to collapse
if i tell them im going to install it on my hd2 they will give me a activation key or do i have to tell them it is for a htc hd7?

dsingh94 said:
if i tell them im going to install it on my hd2 they will give me a activation key or do i have to tell them it is for a htc hd7?
Click to expand...
Click to collapse
well actually I would call them after You flash WP7 to your HD2 cause I don't really know what the whole process involves of entering the activation key being as I have never done it myself cause I have not flashed WP7 to my HD2. But it is all over XDA and other sites that talk about the HD2 that you have to call to get the activation Key to enable cloud services like market places and several other features of WP7.being that you may have to enter the information to your HD2 as you talk to them on the phone I would flash WP7 first then call. But I have read MULTIPLE POST by users that they called and got the activation key with no problems. I think this is because WP7 is a Microsft product and even though the HD2 is not an official WP7 device, they still have to give the key because you can not fully us the product with out it.
Edit: I toke a look at the Windows Phone development section and found this "[Confirmed working]HowTo actvate your wp7/HD2 Live services". I think you Might find this very usefull.

chat link and easier rom
Here is the chat link:
http://support.microsoft.com/contactus/cu_sc_selector_chat?ws=support#
click on "Product Sales, General Inquiries and Genuine Advantage Questions" and go on... i got mine there in a chat box all info here on xda
http://forum.xda-developers.com/showthread.php?t=911579
tho i was able to skip all that activation chevron stuff by installing XBmod_LEO70_ROM_1.03 colors here is the link to the updated 1.04 thread
http://forum.xda-developers.com/showthread.php?t=944995
Like the post above me says i installed it first than set up my internet connection (important if not activation will fail) if you had to leave the activation window to set up internet you will get it again when setting up your live account in the email box. the person on the other end of the chat box will be in a hurry make sure you keep him/her on saying you want to make sure everything works right and he has to also know you have successfully activated or he may just decline that key and remember you cant have 2 keys on live at the same time so do not do it it will cut one or maby both off
remember do not thank me i just re direct other noobs like me(semi noob) i do read alot tho Thank every one here who takes time to write these guides and make programs an kernels to flash our phones

wm 7 sucks

I second that
Sent from my GT-I9000 using XDA App

i know
it it alright and the only reason i have it is to use netflix and it is on my second hd2 which dual boots android too i would not want to use it as my main phone whatsoever if android was secure enough or could spoof my hd2 to one of the secure androids that come with netflix i would be happy and not think of winmo again i do say wm7 is pretty smooth though from what i have used

just email microsoft customer service, I got my code in this way

kekelovewi said:
wm 7 sucks
Click to expand...
Click to collapse
Well your opinion "sucks" mainly because there is no such thing as WM7, Its WP7 (Windows Phone 7), which is a completley different OS to Windows Mobile.
@ OP
Go into the HD2 WP7 forum, there is plenty of topics on activation. You can do it via email or chat not just phone.

How to Activate your WP7 - The Easy Way

Honestly, the only thing you have to do is call MS for a key, tell them you got a new HTC phone, and you can't get on the Marketplace. They'll give you the key after being on hold for 10 minutes or so. Just did it last night. This crap about registry edits and certs is baloney.
Worked fine for me, I didn't do all those wasted steps. No point in doing it. Get the key, save it, reuse it as many times as you want. Done.
Discuss.

What's the news?
Also you clearly didn't understand what registry edits and cert stuff is about.

Well, the phone's activated now and everything works 100%. Do explain your argument.

I think he dl the ROM with Chevron built in. So he is right to a certain extent.

agentfazexx said:
Well, the phone's activated now and everything works 100%. Do explain your argument.
Click to expand...
Click to collapse
Every now & then your phone automatically locks apps and dissables opening and downloading new ones. The thing is, to unlock it you will have to connect your phone to your PC and unlock it every time it get's locked. Unless you edit the registry so it will never lock again This whole activation with the registry has nothing to do with the LIVE and Hotmail activation. And about that, I think everybody here knows by now you can call MS for the free activation key. But this is XDA we like to tweek our way in, And for the most of us editting registry is easier than pissing straight in the toilet

Nimac91 said:
Every now & then your phone automatically locks apps and dissables opening and downloading new ones. The thing is, to unlock it you will have to connect your phone to your PC and unlock it every time it get's locked. Unless you edit the registry so it will never lock again This whole activation with the registry has nothing to do with the LIVE and Hotmail activation. And about that, I think everybody here knows by now you can call MS for the free activation key. But this is XDA we like to tweek our way in, And for the most of us editting registry is easier than pissing straight in the toilet
Click to expand...
Click to collapse
So when it says "not available at this time, try later..." that's what you're talking about?
lhernana2j said:
I think he dl the ROM with Chevron built in. So he is right to a certain extent.
Click to expand...
Click to collapse
That unlocks it to all carriers.

agentfazexx said:
So when it says "not available at this time, try later..." that's what you're talking about?
Click to expand...
Click to collapse
Yeah exactly. Since you have WP7 you'll probably have that unlock tool right? Now I have to be honest I havn't tried the registry edit yet because I changed bacl to Android a while ago(I can't survive without Whatsapp haha), but if the story's are true that registry edit could fix some anoying problems with your apps. I'm sure you figure it out. And otherwise try youtube. I learned a lot of tweeking by watching simple totorials with all the links needed

Nimac91 said:
Yeah exactly. Since you have WP7 you'll probably have that unlock tool right? Now I have to be honest I havn't tried the registry edit yet because I changed bacl to Android a while ago(I can't survive without Whatsapp haha), but if the story's are true that registry edit could fix some anoying problems with your apps. I'm sure you figure it out. And otherwise try youtube. I learned a lot of tweeking by watching simple totorials with all the links needed
Click to expand...
Click to collapse
The other REALLY annoying thing is wifi is not all that reliable. "Searching" comes up and hangs. Tried all of the ROM's out there... Works every now and again, usually doesn't.

agentfazexx said:
That unlocks it to all carriers.
Click to expand...
Click to collapse
Err. No.
It's a developer unlock, allowing you to sideload applications to your phone.

Activation
I activated via the chat function on the (dutch) microsoft support site. They didn't ask for an IMEI number just name and phone number.

[Q] Activation code

How many times can you use the same activation?
I've used mine twice and I want to play on WP7 again, but I doubt I'd keep it for long but I want to know if the code can expire? If so then I'd probably just wait for a Mango update.
Thanks!

Nilesh1 said:
How many times can you use the same activation?
I've used mine twice and I want to play on WP7 again, but I doubt I'd keep it for long but I want to know if the code can expire? If so then I'd probably just wait for a Mango update.
Thanks!
Click to expand...
Click to collapse
Forever I have used mine over 20+ times changing to diff roms etc.
FPM

is there a way to get ur activation code from the hd2 i did it while i was on the phone to m$ never wrote it down ?

tonybangbang said:
is there a way to get ur activation code from the hd2 i did it while i was on the phone to m$ never wrote it down ?
Click to expand...
Click to collapse
You don't really need an activation code. 'Cause theoroticly WP7 is never released for HD2. I even got an code just by mailing the helpdesk, didn't even call them.
If you mean the activation code for WP6.5, Don't really think it has one. Just go to the HTC site, install the HD2 WP6.5 rom which can be found somewhere under the topic HD2.
Otherwise, call Microsoft and supply them with your S/D number. Mostly to be found on the back of the box, otherwise behind the battery socket.
Take out the battery and read it out

i think he has used the activation code for windows phone 7 by typing it in the phone when asked and didn't note it somewhere else. so he wants to know if he can read it out of the already activated hd2 running wp7 to use it on another rom again....

have the same question here could i read out the used activation code from my hd2 to install new rom ??

Me too, I wrote my code down and somehow lost it
I have asked this question before but no one answered.
It must be somewhere on the phone but it may be encrypted like it is on Windows
Think I will try ringing them again and asking if they can give me my code as I have lost it.

If you lost your activation code for WP7, then you cannot retrieve it anymore.
It is encrypted somewhere in the phone.
It is like a password, when you lose them you are ****ed but they are somewhere in the sites core but you can't get to them.
I recommend calling Microsoft again, mailing or even open a chatbox with an microsoft employee.
And wright it down this time

Yea, I chatted with MS after I reflashed and hadn't written down the code, and they simply gave me the same one and asked that I'd write this one down and save it in case I needed it again.