Database Users

XDA Exec, STUCK ON SPLASH SCREEN

Ok, Ive got a new problem with my XDA Exec.
Opened it up and tryied to turn on the backlight and nothing. tried a soft reset, nothingtried a hard reset now it just sticks on the splash screen, the red writing comes up on the right and side and just hangs there forever!
Please help

You're stuck. apparently the only remedy is turning it in to repair. For most of us it is under warranty.

Just off the phone to 02. Theres sending me a new one via courier on monday. it's less than a day old.
Is this a comon fault with the Exec?

erm ... I managed to experience this problem.
I was trying to uninstall SPB GPRS thingy that comes with the O2 package, and it just wouldn't go. I ended up deleting the program files and getting an error when it started up, so I deleted the GPRSNotify file under Startup. It never worked again ...
I got the splash screen, tried soft and hard resetting and various permutations (including standing on one leg and while holding breath) ... nothing. Did try to install fresh ROM, but startup wouldn't get far enough to let PC load ROM over USB.
Ended up contacting O2 who sent me a nice shiny new one, as it was only three weeks old. This time I haven't installed GPRS monitor thingy, and I don't intend to fiddle with it again ... or at least until I've forgotten my lesson ...

Sorry i ment to give you guys an update on this. I did manage to get it working again, although i still accepted the new one the sent to me.
What i did was installed a new rom off the 02 website. at 1st the computer couldnt see the phone so wot i did was enter what i think was the programming side of the phone. i found the instructions on how to this on the net. i think i pressed the 2 soft keys and the light switch while pressing the reset switch with the stylus (i think that was the buttons but unsure as i cant find the page again) when the screen light up again there was some faint writing on the screen with the word serial or usb. Double clicked on the rom file and 30mins later my phone was revived.
Funny it was the gprs monitor that i too installed before the phone screwed up? ive since installed it again on the new phone and have had no problems with it since.

trickydickyd said:
I think i pressed the 2 soft keys and the light switch while pressing the reset switch with the stylus (i think that was the buttons but unsure as i cant find the page again) when the screen light up again there was some faint writing on the screen with the word serial or usb.
Click to expand...
Click to collapse
Otherwise known as Bootloader mode

Aye, thats the one.
Cheers

Please Help-Wizard Won't Boot After Flashing

I have a g4 8125 and tried to flash black diamond 2.0 using shelltool. I followed all the instructions, but I may have messed something up. I installed the enablerapi and certspcs files on my phone, but i realized later that i did this after turning off my radio. After flashing I made a hard reset, and now it just comes to the cingular splash screen and shows my ipl, spl, gsm and os (which it says is 6.0.0.0) and doesn't load anything. Anyone have any ideas? It won't connect to activesync either.
edit: sorry for my ignorance, thanks for the help though!

Please refrain from posting WITHOUT using the search bar. This question has been answered more than a million times.
For starters, hold down the camera + power button whil poking at the reset button

Hello there.
This is my first post, and I hopefully pray that I don´t get a "Please Do a search" kind of answer as I have been doing a hard search through the forum but haven´t found what I´m looking for. Probably I´m just using the wrong search terms but english is not my native language so I´m not sure how to look up for this issue.
First, I unlocked the sim of my device by sending it to a third party. Afther that, the phone came with a Wizard-Love OS installed, and finally I got excited and started to mess around with the Shelltool to get the device upgraded to WM6. (It´s a G4 by the way).
First I successfully upgraded to wm6 wee htc wizard v5.2.660, but then I found that the keyboard mapping was all wrong with the shown special characters (they weren´t where they were supposed to be at all), so i tried messing up with the registry trying to select a local language for spanish with no success at all....
Also I was having some issues trying to connect to internet via wi-fi even when I did get connected to the network, but did not test it hard enough.
Then I went farther trying to "shelltool" a Black Diamond 2.0 Touch rom, but then everything became a real mess... The Shelltool said that it was finish only like 4 to 5 minutes after starting so I disconected and Hard Reseted the unit. Don´t remember if I disabled the radio before flashing it, nor if I had the sd card installed on the device at the flashing momment, but definetly i had reinstalled the cert_spcs and EnableRapi cabs prior to this seccond attempt.
After the hard reset, it started but freezed on the first screen showing the ipl, spl, gsm and os (which it says is 6.0.0.0). Then I hard reset like two more times, with no luck. Then I entered on the bootloader mode, but after trying that for a while the phone stopped responding. It did not turn off, so I removed the battery. Then when I put the battery back the unit did not turn on at all. Even it did not show the charging red light when I connected it to the usb nor the wall ac adapter. I was devastated... I leaved the unit with the battery out all the night and the next day I reinstalled the battery to see that the device did turn on and did charge, but still it was locked on the splash window.
I tryed to reflash the unit using the bootloader under windows xp, after killing the activesync connection and using the wizard_Love_2.26.10.2_WEE_Novii_CF2 rom. The unit showed a progress bar so the pc and after 10-12 minutes it was done. I Hard reseted the unit but then it always started on the bootloader screen as if I was pressing the camera button.
Hard reseted, soft reseted, battery out and in, no luck. Then it went dead again. It did not turn on at all and no charging light. Once again i leaved the unit all day without battery and send it to the friend that had unlocked the sim for me. He just called me and told me that the unit was now up and running again with wizard_love rom. I´m really not sure how he did it. Probably i did something with the sd inserted when it was supposed to be out. I did flashed the wizard love on bootloader with the sd inserted but i´m not sure if that could have make the mess.
I would like to know if anyone have had this kind of lock up and how to deal with it (how much time to leave the battery out, etc). Also I will love to know how did my friend (he wont tell me as is it´s bussines and he charges for it) finally restarted my unit flashing wizard_love again, as I´m still too curious to not try to flash my unit again and probably be on the same mess once again.
Thanks in advance.

That's a lovely 1st post. If every one is to be like that.. it would be just to nice to help others.
Anyway, this may not sound logical, but I get problems with Shelltools when I do not have the official ROM flashed before another flash. What I would suggest is that, you ought to have an official ROM (check Wiki to download your official ROM flashing EXE), which seems to get me out of trouble a few times.
Also, it maybe wise to check your battery before any flashing attempt, make sure it is 100% (60% will do mostly, but in case of an emergency, that 40% helps). It cases where a phone doesn't go charge/bootloader, it is battery problem. The overnight thingy that you've done, probably rest the battery long enough to boost it to a charge (e.g. how you get a blink when you switch off a torchlight for period of time on a low batt).
Good also among your information, tell us the IPL/SPL/Radio on the ROM you are using.

Wizard is Frozen - It won't start. Someone help pls??

Hi, I would really appreciate anyones help with this. My brother went on holiday and left me his 02 XDA Mini S (I found out here its also called a Wizard?), and I had no problems using it for about 3 days - was just testing the various features.
I found my brothers contacts - and since its now a hand me down so I wanted to remove all these etc - I asked my brother what to do and he said do a Hard Reset. I found out in the Manual how to do it - I press the Communication Button and the voice command button and use the reset and nothing happened. I asked my brother and he said use the communication and voice button and then turn it on, that sometimes works - and it did. The screen showed:
Press Send to restore factory default...
I pressed the send button and it said it formatted. I was happy, it turned on, I did the set up - everything was working. Then at the end of the day I turned it off and in the morning I turned it on - all the screen shows now is the screen which first comes on - 02 with and underwater bubbles thing, and four lines -
IPL 2.21.0001
SPL 2.21.0001
GSM 02.07.10
OS 2.21.4.1
in red.
It won't go to the next screen - which I think says windows mobile. It just stays at the first screen when I turn it on - and has these four lines
Can anyone help me please? My brother will be back from holiday soon and he will be very upset with me if he finds I ruined his phone
please please please help me - i'm not as good with technology as you guys
Jocelyn

Try and get into bootloader mode by holding down the camera button and soft resetting your device. From bootloader mode you can flash back to the factory rom that was on the phone or wizard love.

Hi
I found how to go into Bootloader mode - my phone now shows three colours. But I'm not sure how to do the rest you mentioned. Could you explain how I should do it step by step please? Sorry!
Jocelyn

He means that you download the orginal rom from your provider and flash it back onto the phone.

Ok
I have made no progress
Here's what I did (please don't laugh - I'm new at all this)
1. I downloaded the active sync software from microsoft, and also downloaded a file i searched through on the forum mentioned by peter, called Wizard Love.
2. I pressed the camera button and soft rest the wizard to go into boot mode
3. I ran active sync - it said no connection.I connected the Wizard and searched - it said that no device was found (but the computer made a sound like it always makes when USB is plugged in). Also on the phone, it showed the word USB at the bottom left of the screen.
4. I extracted the wizard love and double clicked on the file newromupdateutility_wizard_noid.exe
5. When I got to the screen about existing software on the phone it was blank in that section, but it had the option to use the new one, so I proceeded.
6. The Wizard screen switched to a bar and completed 100% within about 5 minutes. Same thing on the computer screen.
7. It shows congratulations - etc.
8. I clossed everything and shut off the computer. Disconnected the wizard and there was a picture like some love cartoon characters - and thats all.it just stayed at that screen for a long time. Finally i thot maybe i should turn it off, but the power button does not work.
9. I used the stylus and did it a soft reset - the phone still froze at the start, with a wizard love cartoon - but the 4 lines i mentioned in my first post were different - it showed different numbers. But it still stuck there.
10. I thought maybe the wizard love is not compatible with my phone? So I went to the 02 XDA mini site, and downloaded the software from there - Xda_Minis_Upgrade_v2.21.4.101. I redid the whole thing, this time with this software.
11. At the end I saw Congratulations! again, but this time the screen had gone back to 02 - and the numbers went back to what was in my original posting. But still the phone does not start - its just stuck at that 02 screen with the 4 red lines.
12. Somone help me please!!! Have I made it worse???
Jocelyn

The Love ROM should work on your phone since it it does not have IPL/SPL (AFAIKnow). However, it seems that the phone itself already have a bit of problem itself. Using the "Xda_Minis_Upgrade_v2.21.4.101" to flash the phone in bootloader mode is the wise thing to do. Probably you'll need to hardreset it again (i.e. what you've done in the very first post).
As far as I can see, you've did nothing wrong on your first post. It seems to be the phone problem. ANYWAY, you may want to note the little issues. Example, do not have the miniSD card in the phone when doing all the stuff said above.. and possible, remove the SIM as well.
Also, sometimes, it takes ages for it to boot up. I'm not sure how long you've waited, but I would say.. give it a good 5 mins to do its bootup to confirm it hanged.

Sorry
I should have mentioned - in both cases when I ran the utility, once I waited at the splash screen for more than 10 minutes and nothing happened, i just tried to do a hard reset. In both cases the words came up, press send to do a reset etc...
but when I press the left (green phone) button (i think that is the send button?) it says format failed everytime.
I searched at some other thread and followed what Zabardast_1 says about flashing and I tried that, it does not work. Is there any other option? Oh i also tried it another time, this time disabling Anti Virus first - but still no luck
Jocelyn

Hmm.. I'm sorry to tell you. Since you have a 'Format fail', you 'officially' have a bricked device. That has something to do with the hardware.. or stuff that doesnt have any thing to do with your flashing.. probably CID unlocking may cause this problem.
ANYWAY, it seems that your only choice is to get it to somewhere to have it fixed. probably you want to make it as official (i.e. use the O2 ROM) before taking it to O2 to have it fixed.

Problem while booting my trinity phone

Hi,
I have got my trinity phone one year ago and never had a problem since last week. When starting my phone, it stops on the first screen (with "orange" logo) and nothing more happens.
I tried to reset it without succeed. The phone is not detected by the "activeSync" to make it flushable.
Help please !
Yves Florent CK

my problem is mor or less the same... only that dont apears any image on screen and the green led is constantly on...

I have loaded a long time ago an old version of ROM Gelly.
This ROM worked perfectly to a friend who suggested to do the same with my trinity.
The PROBLEM is that when i try to open the pda it freezes to the first srceen showing the rom version and after....nothing!
I tried to load again Gelly from the bootloader, it begins to run, it runs about 1% then the trinity makes a flash (this means it loses the connection with the pc) and then shows me again the first screen....
Please i need help!

me to. i try install the rom original and my pda is living again.
try this to

hi,
2 things ...
have you tried a hard reset ? (hold both softkeys & hit reset button)
and when flashing:
when you first run the rom upgrade from PC with phone on Activesync, it is quite common for phone to hang at the bootloader screen ...
worry not -
just re-run the upgrade from PC again immediately, without disconnecting or attempting to switch phone off.
(the word USB should be visable on device under the coloured bars)
if you do get hung up at bootloader screen a hard reset should at least get you back to where you were, and you can try re-flash again.
hope this helps,
regards,
Kevin

My trinity won't work anymore...
Hi all!
My trinity wont't work anymore. When i press the ON/OFF-button, the display is lighten up a bit, then the buttons are lighten up. And nothing more.
When i will go to bootloader mode, it is the same.
And when i will to a hard reset, the trinity ask me to press SEND or END key for restore factory default or cancel. When i choose the SEND key, on my display some ridicoulous letters appear, but nothing more.
When i try KITL mode, everything is the same.
Can someone help please?
Because i can't do something on my trinity
EDIT (maybe this can help my helper ):
After some time, the display and the buttons are not lighten up anymore.
When i try to charging the battery, it only works, when the buttons are not lighten up (when i switch on, charging is ok; when the display is lighten up a bit, charging is ok; when the buttons are lighten up, charging won't work; when the display and the buttons are not lighten up anymore after a time, charging is ok)

hi... i have a similar problem.. i tried soft reset, hard reset, but my phone wont go past the boot screen.. previously i just updatet the windows mobile from 5 to 6 and the phone crashed half way throw.. can some one help me.. by the way the windows mobile was one update from the web...

never mind... problem solved... tks anyhow

weezer_88 said:
never mind... problem solved... tks anyhow
Click to expand...
Click to collapse
ok solved...
Can you tell how you did it?
Thanks

weezer_88 said:
hi... i have a similar problem.. i tried soft reset, hard reset, but my phone wont go past the boot screen.. previously i just updatet the windows mobile from 5 to 6 and the phone crashed half way throw.. can some one help me.. by the way the windows mobile was one update from the web...
Click to expand...
Click to collapse
But my trinity don't go to the boot screen, nothing on the display but lighten up slightly...
Nevertheless, can you please post, how you solved your problem?
THANK YOU in advance!

I downloaded the original Rom windows mobile 5 from http://www.htc.com/www/SupportDownload.aspx?p_id=3&cat=2&dl_id=111 then entered in KITL mode, connected the usb and reinstalled the original Rom, and all was fine...

GSM version not displaying

Hey guys,
when i start my mobile i am able to view the following things
ONBL 1.07.000
SPL 1.07.000
OS 1.07.000
my phone was working very well but suddenly it stopped when a call came and then after when i restarted i was not able to see GSM version over there but that line was left blank
and i am not able to go beyond HTC screen which displays this thing, when i start it then it self keeps restarting till i remove battery from it...
if i put it on charging then also the same thing happens..it starts automatically and keeps restarting... when it is in charging by charger or usb i am not able to see the yellow light on the phone which indicates that it is charging ... but some times i can see the yellow light .....
I am not even able to do hard reset with both phone keys green and red simultaneously ..
but i am able to get the 3 color screen by pressing camera key and power key.
i am not able to see the winodws screen any more ............
i tried to boot it without SIM and SD card also but no result..
and i am not able to know why i am not able to do hard reset....(because for it i have tried a lot..)

talajiam said:
Hey guys,
when i start my mobile i am able to view the following things
ONBL 1.07.000
SPL 1.07.000
OS 1.07.000
my phone was working very well but suddenly it stopped when a call came and then after when i restarted i was not able to see GSM version over there but that line was left blank
and i am not able to go beyond HTC screen which displays this thing, when i start it then it self keeps restarting till i remove battery from it...
if i put it on charging then also the same thing happens..it starts automatically and keeps restarting... when it is in charging by charger or usb i am not able to see the yellow light on the phone which indicates that it is charging ... but some times i can see the yellow light .....
I am not even able to do hard reset with both phone keys green and red simultaneously ..
but i am able to get the 3 color screen by pressing camera key and power key.
i am not able to see the winodws screen any more ............
i tried to boot it without SIM and SD card also but no result..
and i am not able to know why i am not able to do hard reset....(because for it i have tried a lot..)
Click to expand...
Click to collapse
Take it to a service center, if it is in warranty, they will rectify it for free. I think you radio is screwed up.

hey thanks for reply...
mine is not i warranty so can i expect that it will be repaired or not ..........
or can u suggest me any shop in mumbai who can do it .....

can you please say me that whether it is a hardware problem or a software problme..
can i cure it my self with the rom's avaiable on this forum
can one more thing why i am not able to hard rest my phone.....
can anyone plz tell me ..........
its urgent

It looks to me as a software problem. Not very sure though. See in the wiki if a radio is available or not. I am not very sure. But please note that before you flash your radio you need to patch your SPL using krazy's thread.
None of the ROMs available here has radio integrated. But you may ask the master chefs like ramersonw, krazy or ankit if they have a radio ROM with them.
Best of Luck

hey thanks...
so i have one problem solved as if i thinks because it is not a hardware problem..
but still have 2 problem...
1) why am i not able to do hard reset.....
2) if i will be able to find a radio rom ever or not.............
if any one can help me in this i will be much thank full to u.............