Database Users

Data not working on my wife's phone

My wife flashed her hero to the official sprint 2.1. She had never rooted or flashed a custom rom before, so her going to the official 2.1 didn't really bother me much. However, now she's running into an issue with her data not working. A couple days ago she noticed she wasn't getting her e-mail. Strangely enough, mine quite working too (I'm on fresh 2.1.1). I rebooted my phone and mine started working. So I went to her wireless and network settings and turned off her data. I then turned it back on and after 30 seconds or so it said it was connected and everything started working just fine.
The strange part is there are no errors and even when the phone tries to check e-mail, it doesn't report any errors. Now, on my phone when this happened, my HTC Mail app threw a fit because it couldn't connect to the exchange server. Since I could refresh my gmail account and got no errors I thought it was just our exchange server. I signed into my account on my PC (for exchange) and it was in fact working fine. After I rebooted (just this one time as mentioned above) gmail kicked off with new mail and exchange connected fine.
Today, she has told me 3 times now that she went in and reset the connection (turn it off and back on) and a while later it would quit working again. She turns her phone off every night, but for good measure I am having her reboot it now.
Anyone else have this issue? She never had this problem on 1.5, so I don't think it's hardware. I've only had the issue once, but I'm also not in her area right now (tower related, maybe? My data borked when I was at home where she is at right now).
Thanks

CodeMonk said:
Anyone else have this issue? She never had this problem on 1.5, so I don't think it's hardware. I've only had the issue once, but I'm also not in her area right now (tower related, maybe? My data borked when I was at home where she is at right now).
Thanks
Click to expand...
Click to collapse
This does seem like a tower problem. However, if you want to troubleshoot, you could always reset your data settings via the Sprint ## codes.
For data, enter this code: ##3282# on your Dial Pad. Give it a second and it'll ask if you want to view or edit your settings. Trouble shooting this problem would mean you have to Edit the settings, but in order to edit them you need your MSL code, which can be obtained by either contacting Sprint CS and asking them for it; or you can search around here on XDA and I'm pretty sure some people posted other ways to get your code.
Once you have your MSL code, choose edit when you get the pop up window and then click on your menu button -- there should be an option for you to choose reset -- enter your MSL code and your phone will reboot.
This may or may not fix your problem; I've had success whenever I've had data problems.

Hey thanks! I did a search for MSL and found a thread with a procedure to get it through CDMA workshop but the drivers don't want to work with Windows 7 x64.
However, my wife was complaining the other day that it takes a long time for her phone to start ringing when someone calls. I think I'll call sprint tonight when I get home and just tell them I need to fix that and see if they give me the MSL... Might kill two birds with one stone.

CodeMonk said:
Hey thanks! I did a search for MSL and found a thread with a procedure to get it through CDMA workshop but the drivers don't want to work with Windows 7 x64.
However, my wife was complaining the other day that it takes a long time for her phone to start ringing when someone calls. I think I'll call sprint tonight when I get home and just tell them I need to fix that and see if they give me the MSL... Might kill two birds with one stone.
Click to expand...
Click to collapse
On the taking a long time to ring:
1) Move the ringtone off the SDcard into the phone, in some cases the SD card is to slow to read it fast enough. - Worked for a buddy of mine
2) There is a polling rate you can set when you get the MSL - but I have heard sprint forces a particular rate from the tower even if the phone has one set. - This will also decrease battery life.

CodeMonk said:
My wife flashed her hero to the official sprint 2.1. She had never rooted or flashed a custom rom before, so her going to the official 2.1 didn't really bother me much. However, now she's running into an issue with her data not working. A couple days ago she noticed she wasn't getting her e-mail. Strangely enough, mine quite working too (I'm on fresh 2.1.1). I rebooted my phone and mine started working. So I went to her wireless and network settings and turned off her data. I then turned it back on and after 30 seconds or so it said it was connected and everything started working just fine.
The strange part is there are no errors and even when the phone tries to check e-mail, it doesn't report any errors. Now, on my phone when this happened, my HTC Mail app threw a fit because it couldn't connect to the exchange server. Since I could refresh my gmail account and got no errors I thought it was just our exchange server. I signed into my account on my PC (for exchange) and it was in fact working fine. After I rebooted (just this one time as mentioned above) gmail kicked off with new mail and exchange connected fine.
Today, she has told me 3 times now that she went in and reset the connection (turn it off and back on) and a while later it would quit working again. She turns her phone off every night, but for good measure I am having her reboot it now.
Anyone else have this issue? She never had this problem on 1.5, so I don't think it's hardware. I've only had the issue once, but I'm also not in her area right now (tower related, maybe? My data borked when I was at home where she is at right now).
Thanks
Click to expand...
Click to collapse
This may be too obvious of an answer, but have you tried using the device self service tool and updating your profile and prl?

CodeMonk said:
Hey thanks! I did a search for MSL and found a thread with a procedure to get it through CDMA workshop but the drivers don't want to work with Windows 7 x64.
However, my wife was complaining the other day that it takes a long time for her phone to start ringing when someone calls. I think I'll call sprint tonight when I get home and just tell them I need to fix that and see if they give me the MSL... Might kill two birds with one stone.
Click to expand...
Click to collapse
No problem, hope everything works out.

I had the same problem, took it to the sprint store (Waste of time!) and ended up hard resetting it, seems to have fixed the problem. you can hard reset by turning off the phone and then holding down the end, back and home buttons and selecting "clear storage" or "clear user data" (sorry, can't remember the exact wording). It will completely reset the software but it will wipe the data off your phone.

I got her MSL code via the logcat method that was just recently posted and reset her data and also changed her slot index. Although some people say that it is overridden at the tower, I also changed her priority. I updated her PRL as well. Before, it was ringing after I would hear about 3.5 rings, sometimes 4 full rings. Now it's ringing on the second ring. Also, her data was essentially turning off after about 30 minutes. After doing all of the above, she is saying it hasn't stopped working yet.
Thanks for all the suggestions, looks like it might be fixed.

Well it's still not fixed. She has it happen a couple times a day and now my phone is doing it too. It's not happening consistently that I can tell, just seems to randomly stop working.
Also, I'm on Fresh 2.1.2 and I'm getting some really really bad lag. I don't use any custom ringtones, just the ones that came with the phone and sometimes my phone will start to ring and the only way I know is because the vibrate starts. Then a good 3 seconds later I'm still getting a black screen as the phone is trying to tell me who it is.
I will randomly pick up my phone to surf the web too and it won't respond or do anything for like a good 10 - 15 seconds. I open up ES Task Manager and usually one of the mail apps is trying to update with like a 5% - 10% cpu usage, but that's all that has any CPU percentage. I'm not really sure what to try next. I've removed some apps that I don't really use and a couple that I just recently installed just to see if they are the culprit.
I'm using the Launcher Pro Beta too. Maybe that's it?

I've had a similar issue... only happened to me a couple of times since the update though... but I've just been turning "airplane" mode on and then off it turns off the radio and then turns it back on... seems to have worked for me...
again.. for me it's only happened a couple of times since the update to 2.1 so it could be a different issue.

I never thought of airplane mode. Doing what her and I are doing just reconnects data, not turning the radio on and off. I'm going to have her try that next and see if that fixes it. She says that she turns the phone off every night, but maybe she isn't some nights.

NO 3G or Internet after 2.2 froyo update

OK this is annoying the crap out of me, i had the evo for 1 month now so that makes my 30 day trial for sprint kind of useless,
my internet was working perfectly with no problem since the first day i got it,
did the update yesterday and had the problem with the flash browser and had to do a factory reset and everything work flawless and smooth after the reset.
after i did the reset and update the internet was working perfect on my usual places like work and home where i always get full bars and internet with no problem.
no when i went home last night and start playing around with my phone i KEEP GETTING INTERNET 3G SIGNAL DOWN, even in places i know theres perfect internet connection. its keep randomly giving me signing and right after i open my browser or application that uses internet the signal of the internet goes down and i dont even get a open it, i can make calls and message perfectly but no internet damn it.
CAN SOMEONE TELL ME WHATS GOING ON, EITHER THE UPDATE MESSED UP MY INTERNET 3G CONNECTION OR IS THAT SPRINT REALLY SUCKS AFTER 30 DAYS OF TRIAL?????????

My 3G was lame after a hard reset, but a few hours later it started picking up, and now I'm getting twice the speed I was getting before the Froyo update. I'm seeing as high as 1700kBitps on mobilespeedtest.com and dslreports.com/mspeed, 1400 on speedtest.net.Maybe the phone goes through some verification process and runs on a slower network masked by a 3G connection until it's verified, after the hard reset.

You could always do a reset with the MSL. You'll need you MSL code to make it work. I think the process is: dial ##786# and then when it loads, hit menu, reset. It will ask you for your MSL code. Enter it and the phone will reset. When it comes back on, it will reactivate on the service. This will do another factory reset by the way, but it resets more than just the data and system partitions.

superlinkx said:
You could always do a reset with the MSL. You'll need you MSL code to make it work. I think the process is: dial ##786# and then when it loads, hit menu, reset. It will ask you for your MSL code. Enter it and the phone will reset. When it comes back on, it will reactivate on the service. This will do another factory reset by the way, but it resets more than just the data and system partitions.
Click to expand...
Click to collapse
how can i check for my MSL CODE???
do i have to contact sprint to get the code or just go to my settings???
srry not to much of a smart guy with this tech stuff lol.

Windowsbreak/interop unlock seems to have killed my phone

Ever since unlocking my phone, I have been experiencing very troublesome issues. It all started with picture messages not going through and giving me "Can't Send Message. Try Again." Then pictures that I received started coming in as "Media content in this message" that never downloads. I tried showing this to a friend of mine that also has WP7, but of course the image sent. That is literally the only picture I have been able to send in the past two weeks.
Nothing seems to affect it as far as battery percentage, signal strength, Wi-Fi connectivity, or anything.
Websites are also having a lot of trouble loading. Most won't load unless I let the loading bar get to about 90%, then re-enter the address. I also get a lot of "We're having trouble viewing this page right now" messages. Very frustrating.
The Marketplace has been having trouble loading at times as well.
Some apps and games that require internet connections are having spotty issues. Sometimes USA Today won't load any news. Words By Post gives me network connection errors. 4th and Mayor sometimes tells me I have no connection to location services.
All of this is really starting to frustrate me. I can't figure out what is going wrong. The only thing I can think of is that I Windowsbreak/interop unlocked my phone around the same time I started having issues. All I've installed is a battery percentage meter, a screenshot app, AdvancedConfig to change my themes and get rid of app dehydration, and WP7 Root Tools so I could get the 8107 update.
PLEASE, someone help me.
and for reference, I have a Samsung Focus with 8107 on it.

Oh and another issue, sometimes my phone goes through HUGE lag phases where scrolling through menus is incredibly choppy and slow. The only way to fix it is to lock the device and let it rest for a minute.
I may try and get video evidence of this.

I would do a hard reset and see how it works and then slowly proceed with unlocks/homebrews again one step at a time and make sure your phone works well before going the next step. And, make a back-up each time so you can go back one step if you find the one that messes up.
Never try to change and hack everything at once; errors can occur.

Ehh I'm really not trying to do a hard reset just yet...I'm hoping there is some magical solution to this.

SD Card?
Have you an SD Card installed and how much of it is used? Like you, I would do everything short of a hard reset to solve this problem.

No sir, no SD card has been installed into this phone. I learned my lesson after having to get a replacement when I got an irreversible card read error on my last Focus.
That being said, this is a refurbished device.

rmcgraw said:
No sir, no SD card has been installed into this phone. I learned my lesson after having to get a replacement when I got an irreversible card read error on my last Focus.
That being said, this is a refurbished device.
Click to expand...
Click to collapse
Some users were having data issues after windowbreaking. There is a fix in the thread and it's quite simple iirc. Ask in the thread.
edit: try this too
http://answers.microsoft.com/en-us/...n/6a94ab3b-484b-4f29-88b7-d752fdbe4737?page=2

Well, after failed attempts at fixing this, and even working with Heathcliff on a solution, I decided to hard reset.
Re-unlocked my phone and installed AdvancedConfig. So far everything seems ok.

I know that it resets to release 5 instead of 6 which could lessen your data , but it is easily fixed in diagnostics :
*#32489#
back 1 time
NAS CONTROL
[5] RRC(HSPA) CONTROL
1 TO DISPLAY mine read release 5 after windowbreak
I then changed it back to release 6
you might also have dualmode turned off, turn it on for better perfomance
if you used heathcliffs interop did you also go to *#94765# auto sim config?
If all else fails talk Jax he made windowbreak!

gs4 data connectivity issues

I bought my girlfriend at GS 4. Ever since she got it she's having trouble connecting to the internet, whether it's 3G 4G or WiFi. it doesn't matter if she's home, in the house, or wherever. the phone is brand new, and it's already been factory reset by sprint. I had her take it to Best Buy yesterday and Samsung store, and they ran a fail tests on it she said it was good. Also since the moment she walked into Best Buy, immediately she had full bars of everything and her hone worked perfectly so they couldn't duplicate the problem. The phone is ahout 3 weeks old so no one will let me return or exchange it, which IMO is complete BS. She cant update her profile or download anything, and when she does it displays error codes. She had a data error "6602" when updating profile, and an entirlely full notification screen of errors from google play. Anyway I'm out of state so I can't help her, is there a way to get anybody to exchange this phone for her? Its ridiculous already.

Try going into settings then mobile networks then more networks then network mode then cdma. The phone will reboot. After it has rebooted and the 3g network icon has stabilized, go into settings, then more tab then system update. Then select uodate prl. Make sure it updates. Then select update profile. Wait until it says update successful. Now go back into the network settings like before and select lte/cdma. Let it reboot. After reboot, gold power button down and turn off phone. Once blue light has shut off and the vibrate had happened, take the battery door off. Remove battery. Hold down power button and count sixty seconds. After that, let go of button and put battery back in. Power up phone. Give it a minute to connect to network after booting up. If after a couple of minutes the network hasn't connected and stabilized, then there might be something wrong with the phone or tower network. If after trying this a couple of times, if it didn't correct the problem, then I'd go see a sprint service center. I've done this recently and it fixed my data problems. If it doesn't, in your case, then take it to the repair center.

try ##72786# let it go three the motions and see if this stabilizes the connection issues. it did for me

Signal Issue

http://imgur.com/OXM5Xii
Is this a signal issue? I had MMS issues from before. I decided to do a factory data reset. Then this signal/wifi combo on the top right showed up in the photo listed on imgur. Or is this a bug? My wifi has been bad recently to add to it. No download booster or dev settings for aggressive handoff either. Any help is appreciated, thanks.

I noticed this on the first day I had my device (Wifi and LTE active at same time). Thereafter it went away. It may be that, on initial boot (or after factory reset), phone is communicating with network to send device info and status (IMEI, etc) to TMo. Once that's done, the simultaneous icons stop. Just a theory.

It comes and goes for me. I did two resets because of a phone dialer issue after using package disable pro.

you might want to chill on that PDP for now, until you get things sorted.

I've also seen the LTE icon pop-up on occasion while on WiFi. It seems to happen when the phone has been sitting awhile and I turn the screen on.