I have an at&t 8525 which I bought online on ebay. The phone was refurbished, but had a 90 day warranty.
I decided to take it to a local at&t warranty exchange shop, and the phone was purchased around march 15th. So it's been just barley over 30 days.
The reason I took it in was because the phone refused to power on at all. It just wouldn't show any indicator lights. I had the assumption the mobo went bad.
but I replaced the LCD on it, so I was somewhat thinking that I wouldnt be able to get it replaced.
The guy noticed the void sticker was torn, and he asked me why it was. I told him I didn't know why/how and that I bought the phone just like that from ebay
After about 10 minutes they handed me a new at&t 8525 and said that they couldn't power on the original one so they replaced it.
=D
nice one man. get it unlocked, cid and hardspl and get a 6.1 rom on it
Way ahead of you brotha.
Funny thing is, I think I voided the warranty in more than one way.
But installing a third party ROM, and taking it apart, and putting in a new LCD.
=]
I have a HD2 and I am extremely happy with the device. Problem is I bought it on 20th October 2010 after the death of my last HD2 due to water . And since then the phone has had it's screen replaced once and PCB replaced once. Now, the PCB is going to have to be replaced again. Which is why I was wondering should I push through for a replacement given that I have just one more month left in warranty or would it not be worth the hassle?.. Any opinion would be honestly appreciated.
Since it is under warranty, you should replace the PCB. And sorry for your water damaged HD2.Did you try and revive it?
I did.. Try many methods I think it was my fault I tried to turn it on too soon =(.. I did send an email to HTC support here stating that my phone has had 3 major hardware failures and I don't trust this device because had the phone been out of warranty I would've have had to pay much more than the price of the device :O.. So, let's see what they say lol
Well I officially broke my precious Galaxy S3.
Dropped from my pocket to a hard floor.
The LCD began to leak down the screen, eventually filling the screen with black.
The irony? Not one single mark or scratch on the phone, even after this drop.
I hadn't yet swapped over my phone insurance yet from my old phone, and it happened 35 days after I got the phone from Phones4U.
They have sent it in for repair (under manufacture warranty). This takes TWO WEEKS. And I may get a phone call stating that due to the damage being from "shock" by being dropped, they cannot replace the screen digitizer.
If this happens, I have an option to pay £60 for them to repair it, or I can get the phone back and claim off insurance (because I only started my insurance on the day it broke, so I have to wait a week for insurance to be valid).
Thoughts?
I looked at this:
http://www.amazon.com/Original-Genuine-Digitizer-Assembly-Samsung/dp/B008AT974I
But too much £££
Its most definitely not a warranty claim.
£60 versus self repair with no warranty on your repair .
A number of i broke i replaced my screen posts on XDA worth a look to get an idea of costs difficulty etc .
jje
danieljamie said:
I looked at this:
http://www.amazon.com/Original-Genuine-Digitizer-Assembly-Samsung/dp/B008AT974I
But too much £££
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Click to collapse
i dont know why it says LCD not AMOLED on that auction..
Yeah they asked me in Phones4U if I dropped it.
To which I responded, "nope never", and there are NO MARKS on the phone at all.
He phoned the Samsung tech support and they said that the digitizer must have cracked due to a "shock or fall" and that I may get a phone call from the repair team arguing it.
Not sure what to do if I do?
I just want to claim ignorance and say it has never been dropped and get a new screen in it.
Anyone had experience with Phones4U repair center?
Service centers are not morons. If the screen is broken it a result of usegs and not manufacturing issue. I do not see why they should fix this under warranty. So say yes i drpped it and have it fixed for 60£
Sent from my GT-I9300 using xda premium
On July I've bought a TF300T on Gamestop... I've also bought the extended warranty...
Since few weeks ago I'm having some serious problems with the touchscreen, First it shows red areas where it is suposed to be black, some distortions, also shows some "ghost dots" like if someone was touching it even if no one is touching it, and most recently, sometimes with the tablet turned on the screen becomes completely dark or won't turn on at all.
Asus won't fix it since their warranty seal is broken and is unlocked (via asus unlock app but not rooted)...since here where I live Asus won't reach me a I took the device for repair since I need it for work...the guy told me that it's a factory problem... so no one can fix it but Asus...
The problem is that the seller at GameStop told me that the extended warranty would cover any changes on my device he said ANYTHING... etc... said that,,,
I went to the gameStop and they told me that their warranty will be valid only when Asus warranty expires,,, so I will have to keep the broken tablet for one year!!!!
Lessons learned:
1- NEVER BUY ON GAMESTOP AGAIN;
2- IF IN THERE'S NO OTHER GAME STORE ON THE PLANET... NEVER BUY THE EXTENDED WARRANTY
3- I WILL HAVE TO BUY AN IPAD.... SINCE A FRIEND HAD A PROBLEM WITH THE SCREEN RESPONSE AND APPLE GAVE HIM A NEW ONE....
I actually just bought an Xbox tonight and they offered me the extended warranty on that. Their explanation was: "If anything goes wrong with the system, as long as the damage isn't your fault (like dropping it out a window or something), you can bring the system and your receipt into any Gamestop. You hand it to us, and we hand you a new system on the spot."
My guess is, those guys were just dicks. Try another store. Bring your receipt, bring your device, downplay any personal fault. All they need to know is, you bought the device from them with a warranty, and it don't work anymore. Try another store, be polite, and don't tell them anything that you did wrong, like bring it in the shower or spill duck sauce on it, and I bet you'll be walking out of that store with a new Transformer.
-Tim
Extended warranties...
First off, never buy an extended warranty. Those things are scams.
I have bought three and two of those three felt like ripoffs. I'll never know about the third because I never had to claim it.
Ages ago I bought an MP3 player at Best Buy (this was before the iPod had even been announced). I decided to buy the extended warranty because this was an MP3 player with a built-in hard drive, and at the time that seemed like a pretty exotic setup and I wasn't too sure how long they would last. Well, it wasn't 'till I got home and read the fine print that I discovered that I had been sold a "one time replacement" warranty. So if I device died the next day, Best Buy would replace it and that's it: no more warranty. Now needless to say, that's not what I thought I was buying. I thought I was buying two years of warranty coverage. (FWIW: that MP3 player was stolen, and I eventually replaced it with an iPod I and later an iPod V. Though I've replaced the battery a couple of times, my iPod V has been going strong for seven years on that same Toshiba hard drive).
The second extended warranty I bought was on a refurbished Sharp laptop. This was a warranty straight from Sharp. Well, when the laptop stopped working one day I sent it in for repair. Sharp refused to honor the warranty claiming that 1) the laptop had been dropped and 2) I should never have been sold an extended warranty on a refurbished laptop in the first place. Now, I'm pretty sure that the laptop was dropped by the previous owner because I know that I never dropped it, and everyone in my family denies having dropped it themselves (though I cannot be 100% sure, of course).
But I agree with the other poster above: try a couple more GameStops before you give up.
It depends who you deal with really. Employees at best buy are the same way.
Sent from my VS840 4G using xda premium
Warning to anyone getting a new phone through the screen assurance phone... The other day I was running to get out of the rain and my phone fell and the screen broke. The screen became unresponsive and eventually went black. The phone would still vibrate so I knew it wasn't totally dead.
I went into the Verizon store and told them what happened and they said I would get a new phone this week and to send mine back (awesome right?). Well after doing some research on the screen assurance program, there was a big warning about being charged for the price of a new phone (which is crap, because they send you a refurb and not a new phone) if there is anything other than a crack in the display. Well this got me concerned because my screen wouldn't even come on and there was some cosmetic damage to the bezel from the drop.
I called Verizon to make sure that I wasn't going to get charged for a new phone if mine didn't meet their qualifications. I asked if I could send the new one back if they found other issues with my phone, such as water damage, and they said I could but they would not be able to send my old phone back either. I was ok with that, even though I'm out a phone after only 5 months...The screen assurance program was the only reason I cancelled my insurance. I have never reuined a phone besides a cracked screen.
The representative called me back a half an hour later and told me that she had made some calls and that if they found anything wrong with the phone that didn't meet the screen assurance program requirements that I would be charged REGARDLESS if I returned the replacement phone. She said that I am just better off not returning it if it didn't meet the requirements.
My questions for her were - how am I supposed to know if it doesn't meet the requirements? I have no idea what the requirements are as far a physical damage, because they are extremely vague on the FAQ's. I also asked her how I was supposed to know if there is water damage? These phones are splash resistant, so even though it was in the rain, doesn't mean it has water damage.
Her only response was pretty much that she was sorry but there was nothing that they could do and I would be charged the price of a new phone if there was anything wrong with it.
So at the end of the day BEWARE of the screen assurance program, Verizon will still find a way to screw you out of more money. If you return your broken phone it is up to "the warehouse" to determine if you will get charged $500 or not.
huntb said:
Warning to anyone getting a new phone through the screen assurance phone... The other day I was running to get out of the rain and my phone fell and the screen broke. The screen became unresponsive and eventually went black. The phone would still vibrate so I knew it wasn't totally dead.
I went into the Verizon store and told them what happened and they said I would get a new phone this week and to send mine back (awesome right?). Well after doing some research on the screen assurance program, there was a big warning about being charged for the price of a new phone (which is crap, because they send you a refurb and not a new phone) if there is anything other than a crack in the display. Well this got me concerned because my screen wouldn't even come on and there was some cosmetic damage to the bezel from the drop.
I called Verizon to make sure that I wasn't going to get charged for a new phone if mine didn't meet their qualifications. I asked if I could send the new one back if they found other issues with my phone, such as water damage, and they said I could but they would not be able to send my old phone back either. I was ok with that, even though I'm out a phone after only 5 months...The screen assurance program was the only reason I cancelled my insurance. I have never reuined a phone besides a cracked screen.
The representative called me back a half an hour later and told me that she had made some calls and that if they found anything wrong with the phone that didn't meet the screen assurance program requirements that I would be charged REGARDLESS if I returned the replacement phone. She said that I am just better off not returning it if it didn't meet the requirements.
My questions for her were - how am I supposed to know if it doesn't meet the requirements? I have no idea what the requirements are as far a physical damage, because they are extremely vague on the FAQ's. I also asked her how I was supposed to know if there is water damage? These phones are splash resistant, so even though it was in the rain, doesn't mean it has water damage.
Her only response was pretty much that she was sorry but there was nothing that they could do and I would be charged the price of a new phone if there was anything wrong with it.
So at the end of the day BEWARE of the screen assurance program, Verizon will still find a way to screw you out of more money. If you return your broken phone it is up to "the warehouse" to determine if you will get charged $500 or not.
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Click to collapse
Did you submerge it in water? Smash it with a hammer? Fry it in the microwave? If so, they are not going to honor the warranty replacement. If not, I think you are over thinking it. I have to imagine that they expect some damage to the plastic housing, if the drop was enough to shatter the screen.
dcallan said:
Did you submerge it in water? Smash it with a hammer? Fry it in the microwave? If so, they are not going to honor the warranty replacement. If not, I think you are over thinking it. I have to imagine that they expect some damage to the plastic housing, if the drop was enough to shatter the screen.
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Click to collapse
This is what I'm wondering as well I dropped mine and it landed on the corner. A bit of the plastic housing broke off as well as a small chunk of glass. Screen still works fine, so I decided to wait and save my replacement in the event I have a more serious accident.
I was planning on getting a replacement after approx 1 year, does anyone know if that bit of housing that broke off is going to stop them from honoring it? Anyone have any experience with something similar?
huntb said:
Warning to anyone getting a new phone through the screen assurance phone... The other day I was running to get out of the rain and my phone fell and the screen broke. The screen became unresponsive and eventually went black. The phone would still vibrate so I knew it wasn't totally dead.
I went into the Verizon store and told them what happened and they said I would get a new phone this week and to send mine back (awesome right?). Well after doing some research on the screen assurance program, there was a big warning about being charged for the price of a new phone (which is crap, because they send you a refurb and not a new phone) if there is anything other than a crack in the display. Well this got me concerned because my screen wouldn't even come on and there was some cosmetic damage to the bezel from the drop.
I called Verizon to make sure that I wasn't going to get charged for a new phone if mine didn't meet their qualifications. I asked if I could send the new one back if they found other issues with my phone, such as water damage, and they said I could but they would not be able to send my old phone back either. I was ok with that, even though I'm out a phone after only 5 months...The screen assurance program was the only reason I cancelled my insurance. I have never reuined a phone besides a cracked screen.
The representative called me back a half an hour later and told me that she had made some calls and that if they found anything wrong with the phone that didn't meet the screen assurance program requirements that I would be charged REGARDLESS if I returned the replacement phone. She said that I am just better off not returning it if it didn't meet the requirements.
My questions for her were - how am I supposed to know if it doesn't meet the requirements? I have no idea what the requirements are as far a physical damage, because they are extremely vague on the FAQ's. I also asked her how I was supposed to know if there is water damage? These phones are splash resistant, so even though it was in the rain, doesn't mean it has water damage.
Her only response was pretty much that she was sorry but there was nothing that they could do and I would be charged the price of a new phone if there was anything wrong with it.
So at the end of the day BEWARE of the screen assurance program, Verizon will still find a way to screw you out of more money. If you return your broken phone it is up to "the warehouse" to determine if you will get charged $500 or not.
Click to expand...
Click to collapse
i think the only mention that fell while it was raining, its what it ruined it for you, they assumed water damage, you should just said that you dropped and broke the screen. thats how they roll.
They said they would check it for water damage once it was received by the warehouse. They said they inspect every phone that comes back for the screen assurance program. Even if I wouldn't have said that it fell while it was raining, they would still see if it had water damage. I don't know if it does or not but there is no way to find out without sending it back in. When I do they can charge me $500 if it does.
00McD00 said:
This is what I'm wondering as well I dropped mine and it landed on the corner. A bit of the plastic housing broke off as well as a small chunk of glass. Screen still works fine, so I decided to wait and save my replacement in the event I have a more serious accident.
I was planning on getting a replacement after approx 1 year, does anyone know if that bit of housing that broke off is going to stop them from honoring it? Anyone have any experience with something similar?
Click to expand...
Click to collapse
Droid Turbo Screen Assurance FAQ's
Quote from the above website: "This one time replacement covers only a cracked display. If you have already received a replacement under this program or the device is found to have been subjected to other physical damage such as crushed or damaged housings, liquid damage, software or hardware alteration, it is not eligible for a replacement under this program."
"A cracked display refers to cracks to the outer glass/screen portion in the front of the device. Any damage that also includes a cracked housing, missing glass fragments or other significant structural damage to the housing does not qualify for the Droid Turbo Screen Assurance program. If you re unsure if your device meets the qualifications, you can visit a Verizon Wireless retail store to speak directly with a sales representative."
"If your Droid Turbo has been subjected to neglect, misuse, liquid damage, software or hardware alteration or unreasonable wear and tear, it is not eligible for a replacement under this program.
Note: Do not return your device under Droid Turbo Screen Assurance unless your damage is covered under this program. If you do, you ll be charged up to the full value of the replacement device, which may be in excess of $500, even if you subscribe to an Equipment Protection program. "
But the Verizon store sent it in, not you, right? Shouldn't they be responsible if they did not properly evaluate the damage? They can't charge you $500 for their mistake.
When I saw the screen assurance thing when I bought my turbo, it seemed too limited to warrant going without insurance. All it protects you from is if the screen cracks and nothing else experiences any damage. In my mind, this is only good for saving me the insurance deductible in such a cracked screen-only event.
First, they can actually replace just the screen. Second, if they didn't screen for other damage then any yahoo who had something happen to his phone would just crack the screen and ask for a new one.
I'm sure they'll fix the actual screen like they say they will then if anything is messed up past that it's on you.... because that's how it's written. A big selling point of this phone for me was that I can go case-less until i scratch up/crack this screen then I'll get my replacement and put a lifeproof on it.
They don't replace the screen or send your phone back in for you. They send you a replacement phone with a prepaid return shipping label and you are responsible for sending the broken phone back to "the warehouse" where they will analyze it and determine whether or not it qualifies for the screen assurance program. If not, you get charged for the price of a new phone.
Here's my experience with this whole thing. I dropped my phone in a puddle it was submerged for about 30 seconds. Put it in rice and it came back to life. Two months later I cracked my screen. Brought it to the VZW store, they ordered me up a new one after verifying some info. Two days later I had my refurbished phone and sent the damaged one back.
Haven't had any charges to my account. Doesn't seem like they check these returns too thoroughly unless you admit your guilt.
Sent from my XT1254 using XDA Free mobile app
Long as it isn't water damaged
I dropped mine ~3 weeks after launch. I got lucky that they didnt have a refurb available and received a brand new device. That being said my screen was shattered to the point of glass falling out of it, and the screen was completely black and didn't light up at all. Phone still worked, but was stuck in a bootloop at the droid logo and wouldn't even finish turning on. They still replaced it. I even forgot to send my old phone back for like 30 days, and they credited my account with the amount they had charged me the same day they received it back.
I am more worried about the "software modifications" section, since I had rooted my phone with moforoot. I returned it back to stock, so it shows "official", however the qe counter is still 0/1 which means it is not currently rooted, but was rooted in the past.
It has been about 5 days since I got notice that my old phone was received. Will have to see.....
I fail to see how rooting a phone can cause a screen to crack though
Verizon can quickly do a full reflash, so what do they care?
Don't say you dropped it
Last week I set my phone down on a rock to take a picture of a guy with his phone. When I came back to my phone, it looked like the wind had blown it, fell 2 feet, and cracked the screen. I called VZW Tech Support today, and when they asked me how it cracked, I said that I had dropped it. BAD MOVE! The rep then said that I had voided the warranty by dropping it, and couldn't replace it under the Screen Assurance program. I then asked for a supervisor, told her that I had misspoken and that I had not actually dropped the phone (which was true). She thought that laying it on a hot rock could have caused it to crack, because the manufacturer's defect has to do with the glass overheating and cracking.
So don't tell them you dropped the phone!
I got mine taken care of.. no issues.
i just requested mines, the order has been placed... i hope they dont bull**** me when they receive mines.
Whoever the rep was that says they won't cover it if it was dropped obviously doesn't know the program. They were probably just giving their standard response for other phones.
On the "software modification" issue, It has been over a month since I sent my phone back that I had rooted with MOFO and thankfully they have not tried to charge me for the replacement phone. So long as you revert any rooted phone back to stock it probably won't be an issue getting it replaced under the screen assurance program (though it's not a guarantee).
Is this program only for those who bought the Turbo straight from Verizon? I bought mine on Amazon because they had a better price than Verizon. Am I still eligible?
The FAQ for the Screen Assurance Program is here:
http://www.verizonwireless.com/support/droid-turbo-screen-assurance-faqs/
It doesn't specifically say it has to be purchased through Verizon, It just says it is for 2yrs from date of purchase of a new Droid Turbo.
On my s4 & note 3 that I had rooted before asking vzw for a replacement cause of various problems I had found after rooting both phones, I unrooted them & sent them back & had no problems with the replacement policy. So as long as you unroot the phone or brick it before sending it back they don't really care if it's been rooted before cause I don't think they really can tell cause the flag that gets tripped when rooting becomes untripped when you unroot your phone & as far as bricking your phone it then becomes impossible for them to tell if it's been rooted before.