Hey guys and gals, any help would be appreciated because I'm at a loss.
My sons Mogul was working fine for about 3 months now, but last week it started doing something weird.
First problem is that when it goes into sleep mode, it won't come back out, he has to soft reset it every time.
Second issue is sometimes when he soft resets the phone, it will just go into a reboot loop several times until it would finally start properly. The reboot thing would happen sometimes out of nowhere too.
Any ideas on this? Anyone ever run into these issues together and figured it out? I'm really about to throw in the towel because I've searched and only found issues that were partially like mine but nothing dead on like this. I tried reflashing it with the same ROM that's been on there working this whole time but that didn't help.
My noobish, random shot-in-the-dark guesses:
-maybe it's power related, a different battery might help, and/or eyeball the power contacts for dust/corrosion. Colder weather could have exacerbated this issue.
-moisture related, drying out for a day or so in a warm/dry location may help. Dissassemble as much as practical, at least pull the battery & slide out the keyboard.
Good luck & let us know what you find.
Related
Guys
I am facing a really weird problem which is becoming increasingly frustrating and driving me nuts.
I usually charge my phone overnite using the stock charger. The phone powers off after a while as per the the settings (15 mins I think) and stays like that throughout the night. But in the morning it fails to wake up totally. Nothin works. So, I am forced to soft reset it everytime this happens. This has happened quite a few times now.
Any ideas why this might be happening? This is killing me because the alarms dont sound and the phone is totally dead in the morning.
ps. I am using the stock HTC ROM (1.18, 07/22), on Cingular UMTS.
Thanks in advance.
JoKer
Dude, I'm getting the EXACT same thing!!!! I'm using using the stock TyTN ROM! I have no idea what's causing it, or even how to fix it. I thought it had something to do with software, but that doesn't seem to be the case here. I need help too!!!!
) .. that's crazy .. maybe this is the next SA ... jk ..
but seriously ... maybe there are more folks with this prob ... let's see if anyone knows any more details about this or how to fix it ..
And the really strangest thing is that this doesnt happen to me in the day .. it powers off and wakes up fine .. but then it's never powered off for that long ..
Mine seems to happen when it's powered off for a given amount of time. It's insanely annoying because I have to reboot, and I hate rebooting the phone.
I've experienced a lot less of this behavior since moving to the 1.20 radio ROM...
I'm at the 1.20 radio, and I'm still having the problem.
I too am having exactly this problem. I have flashed the Cingular 1.34 ROM but it seems that the ROM doesn't matter. (I notice the bluetooth and or wifi lights are still on, the screen just doesnt come back to life).
Hi, you probably already tested this, but your device goes into standby mode with WiFi on it will become locked and unable to power on.
But it has happenned to me this sympton without WiFi connected.
Cheers
check out this search...there are a few topics on this already
http://forum.xda-developers.com/search.php?searchid=192877
Well I used to think there was some truth to the freezing being related to certain apps... and I suspected on mine it was PhoneAlarm causing problems.
Last week I hard reset and re-installed everything except PhoneAlarm but am having freezing if my TyTN is not used for some time (does not have to charge to freeze!)... And yes, I do kill ActiveSync and WiFi when I know I will not be using my phone for a while. My conclusion is that there's more to this and that maybe a newer ROM from HTC will address this - anyone know what the status is on this??
BTW, anybody else having alarms going off constantly on re-boot or MS VC reading out ca. 2 weeks of appointments on soft re-boot?
I still don't think there is a definitive answer on this. I've heard quite a few things to fix it; but I don't really have any of the software that's mentioned. Someone said it was because I had Opera installed (so I uninstalled it), then someone said it was because of the ActiveSync Advanced Network Connection option (I unchecked that), last someone said it was because of SBSH PocketWeather, and to take that off the today screen. Well I'd rather not do the latter, so I'll test these two and see how it goes.
I think it's the today plug-in issue. I hard reset and left off PW and it didn't lock-up for 2 days. But like you, I like it a lot.
So I'll deal with resetting it.
For me, it's just Pocket Plus, Resco File Explorer and WA Lite on the Today screen along with the standard stuff .. really nothin that needs to connect to the connect to the internet .. and still ..
The one that caused the TyTn not to wakeup was Wisbar Advance. Since removing it, I've not had any issues with the pda not waking up from power off.
Ok, what are you using in its place?
Well after uninstalling Opera, and unchecking the check box; I had the problem again! ( So annoying (.
Well i'll post my problem too
I have missed class twice in a week because the phone alarm never rang in the morning. The phone was frozen and i had to reset it in both cases. I always leave it charginf over night and now i'm afraid to turn it off anymore for fear of never waking me up in the morning
Adi
guys,
I am suspecting the issue is related to the today's plugin. After a few days of experiments, I believe the battery level reading utilities such as SPB pockets plus or Resco today plugin might be the one we are looking for.
Not only uncheck it, but also un-install it, hopefully, would help to solve the problem.
Mark
I have no today's plugin, just the standard stuff, en i do have the same problem
Give the Fake Server Trick a try, which worked for similar symptoms on the old Axim x51v: http://www.aximsite.com/boards/showthread.php?t=112638
If your problems are caused by the same thing, then this is to do with Activesync launching itself automatically. This in turn causes windows mobile 5 to stop waking up from standby, requiring a soft reset. No idea why.
I did the FST straight away when I received my TyTN and I don't get any of the problems you describe at all. It's worth a go!
Hi,
For the second time in 3 weeks, my phone has refused to resume from hibernation.
I had to remove/replace the battery to have it back to life
Any clue/correction for that ?
Cheers
I had the same issue after installing SPB Keyboard demo. The phone did not go beyond the (white) HTC) screen, after reboot. Hard reset was the only way out. Hope you backed up your data.
Have a look through this thread. I'm not sure if they've found a solution yet, but it sounds like the same problem to me...
http://forum.xda-developers.com/showthread.php?t=596484
Good luck
Happened to me today twice already. Als had to remove nd re-place battery to get it started again. Anyone else experienceing this?
got same problem
happens at least once a day
hi all,
i having my 1st Android phone (HTC Legend), but my set suffering Standby on Death (SOD), not sure if the right term. When it on standby, I not able to wake the phone; only way to remove the battery and on the phone again.
However, during it 'freeze' mode, try calling the phone; won't ring but caller doesn't get any engaged tone keep trying connect tone.
Please advise if any1 experience the above or any steps I can do.
** Try searching the web, only found SOD on Win phone.
Cheers.
Edit/Delete Message
The same thing happend to me yesterday, for the first time (I pulled out battery to reset it). I had a few random resets last few days, but I do use my legend for app development testing, so i'm not sure if i somehow provoked the problem.
Offtopic, but just looking at logcat output of a normally running Legend you get impression that there are a lot of unfinished stuff, especially HTC applications (news widget is terrible)
I'm also seeing the same random resets on my Legend. Not sure what when wrong. I have a bunch of apps installed but I don't know if this relates to any of them.
It happened again just now. Restarts on daily basis now
just make a hard reset
Ok. I did a hard rest. And i don't want to install any apps, let it run in vanilla flavor for 2-3 days and see if it happens again.
If it does, that means it must be caused by one of the apps installed before
I had some SOD's, but after a complete clean and reset to original setting, everything disappeared.
Maybe it was a problem coming from installed software...
clean reset, wiped out everything. reset after 15hrs of up time. i'm going to RMA this thing
Hi all - first post here...
I have not long had my first HTC handset - and I really like it, but nearly every day I get this 'SOD'...as described here.
I had to remove the battery to wake it up again only this morning.
I have noticed, that it only seems to do this when it can't recieve the weather data (under the HTC clock)? the handset never seems to hang etc while it has this data?
Have others seen this? Could it be a bug?
Why not bring all SOD threads to one?
As I see all SOD's are same on all devices.
There is bunch of symptoms but if you have sod than you are experiencing some or all of the symptoms.
General help is to hard reset few times than flash shipped ROM then hard reset again few times then flash your favorite custom ROM or leave shipped, and reset again few times. And finaly set network to GSM+AUTO in Phone band configuration. Or try to change SIM with another network operator.
All of this helped some people but there is many who did not solve the SOD with this nor anything else.
I know I am posting in more than one thread same thing and it is not double or triple or X posting it is just help request for people who could finaly understand what is problem and help us all.
Sory, and thanks in advance.
Weather is not problem on my device, I did try turn it off, disable auto update of everything .... no difference.
Even I leave it connected to USB and it have the internet connection all time and I do not have SOD, I have DIM of death screen dims not turn of and if I disconect it and pres power to go to stand by or to turn off screen I can not power on device until i pull battery out few times - 4 - 5 timesto be precise or sometimes even more.
I got a new replacement unit and it works fine since. I guess my old unit was really defective
Sent from my Legend using XDA App
I have had to have my handset replaced now. My SOD contiuned and then the Mic gave up and no-one could hear me in calls - made it unusable as a phone. I also had battrey issues where the phone wouldn't charge and the battery meter read wrong.
All seems fine with this replacement handset.....
I tried posting this in the Sprint thread but haven't gotten any answers yet so perhaps I'll have better luck here. I pasted both posts to show the initial problem and what I did (essentially I factory reset). I'm still having the same problem where my phone will freeze while I'm charging it (about 2-3 times/week) requiring a battery pull. Anybody else seeing this problem or have suggestions on what I should try? Thanks.
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Twice this week my alarm didn't go off (luckily I set a backup today) because sometime throughout the night something happened. When I woke up the phone was frozen on the yellow Sprint Spark startup screen. I needed to pull the battery and everything started up fine. I updated to Lollipop about 2 weeks ago which is where I'm guessing the issues stem from.
Is there anything I should try other than restoring to factory and starting over? I'd prefer to not have to wipe everything from my phone but these issues are becoming problematic. I am not rooted.
Thanks.
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So I ended up doing a factory reset and while the phone certainly started running faster with better battery performance after the reset I'm still having this issue. I would say it occurs 2-3 times a week. It has only occurred overnight which is typically when I charge my phone so I'm pretty sure it is related to being left connected to the charger. The majority of the times I will wake up with a dim yellow Sprint screen and everything else frozen though occasionally the screen will be black with the led notification light red. In both situations the screen will not respond to any button pushes or holds and I need to pull the battery and then everything will start up fine.
Does anybody have any suggestions here on what I should do? I guess I can try and restore one more time and see but I don't really know why it would be different and it is certainly a pain to keep restoring the phone and losing all my settings. I definitely don't want to root now since I believe that voids the warranty and if I can't figure anything out with this I'll certainly be requesting a new phone from Sprint. Before I start dealing with Sprint though I thought I would check here first. Through all my searches on the internet I haven't seen anyone else complaining about this problem.
Thanks.
ks-man said:
I tried posting this in the Sprint thread but haven't gotten any answers yet so perhaps I'll have better luck here. I pasted both posts to show the initial problem and what I did (essentially I factory reset). I'm still having the same problem where my phone will freeze while I'm charging it (about 2-3 times/week) requiring a battery pull. Anybody else seeing this problem or have suggestions on what I should try? Thanks.
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Twice this week my alarm didn't go off (luckily I set a backup today) because sometime throughout the night something happened. When I woke up the phone was frozen on the yellow Sprint Spark startup screen. I needed to pull the battery and everything started up fine. I updated to Lollipop about 2 weeks ago which is where I'm guessing the issues stem from.
Is there anything I should try other than restoring to factory and starting over? I'd prefer to not have to wipe everything from my phone but these issues are becoming problematic. I am not rooted.
Thanks.
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So I ended up doing a factory reset and while the phone certainly started running faster with better battery performance after the reset I'm still having this issue. I would say it occurs 2-3 times a week. It has only occurred overnight which is typically when I charge my phone so I'm pretty sure it is related to being left connected to the charger. The majority of the times I will wake up with a dim yellow Sprint screen and everything else frozen though occasionally the screen will be black with the led notification light red. In both situations the screen will not respond to any button pushes or holds and I need to pull the battery and then everything will start up fine.
Does anybody have any suggestions here on what I should do? I guess I can try and restore one more time and see but I don't really know why it would be different and it is certainly a pain to keep restoring the phone and losing all my settings. I definitely don't want to root now since I believe that voids the warranty and if I can't figure anything out with this I'll certainly be requesting a new phone from Sprint. Before I start dealing with Sprint though I thought I would check here first. Through all my searches on the internet I haven't seen anyone else complaining about this problem.
Thanks.
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Click to collapse
Hi there. I have a Canadian Note 4 (W8) with Bell, and I am having identical issues.
While charging over night, I find my phone stuck on "Samsung" logo, with the bubble animal still running. Holding down the power button does nothing and the only work around is the battery pull. I noticed that it also gets warm (assuming from the screen on time?)
First tried cache wipe - no fix
Factory reset - no fix
Cache wipe again - no fix
Aaaand today I came into work late
jbkmin said:
Hi there. I have a Canadian Note 4 (W8) with Bell, and I am having identical issues.
While charging over night, I find my phone stuck on "Samsung" logo, with the bubble animal still running. Holding down the power button does nothing and the only work around is the battery pull. I noticed that it also gets warm (assuming from the screen on time?)
First tried cache wipe - no fix
Factory reset - no fix
Cache wipe again - no fix
Aaaand today I came into work late
Click to expand...
Click to collapse
Did your issues first start after you upgraded to lollipop?
ks-man said:
Did your issues first start after you upgraded to lollipop?
Click to expand...
Click to collapse
Definitely after the upgrade.
While on KitKat, it never happened (1 month ownership). But after upgrading to lollipop, it has happened 4 times (6 nights since lollipop).
Have you figured anything out with your situation? Woke up this morning to my backup alarm and the Yellow Sprint screen on my phone.
I guess I'll have to try another factory reset and if it still happens try and get a replacement. It just doesn't seem widespread enough of an issue to be a software bug with 5.0.1.
Very frustrated. I did another factory reset but the issue still plagues my device. It still only occurs once or twice a week but when I hear my old clock radio alarm in the morning I know when I look over I'll see the yellow frozen Sprint Spark screen. I am completely out of ideas and guess I will need to have it replaced under warranty. I'm hoping Sprint won't give me a hard time as this will be very hard to demonstrate.
It definitely appears to be a software issue as it never happened before I upgraded to Lollipop but there must be more to it or others would be complaining.
If anybody has ideas please let me know. Thanks.
Response to Note 4 Freeezing while charging
I have found that after turning the quick charge feature off the problem is not happening. Hopefully this is fixed in 5.1
I'm having the same issue even after turning quick charge off..def a lollipop bug, never experienced this on kk.
I know its not the BEST option, but after taking the update to lollipop, sometimes left over kitkat files can make the system poop out. Sometimes a factory reset will take care of the leftovers. But of course, then you have to set your phone up again
If you've tried this or plan to to, let us know the results.
(When i first took the update, my heartrate monitor sensor was always on, so i did a factory reset and it fixed my problem).
Solved with workaround!!!
I faced this "sleep of death" too after updating to Lollipop. I had to pull out the battery almost every time after charging. Very annoying! I noticed though that my phone never froze in my car while charging. Thinking about the difference I realised that I keep my phone awake in the car while charging using Macrodroid (which I love anyway to automise all kinds of things). I made a simple macro which keeps my phone awake while charging and another one that returns the phone to normal while on battery.
While charging: Trigger: Power Connected; Actions: Keep Device Awake enabled & Screen Off, Constraints: None
On Battery: Trigger: Power Disconnected; Actions: Keep Device Awake disabled & Screen Off, Constraints: None
Off course there are alternatives available to Macrodroid that should be able to do the same.
My problems are solved, with and without fast charging. I hope this will help some of you as well.
same problem here
Ive tried turning off fast charging option on the powersaving mode
And also tried the option on developer mode, the "keep device awake while charging"
And even flashing dofferent firmwares from sammobile through ODIN and installed custom roms. These options doesnt resolve the issues on freezing while charging..
I think turnong off your device while charging is the only option..
Im using note4 N910C..
Clasimodo said:
Solved with workaround!!!
I faced this "sleep of death" too after updating to Lollipop. I had to pull out the battery almost every time after charging. Very annoying! I noticed though that my phone never froze in my car while charging. Thinking about the difference I realised that I keep my phone awake in the car while charging using Macrodroid (which I love anyway to automise all kinds of things). I made a simple macro which keeps my phone awake while charging and another one that returns the phone to normal while on battery.
While charging: Trigger: Power Connected; Actions: Keep Device Awake enabled & Screen Off, Constraints: None
On Battery: Trigger: Power Disconnected; Actions: Keep Device Awake disabled & Screen Off, Constraints: None
Off course there are alternatives available to Macrodroid that should be able to do the same.
My problems are solved, with and without fast charging. I hope this will help some of you as well.
Click to expand...
Click to collapse
Thanks a lot, Mate. I'm trying your workaround now. Will report later if it works on my phone. BTW, so, are you sure it is a just a system issue? Definitely, isn't a hardware problem? Did you fix it, after your post -a month ago-, installing, for example, lollipop 5.1.1 or Cyanogenmod 12.1? I'm on 5.0.1, SimpleRom V4. Of course, mi device, N910C, is rooted.
Thanks again.
With lollipop 5.1.1 the problem is solved for me, even without this workaround.
Sent from my SM-N910F using XDA Forums PRO
I'm having similar issues as you guys. I found out that my phone will only perform normally when I charge it with my laptop USB port which I think is around 0.5amps. Anything above that, even a 1amp charger would cause the phone to freeze, reboot and turn off and not turn back on. The phone has been in repair 4 times and the problem is still there. Now every night I'm forced to charge my phone with my laptop which takes an age instead of the fast charger that came out of the box.
Currently my phone is still freezing and rebooting when I'm out and about and the only way I can get it to perform normally is when I plug it into my laptop. This normal functioning would only last whilst the phone is plugged in.
Hello
I'm getting 1-2 restarts almost daily, and what is consistent is that the phone will short-vibrate once, then a pause of about 8 seconds, then two quick short-vibrates in succession (about .25 sec apart) and then the phone restarts.
This can happen when in my pocket, it can happen while actively using it, can also happen when just sitting there on my desk with screen on. I haven't seen a pattern regarding app use or activity triggering the restart.
I posted a question a month ago about how people with Androids can troubleshoot restarts. There HAS to be a way (app, etc) that allows you to see crashlogs **without** rooting your phone. Yet, I got no replies here to my last post.
Is this really such a hard thing to do with Android? Please, tell me if I'm wrong and missing something completely obvious. I'm right now factory resetting my phone cause I can't figure what's causing this.
Thanks in advance for the help.
I have the some.
Any once have fix for this random reboots ?
Same problem at any moment. And sometimes it stays at a boot loop.
I have changed the firmware to a custom one and the problem persist.