Database Users

Activesync: Unknown device

Hi all,
It's been a while, but I am back with HD2. I have a problem. I have win7 business on all off my computers, I instaled latest activesync, but I keep getting error connection. When installing drivers, I get the unknown device, so instalation failed.
Not even bluetooth recognition works.
Any suggestions, please?

vid200 said:
Hi all,
It's been a while, but I am back with HD2. I have a problem. I have win7 business on all off my computers, I instaled latest activesync, but I keep getting error connection. When installing drivers, I get the unknown device, so instalation failed.
Not even bluetooth recognition works.
Any suggestions, please?
Click to expand...
Click to collapse
If you are using Windows 7 Business, I would guess you mean you are using Windows Mobile Device Center, yes? In Windows Device Manager are you set up to automatically download drivers? Are you getting any errors in the Sync Center? There is a lot of information you have to supply before anyone can troubleshoot the problem you are having.
There are a lot of steps you can take, most of which you can find by doing a search of XDA. If that fails, then come back with a more detailed explanation of what you have done, and people will try to help troubleshoot for you.

Thanks for looking,
and yes I have been searching a lot for information allready before I made a new thread.
I have win7 business and yes it does download drivers automaticly.
I will try and search for manual driver setup, but would be very thankful if any of you could give me some hints.

vid200 said:
Thanks for looking,
and yes I have been searching a lot for information allready before I made a new thread.
I have win7 business and yes it does download drivers automaticly.
I will try and search for manual driver setup, but would be very thankful if any of you could give me some hints.
Click to expand...
Click to collapse
In Device Manager you can click on Portable Devices and see if you see your HD2 there, if you do, then right click on it. You can find options to manually install drivers. If that does not work, in the Mobile Device Center you can configure how the center is supposed to connect to your HD2. Have you tried that yet? Also, make sure you are not using a USB hub for connections. You can try changing USB ports to try to reinstall drivers.

I am trying hard, this is the error I get:
P.S.: in activesync all options are on, so no problems there, but I have tried all of them.

In that case, try uninstalling the device in Device Manager, and starting over again. It does seem to be a driver problem. Another trick you can try is on the HD2, under Settings, USB to PC, try unticking Enable advanced network functionality, and then try to reinstall the drivers.
Another thing you can try is deleting the partnership in Windows Mobile Device Center and creating a new partnership.

Is there a wa I could find the driver somewhere and install it myself?

Not beeing able to find the right one...

vid200 said:
Not beeing able to find the right one...
Click to expand...
Click to collapse
In the Leo ROM forum the thread on MTTY has some Windows 7 drivers you can download I believe, but that will take awhile.
Are you using Win7 32 or 64 bit?

win7 32 bit. I tried to download them through windows update, but I got an error as well.
So I am on a quest for drivers....

vid200 said:
win7 32 bit. I tried to download them through windows update, but I got an error as well.
So I am on a quest for drivers....
Click to expand...
Click to collapse
If you are familiar with computers, you can try this with Win7 drivers you download for HD2.
You did try uninstalling your device in Device Manager, and trying another USB port to install it on? It seems really odd that Win7 is not finding the right drivers for you, and that persists even after you uninstall and reinstall the device.

No luck so far, any more ideas?

Update:
I tried the same thing on another laptop, same specs, same win7 business, worked like a charm.
So must be this win7 problem I think. Any ideas what to do? I can't remove mobile device center, so I could try and reinstall it. The icons stay in my control panel.

Anybody?
I just can't imagine this is only happening to me.

vid200 said:
Anybody?
I just can't imagine this is only happening to me.
Click to expand...
Click to collapse
Did you have any luck yet in solving the problem?

Nope my dear helper,
I found out this is windows7 problem. I still get the first error can't install device driver, because the device is not installed on the computer.
Something must be wrong, but I was getting a head, network driver installed fine, windows mobile device program runs fine, I made a clean install with register delete etc...
I just can' seem to find this to work.

i had some problem the first time i plugged my HD2 on win7 64 ultim.
nothing happened, no activesync, no nothing...
i opened sync center, nothing...
windows updates found me windows mobile device center with upgrade devices, the thing installed but all still worked bad, impossible to activesync, no driver for my HD2, and i know nothing about phones and windows, it's my first windows mobile.
so after hours of fighting, i decided to DL the app windows mobile device center on microsoft download website, then i installed the thing and oh miracle, my HD2 was detected, the app Win M D Center was asking me now with the pic of my hd2 in the prog to chose between settings as the first thing installed by windows update always froze at win mob device center splash screen...
i resume here but it took me the all afternoon to finally resolve this problem.
something went wrong with windows update install and to reinstall the all app was the easy way to fix the activesync problem.

If you did already re-download Windows Mobile Device Center and that did not work on the one recalcitrant computer, maybe you might need to update your BIOS or download the latest drivers for you motherboard. Sometimes problems can crop up if the computer does not have the most updated BIOS and motherboard drivers. How old is the computer you are using?

Well, after calling microsoft support and HTC support and doing for 36 hours nothing but trying I finally reinstalled my hole system. So new clean install of windows 7 business and it works like acharm. Where did it went wrong, I don't know, there had to be some register issue I think. Windows mobile center worked ok, the connection with the phone worked, but just not recognizing the device. Well I would of done the instalation sooner, If I knew this one is gonna be so hard to do.

vid200 said:
Well, after calling microsoft support and HTC support and doing for 36 hours nothing but trying I finally reinstalled my hole system. So new clean install of windows 7 business and it works like acharm. Where did it went wrong, I don't know, there had to be some register issue I think. Windows mobile center worked ok, the connection with the phone worked, but just not recognizing the device. Well I would of done the instalation sooner, If I knew this one is gonna be so hard to do.
Click to expand...
Click to collapse
Well, glad you finally solved your problem, and that this time the blame was not just placed on HTC or the Leo. Sad though that you had to go through so much to get the darn thing to work. I just installed a new operating system for my neighbor, and there is still more work to do on it. Not a fun thing to do.

HTC Sync and Windows 7 - How to get it to work?

I have done dozens of searches and come across hundreds of people having the same issue as me and not one solution that actually works...
The software: HTC Sync, version: 2.0.18
The OS: Windows 7
The device: HTC Magic (Stock Rogers version)
The issue: HTC sync installed fine, all drivers installed fine, when I connect my Magic to my PC my phone notification area gives me the option to "HTC Sync" when I select that and it searches for a minute or so it says:
"The phone cannot detect HTC Sync at your PC. Please make sure that HTC Sync is installed and opened on your computer."
Tried rebooting my PC and tried rebooting my Magic (as a few different posts suggested). Tried installing different versions of HTC Sync, but 2.0.18 should be the right one as HTC says that it is for Windows 7:
"This release of HTC Sync for Windows 7 allows for users to sync their Android phones”
It seems Many people are having the same issue as me and yet no one has a solution?!?
Any help, pointers or advice would be Very much appreciated.

I've found that it is easiest to just avoid htc sync on windows 7 altogether. Tried to get it working for like 8 hours yesterday. You may be able to make it work if u use windows 7's xp virtualization mode (Google it) and install the program in an xp environment.
But honestly, i say avoid it until HTC makes it work properly

PurpleFries said:
I've found that it is easiest to just avoid htc sync on windows 7 altogether. Tried to get it working for like 8 hours yesterday. You may be able to make it work if u use windows 7's xp virtualization mode (Google it) and install the program in an xp environment.
But honestly, i say avoid it until HTC makes it work properly
Click to expand...
Click to collapse
Well even if I wanted to just give up on syncing it, if I can't get my Magic/PC to recognize each other then I can't ever root/upgrade my phone, so giving up is not an option.

Ok I have managed to finally find a solution that works (for me).
1. Install HTC Sync
2. Download these drivers: http://depositfiles.com/files/yd61xorii and then Unzip them
3. connect your Magic to your PC
4. on your PC select: Start>Control Panel>Device Manager>ADB Interface>Rightclick>Update driver software>Browse My Computer For Driver Software>Browse to the location you unziped the drivers to>Let Me Pick From A List(Don't let it pick or it will pick the wrong ones!)>Click on "My HTC">Click Next.
Done.

you can root and upgrade w/o htc sync.
I did it yesterday. you just have to use the goldcard method to flash the proper spl, then you can put anything on the sd card. Windows recognizes the phone as a flash drive regardless of wether or not it works with sync

PurpleFries said:
you can root and upgrade w/o htc sync.
I did it yesterday. you just have to use the goldcard method to flash the proper spl, then you can put anything on the sd card. Windows recognizes the phone as a flash drive regardless of wether or not it works with sync
Click to expand...
Click to collapse
You can flash your SPL without connecting your phone to your PC? (I just got my Magic to I have never done anything to it yet)
But anyways I also want the ability to use my carrier upgrades and for that I Need my phone to recognize my PC.
And most importantly I need a seamless way to keep all my different phones in sync with Outlook and HTC Sync is the only way to do that. So I'm glad I got it figures out.

HTC Sync here shows it works with Windows 7 now:
http://87.106.248.77/download/Driver//HTC Tattoo/HTC Sync 2.0.18/HTCSync.exe

yeah you can flash a new spl w/o connecting to computer.
but by all means, if you got it working, more power to you

Ive tried all the above idea to get HTC Sync to work on my PC (with Win 7) nothing works......

Chillin said:
Ok I have managed to finally find a solution that works (for me).
1. Install HTC Sync
2. Download these drivers: http://depositfiles.com/files/yd61xorii and then Unzip them
3. connect your Magic to your PC
4. on your PC select: Start>Control Panel>Device Manager>ADB Interface>Rightclick>Update driver software>Browse My Computer For Driver Software>Browse to the location you unziped the drivers to>Let Me Pick From A List(Don't let it pick or it will pick the wrong ones!)>Click on "My HTC">Click Next.
Done.
Click to expand...
Click to collapse
It works for my HTC Magic!!!! thx

paunopulos said:
It works for my HTC Magic!!!! thx
Click to expand...
Click to collapse
Have you got your Magic rooted and customized the ROM?
I was able to connect few days ago, after I upgraded to 1.6 and lately 2.1, I was unable to do so...

Sprint HTC Hero and HTC sync problem in win 7

Hey guys,
I am sure this is a topic that has come up in the past, so bear with me.
i recently got a sprint HTC hero(converted by a friend from an iphone)
i hooked it up to my pc and i can't get HTC sync or windows to recognize my phone due to the drivers bug. Windows will only recognize it as a storage device.
I am currently running Windows 7 64 home edition.
i tried the solution posted on the unlocker but have had no luck.
(new user won't let me post link lol)
any help would be great
Thanks!

After posting the above post, i decided to rework everything...
it took me a few hours but i discovered a work around for the work around that wasn't working for me lol
thanks to everyone who read the post
sorry for the waste of space :-/

and you're going to share it with us, right?

Basket_case said:
After posting the above post, i decided to rework everything...
it took me a few hours but i discovered a work around for the work around that wasn't working for me lol
thanks to everyone who read the post
sorry for the waste of space :-/
Click to expand...
Click to collapse
airoff said:
and you're going to share it with us, right?
Click to expand...
Click to collapse
Indeed,... Let others know how to solve the issue.

Hey guys sorry it took so long for the reply, I was dealing with a family crisis and hadn't had much time to do anything.
you will have to find your sources for Sync and the drivers because i can't post links in the forum.
This is how I solved my problem:
1.Download latest specialized sync tool from HTC, namely HTC Sync 2.04 from HTC
2. Install the downloaded program on the computer. At this moment, your computer still won't recognize the HTC Hero.
3. Manually update the HTC drivers from Windows 7, using the Windows Vista drivers
by installing HTC Sync software on a machine running Windows Vista and then copying the drivers (namely androidusb.cat, androidusb.inf, androidusb.sys, htcrndis.cat, htcrndis.inf and WdfCoInstaller01007.dll in HTC Drivers folder) over to the Windows 7 machine. or you can manually download the drivers from someplace like theunlockr.
4.Extract the driver into a folder. For example, %SystemDrive%:\Program Files (x86)\HTC\HTC Driver\Driver Files\Vista_x64 (for the Windows 7 64-bit) or %SystemDrive%:\Program Files (x86)\HTC\HTC Driver\Driver Files\Vista_x86 (for the Windows 7 32-bit) accordingly.
5.open devices and printers
6. right click your android phone and choose 'properties'
7. go to the "hardware" tab and again select "Properties"
8.on the general tab click"Change Settings"
9. Go to "driver" tab
10. Click "update Driver"
11. The window that pops up will ask how you want to find the driver. Be sure to select the option that allows you to browse your computer for the driver.
12. Navigate to where you saved and unzipped the driver.
13. reconnect phone
now if everything went well HTC sync should recognize your phone.
now if this doesn't work msg me and i will try and help you to the best of my abilities

I know this is a rather old post...but I have recently just switched back to the Hero after taking a trip to webOS land...I have followed these instructions to the letter, but my phone still does not show up in Devices and Printers...Do I need to be using exactly the version of HTC Sync mentioned here, or should newer versions work as well?
Also, in other places I have read, it mentions that the Hero should pop-up a notification asking to allow a connection to the computer or something...I haven't seen this...is there somewhere in an app setting that I may need to change a default value?

Android USB Tethering Problem

An odd one....
I have one of the HD2 Android releases on my phone, and it's working fine EXCEPT....
USB tethering does not work.
Now here's the odd part.
1. I have two machines. Both running Win7/x64.
2. One loads the RNDIS driver and works fine. The other can't find the driver on Windows Update.
I have no clue what's going on, but the USB signature is VID_0bb4&PID_0FFe, which is valid for the HTC Sapphire.
And, like I said, the other machine -also running Win7 - finds it just fine.
Any ideas?

Answering my own question...
If you run into this, put this somewhere on your disk and point "Update Driver" at it.
It'll work.
Now why this was on the disk of ONE machine (which worked) and NOT the other (which did not), and why Windows Update wouldn't find it either (!!!) is unknown.
All I know is that this is the file that Windows 7 wanted, and didn't have on one of the computers - but did have on the other.

i'm running Windows 7 x64 and when i start usb tethering from android on HD2 there is Android Device driver missing in Device Manager, I've read that Windows 7 already have Remote NDIS support so no need for seperate driver download if you have Windows Mobile Device Center but it ain't working, the same problem as you had.
Luckely, your solution and this separate driver works, Windows 7 complains about unsigned driver but who cares, USB tethering is working
Thanks!

didn't work...
i attempted installing the driver OEM106.inf, but received an error once it was loaded on my pc:
"This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)"
i was having similar problems as Genesis trying to tether my Android phone via USB to my pc and receiving a Remote NDIS driver problem (same as above). I successfully tethered my phone to my PC once (and only once), but after I woke the computer from sleep mode, my pc began giving me errors on the "Remote NDIS based Internet Sharing Device" stating that windows cannot load the drivers ("rndismpx.sys" & "usb8023x.sys"). I haven't been able to tether via USB since then.
Windows Update states the driver is up to date, and when I tried Genesis3's driver fix, it only gave me the same error.
Any ideas?
Running win7/x64 on a toshiba i3, and a HTC nexus 1 running android 2.2.2

The files referenced have somehow been damaged or destroyed. Find them from another machine and put them back, and the OEM file I posted will work.
Those two files have to be on your machine - the OEM file is the pointer to them, but the base-level drivers have to exist.

you may need the latest version of htc sync
i did all my flashing on an xp computer and when i got win7 i just could not get any drivers to work. i downloaded the latest version of htc sync and all the drivers loaded just fine. time to flash this thing again ive had the same rom for two weeks

This is what I was looking for, and it worked for me, thanks!

PISSA! Tried for a while to get usb tethering to work and this did it! Took a minute for windows to sort things out after the driver update but its working! THANK YOU!
DL DesireZ V3.4 final HD2 TMOUS

Hey guys..
This thread popped up first on google and im quite a noob so pls tell me how you include this driver in windows(win7 x64)

Genesis3 said:
Answering my own question...
If you run into this, put this somewhere on your disk and point "Update Driver" at it.
It'll work.
Now why this was on the disk of ONE machine (which worked) and NOT the other (which did not), and why Windows Update wouldn't find it either (!!!) is unknown.
All I know is that this is the file that Windows 7 wanted, and didn't have on one of the computers - but did have on the other.
Click to expand...
Click to collapse
Worked like a charm, thanks! I just had to update driver with provided file and it started working. Thank you very much again! Bump may not be a bad idea, maybe few more users will solve their problems with this. HD2 isn't a native Android device, so it wasn't that strange that it didn't worked out-of-the-box even with Win7 RDNIS (or sth like that) native support.

raven_raven said:
Worked like a charm, thanks! I just had to update driver with provided file and it started working. Thank you very much again! Bump may not be a bad idea, maybe few more users will solve their problems with this. HD2 isn't a native Android device, so it wasn't that strange that it didn't worked out-of-the-box even with Win7 RDNIS (or sth like that) native support.
Click to expand...
Click to collapse
After I have Device Manager opened, what do I do next?

Genesis3 said:
Answering my own question...
If you run into this, put this somewhere on your disk and point "Update Driver" at it.
It'll work.
Now why this was on the disk of ONE machine (which worked) and NOT the other (which did not), and why Windows Update wouldn't find it either (!!!) is unknown.
All I know is that this is the file that Windows 7 wanted, and didn't have on one of the computers - but did have on the other.
Click to expand...
Click to collapse
thaaaaaaaaanks.
I have been trying many drivers and tools. This one worked like a charm

I lOVE YOU!
Thanks so much man. you saved me from reverting back to windows mobile, i had about given up on usb teathering with android but you saved me. Im very greatfull.

Not a problem!

still not working
Genesis3 said:
Answering my own question...
If you run into this, put this somewhere on your disk and point "Update Driver" at it.
It'll work.
Now why this was on the disk of ONE machine (which worked) and NOT the other (which did not), and why Windows Update wouldn't find it either (!!!) is unknown.
All I know is that this is the file that Windows 7 wanted, and didn't have on one of the computers - but did have on the other.
Click to expand...
Click to collapse
I tried this and others ( htc sync, intel android drvrs,) but no success. Any clue what's missing?
i have windows xp, sp3....android 2.3.7 htc wildfire.

oem.inf
Genesis3 said:
Answering my own question...
If you run into this, put this somewhere on your disk and point "Update Driver" at it.
It'll work.
Now why this was on the disk of ONE machine (which worked) and NOT the other (which did not), and why Windows Update wouldn't find it either (!!!) is unknown.
All I know is that this is the file that Windows 7 wanted, and didn't have on one of the computers - but did have on the other.
Click to expand...
Click to collapse
I would like to share my solution. I modified the oem.inf file in the oem.zip(above) ,by changing the manufacturer name and device id as given in the PC 's device manager(unknown device).
It should work for xp,seven,vista.

[Q] USB connection issue HD2 WP7

I have had the easiest run so far in getting my HD2 to work with WP7, installling DFT's ROM and getting an activation code was a breeze. All is good except for one issue. When I connect by USB to my PC, the PC shows a window saying that it is seeking and then installing Device Driver Software. It does this every time I connect and then concludes by saying that my unidentified device is now ready for use. Zune then tells me that it can't make a connection between my HD2 and the internet but it can still sync files etc. I have installed Windows Device Manager (with .NET4 and developer tools etc.) and it too can't connect with my HD2. I've pursued the references in various threads to firewall issues and so on but I'm none the wiser.
Can anyone advise me what I should look at or what to try?
Other than this, I just want to say a huge THANKYOU to all at XDA and the extended community of interested/interesting folks who make it such a fantastic resource for everyone - BRAVO!

im having this EXACT same problem! anyone got any answers?

Zune
Guys,
Did you install Zune Desktop Software?
Once you have installed Zune, it should pick up your device.
Let me know if that does not work

I've tried everything except doing a hard-reset. And, yes, of course I installed Zune on PC

i assume you mean Windows mobile device center?
you dont need it
it should connect and be done, the fact that it isnt remember the correct driver suggests something on the driver side is buggered.
With the phone connected go in to the computers device manager, and right click on anything to do with the phone, including and unknown devices, right click and uninstall them all, before it installes them all again, disconnect the phone
look for a tool on google called USBDVIEW
make sure you get the correct version 32bit / 64bit
You will also need the USB IDs if you want to see who makes each device
put it on your PC and run it in admin mode
Locate anything todo with the phone and right click and remove them all
Remove Zune
Remove Windows mobile Device center
restart your PC
install zune first
Then plug in your phone into a different USB port and not in to a HUB
See how you get on with that
Second thoughts, ive attached the 32 and 64 bit versions, both already have the USB device IDs file with them, just copy the zip file to your PC, extract, and run as admin, all credit goes to the owner of this, i found them at http://www.nirsoft.net/utils/usb_devices_view.html

sorry double post

Didn't work. =/
UPDATE: It did work

Zune cannot connect to an HD2 running Windows Phone 7 unless the time and date match on the phone and the computer. Make sure that your date and time are set up correctly on the phone, and do match the time and date with your computer. It is a long shot, but it worked for me before.
For the driver problem, dazza9075 gave the best advice.

Hmmm, so much for that fun. I was running WP 7004 when the computer first couldn't find the phone, after doing what dazza said the driver problem got fixed, and Zune found the phone. I updated from 7004 to 7008, how ever the phone kinda crashed at step 8 (restarting your phone) so i restarted it manually, the update is working fine except now Zune can't find my phone again. Not even after doing Dazzas method again.
I will try to change the time zones maybe that will do the trick.