Database Users

Nexus One shipped to the UK.

Has anyone on this forum had a nexus one sent to the UK? I am very interested in buying one. How much did it cost with and without the optional UK charger. I am getting it sent tot he north east. Also how long did it take? Also if anyone on this forum came from an iPhone 3GS how did the battery life compare?

ste1164 said:
Has anyone on this forum had a nexus one sent to the UK? I am very interested in buying one. How much did it cost with and without the optional UK charger. I am getting it sent tot he north east. Also how long did it take? Also if anyone on this forum came from an iPhone 3GS how did the battery life compare?
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Ordered ~ 3pm on Wednesday, it arrived at ~ 9am Friday morning. Ordered early-mid Feb ~ 10th iirc.
374 was charged to credit card (didn't get the UK charger) but yet to have a form through for import from DHL.
Wouldn't bother with the extra charger tbh, they can be picked up cheap enough in the UK.

As above. Mine cost me £373 (phone inc delivery) and my bank charged me £10 for the conversion - total: £383. I ordered it around teatime last Wednesday and it was delivered this Monday. Not got the vat bill in yet.
Didn't get the charger as it was $19.99 + uk vat. I got one for the HD2, from amazon, at £4.95 with free delivery.

Mine (without rip off charger) cost £412 including taxes.
Ordered on a Tuesday eve, received on the Friday.

ste1164 said:
Has anyone on this forum had a nexus one sent to the UK?
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Yep ordered on a Sunday night, delivered to my work address (about 1.5 hours north of London) Weds lunchtime, cost £384.81 with charger, no tax bill yet.
Battery life compares well with iPhone 3G, Magic, G1, better than Palm Pre with 1400 extended battery. I am planning on getting the dock when it comes to UK stockists for when I'm deskbound at work (I listen to music most of the day), but I've always done so regardless of phone.
Works well on O2 too.

Mine also came at around £410 including VAT. DHL will charge you separately for the VAT, but the bill won't arrive until about a month later. You might get lucky and DHL might not send you the bill, but I'd set aside the money as it seems the very first UK buyers at release were mainly the ones that got away with the VAT.
Even with the VAT inclusive, totalling £410 it's still alot cheaper than buying from expansys.com which is going for £599 as of today with 7 in stock according to the website.
Edit: You could wait another month and get it on contract with Vodafone if you don't want to pay for it unsubsidied. Or preorder the Desire instead on expansys for £439

ordered mine on a Sunday evening, the phone arrived the following Friday morning as it was slightly delayed at customs.
At the time I paid $577 which worked out to be £386 for the phone including UK charger and delivery charge.
I finally recieved the VAT bill this morning quoted at £60.17.
So all in all toatal costs = £446.17

Lol, YMMV...
I ordered two from the US, first never shipped, PayPal refund (direct from seller) after 11 days. Ordered second (different seller) and an empty box arrived three weeks later (express shipping). I believe it was stolen at customs. Under insurance claim.
Third time I just ordered it from a UK seller, +£50 but I got it in three days, no VAT letters to worry about and no customs delays to concern me.
I wish you all better luck than me. Every attempt I made was with an eBay "Power Seller" with good (recent) feedback for the same product.

So you paid £50 more, and it took 3 days to arrive? Might just as well have bought it from Google
There are no customs delays, DHL take it straight through and invoice you for it a few weeks later. At least that way you get a warranty.

@Rusty!:
I'm not sure I understand your point. Google weren't selling it directly outside of the US when I got mine. Or did you mean something else?
There's no way I would have received it from the US in three days anyway, customs or otherwise.
I have a guarantee, direct with HTC for 12 months.
Could you clarify what you meant?

djmcnz said:
@Rusty!:
I'm not sure I understand your point. Google weren't selling it directly outside of the US when I got mine. Or did you mean something else?
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Google have been selling directly to the UK from Day 1 - I ordered mine then to the UK
djmcnz said:
There's no way I would have received it from the US in three days anyway, customs or otherwise.
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The majority of the phones shipped to the UK are delivered within 3 days of order. Once dispatched in the US they are usually delivered in UK the next day!
djmcnz said:
I have a guarantee, direct with HTC for 12 months.
Could you clarify what you meant?
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All the phones direct from google have a warranty with HTC in the UK

djmcnz said:
@Rusty!:
I'm not sure I understand your point. Google weren't selling it directly outside of the US when I got mine. Or did you mean something else?
There's no way I would have received it from the US in three days anyway, customs or otherwise.
I have a guarantee, direct with HTC for 12 months.
Could you clarify what you meant?
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Since this is a 'shipping to the UK' thread, I have assumed you are in the UK. To address your points/clarify what I meant:
Point 1: Google have shipped to the UK since day of release, so dunno what you're on about.
Point 2: I ordered mine late Tuesday, and received it Friday. I think it's fair to count that as 3 days.
Point 3: No you don't I'm afraid. Read the warranty statement, it's first point is that the warranty is non-transferable. HTC already know which Google account ordered the phone, and it wasn't yours.
So what I am saying is you would have been better off in pretty much every way ordering from Google. Still, doesn't matter now can't undo it... both worth mentioning to make sure others get the best deal.

Thanks for the clarification guys, although I wasn't seeking the criticism you so quickly offered!
I'm (ultimately) happy with the course of action I took and the price I paid.
I don't wish to start a debate but you're wrong on the warranty; under law warranty transferability doesn't apply to the retailer/end user relationship, only to end user/end user relationships. As such, the first end user of the device has a 12 month HTC warranty, they can not transfer this warranty.
The retailer doesn't even need to be sanctioned or official as long as they selling original, unmodified goods.

djmcnz stated..
I don't wish to start a debate but you're wrong on the warranty; under law warranty transferability doesn't apply to the retailer/end user relationship, only to end user/end user relationships. As such, the first end user of the device has a 12 month HTC warranty, they can not transfer this warranty.
The retailer doesn't even need to be sanctioned or official as long as they selling original, unmodified goods.
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I think I agree (but don't know consumer law well enough..and am no lawyer)
Certainly in Scotland (where I am domiciled) any consumer matter (which a Nexus problem would be) can be handled by the local Sheriff Court if the consumer so desires.
Just because there are clauses in Google's contract doesn't make them right.
Ultimately it will be for a court/judge to decide what the situation.,,
However I'm sure Google & HTC will behave if a professional, competent & legal manner at all times and things would never need to get that far: Aye, right!! (2 positives making a negative..)
Cheers!
Lodger

Thanks for the replys guys . If i buy from google will i get a year warranty if anything goes wrong?

2 years warrany for us UK (and EU) guys. That's according to the website under tems & condition of purchasing. Assuming you don't start tinkering...
Zuber

If the phone did break where would I send it to in the UK to get it fixed or replaced?

ste1164 said:
If the phone did break where would I send it to in the UK to get it fixed or replaced?
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http://www.htc.com/www/support/nexusone/
Country Hotline Remark
United Kingdom +44-845-890-0079
Monday - Friday : 9am - 6pm
Saturday : 9am - 1pm
Think someone said the refurbishment centre in UK for HTC is based in Milton Keynes

Indeed it is. Turnaround time isn't too shabby either.

UK DVP buyers what is your estimated delivery date?

I have order my dvp from dell.co.uk.
originally i was told it should be delivered on 10th march by a rep but the next day i got a order confirmation with delivery on or before the 22nd march.
What delivery dates have you got (UK Buyers)??

You're kidding right? Didnt we go thorugh this BS with the US launch? All this time Dell hasnt sorted out their supply issues, what the heck have they been doing?

efjay said:
You're kidding right? Didnt we go thorugh this BS with the US launch? All this time Dell hasnt sorted out their supply issues, what the heck have they been doing?
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first time i have ever bought something from dell. they sure do have a funny way of doing business.

I did not order one from Dell directly (got mine off ebay from US & unlock code) but a friend of mine told me the same thing this morning. He ordered online the very first day the news leaked that you could order a DVP on Dell UK. Was originally indicated on/before 10th.Mar but now it shows on/before 21st.Mar.

I placed my order on 2nd March.
Estimated delivery date is still reading as 10/3/2011 on the order status. Credit card looks like its been charged, but still not properly showing on the credit card statement (i.e. available amount is less, but a Dell particular on the statement hasn't been added).
Just gave Dell a call and went around a big circle and they told me email the following address: [email protected] as smartphones are being handled by a different company.
I just emailed them, we'll see how it goes.

just got a order confirmation today (2nd one) i went to check my status on my order to fin they have canceled my order and redone the order (what explains why i received a second order confirmation) giving me a new order number and a date of 28/03/11.
so its delivery date has gone from:
10/03/11
to
22/03/11
to
28/03/11
I wonder if i will ever get this phone. I guess this would match the march 21 release date for nodo that has been said on znet today.

Wish I could get an update! My order status page still says 10/3/2011. Emailed the address Dell told me to email two times, and no reply.
I actually received a call from them the day after my order (3/3/2011). But the moment I picked up the phone they hung up. No recall or second attempt to my mobile.
Ridiculous. I've always been an advocate of Dell, but that was Dell Asia Pacific which are MILES better than Dell UK. Dell UK is useless, and utter garbage.

Ganondolf said:
just got a order confirmation today (2nd one) i went to check my status on my order to fin they have canceled my order and redone the order (what explains why i received a second order confirmation) giving me a new order number and a date of 28/03/11.
so its delivery date has gone from:
10/03/11
to
22/03/11
to
28/03/11
I wonder if i will ever get this phone. I guess this would match the march 21 release date for nodo that has been said on znet today.
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Out of interest sakes, what was your order date, and what is your order status currently in?

GeneNZ said:
Out of interest sakes, what was your order date, and what is your order status currently in?
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i ordered it on the 28 feb.
you should try the online chat ( bit like messenger text chat) you can find it under sales support on the uk website. ask them for a update (but dont expect much their support team are crap)

Ganondolf said:
just got a order confirmation today (2nd one) i went to check my status on my order to fin they have canceled my order and redone the order (what explains why i received a second order confirmation) giving me a new order number and a date of 28/03/11.
so its delivery date has gone from:
10/03/11
to
22/03/11
to
28/03/11
I wonder if i will ever get this phone. I guess this would match the march 21 release date for nodo that has been said on znet today.
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Click to collapse
So I got my ordered automatically cancelled and a new order created, just like you. New ship date is 29/03/11.
Ah well, at least I heard from them and this is something happening in the background.

I noticed on the Dell UK website, they are now charging the device at a lower cost - £365.13. It was £383 a few days ago.
Now for those people that ordered early, they have cancelled the order at £383 and created an new order at the new repriced the device at ~£365. Thing is, they are now charging us early buyers double the freight than what is normal, so they can get it to the price it was. i.e they are screwing us over.
What I mean is this:
Prior to price change:
£386.65 + VAT + Free Freight (if ordered before 3/3/2011) = £463.97
With new price change
£368.13 + VAT + £18.52 (freight) = £463.97
Now if you go the website and configure the device again, freight is only £9. They in essence they are charging us double the freight so they can charge us at the same price that we had ordered it at.
The stupid thing is that I ordered early to avoid the freight as they had an offer saying free freight if ordered before 3/3/2011. What makes it even worse is along with doing this, they pushed the delivery date back by 3 weeks.
I've written into Dell and told them to remove the freight altogether otherwise I'm cancelling my order.
I'm going to call them and blast them tomorrow.

GeneNZ said:
I noticed on the Dell UK website, they are now charging the device at a lower cost - £365.13. It was £383 a few days ago.
Now for those people that ordered early, they have cancelled the order at £383 and created an new order at the new repriced the device at ~£365. Thing is, they are now charging us early buyers double the freight than what is normal, so they can get it to the price it was. i.e they are screwing us over.
What I mean is this:
Prior to price change:
£386.65 + VAT + Free Freight (if ordered before 3/3/2011) = £463.97
With new price change
£368.13 + VAT + £18.52 (freight) = £463.97
Now if you go the website and configure the device again, freight is only £9. They in essence they are charging us double the freight so they can charge us at the same price that we had ordered it at.
The stupid thing is that I ordered early to avoid the freight as they had an offer saying free freight if ordered before 3/3/2011. What makes it even worse is along with doing this, they pushed the delivery date back by 3 weeks.
I've written into Dell and told them to remove the freight altogether otherwise I'm cancelling my order.
I'm going to call them and blast them tomorrow.
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I have also contacted dell by email as they are charging me £458.99 and if i order the same dell venue pro (including vat and shipping) it is saying £449.80 (including shipping and vat).
very strange why dell giving out lots of different prices for the same product.

Ganondolf said:
I have also contacted dell by email as they are charging me £458.99 and if i order the same dell venue pro (including vat and shipping) it is saying £449.80 (including shipping and vat).
very strange why dell giving out lots of different prices for the same product.
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Sorry I've been quite busy, so I didn't manage to reply you via PM.
Looks like you were screwed over by Dell also. Sucks to be one of the first.
I emailed them demanding they remove the shipping altogether (since I was promised no shipping), and they actually emailed back the following:
I hope this finds you well. I'm sorry to hear that you were charged more than what was offered to you on order#: XXXXXXX. I have requested that we waive the shipping fee fo £ 18.52 on the new order. However, we will need to wait for the order to ship out first before we can process a refund. Please reply to this email if you're ammendable on this. I will wait for your response. I have assigned Service Request#: XXXXXXX as our reference for this issue.
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No update yet?

just an update.
my dvp order has changed status to in production about 2 days ago.
meaning that it should be sent by early next week (my guess). hopefully i should receive it by mid to the end of next week.

At last i think it may finally get released!! all suppliers are now saying the 26th for stock, i've found one supplier that had some in, called them and spoke to them, had them check they were actually on the shelf, and they confirmed that, put the phone down made the order on their website, now it says on their site on back order stock on the 26th, so i think they may have had a telling off from dell, or someone higher looked and said "we cant ship those yet" but at last looks like the phone will finally get full release in the uk!! FYI those that are buying from Dell direct, clove are doing them for 420 inclusive of VAT + £8 Delivery charge.
so thats another 30-40 saving for you all!

karldonteljames said:
FYI those that are buying from Dell direct, clove are doing them for 420 inclusive of VAT + £8 Delivery charge.
so thats another 30-40 saving for you all!
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clove has the 8gb model for £420 + £8 for delivery (428)
dell has it for £449 including postage (go to the small business part of the website as its £10 cheaper than the normal customer part, dont ask me why) is for the 16gb version.
so its £21 more for a extra 8gb

I would wait until you get your VP and then if they don't refund you open a dispute with your bank/credit card company.
That will get you the difference back - maybe even more than the difference back depending on how pro-active Dell are about disputing prices.
My experiences of it are that I have never been charged for a disputed purchase ever after raising it with the card company so it is worth it should they not change the price.
I would also add that if you do dispute it - tell the cc/bank that you were over charged for an item you did not want.
I have a US unlocked VP and I am currently trying to see if I can get Dell to exchange it under warranty as its sliding mechinism is not straight and it freezes alot. I can live with this if
I have to and I don't regret buying it from the US but if Dell will honour the warranty then I will certainly try and get a better VP.

another update
no change on status and no money removed from account. i have email dell again and asked for a status update and when it will be sent. i have also asked if their warehouse works weekends as if they dont and its not sent tomorrow i will not receive it on moday (the estimated delivery date).
hopefully i get a responce to my email but i wont hold my breath.
its a bit anoying that their call centre is only open 9-5 mon-fri and thats when im at work.

Dell is an absolute waste of time in my opinion.
I ordered the phone on the 2nd March on its website. When I checked back a few days later I see that for some (still) unknown reason the order had been cancelled.
I emailed them and asked why it was cancelled and why I had not been emailed to let me know.
One of their support bods apologised and re-ordered it.
The estimated arrival date was and still is set for the 24th March!!
I also emailed them on the 13th and asked if I would be paying the cheaper price rather than the more expensive price on the launch day. Have received no reply!!
I emailed them yesterday also asking them what use the status page was if it is not kept up to date and when I might receive the phone. Have received no reply!!
What an absolute joke of a company. I have a good mind just to refuse delivery of the item when it does eventually get round to sending it out.
As spinstorm says, I won't hold my breath.
Paul.

Clove, Handtech & other preorders

Hey everyone,
I hope someone can answer this question for me. Ive played an order from Clove already and they'll have phone in stock on May 1st and will ship on the 3rd. I landed upon Handtec just today and they say they'll receive stock on 27th of April and ship the next day. So ofcourse... I'm thinking about cancelling from Clove and just ordering from Handtec.
Question here is if anyone knows whether cancelling from Clove will be a problem if I just send them an email and ask them to do so? And in the meantime Ill just place order on Handtec right away. I've emailed clove to cancel already but before placing an order on Handtec I thought i'd just ask here. Main reason I'm wanting to know now instead of waiting for a response is because Handtec says they still have stock from first batch available so I wanted to get in on that.
Thanks in advance!

FYI... I had a TON of trouble ordering from Handtec. Unlike most web sites, like Amazon.co.uk, HMV, and many others... even AFTER Handtec had charged my credit card for the Samsung Galaxy S II, they insisted I provide a copy of my driver's license, a business card with the business address (since that was where I wanted the phone sent, so they could sign for delivery, etc.), and more. After two weeks of trying to make them happy, they STILL wanted more information. I indicated I'd NEVER had to give so much info in the past, and if they couldn't ship my order with what I'd sent... I wanted my money back. They cancelled the order within 30 minutes, and I'm stuck waiting for a credit and not expected the 32GB phone I'd ordered.
Frankly, I've never had such terrible service and I'd suggest sticking with Clove for the couple days difference.

oh really? that bad huh? someone told me that clove is great with service so they'll cancel just fine. so.. I already ordered from Handtec. I hope this doesnt happen because the difference is basically a week (April 28 vs March 3) considering that march 7/8 will be weekend so I wont get it till the week after.
im having it delivered to my house which has same address as paypal, billing, and delivery so hopefully there wont be as many problems.

I wonder if its better to just tell Clove to not cancel anything and instead just cancel with Handtec right away?

I got my HTC Desire from them a year ago, it went perfectly and the phone arrived the day before it was expected (1 day after it was released).

are you in UK or international though? and are you talking about handtec?

I cancelled Clove on Thursday and ordered from Handtec. Clove acknowledged they will cancel via email. The email was a little odd, said they had already charged my card and it will take 4-5 days for the refund to appear, but probably just a generic email since it was a pre-order and they hadn't charged my card yet.
I'm hoping I don't have any ordering issues with Handtec. I don't mind providing card statements for proof of address if required. For Handtec, I paid with AMEX via PayPal. I'm hoping they take the address being the same as my PayPal address as "proof of ID". I did get a PayPal confirmation of payment in addition to Handtec's.

i did the same, paid with paypal so all 3 adresses are exactly the same. i emailed clove again and asked them not to cancel just yet, ill wait for a response from handtec first. Also cause i added a few accessories to the handtec order and seems like none of the accessories are available during launch ... so i guess they'll probably ask me to pay shipment later for accessories which im fine with.. just as long as it doesnt delay the phone's shipment.
thanks for your response by the way, now i dont feel too bummed out about ordering from handtec

i'm really tempted to do the same and cancel my clove order.
one week earlier + savings of about 15 pounds. hmmmm
Edit:
can't
resist
went ahead and ordered with handtec as well. I'll keep my clove order there until the 28th. If that bad boy ships from handtec, i'm cancelling my clove order right away.

I'm going to call Handtec in the morning and make sure it'll be in the first batch of shipments, specifically the ones shipping out on 29th. I'll post here with what they tell me.
edit: heh good idea, ill keep my clove order till 28 or so as well

Sorry, yes, that was Handtec, to a residential address (same address as payment was from). I am in Northern Ireland so it is part of the UK, but deliveries often take a day longer than on the mainland. It was shipped on the day it was released, so the equivalent of 27th April, and delivered the next day.

merkman said:
FYI... I had a TON of trouble ordering from Handtec. Unlike most web sites, like Amazon.co.uk, HMV, and many others... even AFTER Handtec had charged my credit card for the Samsung Galaxy S II, they insisted I provide a copy of my driver's license, a business card with the business address (since that was where I wanted the phone sent, so they could sign for delivery, etc.), and more. After two weeks of trying to make them happy, they STILL wanted more information. I indicated I'd NEVER had to give so much info in the past, and if they couldn't ship my order with what I'd sent... I wanted my money back. They cancelled the order within 30 minutes, and I'm stuck waiting for a credit and not expected the 32GB phone I'd ordered.
Frankly, I've never had such terrible service and I'd suggest sticking with Clove for the couple days difference.
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This is standard procedure many stores follow if you are first time customer with them.
Even clove will tell you to provide 2 address proofs for international orders for the first time. (same address that is on file with CC bank / company ).
But dealing with clove was butter smooth. Last year I had ordered from them couple of times. But they verified my documents the same day and shipped the order on time. Second time, nothing was needed.
Most companies do this to protect themselves. Retailer / etailer is always at higher risk of chargebacks in case of frauds. They tend to play safe (unless you are as big as amazon ) as dealing with chargebacks is PITA.

So looks like Handtec isn't that bad after all then. Awesome.

I'm on the same boat and am seriously contemplating ordering from Handtec. But from all the positive experience people have had from Clove, I'm a bit reluctant to switch over. Especially since Handtec has been pretty uncertain in emailing me their proper ETA dates
For those that know, are these two companies pretty much even? Or is one more reputable than the other?
With the cheaper phone price and earlier delivery, I'm tempted but something is telling me Clove will do the business. After all, a week difference between the two is huge and it's telling me somethings missing. Perhaps Clove may very well ship earlier than expected.
I just can't see how Handtec, at a cheaper price and earlier delivery, still has open orders for the first batch. Isn't this phone supposed to be da bomb in ridiculous demand?

well what i'm doing is keeping the clove preorder for now, if handtec actually ships when they're saying they will... then ill cancel clove right away. otherwise ill cancel handtec's. Also i got an email response from Clove saying they will be shipping starting May 3rd (so not before that) and someone mentioned somewhere earlier that ... they're not supposed to be released til 1st may but that if Handtec ships them on 29th, people wont get them til May 1 anyway so they're not breaking any release date rules.
anyway i'll contact handtec in the morning and see what they say.

I'm just stressing more than I should about this. If Clove is aware of their competitors shipping at an earlier date and having their customers cancel their pre-orders because of it, wouldn't they want to do something about it?
For me, Handtec's offer is too good to be true. Sure it's logical to put in two pre-orders and cancel the other one. But is there a chance it may backfire? Perhaps there's a change in shipping date to either site and then it turns out one ships a day before the other and it'll be too late to cancel.

well ill wait till 28 or 29 and see what happens with handtec, if nothing ill cancel and keep my clove order. otherwise.. if handtec does ship that day then awesome, i get it a week earlier. clove doesnt seem to have any indication that they will be shipping before 3rd, they said there's a holiday or something which is why they arent shipping on 1st or 2nd.
edit: also clove's site says that you can cancel a pre order anytime before it ships AND that if the shipment date has changed they will confirm with you if you want to go ahead or not. so having said that if they change from may 3rd to earlier they'll notify.. if not then there it is.

has anyone tried talking to clove and figuring out why theyre waiting till may 1st, when handtec is sending theirs out 27/28th? clove should move up their date..

i am a bit worried, i have ordered it from handtec & i have used a friends credit card to do so & my delivery address is at my home, we both live in different cities & I dont know what handtec will do @ security check!!
i dont want them to delay my shipment because of that

It would be advisable to call them and speak to them directly. I wouldnt state that you have used a credit card on a different person's name but would confirm the status of your order and the shipping address.
Ask them whether if "All Izz Well"?

Expansys Experience

I feel compelled to share my experience of dealing with Expansys UK for ordering the Galaxy S2.
Its really been a very disappointing level of service, for anyone thinking of ordering from them then bare in mind that I ordered my phone on the 8th May when it was listed as in stock. A day or two later when I checked on order tracking it reported 11 days till stock. Over the course of the last 22 days their site has listed it in stock on a number of occasions and my tracked order status has changed repeatedly. Now I understand there is stock issues on the unit but be warned that Expansys 'stock' levels are misleading. I subsequently emailed them for an update which they failed to respond too, so today I called them for an update only to be told that even though I had ordered from the UK site that my order had been transferred to Australia (where I live) and that I must call that office for an update. So despite my intention of getting it early from the UK it appears Expansys is playing games with my order. I have now decided to cancel my order as I don't want to give this company my money. Let's see if Handtec can provide better customer service! Really terrible experience with dealing with Expansys, please consider carefully if intending to hand over your money to them.

Really terrible experience with dealing with Expansys, please consider carefully if intending to hand over your money to them.
Dealt with them in the past and will again .
jje

i posted this here already:
i preordered from expansys uk 19 march. still waiting. they dont reply to emails. expected date on order has been jumping up and down. website has said instock 100+ a couple of times and has now for the past 2 days (very misleading since even if its a bug, surely it should be fixed by now?!?)
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it is so annoying - especially with so many ohers getting theres form various places (including expansys us who are supplying polish uk models or whatever it is). i chose expansys for my preorder as id had good experiences before with devices/accessories. been very dissapointed with this purchase though. website has said 100+ instock for 3 days now

im looking to pick one up tomorrow. Whats the best website to order from for Canada???
Also, not to sound like a cheap ass but there was some discount codes to enter and i cant find them anymore.
Im just very carefull with ordering stuff online. Any help is appreciated.

We bought my wife a Desire S from Expansys last month. It arrived DOA. Instead of telling us they would take care of it, we were told to send it back to them and THEY would decide if it would be replaced or sent to HTC for repairs depending on the state of the packaging.
This makes me nervous, it sounds like they would only replace it if they could resell the defective unit. The box also contained an extra unused security seal for the packaging, which is strange. Why would HTC provide you with a way to make it appear the box had never been opened?
We decided we would be better off to deal with HTC directly rather than send it back to Expansys and have them decide what would be in our best interest. 6 weeks later and it is in for a second round of repairs and my wife has yet to have a full days use of the phone.
This is why Expansys didn't get more order a couple weeks later when the SGS II came out. I'll never buy anything from them again.

this is definitely worrying. I dont think expanys is getting my cash. The thing that bugs me the most is places saying they have stock and yet it takes a month to get your phone.
Handtec looks promising. Is this phone still selling out or can i comfortably order and the phone will be in stock ??

I ordered from Expansys Canada on Friday, and so far they haven't given me a reason to not like them. My order shipped within 8 hours of me ordering, and Fedex says it will be here by 5pm today, which I kind of doubt since the status is still at "Shipping info sent to Fedex". I ordered when there was 44 In Stock.
Funnily enough though, when I look at my order status and click on the link to look at the phone, it says it's not available anymore, but the phone is there with a different link. Just thought that was odd.

can anybody confirm handtec has stock available? I checked the website and it says yes but you can never be sure...

I ordered a while ago from Clove. The day after I ordered I noticed the site said they were out of stock. I started to cancel my order to order from Handtec and then noticed they were out of stock as well. Went back to Clove to cancel my cancel request, they asked me if my order was urgent, I told them it was and they shipped it right away.. Guess they had a few in reserve. Anyway my point is Clove has been great to me, very professional and courteous even when I was wanting to cancel my order.
Sent from my GT-I9100 using XDA Premium App

I've never actually ordered from them, but every time I try to get info from them they are "not the most customer service oriented". You have to give them credit for selling to pretty much the whole world though! I'm surprised there are none in Australia yet. Taiwan's Launch date is June 1.

Just to act as a counter-weight in this thread I thought I would post my experiences with Expansys...
Pre-ordered the SGSII early and got it delivered the 5th of May. They answered all my e-mails promptly and I had no issues with payment or anything else.
Have used them a couple of times before and never had any issues then either.

I ordered one from Expansys USA on Thursday with overnight shipping and received it Friday. I paid with my Paypal account and Paypal wouldn't let me apply the coupon that is available so my charge was $25 higher than it should have been. Within 20 minutes of ordering Expansys refunded the $25 without me having to contact customer service. I was pretty impressed with their service as a first time customer.

jeremy81 said:
I ordered one from Expansys USA on Thursday with overnight shipping and received it Friday. I paid with my Paypal account and Paypal wouldn't let me apply the coupon that is available so my charge was $25 higher than it should have been. Within 20 minutes of ordering Expansys refunded the $25 without me having to contact customer service. I was pretty impressed with their service as a first time customer.
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I ordered one late Friday.. Also went for the two day shipping. Being memorial day, I hope all goes well. Now I am all nervous. I also paid with paypal..
Sent from my SAMSUNG-SGH-I997 using Tapatalk

this thread is about expansys uk. the us site sounds like it has a lot better service and evidently has devices. you cant get anything out of the uk site

Brendo said:
this thread is about expansys uk. the us site sounds like it has a lot better service and evidently has devices. you cant get anything out of the uk site
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expansysy ain that good, unless u go to their hq i believe was in manchester?

I ordered from Expansys.ca this past Tuesday night (around 11pm) and the phone was in my hands on Friday 3 days later. I had no problems with them. In fact, I gave them my wrong expiry date and someone from customer service contacted me and I was able to fix it early Wednesday morning.
Everyone will have different experiences. Especially since Expansys is worldwide. Different areas may have different issues

I can only speak from my experience with Expansys US. I had no issues what-so-ever. The communication was great, and shipping was spot on. They were everything I require in a seller. I imagine if I needed to return the device it would be the same experience.

Sent them a couple simple questions via email since ordering a SG2 on Friday. No contact since then. Horrible customer service. Sent a cancellation email for my order a couple minutes ago and I expect a full refund. I'll follow up in the morning. I understand it's a holiday weekend but this is unacceptable.

You realize their office hours are Monday-Friday 8-6pm right? Why would they respond if they are off for the weekend, especially on a holiday. You have no reason to be angry at them.

Expansys USA has been great as far as my order for the GSII went. I ordered on the 16th, shipped on the 24th and got it on 26th. No issues at all.

shipping status thread

Hello,
Given the popularity of the mix, some sellers are using dodgy sales tactics. The latest is geekbuying and their new "stock sale" price that lets you jump the preorder list. Ibuygou claims stock ships in order of preordering, as I assume most sites do.
If you have a preorder with a store, and are waiting, please post where you ordered from, and the date of order.
If you receive your mi mix, please post what day you ordered it on, so we have an idea of their backorder "flow".
Also if you receive your mi mix, please note anything wierd about it (i.e. no case, modified rom, etc)
(Don't post the actual order number - that's not important anyway). Also, don't post from non-preorder sales, i.e. ebay.
If done right, this thread can help verify whether sellers are skipping preorders, and also help new buyers
estimate when they can get their order from various sellers.
I have two preorders,
one with geekbuying on 11/4
one with ibuygou on 10/30
Neither received yet. I'm a bit worried about the ibuygou one as they bumped up the price after I ordered, from $670 to $750.

Ordered 6/256 from https://www.cect-shop.com/en on 11/16 and received it on 11/23.

Ordered the mix 6/256gb on chinadroid.fr on 11/25 (today)

FYI, I have ordered the phone from a 3rd party and have canceled both orders.

i preordered the mi mix from cect shop the 256gb version on Nov 11th it was to ship on Nov 13.
On Nov 13 they sent a letter saying they would ship at the end of the month of Nov or early Dec when they got more stock OR they would ship it now for 929 euros.
today I emailed them saying if they were still going to ship at the end of the month as they stated and this is what they say:
"we check the market prices every day, as soon as the price drops enough we will send it out.
At the moment the phones are quiet a bit to expensive at the market, but When the price drops more like this we can send it soon. "
so i would say there is little/no chance of them honoring the price and sending it unless you fork over extra money. they are basically holding us the phones ransom

knives of ice said:
i preordered the mi mix from cect shop the 256gb version on Nov 11th it was to ship on Nov 13.
On Nov 13 they sent a letter saying they would ship at the end of the month of Nov or early Dec when they got more stock OR they would ship it now for 929 euros.
today I emailed them saying if they were still going to ship at the end of the month as they stated and this is what they say:
"we check the market prices every day, as soon as the price drops enough we will send it out.
At the moment the phones are quiet a bit to expensive at the market, but When the price drops more like this we can send it soon. "
so i would say there is little/no chance of them honoring the price and sending it unless you fork over extra money. they are basically holding us the phones ransom
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You should check https://www.chinadroid.fr/xiaomi-mi-mix.html the price of the 6g/256 is the lowest I have found on all the website ^^ I have ordered mine from it (still waiting for it) and they have it in stock

kenny17430 said:
You should check https://www.chinadroid.fr/xiaomi-mi-mix.html the price of the 6g/256 is the lowest I have found on all the website ^^ I have ordered mine from it (still waiting for it) and they have it in stock
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have they actually shipped your device yet?
the sad thing is, the preorder price i paid from cect shop was cheaper

knives of ice said:
have they actually shipped your device yet?
the sad thing is, the preorder price i paid from cect shop was cheaper
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No they haven't shipped it yet, I have ordered last friday late... But one guys from a french forum did and received his phone within a week. I will let you know as soon as I have a tracking number or received it
Pre order price were indeed cheap, but as lots of people wants this phone I doubt it will go down quickly.

knives of ice said:
i preordered the mi mix from cect shop the 256gb version on Nov 11th it was to ship on Nov 13.
On Nov 13 they sent a letter saying they would ship at the end of the month of Nov or early Dec when they got more stock OR they would ship it now for 929 euros.
today I emailed them saying if they were still going to ship at the end of the month as they stated and this is what they say:
"we check the market prices every day, as soon as the price drops enough we will send it out.
At the moment the phones are quiet a bit to expensive at the market, but When the price drops more like this we can send it soon. "
so i would say there is little/no chance of them honoring the price and sending it unless you fork over extra money. they are basically holding us the phones ransom
Click to expand...
Click to collapse
so now they tell me in the next email after i inquired on what i needed to pay to get it shipped now
"yes for this price we have it int stock.
But the marked price is quite down now, i would advice you to wait till end of this week then we might be able to send it out for the price did you payed."
so perhaps there is hope

knives of ice said:
so now they tell me in the next email after i inquired on what i needed to pay to get it shipped now
"yes for this price we have it int stock.
But the marked price is quite down now, i would advice you to wait till end of this week then we might be able to send it out for the price did you payed."
so perhaps there is hope
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Wow, hopefully you do get it for the original pre-order pricing.

My mi mix 6gb/256go has just been shipped ! should be in my hands beginning of next week !

I preordered from Ibuygou on 10/27 and haven't heard anything. Hopefully they'll actually send me the phone because I bought it at $625 and they have it listed for $750 now.

qwasz123 said:
I preordered from Ibuygou on 10/27 and haven't heard anything. Hopefully they'll actually send me the phone because I bought it at $625 and they have it listed for $750 now.
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Unfortunately, ibuygou is doing the same as some other sites (like geekbuying).
My rough understanding from them is that their supplier is jacking up the price (like everyone else).
As a result they (kind of) listed the item lower than they wanted to.
So basically you have two choices:
1) Wait for the price of the phone to drop
2) Offer to pay the higher price. (talk to sales support)
It sucks. Doesn't Xiaomi have this 'flash sale' thing a lot? It feels like everyone is caught off guard this time,
possibly due to the really really reduced production rate of the MIX.
- Frank

After a long e-mail chain with ibuygou support, they noted that they don't order phones from Xiaomi.
They get them from their suppliers. And their suppliers have jacked up their prices.
If read between the lines of the mails, it comes down to this: They can't afford to stock the phone if they have to then sell the phone at a loss. (loss meaning preorder prices). I came to this realization then: As a business, it then makes more sense to just never stock the phone and tell everyone "We don't have any in stock." Because why would they? To lose money?
After some back and forth, I saw there were really only three choices:
1) Wait until the price drops and they can afford to stock the phone. (Will this ever happen? Who knows?)
2) Cancel my order and probably pay more than $750 on ebay or wherever.
3) Accept an offer to pay more - the current $750 sale price. They don't lose money. I get my phone.
I took #3. It's almost a no brainer at this point. After several days, it shipped.
What I'm now extremely curious about is - does this happen with every Xiaomi phone? Doesn't every Xiaomi phone do limited run flash sales? Or is it just due to the MIX being unique and a very limited production run?
I was originally very angry with Geekbuying when I saw their "stock sale" pricing. But I kind of sympathize with them now. I think they're a victim as much as we are.

ChodTheWacko said:
After a long e-mail chain with ibuygou support, they noted that they don't order phones from Xiaomi.
They get them from their suppliers. And their suppliers have jacked up their prices.
If read between the lines of the mails, it comes down to this: They can't afford to stock the phone if they have to then sell the phone at a loss. (loss meaning preorder prices). I came to this realization then: As a business, it then makes more sense to just never stock the phone and tell everyone "We don't have any in stock." Because why would they? To lose money?
After some back and forth, I saw there were really only three choices:
1) Wait until the price drops and they can afford to stock the phone. (Will this ever happen? Who knows?)
2) Cancel my order and probably pay more than $750 on ebay or wherever.
3) Accept an offer to pay more - the current $750 sale price. They don't lose money. I get my phone.
I took #3. It's almost a no brainer at this point. After several days, it shipped.
What I'm now extremely curious about is - does this happen with every Xiaomi phone? Doesn't every Xiaomi phone do limited run flash sales? Or is it just due to the MIX being unique and a very limited production run?
I was originally very angry with Geekbuying when I saw their "stock sale" pricing. But I kind of sympathize with them now. I think they're a victim as much as we are.
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Just for your information you can find it on multiple site at 680$ for the 4gb/128gb (cect-shop / smartophone / chinadroid.fr /tradingshenzhen.com ... ) and they have it in stock.

kenny17430 said:
Just for your information you can find it on multiple site at 680$ for the 4gb/128gb (cect-shop / smartophone / chinadroid.fr /tradingshenzhen.com ... ) and they have it in stock.
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Click to collapse
I was greatly reluctant to order from a site I hadn't heard of, especially after the first few "gearbest doesn't include the case" posts. It would be nice to have a 'where did you get your MI MIX from' for shopper reference.

ChodTheWacko said:
I was greatly reluctant to order from a site I hadn't heard of, especially after the first few "gearbest doesn't include the case" posts. It would be nice to have a 'where did you get your MI MIX from' for shopper reference.
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You can find a loads of feedback on the sites I have cited, where people share that they bought it from these website.
I guess you can find the information of where people did get it from this thread

Purchased from cect-shop Dec 3rd, in stock - shipped on Dec 6th. Will update if/when it arrives and how much I was hit with customs fees (located in Canada).

boourns443 said:
Purchased from cect-shop Dec 3rd, in stock - shipped on Dec 6th. Will update if/when it arrives and how much I was hit with customs fees (located in Canada).
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I've never been more frustrated with a website than this.
"check with us again next week to see if we can send your preorder"
all they do is monitor the market and determine if they can sell - well why did they offer the preorder price to begin with then? it is a joke.

knives of ice said:
I've never been more frustrated with a website than this.
"check with us again next week to see if we can send your preorder"
all they do is monitor the market and determine if they can sell - well why did they offer the preorder price to begin with then? it is a joke.
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exactly the same experience i had when i tried to order from their website, I am glad I have a friend visiting and he is bringing my Mi Mix for me. That's why I thought it may be a good idea if people want to get Mix i can help them, not much seems interested, however. At least I got mine sorted and I will have mine by the end of this week.