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Hello,
My MDA is set up to grab my exchange email, etc over the air through activesync. When I set up the account on the MDA, the setup wizard told me that I could set the account to grab new messages as they arrive. That of course sounds great so I chose that option.
Anyway, occasionally (not always) when I receive a new message on the exchange account, I get a text message silmultaneously with the same from address and subject as the new exchange email that arrived. I assume that "directpush" works by sending out these texts to trigger an activesync. However, as I mentioned, i don't ALWAYS get these texts. Also, it appears that I occasionally get texts a day after the message arrives in my inbox and even after I know I've read and deleted the message from my MDA.
Regardless of the sporadic nature of the texts, shouldn't the MDA keep them hidden from me? It's a little frustrating having to go thru and delete all these erroneous messages.
Any suggestions as to how I can clean this mess up?
First you need to provide more information.
What Rom are you using?
Only AKU 2.x Roms support Direct Push and then you need to have the correct version of Exchange Server (I think 2k5 sp2).
Direct Push does not use SMS but rather a heartbeat via GPRS.
I believe the old version of AS with Exchange Server used SMS (1.x Roms).
Thanks for the response.
I'm using xelencin's rom http://forum.xda-developers.com/viewtopic.php?t=53300
I have "direct push" turned on via the comm mgr. My office uses exchange 2k3, not sure what service pack. I don't believe there is such a thing as 2k5.
I might have typed the version number wrong, haven't been an exchange guy for many years. I would suggest talking to the guys responsibly for it and see if they support "MSFP".
kyphur said:
I might have typed the version number wrong, haven't been an exchange guy for many years. I would suggest talking to the guys responsibly for it and see if they support "MSFP".
Click to expand...
Click to collapse
The thing is, it works. I get mesages delivered to my phone nearly instantly. However, my SMS box is full of useless crap and this dilutes the usefullness of SMS in general.
That would lead me to believe that the exchange server doesn't support the true Push and since the Rom does it isn't disposing of the SMS as that is the old method.
kyphur said:
That would lead me to believe that the exchange server doesn't support the true Push and since the Rom does it isn't disposing of the SMS as that is the old method.
Click to expand...
Click to collapse
Ok, that makes sense. I'll get a hold of the exchange admin weds and see if he can do anything for me.
It's Exchange 2003 Service Pack 2...
Are you receiving these texts if you eliminate the exchange server relationship?
(domain can be case-sensitive)
This is most odd. Another strange thing is that you mentioned that you got the option to get new messages as they arrive. That would happen pre AKU2 and SP2. I'd really suspect that your IT guys haven't really gone from SP1 to SP2 as you should not get that option during the AS configuration.
Also, I know that a big concern was that originally MS was thinking of using SMS which was a major pia as we have to purchase that "add-in" from Cingular and get charged for any SMS over our limit. In other words, you might want to see if you're getting charged by T-Mobile....
Steven
chow
pmow said:
It's Exchange 2003 Service Pack 2...
Are you receiving these texts if you eliminate the exchange server relationship?
(domain can be case-sensitive)
Click to expand...
Click to collapse
Interesting. I removed the relationship from activesync (activesync basically now asks me to set up sync with a pc or exchange server), but I'm still getting the texts. Sometimes, I'm getting duplicate texts. They're all coming from "701" if that helps.
HALP!
Dr Puttingham said:
This is most odd. Another strange thing is that you mentioned that you got the option to get new messages as they arrive. That would happen pre AKU2 and SP2. I'd really suspect that your IT guys haven't really gone from SP1 to SP2 as you should not get that option during the AS configuration.
Also, I know that a big concern was that originally MS was thinking of using SMS which was a major pia as we have to purchase that "add-in" from Cingular and get charged for any SMS over our limit. In other words, you might want to see if you're getting charged by T-Mobile....
Steven
chow
Click to expand...
Click to collapse
Is there anyway for me to check the version of exchange as a user?
Ya, the SMS thing is a concern for me. I had to sign up for a text plan on tmobile so that I don't end up oweing a fortune at the end of the month!
That's a good question, determining Exchange SP level remotely. I just tried my OWA but it tells me nothing. I'll keep looking.
Steven
Also, I just re set up my exchange OTA active sync. I get a "pop up" saying that I can synch as items arrive. When I go into "schedule", there's a link there to set that up which then asks for "Text messaging address for this device". Previously, I put in [email protected] which seems to work, but maybe I need to enter it differently some how?
That's a good question, determining Exchange SP level remotely. I just tried my OWA but it tells me nothing. I'll keep looking.
Steven
I have an idea.
It appears that even the new versions of exchange have the feature "AUTD" which does the SMS message triggered update. I set up the exchange account for "auto update" 2 times now, but haven't set it up a 3rd. Is it possible that when the user configures the auto update feature, it triggers the AUTD sms messaging bit on the server? Since I've done it twice, I'm now getting two sms messages per incoming email. However, previously, when i had pocket outlook configured to handle the auto-update bit, it was concealing one of the two identical SMS's, but not the other.
I'm sure I explained this horribly, but it was worth a shot.
Not sure why I didn't notice this earlier...
I'm getting texts related to ALL of my email accounts configured on the device. This includes the exchange account mentioned earlier, but also two GMAIL accounts. For what it's worth, I set these two gmail accounts up through the tmobile set up wizard and later deleted the accounts from the device in an attempt to test things out. When the accounts were setup, they seemed to be grabbing the mail through a tmobile proxy or something instead of directly from the gmail servers.
No idea why I'm getting these messages, but this is getting crazy!
Stranger and stranger! I think that I would contact T-Mobile asap and cancel that SMS. I personally have never had any need for Texting, etc but people have different needs.
What I would start out with is to hard reset the phone after syncing it. Then I'd delete the partnership with AS. I'd setup my Exchange by installing your Exchange server's Security Certificate on your device(which you should keep on your SD card), configuring the AS on the device, never connecting to the PC. Wait a while to setup your GMail accounts, etc. ... one step at a time.
Good luck!
Steven
chow
RESOLVED!
Ok, I think I figured it out.
T-mobile apparently uses these text messages to trigger email synchs.
I logged into my tmobile account and decided to pay attention to the "t-zones" section for the first time. "Setup My E-Mail" takes you to a page that allows you to configure email accounts for your device. It also allows you to check your email for those accounts. Anyway, there's an "Alerts" section that you can configure and it appears to relate to these texts that I've been receiving. Even my exchange account was configured here and was setup to send the text messages.
Additionally, it appears that I wasn't being charged for the texts. None of them have shown up in my online bill.
I believe that ALL of this was the result of using the tmobile email setup wizard that's included on the phone xelencin's cooked rom.
Whew, I feel like I've solved a puzzle.
Good for you! Makes sense now...
I've never run that email wizard myself, always manually create the accounts.
Steven
chow
I accept that I just don't get it but...
WTF is up with the Gmail app? No folders, only labels, is there a way to empty trash? Is there a way to take things out of the trash? I don't get the labels thing. I just want a normal email client interface for Gmail push mail.
These threaded 'conversations' are annoying as hell to sift thru.
Are the labels the 'new' folders? Am I supposed to create labels like I used to create folders? Is this only done thru the web desktop version of gmail?
I know, I know I'm the dumb*ss here... but WTF.
I guess this new Gmail thing is this great new revolutionary thing but I just don't get it and looking through emails in this new way that's unlike any email client I have ever worked with has never been more frustrating.
Pardon my rant... just frustrated that I am having such a difficult time understanding this and I feel like I'm the only one who doesn't get it. Please forgive.
BTW, I tried the Gmail help & faq but I still don't get it. Can anyone point me towards something that will help me become an expert in this new amazing label bullsh*t? Thanks!
I recently noticed that you cannot bring an item from the trash back to the inbox. I would consider that a bug. Fortunately you can fix it by logging in thru a web browser.
Deleted items are dumped automatically once they are 30 days old. You can empty trash if you go in via browser but there's really no point.
Yes, labels are "the new folders". They work the same way except an e-mail can only be in one folder but it can have any number of labels.
I would recommend that you start using the browser-based gmail on your PC for a little while. It's a little easier to undertsand that way and then it will make more sense on the phone.
ETA: Another thing people have trouble with is the "Archive" button which really means "Disappear from the Inbox." So if you want to "put a message into a folder" tag it with whatever labels you want and then archive it. Conveniently, if a new message appears in an archived conversation, it will automagically un-archive itself.
Thanks for your response... I'll take a look at the online desktop version of Gmail, try to familiarize myself with this new way of organizing email. Definitely not a fan so far...
on my G1 whenever I select a message and go to change the label my only option is Inbox (+ or -) whatever that means. And yeah I accidentally hit Archive on one message and accidentally reported another as spam... and there's no confirmation on anything so it does it all immediately, which is great if you know what the hell you're doing.
Push mail comes at a price I guess. Thinking my dumb*ass will stick with IMAP checking every 5 mins. Oh well.
F*cking lame system if you ask me.
yeah, i don't get it either. watched some coworkers use gmail and it didn't make any sense to me why they would change how email client works. but at least their calendar app behaves normally as far as i can tell.
i'll just stick to my pop3 email, although the pop email client on the g1 is total crap.
strangethingz said:
on my G1 whenever I select a message and go to change the label my only option is Inbox (+ or -) whatever that means.
Click to expand...
Click to collapse
If you remove the Inbox label (it show + when it's removed) it's the same as archiving.
I think you can only add labels via the web interface, which is why you only see the inbox label.
F*cking lame system if you ask me.
Click to expand...
Click to collapse
Once you start using it, the "old way" should start to drive you nuts.
@Ultraman: They changed it because that's pretty much what Google does for a living. They try to come up with a different (and hopefully better) way to do things.
Yeah the pop3/imap client isn't so great, but it looks a lot better than the Gmail interface in my opinion...
I notice a problem though with the pop3 client where it always displays messages as unread even if I've looked at them... for some reason I don't have this problem when I have the account setup as IMAP though.
I notice weird things happen... Where emails disappear from my inbox but I can see them when I view 'All Mail'. I check the label and it is set for Inbox and yet the message isn't listed on my G1 Inbox. I go online and sure enough it is listed in the Inbox online... so I have to view All Mail in the online version and select Move to Inbox (even though online it already appears to be in my Inbox) and then sometimes it shows back up on my G1 device.
Really loving that I have to continuously go online to reset emails... I love this new system... so much fun trying to hunt down emails. Wayyy better than folders. With folders everything was too predictable... drop an email in a folder and it stayed there... this new system is nice, keeps me on my toes
strangethingz said:
I notice weird things happen... Where emails disappear from my inbox but I can see them when I view 'All Mail'. I check the label and it is set for Inbox and yet the message isn't listed on my G1 Inbox. I go online and sure enough it is listed in the Inbox online... so I have to view All Mail in the online version and select Move to Inbox (even though online it already appears to be in my Inbox) and then sometimes it shows back up on my G1 device.
Really loving that I have to continuously go online to reset emails... I love this new system... so much fun trying to hunt down emails. Wayyy better than folders. With folders everything was too predictable... drop an email in a folder and it stayed there... this new system is nice, keeps me on my toes
Click to expand...
Click to collapse
Make sure your client isn't set to automatically delete email off your server after its fetched
hmm..yeah there might be a bit of understanding curve if you are new..
i been using gmail since early beta days and now i just cannot go back to those rigid folders used by yahoo etc..
i have so many labels and they are all intertwined..just cannot imagine living with the "old folder"
good luck with getting thru gmail
I know the labels seems confusing, but as one poster put it before -- When you put something in a folder, it's just in that folder, and nowhere else. Labels gives you the option of having things organized a little better.
For example, an email from my Dad telling me his new address can have the lables "DAD", "FAMILY" and "ADDRESS".
The labels come into play really well on the web interface, you can go to your labels on the left, click the label and get everything that has that label.
With the folder system, you have to chose ONE place for it. With the labels system you can tag an email with as many labels as it needs so when you need to find it, it's easy.
The labels come in really handy for sorting incoming email, I have a bunch of filters that do all kinds of things, for example -
Facebook Filter - I set this up to tag those Facebook notifications with a "FACEBOOK" label and then to mark them as read. I can see that I got them, but I don't have to worry about getting a notification on my phone about silly facebook stuff.
Work Filter - Anyone emailing from my theatre company automatically gets the label, so I can see all of the correspondence about the company very easily.
I love the threaded emails, makes it so much easier to follow the conversation. Not everyone's email is set up to respond with the text from the previous email, so this helps keep it all intact. I think it helps organize and keep the inbox looking tidy.
I would definitely play around with the PC version. The android version is limited, even the android-browser version is limited (but does have more features than the app). Once you get a handle on the PC version, the G1 version will make more sense. I don't know if they've fixed anything, but years ago I tried the IMAP way of checking my gmail in Outlook -- totally sucked, would pull everything, even deleted emails through. I just tested, and apparently this has changed, but it used to be the case that "deleted" emails weren't truly "deleted" they actually went to some other archive and you could bring them back if you wanted. They put a little notice or something letting you know it had been deleted and "do you want to recover the email?" sorta messaging.
Anyway, a lot of people like gmail a lot, but not everyone is going to like everything. Especially when it involves a new way of thinking. If you have Outlook 2007, they've done something very similar with lables - so gmail is definitely influencing and changing the way people think about email.
punkzanyj said:
If you have Outlook 2007, they've done something very similar with lables - so gmail is definitely influencing and changing the way people think about email.
Click to expand...
Click to collapse
So true! Actually Outlook has had categories/labels for a long time but they were never well-implemented/supported until 2007. I actually use conversation view, categories and search folders now to mimic gmail in Outlook as best I can!
He,y guys, thanks for your input. I guess I wasn't aware of that in Outlook 2007. I've been using outlook based purely on folders and mail rules. Good to know.
I've been forcing myself to get comfortable with the new system. I find the less I mess with things, the better it works for me. Specifically I find if I remove the Inbox label from an email then later add it back on it doesn't always show up again in the Inbox... but it's probably something I'm doing wrong.
Aside from that one thing, the labels are working pretty well for me now. Like you mentioned I setup work, family, ecommerce, etc labels and I do like the way these labels show next to the message on the g1.
Slowly but surely becoming a believer... Thanks for helping me understand.
Question...
How do I delete an individual email message from a conversation? I tried to go into the conversation via the Gmail app, selected the message that i wanted to delete and deleted it, but it killed the whole conversation instead of the one individual email. What am I doing wrong? Thanks!
I don't think it can be done in the phone interface though you might be able to do it in the web interface.
Not a fan of the conversation threading for this very reason. Sometimes I get an important email with a few not so important replies... and I have to look through conversation thread to locate the important info when 90% is trash...
I wish i could have push Gmail with the old so-called *inferior* folder method that never had these silly issues. If you're going to re-invent the wheel, seems it would make sense to add functionality without taking away from the basics.
I'm going to re-invent a wheel that requires physical carrying until I can figure out how to get it to roll properly.. but it's gonna be way better than the old way because these new wheels have lights! ooh! Sorry for the sarcasm
Thanks for the reply!
In the web interface click the 'down arrow' next to "reply" on an individual email in the thread. Choose 'Delete this message'.
You can only delete a single mail from the thread in the web app - not the Android app it seems.
I've been using Gmail since the invite Betas too, and so the Android App is more of a supplement for me...
Okay, well it's good to know there is a way to do it. Thanks for the instructions on how to delete a specific message in a conversation! Much appreciated!
I was wondering if its possible to get pushmail for gmail without using outlook ?
Is this possible ? Am I supposed to use IMAP or POP mail ?
Please help, thanks
If you setup mail, it will automatically setup for IMAP.
You configure for how often it checks the server.
Thanks I just did that, but the problem is it checks every 5 minutes, thats not exactly push mail is it ?? It should have the option "As mail arrives"
I tried deleting an email from my inbox, but when I check online, its still there (the actual gmail inbox) .. it seems they are not really in function are they ?
EDIT : Okay The messages got deleted in the browser inbox after 5 minutes ... So the email syncs every 5 minutes
How can I make it an instant connection (pushmail) ??
Actually Outlook Mobile 2007/2010 still pulls from IMAP instead of receiving pushes (Microsoft doesn't exactly know about IDLE). You'll want to set up an Exchange connection. See here for more details about Google Sync.
You'll want to configure the server manually. You can find ActiveSync somewhere into your Start menu, otherwise just go to the Sense settings tab, Data Service and ActiveSync to configure the server, then follow the instructions from the link above.
Thank you very much, that worked, and I can choose "As item arrives" now
One last thing, is it possible to change the email name from Outlook to something else ? e.g. Gmail ?
ZaZu90, what domain did you choose while configuring the connection? I can't click next unless I choose a domain, since the activesync software is different and probably newer than the one used in the google instructions...
I followed Yunabeco's link, the domain was left blank.
You have to initiate the email settings from active sync, not from adding a new account.
Check the intsturctions ^^
Yes I am trying to do the same but as I said I cannot leave the domain blank, i HAVE to fill in something in order to continue configuring the connection...
And apparently I am not the only one with this problem: http://forum.xda-developers.com/showpost.php?p=5382949&postcount=4
Hmm this is strange, does it have to do with the location of purchase ?
Im not sure :S
I don't think it has to do with the location of purchase. Thanks for your help though. I am using dutty's holy grail 0.3a rom (wm6.5 build 21889, Base 2.01). What are you using?
Chaps,
have you had a look at this ....http://www.google.com/support/mobile/bin/answer.py?hl=en&answer=138636
Might help you.
WB
Yea, that's the same document as earlier in this thread, but the problem is that the instructions don't work on some devices.. see the previous page
I just did the Push Mail setup (used the link from Yunabeco post)
I had no problem with the instructions, but for some reason it will only get the mail when I do an ActiveSync.
The ActiverSync chedule is set to sync during Peak times (As Items arrive) and off-peak times (As Items arrive).
The Use above settings and Send/Receive when I click Send) are als set to on.
Did I miss a setting as it's not working for me the way it should, or do I need to set something in my Gmail account also?
barty22 said:
Yea, that's the same document as earlier in this thread, but the problem is that the instructions don't work on some devices.. see the previous page
Click to expand...
Click to collapse
Barty,
Surprised at this. I set this up the other day on my device in order to talk someone through it and it worked. Deleted it as I don't need push mail right now.
Wondered if those who can't get it working can put down the steps they have taken to setup on their devices and we can see how we can help?
WB
I wonder if its possible to set up multiple push mail accounts ?
Gonna search for that now, if anyone got a link before I finish my little research, please add it !
I've successfully got gmail actively synced onto my phone now which is great news. The next step is, figuring out if there's a "search" function for my inbox, much like there is on the gmail website itself. You know, where you can search any term in the engine and it'll pull up all relevant emails. Does such a thing exist on the HD2, if I've got gmail being pushed to it? Also, I've noticed that I'm able to "set flags" on certain emails, which I was hoping to be equivalent to "starring" emails in gmail, but it seems that if I set a flag on my phone, it won't show up as a star on my gmail account. Is there any way to actually achieve this? Thanks for the help guys!
Hi, although you haven't said what ROM you use, On the stock european ROM thee is a Search Phone utility. you can search your email by selecting Messaging (or potentially Outlook Mobile depending on how you have set up your email) as the type and putting the information you are looking for in the "Search for" section. The search string you look for is saved for future searches.
Hope this helps.
Thanks for getting back to me. I'm using the stock rom on my TMOUS device. I have it set up so that I may view my gmails through outlook mobile through activesync. I can't seem to find this "messaging" feature you're talking about though?
Does anybody have any ideas on the "starring" of gmails that I mentioned in my first post?
sorry guys if this is a question thats been asked a million times but search bar didnt actually bring anything up
My email tile does not update..i have 2 set for different bt internet accounts and the live tile never seems to tell me when mail has arrived. Infact when i go in and check my mail i can see that there is new mail in there but it actually looks like its been viewed already (not highlighted etc)
Is there some settings etc that i need to change or is there a way around it?
also i dont seem to get any notification tone when i get any notifications, do i need to enable it and where?
sorry for the stupid questions but just got the device and moved across from android
hpsauce37 said:
sorry guys if this is a question thats been asked a million times but search bar didnt actually bring anything up
My email tile does not update..i have 2 set for different bt internet accounts and the live tile never seems to tell me when mail has arrived. Infact when i go in and check my mail i can see that there is new mail in there but it actually looks like its been viewed already (not highlighted etc)
Is there some settings etc that i need to change or is there a way around it?
also i dont seem to get any notification tone when i get any notifications, do i need to enable it and where?
sorry for the stupid questions but just got the device and moved across from android
Click to expand...
Click to collapse
Not that it matters, but what emails are you using? I have 4 emails and if I leave them as Live Tiles they will all update...especially after the initial setup.
First things I would do is....reboot the device...power off /on is good enough. Then check to see that you do have an update frequency set. While in mail, on the bottom right hand side of the screen, enter the menu, then settings, then account settings...make sure the frequency is set. Finally, for notification sounds, go into device settings. From the Home screen scroll right, then down to settings.....choose the sounds settings, scroll down. See if a sound is set for email. many times its set to none.
If this does not help, remove your email accounts, reboot and try again. I've never had my public emails fail in WP7. Corporate, yes sometimes....but never, Hotmail, gmail, yahoo.
thanks for the reply
the device is brand new (arrived today)
i have 2 personal email accounts set up both with bt internet.
i.e [email protected]
i have set the checks to be every 30mins on the accounts and have also set a notification tone now (thankyou) still however i never get any indication on the tile that there is mail.
The phone has the latest software as this was the first thing it did when i connected it to zune.
does it matter that i changed the name of the account? i.e how it is displayed on the tile? it first came up with 'btinternet 1' and btinternet 2 for the other....i just changed them to 'home' and 'darren'
i have also tried removing the battery and restarting the device several times but still same problem.
i wonder....do you think that the fact i have my iphone 4 receiving the mail also that this might have something to do with it? hmm..now i think about it i think it might....im going to try and stop the iphone from checking for mail and just leave my windows device doing it...see what happens then.
If you happen to check your email from any other device/PC/Mac other than the WP7 phone, then obviously you wont see any new mail notification. But if Windows Phone happens to sync before you read in other devices, then you will see it. Also see if your iPhone is set to mark as read when a message is pulled into it (not sure ..just a guess).
Does your DVP at least show all the new mails as read when you go into inbox?
Also try setting the sync to 'as items arrive' or 5 min and see if that makes a difference.
notebookgrail said:
If you happen to check your email from any other device/PC/Mac other than the WP7 phone, then obviously you wont see any new mail notification. But if Windows Phone happens to sync before you read in other devices, then you will see it. Also see if your iPhone is set to mark as read when a message is pulled into it (not sure ..just a guess).
Does your DVP at least show all the new mails as read when you go into inbox?
Also try setting the sync to 'as items arrive' or 5 min and see if that makes a difference.
Click to expand...
Click to collapse
thanks for the reply
yes the dvp does show my mail in the inbox and does show it as read allthough i havent actually read it on the device.
also, under the sync settings the minimum poll time is 15mins (how often it will check the server) dont see an 'as items arrive option' like push email etc.
quite frustrating really as this is a really basic function....i can kinda understand it with the 3rd party applications and other live tiles but not the 'basics'
hpsauce37 said:
thanks for the reply
yes the dvp does show my mail in the inbox and does show it as read allthough i havent actually read it on the device.
(
Click to expand...
Click to collapse
This seems to indicate that some other Mobile Phone/PC (Outlook ?) is also configured to read the mail and its set to mark as read when downloaded. Or check your mail settings on the server (btinternet account) if such a option is enabled by default.