I'm on TMobile UK and have used the Touch 3G on this network since May. Earlier today I lost the ability to successfuly dial out and people have difficulty making calls to me. When someone rings me, my phone rings once and then cuts off, leaving me with a missed call. However, at their end, they get a busy tone or a "you have dialled an incorrect number". I can still receive and send SMS and connect to the web though.
Grateful for any advice
It could be due to your service provider temporary network problem in the cell area where you are.
azahidi said:
It could be due to your service provider temporary network problem in the cell area where you are.
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I agree with you.
hi
or try doing a hard rest
Note : when u do a hard rest u loose all ur data so back up ur data before doing the same
MvBoe said:
I agree with you.
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If the problem still exists you should soft-reset your phone first.
This often solves "hanging" of drivers/programs.
Only if this does not help you should think of an hard-reset (data-loss!).
First of all you should call your provider and ask for known network-problems.
Related
I've just bought myself a second-hand O2 XDA Exec. I've unlocked it (thanks Buzz!), and everything was looking ok. In fact I'm typing this via my 3G connection. WiFi works well and the signal strength is great.
Unfortunately I can't make or receive phone calls. And I can't send or receive text messages either. All data services work perfectly, ActiveSync connects with my exchange server for Push mail etc, and the internet works perfectly with all 'connected' programs and pIE, etc.
When I do try to make a phone call, the dialler app just says "Dialling..." for a few seconds and then "Call Ended" There's never a dial/ring tone and when attempting to send a text message, I just get the notification: "Your message could not be sent". If I try to make a Video Call, I get a message to say that "Call Bars are active" despite the fact that my SIM works for video calls on other phones.
Have I bought a dodgy phone? Is this how a nicked phone behaves, or is there something else wrong with it? What baffles me is that I can use the net and use e-mail as much as I want, but phone calls are impossible. My T-Mobile SIM works in my other 3G phones, so I'm confused....I've tried various ROM's but they all behave the same way. Oh, and every time I turn the phone on, the STK server throws up a "Message Sent" dialogue. (Which I'm sure my old JasJar never did)
Help! Have I failed to sim-unlock this exec properly, is it nicked, or is it just knackered? I'll be off to the shop for a replacement soon, if I can't get this sorted out...
The first thing I'd try would be a hard reset. Don't know if there's another solution. Hopefully someone else will have another solution!
Tried that, and I've re-flashed with the latest Qtek and i-mate ROM's.
I think I'll have another go at "unlocking" the SIM cad, just to be sure, and I'll try another different ROM. But I think this'll end up being taken back for a refund unless anyone can give me some inspirational advice!
The first thing I'd try would be a hard reset.
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Since you say you've tried various ROMS, advising you to hard reset is pretty pointless.
The call and text behaviour you are getting is typical of a phone which is lost/stolen and barred. I always assumed that a barred phone would also not be able to use gprs & 3G. The wifi would still work though.
Are you able to use T-Mobiles data connection? What happens if you call the phone?
I always assumed that a barred phone would also not be able to use gprs & 3G. The wifi would still work though.
Are you able to use T-Mobiles data connection? What happens if you call the phone?
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Nope, 3g networks defo don't check the imei register when you log on. ( Shhhh, the operators don't want you to know)
Dunno about a GPRS connection but it sounds like the handset is barred.
Richard
If I call the phone, a lady tells me that "calls are not being connected to this number at present". If I put the SIM into another phone, it instantly starts working again.
Tried a Vodafone SIM, same story. Also tried a Tesco mobile SIM (which piggybacks on the O2 network) and that's even worse, there's no recognition of any network at all when I put that one in.
I think this thing is going back to the shop at lunchtime...
Well, CheckMEND says that my IMEI has NOT been reported as lost or stolen, but I assume that's just for people who register and use www.immobilise.com rather than the network operator themselves?
I may give O2 a call to see what they say before I go shouting at the store that sold it to me, but I think that the only answer is that it's been blocked somehow. Hmmm. You'd think there would be an obvious way of finding out for sure...
EDIT: OK, O2 wouldn't tell me anything, it's confidential you see...
Took the phone back to the shop and they reckon the previous owner probably didn't pay is phone bill, so O2 barred the phone, therefore it wouldn't have been reported as lost/stolen. Which makes sense.
At least I now have my money back, and now I know that barred phones are only barred for voice calls, not Data connections too...never knew that!
Off to find another Universal to buy now...
Hi. I am using the P3600 since February 07 and have noticed that sometimes callers are being forwarded to my voicemail directly without the phone ringing. I checked the service settings (diverts), and what I do have enabled is a divert to voicemail *if the phone is busy, unavailable or out of reach*.
I am using Pushmail / Activesync via UMTS and ask myself if the phone is dropping in a "busy" state while downloading new e-mail. If somebody would call exactly then, this could cause the divert to my voicemail.
Did anybody have a similar experience?
Thank you and best regards
Stefan
anfangs said:
Hi. I am using the P3600 since February 07 and have noticed that sometimes callers are being forwarded to my voicemail directly without the phone ringing. I checked the service settings (diverts), and what I do have enabled is a divert to voicemail *if the phone is busy, unavailable or out of reach*.
I am using Pushmail / Activesync via UMTS and ask myself if the phone is dropping in a "busy" state while downloading new e-mail. If somebody would call exactly then, this could cause the divert to my voicemail.
Did anybody have a similar experience?
Thank you and best regards
Stefan
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Hi
On German Vodafone this happens if
a) HSDPA is enabled
b) you ar online with a data connection
c) you get a phone call then
I disabled HSDPA and the problem is gone.
which network do you use?
do you have HSDPA enabled?
I've had the same issue. I have Cingular/AT&T. They tried troubleshooting the phone, and ended up sending me a new one. Weeks later I find that I'm still having this problem. If you find out an answer let me know...
HSDPA in use
Hi - thank you for your reply. I am in Switzerland, and I use Swisscom as a provider. HSDPA is one of the option the phone goes for if no other is available. Is there a way to disallow the usage of HSDPA? Thanks and best regards, Stefan
anfangs said:
Hi - thank you for your reply. I am in Switzerland, and I use Swisscom as a provider. HSDPA is one of the option the phone goes for if no other is available. Is there a way to disallow the usage of HSDPA? Thanks and best regards, Stefan
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Yes, there is. Try SK Tools. There is also a HTC Tool for this and http://www.fit4cat.de/portal.php has another tool. If you have problems finding one of these tools then send me a private message with your email adress.
Thank you - I will check tools out
Thank you very much - I will check those tools out!
Hi, guys!
I'm from Ukraine, and my operator doesn't have 3G yet, only GSM/EGPRS.
And I don't use voicemail but there is lighter service here. If somebody called me when I was unavailable, out of zone I would receive SMS from operator with callee's number and call time.
And after switching to P3600 I began to receive such SMSes 5-7 time per day even if I'm sitting in my office all the time and is available.
I've written e-mail to HTC support but haven't received answer yet
does not happen only with P3600
I switched my SIM-card to a Sony Ericsson P990i - and was stumbling into the same problem. Calls sometimes get forwarded directly to my Voicemail if data connection is active. It seems to me rather a provider than a device problem ... ! I will discuss this with Swisscom. Thanks for the hint.
Heh, I'm hoping someone on here will have some idea of what has gone wrong with my XDA Exec.
Just dragged it out of storage, unlocked it, upgraded the radio to 1.15 and the phone to WM6, but for some reason, it won't make or receive phone calls.
Now the phone picks up a signal (GSM & 3G) just fine with all the card's I've tried in it, and it will send a text message as well, but whenever you try to make a phone call, it disconnects the call.
Anyone got any idea's on what might be the problem here, and how I'd go about fixing it? Your help is much appreciated.
Are you on vodafone?
Personally I'm on t-mobile, but it shows the same behaviour with o2, Orange, T-Mobile and vodafone sim cards. I've tried em all, they all send text messages, but no phone calls can be made.
As I said - bizarre
kavinsky said:
Heh, I'm hoping someone on here will have some idea of what has gone wrong with my XDA Exec.
Just dragged it out of storage, unlocked it, upgraded the radio to 1.15 and the phone to WM6, but for some reason, it won't make or receive phone calls.
Now the phone picks up a signal (GSM & 3G) just fine with all the card's I've tried in it, and it will send a text message as well, but whenever you try to make a phone call, it disconnects the call.
Anyone got any idea's on what might be the problem here, and how I'd go about fixing it? Your help is much appreciated.
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i have the MDA pro and had this problem a while ago. i went to settings>phone> select the Band tab then changed the "select your network type " option from auto to GSM and has worked ever since. lets know how it goes.
william-johnson said:
i have the MDA pro and had this problem a while ago. i went to settings>phone> select the Band tab then changed the "select your network type " option from auto to GSM and has worked ever since. lets know how it goes.
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No dice, normal calls and emergency calls remain impossible to make
kavinsky said:
Heh, I'm hoping someone on here will have some idea of what has gone wrong with my XDA Exec.
Just dragged it out of storage, unlocked it, upgraded the radio to 1.15 and the phone to WM6, but for some reason, it won't make or receive phone calls.
Now the phone picks up a signal (GSM & 3G) just fine with all the card's I've tried in it, and it will send a text message as well, but whenever you try to make a phone call, it disconnects the call.
Anyone got any idea's on what might be the problem here, and how I'd go about fixing it? Your help is much appreciated.
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have you confirmed that the text messages are actually being sent, i have seen a case similar and it turned out the IMEI numer was blocked
You know I never thought of that, but yeah I sent my other phone a text message and it went through. Sold it now, so not my problem, but an intersting problem.
kavinsky said:
Sold it now, so not my problem, but an intersting problem.
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well done, mate
Hi there from the title its pretty self explanatory
im from melb, aus
got a "Telstra" Touch HD but im using another different companies Sim card in it
i can make and recieve calls
i did a "Clear storage" but nothing helped there
i read about something referring to "At commands" or "at commanders"
but nothing found doing a search
thanks
same problem with me.. i send a message and after some time it says message could not be sent.. sometime i receive the message with a delay too.. i checked my sim in other phone, there it is fine.. the problem is only in touch
Similar problems connecting to internet and making phone calls
I occasionally have the problem sending texts but more frequently cannot make a phone call or data connection. I have found that if I go into the Comm Manager and set the phone to Airplane Mode and then back to Phone mode that this works 9 times out of 10. However, this is not a very satisfactory or permanent fix. If anyone has a more permanent solution I would be interested in hearing it. I live in the UK and am on the the 3 network. I have a feeling it may be an issue with my provider and not the phone but the help staff at 3 are useless. Thanks!
hey there
sorry for late reply
but i had my service provider reset my messaging service and it worked by the end of the day.
not sure why it was the case. too complicated for me to try and explain probably.
peace
does somebody have this issue?? if i want to call to a person that uses a diferent cellphone provider than me (example: i have t-mobile and want to call to a at&t number), my hd2 wont let me make the call!! and with my nokia i have no problems makin the same call, so it's not sim related
thanks
huevo0000 said:
does somebody have this issue?? if i want to call to a person that uses a diferent cellphone provider than me (example: i have t-mobile and want to call to a at&t number), my hd2 wont let me make the call!! and with my nokia i have no problems makin the same call, so it's not sim related
thanks
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what exactly happens when you try to call the number? any message or anything?
might be worth a call to T-Mobile to verify they don't have any restrictions on the account or anything
i just hear a beep and nothing happens! i just notice that this aldo happens when i try to call a numer that it's not saved in my contacts.. so i can only call someone if his nurmer is saved in my contact list.. do you if there is an option to disable this?
thanks!
try having a play in
settings - menu - all settings - personal - phone - services - call barring (typing this from memory, wording may be slightly different).
huevo0000 said:
does somebody have this issue?? if i want to call to a person that uses a diferent cellphone provider than me (example: i have t-mobile and want to call to a at&t number), my hd2 wont let me make the call!! and with my nokia i have no problems makin the same call, so it's not sim related
thanks
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SAME situation I'm on T-Mobile and hubby's on AT&T (work) and I can NEVER call his phone (always get voicemail) unless his phone is right next to me!
We've tried everything... once he leaves our little onclave ZAP! he's no longer reachable unless it's late at night.
this worked for me
settings - menu - all settings - personal - phone - gsm/umts services - caller ID - check everyone
thanks for all the help guys!!