Database Users

Manufacturing / design defect (clear plastic)

I have my X7500 now for a week, and am a satisfied customer.
Except for one thing: after only a week the clear plastic on my keyboard is misted all over because it is scratching so heavily from useage (when you click the machine into the keyboard, especially in the case, it is almost unavoidable the clear plastic part will be scratched by the machine).
I have sent HTC a message that this is not acceptable for a € 1000 machine, and customer service will come back to me.
You must all have this same issue, can you please comment?

Doodle said:
I have my X7500 now for a week, and am a satisfied customer.
Except for one thing: after only a week the clear plastic on my keyboard is misted all over because it is scratching so heavily from useage (when you click the machine into the keaybord, especially in the case, it is almost unavoidable the clear plastic part will be scratched by the machine).
I have sent HTC a message that this is not acceptable for a € 1000 machine, and customer service will come back to me.
You must all have this same issue, can you please comment?
Click to expand...
Click to collapse
Yep - mine is the same. Disappointed that the keyboard doesn't really fit comfortably in the case on the front of the device either (slips to one side or the other..).

the case is indeed not good, but this can be expected, you will need to buy a good case from a third party vendor. Piel Frama will have first samples in about 2 weeks, and I will guarantee you up front they will fit perfectly...

Try using a screen protector on that part ,thats what i'm planning of doing. i will try it and let you guys know how it goes.

I agree with that potential solution, but then HTC will at least need to replace the keyboard with a unscratched one

Doodle said:
I have my X7500 now for a week, and am a satisfied customer.
Except for one thing: after only a week the clear plastic on my keyboard is misted all over because it is scratching so heavily from useage.
You must all have this same issue, can you please comment?
Click to expand...
Click to collapse
Slight scratches, I noticed it happening and altered how I handled the device. Also the PDair case I'm using seems to have less of a problem with it. I don't use the keyboard as a cover, of course, because it is in a case (though as in the comment after yours, the supplied case is VERY annoying in the way that the keyboard slips from one side to the other).
What can they do, though? It's partly due to the way people slide the Athena "around" to drop into the keyboard, rather than lifting it. I personally find the whole "viewing window" business utterly redundant - I can't see it in the case, it wastes backlight (whole display illuminated).

Doodle said:
the case is indeed not good, but this can be expected, you will need to buy a good case from a third party vendor. Piel Frama will have first samples in about 2 weeks, and I will guarantee you up front they will fit perfectly...
Click to expand...
Click to collapse
Why, are they using a magentic attachment for the keyboard? Because the PDair case sucks after a couple of weeks of light use; the plastic distorts and presses several keys at once.
I want a case with a phrase custom-embossed on it

You could always fit a body shield - protects that part perfectly.

I've had the same problem
I've attached a picture of my keyboard to show the problem. In my case, it appears the scratching is coming from the relatively sharp chrome/metal "frame" around the screen. It's slighly proud (above) of the black plastic surface and when the keyboard is moved over the device it scrapes/gouges the clear plastic. My current plan is to just wait until it's gouged out all the plastic and then polish the clear plastic smooth again. But is sure would be nice to have a more appropriate fix from HTC for such and expensive device.

RichardKAthena said:
..... I personally find the whole "viewing window" business utterly redundant - I can't see it in the case, it wastes backlight (whole display illuminated).
Click to expand...
Click to collapse
Yep - I have never taken mine out of the case so to be fair, I can live with the scratches on the clear plastic.
I did however cut off the 'Pen Loops' that are supposed to hold it shut - they got annoying after a couple of days.

apphoen said:
Yep - I have never taken mine out of the case so to be fair, I can live with the scratches on the clear plastic.
I did however cut off the 'Pen Loops' that are supposed to hold it shut - they got annoying after a couple of days.
Click to expand...
Click to collapse
Sorry, what bit did you cut off?

jmdrizen said:
Sorry, what bit did you cut off?
Click to expand...
Click to collapse
The loops on the case which you are supposed to put the supplied pen through to hold it shut.
Crappy design, they had to go.

apphoen said:
The loops on the case which you are supposed to put the supplied pen through to hold it shut.
Crappy design, they had to go.
Click to expand...
Click to collapse
Thank God the DOPOD one doesn't have this pen loop, otherwise i will be cutting it off too.

wu5262 said:
Thank God the DOPOD one doesn't have this pen loop, otherwise i will be cutting it off too.
Click to expand...
Click to collapse
Me too, glad i got the dopod now!

I've had my unit 10 days and it looks a lot older, I've used novus 1 and 2 to succesfully clean my plastic to look new again.

i tried the screen protector and it looks great. i will post some pics 2maro.

Does anyone have it on the T-Mobile Ameo or the Dopod?
Or is it just on the black HTC branded ones?
Not had this problem on my T-Mob Ameo and I've had that for over 2 months now...

rhedgehog said:
Does anyone have it on the T-Mobile Ameo or the Dopod?
Or is it just on the black HTC branded ones?
Not had this problem on my T-Mob Ameo and I've had that for over 2 months now...
Click to expand...
Click to collapse
I've had two Ameo's and both are fine, I think it's what was mentioned before, if you lift and clip it's fine, but if you drag it over and click....

Is this really true?

Someone is selling me his 2nd hand HTC Universal.
He told me it has minor scratches and a small crack just below the front vga camera which, he told me, is "normal" to all units.
Is it true? Is that spot under the camera really prone to cracks?
Thanks for your replies!

I think it's usual.
My uni is broken on the cameras glass.

None of the 4 universals I've had have got this crack, they were all pretty battered and scratched but no cracks.
My current one is probably the worst with several dents but still no cracks.

Hmm...
That's strange.
Anyway, thanks for your replies.

It is true
almost every JasJar I saw had the crack on exactly the same spot under the VC camera, it goes from the corner of the screen down. Another similar spot it right up from the stylus tip towards the hinge. Somehow Execs are less prone to the same breakage. Usually happens when the screen is replaced or someone attempts to open the screen without proper tools or knowledge. Wizard has a weak spot like that next to stylus as well, I guess each device has its very own weak spot.

Thanks for the heads up. I guess I'm buying the unit afterall.
I'm choosing between the Universal and the Asus P526 and I'm really confused.

maxmiller said:
Thanks for the heads up. I guess I'm buying the unit afterall.
I'm choosing between the Universal and the Asus P526 and I'm really confused.
Click to expand...
Click to collapse
If you wants GPS go for ASUS, but without keyboard i will prefer the Uni

Hmm.. I don't know how to use a the GPS feature anyway.

enigma1nz said:
almost every JasJar I saw had the crack on exactly the same spot under the VC camera, it goes from the corner of the screen down. Another similar spot it right up from the stylus tip towards the hinge. Somehow Execs are less prone to the same breakage. Usually happens when the screen is replaced or someone attempts to open the screen without proper tools or knowledge. Wizard has a weak spot like that next to stylus as well, I guess each device has its very own weak spot.
Click to expand...
Click to collapse
Ah that could be why I've never had it - I've never tried to take the screen off...

just had a look and mine also has a thin hairline crack in the plastic on the videocam corner - never noticed it before!

enigma1nz said:
almost every JasJar I saw had the crack on exactly the same spot under the VC camera, it goes from the corner of the screen down. Another similar spot it right up from the stylus tip towards the hinge. Somehow Execs are less prone to the same breakage. Usually happens when the screen is replaced or someone attempts to open the screen without proper tools or knowledge. Wizard has a weak spot like that next to stylus as well, I guess each device has its very own weak spot.
Click to expand...
Click to collapse
No issues on my second hand one....Sounds like you want to look at a body replacement as well (skin/body cover)

crowdofone said:
just had a look and mine also has a thin hairline crack in the plastic on the videocam corner - never noticed it before!
Click to expand...
Click to collapse
That is exactly the place - have 2 units with that exact location of the hairline crack. Too much of a coincidence I think. Another one, as I mentioned, usually appears just above the stylus handle, extending from the hinge down. Third appears on the keyboard part itself right at the swivel hinge. Might have to do with the usage and practice of opening and closing the screen. Have one unit waiting for a new case because of the cracks. Might go black O2 on JasJar motherboard, O2 screen and O2 blue-lit keypad.

Screen protector

How do we install the screen protector?
There's already a layer of clear plastic on my HD (out of the box) that covers the entire screen, inc the buttons and has a cutout for the earpiece. Is this a screen protector ?
I tried putting the screen protector that comes in the box, over my screen, it has nothing to anchor to, there's no earpiece sticking up etc, everything is totally flush thus my query above.
If the thing on the HD is not a screen cover, how on earth am I to install this spare one? Do I need glue? I cannot find anything about it in the manual?
Some clarification would be really welcomed
thanks
gt

Do not put glue on you're screen! Damn!
And the "plastic" that's on you're screen, is not the screen protector. It's almost the other way around. If it was glass, if wouldn't scratch, like on the iPhone. So, due to that plastic, it scratches quite easily.
As I do not own the HD yet, I don't know how to apply the screen protector. I would guess it just sticks on.

Could we have some clarification on this please?...

The plastic film that's on your phone in the box is just to protect it (persumably through manufacturing, packaging, transport etc), you need to take that off.
I've never found the HTC screen protectors much good, didn't even bother to try and fit the one that came with the HD. If you search the forums you'll find links to better options.

Thanks Bungieman
You prompted me in the right direction. The screen protector is a peel back sticky (dinnt realise that before). I have just installe dit now, was tricky to say the least.
Another reason to be pissed off. You pay a huge sum of money and no glass screen. And no instructions or clarification for the micky mouse screen protector they give you.

Since the HTC Touch HD uses a touch screen, which actually needs you to apply pressure, a glasscreen would be way to "hard" for it to recognize any touching.

Bungieman said:
Since the HTC Touch HD uses a touch screen, which actually needs you to apply pressure, a glasscreen would be way to "hard" for it to recognize any touching.
Click to expand...
Click to collapse
so what about the iPhone and iTouch then? its my understanding that they use glass screens, they cannot be scratched and there is no need to be sticking little pieces of plastic all over them

They use capacitive touch-screens. I think they respond to heat, or electricity, meaning that they cannot be used with a stylus, but needs no pressure to work.

Bungieman said:
They use capacitive touch-screens. I think they respond to heat, or electricity, meaning that they cannot be used with a stylus, but needs no pressure to work.
Click to expand...
Click to collapse
ahhh, thanks Bungie, that answers two questions for me, now I know why they are so beautifully responsive.
(Im not a mac person, honest I'm not)

gt112 said:
How do we install the screen protector?
There's already a layer of clear plastic on my HD (out of the box) that covers the entire screen, inc the buttons and has a cutout for the earpiece. Is this a screen protector ?
I tried putting the screen protector that comes in the box, over my screen, it has nothing to anchor to, there's no earpiece sticking up etc, everything is totally flush thus my query above.
If the thing on the HD is not a screen cover, how on earth am I to install this spare one? Do I need glue? I cannot find anything about it in the manual?
Some clarification would be really welcomed
thanks
gt
Click to expand...
Click to collapse
gt112,
Usually we need to have some water applied on the device first, then place the protector over the device. The presence of water will prevent the protector from sticking to the wrong position. Then, using something like a credit card, you repeatedly swipe over the protector in such a way that you maintain the correct position, as well as dispel the water under the protector out. The dispelled water will make the protector stick to the device. The main point is to ensure there is no air between the protector and the screen surface.
Good luck.

Bungieman said:
They use capacitive touch-screens. I think they respond to heat, or electricity, meaning that they cannot be used with a stylus, but needs no pressure to work.
Click to expand...
Click to collapse
Electric current, produced by the big walking batteries we call humans.
Messes with the "capacitance" under the glass of the iPhone and it's recognised as "touching".

Insaneboy said:
Electric current, produced by the big walking batteries we call humans.
Messes with the "capacitance" under the glass of the iPhone and it's recognised as "touching".
Click to expand...
Click to collapse
Yes , the same technology Samsung used for the F480. A shame HTC didnt choose it either, because it works really well - at least if someone doesnt necessarily want a stylus.
Anyhow, the is the shipped protector an adhesive layer? Could it be easily removed and applied again?

the touch screen works for iphone, without the need for stylus, because the all the buttons are big. on WM devices, once you get past touchflo you are back in the realms of small icons whereby sometimes it's easier to use the stylus.
but the HD still rocks, so far i've only needed the stylus a few times.

frustin said:
the touch screen works for iphone, without the need for stylus, because the all the buttons are big. on WM devices, once you get past touchflo you are back in the realms of small icons whereby sometimes it's easier to use the stylus.
but the HD still rocks, so far i've only needed the stylus a few times.
Click to expand...
Click to collapse
You couldn't use a stylus on iPhone even if you wanted!

tnyynt said:
You couldn't use a stylus on iPhone even if you wanted!
Click to expand...
Click to collapse
Thats what I was referring to previously by "necessarily a stylus".
But as to the shipped protector, is it an adhesive layer and could it be easily removed and applied again?

Insaneboy said:
Electric current, produced by the big walking batteries we call humans.
Messes with the "capacitance" under the glass of the iPhone and it's recognised as "touching".
Click to expand...
Click to collapse
I actually knew that.
Sometimes I find it hard to explain things, as I am not used to doing that in English.
But, one thing I'm wondering, is that many people keep saying the screen on iPhone won't work if your finger is cold, or wet. A wet finger would just lead the electric current even better, wouldn't it?

tnyynt said:
You couldn't use a stylus on iPhone even if you wanted!
Click to expand...
Click to collapse
i was trying to point out the reason why the HD still, imo, needs one rather than why the iphone doesnt.

drzoid said:
But as to the shipped protector, is it an adhesive layer and could it be easily removed and applied again?
Click to expand...
Click to collapse
Yes and maybe. You can remove it without residue, but I had trouble cleaning it, so I just used another one.

Usually we need to have some water applied on the device first, then place the protector over the device. The presence of water will prevent the protector from sticking to the wrong position. Then, using something like a credit card, you repeatedly swipe over the protector in such a way that you maintain the correct position, as well as dispel the water under the protector out. The dispelled water will make the protector stick to the device. The main point is to ensure there is no air between the protector and the screen surface.
Good luck.
Click to expand...
Click to collapse
Hi Eaglesteve, are you serious about applying the water ? Are you referring to the official screen protector from htc? i am using its pressure sensitivie adhesive (PSA) and that's it .
Indeed, the original screen protector is pretty good: it is essentially impossible to notice its existance since it is perfectly cut and there are ZERO bubbles if you apply it correctly e.g. carefully without touching the surface and carefully cleaning the screen before. In addition, the "slide" of the finger over the screen is even better and it's very easy to clean - just rub it on your clothes!

tnyynt said:
You couldn't use a stylus on iPhone even if you wanted!
Click to expand...
Click to collapse
Not true.
http://dvice.com/archives/2008/03/the_iphone_styl.php

touchscreen defect?

hi there!
i got my touch hd last week and i have sth i wonder about if it is right or sth like a defect:
the touchscreen works great and its everything ok with it... but:
it seems to me that the touchscreen is sth like a foil that recognizes the inputs/pressure. fo safety reasons and to keep this foil from being damaged/scratched, there is a thick(er) plastic foil over this first "touch-foil".
on my device, the seems to be some space between these to foils in the middle of the screen. sth like ~0.5mm or so.
the effect is, that (my touch-sensitivity is set to max) touching a control at the SIDE of my screen very softly leads to imminent touch-recognition, while in the center of the screen there is this "gap" between the foils so that one has to push the upper foil down these 0.5mm until the touch is recognized.
acutually i can really FEEL that i have to push down the outer foil until the touchscreen recognizes the input...
i checked another hd-device (the one of a friend) and his device did not have this "gap".
is this a defect so i should return my device to htc for repairs or is this a common thing and nothing to worry about?

Hello,
I have the same "gap problem" but I think it is supposed to be like that.

even this phone from this friend mentined does not have this spacing? i'm anxious that this is sth thats not right...
anyone else here with the same sort of problem?

I have the same problem with the screen

HD has resistive touchscreen which has very thin layer before glass. In bigger screens, like HDs it has small gap in it.
Some older devices had way worse problems with this, like my wizard it felt like 1mm gap sometimes.
Try to live with it, its more like feature in resistive screens
Go for iphone if you dont want it.

lefteyeclosed said:
i checked another hd-device (the one of a friend) and his device did not have this "gap".
is this a defect so i should return my device to htc for repairs or is this a common thing and nothing to worry about?
Click to expand...
Click to collapse
The pressure in the touch screen should be uniform, but in some units it's not.
If you can, you should replace (not repair) it with a new one.
In my unit it's harder to press the uppper corners with the pen, but its a small diference, I have to make a bit more pressure (less than double pressure).

Mr.Wolf said:
The pressure in the touch screen should be uniform, but in some units it's not.
If you can, you should replace (not repair) it with a new one.
In my unit it's harder to press the uppper corners with the pen, but its a small diference, I have to make a bit more pressure (less than double pressure).
Click to expand...
Click to collapse
Hi, thats exactly the problem I have on mine (specifically the upper right where the Close button is)!! Mine is only 5 days old from Orange. Do you think I should get it replaced? When typing texts etc the 'keyboard' feels spongy - I am guessing this is the gap people talk about?
Thanks for any advice.
Rich

This is not a defect...it is just the glass screen is installed on different ways...my has some 0.1mm gap in the middle..but almost nil at the side..
But if your gap is around 0.5mm, I understand it is quite annoying...go and replace it but test the new ones first...
It is luck dependent..
you might get bad pixel(s)
Duffy buttons
peeling paint
flickering display
Mine is quite perfect... since I bought it to Fortress store in HK..and opened up at least 5 units and chose the perfect ones..
BUT I stayed there for almost an hour ..checking..

Thanks for your reply. I have just received a replacement from Orange today and the screen seems a bit more responsive however it rattles when its in vibrate mode so I am getting another one tomorrow evening. Orange have been very good about this I have to say.
Thx again
Rich

Help, Newton's Rings! (Oily rings appearing beneath screen)

I've heard of this problem happening on other devices (see here, here, here, and although not what mine looks like, here), but I was wondering what I can do about this problem. This is called Newton's Rings, I believe, and there's a nice wikipedia article about it. Apparently it's a problem under the screen.
It's an oily smudge. It appears to be made up of asymmetric rainbow-colored rings and is apparently under the screen. It is only visible in indoor lighting in certain angles, and is less visible when the screen is on. When pressure is applied around this spot, it appears to shift slightly. It's been present for over a week on my device without much change.
The HD2 has a capacitive screen, so the method to correct these spots (the "duct tape method") is said not to work. How can I fix this problem? I'm pretty sure I didn't cause it since I was careful with my device--it could have been there (most likely) from the time of purchase.
Should I ask for an exchange at my local T mobile store? Should I try duct tape or a vacuum cleaner to suck the screen forward, or should I try to open the device up and detach the screen, or should I beg for a return?
Help!
PS: You might want to check your HD2's as well...

*deleted*
*deleted*

I think you would have to have a resistive screen to even have this problem. A capacitive screen doesn't have these "layers." And, it requires a curvature to induce the inference rings which a hard glass screen with no layers doesn't have.

I followed a couple of them threads some time ago, and if I remember correctly some users which had this problem you're postin' about have had their hd2 replaced by htc cause it should fall under warranty terms. Return it to your local t-mo store and ask for a replacement. Should they deny that, try calling htc customer care and see if you can send it in to corporate for repair/exchange. I'd recommend that you try official ways first before attempting to disassemble it or to fix it by yourself as you may end up voiding your warranty..

Since you have a US T-Mobile HD2, and it has been less than 14 days and within the return period, you should be able to get it replaced at the store.

This is obviously a problem with the screen and you shouldnt try to fix it in any way. If you have installed or modded it in any way then return it to stock condition and take it back to your store. They are obliged to give you a replacement as it is a faulty unit. do not accept anything less.
Mark.

First of all, why in the hell would you buy such a device with incredible screen real-estate... and NOT place a screen protector on it?
My screen hasn't even been touched by human hands. Let me guess, the next thing you're going to tell us is your device has a scratch on the battery cover...
Having a case on the device would have prevented such an incident from occurring in the first place. Problem solved.
Take better care of your investments folks...

Reignzone said:
First of all, why in the hell would you buy such a device with incredible screen real-estate... and NOT place a screen protector on it?
My screen hasn't even been touched by human hands. Let me guess, the next thing you're going to tell us is your device has a scratch on the battery cover...
Having a case on the device would have prevented such an incident from occurring in the first place. Problem solved.
Take better care of your investments folks...
Click to expand...
Click to collapse
I seem to be confused about why you need a screen protector when the screen is glass? I was under the impression that glass screens won't scratch. I can't see how a screen protector would protect a glass screen from pressure, so what's the point?

LOL TRUE!!!!!!!! ^

chrys9989 said:
I seem to be confused about why you need a screen protector when the screen is glass? I was under the impression that glass screens won't scratch. I can't see how a screen protector would protect a glass screen from pressure, so what's the point?
Click to expand...
Click to collapse
dbriese said:
LOL TRUE!!!!!!!! ^
Click to expand...
Click to collapse
Alright, well... I'm not even going to dignify myself a response to your first question... for obvious reasons.
As for pressure... what PRESSURE could you possibly be applying to your device that is apparently going to render the screen useless? It's a ****ING Pocket PC, don't mistreat it. Protect your investments... it's common sense.
Seriously though, your first question... RETHINK exactly what it was that you had asked me... and then I'm pretty sure you'll realize the stupidity.

Reignzone said:
Alright, well... I'm not even going to dignify myself a response to your first question... for obvious reasons.
As for pressure... what PRESSURE could you possibly be applying to your device that is apparently going to render the screen useless? It's a ****ING Pocket PC, don't mistreat it. Protect your investments... it's common sense.
Seriously though, your first question... RETHINK exactly what it was that you had asked me... and then I'm pretty sure you'll realize the stupidity.
Click to expand...
Click to collapse
I don't get the attitude, I simply asked you, or anyone else who seems to think they need a screen protector on a glass screen; why they feel that way. As far as I know, it's like next to impossible to scratch it, (unless you carry loose diamonds in your pocket) and the pressure comment was me trying to understand why you feel the need to get a protector. With all that said, I wasn't knocking you wanting one (somebody's got to buy them) I was simply trying to see if I was misinformed about the durability of glass screens.

Heh, my bling-bling may scratch my phone screen That's how you can tell they are real diamonds . Though, you make a good point, glass screen shouldn't scratch, and if anything, a crappy thicker screen protector may hinder the conductivity of your fingers? Just my guess. On a side note, had my ipod touch in the same pocket as my keys once (hate the thing, but it was free) The back got scratched to hell, but the screen was nice and unscathed.

chrys9989 said:
I don't get the attitude, I simply asked you, or anyone else who seems to think they need a screen protector on a glass screen; why they feel that way. As far as I know, it's like next to impossible to scratch it, (unless you carry loose diamonds in your pocket) and the pressure comment was me trying to understand why you feel the need to get a protector. With all that said, I wasn't knocking you wanting one (somebody's got to buy them) I was simply trying to see if I was misinformed about the durability of glass screens.
Click to expand...
Click to collapse
rickyzone said:
Heh, my bling-bling may scratch my phone screen That's how you can tell they are real diamonds . Though, you make a good point, glass screen shouldn't scratch, and if anything, a crappy thicker screen protector may hinder the conductivity of your fingers? Just my guess. On a side note, had my ipod touch in the same pocket as my keys once (hate the thing, but it was free) The back got scratched to hell, but the screen was nice and unscathed.
Click to expand...
Click to collapse
Alright. Well, my apologies for the "disrespect".
I'm merely saying that a screen sleeve, protector, or WHATEVER is how someone could go about preventing the oil corrosion that occurs from natural skin oils on the screen.

This isn't oil corrosion. No disrespect from me either, but this unit actually had a screen protector. And a case. So thanks, but no thanks.

curiousGeorge said:
This isn't oil corrosion. No disrespect from me either, but this unit actually had a screen protector. And a case. So thanks, but no thanks.
Click to expand...
Click to collapse
I had exactly the same situation with my old Hermes (going back quite a few years). I got it through the post from Tmobile and was playing happily with it for about half an hour until I noticed an oily patch exactly as you describe. Rang up Customer Support and they asked me if I had sat on the phone or knocked it in any way.. And this was after having the phone in my possession for 30 minutes HAHA in the end they told me to take the phone to the nearest store to confirm the problem and I got a straight replacement.
I think its caused by a leak in the LCD. You can try, as sugested on other threads to get some tape and try to pull the glass away from the liquid but this would only really be worth trying if your phone was out of manufacturers warranty. Since you have not had your phone long at all you are entitled to a direct replacement under the Sale of Goods Act.
Going back to earlier posts, too much pressure could cause this sort of problem but as stated with a good quality glass which the HD2 has this is very unlikely unless you had an elephant sit on it
More likely the LCD is defective and if the oily patch is noticeble to you then the seller has no other recourse. If I was you I would deal with this matter as soon as possible though so that you get a stisfactory result.
Mark.

Hey guys.
looking at your device, you have the same problem i have on my HTC TOUCH HD, mine had a small point in the middle, and after a few months it become bigger and now my screen wont work properly.
it means when i perss lets say "START" button, it reacts at the X button in the right of the screen.
adter looking over the net and reading about it, i can see a lot of devices from HTC has this problem, guess its a bad building quality who knows.
maybe it got hit a few times at the screen, maybe pressure who knows.
the thing is, CHANGE THE DEVICE before your screen wont react anymore, mine is Resistive screen. so i took a small niddle and lifted the screen from the left (the volume side) and squeezd it a bit, it went out, but a bit more came back after, that means something or some fluid is between tha screen, the Gap maybe i dont know.
ive also tried with a DUCT TAPE - worked for a few minutes than it came back again, but even when the oily part was gone the screen still was reacting not as before.
also there is a bad sound from the place you have the oily part under it' like if you press it with the Stylus or just your finger.
BE CAREFUL with thos devices!
Also ive heard something about PRESSURE differents between cities / countries and simillar can cause the screen defect.
for example - i live NOW in Eilat, its in Israel, and its a very very low place, i go home once a month, to a higher place (300M above), and it happaned since i moved here. it can be one more of the reasons to cause this defect.
well, my device is ruind, it can barely work now sometimes, if i press the screen from all of the sides or lifting it up with a niddle!
and that sucks!
BTW USE YOUR WARRENTY.
dont let HTC run away from their defaults and defects with thos devices, why do we have to pay on their mistakes of not making a good resistance materials for thos devices...its stupid.
specialy when it happanes to a lot of people with the same Devices!
i dont see any APPLE users having thos peoblems with IPOD / IPHONE!

liav12 said:
Hey guys.
looking at your device, you have the same problem i have on my HTC TOUCH HD, mine had a small point in the middle, and after a few months it become bigger and now my screen wont work properly.
it means when i perss lets say "START" button, it reacts at the X button in the right of the screen.
adter looking over the net and reading about it, i can see a lot of devices from HTC has this problem, guess its a bad building quality who knows.
maybe it got hit a few times at the screen, maybe pressure who knows.
the thing is, CHANGE THE DEVICE before your screen wont react anymore, mine is Resistive screen. so i took a small niddle and lifted the screen from the left (the volume side) and squeezd it a bit, it went out, but a bit more came back after, that means something or some fluid is between tha screen, the Gap maybe i dont know.
ive also tried with a DUCT TAPE - worked for a few minutes than it came back again, but even when the oily part was gone the screen still was reacting not as before.
also there is a bad sound from the place you have the oily part under it' like if you press it with the Stylus or just your finger.
BE CAREFUL with thos devices!
Also ive heard something about PRESSURE differents between cities / countries and simillar can cause the screen defect.
for example - i live NOW in Eilat, its in Israel, and its a very very low place, i go home once a month, to a higher place (300M above), and it happaned since i moved here. it can be one more of the reasons to cause this defect.
well, my device is ruind, it can barely work now sometimes, if i press the screen from all of the sides or lifting it up with a niddle!
and that sucks!
BTW USE YOUR WARRENTY.
dont let HTC run away from their defaults and defects with thos devices, why do we have to pay on their mistakes of not making a good resistance materials for thos devices...its stupid.
specialy when it happanes to a lot of people with the same Devices!
i dont see any APPLE users having thos peoblems with IPOD / IPHONE!
Click to expand...
Click to collapse
All touchscreens suffer from defects (yes even ipdods and iphones lol). The trick is to send it back the moment you spot it and not sit on it and wait, hoping it will go away. It wont. You can use the tape method to pull the screen away from the bleed but the liquid will still be there and sooner or later it will just come back.
I noticed a bleed on my OLD hermes the day I got it from brand new, rang up the shop (tmobile uk) and they tried to tell me that I must have sat on it or dropped it. Everyone who purchases a device has a right that it will work for a 'reasonable' amount of time without defects appearing so you have to push your rights and get it changed (not fixed) for a new device.
If your device is out of warranty and you have a bleed on the screen the only thing you can really do is change the screen. These can be found on ebay and not that hard to do. For your Touch HD you can get one *HERE* but you have to weigh up whether its cheaper to just buy a new device or fix the one you have.
And I dont really think atmospheric pressure between different places would have any affect as lcd screens are built to work pretty much anywhere and if that was the case every time someone got on a plane their device would go capput.
Mark.

i know! that sounds not reasonable, but i looked at someone's Thread about that he went out of a plane and he noticed a huge spot in the middle of the screen, and few days later after going back on the flight it was gone.
that thing is very strange.
btw thank you for the link..

liav12 said:
i know! that sounds not reasonable, but i looked at someone's Thread about that he went out of a plane and he noticed a huge spot in the middle of the screen, and few days later after going back on the flight it was gone.
that thing is very strange.
btw thank you for the link..
Click to expand...
Click to collapse
Ur welcome
Mark.