phone can`t find HTC sync - Hero, G2 Touch General

When I try to sync my phone to my pc, i get the error message that the phone cant fint HTC sync on my pc.
I have installed the latest version of the software.
Anybody who have the same issue ?
Modesty

I had this problem on both XP and Windows 7. Somehow in both cases it miraculously started working after numerous uninstall/reinstalls, driver updates, etc. I wish I could tell you how I got it working... Persistance is the key!
There is a Windows 7 workaround that appears to have worked for me: http://www.mydigitallife.info/2009/08/24/workaround-for-htc-hero-sync-problem-in-windows-7/

I almost had the some problem. Everytime I sync my phone to my pc, PC doesn't recognize so I have to restart the phone and then they can connect! Sometimes when I sync them, my phone stops and I have to restart again! It's very annoying.

Related

Cradle Sync - Device Not Recognized

Can't install the driver for my Xda2 with WM2005 1.60b and Activesync 4.1
Tried uninstalling and reinstall activesync but still not working. Always getting the message "missing an entry. INF was created for Windows 95 or later".
Tried all the methods i can find in the forum but still not working, anyone knows how to solve this?
have you tried 1.60c ?
That i'm gonna try real soon since without any solution..
Tried 1.60c but still the same problem.. appreciate any help..
Got a new laptop and it solved the problem...
The device was detected and recognized like a charm. From my testing with a few pc i would say the problem would be most likely due to the inability of the older pc hardware (could be those using USB 1.0) to recognize the device.
Tried with 4 pc with diff config for this

Activesync problem

Help! today i was playing with my uni today and for some reason now active sync wont syncronize everytime i connect on the device it says connected and it gives me this error
"Synchronization cannot be completed successfully. Reconnect your device and try again. If the problem persists, see the Microsoft ActiveSync Troubleshooter in Microsoft ActiveSync Help on your desktop computer."
and it is connected with the Guest account afterwards, it was working about 30min ago...
i think hat caused it is i accidently deleted a folder in application data called MDM or MDA or sth i cant remember would that have caused the problem? anyone go a backup of that file? maybe i can get a copy of? or anyone know the cause of the prob? i've turned off my firewall and everything just incase i thought it would intervene with active sync but still no luck
also i can install ay app it keep saying Installation of "the app.cab" was unsuccessful.
thanks in advance

HTC Sync install problem & no PC Sync

Second day with my Hero and really like it so far, but;
When I tried to install HTC Sync, near the end of the install, I get,
"Generic Device Management Executable has encountered a problem and needs to close",
and wants to send a report to Microsoft, after dismissing the first one another one the same comes up, then after the install I get;
"Unable to create a device manager instance".
When I try to Sync with the PC, HTC Sync won't find the phone.
I've tried the HTC Sync that came with the phone and the latest from the HTC website with the same results.
I'm running Windows XP Home, fully up to date, anti-virus is disabled during the installation.
I have spent the best part of eight hours today searching this site and googling the problem, I've found people with the same or similar problems and still can't get it to work.
Any help would be greatly appreciated.
I have the same problem, tried uninstalling/reinstalling both versions, but the problem still exists.
I am also running Win XP SP3.
Lupus77 said:
I have the same problem, tried uninstalling/reinstalling both versions, but the problem still exists.
I am also running Win XP SP3.
Click to expand...
Click to collapse
Me too. XP SP3.
Speaking directly to HTC gave no answers, and I gave up as I don't need to sync to outlook.
Im having problems getting HTC 2.04 to work after update.
C:\Program Files\HTC HTC Sync\Application launcher\Application Launcher.exe
This application has failed to start because the application configuration is incorrect. Reinstalling the application may fix this problem.
And no it didn´t, tried it. Has tried remove and afterwards reinstall, but still not. Connection to USB is working, but can´t sync.
Just for info, I emailed HTC yesterday and got a reply back today. I tried it, but it didn't solve the problem, good customer service from HTC though.
I've pasted it (as sent) if anyone wants to try it, god luck.
"please try the following on you PC. STart, sun, msconfig, services, "hide all Microsfot Services" then "disable all", start up, "disable all", apply, close and reboot. Try the install again in this mode with no internet connection plugged in (as your AV will be fully shut down). If this works, you can reenable evertyhing, start, run, msconfig, normal startup, apply close, and reboot."
Lol, looks like a bold move
But good idea with the services, maybe we can narrow it down.
Do you have Itunes installed? Just a wild guess now as I have it installed, maybe the Apple Sync conflicts with HTC Sync.
Im not sure if that im able to do the services thing, but i will try.
No itunes is not on, but at home im using Vista 64 with itunes and its working!
Hmm, didn´t work for me.
Hope that HTC will come with an update.
For now im using CompanionLink to sync between Lotus Notes and Google Calendar, but it will only work for 2 weeks, then i have to pay.
Didn't work for me either. I tried disabling all not needed services.
@SharDK Do you have the problem in Win XP SP3 too?
@Lupus77
Yes its Win XP Sp3
Sry i wrote fail in my nick, its Shark, but nevermind
New reply from HTC.
"Are you able to try again in Safe Mode? "
Tried but still no good.
Is anyone here who got the HTC Sync working with Win XP SP3?
Phone not being recognized by the HTC Sync program
I had no problem installing the HTC Sync software BUT it does not recognize my phone. Yes I am running Windows XP Service Pack 3. I have read the manaul carefully and done everything they say, including enabling USB debugging. But to no avail. I also have tried both the new and old versions of the software.
PLEASE HELP!! I need to update my ROM
Weird, since before upgrae i had no problem connecting to sync either in Vista nor Xp SP3.
But after, then XP SP3 gives problems.
@Salmanbodla
When you connect to XP with USB, do you mount the SD card!
If you can here´s driver for XP http://www.pdauser.dk/files/driver.zip
When you connect, go to Device manager and look for ADB and try update the driver. Even try connect the Hero 2-3 times mounting the USB, that way i got the ADB in device manager. But then Sync failes, but had no problem before update.
I wrote HTC yesterday, so hoping that they will come with a solution.
Now they returned an email, writting to me that since i have a Danish Win XP, i have to install sync in Program Files/HTC/HTC sync
Im sry but im not using a Danish XP, so therefor its in the right place already.
Looks like HTC ´dosn´t have a solution for sync, very bad, since i have to use it to sync Lotus Notes at work.
Latest from HTC. Want NFO logs.
Latest Email from HTC:-
"HI STephen,
We are trying to replicate this issue here, are you able to send us the NFO logs?
Many hanks
MIke"
It's nice to see they have an interest in the problem.
Now the question. How do I send them the NFO logs? I'm a bit lost here.
Just wanted to add my "me too". I'm experiencing the same problem.
It used to work but since I reinstalled XP (serious crash) I get this error when trying to start HTC Sync:
C:\Program Files\HTC HTC Sync\Application launcher\Application Launcher.exe
This application has failed to start because the application configuration is incorrect. Reinstalling the application may fix this problem.
Click to expand...
Click to collapse
The only difference between my old and new install of XP is that my old install was SP2 and the new install SP3.
Me too
I cant get HTC sync to work on Windows VIsta. Had Hero for 2 weeks. But cannot connect with HTC sync. I only need this for ROM upgrade... not for syncing.
Stephen did you get an answer from the htc support.
I have the same problem.
Has anyone had luck fixing the issue with HTC Sync refusing to run because 'the application isn't configured properly'?
It worked fine for me about 2 weeks ago with Win XP Service Pack 3, but doesn't anymore. I'm not entirely sure what I've changed since. I went on Windows Update and downloaded these patches (Update for Root Certificates [September 2009] (KB931125), Security Update for Windows Media Format Runtime 9, 9.5 & 11 for Windows XP SP 3 (KB968816), Security Update for Microsoft XML Core Services 4.0 Service Pack 2 (KB954430), Security Update for Windows XP Service Pack 3 (KB952069), Security Update for Windows XP with Windows Media Format Runtime 9.5 and 11 (KB941569)); I changed which SATA port on my mobo the hard drive connected to; and that's about all I know of. Everything else would have been using programs already installed, which I had used before trying to use HTC sync.
I'm not sure which version of HTC Sync I used before, as it may have been the one on the SD card when the phone shipped, or it could have been downloaded from the website. It was probably the one on the SD card. Yesterday I tried uninstalling it after the error message and reinstalling v2.0.4 downloaded from the HTC website, but still no luck.
So, has anyone had any success with this?
Steven__ said:
(Update for Root Certificates [September 2009] (KB931125), Security Update for Windows Media Format Runtime 9, 9.5 & 11 for Windows XP SP 3 (KB968816), Security Update for Microsoft XML Core Services 4.0 Service Pack 2 (KB954430), Security Update for Windows XP Service Pack 3 (KB952069), Security Update for Windows XP with Windows Media Format Runtime 9.5 and 11 (KB941569)); .
Click to expand...
Click to collapse
Any chance you can uninstall those updates to see if they are the offending items?

ActiveSync fails to start

first off I'm using windows xp sp2 and ActiveSync 4.5 for my tmus hd2. when my computer starts up i get the error wcescommmgr.exe failed to initialize properly.
i have tried unnstalling repeatedly but still same error and now i can't sync my phone. anyone have a clue here what could be wrong
bumping to get this some more views
any suggestions guys?
just untick the "enable faster connection" button on USB-PC dialog box, and try again.
ihave its not a problem with my phone settings its my computer. on startup i get an error tat says wcescomm.exe failed to initialize properly. it happens even if my phone isn't connected
or can someone tell me another program to use for syncing on win xp
so i suppose noone has had this issue?
Have you tried this:
http://social.answers.microsoft.com...c/thread/06013872-5bec-4d25-8d4b-7a9e23ee8c6a
yeah my computer isn't connected to the internet so i have firewalls turned off. ichecked services in admin tools and found nothing relating to ActiveSync. i really need to sync my phone. mmmy phone gets recognized as disk drive but ActiveSync is faster
ok so i tried tracking down registry entries but it was too confusing. i ado tried reinstalling ActiveSync to my other hard drive and it still does it. wcescomm.exe had failed to initialize properly (0x0000142)
thnx rpx1 it worked for the future its all about missing a profile to active sync.created new system profile aka user account and im good to go

[Q] i cannot sync my htc hd2

hello i just get my htc hd2 and i want to install apps and games and do all those stuff that are in this website.. (put android....etc....)
but i cant because i cannot open Windows mobile device center... i have windows 7 ultimate 64-bit OS.... i have tried thousands of methods to make it work and i still cant!!... the WMDC icon appears in the all programs list but i click it and nothing happens... also there is a folder named windows mobile and the C:\Windows... but nothing works!!... i connect my HTC HD2 and run it in Sync mode and in Storage Mode and nothing happens again !
IM SO DESESPERATE!!!
if someone could help me i would be so happy thanks...
if need more info just tell me!
Try a few things-
1-Check to see if you have the latest version of WMDC, which is version 6.1
2-Reinstall WMDC if you do indeed have the latest version
3-Goto device manager and delete your Windows phone from your PC
4-It may be your device, try a hard-reset if that up there fails
5-and finally, if ALL ELSE fails, it may be your USB connector on your phone is bad. We have seen this quite a few times, seems to be a fairly common problem.
One other possibility.... the ugly truth is that I have to uninstall my antivirus program everytime I flash my rom and create a new partnership with WMDC. UGH!! this was microsoft's only answer to the problem. Please try it before you do a hard reset.
for me it never syncs (after a new flash) until i
settings menu all settings connection usb to pc
untick"enable faster data"
if you have connected the phone before doing this, reboot both the phone and the pc and try again.
I was having what I think is the same problem. Try going to setting (the tab in Sense) and select other. There is an icon that says something like usb-computer open that and de-select speed up ActiveSync conectivity or something along thoes lines.
I was able to sync after that.
samsamuel said:
for me it never syncs (after a new flash) until i
settings menu all settings connection usb to pc
untick"enable faster data"
if you have connected the phone before doing this, reboot both the phone and the pc and try again.
Click to expand...
Click to collapse
My would charge when i pugged into the USB, but wouldnt sync. I tried this and and it worked =) THANKS!

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