Hey guys a lot of Mt3g comes with a one year warranty... So under what conditions will tmobile replace your current one with new one. My friend had bb bold and he said he had some issues with it and they sent him a new one without a battery while he sends the old one in... Does tmobile do the same? if so what do you have to say
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Hello everyone,
So I need to replace my phone, but since I am with T-Mobile on an unlocked 8525, I have to go through HTC to do so (I bought the phone on eBay). Does anyone have any experience with their customer support and if this is an easy task to go about doing? (I have the classic white-screen problem)
I already called their American "hotline", and it was just some guy who picked up and didn't sound like he knew what he was talking about. He told me to call back tomorrow when their warranty department was open and they could help me out.
Thanks!
-- Nick
I have had my phone replaced by HTC. But that was only because the repairservice misplaced my phone.
At least here in Europe you need a proof of purchase with a date on it.
After this date the warranty period starts. So you could have some problems there.
eBay / 8525 repair
Hey there,
I had purchased an 8525 on eBay.
A few months later, the phone had some hardware problems.
I tried fixing myself, but was unable to do so.
AT&T / Cingular will not help you if you do not have their service and HTC will not help you, because it is a Cingular / AT&T branded hone.
After selling my broken 8525 on eBay, for parts, I waited to buy a new one.
Just bought another used 8525 on eBay last week, and unlocked it.
Today I purchased a warranty plan from www.squaretrade.com.
They will replace your phone, or give you your money back if they can not replace it.
It is well wirth the money spent for a warranty through them, since AT&T and HTC wont help.
Let me know if you have any questions.
How much can I get?
Well, it's too late for me to get the Squaretrade warranty, but I will keep that in mind for next time, thank you.
Now my question is (if I can't get HTC to replace it), how much could I get for this phone? All it is is the white-screen problem, which I've read people can easily fix by just taking the phone apart (I'm just not good with that so I don't know if I wanna risk it). How much would I be able to sell a white-screen 8525 for on eBay? $250 maybe? Thanks!
-- Nick
i sent of my phone with a keyboard that was sticking
due to me dropping marmalade onto it
anyway i told them, that the keyboard din't work, i was having problems with call quality, and there was cosmetic damage
t-mobile agreed to fix the keyboard for me, and that only
so i sent it off
an 2weeks later
it came back,
with a new screen, new mainboard, new case, new stylus, new batter, new battery cover
everything on it is new
so much so, then have sent me a certificate to confirm that my IMEI number has changed due to the ammount of work done on the phone
at the time of sending it off, it had a hungarian windows mobile 5 rom on it, as i couldnt find a english version at the time of downgrading
so t-mobile, reflashed it for me
so if anyone is with them, i would recommend if you have any problems
phone up
and tell them you want it fixing, and don't lie to them, just bend the truth a little, and maybe you will get as lucky as me
plus i was also told, all MDA vario's from t-mobile have a 24month warranty with t-mobile
=D
aye they did a similar thing with me. before i got into xda-devs i had some righ5t probs with me hermes.
well i took the first one back and then they replased that. cant remember the fault mind. that one went wrong so they replaced that and then this next one went wrong again! called them up complaining and apparently if they repair a phone 3 times you can ask for a totally different phone to replace it. asked how much the kaiser would be and they said 30 quid and could be with you tomorrow. i was a very happy man and now i got a hermes and a kaiser!
they never asked for the hermes back either so always a bonus eh.
so any you guys got any probs out there even if its tiny get on the phone to t-mobile. could soon have a kaiser for 30 quid!
I work for T-Mobile and it's HTC policy to replace rather than repair a faulty unit under warranty.
As long as the engineer who looks at it doesn't determine it as damaged they always send out a refurbished unit.
sweet
so new fone
an hmm, yh i think the screen is going a bit unsensative on this one
*wink*
lol kasier for £30 ull be my new years gift
haha
the screen on my hd2 stopped working so now after 2 weeks i received another hd2...when i talked to the tmobile guy he said i would get a new phone sent to me...i pay for that insurance crap for tmobile and i was hoping for a new phone...the phone that i got really looks used...the screen is new but it came with no cover and most of the tight spaces in the back and the usb connection have some dirt from the previous owner...the back part where the battery goes looks all bumpy and scratched like it got opened from there...i really took care of my hd2 and it looks way better than what i received...is there anything i can do?
Complain that you can tell its refurbished then ask for it to be collected at their expense. When you get it back again-whixh you will,do the same again and you should get a brand new 1. But check the serial after each one
Sent from my HTC HD2 using XDA App
hi, i plan to buy a brand new hd2 (the tmous one), problem is i inspect tmob site (t-mobile.com) and found that t-mobile no longer producing a brand new hd2, so they sell the refurb hd2 only
question is, is it safe to buy a refurbished hd2 tmous? or should i choose to buy the used hd2 tmous one?
refurbs are ok. you get a warranty.
My HD2 is perfect
warning before you buy!
i ordered my hd2 from tmobile on the 23rd... got it on the 28th... BROKE. for some reason this thing would not stay on for more than 2 min with out rebooting. took about 2 hours and at least 3 seperate phone calls to set up a return and cancel the contract i had to extend to get the (broken) phone. i ended up buying one in mint condition off the local craigslist for $50 and 2 years less. just a warning. i do like tmobile but after the crap they gave me in trying to return it.... ill pass.
dispozable said:
i ordered my hd2 from tmobile on the 23rd... got it on the 28th... BROKE. for some reason this thing would not stay on for more than 2 min with out rebooting. took about 2 hours and at least 3 seperate phone calls to set up a return and cancel the contract i had to extend to get the (broken) phone. i ended up buying one in mint condition off the local craigslist for $50 and 2 years less. just a warning. i do like tmobile but after the crap they gave me in trying to return it.... ill pass.
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Sorry you had a bad experience with the refurb from T-Mobile. But at least T-Mobile took it back, they probably would have sent you another one if you would have asked to replace the broken one. Also I am not downing your choice to buy off of craigslist, but if you get a broken HD2 from there you probably will not be so lucky to be able to return it. Just a thought, it is ultimately up to the buyer to make the decision.
aboveluna said:
hi, i plan to buy a brand new hd2 (the tmous one), problem is i inspect tmob site (t-mobile.com) and found that t-mobile no longer producing a brand new hd2, so they sell the refurb hd2 only
question is, is it safe to buy a refurbished hd2 tmous? or should i choose to buy the used hd2 tmous one?
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Click to collapse
I ordered mine in mid March. I already had one, but by ordering a refurb through T-Mobile I was offered a lifetime warranty for 1.99 per month. I'm probably going to sell my original, which was advertised as "open box", but had about 13 hours of talk time. Maybe it was used in a store or something, I don't know. This one had been used for about 3 minutes, so it was very new.
The site did list new ones as of a couple of weeks ago, but only for new customers.
I bought mine off of amazon.com second hand for $250.... it had issues at first ...kept on restarting ...but it turned out the baseband ( software that interprets the rom's instruction to the hardware) was wrong
I upgraded to 2.15.xx.xx and it works flawlessly now...
Okay, so I have Family Mobile. Rebranded pre-pay service sold through Wal-Mart, powered by T-Mobile. Last week I bought a MT4G from a friend to use on my service. Today for some reason, suddenly the WIFI has been WEAK, like unless I literally sit right next to my router I'm out of range. No drops of the phone, nothing. I take VERY good care of it.
My question is, seeing as I'm not officially a T-Mobile customer, is there any way I can get a warranty replacement, and if so how? Would I have to deal directly with HTC? I have no clue what to do here...
Thanks in advance!
I'm wondering the same thing.. Mine broke
All phones come with a one year manufactures warranty on it. Although you may have to have your friend call it in, I'm not to sure about that part. Also if your rooted you will need to change everything back to stock to be processed under warranty.
Sent from MyTouch 4G: CM7 RC2 using XDA App
I emailed HTC and they said that I could get warranty work through them, I just wont have a phone until it's done. Now to begin the unrooting process!
If you had your friend who originally got the phone, call tmobile, they could do a warranty exchange, and that way you could keep your phone till the new one came in the mail...
Sent from MyTouch 4G: CM7 RC2 using XDA App
T-Mobile only warranties phones that are t-mobile branded and that were bought for your line (unless you have a sales receipt but that's tough even if you do)... Even if you have Insurance & Extended warranty they will only warranty a phone bought for your line bought from t-mobile directly (receipt required if from a 3rd party dealer)...
On a better note - I noticed lately that they have been forgetting to check if it was purchased for your line as they forgot with my HD2 which I got on CL from someone who got a warranty exchange and had never turned used it on t-mobile... so its worth a shot...
Davidstewart801 said:
If you had your friend who originally got the phone, call tmobile, they could do a warranty exchange, and that way you could keep your phone till the new one came in the mail...
Sent from MyTouch 4G: CM7 RC2 using XDA App
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Ummm... I got a G2 through a trade for an AT&T phone, and I have it on an EM+ plan, with insurance. I then traded that phone for a MT4G, and it turned out the one I traded for has the bad display. 2 days after I got it, T-Mo is sending me a replacement through warranty exchange. They even asked where I got it from.
So yeah... Not sure why you think you need a receipt and proof of purchase. Or maybe I just got REALLY lucky, though I doubt it.
entropism said:
Ummm... I got a G2 through a trade for an AT&T phone, and I have it on an EM+ plan, with insurance. I then traded that phone for a MT4G, and it turned out the one I traded for has the bad display. 2 days after I got it, T-Mo is sending me a replacement through warranty exchange. They even asked where I got it from.
So yeah... Not sure why you think you need a receipt and proof of purchase. Or maybe I just got REALLY lucky, though I doubt it.
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I guess its luck because I also did this, I bought my mt4g from someone and it turned out to be that I bricked it. I called tmobile and their sending me a replacement as well. Its going to come by next week.