Hi Guys and girls,
I just got a Hero today from ExpertInfotech. It's an imported phone which I expected , but....... it looks like the phone was set for Eastern Europe and refuses to see any of the Australian Networks , I am getting a Out of Service message the minute I turn it on. I've looked on the HTC site for a Generic ROM , no luck. I tried to change the location on the phone but they are all in Eastern Europe ( Hungry , Poland , Romania etc ). This is my first Android phone as I have several WinMo phones from HTC. Can anyone suggest a fix or point me in the right direction ????
please .....
more info
Ok this is weird , but if I put in a Vodaphone Aus Sim it works fine..... But Telstra 3G nothing. The really strange thing is this same SIM in a WinMo phone picks up the telstra network fine. Any ideas ?
Have you looked for the APN settings for your network? It's an unlocked phone, so you have to put those in manually.
Try:
Operator: - Telstra
GPRS APN: - telstra.internet
Username: - {blank}
Password: - {blank}
DNS: - 139.130.4.4, 203.50.170.2
Not sure where you find the option to input the settings, though. Look around your phone, probably under the network settings. Don't have a Hero yet...
for APN you go to Settings - Wireless Controls - Mobile Network Settings, there you can add APN
You sure you are in a UMTS 2100 area?
If I'm not mistaken Telstra has opted for using UMTS 2100 for cities and UMTS 850 for the less populated areas. UMTS 850 not supported on the european Hero at least.
http://en.wikipedia.org/wiki/Next_G
Hero supports:
Quad band GSM/GPRS/EDGE (GSM 850, GSM 900, GSM 1800, GSM 1900)
Dual band UMTS/HSPA (UMTS 900, UMTS 2100)
Thats the thing , all of the options relating to network , and wireless data ( except for WLAN ) are grey'd out when I have the Telstra SIM in. I'm in a strong telstra network zone as my other phone ( Touch HD ) gets full signals , using the same SIM. The Vodafone sim that I can put it , only has 1 or 2 bars of signal yet it comes up right away. The really weird thing is the Out of Service Area message , and the fact that I cant change the Area location to ENglish ( AUstralia ) even with the Voda SIM in , they are all Polish ,Romania , and Hungry. It almost seems as if the phone is tied into the Easter Europe market , which I would think a unbranded Hero would not be. I will try my wifes 3 sim in it tonight to see it that works as well.
I know that Telstra uses their own band for 3G ( 850 ) but even non telstra spcific phones usually get the Edge or GSM bands just fine , this Hero .... nada
I figured it out!!!
Ok I've discovered why.... I'll let everyone know as I'm sure this will happen to someone else. It seems that is the SIM in PIN enabled and has the pin setting disabled ( i.e. you dont get prompted to enter the SIM Pin with turning the phone on ) it wont work. I discovered this by accident , with a brand new SIM that I had to enter a pin and everything worked , after I set up the SIM to disable the PIN check and power cycled the handset , BAM back to Out of service area..... the Kicker is in the Hero I couldnt find a way to reenable it , had to put the sim into another Winmo phone to enable the PIN again and then it's all happy again. Thats freaking weird....... This little "Feature" could possibly catch ALOT of people out.
Re I figured it out!!!
I had a similar experience. Unfortunately for me I did a hard reset and then the phone froze and has stayed that way. Eventually I had to return to the supplier. When I get it back I will definitely go looking for that pin to ensure it does not happen again.
Thanks for advise.
http://forum.xda-developers.com/showthread.php?p=4683922#post4683922
not sure if i am having a similar problem to this? please help!
thanks for posting this. one of my customers reported a similar problem. unfortunately he already sent the phone back to me but i haven't received it yet
please tell me if it is resolved! thanks!
Related
Hi. Newbie in this forum. Bought an htc tytn from u.s. but am from Phil using smart carrier with gsm band at 1800. after going thru sev topics, properly identified device as Herm200 rom:1.18.255.3 07/22/06 extrom:1.18.255.106 radio1.03.03.10 protocol32.34.7010.01H.
All phone features working perfectly except for 3G. Smart carrier people cannot help. What could be wrong. Vendor says 3g works on 2100 band. Confusing statement. What can be done? Connects to umts but when video call is pressed will not connect.
Which carrier are you on again? Smart Carrier? .. From what I know no carriers in the US support video calling .. Also, Cingular is the only GSM carrier in the US with 3G which runs on the 1900Mhz band ..
also .. what does your phone display while connected "G" or "U" ... what are your phone band settings .. can you also goto dslreports.com/mspeed and see what speeds are you getting ..
According to GSM world SMART (a Philippine operator) uses UMTS 2100, which your TyTN does definitely support.
Have you checked if your SIM card is 3G-enabled? Most 3G networks require special USIMs for 3G usage.
I just learned, that Cingular uses UMTS 850 and 1900 to be exact. According to the American HTC website the Cingular 8525 supports "Tri-band UMTS/HSDPA high speed wireless data network support (2100MHz and 850/1900 MHz), Quad-band GSM®/GPRS/EDGE worldphone".
Does anyone know if there is a special hardware version, that supports UMTS850 & 1900 or will my European TyTN work on those networks, too?
TyTN is tri-band UMTS .. 850/1900/2100 .. so it should work on these networks without any issues ...
And my bad .. didnt realize that you are trying to use the TyTN in Phillipines ..
You should also check, if the called party has a 3G signal, while you call him. Further make sure video calls are activated by your network operator.
3g problems in the philippines
Everything you guys mentioned in order(am in a 3g area calling a 3g enabled party with a 3g sim card). Even the tech staff behind Smart Communications cannot make it work. Displays U and u. But video call cannot push thru even if pic on front camera shows. There is 1 thin line( or command?) stopping it from connecting. My last option is to borrow my friend's unit and see if her unit's 3g works here then it's my device that's a problem. Thnks for the input. Keep it coming.
Herm200 qwerty rom:1.18.255.3
07/22/06
extrom:1.18.255.106
radio1.03.03.10
protocol32.34.7010.01H.
Hi. I don't know how they did it but Smart Communications did it! Apparently and ironically their 3g sim card is not compatible with the htc tytn but their regular sim is. Thanks all.
are u using 3G now in Phil ?
Is there a Globe perpaid 3G simcard ?
3g problems no more
Hi everyone. After my first thread i have finally got everything on my tytn working: 3g, mms, internet, phone. The problem was on the settings. Smart and Globe, the primary carriers in the Philippines can both work on the phone if the settings are right.
sectorlord,
yes there is 3g and hsdpa along with gsm and gprs and wap in the philippines. and yes you can buy globe prepaid 3g sim card.
glad to hear you've got your problems solved jjc!
Hi I would like you to help me with my network settings.
I'm from Mexico city and I bought a HTC Blackstone few days ago. First of all let me tell you that in my country we don't have a provider for HTC phones, we just have some of them but the old ones. So I bough my Blackstone from a US online-store.
I did Hard SPL on my phone and installed Laurentius26 "L26_THDV5" ROM. After that I took some time to configure the network settings from my country and everything was ok. But my problem is that my Blackstone is not working on 3G mode, it's using EDGE. Actually I don't know how far the differences are, but I can feel that it's slower with Youtube or Internet than my previous phone (a Nokia N75). I don't know if I changed something with the new ROM or if there is some way to fix it and work on 3G mode because actually I'm paying that service with my provider (Telcel).
Please, could someone help me with it?
The Nokia N75 supports the 850MHz / 1900MHz 3G bands.
The HTC Touch HD supports the 900MHz / 2100MHz 3G bands.
Depending on your provider you will not have 3G at all.
are you sure ?
I've started a thread about this:
http://forum.xda-developers.com/showthread.php?t=477426
in the menu: phone - options - BAND
which options are present?
Hi all sorry but Im not real up tpo date with some of this stuff, but I will tri to explain; I have just go a prepaid 3G wireless sim and got it sort of working but the data really is very slow about 30-40k, It is with Optus in Australia and I am in a regonal area I thort it may have been sonthing wrong with my shift but i tried a telstra data sim in it today and it worked at nearly 1600k down and 260 upload.
I spoke to an optus person today and they said it was because the device doesn't have a band for HSDPA 2100MHz/900MHz dual band that optus uses in regional areas is this right? Is there a away to add that setting/band?
Is theere a nother rom with thoses settings? (I am using i00's rom which has been working well)
But here shows it works on optus 2100mhz 3G band.
http://www.onlineshoppingaustralia....ear-htc-shift-35g-next-g-mobile-computer.html
I think it's the 900mhz side of things optus uses in regional Australia that is the problem, and Im 300km the closest place that has a 2100mhz service
Scott's Shift said:
Hi all sorry but Im not real up tpo date with some of this stuff, but I will tri to explain; I have just go a prepaid 3G wireless sim and got it sort of working but the data really is very slow about 30-40k, It is with Optus in Australia and I am in a regonal area I thort it may have been sonthing wrong with my shift but i tried a telstra data sim in it today and it worked at nearly 1600k down and 260 upload.
I spoke to an optus person today and they said it was because the device doesn't have a band for HSDPA 2100MHz/900MHz dual band that optus uses in regional areas is this right? Is there a away to add that setting/band?
Is theere a nother rom with thoses settings? (I am using i00's rom which has been working well)
Click to expand...
Click to collapse
The Shift does not have UMTS 900 band (it is Tri-Band UMTS: 850/1900/2100). The speed you say there sounds more like Australian GPRS connection. So, you are probably running your GPRS. What is the icon on your WinMo side - G, E or 3G/H (sorry if I am telling you to suck eggs there)? If it is G or E then you are not using UMTS.
Next G works very well on it (I use mine all the time) and has good coverage. It is on the 850 band so fits in the Shift range. My wife even has one of those Telstra Pre-Paid Wireless Internet USB Sticks. There is a SIM inside that I took out and stuck in the shift to test out because it has better pricing per MB (can not make phone calls on it - so my normal Next G went back in )
Cheers
Yes it is running on gprs and it does tha just the letter "G" there. so it is a hardwear problem? can it be overcome by softwear?
Scott's Shift said:
Yes it is running on gprs and it does tha just the letter "G" there. so it is a hardwear problem? can it be overcome by softwear?
Click to expand...
Click to collapse
No . It is hardware only and no software can "make" the physical antenna change its frequency setting (lots of reasons, all very boring and maths based - way beyond me).
The Shift is very capable for the platform, but like almost all "world phones" (ie quad band GSM), it does not have the quad band UMTS. In fact I do not know any quad band UMTS devices (though there probably are some).
If you live in a region outside of "normal" 3G (and note only Telstra has H capability - unless something has changed with the other carriers over the las six months), then Telstra is the only solution at this stage.
Love them or hate them (I'm personnal luke warm), they do have good coverage for the Australian landmass.
thanks, its a pitty that telstra is so expensive they charge $30 for 225meg and optus is $30 for 1 gig
Hi,
is there anyone else that have problem with the 3G coverage in sweden? I'm using Tele2. Especial when the phone is "all clean" like after a rom update or hard reset.
On places i know there is 3G coverage it only says GSM, i have try the band settings and then i got 3G , BUT when it's out off 3G range i have no signal.
I tried my sim card in a Sony Ericsson, then i got full 3G coverage on the same spot. I got a new sim card, and no luck with that.
My friend had same problem with his phone, using Telenor. The strange thing is when we played around with the settings and left the phone on WCDMA a few days, then shift back to Auto in Network type it seems to work pretty good UNTIL i got the new rom. I tried the same metod and had no luck this time.
Anyone else that have experianced problem with 3G coverage in Sweden?
I experience the same problem with Telia. I had no problems before the last ROM-upgrade that came in april. Now the reception is very weak and the signal is just one dot in places there it was full before the upgrade. Please keep in touch if you find a solution.
I got the same problems and havnt done the new rom update yet, i think the 3g reception just was this bad and never thought about maby its the phone.. So if its someway to solve it id be very happy to know
As far as I know rom has nothing to do with it. Upgrade your radio
I think i found a solution that works.
I call a few people and found out this, go into Phone Settings, found the tab Network, put the "Network Selection" to Manual, press "Set Networks", wait a for a moment and when you got the list, move and check "Sweden 3G" (i got 2 of them) to the top of the list and after then put you provider below Sweden 3G, i got 6 Tele2 under and make sure that all are checked. So my list looks like this, (make sure that you have 3G on the spot you 're at when searching for networks)
Sweden 3G
Sweden 3G
24007
TELE2
TELE2
TELE2
TELE2
TELE2
After this i got 3G right away! And i have seen a gsm signal also when i lost the 3G.
Sweden 3G is a "network" that all 3G providers in sweden use. Then it up to your provider to put up more antennas for better coverage. So if you using Telia,Telenor,3,Tele2 etc you should use Sweden 3G.
It must be a problem with the "Auto search network" thing in HTC. The HTC Support lady told me that she got some calls about this thing, and not only for Touch HD.
I Tried with GoogleMaps on the way home from work, and it works perfect, and at last i got the speed of the map update thru 3G .. Realtime at Satellite View.
Tell me if it worked for you guys.
drgregur...you need more people to call.
drgregur...you need more people to call.
Tele2 and Telia(TeliaSonera) has their own 2G/GSM networks but share their 3G Network called Sweden 3G (SVENSKA UMTS NÄT) between themselfs.
Telenor inherited the old 2G/3G Network from (Europolitan later bought by) Vodafone who fled the Swedish scene years ago.
3 (Tre/Three) Has its own UMTS/3G network, but no own 2G network.
As you are a customer in this mixed Tele2/Telia network, you need a 64K SIM card. Speak to your customer service, and they will be able to help you.
I know that at least Telia is blocking less than 64k SIM cards in their 3G network.
Svedis
(Swedish)
I cahcked, and i got the 64k simcard already. Same problem, seems to be some problem with the phone. My friend uses telenor and got smiliar problem. I running on my solution that i wrote above and it works.
coverage gsm problems. gsminstallations.co.uk
solve any problems with weak GSM coverage. to enter:
ww.gsminstallations.co.uk
My new LG G2 D802 seems to only want to conect to GSM, if I have it set to any other setting like GSM/Wcda auto, or LTE etc it wont even connect to GSM let alone the other networks? To be clear i can use the phone set to GSM, but not when set to the other settings, just keeps searching for network
I am in New Zealand on Vodafone network which is
2G - 900/ 1800 MHz GSM, GPRS
3G - 900/ 2100 MHz UMTS, HSPA, HSPA+, DC-HSPA+
4G - 1800 MHz LTE
so I think the phone should connect shouldnt it? I am in 3G/WCDA coverage (not in 4g currently to try)
Any ideas?
the phone is stock rom, rooted, Xposed etc, Kitkat 4.4.2
Thanks
Edit, I just clicked network operators and searched and it came up with Vodafone Gsm which i have selected. So i take it my phone cant see a 3g network?
I think I have solved it. I went into the hidden menu and changed the modem settings to my carriers frequency instead of auto. So fingers crossed. II havedone a reboot and it is still working too.
So I had 3g for the day or so and then its gone again, I tried my wifes sim card which is on a different network and seemed to work, so i will get a new sim card for myself and hopefully be ok. my current sim card works ok in her phone, it just struggles to find 3g in mine for some reason.
Got a new sim card now but it still struggle to find 3g maybe because I'm not in a main town centre but I should still have service here as I am in there coverage area and my wife gets coverage on her phone
Tried updating to lollipop but problemremains. It is disconnecting maybe because of poor 3g reception but then struggles to connect to 2g again. Only solution to have working phone is ro have it set on gsm only all the time. Not good