Database Users

replacement mogul

I have insurance on my mogul and a few bright spots appeared on the screen so I called to get it fixed/replaced and they are sending me a new touch pro, which is nice... but before sending in my mogul should I put the stock rom back on it? I am now running dcd 3.3.4.
thanks all

Yes always

Good luck to you!
A couple of months back I got a brand new mogul back through the insurance on the phone, and now I'm praying that something breaks with it so I can get a touch diamond, but it's not happening.

Door,
Verizon or Sprint?

SecretAgentMan said:
Door,
Verizon or Sprint?
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I have sprint

XV6800 Titan
What about for Verizon users with an XV6800, has anyone tried it with their insurance, and has succeeded to obtained a touch pro?

5% chance with verizon for a pro

i tried about a month ago and no luck for verizon

FWIW i got a replacement mogul through asurion about 6 months ago, i didn't bother clearing the custom ROM and nothing ever became of it. when i had looked at insurance TOS, i didnt see anything referencing custom ROMs voiding anything

reply
The mogul has been out for almost a year prior to Verizon's 6800 being released so I am sure that there are plenty of VZW Pros around...sorry about that...maybe in 6 more months or longer will you hope to see this happen...

doox00 said:
I have insurance on my mogul and a few bright spots appeared on the screen so I called to get it fixed/replaced and they are sending me a new touch pro, which is nice... but before sending in my mogul should I put the stock rom back on it? I am now running dcd 3.3.4.
thanks all
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i guess you had to renew your contract, right? plus pay something....it dont think they would just let it go like that. i think so..

lepapirriky said:
i guess you had to renew your contract, right? plus pay something....it dont think they would just let it go like that. i think so..
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renew contract? of course not. I have insurance on my phone, 7 bucks a month.. lose, break or gets stolen etc you get a new one.. since they did not have any moguls available for replacement they sent me a touch pro.

thebest1 said:
What about for Verizon users with an XV6800, has anyone tried it with their insurance, and has succeeded to obtained a touch pro?
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I did! Just got it a few days ago!! Great deal, 16 months of insurance + $50 = touch pro.

Waranty on TMobile G1 bought off of eBay

Hey guys,
Basically bought a g1 off of ebay about 6 months ago, and now the screen doesn't work. It should be covered by warranty, but HTC said tmobile look after it, and tmobile said because im not a customer HTC look after it? and so no one is taking responsibility.
Any ideas or advice?

sounds like big nusiness to me, just raise hell, tell HTC how much you have loved their customer service in the past and that you would hate for them to put a black mark on their own record. i would really hate to move to another phone company but if they refused to fix the phone as it is under warranty then i would

Yeah... it sucks a bit, when i try to live on the 'cutting' edge and buy stuff before it's sold locally... I'm gonna just cause a big fuss over it...
The most annoying thing, is it's the second g1! The first one I had, had a bad trackball. I noticed it straight away and sent it back to the seller, but it got 'lost' in transit. So i lost $500 usd on that one.... I'm not preprared to lose another $500!!

scrub scrub

breaultm said:
Don't bother trying to go through T-mobile. If it isn't bought through them, they can not and will not help you with a warranty exchange.
Your chances of getting warranty through HTC is slim unless you can somehow prove the phone is less than a year old.
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that's not too hard to do since the phone was released on October 22nd of 2008

haha, word.

haha yeah, was thinking the same thing.. it's been out for less then a year...
I just got off the phone with HTC USA and they told me the same thing again, I have to go through tmobile. I was like No, I can't. I don't have an account with them. The phone was purchased 'out-right'. They said well in that case, the only other thing i can think of is if you go to Reapirs and they gave me their number. Said their only open like 8:30 - 5. So i'll have to call back in the morning...
Like why is everyone passing it around for? I mean, im sure tmobile don't actually repair the phone, they just ship it down to HTC for repairs.. whats the big deal?

What? omg where did it go?

LOL! Took my Hero into Sprint today for repair...

So today I realized I needed the dust under my screen cleaned and the speaker fixed and and the worn buttons replaced. When I went in my phone was running fresh 2.0d with rosie, and some of my own tweaks (theme). Even though it voided my warranty they still replaced the screen and buttons. I am still trying to see if they fixed the speaker too (earpiece) but I wasn't able to boot because they busted my 8gb sd card... I was pissed so I took it back but the rep there said they couldn't replace it because I bought it as BestBuy. But I then talked to the repair guy and he said he would replace it, which he did.
Anyways, I guess the point here is that sprint doesn't care if you are rooted, hacked, tweaked or retarted. They still will repair your phone! This was at sprint in Emeryville (CA) btw.
Also, I have one question; I was a new Sprint customer when I bought my hero, and online, it says I am eligible for an upgrade. It has said this since the day I got my phone... Is this normal?

... and they cleaned the dust/ replaced your broken stuff for free, right? ive been trying to get my phone's dust removed, but it seems like all these stores say that they've never heard of it, or it counts as cosmetic.

gmelchert said:
So today I realized I needed the dust under my screen cleaned and the speaker fixed and and the worn buttons replaced. When I went in my phone was running fresh 2.0d with rosie, and some of my own tweaks (theme). Even though it voided my warranty they still replaced the screen and buttons. I am still trying to see if they fixed the speaker too (earpiece) but I wasn't able to boot because they busted my 8gb sd card... I was pissed so I took it back but the rep there said they couldn't replace it because I bought it as BestBuy. But I then talked to the repair guy and he said he would replace it, which he did.
Anyways, I guess the point here is that sprint doesn't care if you are rooted, hacked, tweaked or retarted. They still will repair your phone! This was at sprint in Emeryville (CA) btw.
Also, I have one question; I was a new Sprint customer when I bought my hero, and online, it says I am eligible for an upgrade. It has said this since the day I got my phone... Is this normal?
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It depends on the store. If they actually take a look at your phone and the tech's feeling grumpy, he'll tell you you're screwed. It's usually safer to just take it back to stock before turning it in for repair work.
Also, if you had an 8gb SD card make sure the one they replaced it with is the same class. If you had a class 6 card, you might be using a class 4 now.
Technically I don't think you're supposed to be eligible for an upgrade as soon as you start your account, but who knows? It might be some new marketing thing Sprint has come up with. I've been with Sprint for 12 years now, so I miss out on the new stuff.

gmelchert said:
So today I realized I needed the dust under my screen cleaned and the speaker fixed and and the worn buttons replaced. When I went in my phone was running fresh 2.0d with rosie, and some of my own tweaks (theme). Even though it voided my warranty they still replaced the screen and buttons. I am still trying to see if they fixed the speaker too (earpiece) but I wasn't able to boot because they busted my 8gb sd card... I was pissed so I took it back but the rep there said they couldn't replace it because I bought it as BestBuy. But I then talked to the repair guy and he said he would replace it, which he did.
Anyways, I guess the point here is that sprint doesn't care if you are rooted, hacked, tweaked or retarted. They still will repair your phone! This was at sprint in Emeryville (CA) btw.
Also, I have one question; I was a new Sprint customer when I bought my hero, and online, it says I am eligible for an upgrade. It has said this since the day I got my phone... Is this normal?
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most techs don't care as ive met a few with rooted hero's.

justinisyoung said:
... and they cleaned the dust/ replaced your broken stuff for free, right? ive been trying to get my phone's dust removed, but it seems like all these stores say that they've never heard of it, or it counts as cosmetic.
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totally free

U can upgrade at any time but youll get 75 credit on a new phone after a year and 150 after 2 years

smw6180 said:
Also, if you had an 8gb SD card make sure the one they replaced it with is the same class. If you had a class 6 card, you might be using a class 4 now.
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yeah I had a class 2 and got a class 2 lol I was hoping they might give me a class 4 or 6.. haha
I bought a class 10 16gb a few months ago, but even though it was "SDHC" not "SDXS" or whatever it's called, it was still classified as "SD 3.0". the hero only has support for 2.0... I am hoping that the EVO supprts 3.0 because that card cost me $100. stupid I know.

98classic said:
U can upgrade at any time but youll get 75 credit on a new phone after a year and 150 after 2 years
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it says I am eligible for $150 upgrade. They also told me I don't have to renew when I upgrade because I just did to get a corp discount

gmelchert said:
it says I am eligible for $150 upgrade. They also told me I don't have to renew when I upgrade because I just did to get a corp discount
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Ahhh corp account explains it, my old account was like that, didnt have to wait for the credit but they were all phones for workers so their phones were worth like 49.99 lol

yeah dust is a known issue we will clean it out for free unless you are annoying about it...there are some people that are like SUCH A DUMB PHONE LETS DUST GET UNDER THE SCREEN...and they are really picky about like 3 specs of dust at the bottom of the screen...its not something we have to do, its cosmetic so just be nice to the repair guys.

98classic said:
Ahhh corp account explains it, my old account was like that, didnt have to wait for the credit but they were all phones for workers so their phones were worth like 49.99 lol
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I just got the corp upgrade though, and I've had the $150 upgrade status since I got the Hero in November. Plus they still have the Pre and and moment and other phones like that on the list. Evo here I come! haha

Go and upgrade the phone. I've done this a few times. Then send me your old hero

So they can replace the silver section with the home/arrow/menu buttons on it? Mine is starting to chip but thought I might have to just deal.

srb7215 said:
So they can replace the silver section with the home/arrow/menu buttons on it? Mine is starting to chip but thought I might have to just deal.
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yup! I didn't even ask em too. it was nice.
jerry43812 said:
Go and upgrade the phone. I've done this a few times. Then send me your old hero
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haha when the evo comes out sure!*
*at the expense of $200 lol

gmelchert said:
I just got the corp upgrade though, and I've had the $150 upgrade status since I got the Hero in November. Plus they still have the Pre and and moment and other phones like that on the list. Evo here I come! haha
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Did you buy your Hero at Best Buy? I got mine at Best Buy and have always had the $150 discount available on the Sprint website. My wife got hers at a Sprint store and doesn't have the discounted upgrade option.

Digitaltigre said:
Did you buy your Hero at Best Buy? I got mine at Best Buy and have always had the $150 discount available on the Sprint website. My wife got hers at a Sprint store and doesn't have the discounted upgrade option.
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Yeah I did get mine at bestbuy. thats weird. you would think they would advertise that haha

gmelchert said:
Yeah I did get mine at bestbuy. thats weird. you would think they would advertise that haha
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I got mine as Best Buy and it did indeed use my upgrade price, which removed it from the site.

wish i had your tech, my mini usb port charges sometimes and ive totally lost audio through it. ive gone 3 different times hoping to get a different tech or person helping me and everytime i have gone they tell me A. it has a headphone jack, you dont need audio from your ExtUSB and B. it shows it charges now, so it works. They recommended I borrow a phone from a friend until i can afford to buy a new one...
Im cancelling my contract and going back to ATT, its not worth it to save money on my bill if I have to constantly dish out money for new phones.

i wouldnt do that.. come on. you ave the evo coming out in a couple months.
Sent from my MatrixROM using the XDA mobile application powered by Tapatalk

so your saying i can take my phone in and get my phone fixed. end button paint off and also alot of dust.
Sent from my HERO200 using the XDA mobile application powered by Tapatalk

$79 Hero Refurb/Preowned (no contract)

http://shop.sprint.com/NASApp/onlinestore/en/Action/DisplayPhones?INTNAV=ATG:HE:Phones
Note: Your phone will not be activated when it arrives. Please follow the instructions included in the box to activate it.
Web specials do not apply when upgrading to a pre-owned device. You’ll instead benefit from maintaining your current upgrade eligibility status.

I was just coming to post this.
I may buy one or two just to root and mess around with.
Worth a shot anyways.

It seems a deal! Better than the one I brought from craigslist, paid $100 without sdcard and headset.
BTW, I don't have to activate it, right?

I'm thinking about getting one. I dropped my Hero last week and scratched it up pretty badly (I was going to swap housing, but I don't want to bother with that). I'd use the refurb as my daily, with my other Hero as a testing device

cwzkevin said:
It seems a deal! Better than the one I brought from craigslist, paid $100 without sdcard and headset.
BTW, I don't have to activate it, right?
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I just ordered one. I had the option to have it pre-activated but I chose not to do that. I'm trying to get my husband on the Android bandwagon and this was a cheap way to do it. (He's currently in our family plan with a BB but wants to jump ship to ATT and Iphone. ugh, I know right?) If he hates it, I have a backup Hero and I did not have to extend my contract.

ordering mine tomorrow, went from a htc vogue with android hacked on to it, to a blackberry curve and now to an htc hero till my upgrade kicks in, never again shall i upgrade to a blackberry....piece of crap

looks like they must have sold out of the refurb heroes... :/

sadly wasn't able to order my phone that night due to mail holiday keeping me from getting my debit card on time but called sprint and was told they would have them back in stock on thursday

Where do you click to see a refurbished model?

oOMavrikOo said:
Where do you click to see a refurbished model?
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They're currently out of stock, but according to the post above you, Sprint should have them back in stock by tomorrow.

BlaqkAudio said:
They're currently out of stock, but according to the post above you, Sprint should have them back in stock by tomorrow.
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i emailed their customer support and im waiting for respond, ill keep you guys updated

I looked yesterday and today and could not find any Refurb'ed Heros, there were some others. Wish I had seen this earlier, would have been nice to get one for my daughter.

yeah i checked into it again, won't have any for a while :/ i suggest you look into ebay if you want to try, alot of reliable sellers.

Keep looking... it's definitely worth doing.
Mine came in a Sprint OEM "Certified Pre-owned" box, packaged as if it were new. The only thing missing was an SD card (heck, it would be just 2Gb which is worthless anyhow) and a printed full manual. The phone looks brand new, except for one minor flaw--a tiny dent on the speaker grille. Otherwise, you wouldn't know this was refurbished.
The battery is in a small plastic bag with a sticker closure. It was not charged, so the phone required the full charging time to get going.

i found some from ebay that were bought up from sprint by bestbuy.

I just looked on eBay for a private party selling a Hero. I hate buying from the jerks too lazy to post real pictures of the product. I'm not buying a new phone, so why would I ever buy anything without being able see exactly what I'm really getting?
Anyhoots I won an auction for one the guy says is 4 months old for $133. Just watched for auction ending in a few minutes that fit what I wanted, placed my bid, 10 minutes later I had won.
Not refurbished, and more than $79, but I'm sure my daughter will love it.

Nice job, sadly my paypal account is locked because i forgot about it and never put in my information, i went looking for people selling and accepting non paypal purchases, i ends tomorrow so hopefully i win, it's refurbished.

Here you go guys,
http://www.cowboom.com/search/results.cfm?keywords=htc+hero
should be about 11 up, most are bids but 2 of em can be bought directly and shipped out.

Received a refurbished phone to replace a phone with bad signal

I had an original Focus that got run over by a car and I had to get a new one using my insurance. I received that one a couple weeks ago. I called the insurance company because the new one had bad signal problems and I asked for another phone. I just received the new one and it's a refurbished. Is this normal policy? I paid $200. for my original Focus and I'm not too happy getting a refurbished model.
Are they not making these anymore or are they having problems with the new ones?They never told me they were sending me a refurbished. I'm just wondering if anyone here has received a refurbished for replacement?

Policy
What does your policy say? The ones I have seen, and I think the warranty terms as well, allow for refurbished phones.

if you gripe to the right people you should be able to get a new one.... it might take going to a few stores and talking to the right manager..

The signal is better so far than the old one, at least is doesn't lose calls all the time. It looks in good shape too but it's hard accepting a refurb being that I paid $200 for this thing.
I'll have to look at my contract as it applies to what they can give me but on the phone she didn't mention a refurb as a possibility. She only said a new samsung or a phone of equal quality. I'm not sure how a refurb is of equal quality to a brand new phone. I'll keep this for a few days to see how it works out. Thanks for the replys.

This is for ATT, my understading it was on suposed to $50 for replacement. I asked when I purchased the insurance thru ATT. Did they feed me a load of BS?
thanks

Nothing wrong with a refurb so long as it carries a warrenty, has no scratches, and is not full of ear wax ! Sometimes you are better off with a refurb as it's been fully tested or any potential known issues are fixed.
But yes, always nice to get one fresh new one for sure.

ktdan1 said:
This is for ATT, my understading it was on suposed to $50 for replacement. I asked when I purchased the insurance thru ATT. Did they feed me a load of BS?
thanks
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They do replace for $50, with a refurb. I've never had insurance with any carrier that offered a brand new phone. The refurbs are just as good, in fact probably tested even better than new ones.

wspaw said:
They do replace for $50, with a refurb. I've never had insurance with any carrier that offered a brand new phone. The refurbs are just as good, in fact probably tested even better than new ones.
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I did receive a new phone for my replacement the first time with AT&T. When I sent that one back because the signal sucked they sent me a refurb. This one is having issues also, the signal still sucks, the tiles seem to move all by themselves randomly and the phone freezes up. I've never seen tiles just move on their own like that, they just rearrange themselves into different locations, and the phone usually freezes up after that.
I have to stop buying new crap, I need to let someone else be the Guinea pig.

ktdan1 said:
This is for ATT, my understading it was on suposed to $50 for replacement. I asked when I purchased the insurance thru ATT. Did they feed me a load of BS?
thanks
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pretty much in as legal a way as they could... ive found most (not all) cell salesmen are like used car salesmen...they will say anything to make a sale... and that ins add on made him a nice bonus....

kawgirlval69 said:
pretty much in as legal a way as they could... ive found most (not all) cell salesmen are like used car salesmen...they will say anything to make a sale... and that ins add on made him a nice bonus....
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I tend to agree with you on that one, "A bunch of used car salesman". I have been with ATT for quite some time and I do my reserch but $50 for a replacement was less than my tilt2. I was a bit surprised and pleased.
Just a note my Focus has been running like a charm since day one, I was lucky enought to have a capable 16GB MCSD card out of the gate.
thanks