Hey all,
Just need some clarification over the whole google contacts syncing, I am currently using Google contacts exclusively rather than SIM/Phone contacts but I've found that sometimes the phone doesn't always reflect what's on Google and vice versa.
For example I created a new group on my phone of 22 contacts then when it synced with google the group appeared but only 8 contacts in it, then when I went back to my phone the group on my phone had been reduced to 8 too!
Now while typing this I seem to have just lost all contacts on my phone, they are all still on google and I have tried syncing a few times and rebooting but it's just not working.
Any ideas? It's a little worrying and at the moment downright annoying.
Thanks
Russ
Do they all have a phone number in them? I only ask as I noticed that contacts with no phone number showed in a different area
Yeah they all had numbers. I have sorted it out now by doing a factory reset...not an ideal solution though, lets hope its a bug thats sorted out in the next firmware release
Related
.. is really starting to p*ss me off. I'm going to get really sick really quickly of having to re-associate all my contacts with their Facebook profiles every time the Hero decides to spontaneously delete them.
Has anyone found a workaround?
Edit: Hmmm... seems if you close all the background HTC processes like com.htc.socialnetwork.provider and com.htc.album:remote with TasKiller, it'll re-update everything when the processes start back up again.
It's still stupid!
And if you decided not to update your contact picture when you linked them, it will overwrite your specific photo anyway ! that's also very anoying if you don't want the facebook photos !
That's funny I was just logging in to report this problem. It happened to me for the first time today. It really pissed me off that for no reason all my facebook associations got deleted from contacts, rebooting the phone and killing the process didn't bring them back either. I don't even have the process com.htc.album:remote running in task killer. They need to get an improved rom out and fast, i've had this phone less than a week and i'm really starting to miss my iphone.
This happened to me today, but it was because for some reason I had been logged out of FB. Otherwise, I have not experienced this 'deletion' issue...
Strange.
Does anyone know why the phone would just log you off of facebook? Is there any good way to avoid this? I hope logging on to facebook on a computer doesn't kick you off.
I'm glad I saw this thread and that I am not the only one!
It is getting very annoying but I expect it will be fixed eventually, I just hope it doesn't take too long!
This happened to me the first time yesterday. And 2 other people in this thread had it happen yesterday. Maybe it's something at facebooks end. There could be some sort of timeout and were all getting logged out at the same time.
it is very odd.
Sat here at work, there's four of us with hero's now.
one of us gets it, the other three don't.
the two G2 devices don't, and only one of the Orange Hero's gets it.
very strange.
Okay I think that I can guess what is happening here. I have the same problem with my Facebook contacts losing their picture status and albums about every 24 hours (on stock G2). I know that when I leave my browser up overnight on my Facebook page, Facebook will log me out. I presume that it is doing the same thing with this phone and suspect that HTC did not spend long enough testing the ‘people’ application to observe this. I further guess that when the phone is logged out by Facebook it does not try to sign in again, deleting the information previously retrieved when a refresh is unsuccessful. I am not a developer and don’t have any way to back all this up but if I am correct then HTC would need to implement a workaround for this behaviour in order to fix it. Probably the easiest way to do this would be to have the application:
1. Automatically sign in again (signing out if necessary) every 12 hours or so.
2. Retain previously cached data, e.g. pictures, unless explicitly deleted even when Facebook refresh is unavailable.
This doesn’t fix the problem of the now-permanently unlinked Facebook contact (as per Don Vincenzo on http://forum.xda-developers.com/showthread.php?p=4276194#post4276194) but it would be an improvement.
I hard reset earlier which had previously fixed it, but now it only shows that I have one Facebook contact to choose from and no one else can be linked from.
It shows it as if I have only one Facebook friend.
Very strange.
Yep had the same issues.
Ultimately I found the best cure is just to wait for the two hours before it automatically updates everything.
I've only gone through my contact list once and linked all the profiles, however I have appeared to have "lost" the link many times...
So basically don't do anything, just wait.. lol they will return
Never had this issue yet but all my facebook - contact information is also sync'd with the exchange server
I was afraid that after my master reset I would have to reassociate all of my contacts but it seems that the association is stored on google contacts too, so they just all came back again
Its been 2 days now and my associations have not come back, man that's gonna suck if it resets them every couple of days. The facebook integration was one of the main selling points for me for the phone. I sync my contacts with outlook so I don't have any under my gmail name. Is it better to import all my contacts in to gmail so it retains my facebook links? If so is there a way I can sync the contacts that are already on my phone to my gmail account from my phone?
I may or may not have found a solution, or a way of preventing it. I'm using TasKiller to close all my running processes every few hours to preserve battery life etc. I noticed that when I put some of the system processes in the ignore list, (com.htc.socialnetwork.provider for example) the Facebook problem happened again. If I don't have any processes in the ignore list, and make sure to kill them once or twice a day, my contacts stay associated with Facebook.
Last time my contacts associations disappeared, I killed all running processes, took everything out the ignore list and went into the People app, and scrolled along to the facebook updates page. I hit menu, then 'update now'. This restored everything back to the way it was.
The disassociation just happened for me again - all my contacts suddenly needed reconnecting.
This is a different problem to the one I was discussing in the other thread 'It's a wee bit buggy...', where previously available contact data (profile pic, birthday, albums etc) can now not be retrieved by the Hero once a contact is linked. This functionality has not returned since it first occurred for me, and means that, irrespective of the associations holding, only about 75% of those contacts on the device that should be able to sync actually successfully sync. From what I can tell, this could possibly be an issue with Facebook privacy settings, though why it only happened a week after having the device I'm not sure.
With regard to the associations holding after a hard reset, the People app on the device stores the Facebook association data in the 'Notes' field of the contact, which is then synced to Google Contacts. If you wipe and then re-download your contacts from Google, this info comes back with it, and the People app then sees those contacts as linked. Given this, it seems even stranger that the links get broken in the first place, as it suggests that for some reason that the data in that field is not persistent...
Have the association loss occasionally but I find if you ignore it then the association comes back after a little while.
In relation to some (but not all) friends losing associations it is due to the friend changing their Facebook application settings. My girlfriend's photo disappeared a week ago, so I got her to change her fb settings and it came back. Not sure why it happened a week ago cause she changed the setting longer ago than that, but guess it is Facebook, not HTC.
Has anyone reported this to HTC? Its happening far too frequently on my gf's (pink) Hero.
So maybe it's not the same but it's definitely related:
I've now gotten to the point where I can not view my own contact details when I'm logged into facebook. That is, if I am signed in, and I try to view my contact card, I get a crash in process "android.process.acore" (this also happens when trying to update my status). If I edit my details and make sure I'm signed out of facebook, everything is fine except that all details of all linked profiles disappear...
Can anybody else confirm this?
BTW, I noticed that if you sign out using your contact card, and then sign in again (miraculously this does work!) the People app will retry to link friends to your facebook friends, so you can "force" a resync this way...
I keep getting this issue too. What i do is go to contacts, then on to the 'updates' tab, my contact card still shows my pic and me as logged in. I then press menu and update now. This resyncs all my contacts straight away. Annoying i know but at least it recognises them again after a bit.
Hi guys, this is my first post but ive been lurking here for a while trying to learn more about my phone.
This is a bit long winded so please bare with me..
I bought this phone about a week ago from rogers wireless. It's locked to rogers and i updated the phone with the SE updater to the latest version they have. I bought the phone under my contract and then gave it to my wife (her old phone broke so i thought it would be nice to give her a new one)
She's now using her old simcard in the phone and other than the phonebook contacts keep disappearing, everything else works fine and all the txt msgs are intact.
1) whenever i switch sims from her's back to mine, the phonebook will be cleared.
2) today she told me that the phonebook cleared even though she didnt touch the simcard.
any idea as to why this is happening? she thinks the phone is defective i think its just something software. Im going to try and do a factory reset on the phone and setup the entire phone w/ her sim instead of mine (which is what i originally done) and then update again on SE updates.
Gmail sync
Hi
I've had the problem too. It turned out that the synchronization with Gmail was the culprit. The phone saw that a given contact was not in the contact list in Gmail and therefore deleted it from the phone instead of adding it to the Gmail contact list. The same goes for changes to contacts - if I change something on the phone, it disappears when the phone syncs. If I want to keep the changes, I have to make them in the Gmail list. I don't know how to change that behaviour.
- Martin
Martin5000 said:
Hi
I've had the problem too. It turned out that the synchronization with Gmail was the culprit. The phone saw that a given contact was not in the contact list in Gmail and therefore deleted it from the phone instead of adding it to the Gmail contact list. The same goes for changes to contacts - if I change something on the phone, it disappears when the phone syncs. If I want to keep the changes, I have to make them in the Gmail list. I don't know how to change that behaviour.
- Martin
Click to expand...
Click to collapse
Yeah that's just BS. I didn't sync with Gmail right at the start, so when I finally did it last weekend, I lost all of my 249 contacts. Luckily, I had them backed up on my old sim card, so I restored them, but all the contact pictures, facebook links etc were lost
Gmail sync fail
wow! thanks for solving the mystery Martin!
Any idea how i can either import all those contacts to gmail's contacts (other than manually inserting them.. )
Man it's so friggin annoying to have to restore my contact book every time the damn google sync does a check.
badhobz said:
wow! thanks for solving the mystery Martin!
Any idea how i can either import all those contacts to gmail's contacts (other than manually inserting them.. )
Man it's so friggin annoying to have to restore my contact book every time the damn google sync does a check.
Click to expand...
Click to collapse
You could just turn off google sync
well it seems like ive turned off google sync and yet it still has this problem. I figure it might be attributed to her having to log into google accounts??? there is a message on the notification bar sometimes that asks her to log into her google account. Could that be it?
Every time it doesn't detect a password/or has the user logged in, will it purge all the contacts? Is there even a safe way of backing up the contacts on SD card and then transferring that file to my HD so i can reformat the phone for her?
Device: Samsung Galaxy S
OS : Android 2.1
Hi,
Basically I don't use google account to sync my contacts because the groups thing doesn't work the way I want it. So instead, I use Kies, which allow you to sync Outlook contact with your phone, which all worked fine.
However, last night before going to bed I sent a few sms message and everything was fine, i.e. all contacts were there. But this morning when I work up because of a text message from a strange number, which was actually from a friend of mine, so I thought he has a new number so I tried to update his contacts but when I click on "Update existing contact" my address book pops up and is ... empty.
After that, I opened my contacts and NOTHING is there.
I turned on displaying google contacts and its all fine, but when I choose phone contact, absolutely nothing is displayed.
I did absolutely nothing last night, and I don't believe I cleared all my contacts while in my sleep (because I don't even know how to do that while im awake).
Anyone has this problem before and/or know how to solve it please help .
Btw, I have been adding quiet a lots of contacts over the last 2 weeks (since last time I sync with kies) so I really need them back.
Thanks.
this just happened to me, nobody knows how to solve this problem?
login to you gmail account and see if they are still there
My FaceBook contacts keep giving me an error when trying to sync them? Everything else Twitter Myspace Google Gmail etc etc sync just fine. is anyone else having this issue? Can someone please force a sync and see for me its driving me insane I rely on that for my contacts
rjmjr69 said:
My FaceBook contacts keep giving me an error when trying to sync them? Everything else Twitter Myspace Google Gmail etc etc sync just fine. is anyone else having this issue? Can someone please force a sync and see for me its driving me insane I rely on that for my contacts
Click to expand...
Click to collapse
I have found that you must sync through contacts instead of settings for it to actually connect and sync/link them. Go to contacts ->Menu ->Accounts ->Add Account. Then add an "Integrated Contact Account" at the top. Once it's added, click on Menu-> Get Friends.
VassagoX said:
I have found that you must sync through contacts instead of settings for it to actually connect and sync/link them. Go to contacts ->Menu ->Accounts ->Add Account. Then add an "Integrated Contact Account" at the top. Once it's added, click on Menu-> Get Friends.
Click to expand...
Click to collapse
This technique does not work. I have tried every possible way multiple times. Ticking facebook to "get friends" does not even do anything. Doing research about this problem with other phones seems to point toward FB servers as the problem. Pretty much FB = epic fail. I have only gotten my FB contacts to sync twice but it never updated - one was right when I got the phone but did not like the epic syncing 390430.39 contacts to my gmail (since there is no option to choose what to sync or even what groups to export!!! annoying i decided to do a hard reset). I had my fb contacts sync one more on my 3rd hard reset but i had to do yet another HR to clear a notification error due to conflicting apps. Now I am about to do my 5th. FML!
I wish FB would actually announce their issues
my voice search has stopped working other than opening browser to google. no calls, no music search, no nothing. apparently you have to sync ur contacts with google for the voice search to analyze your contacts to find the one to call. You can not have them stored to your phone group. switched all my contacts over to my google group and nothing happened. I was hoping maybe it would and that would also be why fb would not sync. guess not.
Mine synced today after turning on 4g for awhile.
richabi said:
This technique does not work. I have tried every possible way multiple times. Ticking facebook to "get friends" does not even do anything. Doing research about this problem with other phones seems to point toward FB servers as the problem. Pretty much FB = epic fail. I have only gotten my FB contacts to sync twice but it never updated - one was right when I got the phone but did not like the epic syncing 390430.39 contacts to my gmail (since there is no option to choose what to sync or even what groups to export!!! annoying i decided to do a hard reset). I had my fb contacts sync one more on my 3rd hard reset but i had to do yet another HR to clear a notification error due to conflicting apps. Now I am about to do my 5th. FML!
I wish FB would actually announce their issues
my voice search has stopped working other than opening browser to google. no calls, no music search, no nothing. apparently you have to sync ur contacts with google for the voice search to analyze your contacts to find the one to call. You can not have them stored to your phone group. switched all my contacts over to my google group and nothing happened. I was hoping maybe it would and that would also be why fb would not sync. guess not.
Click to expand...
Click to collapse
It doesn't sound like a FB issue as mine synced immediately after doing what I outlined and has stayed since.
think it was coincidence
I think you trying that technique and getting it to work was just timing. I just checked to see if I can add contacts from my FB and it is the first it let me in a week trying every day. Has to be server side. People from other carriers and phones were reporting the same issue...
richabi said:
I think you trying that technique and getting it to work was just timing. I just checked to see if I can add contacts from my FB and it is the first it let me in a week trying every day. Has to be server side. People from other carriers and phones were reporting the same issue...
Click to expand...
Click to collapse
People reported success with this technique on other forums too, where going through the actual settings didn't work for them. IDK, it's whatever...
I'm sort of having a similar problem, except with MySpace, I haven't been able to log in since I got the phone. Any suggestions? I've tried it on both wifi & 3g (no 4g where I live) have flashed different roms and gotten the same result. Any ideas?
Has anyone experienced problems using Google Voice Actions (long press the search key) on their Evo over the past 12 hours?
Mine all of a sudden will not pull contact info from Google anymore. My contacts are 100% synced with my Google GMail contacts as I know this is a prerequisite but if I say "Send Text to, Chuck, hey there" instead of putting Chucks name and phone number in the TO box the text is in the body of the message:
Message: Chuck hey there.
Another user over at Google mobile forums has reported the same issue starting last night.
Just wondering how wide spread this is?
Thanks!
Todd
Mine is doing the same exact thing. Mine was working fine and now it's not working. I've posted this same question last night and a few people said it was still working for them. I checked my co-workers evo and his still works. I'm not sure what the problem is. I've tried everything! I flashed a few different roms and even went back to sprint stock and nothing is working. I even created a new gmail account and added a few contacts thinking there was something wrong with my original account and that didn't fix the problem either. Sorry to say it but I'm glad I'm not the only one. It means that it's not my phone and something on google's end. I wonder how many other people this is affecting. Let me know if you find a solution.
Do both of you have your contacts in phone or synced from Google or an Exchange account?
Sent from my Evo using XDA App
No contacts on the phone. All are synced with Google. Syncing works fine. Changes happen on both sides. I also sync with an Exchange server for work contacts.
The contacts I use with Voice Actions are only Google (personal) contacts.
Me too. All my contacts are synched with Google. I mean i had it working the other day, but for some reason it just stopped recognizing everyone on my phone book. The weird part is that if I change the voice language to English (UK) instead of (US) I can voice dial but can't "send text to" or "send email to". I posted this in the Google forum and an employee said he was looking into it so I don't know if its a known problem or not. It doesn't seem to be affecting a lot of users of I'd see more traffic to this thread and more complaints. Right now I'm trying out Vlingo. I kind of like it better than Google voice actions.
All working again for me. Google says it was a server issue.