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Hi All,
I currently have an O2 online contract which I have had for about 16months now. After seeing that the XDAIIs are £150 cheaper in O2 stores than online I decided to change my contract to an O2 store type and cancel the online contract and port my existing number accross from online to the new one.
After calling round lots of O2 stores to be told that they have none left in stock, I found a shop with 1 left so hurried along to buy. The girl in the shop though told me that they can port number across from other networks, but not between the online and shop flavours of O2 because they are the same company. Funny that when I go into a shop with a problem on my online contract they tell me that they are different companies and can't do anything !! grr. Needless to say, I didn't buy the XDAII.
Does anyone know if this is truely the case because I do need to keep my existing number and also don't really fancy paying £349 from the online store when they are selling £150 cheaper just down the road. !
Thanks for any info.
Rgds,
Rob.
Hi
That's absolutely pants that is. That is exactly what I did. I had an online contract and bought an XDA2 from the retail side & kept my online number! They can do it, you just need to push them. Once you do they are actually quite helpful.
Have fun! Be assertive!
Thanks for the reply Pete. I didn't think that it was impossible to do.
I'll be back there tomorrow wearing my angry face
I'll let you know how I get on.
Thanks,
Rob.
I had a similar problem, they said that I couldn't port an O2 number to O2 (this is in effect an upgrade) only from other networks. I pushed them and they said it could be done - I signed a new contract, got a temporary number (which was no use to me as I didn't want to give my many contacts a temporary number) so I put my old SIM in the XDAII until they ported the number - it took them over a month to finally port the number, but they did give me 4 months free line rental as compensation.
Well done m8. Just show what can be done when you push! I also ended up with several months free line rental. They ended up moving the new contract to my old sim card. A 'Migration' they call it!
Don't give up just keep pushin.
Good luck!
You need to get your PAC code from online o2 and then take it to the shop.
The XDA2 is going to be £299 in shops from the 1st of March
Has it gone up! Was £199 in o2 stores. Hope not as I haven't been able to get one anywhere, have emailed o2 ceo as i'm so pissed off.
Unless thats £299 offline..... I wish
They were only 199 for febuary back to 299 now onwards.
Sorry people.
Staff got theres for 150 sim free.
8)
Can a new user, onto his second post, dare correct you all (but do so on the basis that he had exactly this, and it lead to a full investigation from the then OFTEL)?
Sorry to say it folks, but whilst SOME Service Providers, or even individual staff themselves, will let you 'port' from one Service Provider on the same network to another SP on the same network, there is ABSOLUTELY NO LEGAL OBLIGATION FOR THEM TO DO THIS.
I know this from huge problems I had with Singlepoint as SP for O2, Porting into them a number from O2 (then BT Mobile SP).
So I took my case to OFTEL.
And guess waht - the reason for this is clear.
Legislation provides for Porting numbers, and places a legal obligation on Networks and SP's to do exactly this.
BUT...
Going from one service provider to a different one, but within the same network, is not covered. Becuase it ISN'T a PORT - it is a MIGRATION.
Only if the networks are different, does a PORT ensue.
And ONLY a Port is bound by Oftel (at the time - now OFCOM) regulations.
So many of you MIGHT manage this (in the end Singlepoint did for me, after all the hoo-ha).
But there is absolutely no compulsion for them to do this, and nothing you can do in law to force them, if they refuse.
Please don't think I am making this up - a simple call to OFCOM will answer your query.
BUT, bear in mind this was a while back, and the case investigator from OFTEL told me at that time that plans were afoot to change this in future to cover migrations too. So it might be worth that call to OFCOM...
Hope this helps folks.
Are you saying you had a problem with singlepoint giving you the PAC code?
They should give it to you no matter where you say the number is going?
Richard
u05rdh said:
Are you saying you had a problem with singlepoint giving you the PAC code?
They should give it to you no matter where you say the number is going?
Richard
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I'm gonna sound rude here, but no thats completely what i am not saying, as my post should indicate.
I was going FROM O2 (with O2/BT Cellnet/Mobile as the Service Provider) TO Singlepoint (O2).
And what Singlepoint would not do, is ACCEPT my PAC code.
Hence why I went to OFTEL.
Only to find that Singlepoint were well within their rights not to accept the PAC code, and transfer IN my number, as it wasn't a PORT at all (PAC = Port Authorisation Code - hint!)
Becuase only if there is a change of networks, does it amount to a PORT. If it is inter network, but different services providers, it is a MIGRATION, which has no legal obligation (or at least didn't at that time).
So what my post was clearly warning, is that UNLESS THERE IS A CHANGE OF NETWORK, it is not a PORT< but instead, a migration.
And for migrations, Service Providers have no compulsion or legal obligation to let you bring your number over - it is entirely at their own discretion.
Only a PORT (which as I said, needs a change of network), has legal obligation to it on the part of a Servie Provider.
I hope that clarifies. :wink:
I spoke to a guy from O2 (the customer care line I think) and when I queried him about being about to migrate numbers from O2 Online to O2 Shop, he was saying I couldn't, but also sounding uncertain. As if he wanted to tell me something but couldn't. In the end he said that O2 are not obliged to migrate the number across because of the administration charge that they incur. As he was sounding strange, I said 'Are you trying to tell me that I should be able to get my number migrated across if I keep on at them, but you are not allowed to tell me that' To which he replied 'Yes'
Rgds,
Rob.
Rob_B said:
I spoke to a guy from O2 (the customer care line I think) and when I queried him about being about to migrate numbers from O2 Online to O2 Shop, he was saying I couldn't, but also sounding uncertain. As if he wanted to tell me something but couldn't. In the end he said that O2 are not obliged to migrate the number across because of the administration charge that they incur. As he was sounding strange, I said 'Are you trying to tell me that I should be able to get my number migrated across if I keep on at them, but you are not allowed to tell me that' To which he replied 'Yes'
Rgds,
Rob.
Click to expand...
Click to collapse
In my experience (after the case I had with OFTEL), the ONLY people willing to allow a number transfer on a migration rather than a port, is O2 Online and O2 (O2 Proper, with themselves as the serive provider - not a third party like Singlepoint).
Which fits with what you have said. BUT like you mention - its at their discretion - so sound nce, and keep plugging if they first say no.
Singlepoint will NOT allow you to bring in your existing number, from another provider, if the network remains the same - i.e they will not allow number transfers with a migration - but instead ONLY with a PORT, which they are legally obliged to anyhow.
And maybe I should clarify the Network's logic for this...
If you go from one network, TO another, then the network you have left LOSES a customer/number/statistic/figure, when it comes to reporting year end customer numbers.
On the other hand, the network you are going to, gains a new customer/number/statistic, to include in their year end report of number base/connects.
Thus the new network is happy to do this, and subsidise handsets etc etc.
On the other hand, if all you are changing is Service Providers, then the NETWORK gains absolutely nothing - as they lose one customer to in effect gain another.
Thus absolutely no incentive or financial reason for them to promote this.
And I took the liberty to check, and alas, there has still been no change with OFCOM in terms of the law - ONLY a number PORT (which means a complete change of NETWORK), is legally enforceable in terms of them accepting a number port.
A MIGRATION (chenge of Service Provider, but remaining on the same Network), still has no legal obligation.
Hope this helps.
Like said before in this thread, the louder you shout, the more you get heard, and the more you push, the more succesfull you will be. Nice people don't get anything, just high bills
lummac said:
Like said before in this thread, the louder you shout, the more you get heard, and the more you push, the more succesfull you will be. Nice people don't get anything, just high bills
Click to expand...
Click to collapse
IF YOU SAY SO! :wink:
Was that loud enough for you :lol:
hello everyone
this is my first post, and i will admit straight away that i work for one of the big "independent retailers" so have no problem/loyalty with any network..........
i know from previous posts that i may be teaching some of you to suck eggs....that is not my intention!
in the 80's under the then uk government the first 2 networks where ordered to split there "networks" into service providers{billing companies)
that was O2 and VODA by the monopolies commision....several years later the next networks where allowed to sell there own airtime(orange and tmob) .....hence if you are with o2 or voda you could have a contract with up to anyone of 100+ service providers any of which will charge a different amount to upgrade to an xdaII..... you will always have the oppurtunity to upgrade(stay with your service provider,,,if you are a large monthly spend ....negotiate!) but you will also (and use this!) have the oppurtunity to switch within your network (MIGRATION- ie you stay with O2 but are billed by a new company..but are recognised as a new consumer....ie better deal) or switch to a new network....ie voda,orange ..(who are shortly to offer the xda........) who will bend over backwards to get you!!!!!!
either way your best tool is to ask for a PAC code (porting authorisation code) wether migrating or porting.......as this lets the network/service provider you are with know you are not only serious about leaving them....but serious about joining another network/service provider and they will negotaite...if not switch network!!!! normally same handset but better offer!
probably no use and wrong forum
but hey i am new to this!
@ onedaz...
Er, thanks for the heads up, but ain't you read this post at all mate?
The bit about history was both true and helpful.
But "...get a PAC code and do a migrate" ?
Haven't you read my posts at all? You CAN'T do a number port on a MIGRATION inter-network. You can only do a PORT if it is cross network.
(And by 'CAN'T' what I mean, as explained in my post, is compel, by law, a Service Provider, to accept your number - some DO so this by choice, but most do not. Those that do not CANNOT be compelled to accept a PAC code, for a MIGRATION, as this has no legal power behind it through OFCOM. Only a true PORT carries legal weight.).
But thanks for the rest of the info though.
Just to quickly throw flames on the fire and run.....
I am currently with Orange and will be moving over to O2 when my contract expires and I get the new XDA II on a business contract.
Point I want to raise is that ORANGE told me that to get best deal and offer on an upgrade (take out the fact that I want the XDA II) is to MOVE TO ANOTHER OPERATOR - so the above is totally true that migration is at discretion of company, porting (i.e. leaving network) is legal right.
Hi,
Ordered a Vario 2 from a T-mobile store about 4 weeks ago - still out of stock. Tried to order on-line, order was processed successfully but then had a follow up call saying its out of stock.
I really need to get off my current tariff so hope they sort something soon!
Is anyone else in this position/has anyone else managed to obtain a phone in the last month? Any T-Mobile insiders have an idea when your getting some?
Thanks,
Paul
Yeah i have ordered one on monday. Still no news os still waiting. Let us know whey u receive one.
just to upset u all. i ordered mine online on last tuesday, and got it the next day been playing with it ever since.
Hi there, if it's t-mobile UK you are referring to I ordered mine 12 days ago online and received it the next day. I was told on two occassions when I called them that they were out of stock, but one day I rang they had 500 odd in stock. That is when I rushed my order through online.
This would mean I had mine when your order was waiting. I'd ring them and play hell if I were you.
Thanks for the tip off g00nerz. I guess there possibly working through a back log of orders, that said, I am not impressed at having to wait a month when other people have got one very quickly - I'm going to give them hell tomorrow!
Many Thanks.
I ordered my vario ii through t-mobile direct from my holiday in spain on monday 8th october and it arrived at my home in the uk the next day.....
these are rushing out of stock so fast, so it you can grab one, get it fast...
This has really annoyed me - thinking of choosing a different carrier - its ridiculous to wait 4 weeks for a phone - the store hasnt even given me a courtesy call. I know they're in short supply but I've ordered two in the last month and neither has been sent!
Thanks for letting me know the "state of play"
Hi All,
Rang Tmob this morning inquiring the status of my order and apprantly the update is that there are component shortages (did nto say what components) but the long and short of it it that the phone will now not be available until the end of the month !!!
So i guess we will still be waiting a while then !!
I spoke with T-Mobile yesterday as I was expecting a swap out unit today. It appears that the current batch they have in stock is being held back for quality checking. I had a problem with mine (another replacement received Monday) which indicated that the manufacturer (HTC) has not carried out the vendor specific setup properly (ie keeps asking for a network unlock code). I can only assume other stock units have got the same problem.
PaulB
Wow. Went to order mine today only to find that T-Mobile have completely removed the Vario 2 from their website.
Looking bad...
mr_Ray said:
Wow. Went to order mine today only to find that T-Mobile have completely removed the Vario 2 from their website.
Looking bad...
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Click to collapse
On t-mobile.nl it's stil availlable! (with pop-up: long delivery time)
Forget T-mob NL, I ordered mine on Oct 3, 2006 and no delivery until now.
smarty77 said:
On t-mobile.nl it's stil availlable! (with pop-up: long delivery time)
Click to expand...
Click to collapse
mr_Ray said:
Wow. Went to order mine today only to find that T-Mobile have completely removed the Vario 2 from their website.
Looking bad...
Click to expand...
Click to collapse
I wouldnt worry about that, it disappears and re-appears all the time! When I went to sign up for a web and walk tarriff the other week the only phone it would offer me (and put in the basket!) was a v3 razr - in pink! Phoned customer services and they said that the website was in the process of an overhaul and hence it was in error.
Tell a lie, just checked my e-mail and its been dispatched -- hoorah! Should be here before 1 tomorrow apparently.
Maybe the MD of T-Mobile reads the Hermes message board?!
mr_Ray said:
Wow. Went to order mine today only to find that T-Mobile have completely removed the Vario 2 from their website.
Looking bad...
Click to expand...
Click to collapse
Since T-mobile introduced the new WebnWalk tariffs on Oct 1st 2006, the Vario2 has flown off the shelves becuase the handset doubles as a USB modem for laptops and the WNWPlus is a better package than anything Vodafone or Orange offer with their data cards. This is why I bought one to try out for my company, I know of another company that bought 31 for their sales staff in one hit and more of my customers are doing the same having been pleased with what I've told them already.
T Mobile takes the phone off the website when they sell out which accounts for its dissappearance. I must say though as a business customer the service is fantastic, everytime I have called CS I have got through in under 2 mins usually it takes a few rings once I have got through the menu system to the right department and am very pleased with it. I've got my TT6 installed with my GPS236Slim receiver, can take calls whilst its plugged in to my laptop as a modem and Remote Access (Terminal Server) is usuable even when not in a 3G cell so I'm in heaven and it works on the norfolk broads of all places!!!!!
Ah that's not so bad, then. Never having used T-M before I didn't expect that. I would have thought that just marking it as not currently in stock would be a better option that pulling it, but maybe that's just me.
I guess I just check the site to see when it reappears, then!
Awesome. I just had a call from T-mobile UK. The Vario 2 is now in stock and I can order one for delivery tomorrow.
I had to check on some things so called back, spoke to someone else, and suddenly they've not been in stock today and won't be available until next week.
Mr. left hand and Mr. right hand need to get talking, I think.
T-mobile told me that they'l have them in stock this week when rang them last week. I've just come off the phone from t-mobile and they've just told me they had no idea when they'l have them in stock and to try next week...... wtf cant they get their act together. I've never known anything like it... if only orange or vodafone matched the web n walk tariff then i'd be off like a shot!!! (i think its ony a matter of time) if anyone from T-Mobile is reading this "this get your act together".
Just rang T Mob again and this time not end of the month but "we have no clue when they will get them in." So my response well for the inconvience are you willing to throw in a free SD card or something else ? Oh No sir we are not allowed to do that. Ok then thanks for your call !!
WTF!! what do they mean no clue. Why accept orders when u know you can fulfill them ??
Anyway just an update for you folks! Dont except the vairo II anytime soon. (I hope i am wrong) !
oac966 said:
Just rang T Mob again and this time not end of the month but "we have no clue when they will get them in." So my response well for the inconvience are you willing to throw in a free SD card or something else ? Oh No sir we are not allowed to do that. Ok then thanks for your call !!
WTF!! what do they mean no clue. Why accept orders when u know you can fulfill them ??
Anyway just an update for you folks! Dont except the vairo II anytime soon. (I hope i am wrong) !
Click to expand...
Click to collapse
My vario comes tomorrow... I live in The Netherlands.
T-Mobile in the netherlands had also problems with the vario II stock. But after 2 weeks its solved and they do delivery's from monday!
If you are an orange customer you can cancel your orange contract as they are changing there terms and conditions. Just need to call and say you want to terminate because of terms and conditions changes and say you recived a text message (which shud have been sent to everyone but i didnt get one). They will try and talk you out of it but cannot keep you on. There are no fee's and you can keep your phone. Once cancelled feel free to take out another contract. Only valid for a couple of weeks so hurry. If this saves you money which it will feel free to donate for my advice. pm me thanx
Orange are making this difficult now after taking legal advice.
See here:
http://forum.xda-developers.com/showthread.php?p=4288697#post4288697
Unfortunately this is old news ... loads of threads around XDA on this subject.
But for those that don't know ..
Orange sent all their subscribers a text (mine was on the 27th) basically saying your Ts & Cs have changed and details are available on their website.
Most people would ignore this but there is a lengthy thread on Money Saving Expert http://forums.moneysavingexpert.com/...html?t=1825687 that details everyones experiences.
In brief Orange changed the contract so you are entitled to cancel.
At 3pm yesterday (Friday) the legal team at Orange said that the clause did not apply to those who could not show the effective changes in the previous three months i.e. going over their allowances or dialling 0870 numbers.
I suggest that anyone wishing to take advantage of this 'opportunity' reads all the threads on MSE before phoning Orange as there are some things that you can do in advance to assist your cause ;-)
If you still want to donate for old news feel free.
MODS PLEASE CLOSE THIS THREAD.
morgin187 said:
If you are an orange customer you can cancel your orange contract as they are changing there terms and conditions. Just need to call and say you want to terminate because of terms and conditions changes and say you recived a text message (which shud have been sent to everyone but i didnt get one). They will try and talk you out of it but cannot keep you on. There are no fee's and you can keep your phone. Once cancelled feel free to take out another contract. Only valid for a couple of weeks so hurry. If this saves you money which it will feel free to donate for my advice. pm me thanx
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TC,
Wow, aren't you a kinky little son of a gun.
Cheers.
PoisonWolf said:
TC,
Wow, aren't you a kinky little son of a gun.
Cheers.
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Click to collapse
LOL! - i was just gunna say the same - the cheek of some people eh?
lol.
Already a thread regard this as posted above
Thread closed
rather tha adding this to page 14+ of the existing thread I thought it was worth bringing it to frustrated Vodafone users.
Like most I was caught by VF pulling this device, so I tried the other networks, O2 no stock, Tmobile no stock, both unsure when. Tried 6 london O2 shops - no stock.
Rang HTC Europe and spoke to the VF account manager.
HTC line is :After discussions, VF are to contine supplying this phone. It may take until early next week for them to filter this fact down to all sales staff and shops but we should be seeing supplies comming in within the next week,
HTC sales manager asked me to phone if I still keep getting the 'we no longer supply' message from VF after monday next (21/12)
WATCH THIS SPACE
22/12/2009
I phoned VF upgrades up to see what the current VF line is.
Was informed that whilst retail customers will not be supplied the person thought that VF business customers will still be supplied!!!
Passed this on to HTC Europe VF account manager, who stated that this was incorrect and would follow this up with VF and get back to me.
Awaiting a call
Interesting... will definately be watching the Vodafone forums for this.
That could be interesting as there are reports that Vodafone maybe pulling it altogether from sale in favor of iPhone. Here is a original source
Not even on the business web site now was on there yesterday
http://www.vodafonebusinessshop.co.uk/PhonesViewAll.html
i still maintain, this is a poor move from VF
I was with vodafone, ordered the HD2 back in November when originally released on vodafone's website, kept on getting fobbed off with out of stock. Ordered with tmobile on the 1st, took delivery on the 12th. Not alot of stock is getting supplied to shops because they are selling out from the web sales.
Vodafone were a complete bunch of sh*ts. I was told "yes we have in stock right now", I pay for the upgrade and then "oh not in stock". A week later, "Yes in stock", "no not in stock", "General recall", "not selling anymore" ,"yes we are"
The way new customers and existing customers have been treated is disgusting. Have a look at there own forum!
I have to say that I'm proberly one of the few people who got the HD2 from Vodafone when it was launched. Then a fault developed with the screen, however I also got the run around from VF for about a month, with the same story. Finally today (16th December) my local store managed to get me replacement handset, they pulled alot of strings as I'm lead to believe, they also have been told that the phone is being discontinued. But no reason has been given. Also that if this phone goes bad within 28 days then no replacement though they will offer alternatives to the HD2, like what?!
I'm really annoyed by this. After being told by stores last week that retail shops would not sell them anymore, then getting teh email from the eForum mods to tell me that HD2s were no longer available I left Vodafone to join T-Mobile. It cost me two months line rental (£70) to end my contract and get my PAC.
Only today, one of my colleagues at work has had a phonecall from a Vodafone store to tell her that they just got 9 HD2s in!!
If Vodafone are going to re-supply then I've missed out on the free upgrade that I was offered and it's cost me £70. If this is the case I can safely that I'll never rerturn to them, regardless of the handset of deal they offer.
Have you still got the email that says it's no longer available? If so, you could always draft a nice whinge letter to Voda, enclose a print out of the email and ask them to refund the £70 as a "goodwill gesture"
They were telling me the 23rd of december this morning, upgraded and waiting now, did post but someone seems to have deleted that thread. lets hope for next week.
Well bought mine from mobiles.co.uk last week, arrived Tuesday - great device and even better it comes unlocked as well.
Its arrived time for a play
I talked to a rep today on the phone and told him I was using a custom firmware and wanted my Data back.
He said sign this waiver, saying you cannot hold Rogers responsible for not being able to dial 911, and you can use your custom firmware.
Thank me later. Unless this is old news...
https://your.rogers.com/web_auth/HT...ts-_-Consumer_Wireless_Eng-_-Form-_-HTCwaiver
After signing you will have data back in 24hours.
midnightmach said:
I talked to a rep today on the phone and told him I was using a custom firmware and wanted my Data back.
He said sign this waiver, saying you cannot hold Rogers responsible for not being able to dial 911, and you can use your custom firmware.
Thank me later. Unless this is old news...
https://your.rogers.com/web_auth/HT...ts-_-Consumer_Wireless_Eng-_-Form-_-HTCwaiver
After signing you will have data back in 24hours.
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Click to collapse
it is old news , but i've tried for 2 days now and it will constantly tell me to enter a valid serial number ..I am using the IMEI from the box and under battery still no success
daeshawn said:
it is old news , but i've tried for 2 days now and it will constantly tell me to enter a valid serial number ..I am using the IMEI from the box and under battery still no success
Click to expand...
Click to collapse
Ah ok, yea it's not taking my IMEI either... i called rogers and they are working on it... hopefully they get back to me quickly.
Is this a downgrade? So you can use custom ROMs? Or is it just data enabler for rogers customers? This won't help anyone stuck on sense?
I signed this on Friday and since have had my data cut twice!
The 2G Force trick works for getting it back every time so far, so I haven't bothered to call them on it yet. If they start redirecting my calls again they will hear from me for sure.
I talked to rogers live support because my imei number wasnt being accepted and he ended up putting it through... i think... I haven't installed a rom that wouldnt be blacklisted yet but yeah try that
The waiver form is mostly broken. The IMEI database it is verifying against seems to be missing many IMEIs for handsets purchased directly from Rogers, let alone from other carriers.
If you jump up and down and get to a tier 2 guy, he can manually get your IMEI added to the database so you can put the waiver through. The front line guys cannot add your IMEI, though they can send off a request for it to be added.
If you complain enthusiastically enough, they can re-enable your data services on the spot.
Apparently they cannot fill out the waiver for for you if you IMEI is not being recognised, though the tier 1 techs will lie and claim they are doing this.
This is based on my personal experience, of calls on Saturday, Sunday, a call back from a tier 2 on Monday and then a long and unpleasant call with retentions this afternoon. Magically the retentions supervisor could get me through to a tech that had override capabilities within minutes, once we got past the lies and bull**** stage.
In theory, once you get your waiver in, they should stop screwing around with your data services, redirecting voice calls, and hassling calls and text messages. I will see how it goes....
Well, thanks for the heads up with this waiver. Of course my IMEI # wasn't valid, so I called Rogers Directly, asking for Tech Support.
The point of my call was to get them to update my account, saying I accept this waiver. I think we all know it is hit and miss when speaking with Reps. I was speaking to a guy, he asked my Build Version, and firmware. I didn't tell him the Build Version (MarsDroid SPL7 1.8), because I knew it would not be acceptable. I told him my f/w was 1.6, which he said would be acceptable.
At this point, he said that I would NOT lose my data again, and Rogers would stop scanning my phone. I made sure to ask the question, so whatever I do to my phone at this point on doesn't matter, my data will not be cut off? He said yes.
I am only repeating what I was told, I think you can probably tell by my wording that I am not convinced this will be the case. Eitherway, I feel more confident to flash back to my old radio, which is all i want, because the kernel is much more developed, and makes for much more stable and faster ROMs.
Also, should let you know, so far I haven't had my data cutoff, I switched to CursorSense ROM before the Rogers scanning started, and have stayed on the New Radio up until now.
I signed the waiver on Friday, and got my service back Sunday morning.
No issues with IMEI...
I then called on Monday to get my free HTC Magic that I've been b1tching about for the last month (calling once a week)..
things are looking ok for now.. I have a Dream running Open Eclair (2.1), and now a stock unrootable Magic (1.5).. gonna keep the Magic legit thou..
I hope the best for all of you out there...
I lost my data six days ago now and I've called Tech Support 4 times since to help get it back. The waiver won't accept my IMEI and I've been escalated twice. Spoke with tier 2 support 3 times and a Manager. Apparently there is a system wide problem with allowing some IMEIs to be entered for the waiver to work. I'm getting so frustrated now, I don't know what else to do but wait. I've asked for network refreshes each time, and I've been running Cursorsense with the new radio.
Any ideas?
QtOn said:
I lost my data six days ago now and I've called Tech Support 4 times since to help get it back. The waiver won't accept my IMEI and I've been escalated twice. Spoke with tier 2 support 3 times and a Manager. Apparently there is a system wide problem with allowing some IMEIs to be entered for the waiver to work. I'm getting so frustrated now, I don't know what else to do but wait. I've asked for network refreshes each time, and I've been running Cursorsense with the new radio.
Any ideas?
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Click to collapse
i lost data yesterday when running a customized 2.1 rom; flashed cursorsense, asked for data reset, and it comes back.
totally not expecting to be haunted with this after so long since the update.
stgeorge88 said:
i lost data yesterday when running a customized 2.1 rom; flashed cursorsense, asked for data reset, and it comes back.
totally not expecting to be haunted with this after so long since the update.
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I've been asking for refreshes as well, but I can't find anyone who's willing to do it.
I've even told them that I want to use my old phone until they fix the IMEI problem, but they said they can't allow me to use data on any phone until I do the waiver because I might go back to use the Magic.
QtOn said:
... because I might go back to use the Magic.
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LMAO @ rogers...
I am royally pissed about this because Rogers quietly released this after they started redirecting calls. I would have gladly signed this waiver if I knew about it, but instead was forced to update to their retarded ROM and now I'm stuck with all the pre-installed BS apps and without root access. They should at the very least give people the option to revert back to the old ROM via another "update". I was forced into this update because I couldn't afford to spend (scratch that, WASTE) time dealing with redirected calls.
In lighter news, HTC tweeted about their knowledge of specifically the issue with Rogers and promised something about 2.1 soon.
After reading all this I don't feel so bad about all my data issues. After refusing to flash the rom on the phone with rogers, they offered to send me a free magic+ with the new rom pre-installed. I signed the waiver also. So now I have my old magic with a custom rom, and a new one in a box with the rogers official update that I plan to sit on at least until HTC's 2.1 comes out.
On top of that I *****ed them out so hard after my 4th or 5th data loss/refresh experience that they offered me a few free months and reduced the cost of my data plan.
All of that and I was still pissed I didn't take their offer to upgrade to an iphone at a cost, I was too mad and just kept saying "I'm not paying anything to fix this crap" lol. Doh!
It's been 9 days now without data, and each time I talk to someone, I keep getting the same answer "We are aware of your situation and your call has been escalated and it will be fixed soon, try again tomorrow."
I want my data back and have been willing to do the waiver (it won't accept my imei). Have been running cursorsense with the new radio since all this has began.
I've spoken to Tier 2 support, managers and customer care. Who's left to talk to?
QtOn said:
It's been 9 days now without data, and each time I talk to someone, I keep getting the same answer "We are aware of your situation and your call has been escalated and it will be fixed soon, try again tomorrow."
I want my data back and have been willing to do the waiver (it won't accept my imei). Have been running cursorsense with the new radio since all this has began.
I've spoken to Tier 2 support, managers and customer care. Who's left to talk to?
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telus, bell....? Honestly don't take that kind of ****, threaten to leave if they keep f'n you around, and follow through if they don't sort it out. There's no reason to pay for nothing. They give you a free month? So what, you're using them for their service, no service.. whats it matter if its free or not?
frankinmerth said:
After reading all this I don't feel so bad about all my data issues. After refusing to flash the rom on the phone with rogers, they offered to send me a free magic+ with the new rom pre-installed. I signed the waiver also. So now I have my old magic with a custom rom, and a new one in a box with the rogers official update that I plan to sit on at least until HTC's 2.1 comes out.
On top of that I *****ed them out so hard after my 4th or 5th data loss/refresh experience that they offered me a few free months and reduced the cost of my data plan.
All of that and I was still pissed I didn't take their offer to upgrade to an iphone at a cost, I was too mad and just kept saying "I'm not paying anything to fix this crap" lol. Doh!
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dude, you are now officially my role model.
frankinmerth said:
telus, bell....? Honestly don't take that kind of ****, threaten to leave if they keep f'n you around, and follow through if they don't sort it out. There's no reason to pay for nothing. They give you a free month? So what, you're using them for their service, no service.. whats it matter if its free or not?
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I was reading this & I remembered a situation I had with Bell regarding my internet contract. I've tried that threaten to leave.. and was expecting to get away with some kind of deal..
then was totally shocked when the csr said, 'sure, so you will owe us the remainder of your term...plus a early cancellation fee'
in the end, it costs more to leave then to just stick around.
stillriza said:
I was reading this & I remembered a situation I had with Bell regarding my internet contract. I've tried that threaten to leave.. and was expecting to get away with some kind of deal..
then was totally shocked when the csr said, 'sure, so you will owe us the remainder of your term...plus a early cancellation fee'
in the end, it costs more to leave then to just stick around.
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The same happened to me the other day, they told me it would cost me over 600 to cancel the account for all 3 of my phones.
Still calling everyday and still waiting.