Is the HD extremely picky on USB connections? - Touch HD General

I have used several WM phones before this, the two last were Atom and Atom Life. But this phone does not want to play ball with the USB extension cables I've been using all the time. First: No, the cables are all right: I can still sync my Atom Life without any problems. And I have used the original USB cable for the HD that comes with the box at the end (even though I've heard that syncing works just as well with a regular mini USB).
But neither a 3 m long extension cable (which is well below the 5 m USB limit) nor plugging it into a USB hub helps. Sometimes I can get a bit further with unticking the "advanced network" part of the USB to PC connection. But not allways. Has anybody here found a solution to that or even had the same problem?

Mine works fine on a Belkin 5 metre extension cable.

I can only sync with the cable that came with the phone. Other mini USB cables (ones that fit but are a different shape) only charge.

barryfell said:
I can only sync with the cable that came with the phone. Other mini USB cables (ones that fit but are a different shape) only charge.
Click to expand...
Click to collapse
r u serious?! damn..!!! i've never tried it with the HD. my touch pro used to work perfectly with non-factory mini usb cable...

This happened to my HD.
Phone call to orange later and they insisted on replacing it under insurance.
All they wanted to check was whether the HD and PC would sync. I told them no and the response from the script that they have to work through, was that the phone is marked as "broke" and needs replacing.
In my case I suspect that the USB port may have been damaged when the car charger cable was pulled out accidently in the car with some force. Seems that they are a little delicate, especially with none HTC cables (i.e. without the odd shaped plug with only one corner truncated). I have read that non HTC ones fit a little less snug and can put stress on the board inside the phone when plugging / unplugging.

nickallison said:
Seems that they are a little delicate, especially with none HTC cables (i.e. without the odd shaped plug with only one corner truncated). I have read that non HTC ones fit a little less snug and can put stress on the board inside the phone when plugging / unplugging.
Click to expand...
Click to collapse
You hit that on the money. I see it as a design flaw as well as a scheme to get people to buy HTC-specific accessories. But you are right, generic cables with the different connector do fit loosely and can cause issues after time if you are not gentle with it. Also, the USB connector itself on the device and internally on the solder points is poorly designed. This doesn't help.

I can sync with any cable, but it seems to be to problems:
1. If the extension is too long, it will fail.
2. If it's run by more than one USB hub it will fail. The first hub is a Toshiba docking station with a one meter cable from the laptop. The second is a D-Link powered USB hub. No matter what cable I use then it won't sync. With the cable connected to the Toshiba docking I can sync both with a regular mini USB and the original cable. Strange thing is that it only works on one of the two the front USB connections and not on one of the four at the rear! Then again Windows isn't supposed to be logical, I guess...

Normal miniusb cable works perfectly for either charging and syncing.
I even had a 7m usb cable (5m and a 2m usb extending cable), worked perfectly for either charging and syncing (I need my phone to be next to my bed, and my PC is like a few meters away from my bed).
Seriously don't know how your HD refuses to work with a cable other than the stock HD USB cable.

Hi,
are you using a custom ROM?
i used all sorts of cables, whatever happens to be lying around, infact i never use the stock one, as this is plugged it at a very inaccesable wall socket for mains charging!
generally my cables go through a hub, and then a 1m extension.
the reason i ask about the ROM is that i have flashed loads of different ROMS, and all worked fine, except one ROM (think it was topix 2.6), where it would only connect for a brief moment before auto-disconnecting. i suspect it was a 'bad flash' as they say, and so if you are using a custom ROM would suggest a re-flash. if not, you could consider a hard reset, or trying a different ROM (perhaps if it the stock ROM it has a 'bad flash' at the factory)
Tom

This thread has been hijacked (I never asked about regular mini USB versus the proprietary HTC version), but if you're asking me, I'm using the latest official HTC version (Norwegian).

mine is not picky at all...

Thank god, I checked with a mini usb that came with my external HDD and it worked perfectly...

I tried 3 other cables and none of them work apart from to charge.
I'll see if it's an issue with using my hub.

barryfell said:
I tried 3 other cables and none of them work apart from to charge.
I'll see if it's an issue with using my hub.
Click to expand...
Click to collapse
Have you tried updating usb drivers?

Fallen Spartan said:
Have you tried updating usb drivers?
Click to expand...
Click to collapse
No i'll try that when I get home.
Thanks

I have this issue with a specific cable on vista64, the phone only charges, but if I connect it to a Ubuntu box, I can sync, share network etc.
I think M$ is the issue in that case.

Related

miniusb

I have a question.
I want to buy a BlackStone, but I have plenty mini usb cables
(carchanger, usb from my old phones Wizard, Compact III and Touch)
can i use these on the mini extended usb port or not
Thanks a lot
normal mini usb will work ok for charging, but I couldn't get it to work for sync - pretty sure you need a proper HTC one for that, which has only one corner cut off
TTDegs said:
normal mini usb will work ok for charging, but I couldn't get it to work for sync - pretty sure you need a proper HTC one for that, which has only one corner cut off
Click to expand...
Click to collapse
All my "normal" mini usb cables work perfectly for syncing!
q123123an said:
All my "normal" mini usb cables work perfectly for syncing!
Click to expand...
Click to collapse
Same here, I've used a few different cables as well, no problems with any of them.
Works fine with all cables!
I've used 3 different cable and all of them are working perfect.
TTDegs said:
normal mini usb will work ok for charging, but I couldn't get it to work for sync - pretty sure you need a proper HTC one for that, which has only one corner cut off
Click to expand...
Click to collapse
Watch out, probably your cable was rather old. I know the problem from GPS-devices, when using old cables (maybe prior to USB 2.0... but did they really have usb mini then??)) the device noticed that it's plugged in - but the computer couldn't see it.
well that's rather good news - thanks everyone
I'll try a selection (I've got a few )
wonder why the official one has the extra corner then
This is why I like this forum,
thanks a lot dudes, tomorrow the blackstone will be mine
so i have not to buy alot cables, im gonna love its screen
Even HTC sells both types of cables, as suitable for both charging and data connection:
http://www.htcaccessorystore.com/uk/p_htc_phone.aspx?i=173502
thanx guys for the info
now i have my HD, its super..... I mean it
hell, I use the charging cable for my PS3 controller to sync my Blackstone! official one from the box is permenantly plugged into the mains charger unit in another room so I don't have to carry the cable to and fro!

Why don't certain USB cables work?

I am a little confused why certain usb cables don't let me synch with my computer. I have a couple of non-original cables which work fine but then certain ones don't..."not recognised" on computer though they are able to charge the Touch HD.
This is annoying as I wanted a small portable rectractable cable but the one I bought from ebay doesn't work!
Any ideas?
From Wikipedia
"HTC manufactures Windows Mobile-based Communicators and the T-Mobile G1 which have a proprietary connector called HTC ExtUSB. The ExtUSB combines mini-USB (with which it is backwards-compatible) with audio/video input and output in an 11-pin connector."
Pins 1 and 5 on the mini plug (1 & 4 on the std. USB) are power so some leads are sold as power extenders and only use the two circuits.
Thanks, but that doesn't explain why certain usb cables non-HTC still work fully, for example my Sony PS3 lead works as does a non-standard one I got with a hard-drive, whereas others don't?
Does anyone know where I can buy a small retractable usb-mini usb lead that works fully with the Touch HD?
Never experienced something like this... all the standard mini-USB cables work for me. there could be differences in the pins. Look closer to the cables, maybe you will see a difference
all miniusb cables works for me too
No, I got 5 of those retractable cables off of ebay too, none work Work fine for 2.5" hdd and digital camera but not HD.
In the retractable cables there are two formats.
4 core (twin screende cables)
6 core (triple screened cables)
The 4 core cables will charge and sync in standard (Enable faster data synchronisation unchecked in settings/USB to PC) and sometimes with only certain HTC phones.
The 6 core cable works in all modes.
Found this out myself sometime ago and mentioned it before here in the Kaiser forum.
Buy one from RS, they have a six core retractable.
Farsquidge said:
In the retractable cables there are two formats.
4 core (twin screende cables)
6 core (triple screened cables)
The 4 core cables will charge and sync in standard (Enable faster data synchronisation unchecked in settings/USB to PC) and sometimes with only certain HTC phones.
The 6 core cable works in all modes.
Found this out myself sometime ago and mentioned it before here in the Kaiser forum.
Buy one from RS, they have a six core retractable.
Click to expand...
Click to collapse
Will try that but what is RS? Can you give me the website please. And have you personally tried this retractable cable with the Touch HD and confirm it works
Thanks
maybe
http://uk.rs-online.com/web/ ?
another factor could be mechanical if the cable's connector is a bit loose
and the connector on the htc is a bit thinner then some cables may not get the connection
Rudegar said:
maybe
http://uk.rs-online.com/web/ ?
another factor could be mechanical if the cable's connector is a bit loose
and the connector on the htc is a bit thinner then some cables may not get the connection
Click to expand...
Click to collapse
Thanks for the link.
It can't be a mechanical connection problem as the Touch HD charges when connected but the computer says "USB device not recognised"
sarwarkashif said:
Thanks, but that doesn't explain why certain usb cables non-HTC still work fully, for example my Sony PS3 lead works as does a non-standard one I got with a hard-drive, whereas others don't?
Does anyone know where I can buy a small retractable usb-mini usb lead that works fully with the Touch HD?
Click to expand...
Click to collapse
all previous HTC could use all the non HTC cables around. from the touch §G and HD on they do not work anymore to sync. Boxwave.com has retractable cable which sync and charge.
WELL!
Here's another one to shake the mould...
I have just bought a Sony Viao P series and no matter what cable I use it will not recognise the HD.
I have noticed it has a trial version of Windows Onecare live installed and the Mobile device center does not automatically appear as an allowed program on the firewall.
Maybe more to this than a cable for some...
Will report when I get it working.
That's interesting. I tried my different cables on two different laptops (HP and Toshiba) and both with the same results
Farsquidge said:
WELL!
Here's another one to shake the mould...
I have just bought a Sony Viao P series and no matter what cable I use it will not recognise the HD.
I have noticed it has a trial version of Windows Onecare live installed and the Mobile device center does not automatically appear as an allowed program on the firewall.
Maybe more to this than a cable for some...
Will report when I get it working.
Click to expand...
Click to collapse
This happened to me with Vista too, I had to install the latest device center from here http://www.microsoft.com/windowsmobile/en-us/help/synchronize/device-center-download.mspx to get it to work.
AHHH !!! I understand!!! I had the same problem at the Notebook of my girlfriend! She has VISTA installed and I cannot sync my phone! The problem are not the cables, but VISTA! the same cables work fine at Windows XP!
Koffein Schluck said:
AHHH !!! I understand!!! I had the same problem at the Notebook of my girlfriend! She has VISTA installed and I cannot sync my phone! The problem are not the cables, but VISTA! the same cables work fine at Windows XP!
Click to expand...
Click to collapse
I thought that too but tried mine on both XP and Vista and the same outcomes
OK,
Two things... with a possible third...
Refer to my previous post of retractable cable types for one...
Secondly, if you have Onecare installed....
Widows live Onecare does not automatically allow Mobile device center through and causes a hang when syncing (Vista only).
Go to the Windows Live Onecare under Startmenu (NOT the Windows Firewall in Control Center as they are different!)
Select "Change Settings" Then "Advanced Settings"
Add programs (In Windows\WindowsMobile\)
wmdc.exe and wndSync.exe
If you have a failed partnership (recognises phone but does not sync) open Windows Mobile device center, delete the partnership with the phone when its connected. Disconnect and open Activesync on the phone, select options and delete the partnership there.
Re-establish connection and set it up again, all should be OK. If you lose any contacts or details, you will find them in the deleted items of Outlook and you can just return them to the applicable directories in Outlook and sync again.
Then it should work.
If all else fails, the third possible item is found with a search of "Possible micro-USB failure" as mentioned many times in XDA.
Anyon thought that it could be a power issue from the USB ports?
Not sure if it's likely with this, but seen as though it charges at the same time... Maybe try a different USB port.
My Western Digital Passport wont work on my front USB drives but works perfectly on my back ones.
Could simply be a power issue?.......Maybe......
Anyon thought that it could be a power issue from the USB ports?
Not sure if it's likely with this, but seen as though it charges at the same time... Maybe try a different USB port.
My Western Digital Passport wont work on my front USB drives but works perfectly on my back ones.
Could simply be a power issue?.......Maybe......
evildead4eva...nope I tried all 3 USB ports on my laptop and no change
Farsquidge...I looked into your suggestions and you must be right! For me its probably down to having a 4 core retractable cable or the "Possible micro-USB failure"...
I've read the posts in the thread... http://forum.xda-developers.com/showthread.php?t=362679
...and the problems sound similar to what I've been having
Thanks for your help
I just need to find the 6 core retractable cable that works now (I checked RS website but they don't seem to stock it now)

"USB" connector

I have previously made up very short charging leads to use with earlier PDAs and my Arkon car mount. Having just got the Touch HD I was dismayed to see the "non-standard" USB connector. I cannot find a supplier of plugs to fit these anywhere. There are plenty of cheap car chargers around claiming to fit Touch HD, but I wonder if they do? Do they expect me to use the cable that came with the HD? I don't want to hack that one around. So any ideas? Can I buy a cheap sync cable and modify that? Can I get the plugs I need?
I thought the same thing but it turns out the normal usb plugs fit the HD.
You can just use a normal mini-usb male connector, it fits the same way as in a normal female usb-connector, at least for charging and mounting the phone as harddisk on a pc it works. i think even acticesync should work, 'cause its a normal usb-connection it uses.
greetings
Seth
Well, even activsync will work, at least it work on my HD, you can even flash your HD trough normal USB cable. Check - http://wiki.xda-developers.com/index.php?pagename=BlackstoneFAQ.
Jakkuz
Wonderful! Many thanks everyone. I already have a car and mains charger with normal mini-usb connectors. Problem solved
I wonder why they made the connector like that?
pastyman said:
Wonderful! Many thanks everyone. I already have a car and mains charger with normal mini-usb connectors. Problem solved
I wonder why they made the connector like that?
Click to expand...
Click to collapse
I suspect they were considering some proprietary nonsense at some point

HD2's data cable.. is it micro USB?

I can't seem to find a usb to "whatever it is" wire selling..
is it a standard micro USB port?
leobox1 said:
I can't seem to find a usb to "whatever it is" wire selling..
is it a standard micro USB port?
Click to expand...
Click to collapse
yes... u r rite... itz a MICRO USB...
But it can't supply power to a USB device, so it can't be used like a PC USB port. It's only good for recharging and syncing.
so if i want to buy an additional wire, i look for a USB to MICRO USB wire right? no need to buy from HTC right?
cause i saw one usb that is smaller but it doesn't fit.. is there a MINI USB port too?
am confused
Stephen Selby said:
But it can't supply power to a USB device, so it can't be used like a PC USB port. It's only good for recharging and syncing.
Click to expand...
Click to collapse
Erm yes it can,
Actually better take the device with you. Sellers here told me there is like 7 different very similar connectors. However this one should be the standard micro USB, which is supposed to be universal charger/sync cable in the future (at least in EU).
And yes, of course, there is mini USB. And there even are more versions of mini USB, for example HTC used their own.
You had better use HTC cables. HD2 is microusb, but not all microusb cables are good for HD2. Like iPhone, it takes a large charging current, and many no brand cables cannot do it. I've got a third party cable that syncs only, but if charged from the PC, the HD2 will say that the charging current is too small. Battery actually drops when I connect HD2 to PC using this cable (because my options set it that backlight is always on when HD2 is connected). Other combinations are OK:
original cable + AC plug: charging OK
original cable + PC: charging OK
third party cable + AC plug: charging OK
third party cable + PC: "insufficient charging current"
Be careful with cables- you'd be better to buy the genuine HTC version.
Many USB/MicroUSB cables are for charging only, and don't have the data pins connected. Thats OK if you just want to charge it while you are away from your main PC or power supply.
You can also buy a miniUSB/MicroUSB adapter for charging using and older miniSUB charger, but again these don't have the data pins connected.
I bought a number of 3rd party USB to microUSB cables a month ago for sync and charging (office, PC, bedside charging), so far so good... no issues (maybe I'm lucky). The OmniaII uses the same connector, so I'm using the HTC car charger to charge both.
I bought Nokia's cable (for E71,N97,etc.) and it work just fine with charging from laptop. much cheaper than HTC in here.
if you are going for the cheapo option...
http://shop.ebay.co.uk/?_from=R40&_trksid=m38&_nkw=MICRO+USB+SYNC%26+CHARGE+CABLE+for+HTC+HD2+HD+2+Leo+T8585
i got a couple from ebay - arrived the next day. - charge/sync fine.
charger from iPhone
The iPhone charger coud be used for charging HD2. Just plug the microUSB cord instead of iPhones and ... voila. The same outputs
N86-8megapixel cable doesnt work..
So I managed to leave my HTC cable at work (2 days after getting the Telstra HD2 in OZ) and now I am on 4-5 days leave from work and really want to tinker with my phone. I think I may end up having to go back to work to collect the HTC cable - as below... challenge to get non-HTC cable to work.
I found that my wife's N86-8megapixel nokia has a similar micro-usb cable.
When connected to the PC the phone starts charging and the PC does the "doo-doop" sound a "appears" to connect to the phone, but active sync cannot detect the phone \ sync.
I see others have had success with nokia cables - I am wondering if there is something wierd going on.

[Q] Aftermarket USB 3.0 cables only charge, no data transfer/access in 3.0 mode

I was wondering if anyone is having similar issues with aftermarket cables.
I bought 2 cables that work fine in 2.0 for charging/data transfer.
When I put them into a 3.0 ports nothing happens, there is no prompt to access the phone, and the USB options do not appear on the phone.
I have downloaded the Samsung drivers, and tried 2 different PCs.
I have no issues using the provided Samsung cable.
Any ideas?
I haven't experienced this. Actually, I think the Samsung USB 3.0 cable that came with my phone was bad. When I used it, USB 3.0 would stay grayed out. I had another one for a portable hard drive and that one works fine with the phone. Maybe just try a different brand. These cables seem rather fragile.
LocoBaZuka said:
I was wondering if anyone is having similar issues with aftermarket cables.
I bought 2 cables that work fine in 2.0 for charging/data transfer.
When I put them into a 3.0 ports nothing happens, there is no prompt to access the phone, and the USB options do not appear on the phone.
I have downloaded the Samsung drivers, and tried 2 different PCs.
I have no issues using the provided Samsung cable.
Any ideas?
Click to expand...
Click to collapse
I purchased a 9ft Amazon Basics USB 3.0 cable and all is well. Connecting through a USB 3.0 port, my device was immediately recognized, and I had no problem transferring data files to and from the device.
My only guess would have been to ensure that your PC's USB 3.0 drivers are installed in order for the ports to work properly. Since you're not having any issues with the stock cable, I'm not really sure.
I don't know if it'll make a difference in this case, but I have USB Debugging enabled.
I have all of the drivers update and USB debugging. Think I just got some shoddy cables.
Sent from my SM-N900V using xda app-developers app
I have the same issue. When i use my Samsung cable nothing Happens, But when I use the one from Extenal HD it works Perfect
jncokilla said:
I have the same issue. When i use my Samsung cable nothing Happens, But when I use the one from Extenal HD it works Perfect
Click to expand...
Click to collapse
I called Samsung and eventually after explaining what a micro USB 3.0 cable is and how it is supposed to work, and how it is not working, they finally gave me a place to send the cable and they will supposedly send me a replacement. I'm not holding my breath though. I think I would have had better luck addressing the envelope to "The Twilight Zone."
Sent from my SM-N900V using xda app-developers app
If your 3.0 charger charges fine but is not recognized when plugged into a port I'd check the the port drivers and make sure they are up to date. But first plug into all of your ports. It could be that not all of the ports on your lap/desk top are usb 3.0 friendly. And I've seen instances where if the device has not yet been recognized it will not pick up the device theough a usb 3.0 link. So maybe first get your note recognized by using a 2.0 connector then backdoor with the 3.0 and see what happens.
samsung test all of their cords before they leave manufacturing so getting a dud is very unlikely yet not impossible.
As for the aftermarket cords I normally stick to belkin. Best build quality for a fair price.
ManOfBusiness said:
If your 3.0 charger charges fine but is not recognized when plugged into a port I'd check the the port drivers and make sure they are up to date. But first plug into all of your ports. It could be that not all of the ports on your lap/desk top are usb 3.0 friendly. And I've seen instances where if the device has not yet been recognized it will not pick up the device theough a usb 3.0 link. So maybe first get your note recognized by using a 2.0 connector then backdoor with the 3.0 and see what happens.
samsung test all of their cords before they leave manufacturing so getting a dud is very unlikely yet not impossible.
As for the aftermarket cords I normally stick to belkin. Best build quality for a fair price.
Click to expand...
Click to collapse
I have tried everything.
I plugged into 2.0 and the 3 options pop up to select a mode where 3.0 is grayed out. That menu closes when you unplug.
If you lock your phone while in this menu, you can change the port, unlock the phone and the menu is still there, but it will not allow me to select 3.0.
I have 2 3.0 ports on my laptop, 1 on the docking station, and 1 on my standalone.
None of them work with the aftermarket cable. I will take it as a loss as I really only need them for charging away from home.
LocoBaZuka said:
I have tried everything.
I plugged into 2.0 and the 3 options pop up to select a mode where 3.0 is grayed out. That menu closes when you unplug.
If you lock your phone while in this menu, you can change the port, unlock the phone and the menu is still there, but it will not allow me to select 3.0.
I have 2 3.0 ports on my laptop, 1 on the docking station, and 1 on my standalone.
None of them work with the aftermarket cable. I will take it as a loss as I really only need them for charging away from home.
Click to expand...
Click to collapse
That is indeed odd. Im not sure what to tell you. Hopefully someone will chime in and be of more assistance.
Try changing your network connections. Using usb3.0 puts on airplane mode. If u have wifi on or something it'll show greyed out. It might not be wifi but it's something similar. Saw the greyed out 3.0 the other day and changed a setting on my phone and it came back. Hope it helps.
Sent from my SM-N900V using Tapatalk
I am having the same issue. I have 2 white usb 3.0 cables that I bought online from china via ebay. They were supposed to be USB 3.0 compatible and they look similar to the original stock cable.
When I use the stock cable w/ my usb3.0 port in rear of motherboard, the phone prompts me to enable USB 3.0 mode. When I use either generic cable, it will only function in USB 2.0 mode (I get no prompt for 3.0).
I am running DarthStalker Note 3 Version 6 and 3.4.0_Compulsion Kernel_7.0 on Tmobile version Note 3
I am willing to sacrifice (cut open) one of my generic cables if anyone thinks they can help diagnose the exact cause
I am having issues finding an extra USB 3.0 cable that performs to the level of the one that came with my phone. (My OEM cable works great)
I think the issue is that the 3rd party cables use cheap, thin wire. They can put a micro USB 3.0 tip on it... but the thin wires can't carry the bandwidth.
This is most plainly noticeable by downloading an app that shows the current flow while charging. Try downloading "Galaxy Charging Current *Lite*" and charge your phone through various combinations of
cable (USB2, USB3, OEM, 3rd party)
receptacle (1A, 2A, OEM, 3rd Party),
USB port (USB2, USB3, motherboard, adaptor card)
...etc. Even wireless charging, if you're equipped.
(It should also be noted that the phone will throttle the current flow as it gets closer to full. You'll get higher flow at 30% than 76% or 96%... so keep this in mind as you try different configurations.)
I've found that I got the best current flow (1800mA) using the Samsung USB3 cable, connected to a powered USB3 hub's charging port (no data, just power). This would charge our 3200 mAH battery from 0 - 100% in about 2 hours. When I swapped in a cheap Amazon cable (CableMatters brand)... the current flow dropped to about 800mA... or 4 hours. I emailed CableMatters, and they confirmed that it's a design issue, and that the wires are thin. They were pretty plain about admitting it... and then told me to return the cables to Amazon.
I'm posting all of this useful information not only to be helpful... but also to ask for help. Has anyone found a suitable replacement for the OEM cable? I'm looking for a charging cable... I'm looking for thicker-gauge wires capable of sustaining high current flow.
Any help here? Thanks!
If you are not getting 3.0 speeds then it's not a 3.0 cable. There are many fakes on ebay and amazon.
Only buy Amazon Basics or Samsung branded cables sold by Amazon OR Samsung.
Sent from my SM-N900V using XDA Premium 4 mobile app

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