Hi,
after having several missed calls going straight to my answering machine on my new HTC Hero. I was getting a bit paranoiac, so I've decided to test in/out calls.
Basically, 90 of my incoming calls were going straight to my answering machine. Out-call were about 30% KO
After several tests, to make sure there was a problem, I've decided to request for support from HTC.
Support told me that I should shut the 3g connection every time I would want to receive a call .
So I tried and Bingo, if 3G is activated, I get 10% of the calls, if I deactivate it 90% success.
So you'll say, I should be happy? Right? Wrong!
The main use of that kind of phone is to have a data integration, otherwise I would have kept my old nokia from 10 years ago..
Here basically, if I follow HTC idea, I should keep the 3g closed, sometime, I should switch it on to get my mails, thanks to the non true push capacities (ok this one is not htc) then wait for the sync, maybe force it , get my mails, and then, shut 3g back and pray that no Über important call would have been done.
Well that plain sucks!
Never had such a thing on my previous Data friendly mobiles, why should I accept it on the Hero?
If someone have come across this bug, cause it is a bug, how did he/she managed to fix it?
Thanks
works fine on mine....i suggest you are on a ****e network, or on only 2G where you are. that's what usually causes this.
I guess they suggested this because it sounds like your network hasn't figured out how to route calls properly on their network when data is active, and they dump it straight to voicemail when there is a data connection active.
not the phone's fault, the phone won't even know that the call has been missed, the network simply does not route the call through and sends it to voicemail instead.
i had this on O2 a while ago. went to t-mobile (who knew how to set up their network properly for data) and never had this issue since when i am on 3G coverage. if i'm on 2G signal and have active data then yes, i miss calls. but that's how 2G networks operate.
it's truly shocking how many networks out there have absolutely no idea how to set up their networks properly for data!
Well I wish it would be that, my signal goes from -63 dbm 25 asu(80% of the time) to -81 dbm 16 asu.
Just after my post, I called one of my friend working in carrier terminal validation.
What he told me was, 2 options:
- Same bug was on the htc cruise, bug got corrected after a fw update.
- Some of my carrier radio are buggy and 3g goes over gsm.(SFR/VOdaphone France)
I bet for the first option since I had the problem in various places since I didn't want to ask support for nothing and get busted for a " feeling and not facts" (did the test in 3 differend location 80 tests in total(I used to be a tester....).
I will update the topic if I get news about it
nmuncer said:
!
Never had such a thing on my previous Data friendly mobiles, why should I accept it on the Hero?
If someone have come across this bug, cause it is a bug, how did he/she managed to fix it?
Thanks
Click to expand...
Click to collapse
You shouldn't accept it - but most people don't have this issue!
It's unlikely to be a "bug" per se, because otherwise it would be endemic behaviour, so it's either:
1. Your physical device (get it changed!)
2. Your network.
In addition, just an FYI in case you've got the new Sprint Hero, but most CDMA networks (including Sprint) do not support simultaneous voice and data. I've no idea what happens in practice on Sprint, but I'd imagine if you were actively using data your voice calls would get diverted to voicemail unless Sprint automatically suspends data when a voice call is pending.
Regards,
Dave
You're on SFR?
OUCH!!!!
Sounds like you have a nice strong signal, but is it 2G or 3G? (do you see a G, E 3G or H at the top of the screen?
if you see G or E, it's cos you're on 2G, If you get 3G or H, it's on 3G.
And yes, there were a few issues with the P3300 and the cruise, but they were mainly on Bouygues, not so much on SFR.
There's nothing known of on the hero, and as SFR sell the Magic, i would have thought they would have ironed out any issues already...
Hi,
I'm mostly in HSDPA or 3G.
I still have contacts with people at SFR (used to work there till recently) they might share a bit of info.
Idk if yours is CDMA or the GSM one but on mine (CDMA) under the mobile network settings, I have the option to switch the mode of operation to ether Hybrid, EVDO only, and 1X only. Now, I know how Sprint's network works, not sure if it's the same for any other networks but if I set it to Evdo only (3g) I'll miss all my calls because Sprint does voice over 1X. Hybrid mode does EVDO when you're using data and switches to 1X when you're doing voice/sms.
rhedgehog said:
if you see G or E, it's cos you're on 2G, If you get 3G or H, it's on 3G.
...
Click to expand...
Click to collapse
Regarding this and your suggestion that 2g and data will result in missed calls, Can you suggest how to avoid this happening? I live and work in the country and only have 2g, so have found quite often people have mentioned my phone not even ringing- straight to answer phone. This explains it.
Nice to know, but annoying if I can't solve it- I run a business and my phone is very important.
Cheers,
ajones7279 said:
Idk if yours is CDMA or the GSM one but on mine (CDMA) under the mobile network settings, I have the option to switch the mode of operation to ether Hybrid, EVDO only, and 1X only. Now, I know how Sprint's network works, not sure if it's the same for any other networks but if I set it to Evdo only (3g) I'll miss all my calls because Sprint does voice over 1X. Hybrid mode does EVDO when you're using data and switches to 1X when you're doing voice/sms.
Click to expand...
Click to collapse
i have sprint as well and when someone calls you when youre running hybrid, you should not miss calls. you will get disconnected from the internet when someone is calling though
ajones7279 said:
Idk if yours is CDMA or the GSM one but on mine (CDMA) under the mobile network settings, I have the option to switch the mode of operation to ether Hybrid, EVDO only, and 1X only. Now, I know how Sprint's network works, not sure if it's the same for any other networks but if I set it to Evdo only (3g) I'll miss all my calls because Sprint does voice over 1X. Hybrid mode does EVDO when you're using data and switches to 1X when you're doing voice/sms.
Click to expand...
Click to collapse
Hi, I'm on hybrid
that is what i hate about hero, it is really great except for the fact that it switches from 2g to 3g without notice. i want it to be permanently stuck in 3g for faster downloads and mms, but when it uses 2g, i cant send and receive mms and surfing the web is slow as heck! im still looking for an app that would permanently put the device in 3g just like with winmo it which you can use wcdma ONLY.
cheers!
If you use AnyCut, you can create a short cut by selecting:
New Shortcut->Activity->Phone info
This will create a shortcut on your homescreen which beings up a hidden "engineering" screen on which you'll find an drop down for "Set preferred network type" where you can select WCDMA only.
Regards,
Dave
alternatively, open the phone app
dial *#*#4636#*#* and select phone info
scroll down and set it to WCDMA only.
does the same thing but saves installing an app.
rhedgehog said:
alternatively, open the phone app
dial *#*#4636#*#* and select phone info
scroll down and set it to WCDMA only.
does the same thing but saves installing an app.
Click to expand...
Click to collapse
holy monkey! im going to try this!!! do i have to di it everytime i turn the phone of or is it permanent?
orouborus said:
that is what i hate about hero, it is really great except for the fact that it switches from 2g to 3g without notice. i want it to be permanently stuck in 3g for faster downloads and mms, but when it uses 2g, i cant send and receive mms and surfing the web is slow as heck! im still looking for an app that would permanently put the device in 3g just like with winmo it which you can use wcdma ONLY.
cheers!
Click to expand...
Click to collapse
That is not specific to the Hero. The fact is, every carrier's 2G network has better coverage than their 3G network. When the phone cannot detect strong enough 3G signal, it jumps back to 2G network. The idea is that slow data transmission is better than no data transmission at all. Many smartphones have the option to lock the mobile network to 2G only. One advantage is that it gets better reception, and another advantage is longer battery life (the 3G chip eats battery much faster than 2G).
If you instead lock the phone to its 3G network. The first thing you will notice is that battery life is significantly shorter. And chance is that you may be getting very spotty reception, because you are not allowing to phone to switch to 2G when it gets no 3G signal. When there is no 3G signal, forcing the phone to "3G only" mode won't give you faster download, it gives you no download.
tsekh501 said:
That is not specific to the Hero. The fact is, every carrier's 2G network has better coverage than their 3G network. When the phone cannot detect strong enough 3G signal, it jumps back to 2G network. The idea is that slow data transmission is better than no data transmission at all. Many smartphones have the option to lock the mobile network to 2G only. One advantage is that it gets better reception, and another advantage is longer battery life (the 3G chip eats battery much faster than 2G).
If you instead lock the phone to its 3G network. The first thing you will notice is that battery life is significantly shorter. And chance is that you may be getting very spotty reception, because you are not allowing to phone to switch to 2G when it gets no 3G signal. When there is no 3G signal, forcing the phone to "3G only" mode won't give you faster download, it gives you no download.
Click to expand...
Click to collapse
true true. i usually charge my phone everynight though. problem that i have with 2g is that i cant send and recieve mms and yeah data connection is slow. in our place 3g signal is ok. i also lock my topaz for wcdma only. but it is ok that it switches to 2g in low signal areas.
Thanks!
You actually use mms?
Wow, they do exist.
barryallott said:
You actually use mms?
Wow, they do exist.
Click to expand...
Click to collapse
yeah... mms is great. i use it to send items that i wish to purchase etc.
What NOM1 Networks are there in the UK? I only get 2g in my area (booo) and could do with an operator that works right. T-Mobile forums suggest they still have an issue
Hi
I've checked it with Hero running in PlusGSM in Poland.
Regardless if I select 2G/3G or even "WCDMA preffered/GSM Only/WCDMA only" setting the phone is not available for incoming voice calls during data transfer. Every time when I start internet connection (example: SSH session) I'm not available for incoming calls. At this site I do have both strong 2G and strong 3G networks.
I would like to mention that a few days ago I've swapped Samsung SGH-i600 (WinMo 6.0) for HTC Hero - so I'm using the same SIM card in the same network and the same place. SHG-I600 was able to perform both data transfer (on 2G) and voice (on 3G) on the same time. HTC Hero is not...
I wonder if this is 'feature by design' or a bug in software?
hi, i have not had a smart phone before and am not to sure on how the bands work but think i have a problem.
my phone is from Virgin mobile and running 1.48 stock rom, manila and radio 2.05.
few questions i'd like to ask before you read what i think my problem is.
1. is the internet supposed to run off 3g when not on wifi?
2. is 3g faster than "H"?
my problem: 3g is active, data connection is off. i open opera (or anything else) and 3g trys to connect, 3g sign disappears and "H" appears. data connection is on and using "Virgin GPRS".
i called virgin mobile tech support and they said it is meant to go through gprs.. lie?
i called htc and they said they don't think it is a problem with my phone...
i have done a hard reset.
i think it is either the 3g doesn't work, or there is something really wrong with the settings, or virgin mobile makes it like this?
please help as i may want to return it if this causes a big problem for me.
Sunil_237 said:
hi, i have not had a smart phone before and am not to sure on how the bands work but think i have a problem.
my phone is from Virgin mobile and running 1.48 stock rom, manila and radio 2.05.
few questions i'd like to ask before you read what i think my problem is.
1. is the internet supposed to run off 3g when not on wifi?
2. is 3g faster than "H"?
my problem: 3g is active, data connection is off. i open opera (or anything else) and 3g trys to connect, 3g sign disappears and "H" appears. data connection is on and using "Virgin GPRS".
i called virgin mobile tech support and they said it is meant to go through gprs.. lie?
i called htc and they said they don't think it is a problem with my phone...
i have done a hard reset.
i think it is either the 3g doesn't work, or there is something really wrong with the settings, or virgin mobile makes it like this?
please help as i may want to return it if this causes a big problem for me.
Click to expand...
Click to collapse
There's nothing wrong with the phone mate.
You've got GPRS (2G) and 3G which includes HSPDPA (and HSUPA). HSDPA is the fastest of those types, 3G slower, and GPRS the slowest. Your phone will try and use the best connection available, and that just depends on the coverage in your area (and how good the phone's reception is). If you're getting a strong and steady signal, I really wouldn't worry about it.
Basically, HSDPA is a faster version of 3G.
but my sisters 3g (on o2 iphone) is faster (by a lot... and then some) than mine.
ran the same video on youtube (wifi disabled) and she got done in a matter of seconds while i was buffering mid stream
with the coverage checker i ran before i got the phone it said my area was "very good" and i get 3 bars usually.
o it is connecting through gprs not HSPDPA, in the connections screen it shows "Virgin GPRS"
Sunil_237 said:
but my sisters 3g (on o2 iphone) is faster (by a lot... and then some) than mine.
ran the same video on youtube (wifi disabled) and she got done in a matter of seconds while i was buffering mid stream
with the coverage checker i ran before i got the phone it said my area was "very good" and i get 3 bars usually.
Click to expand...
Click to collapse
All I can say is that she must have a better signal with O2 than you have with Virgin.
Sunil_237 said:
hi, i have not had a smart phone before and am not to sure on how the bands work but think i have a problem.
my phone is from Virgin mobile and running 1.48 stock rom, manila and radio 2.05.
few questions i'd like to ask before you read what i think my problem is.
1. is the internet supposed to run off 3g when not on wifi?
2. is 3g faster than "H"?
my problem: 3g is active, data connection is off. i open opera (or anything else) and 3g trys to connect, 3g sign disappears and "H" appears. data connection is on and using "Virgin GPRS".
i called virgin mobile tech support and they said it is meant to go through gprs.. lie?
i called htc and they said they don't think it is a problem with my phone...
i have done a hard reset.
i think it is either the 3g doesn't work, or there is something really wrong with the settings, or virgin mobile makes it like this?
please help as i may want to return it if this causes a big problem for me.
Click to expand...
Click to collapse
1) Yes
2) No. H is a faster type of 3G.
My only worries with Virgin and 3G are wether they cap the actual download bandwidth available to handsets at 384kbps (despite the phone connecting with HSDPA - I had this problem with T-Mobile), wether they cap the upload speed at 44kbps and wether they block the Skype ports.
The connection name, Virgin GPRS, is just the name they gave to their data connection when they setup your phone. It could actually say anything you want if you change the settings in the phone.
Sunil_237 said:
but my sisters 3g (on o2 iphone) is faster (by a lot... and then some) than mine.
ran the same video on youtube (wifi disabled) and she got done in a matter of seconds while i was buffering mid stream
with the coverage checker i ran before i got the phone it said my area was "very good" and i get 3 bars usually.
o it is connecting through gprs not HSPDPA, in the connections screen it shows "Virgin GPRS"
Click to expand...
Click to collapse
It's possible that she has a better signal than you but I find that 3G coverage on O2, especially HSDPA coverage is generally significantly worse than coverage on T-Mobile (Virgin use their network).
However it could also be that the bandwidth is capped at a pretty low level on Virgin (3G rather than HSDPA despite the symbol), which I mentioned in my previous post.
o ok. ok ok. ok lol satisfied with some logical and knowledgable answers.
i believe they will have capped the data rate then (i haven't had signal problems for 7 years now on 4 different providers and the coverage map showed a very good signal for 3g here), if you can provide me with an app which would test.. o maybe speedtest.net may work i'll try them now and let you know.
Hi All,
Done a quick search on this and can't find anything relevent, but i apologise if a thread already exists.
Really a question for those in the UK on the t-mobile network. Have any of you attempted to sign up for the orange 2g roaming service yet? I signed up, recieved the confirmation text, replied to it, and received the final confirmation. However, I'm not sure it's working. The signal seems no stronger, and i still drop in my house.
Obviously i'm posting this in the android section because i'm running android myself and am wondering whether anyone in the same boat has managed to get roaming to work. Should the fact that we're on a non-official OS running off the sd card make a difference?
Oh and for completeness, i'm running shubcraft 1.5 rmnet.
Cheers fellas!
I'm quite happily flip flopping between Orange while at work and T-Mobile for everything else...
works like a charm for me though you do have to stick the phone into Airplane mode after selecting the different provider for the data to work ...
Jezwick said:
I'm quite happily flip flopping between Orange while at work and T-Mobile for everything else...
works like a charm for me though you do have to stick the phone into Airplane mode after selecting the different provider for the data to work ...
Click to expand...
Click to collapse
Many thanks for the reply Jezwick. So, just for clarity, you're manually selecting each provider as and when required? Because i can do that, i think. When i select orange though, whilst it registers with the network fine, i get a little "R" above the signal bar (any ideas what that means?) And the speed appears to be limited to Edge. Orange have a very strong signal round here, so i figure i should be getting GPRS really.
It's the auto-switching i'm not totally sure is working really. Is there any explicit indicator that it's flipping on it's own? Or do you just observe a generally better 2g signal, rather than say, a very weak 3g one? Round the house, my phone is still trying to make do with 1 or zero bars of 3g. I would have hoped it would flip over to orange more or less all the time under those circumstances. Nothing to stop me manually selecting it i guess though...
_tangent said:
Many thanks for the reply Jezwick. So, just for clarity, you're manually selecting each provider as and when required? Because i can do that, i think. When i select orange though, whilst it registers with the network fine, i get a little "R" above the signal bar (any ideas what that means?) And the speed appears to be limited to Edge. Orange have a very strong signal round here, so i figure i should be getting GPRS really.
It's the auto-switching i'm not totally sure is working really. Is there any explicit indicator that it's flipping on it's own? Or do you just observe a generally better 2g signal, rather than say, a very weak 3g one? Round the house, my phone is still trying to make do with 1 or zero bars of 3g. I would have hoped it would flip over to orange more or less all the time under those circumstances. Nothing to stop me manually selecting it i guess though...
Click to expand...
Click to collapse
The R is indeed for roaming that's the way it works if your not on your 'own' network.. The 'flipped' service will currently only work at GRPS speeds at the moment but should be 3G by the new year
I have noticed mine flipping automatically but only once or twice in the last few weeks but only when I get NO signal from the current service.
Jezwick said:
The R is indeed for roaming that's the way it works if your not on your 'own' network.. The 'flipped' service will currently only work at GRPS speeds at the moment but should be 3G by the new year
I have noticed mine flipping automatically but only once or twice in the last few weeks but only when I get NO signal from the current service.
Click to expand...
Click to collapse
Understood - thanks for the info Just done some reading and apparently EDGE is faster than basic GPRS. For some reason, i'd always assumed the reverse. Looks like the best option is just to have it always on orange whilst at home and use wifi for data (which i do anyway to compensate for the poor signal). Cheers!
Hey there, I enjoy reading this forum but I had little to contribute with as I am an android noob. So unfortunately my first post is a question forced by the fact that something is wrong with my DHD Thank you in advance for your advices!
The problem is - when in areas with low 3G coverage the phone keeps on searching for 3G for too long instant of seamlessly switching to 2G, which often has full signal bars. This way the phone acts as if there was no signal and sends incoming calls to the voicemail even though all it has to do is to switch to 2G as soon as 3G gets too weak.
My previous phones had no problem with this. In my city the 3G quality varies from area to area but the 2G coverage is perfect almost everywhere. So I used to be sure that my phone never really disconnects from the network, it only might have dropped the 3G signal in favor of 2G while keeping the calls and everything.
I know I can disable the 3G and stick to 2G and EDGE but this way using full data capabilities of the phone turns into pain instead of pleasure.
Just to make sure and to show I did my homework, this is NOT:
- the death grip case
- a network related problem /I suppose.../
- a problem with data connection /I have never run into any problems with this/
My questions are:
- is anyone of you experiencing this?
- is there a way to force the phone to hand over the connection from 3G to 2G quicker without "blind spots"?
- does any custom ROM improve this? /I am running the latest stock HTC DHD android 2.2 with Sense/
- is there any hint that android 2.3 gingerbread should fix this issue?
Thank you, hope to find a piece of good advice here!
I`ve found this service menu and I switched the preffered network from WCDMA preferred to GSM AUTO PRL. will see if it helps.
I havent noticed any more problems since I did the switch. I think it helped. I cannot be 100% sure but I think it did the thing for me. I forgot to mention that I also switched networks mode from Auto to European but I think this has nothing to do with the issue.
fortuneman had my answer. To access the service menu on the soft phone keypad enter *#*#4636#*#* and its under Phone Information.
Switching from 2g to 3g works seamlessly. But the other way around doesn't work that well. Nothing to do with the phone. Just the net tech that has its flaws. If your in a call and switch to 2g, the call will most certainly be disconnected.
Sent from my Desire HD using XDA App
Hello!
I'm using Rafdroid HD von my HD2 now for 2 weeks and I'm verry happy with it, i just have one problem (dont know if it depends on de android build or on the hd2 or whatever...)
I'm using gsm all the time because it has less battery drain in stand by, but when i want to use data for surfing etc. i switch to wcdma. on my x8 wich i had before this was no problem, it switched within seconds between the networks. Also the HD2, BUT it doenst start a data connection. i just can talk but no data.
in "wireless and network" the option for wireless data is checked, but the whole option is not clickable and it says "starting" (dont know if it says starting, i use the german version, there it say "einschalten..."
when i restart the hd2 then the data connection is working. so all times when i want to switch the data connection i need to restart my hd2.
is there a way to solve this problem?
sorry, i've searched the forum, but i haven't found anything
thanks and best regards, chris
No one who knows something about this issue?
tried this yet??
enter: *#*#4636#*#* in your dialer
go to phone info
go all the way down
now you can manually switch between edge or 3G
(default should be WCDMA preferred)
Thank you, I've foudn this idea before but it doenst change anything.
I'm using the whole day only gsm/edge, but when i need more data (searching something on google etc.) i would like to switch to 3g. after this, back to wcdma. on my x8 this worked well, on the hd2 it looks like it cant start the data connection when switching between the two types of network...
coldest~~~ said:
tried this yet??
enter: *#*#4636#*#* in your dialer
go to phone info
go all the way down
now you can manually switch between edge or 3G
(default should be WCDMA preferred)
Click to expand...
Click to collapse
viper2097 said:
Thank you, I've foudn this idea before but it doenst change anything.
I'm using the whole day only gsm/edge, but when i need more data (searching something on google etc.) i would like to switch to 3g. after this, back to wcdma. on my x8 this worked well, on the hd2 it looks like it cant start the data connection when switching between the two types of network...
Click to expand...
Click to collapse
Same here,
when running runnymede rom from dung my phone switches to WCDMA (in *#*#4636#*#*; because of this I have no data connection 3G or HSDPA. When switching back to GSM only data conncetion (3G or HSDPA) is working but after a while phone switches back to WCDMA preffered.. How to change this into GSM only as default???