Database Users

Touch Screen Dies after 5mins of use

Hi all.
Just got a JasJam about 2 weeks ago.
I am have a problem with the touch screen.
After about 5 mins of use the touch screen slowly gets more and more unresponsive untill it stops working.
If i remove the battery and let the phone sit for a couple of minutes then restart it the touch screen would start working again. But for only 5 mins.
Is this what everyone is refering to as problems with Screen Allignment or do i have a bigger problem.
Does anyone have any suggestions on how to fix this problem.
Thanks
Travis

Personally i would do i hard reset and not install any additional software to see if you have the same problem. If yes, then its hardware problem and needs to be sent in for repair. If not, then install your programs back one by one to find the culprit.
S.K.
EDIT: Ensure you back up your data before performing a hard reset. You will lose all information stored on the phone.

Silent_Killa's advice is what I would do. Might try uninstalling apps one by one first??
This is NOT the screen alignment issue - I don't think. It depends if the screen responsiveness going off is actually at the point at which you tap the screen is not matching where the screen responds?? In other words it does respond but not at the location you tap. If this is happening then it is the SA issue, but if the screen does not respond in any way to taps then I doubt it's the SA problem - though could well be a digitizer issue.
I have not searched, but a week or two weeks ago an identical problem was posted by someone else.
If a hard reset does not cure this I would suggest a return as soon as possible.
Mike

Hey guys.
Yea i trided the whole hard rest thing and it still did the same problem.
The screen works fine but it is just the tapping part that gets screwed up.
All my hardware buttons work ok so i can still use the phone. I just can't use the touch screen.
Do you really thing an application could do this sort of thing.
The main ones i use are -
SPB Diary
SPB Pocket Plus
Spb Weather
Pocket Informant
Are these know to cause any problems.
I will try one more time and not install any apps.
Oh well 2 weeks old and it's off for repair.
Thanks for your help.

Saber_007 said:
Hey guys.
Yea i trided the whole hard rest thing and it still did the same problem.
The screen works fine but it is just the tapping part that gets screwed up.
All my hardware buttons work ok so i can still use the phone. I just can't use the touch screen.
Do you really thing an application could do this sort of thing.
The main ones i use are -
SPB Diary
SPB Pocket Plus
Spb Weather
Pocket Informant
Are these know to cause any problems.
I will try one more time and not install any apps.
Oh well 2 weeks old and it's off for repair.
Thanks for your help.
Click to expand...
Click to collapse
BUT surely you tried it for an hour or two before installing anything!!?? And if working then only one application at a time?
No I don't think any of those apps. are the cause of the problem.
You still have not given full details about whether the screen is completely unresponsive or misaligned.
Either way if it's under warranty and hard reset does not cure it, get it returned cos this is not some little software fault.
Mike

Touch screen do not respond
mikechannon said:
I have not searched but a week or two weeks ago an identical problem was posted by someone else. If a hard reset does not cure this I would suggest a return as soon as possible.
Click to expand...
Click to collapse
Yes, it was me (I think), I had this problem too. It was only when the keyboard was slided and locked opened. Button would respond but screen would freeze and the start menu, sometimes, would pop up as an extra.
I had to give it back ...

dam said:
Yes, it was me (I think), I had this problem too. It was only when the keyboard was slided and locked opened. Button would respond but screen would freeze and the start menu, sometimes, would pop up as an extra.
I had to give it back ...
Click to expand...
Click to collapse
Hope you get it back working this time so you can start to enjoy it!!
Mike

dam said:
Yes, it was me (I think), I had this problem too. It was only when the keyboard was slided and locked opened. Button would respond but screen would freeze and the start menu, sometimes, would pop up as an extra.
I had to give it back ...
Click to expand...
Click to collapse
YEP that is exactly what mine does sometimes. After i open the keyboard the start button would start to pop open and close.
How did you get on. Did they tell you what the problem was.
Cheers.

mikechannon said:
BUT surely you tried it for an hour or two before installing anything!!?? And if working then only one application at a time?
No I don't think any of those apps. are the cause of the problem.
You still have not given full details about whether the screen is completely unresponsive or misaligned.
Either way if it's under warranty and hard reset does not cure it, get it returned cos this is not some little software fault.
Mike
Click to expand...
Click to collapse
Sorry, about that.
Full Details-
Screen has no problems with SA. After about 5 mins the screen slowly becomes more unresponsibe. IE i would have to tap the start button several times for it to work. When it finially pops open it just closes again almost straight away.
Not long after this the screen will become totally unresponsive, howver all hardware buttons will still work.
I am going to try a hard reset tonight.
I will let you konw.
Thanks again.

Well it is deffinitly my phone.
The screen wasn't working as per normal.
I hard reset my phone. When it rebooted and got to the "tap the screen to continue" bit. Guess what it didn't work.
I taped the screen several time but no go. The screen was dead.
I will have to send it back to the shop.
Cheers.
Travis

wiki update
I took the freedom to update the wiki on this issue :
http://wiki.xda-developers.com/index.php?pagename=Hermes_Problems
well, my device was a second hand but the seller was as so kind as to take it back... nothing for chirstmas this year .
still... happy new year to everybody !

Saber_007 said:
Well it is deffinitly my phone.
The screen wasn't working as per normal.
I hard reset my phone. When it rebooted and got to the "tap the screen to continue" bit. Guess what it didn't work.
I taped the screen several time but no go. The screen was dead.
I will have to send it back to the shop.
Cheers.
Travis
Click to expand...
Click to collapse
Fingers crossed you'll get a good one back. I think you were going to have to send this one back anyway.
Mike

JasJam screen responds to "ghost" taps!
The touch screen on my JasJam responds to continuous taps even when I don't tap it. When the keyboard is slid out, the start menu keeps on popping as if the start button on screen is being tapped. When keyboard is slid inside (device is closed), the device behaves as if the OK button (the "X" on top right) is being tapped continuously. Due to this, I can't open any program. (As soon as a program is opened, the "X" button on top right is automatically clicked and I reach Home screen again!
I uploaded a video about this mal-functioning of device:
http://www.youtube.com/watch?v=YWAyRLQ01oo
I have already:
1. Alligned screen
2. Hard reset device (Left and Right softkeys + Reset button)
3. Updated ROM and hard reset device
but of no use! Please help.

Read that
it's a hw issue, had to get a replacement ...

Same problem
I seem to be having the exact same problem. When I first got it, I was able to use the phone for a couple of weeks, then all of the sudden, the screen stoped responding, but all the buttons worked. I did a hard reset, and it worked for a little while, then when bad again. At first I thought it was related to ActiveSync because it would always go bad immediately after syncing. However, even when I don't sync after a hard reset it eventually goes bad again. Today I just got it back from manufacturer - they couldn't reproduce the problem. It worked all day. Then I synced. Stupid me. Its not responding again.

There's no way out. Get a replacement.
I'm hoping that my replaced device doesn't have same issue.

same problem
I have the same exact problem. I sent back the Phone to Cingular / HTC, and they "repaired" it under warranty. I got the phone bac, and after a day's use, it went back to its old state.
Since I got this on ebay (BIG mistake), even though it was new, its having this problem.
So far i am not at ALL impressed with the 8525. Seems to me like its laden with hardware issues.
Can someone please offer insight as to what I can do?

Sorry to hear that! I had actually purchased i-mate JasJAM from Dubai. i-mate has just one service center in USA (PocketPCTechs in CA). They provided amazingly great customer service and replaced the main board. So far the problem hasn't repeated.

shassouneh said:
I have the same exact problem. I sent back the Phone to Cingular / HTC, and they "repaired" it under warranty. I got the phone bac, and after a day's use, it went back to its old state.
Since I got this on ebay (BIG mistake), even though it was new, its having this problem.
So far i am not at ALL impressed with the 8525. Seems to me like its laden with hardware issues.
Can someone please offer insight as to what I can do?
Click to expand...
Click to collapse
Hey, I am having the same problem as well. Bought my phone on December 06 from eBay seller too. Big mistake as HTC will tell you sorry your warranty is void if you did not purchase the device from the carrier (even though it was new.) I am curious how you were able to get it repaired under warranty since you too bought yours from a third party.
I did the credit card trick and it worked flawlessly for about two months and just yesterday I am back to the same problem. After today doing the credit card trick numerous times I finally got the touch screen working now but who knows for how long this time.
BTW my serial number is in the HT642Fxxxxxx if anyone else that has this problem wants to compare and post theirs.

Facing the same problems...
... I've been thinking about repalcing the display and the touchscreen. But now, considering that it is a HW issue, I can only replace these two things. If the bug is in the module above the screen (statur leds and camera) or related to the wireing at the back of the screen, it won't get rid of the problem. On the other hand, if it is a problem with the screen getting too hot, then I'm on the right track...
Has anyone tried this yet?
I'll try to call HTC on monday, maybe they know where the bug is.

touch screen problem

when i touched the screen using my finger thumb in certain area of touch screen(middle), the start menu automatically drop down
i tried my friend's unit as well, also got this problem. anyone got this problem?

Yes, i have to this problem!

how u gonna solve it? seem like this model got this problem...just it seldom happen or frequently happen

I've the same problem too! But I've send it to HTC care (I'm in HK) to repair two times. First time they change the mother broad but the problem's still there; then I send it back the second time, they change the screen as well.
I've got it back for 3 days and the start up menu didn't pop up itself. Hope it won't happen again.....

I have been experiencing the same problem for some time now.
I've had this device for about 5 months and I have been treating it very nice.
Whenever I touch a certain area of the screen (which I haven't been able to figure out yet), the Start Menu pops out, which is very annoying, to say the last. It especially drives me nuts when trying to compose something using CooTek's TouchPal.
All in all, I do not know whether this is a hardware problem or not. I'm not very sure this is covered by warranty...

same problem here, touch screen changed 2 times by htc

i take to service center, they help me changed the motherboard as well but the problem still there...i think need them to help me change the screen as well...

second changed the lcd touch screen, still got that problem but less already
happen once a day sometimes 2 days once
anyone what the problem?

Touch Screen Calibration Troubleshooting

The touch screen alignment on my Diamond occasionally gets misaligned and inadvertently aligns itself without warning. When I tap in one place, it registers in another. It is a really big nuisance especially in circumstances where I need to quickly input data into the PPC.
I was hoping that somebody had a solution for this?

odell said:
The touch screen alignment on my Diamond occasionally gets misaligned and inadvertently aligns itself without warning. When I tap in one place, it registers in another. It is a really big nuisance especially in circumstances where I need to quickly input data into the PPC.
I was hoping that somebody had a solution for this?
Click to expand...
Click to collapse
have u tried realign???

I had that problem on my 2nd Diamond. Tried different version of ROMs but the problem still there, so I returned it and get a new one. My first one had a problem of self-restarting. Finally, now I'm happy my third Diamond
So ask if you can get a replacement, otherwise send it for repair.

Probably worth mentioning. I had a similar problem and it was driving me mad.
I was about to return the device for service, then I discovered it was a result of installing the GSen screen rotation program. I'd installed it to try it a few weeks ago and forgotten about it.
It turned out it that was switching the digitiser orientation without rotating the screen.
Uninstalled GSen and it's all fine now.

I'm hoping that uninstalling GSen will do the trick. Will give it a try tonight.

GSen was uninstalled and the problem still exists. Does anyone know if there is a firmware upgrade that handles this problem?

Have the same problem...
The touchscreen decalibrates itself.
2 minutes after calibrating it changes everything again. And just randomly.
Seems to be a hardware mistake, because even a hard reset didn't bring any help.
Anybody a solution?
Greetz

Very strange screen freezing

Hi,
Since a few days my screen is freezing very often, almost 10 times a day. It is only the screen that is frozen, not the hardware buttons. To unfreeze it, I have to push the power button a few times very fast .....till the next time it will freeze again.
I don't understand what happened because I haven't add or removed a program since a few weeks. I have done a hard reset and I have updated my rom but after having installed all my programs, this behaviour came back.
I am afraid that it could be a hardware problem.
Any idea what to do ?
Thanks
Daniel

HD2 Screen Problems
I have the EXACT SAME problem....
I solved mine by slamming the screen face down into a table; although I wouldn't suggest this as I have damaged part of my lcd screen. But the Touch Screen works 24/7 now.
It seems to be a common problem with HD2
http://forum.xda-developers.com/showthread.php?t=795819
http://www.htcphones.net/htc-hd2-one-more-problem/
SEND it in to HTC if you have warranty.. if you don't. Then S.O.L.

mrsirpantsalot said:
I have the EXACT SAME problem....
I solved mine by slamming the screen face down into a table; although I wouldn't suggest this as I have damaged part of my lcd screen. But the Touch Screen works 24/7 now.
It seems to be a common problem with HD2
http://forum.xda-developers.com/showthread.php?t=795819
http://www.htcphones.net/htc-hd2-one-more-problem/
SEND it in to HTC if you have warranty.. if you don't. Then S.O.L.
Click to expand...
Click to collapse
But my problem is not totally similar because it also happens when my phone is already on.
I have to admit that the problem began a few days after having installed - but in the meantime already removed- Android.

Danielfr said:
But my problem is not totally similar because it also happens when my phone is already on.
Click to expand...
Click to collapse
Try pressing the "off" button to put the phone to "sleep",
then push the "off" button again to "wake" the phone,
can you use the touch now? try multiple times to conclude.
Next try waking the phone by either one of the other buttons,
can you use touch now? try multiple times to conclude.
On my HD 2 it is the off button that doesnt wake the phone properly so the lcd wakes but not the touch screen..
I dont yet now if this is a soft or hardware issue related to the "Off" button.. but many folks have the issue now a days

Danielfr said:
Hi,
Since a few days my screen is freezing very often, almost 10 times a day. It is only the screen that is frozen, not the hardware buttons. To unfreeze it, I have to push the power button a few times very fast .....till the next time it will freeze again.
I don't understand what happened because I haven't add or removed a program since a few weeks. I have done a hard reset and I have updated my rom but after having installed all my programs, this behaviour came back.
I am afraid that it could be a hardware problem.
Any idea what to do ?
Thanks
Daniel
Click to expand...
Click to collapse
Had the exact same problem.....its the sd card. Get a new one format to fat 32 default then try again with Android. It worked for me..no more screen freezes

kristiang said:
Try pressing the "off" button to put the phone to "sleep",
then push the "off" button again to "wake" the phone,
can you use the touch now? try multiple times to conclude.
Next try waking the phone by either one of the other buttons,
can you use touch now? try multiple times to conclude.
On my HD 2 it is the off button that doesnt wake the phone properly so the lcd wakes but not the touch screen..
I dont yet now if this is a soft or hardware issue related to the "Off" button.. but many folks have the issue now a days
Click to expand...
Click to collapse
Yes, it was what I am doing. I don't think it has something to do with the "off button" because it happens also when my phone is already on , and sometimes
my screen begins to start other applications that I have pressed.

Garrylufc said:
Had the exact same problem.....its the sd card. Get a new one format to fat 32 default then try again with Android. It worked for me..no more screen freezes
Click to expand...
Click to collapse
Thanks.
I will try it and let you know.
Daniel

Danielfr said:
Thanks.
I will try it and let you know.
Daniel
Click to expand...
Click to collapse
I have tried; had only one freezing today. Will see in the next few days. Maybe
because of the week end I haven't used so intensive my HD2.
Daniel

Garrylufc said:
Had the exact same problem.....its the sd card. Get a new one format to fat 32 default then try again with Android. It worked for me..no more screen freezes
Click to expand...
Click to collapse
No , after having changed my SD card, I still have the same problem

Hi everybody.
I solved my freezing just installing memMaid with default settings and scheduling a run in the night time. Moreover I scheduled a soft reset after that, not with memMaid because I didn't find such an option but with a little exe I found somewhere here called schedulereset.exe.
I hope this can help someone.

Post soem specifications
Eeey there,
I understand you have issue's with a freezing screen on your HD2. Pherhaps something may is wrong with the Drivers or the ROM. Or may there is a application running in the background that isn't stable and causes the screen to freeze.
Could you may post some specifications about the ROM you are running on your phone, wich radio you use etc.
Regards,
c0r1tr0n

I think it only happens in custom roms

kslakhani said:
I think it only happens in custom roms
Click to expand...
Click to collapse
Maybe,
I have already used different ROMS ( I am using now MIRI's Rom) but it was working fine till a few weeks ago. I have done a Hard reset, tried with 2 new cooked ROMS and installed the
SAME programs I was using - they were working fine till a few weeks ago- and
again the same freezing problem.
It should be a hardware problem.

Danielfr said:
Maybe,
I have already used different ROMS ( I am using now MIRI's Rom) but it was working fine till a few weeks ago. I have done a Hard reset, tried with 2 new cooked ROMS and installed the
SAME programs I was using - they were working fine till a few weeks ago- and
again the same freezing problem.
It should be a hardware problem.
Click to expand...
Click to collapse
I think it is some kind of hardware problem, as I have the same screen freezing problem. For the last two days, my HD2 wouldn't respond to my touch at all. I reflashed my custom ROM, which was no help. Then flash to the newly updated ROM from Tmobile, but my HD2 still wouldn't respond. So I think the problem with unresponsive screen and freeze are somehow hardware related.

right, it seems to be a hardware issue
but i think try to use stock rom with the stock radio wont let you down hopefully

I have the same, but it seems to be the extended battery that caus it, so it maybe is a voltage prob.

[Q] screen trouble

Hello you all
I've got a strange problem with my HDmini :
Sometimes, the screen stops responding !
I can touch any button, the screen in any place, nothing happens.
I only have to remove the battery ( because thre is no reset ).
After strated again, when PIN code is asked, if a tap on "3" for exemple, it is like if i have tapped on "6" ; if i tap on "erase", i see "cancel" highlighted !
And after a few minutes, everything becomes normal again.
An idea ?

Did you install any cab or custom settings?

Yes, i'm using throttlelauncher with WP7 theme but when the screen is stuck, i have two choices :
Remove the battery to start again, without throttlelauncher started .
Restart the HTC with Mymobiler if the HDmini is connected.
At the end, the problem stays on.
I only have to wait for some time and then the touchscreen works again... by itself !

I haven't tried Throttlelauncher yet. I don't know if that can be the possible culprit.

Bart3385
For example, yesterday and today everything was OK and 5 minutes ago, the screen has stuck again !
Nothing possible to do on the screen neither with the 5 keys at the bottom !
I have to connect the HDmini to the PC and reboot it with my mobiler;
then i can use the screen interface.
It seems that the problem is the touch screen !

francois64 said:
Bart3385
For example, yesterday and today everything was OK and 5 minutes ago, the screen has stuck again !
Nothing possible to do on the screen neither with the 5 keys at the bottom !
I have to connect the HDmini to the PC and reboot it with my mobiler;
then i can use the screen interface.
It seems that the problem is the touch screen !
Click to expand...
Click to collapse
Try to ask for a new device (if it's still under warranty )

bart3385 said:
I haven't tried Throttlelauncher yet. I don't know if that can be the possible culprit.
Click to expand...
Click to collapse
Maybe your device is blocking so hard that your keys and screen both don't work anymore. I have had that too once Maybe Trottle causes this?

Madmatt
The problem is to be sure that a software is the problem origin; before i ask for the PDA to be replaced by my operator.

Try to do hard reset. Install only the basic stuff. (Minus Throttlelauncher.) See if the phone goes back to normal.

_Madmatt said:
Try to ask for a new device (if it's still under warranty )
Click to expand...
Click to collapse
That's a possible option.
Somehow, i'm not allowed to make that kind of suggestion anymore. Someone keeps on following me and make a mockery whenever i mention anything like that.
Anyway, try to check software problem first. As i first did on my own device. Before i've ascertained it is defective hardware.

francois64 said:
Hello you all
I've got a strange problem with my HDmini :
Sometimes, the screen stops responding !
I can touch any button, the screen in any place, nothing happens.
I only have to remove the battery ( because thre is no reset ).
After strated again, when PIN code is asked, if a tap on "3" for exemple, it is like if i have tapped on "6" ; if i tap on "erase", i see "cancel" highlighted !
And after a few minutes, everything becomes normal again.
An idea ?
Click to expand...
Click to collapse
It is normal, sometimes, it doesn't respond, lame htc hd mini. I have this problem long ago.

Thank's for your suggestions.
Today, the phone is completly stuck.
That's why i don't think it is a software problem.
I can' even entry the PIN code.
i've tried a Hard reset, to flash back to Original Rom = nothing more.
So i've asked Orange for an exchange under garanty...

That's a good move.
In some areas, a high percentage of units need replacement.