Database Users

reboot loop

sometimes when i soft reset my mogul it goes into a sort of reboot loop, it will reset before loading the today screen
i have an app that lets me boot into a "safe mode" with all today plugins, autorun items and nonessential services disabled, however this too reboots (it resets before even loading the today screen, it resets at the wm6 splash screen)
any ideas? i suspect its some app i have installed, just seems weird that it would happen before anything else loads

When this happens, simply remove the SD card and the loop will stop.
Also, it seems that this has stopped if you have the most current ROM.

heh, i never even thought about pulling the SD card *kicks self*
ive been hesitent to get the latest rom because i dont want to reinstall all my apps and tweaks again, especially when i know ill have to do it for rev.A anyway, lol
thanks for the help, nice to see another chicagoan here (im in the south subs)

Did you recently install the HTC audio manager and/or the HTC Home?

Those programs aren't really the cause...there have been reports of users who don't have them installed that had the reboot loop anyways. I have actually had the reboot loop after a hard reset with no installed programs and reg tweaks...

ScottC said:
Did you recently install the HTC audio manager and/or the HTC Home?
Click to expand...
Click to collapse
no and no
havent had the problem again yet, so i havent been able to try the SD thing, but it makes sense since its happenening before autorun apps and services load

jamesus said:
Those programs aren't really the cause...
Click to expand...
Click to collapse
I didn't say they were the cause, I was just trying to run past some programs that are known to cause these symptoms.
To flatout say that they are not the cause is just wrong. There is a combination of HTC home and the Audio manager that'll force the unit into a reboot loop you can't get out of.

So no one has found a cause for this? How would this even be feasible if you have startup programs installed on the SD card? I also wanted to put all mail downloads and attachments on the SD, but if I have to pull it out, WM6 creates a Storage Card folder and my actual SD becomes Storage Card 2. It's a pain to have to delete and rename and such especially considering how often the device has to be reset...

Althought the cause is not exactly known, it has been speculated to be a ROM issue. Since flashing to the latest ROM, I have not one reboot loop, and this has been for a few months now.

Those experiencing this, what ROM version do you have?

sbddude said:
Those experiencing this, what ROM version do you have?
Click to expand...
Click to collapse
This was present in the 2.08 ROM and was fixed with the 2.09 ROM.

I installed the latest DCD rom no programs installed and it just keeps on looping sometimes it stops for a hr or two and than starts looping again

I tried re-installing the original sprint rom but the same thing keeps on hapening

Are you running Spb Pocket Plus? There are known issues by the developers regarding memory, battery, power meters in the Pocket Plus Today Plugin. For more info, go to Spb Club:
http://www.spbclub.com/forum/index.php

I tried everything, I put back the original Sprint rom didn't help. I went back to sprint they tried, coudlln't fix it, I got a new Phone out of the box.
They still have radio 1.32 and Rom 2.09 the blutooth works excellent on this.

I've had to return 2 phones in the last 2 months. My first phone would just freeze up for no reason. I could use the phone for a couple of hours then it freezed. Well the couple of hours soon became a few minutes than only for about a minute. If I took the battery out for awhile then I could turn it on again for a few minutes. It was as if the battery or cpu was getting hot and then freezing up.
The next phone worked good for 2 days and then all of a sudden it just died at the sprint logo. It boots up and shows the rom version with the sprint logo than the rom text disappears and its stuck at the sprint logo. It won't boot any further. It will stay on the sprint logo and the backlight will even go off after a few minutes. Strange... I am about to take this phone back tomorrow.
So far I've had nothing but bad experience with the durability of these phones. Once I get it set up properly it dies... :-(

i got a mogul aswell, nvr happened to me sorry can't help..

I just installed DCD2.3.2-Telus (several times) along with Titan_Radio_3.27.0. At first it worked wonderfully. The second I install anything to do with the GPS though, the system goes into a reboot loop. Actually it even started doing it last night without installing any navigation software.
- Google Maps
- TomTom 6
- Live Search
^^ Those are the 3 I've tried so far and all three have lead into reboot loops. I just flash the ROM again and everything is okay (for a while).
I've also tried running dcd_titan_2.1.0_telus and got the same problem once I installed one of the above Apps.
Does WM6 create dump files like in Windows so I can figure out what the hell is causing this? I want my GPS to work!!!!
After the reboot loops start, I tried removing the SD card as mentionned but it did nothing. Keep in mind I installed the programs to my internal memory.
Update: After flashing the ROM again to 2.3.2, the second I insert my SD card that also triggers the reboot loop.
Update #2: With the stock Rom, it seems to be working fine again. I think it's a problem with the GPS chip itself?

After spending the last few days trying to figure this out, I said the heck with it and contacted HTC to see what they have to say. Will post their reply once I get it. Hopefully there is a fix, because I hate this!! Now, I can't set my Spb Backup to run on auto, otherwise I wake up to the splash screen again....and again.....and again! I get so angry as I wait anxiuosly to see the result, today screen or verizon, and then *buzz*, I'm going crazy!

I had the same problem as you with my XV-6800 using the stock ROM and it always would go into reboot mode unless I ejected the sd card first. I could only put the card back in after it booted up. I also removed two programs from the device's main memory (Microsoft Voice Command 1.6 and a task switcher).
I'm currently running SPB mobile shell and SPB Pocket Plus (for the task manager) and it's working fine now.
The only thing I can suggest is to remove one program at a time and reboot to see if maybe there is software conflict

So many problems with new HD2

Hi
I'm having so many issues with my new HD2 i think i must have the unit they were using for footie practise in the stock room.
Anyway i got my unit from Handtec last week. It has been completely unstable but here's a list of what's happen just this morning...
The Sense music player, previously working fine stops working after i placed some additional mp3s on the sd card - pressing the music icon on HTC Sense results in HTC Sense restarting - every time. Only resolved by a hard reset.
Multiple occurrences of "A problem has occurred with device.exe" , i think generally when i try to turn on the phone connection but i'm not sure of this is always the cause or not.
The phone radio connection goes off and wont turn back on despite going into comm manager and pressing the on/off soft button multiple times.
I press the power button button to bring the phone out of stand-by and it goes back to stand-by a second later, over and over again. I haven't even got time to slide the unlock icon across the screen. Then finally after a number of attempts it will either stay on, or put itself through a soft reset without me having initiated it.
How long does it take for HTC Sense to load on others phones? It can take mine minutes to move from the Loading HTC Sense screen to showing the actual Sense interface.
After a hard reset and allowing the device to fully boot up, i promptly got "A problem has occurred with device.exe" as soon as i tried to turn the phone radio on. this is before doing ANYTHING else after a hard reset.
I then got "A problem has occurred with filesys.exe" when trying to get weather for the first time. then the device shut down. Then it went back to the behaviour of going to stand by 1 second after turning iton. This is all within the first 2 minutes of a hard reset.
I really haven't one anything to this phone. It still has the same ROM that it has when i received it - 1.43.70124 from memory. I would tell you exactly except at the moment its refusing to open the 'Software Information' screen in Settings-About Phone. It just freezes up instead (that's a new bug in the last 5 minutes, woot!)
Does anyone have any ideas? i'm hesitant to put the 1.48 rom on in case i need to return the unit and they refuse due to me changing the rom.
Thanks.

My advise is to flash it with the same ROM version. Maybe the ROM is corrupted. If that still doesn't work, get a replacement.

xdaadam said:
Hi
I'm having so many issues with my new HD2 i think i must have the unit they were using for footie practise in the stock room.
Anyway i got my unit from Handtec last week. It has been completely unstable but here's a list of what's happen just this morning...
The Sense music player, previously working fine stops working after i placed some additional mp3s on the sd card - pressing the music icon on HTC Sense results in HTC Sense restarting - every time. Only resolved by a hard reset.
Multiple occurrences of "A problem has occurred with device.exe" , i think generally when i try to turn on the phone connection but i'm not sure of this is always the cause or not.
The phone radio connection goes off and wont turn back on despite going into comm manager and pressing the on/off soft button multiple times.
I press the power button button to bring the phone out of stand-by and it goes back to stand-by a second later, over and over again. I haven't even got time to slide the unlock icon across the screen. Then finally after a number of attempts it will either stay on, or put itself through a soft reset without me having initiated it.
How long does it take for HTC Sense to load on others phones? It can take mine minutes to move from the Loading HTC Sense screen to showing the actual Sense interface.
After a hard reset and allowing the device to fully boot up, i promptly got "A problem has occurred with device.exe" as soon as i tried to turn the phone radio on. this is before doing ANYTHING else after a hard reset.
I then got "A problem has occurred with filesys.exe" when trying to get weather for the first time. then the device shut down. Then it went back to the behaviour of going to stand by 1 second after turning iton. This is all within the first 2 minutes of a hard reset.
I really haven't one anything to this phone. It still has the same ROM that it has when i received it - 1.43.70124 from memory. I would tell you exactly except at the moment its refusing to open the 'Software Information' screen in Settings-About Phone. It just freezes up instead (that's a new bug in the last 5 minutes, woot!)
Does anyone have any ideas? i'm hesitant to put the 1.48 rom on in case i need to return the unit and they refuse due to me changing the rom.
Thanks.
Click to expand...
Click to collapse
The Sense Music Player on my HD2 crashes everytime it's tab is selected when there are music files on my memory card. Since I need music on my phone, I disabled the Music Tab and got Conduits Pocket Player instead. Works great, and is fast and smooth.
Never had a problem/error message on my HD2.
I'm also using the 1.43 ROM, got mine from eXpansys.
Try doing another hard reset and see how it goes... It shouldn't be spitting out fault messages after a hard reset...

The sense music player seems to have a problem if you load too much music into a memory card at any one time.When I first got my 16 gig microsd card, I decided to fill it up with music, and when the sense music player tried to scan what was on it, the whole sense interface just froze and I had to soft reset ny phone.
I found a temporary solution to the problem by having the computer connected via ActiveSync and just transferring the files over whilst the sense music tab was open. This way, the program can sorta scan each song as it is being added rather than bomnbarding it with a whole heap of songs at once and causing it to crash.
By doing it this way, I've managed to put around 7 gigs worth of music on my phone. I hope htc fix this soon as well as it is obviously another bug with the phone.

Hey, don't be disheartened; my first set was like that as well. device.exe error on the first boot up, and pretty much your experience. Slow Sense UI loading, unstable device, etc. Get a new set if you can.

You only have one option- send it back
It's patently a hardware or initial ROM fault. Don't bother with trying to flash a new ROM, just get in touch with Handtec for an RMA

Xeon said:
My advise is to flash it with the same ROM version. Maybe the ROM is corrupted. If that still doesn't work, get a replacement.
Click to expand...
Click to collapse
Thanks for everyones advice, its appreciated.
Attempting to flash the same ROM onto the device is a good idea, too obvious to occur to me! Out of interest, if I was to flash the 1.48 WWE ROM and it didnt fix anything, would it allow me to downgrade to the 1.43 WWE ROM again? or would the installer scream at attemptoing a downgrade?
It may well be a hardware error though, there's so many things going wrong. But then you would think a hardware error would stop it working at all. Maybe its some dodgy memory... well im going to try flashing 1.43 for now and will wait for advise on the upgrade followed by possible downgrade idea (in case i need to return it - trying to avoid that as im in Oz and trying for a replacement to the other side of the World at Xmas just sounds like a bad idea).
Thanks

stick on 1.43 and just wait until an official update has been released,

Why would you want to put yourself into such situation. Don't mess with the device. If you flash it with 1.48 and fail to downgrade whatever the reason is, you will void the warranty. Flashing 1.43 should tell you if it's a software or hardware error. If it's not a hardware and 1.43 solved the issues, you're free to do whatever you want with 1.48

bungfritz said:
The sense music player seems to have a problem if you load too much music into a memory card at any one time.When I first got my 16 gig microsd card, I decided to fill it up with music, and when the sense music player tried to scan what was on it, the whole sense interface just froze and I had to soft reset ny phone.
I found a temporary solution to the problem by having the computer connected via ActiveSync and just transferring the files over whilst the sense music tab was open. This way, the program can sorta scan each song as it is being added rather than bomnbarding it with a whole heap of songs at once and causing it to crash.
By doing it this way, I've managed to put around 7 gigs worth of music on my phone. I hope htc fix this soon as well as it is obviously another bug with the phone.
Click to expand...
Click to collapse
I also had this problem, found it was nothing to do with the above, there was just one song that it didnt like the file name off. It had % and a few other sybols in it, changed the name it was fine.

Just wanted to update my own thread.
I tried reinstalling the 1.43 ROM completly as suggested and it seemd to solve most of my issues for a few hours then they all started showing up again along with more new ones... but...
I then went and bought a replacement SIM card from my carrier as my old sim was 6 years old. Put it in the phone and hey presto, my HD2 has magically come good! About 48 hours now, and considering i couldn't go more than a few hours previously without having to pull the battery, soft or even hard reset, im calling it fixed!.
Now i have no idea why an old sim would affect parts off the system that are not to do with making phone calls but all i can say is a new sim has solved all off the freezes, glitches, basically evrything. The device is just stable now. So my advise to anyone who thinks they have a bad 'un, at least try replacing your sim before returning it.
Oh and the old camera patch seems to be good as well.
I do love a happy ending.

LOL, windows mobile is never stable, I buy it just for fun.

you might want to edit the title of the thread now that your problem's solved so everyone can learn from your XP

loomx said:
I also had this problem, found it was nothing to do with the above, there was just one song that it didnt like the file name off. It had % and a few other sybols in it, changed the name it was fine.
Click to expand...
Click to collapse
Yep, if there is a foreign letter or some odd character in the title/artist/album of a song, it can cause manila to crash

xdaadam said:
Just wanted to update my own thread.
I tried reinstalling the 1.43 ROM completly as suggested and it seemd to solve most of my issues for a few hours then they all started showing up again along with more new ones... but...
I then went and bought a replacement SIM card from my carrier as my old sim was 6 years old. Put it in the phone and hey presto, my HD2 has magically come good! About 48 hours now, and considering i couldn't go more than a few hours previously without having to pull the battery, soft or even hard reset, im calling it fixed!.
Now i have no idea why an old sim would affect parts off the system that are not to do with making phone calls but all i can say is a new sim has solved all off the freezes, glitches, basically evrything. The device is just stable now. So my advise to anyone who thinks they have a bad 'un, at least try replacing your sim before returning it.
Oh and the old camera patch seems to be good as well.
I do love a happy ending.
Click to expand...
Click to collapse
Thanks for the update. Good to hear you're happy with HD2 now .

HD2 Bug: No Standby mode, screen always on

Hello
My HD2 Worked well for a long time, but now everytime I press the "sleep" key it turns off for half a second then turns back on and proudly displays the lockscreen without me pressing anything. There is no way to turn the screen off and go in standby mode anymore.
Obviously the battery drains so much faster from not being able to have the screen off and this silly problem actually makes the phone unusable
I flashed a few roms using HardSPL and now HSPL2. I'm currently running Artemis 11.0, the problem appeared may days after flashing while using Artemis ROM 9.0. A hard reset seemed to fix it but the problem reappeared. Today flashing 11.0 only solved the problem at first boot.
Anyone had that before? Not sure if it's software/rom related or not anymore. HELP

As far as Ive seen, its only you an me who have had this problem so far.
Honestly, Im relieved to see someone else with this problem.
I had exactly as you described, but using Axlor roms.
It worked fine for 1/2months, then all of a suddon the screen backlight wouldnt go off, but a reset fixed it.
But it got worse and worse.
Now nothing will work...
Ive taken everything back to stock, and i mean EVERYTHING! Not a single app installed.
And I still have this problem. I've tried it all.
I think its a warrenty job....
EDIT:
I also noticed the backlight will go off fine when the phone is charging, is that the same for you?
I just sent the phone off to Tmob today, to see if they can fix/replace it.
I'll keep you informed.

Same problem. Was running fine on stock ROM 1.66 then backlight did not dim and would not go into standby. Put into standby, screen goes off then straight back on to the lock screen. Since then have had other problems at boot, sometimes it locks on HTC white screen needing battery removal, sometimes launches straight into Navipanel and will not exit, HTC sense homescreen sometimes launches in landscape and will not go into normal portrait mode. Reflashed with different ROM's same symptoms persist so have returned to Vodafone UK under warranty, fingers crossed.

i've had this on early versions of the rom i use, the chef fixed it, making me think its the software, not your phone.

I experienced this issue when I minimised a game called virtual pool. Closing it in task manager would then allow me to permanently make the phone sleep.

samsamuel said:
i've had this on early versions of the rom i use, the chef fixed it, making me think its the software, not your phone.
Click to expand...
Click to collapse
How come Ive still got the problem after reflashing several times and taking everything back to exactly as it came from the box?

flannco said:
Same problem. Was running fine on stock ROM 1.66 then backlight did not dim and would not go into standby. Put into standby, screen goes off then straight back on to the lock screen. Since then have had other problems at boot, sometimes it locks on HTC white screen needing battery removal, sometimes launches straight into Navipanel and will not exit, HTC sense homescreen sometimes launches in landscape and will not go into normal portrait mode. Reflashed with different ROM's same symptoms persist so have returned to Vodafone UK under warranty, fingers crossed.
Click to expand...
Click to collapse
I too have had the navi panel problem.
Im praying they fix mine under warrenty

Yes the problem is exactly what you describe, hard reset and flashing to a stock rom doesn t fix it with no programm running in the background
Navipanel seems to be on randomly sometimes so can I guess it could be related.
I found a fix, after starting the phone, plugging and unplugging the usb cable to the phone WHILE THE SCREEN IS ON fixes it but only until the next restart
Considering sending it for warranty now.
Thanks for replies! If anybody knows more let us know

Update re standby problem
Got my phone back from Vodafone UK today. Was advised software corrupted and that they had reflashed and it had been fully tested and was now working fine.
On power up (even without SD card or SIM) it had exactly the same fault as before, when put into sleep mode the screen comes back on after about 1 second.
I tried the plug in and remove USB lead fix and this also works for me until the next restart so it would seem that this must be a hardware problem.

flannco said:
Got my phone back from Vodafone UK today. Was advised software corrupted and that they had reflashed and it had been fully tested and was now working fine.
On power up (even without SD card or SIM) it had exactly the same fault as before, when put into sleep mode the screen comes back on after about 1 second.
I tried the plug in and remove USB lead fix and this also works for me until the next restart so it would seem that this must be a hardware problem.
Click to expand...
Click to collapse
I have a feeling mines going to come back from tmob in the same state i sent it in...
What other options do with have if they sent it back without fixing it?

any info? I still have not had mine back.

bump... any more infos on this?

CrocMonsieur said:
bump... any more infos on this?
Click to expand...
Click to collapse
Ive noticed allot more people getting this problem. So its not only us.
Tmob are replacing mine, so Im guessing its out of our control now.

did any of you guys try performing a task 29 in between flashing roms? it may help

Audio Oblivion said:
did any of you guys try performing a task 29 in between flashing roms? it may help
Click to expand...
Click to collapse
Actually no, I overlooked it.
Probably would have been a good idea
Prehaps thats worth a try Mr Opr

CrocMonsieur said:
I found a fix, after starting the phone, plugging and unplugging the usb cable to the phone WHILE THE SCREEN IS ON fixes it but only until the next restart
Click to expand...
Click to collapse
Thanks for this workaround. Now with the urgency gone hopefully somebody finds a lasting solution without the need of sending it in..

I have same problem guys after 4 months using. ...and my HD2 is unusable with no standby. I mean battery gets weak during 2-3 hours. Whats your guess guys is it software problem. Cause Im afraid of this is hardware prob because after reset goes my device in wrong state.
Help!

Sadly I'm running into this same error with my t-mobile hd2....getting serious power drain...can anyone confirm if the task 29 helped at all? Mine won't stay off for more than 30 seconds.
** Found out the google easy sms beta app I was running had a service which was causing the app to come out of standby...uninstalling this app cured the problem.

For me, it was a sd slot problem. When i removed the sd card, phone always waked up after 0.5 seconds, and card was detected as bad.
Now the SD slot was changed (under guarranty) and it work fine, no wake up if sd slot is empty.

Any update on this? My HD2 starting doing this today as well
And I have no usb cable at work to 'trick' it. The only option is to pull the battery which I don't want to do. This is ridiculous. Am I going to have to hard-reset the damn thing to fix it?
FYI I didn't do *ANYTHING* to my phone in a couple of weeks (no new apps, etc.) and it started doing this out of the blue.
You hit the red 'end call' button and it goes black..then comes right back on.
The odd thing is it *thinks* its plugged in because the only screen setting I can get it to acknoweldge is the 'backlight level when charging'. So somehow my phone thinks its plugged in even though my only usb cable is back home.
Grrr. No registry tweaks or temp files I can delete to reset this behavior?

Phone crash after battery died!!

my battery was running low, (and coz poor battery issues with JPY), i didnt notice when it switched of. normally i use the power button to turn the screen on to unlock, but instead i realised the phone had been off as it was now booting up...it booted up fine went into the homescreen and then vibrated once and powered down.......now it was powering down for a long time and occasionally there were vibrations and the lights on the home keys were constantly on. the screen was black. i got home and tried to charge it but the progress bar showed no progress on charging, i tried to switch it on but it would go to startup screen vibrate cupla times and power down. so eventually had to do a hard reset in recovery mode. tried every option but in the end had todo it by wiping data.
now the thing is, is this supposed to happen? if ur battery suddenly losses power ur whole fone will screw up?
for future ref if ur battery dies dont try to switch ur fone on until u got some charge in it and use the home key to put screen on..

Sounds like it could have been faulty firmware .
JPY does not have a significant battery drain problem per se .
jje

Black screen, vibrations and no boot after restart
Hello! I had almost the same experience (Black screen after reboot and occasional vibrations) only mine refused to boot even after memory wipe and after flashing new roms.
Was your phone rooted? Because I think rooting a 2.2.1 rom (XWJS3) was the beginning of my nightmare. keep in mind that the phone was working like charm for two months. This was the second time I had a problem. The first time the phone started after performing a factory reset by itself!
In case this happens to you next time and for every non experienced galaxy player (like me) reading this:
Don't panic! Blank screen, vibrations and no boot doesn't necessarily mean a hardware problem. Finally I managed to fix it flashing eclair and repartitioning with pit512. Now I'm a happy XWJS8 user
And a question for the experts: Any clue why this happened? Is it really a rooting issue? Can a cheap Chinese battery from ebay cause this?

everything was stock on mine, no root.......maybe thats why i could recover it??!!

Maybe! and I hope the reason is faulty firmware as JJEgan says. If this is true, your phone will be fixed by the next update.

I was very urge... the same happened again. It's been a month of smooth functioning and now after a simple restart, the device doesn't boot for absolutely no reason (Stuck on black screen constantly vibrating). Since my phone wasn't rooted, and I haven't seen many people talking about a problem like this I suspect:
1. Faulty hardware (for a few devices including yours and mine)
2. A Bad app.

Contacts Vanished
Hey Everyone
Im having similar problems, i updated my sgs to the js7 version of froyo, then rooted it with oneclick method. this was as i got the phone a month ago. Its been smooth sailing since then. But last night the phone powered down and wen it loaded up it had no contacts, my sms where still there but all the apps had a force close issue none worked. so cleared the cache in recovery. Still nothing so i did a factory reset and once loaded up. i formatted the sd and internal within the settings option. So the phone was now clean. I then connected to pc luckily had backups so installed titanium restored all my apps n settings. Using kies restored my contacts n thanks to an app called sms backup i restored those.
So all was well and worked again. I didnt restore the apps i had installed within the last week to make sure it was not a faulty app. I was happy, but now tonight it did it again. No contacts again.
Pls help
Any suggestions

That's exactly how it started for me. One month after rooting froyo 2.2.1 Suddenly everything force closes and the device hard resets by itself. I reinstall all the apps and then after one month and performing a simple restart, it refuses to boot. Stays in a black screen and vibrates every some seconds. I flash a new rom but does the same. Problem solved after repartitiong and flashing original eclair with pit 512. Reflashed a 2.2.1 rom and everything works perfect (the phone now is unrooted and with a nice clear stock rom). But then after one month again (!) I realise that some videos refuse to play. Trying to restart and craaash. black screen, vibrations and no boot. Did the same again (repartitioning and flashing) and now I wait for another month to pass and lose an hour of my life to do the same again. No idea why this is happening. Is it possible that rooting messes with something that stays faulty after restoring the file system? is there an app that we all installed and caused this mess? please this is the most serious problem I've red in this forum and still a mystery. I believe this thread should be sticky and we all share similar experiences because this looks completely random!

I believe this thread should be sticky and we all share similar experiences because this looks completely random![/QUOTE]
+ 1

Moto Z Force - Restart Loop

I'm having this issue on my 2 week old Moto Z Force.
I actually noticed a similar issue on a display model in Verizon but chalked it up to just that.. a display model in Verizon and I carried on with my purchase.
I've had a few experiences where it randomly reboots and then it's good to go again. Seems to happen more frequently when the phone is in high use, so I suspected an issue with RAM being full? The restart seems to take place at the same part of the startup animation every time.
TODAY - phone was in pocket while I was on a call for work and I felt it vibrate on a consistent interval. When off the phone, I looked at the phone and it is in a restart loop. The only thing I can do at this point is hold the Volume Down key to get into BIOs (through the rebooting loop) and then I have the following uptions:
1) Start
2) Restart Boot loader
3) Recovery Mode
4) Power Off
5) Factory Mode
6) Barcodes
7) BP Tools
8) QCOM
9) Bootloader Logs
If I sit in this menu inactive for awhile it will timeout and just shut the phone off until I turn it back on and then the loop resumes. I'm beginning to think I need to go with option 5 here... any help is appreciated...
No new apps were recently installed. I barely used my phone the morning when getting to work besides charging it to 90+/- % on my way in.
First I buy a hand grenade of a phone, forced to return, and now I buy a phone that is actually showing me a big issue (it is getting hot too). I'm going to let it sit off before trying a Factory Mode. :crying:
Video of the cycle here: https://www.dropbox.com/s/v7dc6erfydj87ib/Skys Phone.MOV?dl=0

Better ask in a Moto Z Force subforum.

SteveHG said:
Better ask in a Moto Z Force subforum.
Click to expand...
Click to collapse
Thanks Steve. Any suggestion on where would be best? I would have thought the Q&A would be accurate...

I have had this phone for just over two month and have not had any similar issues. I assume that you've already tried options 1, 2, and and 4. Have you also gone into recovery to see if you can clear the cache?
I would personally return it as broken, but I save everything important to my SD, just in case this kind of thing happens.

I had this very same issue. I did a hardware replacement with Verizon and the new phone works great.

broprah said:
I had this very same issue. I did a hardware replacement with Verizon and the new phone works great.
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Click to collapse
Awesome! Glad to hear that it worked out for you. Fingers crossed they don't give me a refurbished model (again, mine was 2 weeks old) and that I have the same luck as you.
rmonjay said:
I have had this phone for just over two month and have not had any similar issues. I assume that you've already tried options 1, 2, and and 4. Have you also gone into recovery to see if you can clear the cache?
I would personally return it as broken, but I save everything important to my SD, just in case this kind of thing happens.
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Click to collapse
I have tried all of the options at this point and none of those work. I can't even get into recovery. Every option does the same thing... reboots, reboots, reboots, etc.
New phone should be here tomorrow. I've got the good old run around on this one though and I'm not happy about it with Verizon and Best Buy. Best Buy's return policy is 14 days and I ran into issues on day 16, no exceptions according to them and off to Verizon I go where I had to purchase a temporary flip phone for the week my phone has been out of commission.
I'm in need of a new SD card before I put anything on there, it has been flaky. The only thing I care about on my phone is the media (photos, videos, and music), all of which are on Google. The crap thing is that now I need to spend another X hours putting all my apps, passwords, etc. on it to my liking. Just did this when moving to the Note 7, then Moto Z Force, and now again with the replacement. Starting to get annoyed.

Update - when switching to the replacement device I found the issue followed to the new phone... Meaning the issue was with the SD card or the SIM card. Found it was an issue with the SD card after switching between the two phones and experimenting. Unreal. Who would have thought?!
I will be formatting the card and keeping this thread posted on if that resolves it or if it's time for a new card (as I mentioned above).

I am very hopeful with your post. My phone has been going crazy with the rebooting mode for two days now. I brought it into Verizon yesterday but all of a sudden (of course) it started working. Now today its gone back to rebooting, over and over and over again. 2nd day in a row I am going to waste my lunch hour and run to Verizon. This time I will ask them about a new SIM card. BTW... I just got a new (refurbished) less then a week ago.

TBabbs said:
I am very hopeful with your post. My phone has been going crazy with the rebooting mode for two days now. I brought it into Verizon yesterday but all of a sudden (of course) it started working. Now today its gone back to rebooting, over and over and over again. 2nd day in a row I am going to waste my lunch hour and run to Verizon. This time I will ask them about a new SIM card. BTW... I just got a new (refurbished) less then a week ago.
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Click to collapse
I just fixed my Moto Z Play by removing the SD card... for the second time... -_- I've had a previous issue where my phone rebooted as part of an update and it stopped seeing my previous SD card. After checking the SD card in various other systems, I found the SD card was completely shot. After some digging online, there is apparently an issue with the new Moto Z's that if your SD card isn't fast enough (somewhere around 85-90+ Mb/s)m, the Moto Z will slowly start to eat your SD card until it fails and causes issues for your phone. In this case, my second SD card failure was that my phone went into infinite booting loops until I removed the card. -_-
This card lasted longer, mainly I think due to the fact that it was larger and faster then my previous one, but it looks like I will need to get a new fast card.
Anyways, I hope this helps you or anyone else who comes across this thread.

About 2-3 weeks ago, the same thing started to happen to me, after that, phone started to act crazy...
-Bluetooth connection was working but glitching,
-Overheat (bottom of the phone) then started reboot in loop (until at start I'm able to turn off wifi). Did everything your supposed to do, clear cache, forget network, deleted my latest app, reboot, reboot in safe mode, remove sd/sim tray... the issues we're still there...
-After a few days of repeating all those steps (or don't know what I did), I finally got rid of the oveheat reboot loop when the wifi is on. But can only see and connect to 2,4g network, no 5g (doesn't see any) and no Bluetooth (turns on, but doesn't see anything), every other device in house works and connect like they should.
-the setting app, and the phone app started to be slow (freezes for a few seconds before the system ask you if you wanna wait or close the app, I choose wait and the app unfreeze)
-Ive tried the rsa (repair system assistant) from verizon without any fix
-finally decide to go for the factory reset. It fixed the freezing issues, works like a charm, but still no 5g wifi nor Bluetooth...
Is there a driver update possible for this ? Or because of overheat it might have damage the device...
I have the phone since September, never had any issues, went through all update, force droid edition xt1650-02, build ncl25.86-11.5, nougat 7.0 (wish verizon would update to 7.1.1 anytime soon), since its gsm unlocked, I'm using it on a Canadian network (Fido)

thanks for this thread. It was able to help me diagnose my wifes phone. The SD card she has been using since her DROID CHARGE (2011!!!) finally bit the dust in this phone. I swapped it out for a new Sandisk micro sdxc uhs-I up to 80 MB/s card class 10 and it booted. funny thing was she was not even storing pictures on the card.

Motorola Droid Z Force restarting (Bootloop)
My motorola z force has started to boot loop restarting again and again ... i have tried following
full formatting from recovery twice, phone starts well but when i turn on my wifi it keep restarting ..
if i turn my wifi off, the phone works good but as soon as i turn on my wifi boot loop starts again and again.......
i guess i need to flash the firmware but dont know how to flash new firmware ....
XDA very big name .. i need help....

alidanwer said:
My motorola z force has started to boot loop restarting again and again ... i have tried following
full formatting from recovery twice, phone starts well but when i turn on my wifi it keep restarting ..
if i turn my wifi off, the phone works good but as soon as i turn on my wifi boot loop starts again and again.......
i guess i need to flash the firmware but dont know how to flash new firmware ....
XDA very big name .. i need help....
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Click to collapse
I've had bootloops happen a couple of times for different triggers, and I still run the phone stock since release date with no updates ever taken. This has worked to correct the issue for me a couple of times. Give it a try:
Let your phone get down below 5% battery life, then plug into the turbo charger. Then fool around with whatever triggers the reboots.
Eventually the phone will not restart because the phone's battery needs to charge a little. When phone charges beyond 10% try to turn the phone back on, and see if boot loop persists. If it persists drain below the 5% battery life and try again. Usually, when I have fooled around with this scenario two or three times the bootloop has corrected itself.
Hope this works for you. Good luck.

Thanku, I will definitle give it a try .... and i am updated to nougat all updates till date installed...

Still restarts.... its been a month... without solution..

alidanwer said:
Still restarts.... its been a month... without solution..
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A couple of weeks ago, the restart loop happened to me again, and my usual tinkering while connecting and disconnecting Turbo Charger wouldn't work. So I did some research on "stuck power button" or "power button not working".
I did the following:
I blew with my mouth over the power button (kind of like puting your lips in position to whistle)
I also gently tried to clasp the power button using a pair of tweezers, but couldn't. Instead I just kind of lifted/tugged-on the power button from the top and bottom.
I feel like I didn't really do anything, but the phone has been working for over a week now. Maybe pure luck.
Its weird, this made me think it is a hardware issue, but somehow the phone reacts as if it were software related.
Give it a try. Hope you have some luck.