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Okay, I'm at my absolute wits' end here with T-Mobile. This is my first time posting here, I've trolled the forums for some time and have gotten some very valuable info here and I figured you guys were the best ones to talk to. Anyway, T-Mobile was FANTASTIC up until about 3 months ago when it all went to crap. I'm getting voicemails with no missed calls quite frequently these days.
Every now and then SMS messages come in 2 hours before they were sent (not really, but that's what the phone says) and it's completely inconsistent. I'll be having a conversation with someone and a text will come at 8:19pm and the next one at 6:21pm.
MMSs just don't come to or send from my phone anymore. No reason why. They show up as sent from my end but people don't receive them and I don't get them at all.
My internet connection (I have the $20 plan...whatever it's called) frequently stops working and a screen comes up every 30 seconds demanding I log on to the T-Mobile network. I have never received a username, password or domain (I think that's the third thing it asks for) so wtf am I supposed to put in there?
I'm done. The only reason I haven't crapped in a bag and mailed it to them is because I'm waiting for the Touch Pro to come out on Sprint. It's brutal. And it's hurting my social life. I got into a huge fight with a friend because half of my texts weren't going through and the ones she DID get made it seem like I was being a **** when I really wasn't at all. She still isn't talking to me and that was 2 weeks ago. It's so cliche to just blame the phone, BUT IT REALLY IS.
Is anyone else experiencing anything like this at all?
actually, you can't blame the phone. Blame the network. But thats just semantics.
have you tried using network wizard to set up some settings for your device?
What network wizard?
And yes, of couse I blame ****-Mobile, not the phone. The phone has been amazing. It's their crappy service that makes it look like a POS.
Hi All,
Anyone on Rogers having issues with text message timestamps being off by a few hours?
I'm in Regina and any received SMS messages are two hours ahead of my local time. Changing from automatic network time to manual time has no effect.
It looks like text messages are being sent out with Toronto local time, no matter what the receiver's location is.
It appears that this is happening to a number of users, but Rogers support is useless - suggesting hard resets and returning the 'defective' device, which of course have no effect.
See: http://code.google.com/p/android/issues/detail?id=2859
So anyone else that is having this problem, sound off - call tech support, reply to this and the above link, and hopefully Rogers will get this fixed sooner rather than later.
Hey Skawty, I'm in Regina too!! How you liking the phone? I just picked mine up on Wednesday and loving it. Anyways back to your point, I don't think it is possible to have a correct time on SMS, I haven't had any correct timestamps on any of my phones with Rogers, so we may be SOL on this part.
in edmonton here with the same issue. picked mine up today.
I don't know if the timestamps were off on my old krzr, they could have been and i would not have noticed. However with the threading by timestamp on this phone it really makes it annoying. There had better be a fix for this soon.
http://code.google.com/p/android/issues/detail?id=1305
http://androidcommunity.com/forums/f10/sms-timestamp-incorrect-5067/
http://code.google.com/p/android/issues/detail?id=2859
http://code.google.com/p/android/issues/detail?id=1305
Looks like a lot of people complaining. I'd think they'll fix it soon.
this helps for now... kind of
http://androidforums.com/updates-cu...sms-issue-received-time-stamp-locked-est.html
WORKAROUND (sort-of) i’ve been using chompsms instead of the the messaging program, and it seems to thread everything correctly. chomp for whatever reason puts your time stamp on the same time zone as the received, so if you are replying to a received text with EST time stamp, chomp makes yours EST as well.
works for sending too… the initial msg you send will show your proper time, the reply will in est, then when you reply it will be in eastern, threading properly. rogers still needs to fix this though!
Hey, i imported the Tmobile G1 a couple months ago... i also noticed that the time was off on sms's. After i rooted, flashed a new rom and radio is was fixed. But now i am on the Hero rom and once again the time is off. So it seems that the it is not an issue with the radio, but maybe the build. I remeber i saw the right times wen i was on JF builds. I will try the Rogers rom again and also one of JFs roms again and let you know if the timestamp is fixed.
Beast11 said:
Hey, i imported the Tmobile G1 a couple months ago... i also noticed that the time was off on sms's. After i rooted, flashed a new rom and radio is was fixed. But now i am on the Hero rom and once again the time is off. So it seems that the it is not an issue with the radio, but maybe the build. I remeber i saw the right times wen i was on JF builds. I will try the Rogers rom again and also one of JFs roms again and let you know if the timestamp is fixed.
Click to expand...
Click to collapse
Confirmed. I am using a t-mobile G1 with a Rogers Rom and live in EST. All my received texts are stamped with toronto time
I am running the rammjet rom built off the rogers and have the very same issue.
Though it seems sometimes if i have it open and am texting back and forth to the same person it will work properly.
Doesn’t matter what rom or software you are using on phone. This is a Rogers issue at the network level. They are the ones that stamp message.
They are aware of issue, but it seems very low on priorities to them. Guess they don’t understand sms is not just for teens to giggle these days. Its important for business and as far as I am concerned, a big deal
I have contacted them several times and get one of the two:
“No idea what you are talking about” << Love these replies from any service call
Or
“We are aware of the issue and are working on it” << No time frame given, so really as pointless as above
In any case. Don’t be running around looking for an in-phone fix because you haven’t done anything to mess with the time stamp. Doesn’t matter what you use for sms or what os you have on phone
Chomp helps by keeping things in order, but doesn’t fix timestamp. Rogers has to do this. Will they and when????? Who knows?
G1 Dream
I had the same problem with a Tmobile G1 Dream im not sure if they are exactly the same software but I fix the problem changing some of the APN settings give it a try
Good Luck
Good day, I recently purchased the HTC Touch Pro 2...great phone by the way. I also am experiencing sms message time stamp errors and I have tried everything...do you have any suggestions?
terrancextc said:
I had the same problem with a Tmobile G1 Dream im not sure if they are exactly the same software but I fix the problem changing some of the APN settings give it a try
Click to expand...
Click to collapse
What settings did you change? I'd like to try this.
I know that it isnt a fix, but what i did was adjust the timezone to gmt -2(4 hour offset in regina) then manually entered a time, so now my messages are in the correct order. the only problem with this was that now all the events in my calendar where 4 hour out. so i went in and changed the timezone in my calendar to match the timezone on my phone, and moved all my events up 4 hours.
I know its not a fix, but until rogers does something about this it will work
There's an app on the market called SmsFixTimes that I wrote to help with this problem, until Rogers or HTC fixes the firmware. This is just a regular app, no hacks or anything else required. You should be aware, though, that it has only been tested by me so far, so it is at least possible that it could change the timestamps to something completely unexpected... you've been warned.
The app listens for incoming SMS messages and adjusts the timestamp to your phone's configured time zone automatically. The notification in the top bar is still wrong, but when you click on the message it will have the right time. If you run the app from the main app list, it will also go back and fix all of your saved messages (but only do that once! And maybe wait for an incoming message first, to see what happens!).
Since this is just a regular app, if you want it to stop you simply have to uninstall it from your phone. Comments and suggestions are welcome.
Hey natmanz, I've been checking on the Market since your post, and still no sign of SmsFixTimes. Is it just me, or has it not shown up yet?
[Edit: It finally showed up.]
Fix coming mid-august
I just spoke with a Rogers rep who told me that HTC are currently working on a patch that should be ready mid-August. Until then there's nothing that can be done aside from changing the time on your phone or using chompSMS as an alternative
Its fine for a while, up until you go past a few hundred messages in the thread. IE its me and my friend firing off during summer classes, and while its my solid wall of sent sms, and then his wall of sms, after a certain point it becomes 5 of mine, one of his, then none of mine for the next 50 in the thread. Annoying.
...Rogers. Bane of my existance. Bold works fine, iPhone works fine, maybe this is a sign that Rogers isn't giving enough of a ****? Because if it was a berry or iphone theyd be all over it. thank god bell/telus are going gsm, I can take my nice phones and business elsewhere, and fyi cant speak for telus but bells service on my omnia, rocks.
Ok, so I got water damage... alot of water damage.. to my g1 yesterday morning, paid the $130 deductible to have it replaced under warranty... and i just got the replacement in today
i went to tmobile since i lost my old sim card that i took out of my old g1 yesterday, and had them activate a new one for me, put it in, and was running rc33, everything was working fine until people started texting me, so here is my best attempt to explain my issue
If a tmobile customer txt messages me, everything is fine
If i text my self, everything is fine
Any other carrier i have timestamp issues, exactly 4 hours off (ex: its 8pm and it says 4pm on the timestamp)
However, it gets weirder than that, if I look at the list of people who have messaged me, timestamps for most recent message plus the brief display of the last message is correct for any carrier, if i open the message though, its incorrect. what this causes is something like this:
Bob: (message) 4:01
Bob: (message) 4:09
Bob: (message) 4:18
Bob: (message) 4:32
Me: (message) 8:02
Me: (message) 8:11
Me: (message) 8:20
Me: (message) 8:33
Now while these times are made up, its the best way to describe it, if bobs message shows 4:01, it actually came in at 8:01, and it only shows incorrectly when i open bobs individual thread, if viewing the list of threads, it will actually show as 8:01
This happens with both the stock messaging app, and chomp sms pre cupcake, i have no other apps installed, and ive changed no other settings
tmobile and i went over apn settings, refreshed me on the network, battery pulls, wipes, all sorts of crap for a hour and a half when tmobile finally said there is nothing they can do, to call there insurance company that sent me the replacement and have them send me a new phone
i was lucky enough to have a woman who was not only nice, but had a g1 and understood how to use it when talking to tmobile, however when talking to the insurance company, it was a guy who had no idea what he was talking about when it came to g1's
he first asked me to remove the battery, hold the power button to "drain the last of the power from the g1 so it forgets everything it last did" for 15 seconds, then power on, of course didnt work, then he tells me he had received an email/memo about timestamp issues with cupcake... so i tell him that im running rc33 and not cupcake, so he tells me that i need to update to cupcake and see if that fixes the issue, even though he had just gotten an email about timestamp issues with cupcake, so they wont send me a new g1 untill i get a OTA update from tmobile for cupcake
i decided not to wait, and i started to go through the root process, i just downgraded to rc29, just logged into the gmail and decided before going on, id test it again, had a verizon customer send me a txt, same issue, both with rc33 and rc29...
now ive got another g1, currently running ion, no problems with that one, its of course in the exact same area, and right next to me, again, no problems at all
tmobile has no known issues in my area for the network
tmobile has nothing reported about this with rc33, nor any other firmware according to the woman i spoke to
im going to go ahead and root and goto ION, but i figured id wait before doing that and post this issue here incase its a simple fix that i can do before flashing to ion, any ideas guys?
I had the same problem too, but it went away on its own
I believe it was a T-Mo network problem as someone in another thread said, but I can't say for sure.
ei8htohms said:
I believe it was a T-Mo network problem as someone in another thread said, but I can't say for sure.
Click to expand...
Click to collapse
do you remember which thread? i did a search, didnt see it before i posted up, but maybe i missed it or searched wrong
My phone was doing the same thing on tues-wed-thursday , i thought it was roms so i was flashing like 3 diff roms per day lol it finally seems to have went away today though , give it time t-mobile will straighten it out just delete messages quick as they come for now lol
soba5150 said:
My phone was doing the same thing on tues-wed-thursday , i thought it was roms so i was flashing like 3 diff roms per day lol it finally seems to have went away today though , give it time t-mobile will straighten it out just delete messages quick as they come for now lol
Click to expand...
Click to collapse
ok sounds good
sorry for waisting a thread then, thanks guys
Picked up a brand new Sprint HTC Hero on Monday (10/12/9) and within about a day it had stopped working entirely and was swapped out by a Sprint Repair Technician for another brand new one. I wanted to share the issues/experience.
Having spent an entire day fiddling about with the device, I noticed a couple of processes freaking out and needing to be forcibly shut down. I found out that this was because it had 0 internal memory left. I think that this was because I set up my gmail app to sync absolutely all my email to my phone, which obviously took up all the memory.
Without really taking too much time to think, I just decided to do a hard reset of my phone and restore it to factory settings. All seemed to go fine.
But the next day I was noticing that I wasn't not able to receive text messages. I was still able to make/receive call, and send texts, just not receive texts.
Everything worked perfectly prior to the reset: could make and receive both calls and texts, browse the internet etc. - the only thing that wasn't quite working was the bluetooth connection to my car: it was able to pair fine, but anytime it tried to do anything e.g. make a call/play music via bluetooth, the connection would die. However, a bluetooth connection to just a regular headset worked flawlessly.
I spoke to Sprint Customer Service on & off for about 2 hours. They tried refreshing the text messaging service on their end a few times. They also had me check that my phone was correctly programmed: the MDN number had actually reverted back to the temp number I was given (I was porting a number over from TMob). However, even after correcting this MDN number, it still did not work.
I was tempted to just go and get a replacement from the Sprint Store, but there was a repair center about 5 minutes away. Very helpful guy there (who actually ended up staying an hour after his shift was supposed to end) took a look at it.
He was able to replicate the problem exactly as described above. He decided to transfer the number to a different phone (a palm treo I think), and all the test text messages came flooding down. Although this would point to an issue with the phone, this could not rule out a network issue (for reasons that he did explain, but I can't quite remember). He then tried a hard reset himself: didnt do anything.
Finally, he told me that he had a new Hero sitting in the back. He tried setting up this new phone with my number and it worked perfectly.
So in short, my phone is heading to Kansas City (Sprint HQ from what I understand) to be broken down and examined.
Sprint repair guy said he had never seen anything like it before.
Want to also mention that both the Sprint Store salesmen and repair guy were the most helpful people Ive ever met. My salesman was actually on vacation: when i called the store to report the issue, they called him and he called me...very impressive. The repair guy also went above and beyond to keep me informed on the progress (as I was waiting while he worked on it), not to mention him working overtime.
I literally ported over last week from Tmobile and have been blown away by their service.
Just wanted to share the story. Feel free to get in touch if you want me to elaborate on anything.
UPDATE:
The brand new replacement phone has done the EXACT same thing.
Contacted the sprint repair tech. He says that sprint techs have a private internal forum and that the issue has been reported in the past (one of the reports was from a sprint employee who experienced identical problems (on Oct 8th - prior to launch).
From what Ive been told, the internal memory being full is the first symptom of the issue and that android processes begin to be forcibly shut down, and then txt messages cannot be received. Apparantly Sprint/HTC have an idea of what may be causing the issue but have not been more specific than that on the internal forum.
I'm getting my Hero swapped out for a brand new one (for the 3rd time) after work today. I've been advised to keep high-end feature use to a minimum (e.g. google contact/mail/calendar sync etc) until he has heard back from his development team.
Your title is quite misleading. Still happy it worked out for you in the end.
Yah your title is pretty terrible IMO for the post content.
Glad it worked out for you. I had a similar issue and had to have the device re-provisioned which didn't work, reset the device after the re-provision and it worked without issues since.
I have had mine for a while and installed around 60 apps on it yesterday all while surfing the net and texting. Before I went to bed I power cycled my phone and it was searching for service. Didn't have time to troubleshoot it until today noticed it was force closing several different things randomly and said I was out of memory. I uninstalled several programs and had around 30 mb free and still random force closings and no service.
Ended up doing a factory reset which seemed to fix the issue as I can receive calls and surf the market and internet but I'm not receiving text. As a matter of fact people said they were responding to my texts last night yet I never received any of them despite being able to surf the market and play games on my phone.
So now I'm wondering if my hero is jacked up as well and I'm wondering if it's related to using up all the memory on the device but I'd think doing a factory reset should have fixed everything but it seems like something isn't getting fixed correctly as I just had someone send me a text to test my theory and I haven't received it yet I can still do everything else on my phone.
If you are auto closing everything without setting up exceptions you will have issues. My radio stack became unresponsive after auto closing everything and I had to go through the system files that were running one by one to place them on the exclusion list otherwise it would keep happening. Now no issues.
I had the same issues with not getting txt msgs at first. I told the sprint rep and he simply tokd me to reset my phone...and it works great since then
Update to Original Message - Brand New Replacement Hero w/ Identical Issues
Yeah, the title may have initially been misleading, but it turns out its spot on.
The brand new replacement phone has done the EXACT same thing.
Contacted the sprint repair tech. He says that sprint techs have a private internal forum and that the issue has been reported in the past (one of the reports was from a sprint employee who experienced identical problems (on Oct 8th - prior to launch).
From what Ive been told, the internal memory being full is the first symptom of the issue and that android processes begin to be forcibly shut down, and then txt messages cannot be received. Apparantly Sprint/HTC have an idea of what may be causing the issue but have not been more specific than that on the internal forum.
I'm getting my Hero swapped out for a brand new one (for the 3rd time) after work today. I've been advised to keep high-end feature use to a minimum (e.g. google contact/mail/calendar sync etc) until he has heard back from his development team.
I will keep you all posted (if any of you are at all interested). I never usually post my boring issues on forums, but I thought this was pretty interesting given how new the CDMA Hero is.
Yes pllease keep us updated as i had the same issues as you did until i resetted my phone. I hope an update will fix the issue
lawsofpower48 said:
Yes pllease keep us updated as i had the same issues as you did until i resetted my phone. I hope an update will fix the issue
Click to expand...
Click to collapse
were you able to receive text messages after the reset? if so your problem is different to mine as a reset doesn't fix it at all
dom2114 said:
were you able to receive text messages after the reset? if so your problem is different to mine as a reset doesn't fix it at all
Click to expand...
Click to collapse
Ya after reset my phone has been fine.
3rd Update - 3rd Replacement Hero
So I've just picked up my 3rd phone. The previous 2 are being sent off to Sprint HQ so they can determine exactly what is going on.
Apparently (as I think I mentioned previously), Sprint HQ have a very good idea as to whats going on but a) need to confirm it and b) wont tell the Sprint repair tech what they're thinking. In an email that HQ sent to the tech, they said:
“We should be hearing about a resolution shortly and I can check in with him later on today. I would simply let your customer know that this is the highest priority at development and they are close to a resolution.”
In the mean time, I've been advised not to install any non-standard apps i.e. anything but facebook/google. The tech has a feeling its down to one of the 2 memory management apps I used, Advanced TaskKiller Free and TaskKiller Free. Apparently the Sprint employee that I mentioned earlier that had this issue was also using a TaskKiller app. I was also advised not to set up any Microsoft exchange accounts as some problems have been reported, but I dont think its anything really to do with this (however, I'm following his advice all the same).
Should be hearing something from the tech guy early next week and will post the feedback.
mine is doing the exact same thing!!! i thought is was that nobody has texted me in the last couple of days but i was dead wrong..... im gonna try to uninstall task killer free and reboot to see if thats the problem.... if not, then back to the Sprint Store
Thats what happens when Sprint decides to patch up Android with CDMA support rather than waite for native in 1.6
You guys aren't just killing all the tasks when you are running these programs are you?
Aridon said:
If you are auto closing everything without setting up exceptions you will have issues. My radio stack became unresponsive after auto closing everything and I had to go through the system files that were running one by one to place them on the exclusion list otherwise it would keep happening. Now no issues.
Click to expand...
Click to collapse
where can i acces this exlusion list?? and which files should i include?
Rootwind said:
You guys aren't just killing all the tasks when you are running these programs are you?
Click to expand...
Click to collapse
i was till i heard it was the problem.... but i uninstalled the task killer and rebooted already and it still not receives...
has anybody bother to update there prl and profile? being that it was sitting in the box for a month or so.sprint has updated there prl recently and that may fix the issue...
reddick said:
has anybody bother to update there prl and profile? being that it was sitting in the box for a month or so.sprint has updated there prl recently and that may fix the issue...
Click to expand...
Click to collapse
i did.... still same issue
I had to reset my phone twice today just to get the internet connection back. Android is a joke or maybe its just sprint. Im moving back to winmo as soon as hd2 is here in the US.
I can assure you it is not Android, but Sprints implementation of Android on the Hero. Hopefully we'll get a 1.6 update soon. Hang in there, it'll be worth the wait.
i hope so. i really miss bluetooth transfer and exchange server is constantly on i want to be able to set peek times. i also want me notifications to repeat until i acknowledge them. missed call only works or missed calls and sms.
katmandu421 said:
I can assure you it is not Android, but Sprints implementation of Android on the Hero. Hopefully we'll get a 1.6 update soon. Hang in there, it'll be worth the wait.
Click to expand...
Click to collapse
I have reset my phone three times now and still not working. I can assure you this has nothing to do with the network as I'm still able to receive calls and emails hence not the network but what I believe to be HTC. Let me clarify, I believe I have either installed an app that corrupted my ability to receive sms text or somehow messed my phone up however it's the phone itself that's not erasing all info when I do a reset like it should.
I still have audio files from sound boards I installed when I initially got the phone that are still present after four factory resets that shouldn't be. This is a phone issue and not a network issue. Sadly the phone is so new there isn't a rom I can flash to that would fix the issue as whatever I did to my phone a factory reset isn't fixing it. It's that simple, if HTC made it to where a factory reset put the phone back to the original state then I wouldn't have this issue or files present from 3-4 factory resets ago....
This is frustrating :O
I've seen some threads about the text messages coming in at the wrong time but at XX hours behind, being like a time zone thing or something, but I have it where the texts come in 2 - 3 minutes behind when they should do.
I love the conversational text messaging, but this is really bugging me cos it's throwing the order off massively!
I've done hard resets and soft resets but it just still doesn't have the right time. HELP PLEASE!!!!
same here ...
goth_boarder said:
I've seen some threads about the text messages coming in at the wrong time but at XX hours behind, being like a time zone thing or something, but I have it where the texts come in 2 - 3 minutes behind when they should do.
I love the conversational text messaging, but this is really bugging me cos it's throwing the order off massively!
I've done hard resets and soft resets but it just still doesn't have the right time. HELP PLEASE!!!!
Click to expand...
Click to collapse
Well now when I try sending texts to myself, they just don't come through. Says they're sent but they're not, and just not getting them through. I'm on O2 UK
Damn this phone sucks!! I only got it on Wednesday too.
Me too, I'm on O2, if i send one to myself i get it more or less straight away but its a hour in front. My clock is set right and it says its sent at the correct time? Is anyone else who is on O2 receiving texts at the 'correct' time?
Weird, just sent myself one and its back to the correct time!
padlad said:
Me too, I'm on O2, if i send one to myself i get it more or less straight away but its a hour in front. My clock is set right and it says its sent at the correct time? Is anyone else who is on O2 receiving texts at the 'correct' time?
Weird, just sent myself one and its back to the correct time!
Click to expand...
Click to collapse
Urgh, I reckon I'm gonna do an exchange in the 28 day period when we get them back in stock and see if that sorts all, or at least most, the problems out, just having a new phone from new batch.
i had this problem.... tooo
it really terrbile as i wont able to know which is my sms with his reply
Ive got this too, i'm on O2 UK and messages i receive are all 2-3 minutes too early and so put the text conversation out of sync.
This has happened a couple of times to me, but usually leaving the SMS app and then going back in fixes it.
Either that or the person who you're texting has the time wrong on their phone.
ya they maybe set wrong timing.. but is petty hard to find ppl who had the time timing as ur hahah
so the sms should be basic on our clock
i used to have screwed up SMS conversations too. you guys can try installing the SMS fix. it is working for me for now.
SMS fix from where??
from HTC.com
i installed but it doesnt not fix for me
Any chance there's a daylight savings time mix up?
no... my time was setting correctly..
there is only one clock setting how can it mix up??
somemore is from same zone..
no fix for this?
I have had this problem too.
Try setting your clock right...
You can do something like: when receiving a message check its time and change yours to match that one...
It should solve the problem.
i just got the tmo us hd2 and it seems only after midnight some peoples texts start coming in a day previously. i just had 3 conversations and one person came at the right time, and the other 2 came as if they were 24 hours behind
I've had the same problem recently, I just assumed it was an O2UK problem, I had it very occasionally with my Diamond.
It's fine at the moment, so I just put it down to peak text time. Lol.
*edit* HA! I just got a text as a was writing this post, it's now 10:15am and the text is time stamped 08:53am, I should have touched wood!
goth_boarder said:
Well now when I try sending texts to myself, they just don't come through. Says they're sent but they're not, and just not getting them through. I'm on O2 UK
Damn this phone sucks!! I only got it on Wednesday too.
Click to expand...
Click to collapse
Sorry but htis has nothing to do with the phone.
Im on O2 germany and everything works fine.
Maybe your setup was wrong or your provider has an issue.
SMS faults are mainly providerissues.
I dont know which rom you are using but i dont have any issue with the updated stock rom.