I got a replacement phone from Sprint and now I cannot connect to any wireless routers..Pls help!!
But what happen with your wifi? which ROM are you using, Radio, etc.? Please try to be more specific with the description of your problem so we can help you.
My wifi used to work great until I upgraded the phone to the MR2 update. I would turn the switch on and it would keep the wireless icon in the top of the screen with no connection to a wireless network. I tried to go back to MR1 update but to no avail. I took the phone to Verizon and they told me the wifi chip must have burned out during the upgrade and that it was not their problem and would not replace the phone. I had to go through insurance and pay $50 to get another phone.
__________________
Verizon - XV6800
Rom: DCD 3.5.6
Radio: 3.42.40
My wifi was working fine up until a couple weeks after I flashed a new ROM. So it was working with the new ROM then suddenly it stopped. At first I thought maybe I dropped it and broke the wifi chip, so I was preparing my negotiation skills to call Bell and get some data plan. Then suddenly today - out of the blue - I was showing off some new features to a buddy at work and suddenly the wifi started working again! WTF!
Did you enter the "key", or is your network open to all?
Related
I upgraded to the new DCD Beta 2.0 and when I try to connect to the mobile internet I get an error stating it cannot connect for an unknown reason. It also states Error Code: 11 - PPP Connection Error.
I am on Verizon and dialing #777, this still happens when I manually enter my username (ph#@vzw3g.com) and vzw password. I've tried a hard reset, but still the same issue.
Any ideas or does it look like a call to Verizon?
Ok, So I called Verizon and talked to the for a long time. They think it's a bad phone and I should try and get a warranty replacement.
I'm pretty sure there has to be a setting in the rom that I can change from when I originally had the Sprint ROM on there.
Any ideas?
I have Verizon also. I pay as you go so I normally do not connect with the data connection. So I put in your settings and had no problem connecting or surfing the web. I am also running the new rom. Hope this helps.
I think my main problem is that I installed the Sprint 3.16 "unofficial" rom onto my phone. When I went back to the Verizon rom I had to manually load a PRL to get back on the Verizon towers. Now I need to figure out what else to change to get Data Back.
Data/MMS OTA download resolved
Good news I got it fixed. I had to call Verizon. It's a problem on their network, something to do with the way the account is provisioned. This is an issue that shows up for folks that don't have an unlimited data plan and are only setup for pay as you go. I wish I could give you more detail about what to say but as usual with tech support it depends on who you talk to. I would just keep calling back until I got to the right person.
Data Connection Resolved
I also had a similar problem on the VZW network. Tried many setting changes last weekend to no avail, I needed to get a new A-key so I downgraded to 1.6.10 because of the 3.27 radio issues. The Data connection still didn't work, so I called and got a new A-key, then once that was working, chased the Data connection with a different tech support group, they tried the usual resets and programming. Finally, the tech guy exhausted his list and pushed the problem to network support, an hour or so later the data connection was working again. Network support called later to check to see if my problem was resolved, which it was. He said they had to reset the local switch, something about a hung data session.
I've on Sprint, and I've been having problems getting my data working again with the new 3.16 ROM. I called tech support, and after verifying all the settings, they looked for outage reports.. and found a global Sprint vision provisioning issue currently logged. We'll see if things improve in a few hours..
I went on vacation last week, and woke up one morning to find that my Data connection was lost.
Voice still works perfectly, however no 3G, 1x or EDGE.
In the Phone status, it says "Mobile Network State: Disconnected".
I've tried turning the data on and off. Turning on Airplane Mode, Turning it off, Rebooting, and every other combination I could think of.
It's running CyanogenMode 6.0.0-080710-VANILLA
Baseband 2.42.02.10.29 (Just updated)
I have no problem flashing back to stock or similar, but I just thought I'd check if anyone has had a similar problem before I call Sprint or lose all my stuff.
Switch over to a sense ROM and update your profile. Worked for me.
I'll try that now.
Thanks
Did this work? I'm having the same problem. I was running CyanogenMod-6.1.0-RC1 and used wireless tethering. I turned off the wireless tethering and I've lost my 3G connection. I tried flashing the rom again with no luck and now I've even restored back to the original backup before I flashed with no luck.
If I can't find anything to fix this, I'm going to unroot and take the phone back before my warranty is up in 6 days.
Thanks,
Josh
My phone has been acting weird for a couple hours now. It won't connect to T-mobile and most of the time it is not seeing any WAPs at my office, and normally it can see several. If I turn wi-fi off and on several times it'll sometimes start to work and then connect to a WAP.
When I go into Available Networks and do a search, T-Mobile and AT&T will show up, but it cannot connect to T-Mobile. If I choose Select automatically I get the same problem. I'd normally just suspect a T-Mobile issue, but with the wifi issues I'm wondering if the radio is going out in my phone. It hasn't been dropped or wet or otherwise abused recently.
I'm running CM 7.0.2, and the Baseband version is 32.50.00.32U_5.12.00.08
Over lunch I dropped by the local T-Mobile store and had my SIM replaced. After that I got connected to T-Mobile right away. My card was quite old, I reckon I got it in '03 but possibly before that. When I got back to the office it didn't initially pick up any WAPs, but at the moment it seems fine.
Greetings All,
Got my Xoom back from its 4G upgrade last week and I have been noticing some issues with connecting over the 3G/4G network now. I use pocketcloud to connect to computers over RDP and when connected over WiFi networks, it works fine (computers connected to networks other than one I am connected to WiFi on), but when using the 3G or 4G connection on the Xoom, there is a network connection error. I tried it out on my incredible and it works just fine. Also, sometimes I get an error "cannot update" from the engadget app.
Also, the new market would not install some of my apps, like ThinkFree Office for example, I worked around it by using the web interface of Android Market on my computer and it worked fine.
I sent in the Xoom completely reverted back to stock 3.1, I recieved it with 3.2.2 stock. I cleared memory after I got it back and did a factory data reset. Not rooted, and no other modifications have been made.
I'm at a loss as to why some connections are causing the network to flake out.
Regards.
I read on here that some of the app installation issues were due to the possible change in pixel density that took place with the upgrade but that is something you can change back if you root.
I'm noticing the same exact issue and have no idea what is causing it - let's see if together we can figure it out. It's extremely flaky so far.
I got my upgraded Xoom back today and noticed the exact same issue. It wouldn't activate on the setup screen and prompted me to reboot. After reboot, it connected to 4g just fine and showed the 4g icon below.
I then went into the market to install my apps. It installed Thumbkeyboard just fine but when I went to install others, it stopped at 8.03k on the download. Did this for every app i tried.
I turned on wifi, connected to my AP and the downloads worked just fine. Even tried a couple reboots before doing this and it didnt work.
My 4g signal is about 75% so it's strong.
Very strange...
Power off
Remove SIM.
Put SIM back in
Power on
Done. Worked for me.
I take it back, still having all kind of issues.
just got mine back this morning, and it wont connect to anything! no 3g, no 4g, no wifi... nothing. WTF!?!?! restarted, pulled sim, etc...
going to do restore next and see what that does.
Same connection problems
Got my LTE upgrade back.
When I am at work I cannot update Touchdown from inside the firewall (not sure why) so I flip back to Verizon to refresh by shutting down the wifi. When I do, I noticed that the xoom would drop the connection (three bars) and then not reconnect. When I try to turn on the wifi it stays grayed out and neither system will connect until I reboot.
Went around with VZW tech support, they reported that the unit was registering on their network but not connecting. Sent back to Moto for further testing, got the unit back (they reported it was a software fix, no other data) but the unit continues to have the problem.
Stock 3.2.2 xoom with LTE
Any suggestions appreciated....
Has anyone been able to resolve this issue?
Hello, I am still having all kinds of connection issues after I received my device from Motorola. After a reboot the xoom will connect to the Verizon network but If it stays idle for some time, I lose the connection and it will not connect until I reboot the device.
sent it for replacement
I had the same problem. I had to send it back once for 'repair' (no improvement) before Motorola replaced the unit due to an undefined hardware problem. Keep calling or go to a store.
I had something similar when I got my Xoom back. Apparently the geniuses at Verizon never added the SIM to my account. Took multiple calls/emails to get it corrected. Once someone realized it was missing it was corrected in about 10 minutes.
nirgal2002 said:
I had something similar when I got my Xoom back. Apparently the geniuses at Verizon never added the SIM to my account. Took multiple calls/emails to get it corrected. Once someone realized it was missing it was corrected in about 10 minutes.
Click to expand...
Click to collapse
In your case did you have sporadic connection or, without the SIM number, were you completely unable to connect?
BTW, I missed this thread when it was fresh (as I was traveling) but I've had the exact same issues since the LTE upgrade. When it happens, the only way to reconnect is to reboot.
I used to be able to get it to reconnect by switching airplane mode on and off. Sometimes I had to reboot. Friday, even that did not help. I was furious. The next day, the update pushed out to me via wifi. I guess the servers recognized me as a customer again even though I already had a 2 year contract. Some people got the dataplan because they don't use wifi. I love the shortsightedness of the people who come up with this... not.
At least I haven't gotten disconnected since the patch was installed.
Sent from my Xoom using xda premium
I had to unroot my device for 4G to start working normal.
Hello,
I've had this issue across more than 1 device and more than 1 carrier.
Here's what happens:
I enable WiFi, and for a while everything works as expected. I can send and receive MMS messages. I can disable WiFi and go back to my 4G connection.
The problem is, after an unknown amount of time, the phone drops the 4G connection in the background. I only know when I can't receive/send MMS messages anymore. At that point, if I disable WiFI there's no 4G data connection, and I have to turn Airplane mode off and turn it back on.
This is really annoying. It happened to me using Sprint and a Galaxy S4 (both stock and custom ROMs) and it's happening to me with a Galaxy S5 from MetroPCS. (I've used the stock Metro ROMs, Stock T-mobile ROMs, and Custom T-mobile ROMs).
Right now I'm using a Stock T-mobile ROM with the latest firmware, carrier is MetroPCS.
What can I do so this doesn't happen? It's really frustrating.
Thank you for your time.
Disabled "Smart Network Switch" in WiFi Settings?
*Detection* said:
Disabled "Smart Network Switch" in WiFi Settings?
Click to expand...
Click to collapse
Hello.
That's already disabled.
Should I enable it?
I tried with "smart network switch" enabled and disabled and problem still happened.
My S5 G900F Android 5.00 (Smart Network Switch disabled, Power Save disabled) on EE UK has had this problem for 9 months after phone upgraded itself to Lollipop (EE win the accolade to being the SLOWEST ON THE PLANET to provide Android updates.....). Since Jan 3, my wife's G901, a couple of weeks after it upgraded from 5.0 to 5.02, has developed the same problem. Neither phone has ever been rooted or other.
I have fruitlessly searched everywhere for a solution without success. EE Customer Services Tier 2 & Samsung's own service centre have failed to fix it. EE & Samsung blame each other for 5.1 or 5.1.1 not being available for download. Neither is prepared to resolve the issue despite hours on the phone. Have tried Safe Mode, Factory Reset, clearing everything, reloading APNs & Samsung even reloaded Android. All a waste of time: Many many days of it!
After approx half an hour connected to Wi-Fi, only way to get the mobile data to connect, is either reboot, enter & exit Air-plane mode or flip the 4G > 3G > 4G connection under More Networks. Have tested the fault in different cell areas countries and continents; fault is same everywhere.
It seems there are quite a few sufferers of this problem.
Samsung S5 keeps losing data connection
I have the same problem. My new Samsung phone loses the data connection (even though data is turned on) and I can only re-connect by restarting the phone. The first EE shop I took it to couldn't help at all. The second gave me a new SIM - that didn't work. Then I tried online support and after 3.5 hours of my life, in which I was passed on from one person to another, they completed a factory re-set - which didn't work (and additionally lost all the personalisation of my screen and some of my contacts). So I now have a not-very-smart phone which I have to re-start every time I want to use data. This is a business contract and the phone is less than two months old, but I'm not getting any effective support from EE. Android version is 5.0.2
me too, since last update. and app 'phono' shows "mobile data off" not got a time on it, but when i leave wifi coverage, it wont reconnect to cell data 2g/3g/4g. flightmode toggle to restore.
Abandon hope if you have this intermittent mobile data problem!
...at least until there is a software update, though I have no idea if that will help.
I have now tried a new sim card, a factory reset, and a replacement phone - which was provided only because I'm a business customer and I found a sympathetic member of staff. *By the way, I was told that if you are personal customer they won't consider replacing your phone if it is more than a month old - even if you started complaining about the phone as soon as you got it, the chances are a month will have elapsed by the time they put you through the hoops of a new sim, reset etc - and then it is too late to insist on a replacement phone.
In any case the replacement phone didn't resolve the issue so I have reached* a dead end. My phone fails to connect to data after having been connected to wifi - you have to do it manually each time you move away from a wifi connnection. At first I was doing it by restarting the phone, but am now following the advice of someone else who has the same problem and am going into flight mode and out again. *
This is not satisfactory, and it seems from reading forums that EE are to blame for the problem rather than Samsung, but I'm not 100% sure about that.*
Possible solution that works, for me, at the moment!
Having suffered this issue of my S5 (SM-G901F) not connecting to mobile data after being on Wi-Fi for a while unless switching airplane mode on/off for a few weeks; although it has probably been happening since the update I received late December; I have tried all of the turn this switch off, factory resets (x2), etc, etc, etc. and Googled the issue without success.
I have found this thread interesting, and I even tried calling EE support only to be told "you have tried everything that we would tell you to do" and "it wouldn't be a sim card, or handset issue, sounds like software". The reply was basically that like-it or lump it until the 5.1 update is released "by Samsung not EE because EE do not release Android updates". [Perhaps EE don't release the updates, but the stock rom is tested by them and their bloatware added before they eventually release it!!!]
Following my last reset I tried selectively re-installing the apps I used incase that was causing the issue. No Luck!
One last thing I tried was to look at every system 'thing' that I could find which used/switched any part of the mobile/mobile data/wifi - in addition to the settings I had already tried (all of which were mentioned in this thread previously). One thing I could not find not mentioned here, or anywhere, was the VoWi-Fi call on/off which I had always set to on as I do not live in a great reception area. Calling over Wi-Fi is great when you don't have a strong mobile signal.
Having 'played' with this setting for the last 24 hours I have found that the VoWi-Fi on/off appears to be a possible cure - for me anyway.:fingers-crossed:
When VoWi-Fi was set to off and leaving the phone connected to Wi-Fi overnight, the S5 immediately switched to mobile data this morning when I turned the Wi-Fi off . It continued to switch between Wi-Fi and mobile data all morning whilst out and about in and out of Wi-Fi connections - Woop Woop!!!
I then tried switching VoWi-Fi on (with Wi-Fi on and at home), leaving the phone for a number of hours, only to find that when I turned Wi-Fi off the phone refused to connect to mobile data even with a 'decent' mobile signal. The only way to get it to connect was to go back to switching Airplane mode on/off.
Switched VoWi-Fi off again, left Wi-Fi connected, left the phone for a couple of hours, etc. and hey-presto immediately switched to mobile data when I turned the Wi-Fi off. [Dances around the room because he's got the S5 automatically switching to mobile data again. Even though I'm at home with a great fibre internet and strong Wi-Fi connection!!!]
I do not know if this could be a solution for the others who are suffering from this issue, but it appears to be a solution for me at the moment. I thought I would share as your previous posts have helped me and you all seem to be pulling your hair out; like I have been; trying to find a solution.
Try it, it may work, but don't shoot me if it doesn't!
It's encouraging to know that I'm not crazy. I've had this issue across two devices and carries.
John,
Thank for your suggestion about WiFi calling. Unfortunately, I always have it off! I never used it, so maybe I should try turning it on? We'll see lol.
At this point, I think this is going to be my last Galaxy line phone.
Is it wi-fi calling that's causing the problem?
I have wondered if there is a link with wi-fi calling, but haven't tested it properly. I signed up with ee and bought the Galaxy phone specifically so that I could use wifi calling, as the town where I live (in the Scottish Borders) doesn't get a mobile signal strong to work reliably indoors from any of the networks. I'll try turning off wi-fi calling to see if that sorts the data thing (though I see that for one person above it did not). That would mean I wouldn't get calls or texts when I'm at home so it would not be a permanent solution for me. But in fact the wi-fi calling is not reliable anyway....
Brian_svc said:
It's encouraging to know that I'm not crazy. I've had this issue across two devices and carries.
John,
Thank for your suggestion about WiFi calling. Unfortunately, I always have it off! I never used it, so maybe I should try turning it on? We'll see lol.
At this point, I think this is going to be my last Galaxy line phone.
Click to expand...
Click to collapse
Brian,
You never know the way things are going with this issue; given that nobody seems to be able to pinpoint the fault; turning it on may just sort it!!!
still no change and its a pita.....