[Cracks] What to check before getting your X1 back - XPERIA X1 General

Ok, so, today is THAT day.
You had to wait 15 business days or more (fuc***g damn slow SE repair service!), but tonight you camped in front of your SE dealer to get back your X1 as soon as possible.
But, since you have read xda (every day, with a page refresh every 3 minutes, because you love xda ), you know that some X1 are not really new or repaired, but SE had that great idea of giving you a refurbished one (please, read Mein Kampf if you have Vodafone and leave every hope to get a new X1 ).
So,what do you have to check on your repaired X1 to be sure that it has really been repaired:
1 - no more cracks (that may sound stupid, but... it's definitively not!)
2 - tricolour screen shows original HardSPL (so, it doesn't show "Olinex")
3 - There is no cooked ROM
4 - Touchscreen and buttons works
Any other ideas?
I'll get my X1 back in 10 days, but hope this will help other people avoiding them other costs and surprises!

[email protected] said:
But, since you have read xda (every day, with a page refresh every 3 minutes, because you love xda )
Click to expand...
Click to collapse
True .
Check for scratches on the battery cover. Especially near the USB port. Check the camera for scratches as well. It sounds obvious, but many people don't do it!
Nice idea btw.

when u get the phone back from sony repair centre they always wipe it clean (like when u get a new phone).
i was lucky to get a new handset replacement but now there is a crack on this one too. i hope they give me another new one as i dont want a battered one that someone else has sent back (or my one back as it has been treated well)

I waited 15 days i got my phone worse than before i sent to service.There was no crack on my phone but after repair i got 3 different cracks and they changed my navigation pad and button.And they were not working correctly as well.I called se south africa they apologised and they said please re-book for repair and i did.I am waiting new results.I hope i am gonna gel my phone 1 piece.Lol.Lets hope.Cheers.

15 days and a cracked phone... what the hell, why X1 support sucks in that way? and, it's not SE, since I never heard someone complaining on other SE model support.
Will let you know as far as I get my X1 back... witha 3,5% probability that it will be *really* repaired (really sad about this point...)

Related

OLTP begs for sympathy

Hi,
This is just one big cry for sympathy.
I know it's my own fault, it slipped from my cold fingers. But now my magician is stone dead, no blinking led anymore, no activity when connected with usb, nothing when you press the power button, soft-reset or whatever. I removed the battery & the sim, inserted it again, nothing happens :-(. Now it just feels strange, sort off naked without my magician on my side, no 7*24 web-access anymore :-(
So any response is welcome, even if you call me names. If you got any idea how to solve this pls let me know. Otherwise it will be going off to the repair center tomorrow afternoon. I'm even thinking what my replacement will be: a wizard, a prophet or just wait till the HSDPA devices come out this year.
Refards, M
hi oltp,
sorry to hear that (
i'm with you...
bad, bad, bad..
i'd better wait for small factor HSDPA/HSUPA device...
my hima was dead once, and those three weeks were like eternity...
buzz
Tnx buzz,
Three weeks without it, only the idea makes my wanna cry & all shivery. I think I'll follow your advice, but first wait & see what the repair center will do. If I'm very lucky it will be repaired under warranty, it's still covered by it. Only normally not valid for this kind of damage :-(
M
Sterkte kerel
Good luck
Small update: Went to the shop I bought it at last june. Good news it's covered in a two year warranty & they ship it for free to the repair center. Bad news they needed the invoice as well & I didn't bring it with me. They didn't even wanted to check their computers to see what data is in there about my magician or whatso-ever :-( Now I've got to go back tomorrow again & they take around ten working days to fix it, so a three week period without magician will be reality I guess.
Man I do feel stupid.
M
buzz_lightyear said:
i'd better wait for small factor HSDPA/HSUPA device...
Click to expand...
Click to collapse
What are these devices?
HSDPA & HSUPA
Those are the next generation devices. Now we got GPRS, which will be replaced by UMTS, which will be replaced by the even better HSDPA.
M
Hi oltp,
Thats really really sad to hear and i know how incomplete it feels when we are without our device, even for a day..
Anyway hope everything goes fine under warranty.
But i heard that warranty expires if you do a ROM upgrade or a patched Big Storage. Hope the repair centre doesnt finds it out.
Il pray for you, don't worry..
Regards
Carty..
Hi Carty,
Thanks man indeed I'm worried about the 'minor changes' made to my device. The rom-upgrades I've done don't worry me the least, cause they were all TMO supplied, but the other changes might be dubious. I've send it in wednesday and the lovely lady at the desk assured me it will all be ok, maybe they'll give me an other one she even said. Nothing heard anymore since then, which is normal in my opinion. So now I count the days...
Regards, M
Last update on this:
I got a NEW magician, they covered it under warranty & I'm about the happiest person on the forum for today. Course I got the patch the rom to BIG Storage again to be able to restore my backup properly, but that's peanuts. & I need to buy a new screen protector, which will be delivered tomorrow. The old one wasn't returned & I didn't want to make a great fuss about it. They're actually sending me a new standard one, but I like the Brando ones more.
Thanks everone for feeling with me.
Cheers for now, M
Congratulations! Getting a replacement for free is something that doesn't happen in many countries. Just take good care of your new baby. :lol:
You bet I will ;-)
oltp said:
You bet I will
Click to expand...
Click to collapse
Sounds good homey.
Thanks for all your hard work on this.
Been rocking this Rom since the beginning.
Sent from my SPH-L710 using Tapatalk 2

BATTERY COVER CRACK! Have you got one Too???

Hi everybody ,
I haven't been around in a while. I just wanted to point out that some people have noticed a small crack on the back case of the sapphire , HTC magic etc. where the mesh is up the top......
I noticed it and others have on another forum , so i thought it might be a good idea to see if you have it too???
Just wondering if anyone on here had the same problem??
So no one else has this problem?
Nope mines fine, treat it better
Wombat said:
Nope mines fine, treat it better
Click to expand...
Click to collapse
LOL , I treat mine like royalty
I thought i would bring it up as users of the vodafone UK Forum board have raised this issue that a number of people have this problem. It seems Like a design fault
Have a read through hear
http://forum.vodafone.co.uk/index.php?showtopic=26511
Good to hear you have not got it though , The HTC MAGIC is a BEAUTIFUL piece of kit
I have exactly the same crack on the back case of my Vodafon DE
Strange isn't it , Definetly a manufacturers fault
Be warned , it could get larger! As seen in the forum link posted above there is a picture.
According to vodafone , to get it repaired you have to send it off using the repair process which takes about 5 days !!
All to get the case replaced
CLLC said:
Strange isn't it , Definetly a manufacturers fault
Be warned , it could get larger! As seen in the forum link posted above there is a picture.
According to vodafone , to get it repaired you have to send it off using the repair process which takes about 5 days !!
All to get the case replaced
Click to expand...
Click to collapse
That's still probably acceptable for many. The people in the link said that it keeps getting bigger and bigger. You're better off looking for a point in time where it would optimal for you to send it off. Then you can give yourself some leeway instead of having to do it as the massive crack in the back of the case demands.
Wow, I just checked mine and I have one too! Never noticed that before! I've had mine a couple of weeks and have looked after it like a baby. Maybe it was there from the start but it's so tiny I didn't notice.
mine got no crack
Mine has the tiniest of cracks but I'm not going to send it off to Vodafone to get fixed. As soon as it launches as the myTouch 3g in the USA aren't they going to be selling new back fascias anyway with designs etc? I think I'll just pick one up on the cheap on ebay when it comes to it getting horribly bad
wowo~~~~mine is ok, and I had used for around two monthes already.
TAM1m said:
I have exactly the same crack on the back case of my Vodafon DE
Click to expand...
Click to collapse
When did you buy?Did you try to repair it? Hope you can fix it good luck
Mine has the tiniest of cracks but I'm not going to send it off to Vodafone to get fixed. As soon as it launches as the myTouch 3g in the USA aren't they going to be selling new back fascias anyway with designs etc? I think I'll just pick one up on the cheap on ebay when it comes to it getting horribly bad
Click to expand...
Click to collapse
This makes the most sense. Hell, even just buy an OEM cover...I don't see what the big deal is!

Sony Ericsson Xperia X1 no longer sold on o2!

Just called up to see if I could get my phone replaced due to a crack in the handset and the guy said that the structural defect is not covered even though I have sent it back before with the same problem.. the thought it sounded a bit fishy so went onto the o2 website to find that they no longer sell the device most likely due to the poor build even though that was supposed to be fixed with the new model, this means that any one wanting to get there phone replaced by o2 will be sadly disappointed.
damn, sorry to hear that mate, looks like i got mine just in time
a few weeks back, i complained of the cracks in the case, got told i would be sent a refurbished one when they received my one back from me.
i never sent it, and received a new one anyway. got lucky!
if i were you i'd complain like hell- there must be something they can do?! money off line-rental, different phone to replace x1?
vodafone did the same thing months ago but i'd send to SE cause you know they will
I'm gona complain like hell just like you said and get them to give me a new phone.. I do like my xperia but its got a crack running from the volume buttons to the battery cover making it really loose so the cover falls off sometimes and last time I took it back was because the volume buttons stopped working due to a similar crack!
might see if i can get an iphone just because I know the built quality is sound..
once i got my phone replaced i sold it immediately, yoг should have done the same. A lot of people were replacing the phones several times, so that could not be forever. Operators do not want to lose money =))
chaosant said:
I'm gona complain like hell just like you said and get them to give me a new phone.. I do like my xperia but its got a crack running from the volume buttons to the battery cover making it really loose so the cover falls off sometimes and last time I took it back was because the volume buttons stopped working due to a similar crack!
might see if i can get an iphone just because I know the built quality is sound..
Click to expand...
Click to collapse
when this happened to me at vodafone since they no longer buy the x1 they sent me about 6 xperias all of them used.... some even having cracks......
So you might end up getting a used one :S
yeah, the one i got was 'refurbished', but i honestly could not find a fault with it, no marks, no scratches, no sign of wear.
BUT there is a little rattle coming from inside when i shake the thing... but it works perfectly well
msc125 said:
yeah, the one i got was 'refurbished', but i honestly could not find a fault with it, no marks, no scratches, no sign of wear.
BUT there is a little rattle coming from inside when i shake the thing... but it works perfectly well
Click to expand...
Click to collapse
cool! i think all xperias have that its something to do with the sliding mechanism
Damn i just sent my X1 to voda due to it not charging or connecting via mini usb port.
I would like my broken X1 back so I can send it to SE rather than having a refurbed model.
Jasand said:
Damn i just sent my X1 to voda due to it not charging or connecting via mini usb port.
I would like my broken X1 back so I can send it to SE rather than having a refurbed model.
Click to expand...
Click to collapse
i feel your pain! >.<
comeradealexi said:
cool! i think all xperias have that its something to do with the sliding mechanism
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Click to collapse
It's the optical joystick, at least on mine, that makes that light rattle. The sliding mechanism is solid.
Most have got lucky, phoned O2 on Wednesday 02/09 as phone won't conenct to internet, got told to send it back and they would sort out a repair/replace, got home from work yesterday and they had delivered a replacement. If it is a re-furb it is immaculate. so up to yesterday they were still replacing them
xperiance said:
It's the optical joystick, at least on mine, that makes that light rattle. The sliding mechanism is solid.
Click to expand...
Click to collapse
cheers, my old xperia had that optical joystick rattle, this is something else, but hey like i said... works good
now i'm regretting getting the xperia even though i do love it, might wait for the x2... does anyone know if it's coming out on o2?
see if i worked at 02 i'd of seen what a disaster the x1 was with the cracks ect and how many times this device had to get sent back and selling the x2 would be a risk, a gamble because the x1 caused so many problems - vodafone and o2 both saw these problems and vodafone dont sell ANY windows mobile devices now either so...
waiting for the xperia x10 now, phone contract doesnt run out till June :/ hopefully some good phones will be out by then. Thinking that android may be the way forward but might go for a blackberry or maybe even the iphone 3gs we will see.

I lost the backplate to my HD2 whilst getting very drunk last night :(

Anyone know where i can get a replacement backplate? I have googled forever today and came up with sqat. I sent an email to the HTC website hopefully they may get back to me soon.
Aha I did that last week and have totally bashed up the corners of the device dropping it on to concrete.
OMG, sorry to hear about your loss buddy, hope you get it sorted.
yer hurts to hear
http://www.easydevices.co.uk/pp/HTC_Accessories/HTC_HD2/HTC_HD2_EXTENDED_LIFE_BATTERY.html
cheap just to get you by for now....
If anyone has a bricked HD2 i would quite happily buy the backplate from them?
HTC replied to look at their website - duh, i already did that as explained to them. My O2 said they cannot find anything in stock lol
Madness
I am actually amazed that neither O2 or HTC are willing to supply me with a replacement backplate - HTC saying that they do not have them on their website, O2 denying all responsibility.
Wondering what my options are??
I'm actualy amazed that people are so rich to take their high-end mobile phones to party and waste themselves (with the phone). How about having old nokia pub phone? Or being more careful? I guess you should check ebay and other auction to find some destroyed HD2 for these parts.
Btw, how did you managed to lose the backplate? I cant even take it out most of the time (have to really try hard).
TheDynamo said:
I am actually amazed that neither O2 or HTC are willing to supply me with a replacement backplate - HTC saying that they do not have them on their website, O2 denying all responsibility.
Wondering what my options are??
Click to expand...
Click to collapse
Agreed, I contacted HTC 3 times and each time they completely didn't even acknowledge the backplate question and just talked about my other points (sms etc). I have to say their customer service has so far been terrible.
I should hopefully be getting a replacement HD2 from vodafone in the next few days if I didn't have to give my old one back I might have been able to send you the backplate, though it was loose on one corner anyway... You might have to make do with the extended battery one for now till the backplate replacements come (surely they will come eventually?)
I think you are probably right about having to get the extended back cover/battery - which does not ship until march (its laughable)
Sorry mate but I couldn't keep the cover for you, the bloke checked it over this morning when he collected it, so extended battery (when it comes out) might be the way to go, or by then they might have the normal versions out?
I have a spare !!
Strangely enough, I actually have a spare backplate, for the HD2. I recently had to send back my HD2 for repair and had to remove battery and backplate before sending, when it was returned (within days 30thDec till 5th Jan, very impressed), it appeared with another.
Although it's always useful to have a spare, I would love to help out, I always come to these forums to find fixes and such, and not clever enough to normally help anybody out, however as luck would have it, this might be my opportunity
Let me know if I can help ........
not so much a problem, friends of mine found themselves married after parties!
Hey HTC-Robbiem, many thanks - I have just PM'd you
HTC-Robbiem said:
Strangely enough, I actually have a spare backplate, for the HD2. I recently had to send back my HD2 for repair and had to remove battery and backplate before sending, when it was returned (within days 30thDec till 5th Jan, very impressed), it appeared with another.
Although it's always useful to have a spare, I would love to help out, I always come to these forums to find fixes and such, and not clever enough to normally help anybody out, however as luck would have it, this might be my opportunity
Let me know if I can help ........
Click to expand...
Click to collapse
What a top geezer - and his 1st post on xda too!
+1,000,000 for HTC-Robbiem
If anyone else has a decent backplate spare then I would be willing to buy it off them.
Cheers
WB
I found this http://www.repairhppda.com/htc-htc-touch-hd-c-114_129_308.html
I haven't used the company, nor can I vouch for them.
Here you guys go!
http://www.netimes.com/shop/original-htc-hd2-battery-cover-p-2564.html?cPath=80_731
HTC-Robbiem said:
Strangely enough, I actually have a spare backplate, for the HD2. I recently had to send back my HD2 for repair and had to remove battery and backplate before sending, when it was returned (within days 30thDec till 5th Jan, very impressed), it appeared with another.
Although it's always useful to have a spare, I would love to help out, I always come to these forums to find fixes and such, and not clever enough to normally help anybody out, however as luck would have it, this might be my opportunity
Let me know if I can help ........
Click to expand...
Click to collapse
Firstly... Top bloke, i have only been a member of this forum a few month but instances like this make it what it is
Secondly thanks to all those who posted links to buy them, i have been thinking of having my name engraved on the back of my HD2 "looks cool" but i would still like a spare just in case it goes wrong,
Ebay link, £13.50 delivered http://cgi.ebay.co.uk/HTC-Touch-HD2...ies_MobilePhoneFascias_JN&hash=item439f166d1c

[REPAIR]HD2 random rebooting

Ok, i've given up.
My HD2 is driving me nuts, i've been taking it for granted for a long time, but i've decided to send my HD2 for repairs.
Maybe some users can identify themselfs in my symptoms and perhaps go for a repair as well. I'll try to keep you guys up to date on this situation.
Status:
18/10 - Received my repair ticket. Scheduled pickup tomorrow between 08:00 and 10:00 GMT +1.
19/10 - Phone got picked up by courier service, 8.30AM in the morning.
20/10 till 25/10 - No change in status and/or picked up!
26/10 - Decided to call after a prolonged status update. Summary of conversation: "Yes, everything is fine. No the status hasn't been changed, but you should receive your phone back in about a total of 2 weeks, so somewhere next week i guess."
27-10 till 2/11 -- No change in status and message.
3-11 - Received a package back with my repaired phone! Results: Boardswap, phone shutdown while diagnosing at the repair center. They even replaced my camera lens!
Total repair time due: 15 days
The following below describes the problems that occur (allot!), perhaps you can identify yourself in this as well.
Issie:
- Phone restarts (randomly) and holds at the HTC boot logo when back(bottom)cover feels warm-to-hot.
- Phone reboots when back(bottom)cover is warm, but not hot enough to hang at HTC boot logo, but soon after booting to Windows mobile, the device may reboot again.
Happens when:
- Browsing Internet (3G/HSDPA)
- Listening to Music (through SD card)
- Playing a game
- Having a (long) phone call the device
(temporarily) fix for issue:
1. Do a ‘Battery-Pull’ (extracting the battery) which shuts down the device.
2. Let it cool down for a couple of minutes until the back(bottom)part doesn’t feel warm enough anymore.
3. Re-insert battery, and restart phone.
4. If cooled down enough, the phone will restart correctly when powering up the device, until issue happens again, where step 1 needs to be done again.
The above mentioned issue don’t happen when the devise isn’t put under ‘load’ (I.e: use applications/browse(the web)/music etc). Putting the phone in sleep/standby or just sending a text message will not reboot the phone.
Tried the following official fixes:
- Hard Resetting the device > Issue remains.
- Updating to a new (official) ROM (RUU_Leo_HTC_NLD_1.48.404.2_Radio_Signed_15.28.50.07U_2.05.51.05_2_Ship.exe )
> Issue remains, even after a Hard reset with above noted ROM.
- Formatting and/or removing the SD card from the Device > Issue remains.
Tried the XDA fixes:
- Different Radios: Any radio in the official HD2 Radio topic
- Many different Roms
- Formatted the SD card, tried a different one, and even None.
Concluding:
Seeing to have tried all options relating to a software issue, I think this might be a hardware issue.
Contact with HTC:
Having sent some messages over with HTC they sent me this last message:
[name]
(Benelux Support
(Tech)) Close Pending Hi Maseo, Thank you for letting me know. It really sounds like a hardware issue. Please let us know if you need anything else. Kind Regards, 2010/10/18 12:42:46
I have the exact same problem and tomorrow it is going to the repair center. Unfortunately I have a crack in the digitizer, I hope they don't use it as pretext to charge me extra!
relic said:
I have the exact same problem and tomorrow it is going to the repair center. Unfortunately I have a crack in the digitizer, I hope they don't use it as pretext to charge me extra!
Click to expand...
Click to collapse
My screen is still in mint condition, only thing that cracked if my camera-glass due to a bump against my table at home.. But more then that it's nothing.
I've noticed more people having the problem, so i thought maybe more people have my issues as well and could go for a repair after seeing this topic.
maseo said:
My screen is still in mint condition, only thing that cracked if my camera-glass due to a bump against my table at home.. But more then that it's nothing.
I've noticed more people having the problem, so i thought maybe more people have my issues as well and could go for a repair after seeing this topic.
Click to expand...
Click to collapse
They will blame your problem on humidity in the device after the camera glass cracked. Did you change the camera-glass? I suggest you do that before you send it for repair otherwise you have to pay for the repairs as it does not fall under warranty (check on ebay for camera glass lens).
I think we're both in the same pickle:/
I am crossing my fingers they won't charge me.
relic said:
They will blame your problem on humidity in the device after the camera glass cracked. Did you change the camera-glass? I suggest you do that before you send it for repair otherwise you have to pay for the repairs as it does not fall under warranty (check on ebay for camera glass lens).
I think we're both in the same pickle:/
I am crossing my fingers they won't charge me.
Click to expand...
Click to collapse
I haven't. And a device breaking down from the camera end is highly unlikely.
It's impossible for me to replace it now as it's being picked up tomorrow morning. If they have to repair it, so be it. As long as it's not a outrageous high price..
You got experience in this, them blaming me in case of humidity, or you just guessing?
maseo said:
I haven't. And a device breaking down from the camera end is highly unlikely.
It's impossible for me to replace it now as it's being picked up tomorrow morning. If they have to repair it, so be it. As long as it's not a outrageous high price..
You got experience in this, them blaming me in case of humidity, or you just guessing?
Click to expand...
Click to collapse
After speaking with their customer rep they pointed out to me that it is possible that the device malfunctions because of cracks leading to humidity and temperature problems. And that is not under warranty.
If your camera lens is cracked, it is easy for them to blame it on humidity due to the crack. This is a possible scenario, I can't predict but if we learned anything from repair under warranty, companies will to blame it on the customer before they fix it under warranty.
My advice to you is to cancel the pick up and reschedule another one later, go to ebay and buy a second hand glass lens and glue it yourself. It cost you less than 5$ to do that. Better than relying on their repair and end up paying hundreds of dollars. This way you eliminate the excuse of them blaming the defect on you.
relic said:
After speaking with their customer rep they pointed out to me that it is possible that the device malfunctions because of cracks leading to humidity and temperature problems. And that is not under warranty.
If your camera lens is cracked, it is easy for them to blame it on humidity due to the crack. This is a possible scenario, I can't predict but if we learned anything from repair under warranty, companies will to blame it on the customer before they fix it under warranty.
My advice to you is to cancel the pick up and reschedule another one later, go to ebay and buy a second hand glass lens and glue it yourself. It cost you less than 5$ to do that. Better than relying on their repair and end up paying hundreds of dollars. This way you eliminate the excuse of them blaming the defect on you.
Click to expand...
Click to collapse
Sounds plausible, but that wouldn't make sense in the way the device is manufactured. The CPU/GPU/Radio base i at the bottom. Any malfunctioning due to possible humidity in the camera would only lead to a malfunctioning camera, and that's not the case at this time.
Given, if i had more time i might have placed it, but i'm not in the occasion to do that right now.
I'll just have to keep my fingers crossed, im more afraid they'll go at you for a broken digitizer..
maseo said:
I'll just have to keep my fingers crossed, im more afraid they'll go at you for a broken digitizer..
Click to expand...
Click to collapse
I wish you the best. Let's keep each other updated on the situation. I am curious to hear good news!
relic said:
I wish you the best. Let's keep each other updated on the situation. I am curious to hear good news!
Click to expand...
Click to collapse
The same goes to you! I'm very curious on what will happen..!
gonna miss my phone though..
maseo said:
The same goes to you! I'm very curious on what will happen..!
gonna miss my phone though..
Click to expand...
Click to collapse
Double check this. Pull your battery and make sure that none of the pins are bent and touching each other. This has caused some issues, but not exactly the one you're describing but it can't hurt to check. If they are bent, straighten them out and see if the issue is resolved.
dipaolnv said:
Double check this. Pull your battery and make sure that none of the pins are bent and touching each other. This has caused some issues, but not exactly the one you're describing but it can't hurt to check. If they are bent, straighten them out and see if the issue is resolved.
Click to expand...
Click to collapse
Thanks, but to no avail.
Those 3 pins were straight and sitting nice and snuggly against each other.
i also have a battery problem battery seems to be dying. under 30% phone becomes unstable. also sometimes doenst want to load or boot.
last 2 must be a connector problem (indeed it must be. put battery in without taking care to put contact points in the 3 little squares then the battery doesnt work)
ive mailed custumer service, it must be part of the warranty so i want a new battery
avathar behemoth said:
i also have a battery problem battery seems to be dying. under 30% phone becomes unstable. also sometimes doenst want to load or boot.
last 2 must be a connector problem (indeed it must be. put battery in without taking care to put contact points in the 3 little squares then the battery doesnt work)
ive mailed custumer service, it must be part of the warranty so i want a new battery
Click to expand...
Click to collapse
My problem has nothing to do with the battery at all.. don't hijack this topic for something un-related..
Day 2:
Phone is still enroute to HTC Service Center according to the Servicetracker..
how long does it take to deliver a phone i wonder..
My experience with HTC customer services
In the case of my HD2 (same symptoms):
Went back to Standard ROM/Radio/Bootloader Friday 17/09/10
Confirmed problem still existed on standard software 17/09/10
Called HTC customer services 18/09/10
Collection booked for Monday 20/09/10
Confirmation email received that phone had been received 21/09/10
Status changed from "Received your phone" to "Repairing your phone" 03/10/10
Status changed to "Awaiting despatch" (or something similar) 03/10/10
Received email confirmation phone was being shipped back to me 04/10/10
Received phone back with new IMEI (presume new motherboard) 05/10/10
All in all, I was without the phone for 2 weeks but I have no complaints about the service at all. A message telling me what they'd done to fix the problem would've been nice, but it's fixed and working perfectly so I'll forgive them for that.
After a week without my HD2, my spare phone was really annoying me due to it's lack of capability (HTC StrTrk) so I bought an Orange San Francisco, used it until my HD2 came back then sold it to someone I work with for what I paid for it.
Yeah, the fun thing is, is that the service center is almost figuratively around the corner, still they said it could take up to 2 weeks though.
I'm gonna get a Nokia 5800 as a lend-phone from a friend of mine.
I was looking into getting the Desire HD possibly this friday, but that's just too much as next to having the HD2, haha!
maseo im not trying to hijack anything!
maybe your sister if she looks nice.. so pls dont use that tone!
seems to be a battery issue with your phone so it seems with mine... it could also be a connector/motherboard problem so my post was on topic.
i submitted a problem to tech support and got a ticket they want me to call cust service to check my phone, i dont want to lose it for at least 2 weeks.
i want to get a new battery! so ill try to get that.
(also you reply a lot... do you want your posts to go up or something? )
avathar behemoth said:
maseo im not trying to hijack anything!
maybe your sister if she looks nice.. so pls dont use that tone!
seems to be a battery issue with your phone so it seems with mine... it could also be a connector/motherboard problem so my post was on topic.
i submitted a problem to tech support and got a ticket they want me to call cust service to check my phone, i dont want to lose it for at least 2 weeks.
i want to get a new battery! so ill try to get that.
(also you reply a lot... do you want your posts to go up or something? )
Click to expand...
Click to collapse
Don't want to keep bumping it without no-reason, im just replying that's all ;-)
If it were a battery problem it would show other symptoms, ditto for the connector. Im more confident it's more hardware related, but to be precise what, i don't know.
A new battery is quite inexpensive, why don't you just get one? Saves you the hassle of getting (or trying to get) a new one through HTC.
Day 3 that my phone is underway, takes ages for a small trip by courier apparently ?
maseo said:
Don't want to keep bumping it without no-reason, im just replying that's all ;-)
If it were a battery problem it would show other symptoms, ditto for the connector. Im more confident it's more hardware related, but to be precise what, i don't know.
A new battery is quite inexpensive, why don't you just get one? Saves you the hassle of getting (or trying to get) a new one through HTC.
Day 3 that my phone is underway, takes ages for a small trip by courier apparently ?
Click to expand...
Click to collapse
ya I have the same thing still underway.
relic said:
ya I have the same thing still underway.
Click to expand...
Click to collapse
My god.. almost a week further, it's still enroute?!
how's it going on your end relic?
26/10: Decided to call after a prolonged status update. Summary of conversation: "Yes, everything is fine. No the status hasn't been changed, but you should receive your phone back in about a total of 2 weeks, so somewhere next week i guess."

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