Database Users

HTC are Utter Rubbish! edited - because I may have upset some users..

Sorry to say that I recently went from a wizard (which I've had for 18 months) to a hermes...disappointed doesn't even begin to describe my experience.
I had the 'brick' as I've come to call it, 3 days and already it's deceased.
Started getting the 'phantom taps' and now no TS at all.
Rebooted a dozen times and it just wont get past the screen alignment...in fact if you sit and watch it does it itself!
I even know what the issue is as it's been reported in the past but you'd think HTC would've sorted it by now.
HTC are palming off shonky goods as cutting edge.....really disapointed.

Did you flash a custom ROM onto it? Is it a hardware problem? In any case, it's covered by a warranty, you probably just got a defective unit. IMO, the upgrade from my wizard to hermes was a HUGE difference in performance and I'd never go back.

hardware related
Its hardware related....as the device gets warm (probably room temperature!) the screen expands and the TS membrane is pinched. All kinds of fun ensues!
There's no warranty on it..so it wont be going back.
Chalk another one up to experience.

if you have no warranty then you prob didn't pay much and you prob didn't get a new unit, and you prob didn't even get from a reputable place....so buyer beware...if the deal was to good to be true it prob was and did you ever think to ask yourself why the unit was for sale in the first place.

Assume a lot dontcha
It's brand new...from a friend who upgraded almost immediately to a HTC Touch.
You are correct though - didn't cost me a bean - shame my wizard's already gone....
oh..and while you're at it...get off yer high horse!
Assuming that I'm a dumb hick who'll buy anything that's cheap is a bit insulting..

Andy Phillips said:
It's brand new...from a friend who upgraded almost immediately to a HTC Touch.
You are correct though - didn't cost me a bean - shame my wizard's already gone....
oh..and while you're at it...get off yer high horse!
Assuming that I'm a dumb hick who'll buy anything that's cheap is a bit insulting..
Click to expand...
Click to collapse
If it's brand new from a friend, why not have him simply return the unit as defective??? Besides, just because you aren't the original buyer doesn't mean there is no warranty...

I have both a Wizard and a Hermes. Apart from the Wizard feeling like it is more rugged when it's in your hand, the Hermes is superior in every other way. And when you load WM6 onto the Hermes, it just blows the Wizard away completely.
If you know enough about this device to know that the innards are "expanding" and that something is being pinched by this, it sounds like you've taken it apart.
You're clearly not telling us the whole story in any case. If you ever want real advice for fixing your Hermes instead of just venting and not telling us what you've done to it to cause these problems, a lot of people here will be happy to help you.
BTW, I've found that doing a soft reset after charging it does a lot for any heat problems if this is truly the only problem you're having.

...several screen alignment "fixes" available on this website...

Lay off the guy
Look folks, the 'phantom tap' is a known and documented hardware issue with Hermes and has nothing to do with where/how/when/why the unit was acquired, nor for how much. Wise up (and shut up if you don't know what you're talking about).
To the OP: Don't give up so easily. In my experience HTC tracks the warranty by serial number. Call them and insist on an RMA. I was successful in getting one fixed free of charge. And guess what... I bought it on ebaY, and the warranty seal had been broken!
Btw, it's not the touch screen. Been there, replaced it, didn't fix it.

Thanks vp3G
vp3G said:
Look folks, the 'phantom tap' is a known and documented hardware issue with Hermes and has nothing to do with where/how/when/why the unit was acquired, nor for how much. Wise up (and shut up if you don't know what you're talking about).
To the OP: Don't give up so easily. In my experience HTC tracks the warranty by serial number. Call them and insist on an RMA. I was successful in getting one fixed free of charge. And guess what... I bought it on ebaY, and the warranty seal had been broken!
Btw, it's not the touch screen. Been there, replaced it, didn't fix it.
Click to expand...
Click to collapse
Thanks for that man!
As it turns out the device was still under warranty and it's been returned...just waiting for it to come back!
Funnily enough when I had it the first time, the rom I put on it was your 'Black Satin'! Nice ROM, particularly the file explorer replacement!
Personally I didn't see much in the way of difference between the hermes and the wizard....but I did have it only for three days.
When I get it back I and test it out a bit more, I will gladly eat my words if it out performs the old wizard.
Anyway, I wasn't slating the hermes in itself..many of my friends have one p )..it was HTC themselves for still selling devices to consumers with a known fault.
Andy.

Andy Phillips said:
Sorry to say that I recently went from a wizard (which I've had for 18 months) to a hermes...disappointed doesn't even begin to describe my experience.
I had the 'brick' as I've come to call it, 3 days and already it's deceased.
Started getting the 'phantom taps' and now no TS at all.
Rebooted a dozen times and it just wont get past the screen alignment...in fact if you sit and watch it does it itself!
I even know what the issue is as it's been reported in the past but you'd think HTC would've sorted it by now.
HTC are palming off shonky goods as cutting edge.....really disapointed.
Click to expand...
Click to collapse
One dud BMW doesn't make BMW's bad cars. You got a dud, plain and simple. Return it for one that works.
HTC has impressed me, especially lately as they are trying to "redesign" the interface for windows mobile to make it actually usable.

BMWs are incredibly bad cars for the price they are sold for.

Andy Phillips said:
As it turns out the device was still under warranty and it's been returned...just waiting for it to come back!
Click to expand...
Click to collapse
Well..... imagine that...
Funnily enough when I had it the first time, the rom I put on it was your 'Black Satin'! Nice ROM, particularly the file explorer replacement!
Click to expand...
Click to collapse
Thanks, but I can't take credit for Black Satin... that's JasJamming's ROM...
Personally I didn't see much in the way of difference between the hermes and the wizard....but I did have it only for three days.
When I get it back I and test it out a bit more, I will gladly eat my words if it out performs the old wizard.
Click to expand...
Click to collapse
Hope you're hungry...
Anyway, I wasn't slating the hermes in itself..many of my friends have one p )..it was HTC themselves for still selling devices to consumers with a known fault.
Click to expand...
Click to collapse
It's a valid gripe, IMO. The problem you experienced is certainly 'hush-hush' with them.

@vp3G
aaah....I thought it was your rom because of the nifty splash screens!
I was considering getting a kaiser but I think I will play it safe and wait until it's been 'in the field' for a while...
See you later,
Andy.

i am going to SE support wish me luck !

LOL
my experience with them is not good..
i need to change
- battery cover ( faded )
- casing ( cracks )
My camera button is crazy
Keyboard is wierd
sigh

Best of luck mate....tell me when that keyboard gets better because mine is fcked too

My spacebar is quite unresponsive, have two cracks, and my slider is wobbly as well

how long have you guys had your phones' for?
i'm just starting an 18month contract so this doesnt bode well.
anyone with an launch month x1 that is still in full working order?

GL man. SE sucks.

GL
@deepmenace
I had my phone since christmas and its working very well no cracks, no troubles

me too
ive had man just over a month and no cracks or build quality issues.
The signal is still garbage compared with my k800i and i already have the latest firmware.

back ..
they changed my battery over and the horror begins!!!
keyboard, camera button, NO STOCK
cracks in cover, will be charged around 60 usd NO WAY
i think this IS my last SE phone.. will try to jump ship to touch hd or something asap

leobox1 said:
i think this IS my last SE phone.. will try to jump ship to touch hd or something asap
Click to expand...
Click to collapse
Don't forgot X1 is made by HTC...

yah but its SE service

dadeadman said:
My spacebar is quite unresponsive, have two cracks, and my slider is wobbly as well
Click to expand...
Click to collapse
Wobbly is standard and I am used to it. But the rest are unacceptable.
dadeadman, I am also Singaporean. Wanna go Service Centre or Small Claims Trbunal together? The SE support most likely won't give us much help. ALso, even if they did, the problems will come back again. I am really not fond of this crap.
leobox1 said:
back ..
they changed my battery over and the horror begins!!!
keyboard, camera button, NO STOCK
cracks in cover, will be charged around 60 usd NO WAY
i think this IS my last SE phone.. will try to jump ship to touch hd or something asap
Click to expand...
Click to collapse
Force them to give you a exchange.
Mopral said:
Don't forgot X1 is made by HTC...
Click to expand...
Click to collapse
So? HTC was making the phone for SE. Anyone else think that HTC was trying to mess with Sony Ericsson? All the delays even though a prototype was available very early on? And now after the phone is launched, so many problems.
Nah, the above is just pure speculation.
leobox1 said:
yah but its SE service
Click to expand...
Click to collapse
Soon countries have better service, such as those in Europeran countries I believe.

it is so tough to find a good phone !

leobox1 said:
it is so tough to find a good phone !
Click to expand...
Click to collapse
Word! I'm so fraid that my phone is going to be fcked up soon as well...

superweijie said:
Wobbly is standard and I am used to it. But the rest are unacceptable.
dadeadman, I am also Singaporean. Wanna go Service Centre or Small Claims Trbunal together? The SE support most likely won't give us much help. ALso, even if they did, the problems will come back again. I am really not fond of this crap.
Force them to give you a exchange.
So? HTC was making the phone for SE. Anyone else think that HTC was trying to mess with Sony Ericsson? All the delays even though a prototype was available very early on? And now after the phone is launched, so many problems.
Nah, the above is just pure speculation.
Soon countries have better service, such as those in Europeran countries I believe.
Click to expand...
Click to collapse
How many times has your X1 cracked? Won't Small Claims Tribunals cause lots of hassle?

is the touch hd good btw??? anyone knows.. if not what is the best keyboard winmo?

Every phone will have its own prb

superweijie said:
dadeadman, I am also Singaporean. Wanna go Service Centre or Small Claims Trbunal together? The SE support most likely won't give us much help. ALso, even if they did, the problems will come back again. I am really not fond of this crap.
Force them to give you a exchange.
Soon countries have better service, such as those in Europeran countries I believe.
Click to expand...
Click to collapse
Small Claims Tribunal!? That's a little exaggerated, right? Doubt you're gonna get anything out of this. Ain't exactly illogical of them to be claiming any exterior physical defects to be due to wear & tear. After all, not everyone who bought the phone has gone back to them to complain. We're probably just the unlucky ones (my X1's more or less ok except for the wobbly slider and paint chips on the battery cover).
As for better service in other countries, well, think it all depends. After all, the service centre here is outsourced.

ipporek, got yours fixed?

dadeadman said:
ipporek, got yours fixed?
Click to expand...
Click to collapse
Went to the service centre (both Wisma and Junction 8) a couple of times with regards to the wobbliness and always got the same answer that it is normal. As for battery cover, got it replaced once cos of a 'hump' in the middle when I first got it, but even with the new cover, I'm still getting the paint peel. Am considering buying an extra battery cover.

what? they gave u a new one and it peels again???????

Sony Ericsson Xperia X1 no longer sold on o2!

Just called up to see if I could get my phone replaced due to a crack in the handset and the guy said that the structural defect is not covered even though I have sent it back before with the same problem.. the thought it sounded a bit fishy so went onto the o2 website to find that they no longer sell the device most likely due to the poor build even though that was supposed to be fixed with the new model, this means that any one wanting to get there phone replaced by o2 will be sadly disappointed.

damn, sorry to hear that mate, looks like i got mine just in time
a few weeks back, i complained of the cracks in the case, got told i would be sent a refurbished one when they received my one back from me.
i never sent it, and received a new one anyway. got lucky!
if i were you i'd complain like hell- there must be something they can do?! money off line-rental, different phone to replace x1?

vodafone did the same thing months ago but i'd send to SE cause you know they will

I'm gona complain like hell just like you said and get them to give me a new phone.. I do like my xperia but its got a crack running from the volume buttons to the battery cover making it really loose so the cover falls off sometimes and last time I took it back was because the volume buttons stopped working due to a similar crack!
might see if i can get an iphone just because I know the built quality is sound..

once i got my phone replaced i sold it immediately, yoг should have done the same. A lot of people were replacing the phones several times, so that could not be forever. Operators do not want to lose money =))

chaosant said:
I'm gona complain like hell just like you said and get them to give me a new phone.. I do like my xperia but its got a crack running from the volume buttons to the battery cover making it really loose so the cover falls off sometimes and last time I took it back was because the volume buttons stopped working due to a similar crack!
might see if i can get an iphone just because I know the built quality is sound..
Click to expand...
Click to collapse
when this happened to me at vodafone since they no longer buy the x1 they sent me about 6 xperias all of them used.... some even having cracks......
So you might end up getting a used one :S

yeah, the one i got was 'refurbished', but i honestly could not find a fault with it, no marks, no scratches, no sign of wear.
BUT there is a little rattle coming from inside when i shake the thing... but it works perfectly well

msc125 said:
yeah, the one i got was 'refurbished', but i honestly could not find a fault with it, no marks, no scratches, no sign of wear.
BUT there is a little rattle coming from inside when i shake the thing... but it works perfectly well
Click to expand...
Click to collapse
cool! i think all xperias have that its something to do with the sliding mechanism

Damn i just sent my X1 to voda due to it not charging or connecting via mini usb port.
I would like my broken X1 back so I can send it to SE rather than having a refurbed model.

Jasand said:
Damn i just sent my X1 to voda due to it not charging or connecting via mini usb port.
I would like my broken X1 back so I can send it to SE rather than having a refurbed model.
Click to expand...
Click to collapse
i feel your pain! >.<

comeradealexi said:
cool! i think all xperias have that its something to do with the sliding mechanism
Click to expand...
Click to collapse
It's the optical joystick, at least on mine, that makes that light rattle. The sliding mechanism is solid.

Most have got lucky, phoned O2 on Wednesday 02/09 as phone won't conenct to internet, got told to send it back and they would sort out a repair/replace, got home from work yesterday and they had delivered a replacement. If it is a re-furb it is immaculate. so up to yesterday they were still replacing them

xperiance said:
It's the optical joystick, at least on mine, that makes that light rattle. The sliding mechanism is solid.
Click to expand...
Click to collapse
cheers, my old xperia had that optical joystick rattle, this is something else, but hey like i said... works good

now i'm regretting getting the xperia even though i do love it, might wait for the x2... does anyone know if it's coming out on o2?

see if i worked at 02 i'd of seen what a disaster the x1 was with the cracks ect and how many times this device had to get sent back and selling the x2 would be a risk, a gamble because the x1 caused so many problems - vodafone and o2 both saw these problems and vodafone dont sell ANY windows mobile devices now either so...

waiting for the xperia x10 now, phone contract doesnt run out till June :/ hopefully some good phones will be out by then. Thinking that android may be the way forward but might go for a blackberry or maybe even the iphone 3gs we will see.

please watch image of my display

I see a strange thing watching backlight my display: see image below.
thank you

gulluwing said:
I see a strange thing watching backlight my display: see image below.
thank you
Click to expand...
Click to collapse
What a load of crap HTC products are. i am so f'in sure of this now. Never ever saw this happening to any other product of any other company!
I just got the same problem.! i had protector on, and took care of it well, note ven using it much from past month. But still it happened. Its called 'Norton Rings'. I just posted the same problem.

have you solved the problem? I sent an email to htc assistence and they
have suggested me to try to do an hard reset: can you tell me how you solved the question.
thank you
Gothik said:
What a load of crap HTC products are. i am so f'in sure of this now. Never ever saw this happening to any other product of any other company!
I just got the same problem.! i had protector on, and took care of it well, note ven using it much from past month. But still it happened. Its called 'Norton Rings'. I just posted the same problem.
Click to expand...
Click to collapse

AHHAA hard reset wont ever solve it. its hardware related not software. (fools htc)
No dude, no solution. do check my thread, click and bit a see it.
Two tricks were one of scotch tape, other lighter (fire) nothing worked.
proper is to get it repaired. costly work now . i am sue you are as angry as i am.
Man its so f'in crap! your htc has same problem as mine. same area, same size. When did you bought yous?

I bought it 2 months ago: I can't find your thread, can indicate it me? My device runs perfectly, the only thing is this strange effect on display: how goes your device?
thank you
Gothik said:
AHHAA hard reset wont ever solve it. its hardware related not software. (fools htc)
No dude, no solution. do check my thread, click and bit a see it.
Two tricks were one of scotch tape, other lighter (fire) nothing worked.
proper is to get it repaired. costly work now . i am sue you are as angry as i am.
Man its so f'in crap! your htc has same problem as mine. same area, same size. When did you bought yous?
Click to expand...
Click to collapse

http://forum.xda-developers.com/showthread.php?t=758809

Exactly the same problem!!! :S

Gothik said:
What a load of crap HTC products are. i am so f'in sure of this now. Never ever saw this happening to any other product of any other company!
I just got the same problem.! i had protector on, and took care of it well, note ven using it much from past month. But still it happened. Its called 'Norton Rings'. I just posted the same problem.
Click to expand...
Click to collapse
Actually its called Newton Rings and the only way to fix this is a repair, sorry. I had one with one with my Touch Diamond2 and bought a replacement touchscreen from ebay (hongkong) and repaired it myself.
One Touch2 is still waiting for his replacement (shipping takes a loooooooooooooong time...), but the disassembly is easy.
BTW, its a warranty issue, maybe that helps.

Just Received HTC Desire HD

well i was in a law suite with HTC for the issues i was having with my HTC Desire issues so i received a new desire hd for all the issues i went through even though HTC took a year to settle lol
so do you guys like your Desire HD

Congrats on getting the HD. Your going to love it. Im delighted with my one.

I got mine on 2 days back. I am loving it with Gingerbread sense.
Sent from my Desire HD

congratz.. now go to DHD dev and flash the gingerbread rom on it..

+1, then you never look back on your desire anymore

lol that statement is so true i cant put this phone down, lol as well i have not touched my iphone in days my buddy has a iphone 4 as well and he was blown away by the htc Desire HD i know the GPU is not all that but what i use it for it is amazing he just fell in love now he wants one

I must be the only person who doesn't love this phone, its not that I dont like it, its just that there seems to be a lot of issues.
I got mine on Saturday, it was a Vodafone UK upgrade, and coming to this from the orginal Desire has been a BIG DISAPPOINTMENT
The one thing I noticed as soonas I took it out of the box was the seemingly sharp edges around the screen area, the phone itself is sluggish and the screen can be very non-responsive, I cant for the love of all thats almighty get the HTCSense to work - in fact cant even create an account, cant download Locations, the GPS wont work because it says it cant find the satellites even when I'm outside, and the list just goes on.
I loved my original Desire and chose it over the iPhone 4 and thought this would be the next step up buy boy was I wrong. Chances are Ive just got a bad one, but its hasnt half dented my confidence in what I originally thought was a great brand.
As I said, I had the phone as an Vodafone upgrade through Phones4U in the UK. Are they likely to give me a new phone or will they make me have this one repaired? To be honest, I dont want it repaired I just want a new one.
Suggestions please

It sounds like you got a bad one. You could try a factory reset and see if that speeds it back up to normal. If not I would suggest they change it for you. There are plenty of YouTube videos showing the normal (non-sluggish) speed. If your one doesn't match - ask them why it is so slow.
My 2 cents.

I would suggest the same as Grant Barker, sounds like you've got some kind of issuse!
Factory reset is always an good idea! ;-)

ulstersam said:
As I said, I had the phone as an Vodafone upgrade through Phones4U in the UK. Are they likely to give me a new phone or will they make me have this one repaired? To be honest, I dont want it repaired I just want a new one.
Suggestions please
Click to expand...
Click to collapse
IANAL but distance selling reg's should cover this, you are entitled to reject the phone within seven days, personally I would speak with Phones4U as i have found them very helpfull in the past if no joy there try speaking to vodafone aswell.
But it does sound like you've recieved a lemon, even if I did find SENSE slowed the phone down over vanilla android.

1st thing I tried was a factory reset and to be honest, I think its made a blind bit of difference.
Thanks for the heads up people, I'll let you know how this progresses.

you will have to contact the company and explain to them u have a DOA

ulstersam said:
I must be the only person who doesn't love this phone, its not that I dont like it, its just that there seems to be a lot of issues.
I got mine on Saturday, it was a Vodafone UK upgrade, and coming to this from the orginal Desire has been a BIG DISAPPOINTMENT
The one thing I noticed as soonas I took it out of the box was the seemingly sharp edges around the screen area, the phone itself is sluggish and the screen can be very non-responsive, I cant for the love of all thats almighty get the HTCSense to work - in fact cant even create an account, cant download Locations, the GPS wont work because it says it cant find the satellites even when I'm outside, and the list just goes on.
I loved my original Desire and chose it over the iPhone 4 and thought this would be the next step up buy boy was I wrong. Chances are Ive just got a bad one, but its hasnt half dented my confidence in what I originally thought was a great brand.
As I said, I had the phone as an Vodafone upgrade through Phones4U in the UK. Are they likely to give me a new phone or will they make me have this one repaired? To be honest, I dont want it repaired I just want a new one.
Suggestions please
Click to expand...
Click to collapse
Dont know what phone you got but got mine from orange Uk in november and guess what no regrets was going to buy iphone but no way Android + HTC = Pure domination over iphone

HTC suck DHD HD7 or Phone4u?
ghostofcain said:
IANAL but distance selling reg's should cover this, you are entitled to reject the phone within seven days, personally I would speak with Phones4U as i have found them very helpfull in the past if no joy there try speaking to vodafone aswell.
But it does sound like you've recieved a lemon, even if I did find SENSE slowed the phone down over vanilla android.
Click to expand...
Click to collapse
HI hi hi
I'm just on to leav HTC at all.
I've order DHD from ....dialaphone.com(phone4u)
Second day I just ask to cancel my order for poor quality of finish AL-housing and plastic sim cover was just realy beadly made!!!
After canceling it I've order HD7 from dialaphone.com(phone4u)
Same sh.t realy same sh.t.
Baterry cover, plastic frame with scratches and in the middle of screen big looks like somone try to pull it off.You can see parts inside!!!
Was canceled !!!
No HTC in near future! Nono!
Is this fault of HTC TW? or Phone4u UK is selling some sort of 2nd quality ****?

Welcome from the owners of SHD.
Sense is really nice, I think.
With other Nosense Rom's i took less pleasure to use my phone.
In addition, drivers included in HTC sense, allow the phone to be much less energy.
Otherwise, you must hack the kernel.

-jen94ek- said:
HI hi hi
I'm just on to leav HTC at all.
I've order DHD from ....dialaphone.com(phone4u)
Second day I just ask to cancel my order for poor quality of finish AL-housing and plastic sim cover was just realy beadly made!!!
After canceling it I've order HD7 from dialaphone.com(phone4u)
Same sh.t realy same sh.t.
Baterry cover, plastic frame with scratches and in the middle of screen big looks like somone try to pull it off.You can see parts inside!!!
Was canceled !!!
No HTC in near future! Nono!
Is this fault of HTC TW? or Phone4u UK is selling some sort of 2nd quality ****?
Click to expand...
Click to collapse
Dude u got some bad luck becuase my self i have no issues ya the battery cover is plastic so are many other phones just be carefull anyways good luck to u

see i used to hate HTC with a passion since the touch days there quality sucked with so many issues and out of no where look at them now all i can say is this handset just kills my iphone 4 in so many ways its like HTC its like HTC is taking a **** on apple now if only HTC can have internal memory liek apple then we are good to go

seanybiker said:
Congrats on getting the HD. Your going to love it. Im delighted with my one.
Click to expand...
Click to collapse
Me tooo Welome to the club!!

Got my desire hd as a tmobile upgrade and loved every second.with it expect for the usb charging.
Just make sure a factory reset is done if it running slow
Sent from my DHD