Database Users

HTC are Utter Rubbish! edited - because I may have upset some users..

Sorry to say that I recently went from a wizard (which I've had for 18 months) to a hermes...disappointed doesn't even begin to describe my experience.
I had the 'brick' as I've come to call it, 3 days and already it's deceased.
Started getting the 'phantom taps' and now no TS at all.
Rebooted a dozen times and it just wont get past the screen alignment...in fact if you sit and watch it does it itself!
I even know what the issue is as it's been reported in the past but you'd think HTC would've sorted it by now.
HTC are palming off shonky goods as cutting edge.....really disapointed.

Did you flash a custom ROM onto it? Is it a hardware problem? In any case, it's covered by a warranty, you probably just got a defective unit. IMO, the upgrade from my wizard to hermes was a HUGE difference in performance and I'd never go back.

hardware related
Its hardware related....as the device gets warm (probably room temperature!) the screen expands and the TS membrane is pinched. All kinds of fun ensues!
There's no warranty on it..so it wont be going back.
Chalk another one up to experience.

if you have no warranty then you prob didn't pay much and you prob didn't get a new unit, and you prob didn't even get from a reputable place....so buyer beware...if the deal was to good to be true it prob was and did you ever think to ask yourself why the unit was for sale in the first place.

Assume a lot dontcha
It's brand new...from a friend who upgraded almost immediately to a HTC Touch.
You are correct though - didn't cost me a bean - shame my wizard's already gone....
oh..and while you're at it...get off yer high horse!
Assuming that I'm a dumb hick who'll buy anything that's cheap is a bit insulting..

Andy Phillips said:
It's brand new...from a friend who upgraded almost immediately to a HTC Touch.
You are correct though - didn't cost me a bean - shame my wizard's already gone....
oh..and while you're at it...get off yer high horse!
Assuming that I'm a dumb hick who'll buy anything that's cheap is a bit insulting..
Click to expand...
Click to collapse
If it's brand new from a friend, why not have him simply return the unit as defective??? Besides, just because you aren't the original buyer doesn't mean there is no warranty...

I have both a Wizard and a Hermes. Apart from the Wizard feeling like it is more rugged when it's in your hand, the Hermes is superior in every other way. And when you load WM6 onto the Hermes, it just blows the Wizard away completely.
If you know enough about this device to know that the innards are "expanding" and that something is being pinched by this, it sounds like you've taken it apart.
You're clearly not telling us the whole story in any case. If you ever want real advice for fixing your Hermes instead of just venting and not telling us what you've done to it to cause these problems, a lot of people here will be happy to help you.
BTW, I've found that doing a soft reset after charging it does a lot for any heat problems if this is truly the only problem you're having.

...several screen alignment "fixes" available on this website...

Lay off the guy
Look folks, the 'phantom tap' is a known and documented hardware issue with Hermes and has nothing to do with where/how/when/why the unit was acquired, nor for how much. Wise up (and shut up if you don't know what you're talking about).
To the OP: Don't give up so easily. In my experience HTC tracks the warranty by serial number. Call them and insist on an RMA. I was successful in getting one fixed free of charge. And guess what... I bought it on ebaY, and the warranty seal had been broken!
Btw, it's not the touch screen. Been there, replaced it, didn't fix it.

Thanks vp3G
vp3G said:
Look folks, the 'phantom tap' is a known and documented hardware issue with Hermes and has nothing to do with where/how/when/why the unit was acquired, nor for how much. Wise up (and shut up if you don't know what you're talking about).
To the OP: Don't give up so easily. In my experience HTC tracks the warranty by serial number. Call them and insist on an RMA. I was successful in getting one fixed free of charge. And guess what... I bought it on ebaY, and the warranty seal had been broken!
Btw, it's not the touch screen. Been there, replaced it, didn't fix it.
Click to expand...
Click to collapse
Thanks for that man!
As it turns out the device was still under warranty and it's been returned...just waiting for it to come back!
Funnily enough when I had it the first time, the rom I put on it was your 'Black Satin'! Nice ROM, particularly the file explorer replacement!
Personally I didn't see much in the way of difference between the hermes and the wizard....but I did have it only for three days.
When I get it back I and test it out a bit more, I will gladly eat my words if it out performs the old wizard.
Anyway, I wasn't slating the hermes in itself..many of my friends have one p )..it was HTC themselves for still selling devices to consumers with a known fault.
Andy.

Andy Phillips said:
Sorry to say that I recently went from a wizard (which I've had for 18 months) to a hermes...disappointed doesn't even begin to describe my experience.
I had the 'brick' as I've come to call it, 3 days and already it's deceased.
Started getting the 'phantom taps' and now no TS at all.
Rebooted a dozen times and it just wont get past the screen alignment...in fact if you sit and watch it does it itself!
I even know what the issue is as it's been reported in the past but you'd think HTC would've sorted it by now.
HTC are palming off shonky goods as cutting edge.....really disapointed.
Click to expand...
Click to collapse
One dud BMW doesn't make BMW's bad cars. You got a dud, plain and simple. Return it for one that works.
HTC has impressed me, especially lately as they are trying to "redesign" the interface for windows mobile to make it actually usable.

BMWs are incredibly bad cars for the price they are sold for.

Andy Phillips said:
As it turns out the device was still under warranty and it's been returned...just waiting for it to come back!
Click to expand...
Click to collapse
Well..... imagine that...
Funnily enough when I had it the first time, the rom I put on it was your 'Black Satin'! Nice ROM, particularly the file explorer replacement!
Click to expand...
Click to collapse
Thanks, but I can't take credit for Black Satin... that's JasJamming's ROM...
Personally I didn't see much in the way of difference between the hermes and the wizard....but I did have it only for three days.
When I get it back I and test it out a bit more, I will gladly eat my words if it out performs the old wizard.
Click to expand...
Click to collapse
Hope you're hungry...
Anyway, I wasn't slating the hermes in itself..many of my friends have one p )..it was HTC themselves for still selling devices to consumers with a known fault.
Click to expand...
Click to collapse
It's a valid gripe, IMO. The problem you experienced is certainly 'hush-hush' with them.

@vp3G
aaah....I thought it was your rom because of the nifty splash screens!
I was considering getting a kaiser but I think I will play it safe and wait until it's been 'in the field' for a while...
See you later,
Andy.

BATTERY COVER CRACK! Have you got one Too???

Hi everybody ,
I haven't been around in a while. I just wanted to point out that some people have noticed a small crack on the back case of the sapphire , HTC magic etc. where the mesh is up the top......
I noticed it and others have on another forum , so i thought it might be a good idea to see if you have it too???
Just wondering if anyone on here had the same problem??

So no one else has this problem?

Nope mines fine, treat it better

Wombat said:
Nope mines fine, treat it better
Click to expand...
Click to collapse
LOL , I treat mine like royalty
I thought i would bring it up as users of the vodafone UK Forum board have raised this issue that a number of people have this problem. It seems Like a design fault
Have a read through hear
http://forum.vodafone.co.uk/index.php?showtopic=26511
Good to hear you have not got it though , The HTC MAGIC is a BEAUTIFUL piece of kit

I have exactly the same crack on the back case of my Vodafon DE

Strange isn't it , Definetly a manufacturers fault
Be warned , it could get larger! As seen in the forum link posted above there is a picture.
According to vodafone , to get it repaired you have to send it off using the repair process which takes about 5 days !!
All to get the case replaced

CLLC said:
Strange isn't it , Definetly a manufacturers fault
Be warned , it could get larger! As seen in the forum link posted above there is a picture.
According to vodafone , to get it repaired you have to send it off using the repair process which takes about 5 days !!
All to get the case replaced
Click to expand...
Click to collapse
That's still probably acceptable for many. The people in the link said that it keeps getting bigger and bigger. You're better off looking for a point in time where it would optimal for you to send it off. Then you can give yourself some leeway instead of having to do it as the massive crack in the back of the case demands.

Wow, I just checked mine and I have one too! Never noticed that before! I've had mine a couple of weeks and have looked after it like a baby. Maybe it was there from the start but it's so tiny I didn't notice.

mine got no crack

Mine has the tiniest of cracks but I'm not going to send it off to Vodafone to get fixed. As soon as it launches as the myTouch 3g in the USA aren't they going to be selling new back fascias anyway with designs etc? I think I'll just pick one up on the cheap on ebay when it comes to it getting horribly bad

wowo~~~~mine is ok, and I had used for around two monthes already.

TAM1m said:
I have exactly the same crack on the back case of my Vodafon DE
Click to expand...
Click to collapse
When did you buy?Did you try to repair it? Hope you can fix it good luck

Mine has the tiniest of cracks but I'm not going to send it off to Vodafone to get fixed. As soon as it launches as the myTouch 3g in the USA aren't they going to be selling new back fascias anyway with designs etc? I think I'll just pick one up on the cheap on ebay when it comes to it getting horribly bad
Click to expand...
Click to collapse
This makes the most sense. Hell, even just buy an OEM cover...I don't see what the big deal is!

Sony Ericsson Xperia X1 no longer sold on o2!

Just called up to see if I could get my phone replaced due to a crack in the handset and the guy said that the structural defect is not covered even though I have sent it back before with the same problem.. the thought it sounded a bit fishy so went onto the o2 website to find that they no longer sell the device most likely due to the poor build even though that was supposed to be fixed with the new model, this means that any one wanting to get there phone replaced by o2 will be sadly disappointed.

damn, sorry to hear that mate, looks like i got mine just in time
a few weeks back, i complained of the cracks in the case, got told i would be sent a refurbished one when they received my one back from me.
i never sent it, and received a new one anyway. got lucky!
if i were you i'd complain like hell- there must be something they can do?! money off line-rental, different phone to replace x1?

vodafone did the same thing months ago but i'd send to SE cause you know they will

I'm gona complain like hell just like you said and get them to give me a new phone.. I do like my xperia but its got a crack running from the volume buttons to the battery cover making it really loose so the cover falls off sometimes and last time I took it back was because the volume buttons stopped working due to a similar crack!
might see if i can get an iphone just because I know the built quality is sound..

once i got my phone replaced i sold it immediately, yoг should have done the same. A lot of people were replacing the phones several times, so that could not be forever. Operators do not want to lose money =))

chaosant said:
I'm gona complain like hell just like you said and get them to give me a new phone.. I do like my xperia but its got a crack running from the volume buttons to the battery cover making it really loose so the cover falls off sometimes and last time I took it back was because the volume buttons stopped working due to a similar crack!
might see if i can get an iphone just because I know the built quality is sound..
Click to expand...
Click to collapse
when this happened to me at vodafone since they no longer buy the x1 they sent me about 6 xperias all of them used.... some even having cracks......
So you might end up getting a used one :S

yeah, the one i got was 'refurbished', but i honestly could not find a fault with it, no marks, no scratches, no sign of wear.
BUT there is a little rattle coming from inside when i shake the thing... but it works perfectly well

msc125 said:
yeah, the one i got was 'refurbished', but i honestly could not find a fault with it, no marks, no scratches, no sign of wear.
BUT there is a little rattle coming from inside when i shake the thing... but it works perfectly well
Click to expand...
Click to collapse
cool! i think all xperias have that its something to do with the sliding mechanism

Damn i just sent my X1 to voda due to it not charging or connecting via mini usb port.
I would like my broken X1 back so I can send it to SE rather than having a refurbed model.

Jasand said:
Damn i just sent my X1 to voda due to it not charging or connecting via mini usb port.
I would like my broken X1 back so I can send it to SE rather than having a refurbed model.
Click to expand...
Click to collapse
i feel your pain! >.<

comeradealexi said:
cool! i think all xperias have that its something to do with the sliding mechanism
Click to expand...
Click to collapse
It's the optical joystick, at least on mine, that makes that light rattle. The sliding mechanism is solid.

Most have got lucky, phoned O2 on Wednesday 02/09 as phone won't conenct to internet, got told to send it back and they would sort out a repair/replace, got home from work yesterday and they had delivered a replacement. If it is a re-furb it is immaculate. so up to yesterday they were still replacing them

xperiance said:
It's the optical joystick, at least on mine, that makes that light rattle. The sliding mechanism is solid.
Click to expand...
Click to collapse
cheers, my old xperia had that optical joystick rattle, this is something else, but hey like i said... works good

now i'm regretting getting the xperia even though i do love it, might wait for the x2... does anyone know if it's coming out on o2?

see if i worked at 02 i'd of seen what a disaster the x1 was with the cracks ect and how many times this device had to get sent back and selling the x2 would be a risk, a gamble because the x1 caused so many problems - vodafone and o2 both saw these problems and vodafone dont sell ANY windows mobile devices now either so...

waiting for the xperia x10 now, phone contract doesnt run out till June :/ hopefully some good phones will be out by then. Thinking that android may be the way forward but might go for a blackberry or maybe even the iphone 3gs we will see.

HTC Tattoo peeling off metal coating on keypad

Anyone of you here experience such problem?
peeling off metal coating on keypad after 3 month usage.
Please attached photo of the keypad. We need HTC Taiwan to rectify the issue ASAP and of course a valid warranty claim to all tattoo user here.

yes im having the same problem too....my back key is the same as yours....

shazarul said:
yes im having the same problem too....my back key is the same as yours....
Click to expand...
Click to collapse
i just send an email to HTC HQ for their clarification of the poor material surfaces on tattoo keypad.
I'm waiting for their replies regarding the warranty claim as local SiS distributor can't make any decision regarding the keypad issue. They charge MYR150.00 for the stupid keypad. I'm not going to pay for this low quality keypad.

I'm also having the same pro.

Wow, that's really poor quality, I was kind of expecting more from HTC.
This cartainly makes me think twice about buying this device.
I might as well ad that this is not the first time i read about this issue, the pics made this problem so much clearer though. It's also sad to see that this issue actually seem to be so common=/
Too bad that the shell is the only affordable spare part.
Even if the warranty covers this, the buttons has been "worn out" far too fast. So the new ones would be worn out just as fast if they don't do something about the quality. Which I highly doubt that they will, HTC seems to have forsaken this phone a long time ago.
Still, this will be an interesting thread to follow. And after all, the tattoo is still the only android phone that I'd be interested in owning.

Please attached picture of the peeling off metal coating on the keypad. We need HTC Taiwan to rectify the issue.

mine is doing the same thing. I hope I can get warranty for this. Its very frustrating. especially when the phone is only 4 months old.

mine worn out in less than a month... sux...

hmm I have my Tattoo since begin of january and have not such problems like you all (I cannot say that I dont use it a lot...).
Well im from germany, dont know if this matters...

you would think they would use real metal but its only a coating

Same problem, I've had it since December.
=(

outrages
New Response From [ Ryan (SEA Support (Tech)) ]
Dear W,
Thank you for contacting HTC.
We hope you are well. We are very sorry to hear of the issue you are currently experiencing.
But I am sorry that since the cover of phone is not covered by the warranty, so we cannot replace it as in warranty.
Again, we are sorry for the unhappiness and thank you for your consideration.
Best regards.
Ryan
HTC
Hotline: 1800 238 7788
Service Hours: 8 am - 8 pm, Monday - Saturday (except Public Holidays)
Click to expand...
Click to collapse
Attn: Peter Chou, HTC CEO (god bless you)

but its not the cover of the phone! its a part of the phone >:l

New Response From [ Ryan (SEA Support (Tech)) ]
Dear William,
Thank you for contacting HTC.
I have checked with the high level and they cannot accept the repair as in warranty. So I am sorry that if you want to repair it, you still need to pay.
Best Regards,
Ryan
Click to expand...
Click to collapse
this will be my 2nd and last android phone from HTC. I rather get motorola.

Sucks that HTC doesn't care.=/ Too bad the new covers doesn't come with new keys like in the good old days.
Keys that wear out in less than a couple of months kind of ruins the point with changeable covers.
There wouldn't be much point in repairing the keyboard either, since the quality is this bad, it'd just look the same in a couple of months.
I have never had a phone with that bad quality on the button, HTC must have been aware of this from the start, I mean, they must test the product before releasing it...
I wonder is there is something you can "coat" the keys with to strengthen them? That way so that other users could prevent this.
A good idea is to tell everyone with this problem to contact HTC with pictures of the issue. If enough people complain perhaps they will do something..

htc desire would be next suffer same fate as us. Their button also using metal coating.

does anyone know if I can replace the keys by myself? and if I can, where can I buy them from??
thanks

SOLUTION
Sorry for my english, but i find it: repairhppda.com/keypad-for-htc-tattoo-p-2511.html
anyone know this people?

morfina said:
Sorry for my english, but i find it: repairhppda.com/keypad-for-htc-tattoo-p-2511.html
anyone know this people?
Click to expand...
Click to collapse
they seem ok my friend...

me too, same problem

Arrggghhh...Not Again..I'm Sick of This..!!!

Seriously...I just can't believe my luck.....been using the replacement Note since Friday after receiving it on Thursday from handtec....
GUESS WHAT???....I have found another TWO black DEAD PIXELS!!!!
I found it when I was browsing through XDA....although they are not very visible....but I can still see them when I look closer to the screen, and they really BUG me....!!
Man...it's either that handtec sells inferior quality Notes or Samsung has done a really bad job with screen quality control...At the end of the day...I am really sick and tired of receiving, returning and receiving and now have to returning it again!!!!
Anyone got any advice what I should do now??? Should I return it again or just bear with it or just give up the Note totally?? I mean, it's quite expensive to send it back again and will probably take another 2 weeks for me to get the replacement.
Take a look at the photos..
cheers!

This phone really does have bad quality... I'm on my third galaxy note now and it too has screen problems like the others had (dead pixels, burn-in effect, banding etc), not only does it have a defective screen but the gyroscope isn't working! I've never had such a bad experience with any other phone in the past, I've come to the conclusion that this phone.. just.. sucks. Oh yeah, I bought an Galaxy S2 for my gf and it too had these problems with the screen. Maybe it's not only Galaxy Note that sucks, but the company Samsung. I've never EVER had problems like these with Sony Ericsson or Apple.

SrAdama said:
This phone really does have bad quality... I'm on my third galaxy note now and it too has screen problems like the others had (dead pixels, burn-in effect, banding etc), not only does it have a defective screen but the gyroscope isn't working! I've never had such a bad experience with any other phone in the past, I've come to the conclusion that this phone.. just.. sucks. Oh yeah, I bought an Galaxy S2 for my gf and it too had these problems with the screen. Maybe it's not only Galaxy Note that sucks, but the company Samsung. I've never EVER had problems like these with Sony Ericsson or Apple.
Click to expand...
Click to collapse
so.....your third one has screen problems too? Is it bad? You have giving up returning it?
Hopefully I will be third time lucky too...
I have never had a problem with Samsung before...but I can't really believe that I can get 2 problem phones in the row....I really believe that maybe Samsung has roll this phone out too quickly and not paying enough attentions on quality...
If you don't mind me asking...who did you buy your phones from and what version are they?
My first one is a Polish and this second one is a German...Both EU versions

Yes, it's really bad. I mean, I could live with the screen issues as the third one wasn't that bad as the first two (not yet hopefully) but the fact that the gyroscope isn't working makes this phone useless, won't be able to use games like labyrinth and won't be able to auto-rotate the screen...
If I remember correctly all of my phones were made in Korea, all of them imported from Germany.
I don't know what caused this but if you just google around for amoled screen issues you will see that this is pretty widespread, with the galaxy S2 too.

Try to get them unstuck before you return it. There are apps for that, you may get lucky and save yourself the pain in the arse.

pjm77 said:
Try to get them unstuck before you return it. There are apps for that, you may get lucky and save yourself the pain in the arse.
Click to expand...
Click to collapse
Dead and stuck pixels are not the same...

pjm77 said:
Try to get them unstuck before you return it. There are apps for that, you may get lucky and save yourself the pain in the arse.
Click to expand...
Click to collapse
With my first one...There were 3 green pixels with a line running through them.
With this one...there are 2 small BLACK ones....(i'm pretty sure they are DEAD instead of STUCK)
anyways...what apps do you recommend and how well do they work? I mean, i have tried "JScreenFix" and it didn't work for my first and this one....

SrAdama said:
Yes, it's really bad. I mean, I could live with the screen issues as the third one wasn't that bad as the first two (not yet hopefully) but the fact that the gyroscope isn't working makes this phone useless, won't be able to use games like labyrinth and won't be able to auto-rotate the screen...
If I remember correctly all of my phones were made in Korea, all of them imported from Germany.
I don't know what caused this but if you just google around for amoled screen issues you will see that this is pretty widespread, with the galaxy S2 too.
Click to expand...
Click to collapse
so how many dead pixels do you have on this third one? are they big or small?
even though mine are not obvious...but i'm just not happy the fact that I have paid over 700 bucks for something that is defected...that makes me real mad

you know.. when they asked you if they can open it to check if everything is alright, what they really meant was can they send you one that someone else returned which happens to be open already

bamboo12 said:
you know.. when they asked you if they can open it to check if everything is alright, what they really meant was can they send you one that someone else returned which happens to be open already
Click to expand...
Click to collapse
This is exactly what happens. They aren't taking a loss on these they just sell them again to some unsuspecting schmoe.

DMax99 said:
so how many dead pixels do you have on this third one? are they big or small?
even though mine are not obvious...but i'm just not happy the fact that I have paid over 700 bucks for something that is defected...that makes me real mad
Click to expand...
Click to collapse
I only had dead pixels on the first one, there was also some dust moving around behind the screen.

bamboo12 said:
you know.. when they asked you if they can open it to check if everything is alright, what they really meant was can they send you one that someone else returned which happens to be open already
Click to expand...
Click to collapse
you guys really think so? I mean can they really be that dishonest?
Because when i got the replacement, only the ticker on one side of the box has been opened, the sticker on the other side hasn't been touched.

Don't have the dead/stuck pixels problems, but I think I regretted getting the GNote...well for some other reasons.

titus1 said:
Don't have the dead/stuck pixels problems, but I think I regretted getting the GNote...well for some other reasons.
Click to expand...
Click to collapse
What reasons Titus? Strange that there is a sudden negative wave going on aboute the Note. Bad omen.....

I bought 2 Notes at Clove and UnlockedMobile. No problems at all.

anonymous572 said:
I bought 2 Notes at Clove and UnlockedMobile. No problems at all.
Click to expand...
Click to collapse
Honestly, I dont see comments like this would help the OP in anyway possible.
@OP
Maybe you can talk with them and have the shipping waived, its a DoA product after all.

btentusscher said:
What reasons Titus? Strange that there is a sudden negative wave going on aboute the Note. Bad omen.....
Click to expand...
Click to collapse
Don't read too much into it... negativity tends to clump together, just like positivity does...

anonymous572 said:
I bought 2 Notes at Clove and UnlockedMobile. No problems at all.
Click to expand...
Click to collapse
What is the month of manufacture of ur phones?
Sent from my GT-I5801 using XDA App

ankydu said:
What is the month of manufacture of ur phones
Click to expand...
Click to collapse
Yes, is there any pattern to the good & bad batches? Perhaps also serial numbers (remove a few digits for privacy).

EarlZ said:
Honestly, I dont see comments like this would help the OP in anyway possible.
@OP
Maybe you can talk with them and have the shipping waived, its a DoA product after all.
Click to expand...
Click to collapse
Trust me...I really really want to be one of yous (a happy GNote owner)....but it is really out of my control.....especially when I can't check the phone myself since handtec is in UK....that's why i got them to check it for me before they sent the phone....Plus...I would really not care to return it again....IF I don't have to pay another $70 bucks to send it back and WAIT another 2 weeks to get the replacement back.....
All in all....I have only used the phone total of 2 days...and waited about 3 weeks for the 2 phones to arrive to me.....
hope you guys can really see where I am coming from....
An YES....I will try and ask handtec to see if they can pay for the postage this time + send the replacement to me first so I can check to see myself if there's anything wrong with it before I sent the bad one back...because I am SICK of not be able to use my new phone properly.....(thanks for the advice )