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What are the my options for bricked MyTouch3G phone which boot with Vodafone logo?
1. Indefinitely wait for technical solution to un-brick the phone.
2. Sell the parts
3. Confess to T-Mobile customer service and see if they will take it back with some repair fee.
4. HTC warranty service
5. Just call T-Mobile tech support regarding a red boot up screen.
What have done with your bricked phone (mytouch, magic or g1)?
Anyone try option 3 or 4 successfully?
Update 08/18/2009:
Success on Option 5:
I call T-mobile tech support regarding the red boot up screen issue, after talkingg to two helpdesk person, and try Home+Power a few times and tech support have determined they will replace the phone and since I'm in California within 30 days of purchased, I can go to T-Mobile store and get an exchange. The tech support put a note in the system to indicate exchange will need to be done. Today I walk into T-Mobile store and as usual after a long wait, they exchange the phone without question or even bother booting up the phone. I would recommend anyone with MyTouch brick follow the same procedure and do it as soon as possible. I hope they won't bill me later. T-Mobile customer service is great.
quick question Waacow, can you get into fastboot and/or recovery? Also, I saw in the other thread you said that you successfully switched to the 32A radio, did you revert back to the 32B radio before flashing the OTA Rom?
No I couldn't get into fastboot or recovery. (back button + power / menu + power / home + power). none of them works.
Regarding the 32B radio, after i successfully switch to 32A radio+ROM, I did NOT flash the ION radio first. I just flash the OTA Rom (which also has radio firmware - i would think it is a 32B radio) and I suspect that is the reason why it bricked. I should have follow the Daredevil instruction completely.
Captchunk said:
quick question Waacow, can you get into fastboot and/or recovery? Also, I saw in the other thread you said that you successfully switched to the 32A radio, did you revert back to the 32B radio before flashing the OTA Rom?
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Click to collapse
Update 1st post regarding success story on option 5
waacow said:
4. HTC warranty service
5. Just call T-Mobile tech support regarding a red boot up screen.
What have done with your bricked phone (mytouch, magic or g1)?
Anyone try option 3 or 4 successfully?
Click to expand...
Click to collapse
In Japan, I called HTC Japan, but they said they didn't handle carrier customized device.
So I should deal with Docomo, but also I should pay $50 for replacement.
I just bricked mine today, chatting with online support. They will replace it, its just a matter of if I can pick one up in store or not.
UPDATE: "_Amber G: The MyTouch is supported as an In-Store Exchange, but we cannot guarantee availability in the store. "
I bricked my phone and it was past the remorse period it would turn on but with the red Vodaphone splash screen so no way to cover that up. Luckily, I still kept my handset insurance on my phone. So I called Asurion, Paid the deductible for the phone and the next day I had a brand new phone and all. All i had to do was send back the phone its self not back or battery. So basically I have extra backing, battery, Case, Wall charger, Everything, Even the black my touch case it came in. Yeah, I paid for 2 phones but hey I don't have to worry about not having a spare battery on long trips I have one and that is the actual branded not some off brand and the spares are 50 bucks a pop.
So I lucked OUT so lucky, And I said I would not attempt to root my phone what happens 1 week after my replacement new root method.
And Yes I did successfully rooted my phone with the 1 Click method. Running CYAN 4.0.1 Rom. LOVE IT. I really want the hero rom but Im not sure I want to do the extra steps to do it.
Anyone else have an experience like mine?
I think i just bricked my MT3G. All i have is the green MY TOUCH screen.I can get the fast boot screen and recovery but no nandroid back up.Its gone.I believe sd card is corrupted.any help would be grateful or am i screwed
shaunprice1988 said:
I bricked my phone and it was past the remorse period it would turn on but with the red Vodaphone splash screen so no way to cover that up. Luckily, I still kept my handset insurance on my phone. So I called Asurion, Paid the deductible for the phone and the next day I had a brand new phone and all. All i had to do was send back the phone its self not back or battery. So basically I have extra backing, battery, Case, Wall charger, Everything, Even the black my touch case it came in. Yeah, I paid for 2 phones but hey I don't have to worry about not having a spare battery on long trips I have one and that is the actual branded not some off brand and the spares are 50 bucks a pop.
So I lucked OUT so lucky, And I said I would not attempt to root my phone what happens 1 week after my replacement new root method.
And Yes I did successfully rooted my phone with the 1 Click method. Running CYAN 4.0.1 Rom. LOVE IT. I really want the hero rom but Im not sure I want to do the extra steps to do it.
Anyone else have an experience like mine?
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Click to collapse
I had the same exact experience as you. I tried to root mine the goldcard way the day the method was posted online. My friend and co-worker was also rooting his myTouch at the same time. We both followed the same instructions but he succeded and i failed.
Once I had my hands on my new myTouch i refused to root it because I was too scared and my friend kept bugging me to root it since I got him to root his G1 after I did mine.
Yesterday my friend told me about the 1 click method and I'm also running cyan 4.0.1 rom
So I ended up paying for the full price of the myTouch but I have spare everything. I guess I got lucky too
selfkself said:
I think i just bricked my MT3G. All i have is the green MY TOUCH screen.I can get the fast boot screen and recovery but no nandroid back up.Its gone.I believe sd card is corrupted.any help would be grateful or am i screwed
Click to expand...
Click to collapse
Since you can get to fast boot and recovery you are not screwed. Look around the forums for help cause there are step by step instructions on how to recover from your situation.
selfkself said:
I think i just bricked my MT3G. All i have is the green MY TOUCH screen.I can get the fast boot screen and recovery but no nandroid back up.Its gone.I believe sd card is corrupted.any help would be grateful or am i screwed
Click to expand...
Click to collapse
if you can get to a fastboot screen, you can still save your phone. load up Amon_RA's recovery through fastboot and boot up to it.
okay so i flashed my unbranded HD2 phone many times over with chuckydroid rom and used shubCrafts build on my phone.
now my friend wanted android on his Tmobile HD2 phone also so i flashed his with chuckydroid rom and then with mattC's android with sense. turns out he de didnt like it and wanted to switch back to the stock rom.
now i acidentally flashed an unbranded HD2 stock rom back onto his Tmobile HD2 instead of the stock Tmobile rom and now its bricked. (wasnt thinking because ive done it this way with my phone all the time not even thinking that his was a different model)
light doesnt turn on when charged. cant even get into bootloader. phone doesnt work. i DID FLASH HSPL3 before it got bricked so iono if that helps any if any at all...
i feel really bad right now. can someone please help?
im sorry to say i think the phone is bricked for good...that's if the international ROM you flashed included a radio....it most probably was a .51 radio that is not compatible with t-mobile us hd2....
mini_robot said:
okay so i flashed my unbranded HD2 phone many times over with chuckydroid rom and used shubCrafts build on my phone.
now my friend wanted android on his Tmobile HD2 phone also so i flashed his with chuckydroid rom and then with mattC's android with sense. turns out he de didnt like it and wanted to switch back to the stock rom.
now i acidentally flashed an unbranded HD2 stock rom back onto his Tmobile HD2 instead of the stock Tmobile rom and now its bricked. (wasnt thinking because ive done it this way with my phone all the time not even thinking that his was a different model)
light doesnt turn on when charged. cant even get into bootloader. phone doesnt work. i DID FLASH HSPL3 before it got bricked so iono if that helps any if any at all...
i feel really bad right now. can someone please help?
Click to expand...
Click to collapse
Try to flash another rom if you can get back into wou get back into windows your ok. thats what I would do just keep trying to flash until you get back into windows then flash back to the correct stock rom
mini_robot said:
okay so i flashed my unbranded HD2 phone many times over with chuckydroid rom and used shubCrafts build on my phone.
now my friend wanted android on his Tmobile HD2 phone also so i flashed his with chuckydroid rom and then with mattC's android with sense. turns out he de didnt like it and wanted to switch back to the stock rom.
now i acidentally flashed an unbranded HD2 stock rom back onto his Tmobile HD2 instead of the stock Tmobile rom and now its bricked. (wasnt thinking because ive done it this way with my phone all the time not even thinking that his was a different model)
light doesnt turn on when charged. cant even get into bootloader. phone doesnt work. i DID FLASH HSPL3 before it got bricked so iono if that helps any if any at all...
i feel really bad right now. can someone please help?
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I don't have a suggestion to unbrick the phone, but I do for a reasonable price on a replacement. I bought my T-Mo branded HD2 a few months ago for $225 off Craigslist. I just checked locally (Portland) and there's three listed today at or under $250.....and sorry for your friends loss.
DashDaKidd said:
Try to flash another rom if you can get back into wou get back into windows your ok. thats what I would do just keep trying to flash until you get back into windows then flash back to the correct stock rom
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Click to collapse
i cant flash another rom because his device wont even turn on. its dead as a rock. can i return this for warranty? i flashed HSPL3 before flashing it back to the original (but wrong) rom.
is the HSPL3 still in the device meaning i cant return it? or like first poster said, the new radio is now on the device? meaning im still able to return it?
Well if it won't turn on then they won't be able to see its unlocked.. as for a solution did u try manual bootload (volume up + down and press power and keep holding volume up and down) that should get u into bootload if it doesn't then its a different issue.
Sent from my HTC HD2 using XDA App
mini_robot said:
i cant flash another rom because his device wont even turn on. its dead as a rock. can i return this for warranty? i flashed HSPL3 before flashing it back to the original (but wrong) rom.
is the HSPL3 still in the device meaning i cant return it? or like first poster said, the new radio is now on the device? meaning im still able to return it?
Click to expand...
Click to collapse
You could try to flash the official tmou rom via SDCard. Just use a card reader, place the rom at the root of the card, put the card back in phone, hold volume key down + power and you *might* be able to get back to bootloader.
The issue here is that if you flashed official (non tmou) rom from the sdcard when you bricked it, it might have removed the HSPL. From what I can recall, official roms flashed from sdcard will wipe hspl.
It's worth giving it a shot. In any case, I just received an EDM from microsoft through my hotmail acct where they are doing a buy 1 get 1 free for the HD2. Might want to check it out. I'm tempted to take them up on it and have 3 HD2's.
mini_robot said:
i cant flash another rom because his device wont even turn on. its dead as a rock. can i return this for warranty? i flashed HSPL3 before flashing it back to the original (but wrong) rom.
is the HSPL3 still in the device meaning i cant return it? or like first poster said, the new radio is now on the device? meaning im still able to return it?
Click to expand...
Click to collapse
you said it doesnt even charge... check the battery if is properly installed that happened to me once and got scared. just double check.
INSURANCE
If he has insurance on the phone just call tmobile say that the hd2 wont turn on anymore! You have no clue how it happened ! They will send a replacement! Then he has to send his phone back within a week of receiving the new one! It does have a one year warrenty but if u have to send the phone in to htc they will probably know u bricked it and void the warranty! Tmobile is really cool about warranty's so try to get one from them even if its refurbished and then leave it stock!!
The ROM probably had a .51 radio like the last post said.
When you flash a .51 on a TMOUS HD2 you lose. Game over.
well my phone was stuck ina bootloop kinda thing... if i conected it to a charger it wud turn on and keep restarting on me, if i removed batery while still plugged in it wudnt respond nor charge... i fixed it by leaving it like that for a few minites then i un pluged and held down volume roker as i pluged in to acces bootloader and flashed a diff rom
hmm this sucks try what the others said with the volume keys and report back. This makes me think it would be cool if the developers created a pandora battery like service battery and memory stick for the hd2 as how people brought back bricked psps to life with those methods, would be so awesome then we wouldn't have to really worry about stupid crap like this !
yes. im dumb. it was a .51 radio. doesnt turn on. i did it to my own phone so many times and it just became repetitive when i was flashing his phone that i didnt even stop to think that it was a TMobile model. and yes the power button + volume button is not working since MY PHONE (originally his phone since i have to give him my phone now) doesnt have power.
so my best bet right now is to return it to tmobile and not HTC correct?
The only way to unbrick your phone is whit a jtag interface , ( http://www.omnia-repair.com/forum/topic/htc-hd2-repair-guide , http://forum.gsmhosting.com/vbb/f47...z-jtag-pinouts-htc-topaz-repair-file-1047977/ ) but maybe this kind of tools are illegal in some countries.
Check Copper battery contacts
Hey mate, I had the same issue you did. I took the battery out often during my flashing and once it stopped responding ie. not charging not turning on etc.
I checked where the battery sat and found one of the copper contacts (I think there are 3 spring-like ones) was stuck inwards and therefor not offering or receiving power.
Give that a shot buddy. good luck
Sucks, but at least you swapped phones with him. If the phones under warranty give T-Mobile a call, tell them it wont turn on...but you might want to have your buddy handle it (he is the original owner I hope?) since the phone should be on his account.
mini_robot said:
yes. im dumb. it was a .51 radio. doesnt turn on. i did it to my own phone so many times and it just became repetitive when i was flashing his phone that i didnt even stop to think that it was a TMobile model. and yes the power button + volume button is not working since MY PHONE (originally his phone since i have to give him my phone now) doesnt have power.
so my best bet right now is to return it to tmobile and not HTC correct?
Click to expand...
Click to collapse
Quick side note, I don't necessarily agree that you owe this guy a phone. If you flashed it as a favor, then I think that all risks associated with the flash were his just as if he flashed it himself. There is an implied risk even when flashing the correct ROM/Radio etc, and if he didn't want to take the time to learn how to do it himself, you shouldn't be held 100% liable. If he is a good friend, then it would be a nice gesture to go in with him on a craigslist replacement (I too got mine for $225).
Now if he paid you for the service, then yeah, you owe him a phone.
gauge41 said:
Hey mate, I had the same issue you did. I took the battery out often during my flashing and once it stopped responding ie. not charging not turning on etc.
I checked where the battery sat and found one of the copper contacts (I think there are 3 spring-like ones) was stuck inwards and therefor not offering or receiving power.
Give that a shot buddy. good luck
Click to expand...
Click to collapse
I did the same thing, phone went into a boot loop, and I thought Id bricked it, copper contact was slightly bent and causing it, make sure the copper contacts are pointing straight up in the battery compartment, it could save ya a warranty return
shizzyraw585 said:
Quick side note, I don't necessarily agree that you owe this guy a phone.
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Click to collapse
I completely agree, unless he's a n00b and you didn't explain that there were any potential dangers.
Just as another side note, if I'm doing anything for a friend that involves firmware flashing of any kind whatsoever, just say.
"Look I'm happy to do this, however there is always a risk involved in that your phone might die! It's rare, but are you happy for me to proceed?"
Always gets me out of potentially tricky situations! Stick those caveats in before it's too late
In my opinion you owe him a phone unless you told him about the risk and asked if he was willing to try it.. I would still feel sick to my stomach over him buying a new phone himself.. Another point is that the "risk" didn't damage the phone, your obliviousness did..
It sucks, but I would try to get him a used phone and pay the cost.. and accepted it if he offered to pay parts of it
first i wanna apologize if this has been asked before but here is my situation... i bought an HD2 from a friend of mine just to run android on it, mission was accomplished.
this morning i was checking my emails and all of a sudden phone froze, i said ok no big deal battery pull and reboot, good to go but it did not happen, device would not boot, would not respond or nothing, plugged it in to the charger and started to boot but stuck on a boot loop, it would get to the tmo logo and then shut down and try to boot again, i did a master reset and that did not help, called tmobile, explained them what i did and they will be sending a replacement (helps to have insurance, u get unlimited warranty as long as device does not have physical damage)
here is my concern, i install HSPL, flashed the radio and installed custom ROM, is there a way to go back to stock with the phone doing what is doing? i believe there is not but hey... i doesn't hurt to ask right?
will TMO USA decline this repair or warranty exchange? i was able to press the volume down and reset button and gave me the radio version so thats my concern... any inputs will be appreciated
Thanks!
BTW u guys rock!
sounds like you bent the battery pins when you puled the battery.....
there is a way to prevent them knowing that you have hspl'd it a quick search should reveal all.
just came to my mind, any way to go back to stock radio??
I bought a brand new HD2 directly from t mobile a few days ago. It was shipped to me and i received it this morning. I took it out of the box and attempted to charge it. But nothing happened, even after i left it on the charger for hours.... I then attempted to turn the phone on,, It got stuck at the "stick together" screen for almost thirty minutes before i removed the battery. I then tried a herd reset, but to no avail. I have been trying all day to turn it on but it keeps freezing at the same screen. I havent even had a chance to use the phone. Can anyone please help?
you shouldnt even be bothering to ask here, you should have been on teh phone to TMo straight away.
Why fix a faulty one when they have to give you a replacement?
Hard i know, cos all you wanna do is play with it, but even if you managed to botch it to work now, you are only gonna have troubles in the future.
Yeah Bicameral with Sam on this one. Get on the phomecwith T-Mobile and tell them you want a replacement shipped to you cause the one you have is obviously faulty. Tell them it will not bootup into Windows Mobile but just hangs up during bootup. Also tell them you have tried a hard reset already and it still hangs at bootup. You might havecto be persistant bit tell them you will not setual for nothing but a warranty replacement. They probably sent you a refurbished HD2 and not a new one cause they stopped carting the HD2s in their T-Mobile corperate stores a couple of months ago.
Brand New HD2 Black screen
Just ordered from Ebay brand new HD2 and experiencing black screen as well.
If i turn mobile on and connect the USB cable I can see the red light saying that mobile is charging.
Cant enter to boot loader as well - just black screen remains to appear.
I contacted to seller on ebay but i think it will take an ages to replace the phone...
HeartKiller said:
...... brand new HD2.....experiencing black screen....
..... just black screen remains to appear.
I contacted to seller on ebay but i think it will take an ages to replace the phone...
Click to expand...
Click to collapse
push him, get it exchanged, you shouldnt be seeing that, and since its listed as brand new, you dont want to be messing about trying to fix it. Sounds like a dodgy screen to me.
Hey guys I'm about to buy an HD2 on ebay and it reads this description :
when you start up the phone, it stops at the first screen and freezes... or sometimes stays on black screen.
so it could be a simple fix for repairs, or use for parts.
im winning the bid so now my question is. Is this a hardware problem or like i can restore it with a new rom and see if it works.
It could be either. If you do get it, my suggestion would be to install cLk or MaGLDR to bypass the bootloader - that would be the most likely thing that would be broken if it freezes. If they do work, then your phone should be fine.
Schweet man! Congrats I bet you picked it up at a decent price too.
First get the hd2 toolkit ( this this is invaluable when it comes to getting this baby where she needs to be!)
I would task 29 and start her out from scratch! Good luck !!!
Here's the link to the HD2 toolkit.
I bought a HD2 off ebay in 09 for $80 that was in mint condition with the same issues listed. Now i've learned a lot since then but at the time i could not get it working no matter what i did. I called HTC who repairded it for free since it was still under warranty. With that said you may run into some problems fixing this but I feel if you get the phone around $150 and under and you dont get it working you should still be able to resell it and get most if not all of your money back. There has always been a demand for this model phone so i would go ahead and buy it.
Snowled said:
It could be either. If you do get it, my suggestion would be to install cLk or MaGLDR to bypass the bootloader - that would be the most likely thing that would be broken if it freezes. If they do work, then your phone should be fine.
Click to expand...
Click to collapse
that depends a lot on whats wrong, those do not bypass the bootloader as such, they extend it, if the SPL is buggered then its buggered unless you can replace it.
your issue could be a number of things, it might just need a reflash, if at all possible get it in to the original bootloader, and SD card flash an original stock ROM for that device, that will overwrite everything.
Course if you cant get the bootloader working then unless you know someone that can connect it up and reflash it your looking at sending it away
another problem could be the RAM, or NAND, several times folk have run in to problems with these getting buggered up, if so your screwed.
On a side note I would ask about screen bleeding, on second hard devices you can sometimes get a lot of leakage through the screen from the back light making lighter blobs on the screen, this is very noticeable on light or white background, dark backgrounds doesn't really show to bad but its worth asking for... good luck!
Hey thanks guys for the reply. I picked it up for 65$ it's coming today free shipping and everything. I had a HD2 before but sold it for a iPhone 4 (Horrible Decision) So I picked up another one. The thing is with this HD2 it has no Rom, Radio information in the bottom left at boot up. I'm assuming it's Task29'd right.
Once you got it, we'll be happy to help
Sent from my HD2 using XDA Windows Phone 7 App
Alright guys. Today I received my HD2 in the mail and I had one once before in the past. I bought this on Ebay claimed it was broken because it was stuck on the stick together screen I got it for 65$ and now I turned it on it was stuck there. I went to the bootloader it was SPL 2.08 and now I removed the battery but I can't get any response to turn on anymore. When I plug in a charger theres no orange led. I checked the back on the phone it looked like it was opened up before because the void label is all smashed but visible. Is it bricked? The seller said it would sometimes go stick together or stay black. I'm trying my best to turn it back on atleast to bootloader because I have no ****ing working USB to PC cable. and keep it like that till I get one. Any help?
Okay i just got it to turn on but I didn't get the chance to enter the bootloader just Stick Together. I have no clue if it's just random or the battery is going poop. I will try to get it to respond at least so I can enter the bootloader and find a working usb cable. It doesn't even say "Serial" when i enter it.
IT TOOK ME FREAKING FOREVER. But. I got it working on the bootloader with "Serial" SPL 2.10. I'm hopping this thing can stay on long enough to go get a working usb charger.
blahblah13233 said:
IT TOOK ME FREAKING FOREVER. But. I got it working on the bootloader with "Serial" SPL 2.10. I'm hopping this thing can stay on long enough to go get a working usb charger.
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Click to collapse
do you have anyPC- USB cables or USB mains charger.
it sounds like your first problem is the battery is dead, get it in bootloader and leave it plugged in, it takes ages but it will charge up assuming your charger is give it more than 200mA, failing that, get an external charger, to be honest with the current state of the HD2 and WP7 battery usage its worth while getting a charger an second battery any way!