warranty question - HD2 General

first i wanna apologize if this has been asked before but here is my situation... i bought an HD2 from a friend of mine just to run android on it, mission was accomplished.
this morning i was checking my emails and all of a sudden phone froze, i said ok no big deal battery pull and reboot, good to go but it did not happen, device would not boot, would not respond or nothing, plugged it in to the charger and started to boot but stuck on a boot loop, it would get to the tmo logo and then shut down and try to boot again, i did a master reset and that did not help, called tmobile, explained them what i did and they will be sending a replacement (helps to have insurance, u get unlimited warranty as long as device does not have physical damage)
here is my concern, i install HSPL, flashed the radio and installed custom ROM, is there a way to go back to stock with the phone doing what is doing? i believe there is not but hey... i doesn't hurt to ask right?
will TMO USA decline this repair or warranty exchange? i was able to press the volume down and reset button and gave me the radio version so thats my concern... any inputs will be appreciated
Thanks!
BTW u guys rock!

sounds like you bent the battery pins when you puled the battery.....
there is a way to prevent them knowing that you have hspl'd it a quick search should reveal all.

just came to my mind, any way to go back to stock radio??

Related

Options for Bricked Phone

What are the my options for bricked MyTouch3G phone which boot with Vodafone logo?
1. Indefinitely wait for technical solution to un-brick the phone.
2. Sell the parts
3. Confess to T-Mobile customer service and see if they will take it back with some repair fee.
4. HTC warranty service
5. Just call T-Mobile tech support regarding a red boot up screen.
What have done with your bricked phone (mytouch, magic or g1)?
Anyone try option 3 or 4 successfully?
Update 08/18/2009:
Success on Option 5:
I call T-mobile tech support regarding the red boot up screen issue, after talkingg to two helpdesk person, and try Home+Power a few times and tech support have determined they will replace the phone and since I'm in California within 30 days of purchased, I can go to T-Mobile store and get an exchange. The tech support put a note in the system to indicate exchange will need to be done. Today I walk into T-Mobile store and as usual after a long wait, they exchange the phone without question or even bother booting up the phone. I would recommend anyone with MyTouch brick follow the same procedure and do it as soon as possible. I hope they won't bill me later. T-Mobile customer service is great.
quick question Waacow, can you get into fastboot and/or recovery? Also, I saw in the other thread you said that you successfully switched to the 32A radio, did you revert back to the 32B radio before flashing the OTA Rom?
No I couldn't get into fastboot or recovery. (back button + power / menu + power / home + power). none of them works.
Regarding the 32B radio, after i successfully switch to 32A radio+ROM, I did NOT flash the ION radio first. I just flash the OTA Rom (which also has radio firmware - i would think it is a 32B radio) and I suspect that is the reason why it bricked. I should have follow the Daredevil instruction completely.
Captchunk said:
quick question Waacow, can you get into fastboot and/or recovery? Also, I saw in the other thread you said that you successfully switched to the 32A radio, did you revert back to the 32B radio before flashing the OTA Rom?
Click to expand...
Click to collapse
Update 1st post regarding success story on option 5
waacow said:
4. HTC warranty service
5. Just call T-Mobile tech support regarding a red boot up screen.
What have done with your bricked phone (mytouch, magic or g1)?
Anyone try option 3 or 4 successfully?
Click to expand...
Click to collapse
In Japan, I called HTC Japan, but they said they didn't handle carrier customized device.
So I should deal with Docomo, but also I should pay $50 for replacement.
I just bricked mine today, chatting with online support. They will replace it, its just a matter of if I can pick one up in store or not.
UPDATE: "_Amber G: The MyTouch is supported as an In-Store Exchange, but we cannot guarantee availability in the store. "
I bricked my phone and it was past the remorse period it would turn on but with the red Vodaphone splash screen so no way to cover that up. Luckily, I still kept my handset insurance on my phone. So I called Asurion, Paid the deductible for the phone and the next day I had a brand new phone and all. All i had to do was send back the phone its self not back or battery. So basically I have extra backing, battery, Case, Wall charger, Everything, Even the black my touch case it came in. Yeah, I paid for 2 phones but hey I don't have to worry about not having a spare battery on long trips I have one and that is the actual branded not some off brand and the spares are 50 bucks a pop.
So I lucked OUT so lucky, And I said I would not attempt to root my phone what happens 1 week after my replacement new root method.
And Yes I did successfully rooted my phone with the 1 Click method. Running CYAN 4.0.1 Rom. LOVE IT. I really want the hero rom but Im not sure I want to do the extra steps to do it.
Anyone else have an experience like mine?
I think i just bricked my MT3G. All i have is the green MY TOUCH screen.I can get the fast boot screen and recovery but no nandroid back up.Its gone.I believe sd card is corrupted.any help would be grateful or am i screwed
shaunprice1988 said:
I bricked my phone and it was past the remorse period it would turn on but with the red Vodaphone splash screen so no way to cover that up. Luckily, I still kept my handset insurance on my phone. So I called Asurion, Paid the deductible for the phone and the next day I had a brand new phone and all. All i had to do was send back the phone its self not back or battery. So basically I have extra backing, battery, Case, Wall charger, Everything, Even the black my touch case it came in. Yeah, I paid for 2 phones but hey I don't have to worry about not having a spare battery on long trips I have one and that is the actual branded not some off brand and the spares are 50 bucks a pop.
So I lucked OUT so lucky, And I said I would not attempt to root my phone what happens 1 week after my replacement new root method.
And Yes I did successfully rooted my phone with the 1 Click method. Running CYAN 4.0.1 Rom. LOVE IT. I really want the hero rom but Im not sure I want to do the extra steps to do it.
Anyone else have an experience like mine?
Click to expand...
Click to collapse
I had the same exact experience as you. I tried to root mine the goldcard way the day the method was posted online. My friend and co-worker was also rooting his myTouch at the same time. We both followed the same instructions but he succeded and i failed.
Once I had my hands on my new myTouch i refused to root it because I was too scared and my friend kept bugging me to root it since I got him to root his G1 after I did mine.
Yesterday my friend told me about the 1 click method and I'm also running cyan 4.0.1 rom
So I ended up paying for the full price of the myTouch but I have spare everything. I guess I got lucky too
selfkself said:
I think i just bricked my MT3G. All i have is the green MY TOUCH screen.I can get the fast boot screen and recovery but no nandroid back up.Its gone.I believe sd card is corrupted.any help would be grateful or am i screwed
Click to expand...
Click to collapse
Since you can get to fast boot and recovery you are not screwed. Look around the forums for help cause there are step by step instructions on how to recover from your situation.
selfkself said:
I think i just bricked my MT3G. All i have is the green MY TOUCH screen.I can get the fast boot screen and recovery but no nandroid back up.Its gone.I believe sd card is corrupted.any help would be grateful or am i screwed
Click to expand...
Click to collapse
if you can get to a fastboot screen, you can still save your phone. load up Amon_RA's recovery through fastboot and boot up to it.

taking it back to the store a good idea when it goes wrong?

(first of all, I didn't knew where else to post this topic to ask this, excuse me if it's posted somewhere wrong)
So I kinda gave up on my magic, R.i.P.
now i was wondering...
that if I take my phone back to the store... and that i shouldn't get a new one immediatly, bcuz they have to send it to htc facotry... how big is the chance they will know I rooted it and it didn't just mallfunction from its own?
or isn't it possible that they just throw in some new rom? They made it so it shouldn't be to hard to get that fixed...
anyone perhaps has experience with sending back his phone or going back to the store?
tell me what happened... did you get a new one, did you had to pay something to get it fixed or just bought a new phone...
all information is welcome either here on the board or by email first_dimension at hotmail dot com <-
thanks ahead guys...
greetings
a desperate dumazz belgian guy who ****ed up his phone badly
What has actually happened to your phone, can you describe the problem please, it may not have to go back to the repair center. Thanks
uhm, while flashing it, it fell down of my desk, battery got disconnected, ...
now i get my "proximus" (wich is my mobile provider) startup screen, wich doesn't go away
cant enter boot menu (by pressing menu + power on)
nor safe mode (home + power on)
cant even connect to my computer to flash a new rom or anything...
so it's completely bricked i been looking on the internet for days now tried every solution...
nada man...
nothing more than my startup screen...
(edit)
the only thing i can still do is like, when i hit the trackball and power on button it lights up a blue led...
but i read every magic does that even if not bricked...
I heard that someone thought they bricked their phone because they couldn't do anything with all the button combinations but when they tried fastboot it worked and unbricked their phone. I mean he didn't go into fastboot, he just plugged his phone in via usb and just tried fastboot.
I'm saying try fastboot. If that doesn't work then I'm sorry but you have to return it to get it fixed but since they can't get into anything I'm sure they won't know that it is bricked.
thanks for the reply m8, but i tried this already...
just sais waiting for device or sumthing...
i think i read that answer on some other board aswell that someone was lucky enuf to have that but not here, not in my case
bummer i guess...
My carrier offers insurance to replace a phone even if it was lost or stolen. If this was an option for you, I guess you would have already thought about reporting it "stolen," but I figured I'd mention it anyway.
Sorry to hear about your phone.
I bricked my mytouch and I just called T-mo customer service and they're sending me a replacement for free since it's still under warranty.

HD2 wont turn on

Hey everyone, my hd2 died (original 1.48 rom), I already tried soft reset, hard reset, put out my battery, charge it and everyhting that came to my mind but when i turn it on it wont go further than the first htc image.
Is there anything i cant do or should i just take it back to the shop?
Thanks
I would take it back, even if you do fix it. You don't want a phone that may still have a underlying problem.
Htc HD2 BRICK Need HELP!!!!!!!
I flashed Duttys_Leo_Sense_2.5_5.2.23554.5.5.0_1.72_Multi-Lang_6.5.5_Radio_2.07.51.22.2_V1.2_WWE into tmobile htc hd2 cause i was [email protected]$kin goin Rom happy and didnt double check its compatibility and my screen went blank black, cant power on, cant go into bootloader, and cant hard reset but when i plug it in to my computer it recognizes it as a device without a driver i saw it in the device manager on windows 7 ulitmate. CAN I SAVE MY HTC HD2??
I KILL my htc hd2 (BRICKED)
I used HSPL2_1024_RUN.exe i flashed like 5 roms within 24hrs i was trying them out and this one made killed my hd2.
for those stuck on the htc boot image
take off the back cover of the phone and press the little red button, this will restart the phone
AS SOON AS you press it, press and hold the volume down button this will bring you to the bootloader
connect the phone via usb to your computer and flash a different radio rom (look first which are compatible with your rom)
if this doesnt work, using the same method flash back to your original rom.
hpg said:
I flashed Duttys_Leo_Sense_2.5_5.2.23554.5.5.0_1.72_Multi-Lang_6.5.5_Radio_2.07.51.22.2_V1.2_WWE into tmobile htc hd2 cause i was [email protected]$kin goin Rom happy and didnt double check its compatibility and my screen went blank black, cant power on, cant go into bootloader, and cant hard reset but when i plug it in to my computer it recognizes it as a device without a driver i saw it in the device manager on windows 7 ulitmate. CAN I SAVE MY HTC HD2??
Click to expand...
Click to collapse
for tmous with 1gb rom NEVER flash a radio with .51. in the code.
still haven't seen anyone recover from this. if anyone has please let me know.
Damn it captain!!!!!!
I just got it on the 24th shhhhhhhh....... ummm i just will take it to TMOBILE i hope i can get an other one, they may not have one in stock or they WONT give me another. i will see as soon as the store opens.
Sorry to hear about people's problems. Just remember if you have TMobile
USA there is NOT a way to flash another rom onto the phone..Just give it time the wonderful folks here are working on it. If your still in your 14 day grace period just return the phone to the store and play dumb. You might
have to wait for another phone since apparently they did not anticipate
how many people wanted this phone and sold out quickly. I know I was there
at 6:30 and the second in line and they only had 5!
Anyway, the most important thing you can do here is DO a search!
I KILL my htc hd2 (BRICKED)
BUT I have flashed roms into Tmobiles htc hd2 like TOUCH_X_TREME_23549_TMOUS_2_30_5_49 among others and they worked! i was just try different ones and i PICKED and I BRICKED!!!!!!!!!!!
Damitu said:
Just remember if you have TMobile
USA there is NOT a way to flash another rom onto the phone..
Click to expand...
Click to collapse
sorry? sure about that? seems to me lots of people have successfully flashed their tmous hd2.
It only goes wrong if you
1 - flash a rom based on anything less than 2.10 rom
or
2 - flash a radio with ..51.. in the version number.
I KILL my htc hd2 (BRICKED)
When I take it back do you think tmobile can they tell if i flashed a rom?
hpg said:
When I take it back do you think tmobile can they tell if i flashed a rom?
Click to expand...
Click to collapse
possibly, however its worth a try, there are other people that have reported they got it exchanged. the worst theu can do is send you it back un fixed. They can't keep it and make you pay for the fix.
I KILL my htc hd2 (BRICKED) and the walk of SHAME!!!
Ok well thanks for your GREAT!!! input how can i add you to friends for future epic fail endeavours!!! i encounter.
hpg said:
Ok well thanks for your GREAT!!! input how can i add you to friends for future epic fail endeavours!!! i encounter.
Click to expand...
Click to collapse
hehe, i rarely bother accepting friend requests, this isnt a social networking site!
Just find any post be me, and either click my name or the green button next to my name to PM me.
Shamely going back to tmobile on wed
I went to tmobile last friday they tried to turn it on, pushing reset and taking out the battery so they put me on a list for this coming wed. I still got the bricked one with me they told me to bring it in for a trade. i have tried everything to turn it on but the screen remains BLACK. so i got a BLACK BRICK!!!
Any more ideas?
cgrec92 said:
for those stuck on the htc boot image
take off the back cover of the phone and press the little red button, this will restart the phone
I do not see a little red button under the back cover. I am in the US, just bought phone, slightly used of course, no warranty. It suddenly went dead this afternoon while charging, will sometimes try to power up but will just keep flashing that one screen "stick together" over and over.....
Tried another battery, same thing.
Click to expand...
Click to collapse
Mine is doing the same thing . . . in the US, the reset button is right next to the SD card slot, and it's yellow. Mine wouldn't come on Friday, and I started a web chat with Tmobile to see if they would exchange it, and then it just came back on. They said as long as the white sticker at the top of the battery compartment is still white (proving you didn't get it wet), then they will exchange it. It worked fine for me the rest of the weekend (AFTER I did a hard reset, and got it running great!!). This morning, I locked it while running MobiTV, then I couldn't unlock it, so I pulled the battery. That was 2 hours ago, and it still won't come on . . .
If it doesn't come on before I leave work, I'm taking it to Tmobile tonight!!
UPDATED 20 minutes later: Just came on . . . no rhyme or reason why?? Just started after MULTIPLE times of taking out and putting back battery, SIM, and SD card. Got the same error that I've been getting the last couple months on reboots (services.exe)?? When I did a CleanRAM, it free'd up 3.36MB . . . so SOMETHING was hung up, but nothing was running in the task manager??
Generally, few task managers show what's really going on with the phone's memory. Use an advanced task manager which will allow you to control the actual processes running on your device, Google for the names of those which seem to cause mischief and terminate them (if possible) or try to find a solution.
hpg said:
When I take it back do you think tmobile can they tell if i flashed a rom?
Click to expand...
Click to collapse
Hey I am also Tmobile User and I have flashed a few ROMS luckily I have not Bricked my phone (knock on wood.) I was just wondering how your return went? I have insurance on mine and figured I would just take it back if that happened. I just didn't know if that would work? Did you ever get a new one
Another update . . . used my phone all afternoon, and tried to charge it, and it wouldn't charge??? Luckily, my husband has the same phone, so I checked his with the same charger. Compared the two phones, and the prongs that hit the battery were bent back. I folded them back down, and now it can charge again. Makes me wonder if that is the problem with the phone not coming back on? Maybe putting the battery back in so that it wasn't hitting the prongs has been keeping it from turning back on . . .

HELP! I bricked my friends phone!!

okay so i flashed my unbranded HD2 phone many times over with chuckydroid rom and used shubCrafts build on my phone.
now my friend wanted android on his Tmobile HD2 phone also so i flashed his with chuckydroid rom and then with mattC's android with sense. turns out he de didnt like it and wanted to switch back to the stock rom.
now i acidentally flashed an unbranded HD2 stock rom back onto his Tmobile HD2 instead of the stock Tmobile rom and now its bricked. (wasnt thinking because ive done it this way with my phone all the time not even thinking that his was a different model)
light doesnt turn on when charged. cant even get into bootloader. phone doesnt work. i DID FLASH HSPL3 before it got bricked so iono if that helps any if any at all...
i feel really bad right now. can someone please help?
im sorry to say i think the phone is bricked for good...that's if the international ROM you flashed included a radio....it most probably was a .51 radio that is not compatible with t-mobile us hd2....
mini_robot said:
okay so i flashed my unbranded HD2 phone many times over with chuckydroid rom and used shubCrafts build on my phone.
now my friend wanted android on his Tmobile HD2 phone also so i flashed his with chuckydroid rom and then with mattC's android with sense. turns out he de didnt like it and wanted to switch back to the stock rom.
now i acidentally flashed an unbranded HD2 stock rom back onto his Tmobile HD2 instead of the stock Tmobile rom and now its bricked. (wasnt thinking because ive done it this way with my phone all the time not even thinking that his was a different model)
light doesnt turn on when charged. cant even get into bootloader. phone doesnt work. i DID FLASH HSPL3 before it got bricked so iono if that helps any if any at all...
i feel really bad right now. can someone please help?
Click to expand...
Click to collapse
Try to flash another rom if you can get back into wou get back into windows your ok. thats what I would do just keep trying to flash until you get back into windows then flash back to the correct stock rom
mini_robot said:
okay so i flashed my unbranded HD2 phone many times over with chuckydroid rom and used shubCrafts build on my phone.
now my friend wanted android on his Tmobile HD2 phone also so i flashed his with chuckydroid rom and then with mattC's android with sense. turns out he de didnt like it and wanted to switch back to the stock rom.
now i acidentally flashed an unbranded HD2 stock rom back onto his Tmobile HD2 instead of the stock Tmobile rom and now its bricked. (wasnt thinking because ive done it this way with my phone all the time not even thinking that his was a different model)
light doesnt turn on when charged. cant even get into bootloader. phone doesnt work. i DID FLASH HSPL3 before it got bricked so iono if that helps any if any at all...
i feel really bad right now. can someone please help?
Click to expand...
Click to collapse
I don't have a suggestion to unbrick the phone, but I do for a reasonable price on a replacement. I bought my T-Mo branded HD2 a few months ago for $225 off Craigslist. I just checked locally (Portland) and there's three listed today at or under $250.....and sorry for your friends loss.
DashDaKidd said:
Try to flash another rom if you can get back into wou get back into windows your ok. thats what I would do just keep trying to flash until you get back into windows then flash back to the correct stock rom
Click to expand...
Click to collapse
i cant flash another rom because his device wont even turn on. its dead as a rock. can i return this for warranty? i flashed HSPL3 before flashing it back to the original (but wrong) rom.
is the HSPL3 still in the device meaning i cant return it? or like first poster said, the new radio is now on the device? meaning im still able to return it?
Well if it won't turn on then they won't be able to see its unlocked.. as for a solution did u try manual bootload (volume up + down and press power and keep holding volume up and down) that should get u into bootload if it doesn't then its a different issue.
Sent from my HTC HD2 using XDA App
mini_robot said:
i cant flash another rom because his device wont even turn on. its dead as a rock. can i return this for warranty? i flashed HSPL3 before flashing it back to the original (but wrong) rom.
is the HSPL3 still in the device meaning i cant return it? or like first poster said, the new radio is now on the device? meaning im still able to return it?
Click to expand...
Click to collapse
You could try to flash the official tmou rom via SDCard. Just use a card reader, place the rom at the root of the card, put the card back in phone, hold volume key down + power and you *might* be able to get back to bootloader.
The issue here is that if you flashed official (non tmou) rom from the sdcard when you bricked it, it might have removed the HSPL. From what I can recall, official roms flashed from sdcard will wipe hspl.
It's worth giving it a shot. In any case, I just received an EDM from microsoft through my hotmail acct where they are doing a buy 1 get 1 free for the HD2. Might want to check it out. I'm tempted to take them up on it and have 3 HD2's.
mini_robot said:
i cant flash another rom because his device wont even turn on. its dead as a rock. can i return this for warranty? i flashed HSPL3 before flashing it back to the original (but wrong) rom.
is the HSPL3 still in the device meaning i cant return it? or like first poster said, the new radio is now on the device? meaning im still able to return it?
Click to expand...
Click to collapse
you said it doesnt even charge... check the battery if is properly installed that happened to me once and got scared. just double check.
INSURANCE
If he has insurance on the phone just call tmobile say that the hd2 wont turn on anymore! You have no clue how it happened ! They will send a replacement! Then he has to send his phone back within a week of receiving the new one! It does have a one year warrenty but if u have to send the phone in to htc they will probably know u bricked it and void the warranty! Tmobile is really cool about warranty's so try to get one from them even if its refurbished and then leave it stock!!
The ROM probably had a .51 radio like the last post said.
When you flash a .51 on a TMOUS HD2 you lose. Game over.
well my phone was stuck ina bootloop kinda thing... if i conected it to a charger it wud turn on and keep restarting on me, if i removed batery while still plugged in it wudnt respond nor charge... i fixed it by leaving it like that for a few minites then i un pluged and held down volume roker as i pluged in to acces bootloader and flashed a diff rom
hmm this sucks try what the others said with the volume keys and report back. This makes me think it would be cool if the developers created a pandora battery like service battery and memory stick for the hd2 as how people brought back bricked psps to life with those methods, would be so awesome then we wouldn't have to really worry about stupid crap like this !
yes. im dumb. it was a .51 radio. doesnt turn on. i did it to my own phone so many times and it just became repetitive when i was flashing his phone that i didnt even stop to think that it was a TMobile model. and yes the power button + volume button is not working since MY PHONE (originally his phone since i have to give him my phone now) doesnt have power.
so my best bet right now is to return it to tmobile and not HTC correct?
The only way to unbrick your phone is whit a jtag interface , ( http://www.omnia-repair.com/forum/topic/htc-hd2-repair-guide , http://forum.gsmhosting.com/vbb/f47...z-jtag-pinouts-htc-topaz-repair-file-1047977/ ) but maybe this kind of tools are illegal in some countries.
Check Copper battery contacts
Hey mate, I had the same issue you did. I took the battery out often during my flashing and once it stopped responding ie. not charging not turning on etc.
I checked where the battery sat and found one of the copper contacts (I think there are 3 spring-like ones) was stuck inwards and therefor not offering or receiving power.
Give that a shot buddy. good luck
Sucks, but at least you swapped phones with him. If the phones under warranty give T-Mobile a call, tell them it wont turn on...but you might want to have your buddy handle it (he is the original owner I hope?) since the phone should be on his account.
mini_robot said:
yes. im dumb. it was a .51 radio. doesnt turn on. i did it to my own phone so many times and it just became repetitive when i was flashing his phone that i didnt even stop to think that it was a TMobile model. and yes the power button + volume button is not working since MY PHONE (originally his phone since i have to give him my phone now) doesnt have power.
so my best bet right now is to return it to tmobile and not HTC correct?
Click to expand...
Click to collapse
Quick side note, I don't necessarily agree that you owe this guy a phone. If you flashed it as a favor, then I think that all risks associated with the flash were his just as if he flashed it himself. There is an implied risk even when flashing the correct ROM/Radio etc, and if he didn't want to take the time to learn how to do it himself, you shouldn't be held 100% liable. If he is a good friend, then it would be a nice gesture to go in with him on a craigslist replacement (I too got mine for $225).
Now if he paid you for the service, then yeah, you owe him a phone.
gauge41 said:
Hey mate, I had the same issue you did. I took the battery out often during my flashing and once it stopped responding ie. not charging not turning on etc.
I checked where the battery sat and found one of the copper contacts (I think there are 3 spring-like ones) was stuck inwards and therefor not offering or receiving power.
Give that a shot buddy. good luck
Click to expand...
Click to collapse
I did the same thing, phone went into a boot loop, and I thought Id bricked it, copper contact was slightly bent and causing it, make sure the copper contacts are pointing straight up in the battery compartment, it could save ya a warranty return
shizzyraw585 said:
Quick side note, I don't necessarily agree that you owe this guy a phone.
Click to expand...
Click to collapse
I completely agree, unless he's a n00b and you didn't explain that there were any potential dangers.
Just as another side note, if I'm doing anything for a friend that involves firmware flashing of any kind whatsoever, just say.
"Look I'm happy to do this, however there is always a risk involved in that your phone might die! It's rare, but are you happy for me to proceed?"
Always gets me out of potentially tricky situations! Stick those caveats in before it's too late
In my opinion you owe him a phone unless you told him about the risk and asked if he was willing to try it.. I would still feel sick to my stomach over him buying a new phone himself.. Another point is that the "risk" didn't damage the phone, your obliviousness did..
It sucks, but I would try to get him a used phone and pay the cost.. and accepted it if he offered to pay parts of it

Bricked My 6P, But Not Sure Why/how.. Any help is appreciated

I'm pretty lost on this one and after hours of searching, have not the slightly clue how (or if) to fix it...if it can even be fixed.
Past few days I've noticed the phone randomly rebooting, some of the times it says my battery is 0% when it's almost full. Today I went to go wipe it and reflash Pure Nexus. While wiping and flashing it, it ended up in a boot loop. I've tried everything to get the phone back up and running. I've tried attempting to flash different ROMs, the stock images (tried T and Q), doing a hard reset, factory reset. Literally everything under the sun that I know to do or have looked up.
Right now the most my phone will do is turn on, shows the Google screen, the reboots and repeats. Sometimes when the phone is off, I have to hold the power button for a minute or 2 to get it to turn on. Still, can only get in the bootloader, but can't get it to boot further than that.
Any help is appreciated, I'm at a loss on this one....and phoneless. :crying:
Pretty weird, if nothing works you should flash stock images, lock bootloader and RMA.
Techno Peter said:
Pretty weird, if nothing works you should flash stock images, lock bootloader and RMA.
Click to expand...
Click to collapse
I also tried to lock the bootloader and re-unlock it, with no luck. Called Google and they weren't any help, least outside of what I've already tried. I'll be calling Huawei tomorrow when they open.
As of now, it seems when I unplug my phone, it just turns off. I plug it back in, it goes into bootloop (without me hitting power button). Sort of wondering now if the battery just took a dump?
The phone started acting funny every since I tried to Android N. I'm going to attempt to try flashing N again, just for kicks.
I found a USB charger at work. While not a fast charging one, it was enough to allow my phone to boot up. Apparently there is something wrong with the battery some how. When it booted up, it showed I still have 48% of battery left so I took it off the charger. About 5min after booting it shut down again. Now that it's on the charger again, it'll boot back up and now shows 1% of battery.
I can't figure out for the life of me what the deal is. Looking like I'll need to lock the bootloader and RMA it back for warranty and get a properly operating phone. I'm curious how quick this will happen to get a working phone? I'm up for an upgrade through Sprint, think at this point it's best to go get a new phone to use in the meantime since I have no old phones to use in the meantime. If Huawei gets me a new phone within 14 days I can take the new one back and rock on with Nexus. Kind of sucks, but just my luck.
InfiniteReality said:
I found a USB charger at work. While not a fast charging one, it was enough to allow my phone to boot up. Apparently there is something wrong with the battery some how. When it booted up, it showed I still have 48% of battery left so I took it off the charger. About 5min after booting it shut down again. Now that it's on the charger again, it'll boot back up and now shows 1% of battery.
I can't figure out for the life of me what the deal is. Looking like I'll need to lock the bootloader and RMA it back for warranty and get a properly operating phone. I'm curious how quick this will happen to get a working phone? I'm up for an upgrade through Sprint, think at this point it's best to go get a new phone to use in the meantime since I have no old phones to use in the meantime. If Huawei gets me a new phone within 14 days I can take the new one back and rock on with Nexus. Kind of sucks, but just my luck.
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That's exactly what you should do. Most probably the battery is dead or malfunctioning. Charge it with that spare charger for a few hours, then restore stock and lock the bootloader. Finally, turn it up for RMA.
I never had a single out-of-the-box issue with any of my 5 Nexus devices. I hope the replacement that you receive will be up to the satisfaction.
Techno Peter said:
Pretty weird, if nothing works you should flash stock images, lock bootloader and RMA.
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DJBhardwaj said:
That's exactly what you should do. Most probably the battery is dead or malfunctioning. Charge it with that spare charger for a few hours, then restore stock and lock the bootloader. Finally, turn it up for RMA.
I never had a single out-of-the-box issue with any of my 5 Nexus devices. I hope the replacement that you receive will be up to the satisfaction.
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Thanks for the confidence. I'll do just as suggested and return it.
I'm up for an upgrade, although I have to do online so I don't have to pay an extra $30/month for a phone I'll sell after getting my 6P back. I hate sprint not letting me do it in the store, such a PITA. If I do online I can just get the discount and sign a 2yr contract which is fine with me. Any idea if they will ship a new phone so I'm not without a phone for week(s)?
InfiniteReality said:
Thanks for the confidence. I'll do just as suggested and return it.
I'm up for an upgrade, although I have to do online so I don't have to pay an extra $30/month for a phone I'll sell after getting my 6P back. I hate sprint not letting me do it in the store, such a PITA. If I do online I can just get the discount and sign a 2yr contract which is fine with me. Any idea if they will ship a new phone so I'm not without a phone for week(s)?
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Sorry, but I never had any experience with an international carrier like Sprint, so can't say. Someone here would be able to answer this better than me. :highfive:
Thanks for the quick reply. I'll call Huawei here in a few and start the process and find out. Fingers crossed they will ship a new phone, even with a temp hold on the money while I send this broken one back. I'll post what I find out, just in case anyone else is curious and searching for the answer.

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