Issues with Data connectivity on Orange Touch HD - Touch HD General

Hello all, I am after any help or experiences with a problem I have with my Touch HD. I received my Touch HD about 3 weeks ago and I'm very pleased with it aside from a problem I have with using 3G/GPRS data on the device.
When I first received the device and set it up, I could very easily surf the internet using Opera mobile and internet explorer programs and update the weather application. However, after approximately 3 days, this stopped working and I was no longer able to access the internet via 3G/GPRS. The Weather application displays "Connection Error - there was a connection error while attempting to download weather data. Retry?" Similar sort of error messages are received in opera Mobile and Internet explorer.
After calling my network provider (Orange UK), they asked me to try many things to get it working again but no joy, the settings were correct. They finally they asked me to do hard reset, which then seemed to fix the problem but this obviously is a reinstall of the phone.
Again approximately 3 days after I performed the hard reset, I lost my 3G/GPRS connectivity and again any applications that required connection to the internet could not make a connection (same as above). No settings have been changed at all, data service just stopped working. However I have noticed that the "select a modem" combo box for the Orange internet settings is greyed out with "Cellular Line (GPRS, 3G)" enabled - not sure if this is important or not.
The Wi-Fi connection functions properly, it is just 3G and GPRS that does not work.
Interested to know if anyone has/is experiencing this problem, has had it resolved or can offer any guidance.
ROM: 1.19.61.1 WWE
ROM date: 11/25/08
Radio: 1.09.25.14
Many thanks in advance,
Professor

Resolved!
Issue described above has now been resolved . There is a conflict issue with Wi-Fi and GPRS/3G. Configuring Touch HD Wi-Fi adapter with static IP and DNS causes GPRS/3G connection to stop working. Setting Wi-Fi adapter to "Use server-assigned IP" (the default) solves the issue.
Further details are in this thread: http://cleanimport.xda/index.php?threads/468581/
Hope this helps anyone else having the same problem.

Related

XDA2ii can't connect to WIFI at home

Hi!
Before I start tese are my current system info:
XDA2ii (O2) - UK
ROM version 1.10.00 WWE
ROM date:24/12/2004
Radio ver: 1.00.00
Protocol version: 1337.39
ExtROM version: 1.10.124 WWE
OS: Windows Mobile 2003 2nd Edition
Version 4.21.1088 (build 14235.2.0.0)
I am trying to connect to my home WIFI network but I can't seem to connect. It is indeed picking up the server (name appears) in list but just stops at connection to network. It can't seem to get any connection at all. My wireless router (Linksys WRT54G) can't seem to detect it as well.
I have tried connection to WIFI at an airport and it seems to work but not at home. I have set my Linksys to Mixed mode (B and G) but still can't get it to work.
Any advice?
Thank you!!!
XDA IIi (or 2i) and 3COM WAP
Hi.
Got the exact same (everything) XDA IIi model (also O2/UK). I'm also having problems with WLAN/WIFI connectivity both at work and home. Both cases it's a 3COM OfficeConnect WAP (office one not setup by me). I thought I validated that the XDA seems to be OK by being able to connect to a neighbours WAP (some BT-Voyager thing) with no apparent problems. And so was thinking that the problem is with the 3COM WAP. However, your post raises doubts on my conclusion ...
The search goes on ...
Re: XDA IIi (or 2i) and 3COM WAP
hi
My case is even worse, it can not detect any wifi signal at any of the hotspot in my city. Go to wireless Lan Manager, under WLAN button (red status) there is alwayls a sentence: "no connection in use". Clicking to it, the device seem to search but found nothing.
Try softreset, hardreset but the problem remains.
In addition, I try to turn off the phone (turn on flight mode) then it don't allow to turn on bluetooth and wifi too.
Maybe it is due to hardware error.
Really disappoint with O2 UK
Regards
Tuan
WiFi connection problems with XDA2i
I have exactly the same O2 xda2i build as Johnnyboy, and precisely the same problem with WiFi as Blackwolf and Johnnyboy. I have a netgear WiFi access point at home, and have disabled the attach restriction and removed WEP. However, although the XDA can see the network name, it cannot connect to the network (just displays connecting...) nor does it show anything on the signal bar. Needless to say, it does not display SSID, Tx rate, Channel, IP address or any information from the network.
I have bought this device specifically for wifi access, and it is somewhat disappointing. Anyone have any idea how this can be fixed? (if at all :? )
XDA Wi-Fi Successful Connection!!!
Hi,
I'm new to the forum and new to XDA2i....
I too had many frustrations connecting the wi-fi...but now I've cracked it, here's how.......
On first very first use (or following a hard re-set) device users are prompted to choose “What do you want WLAN to connect to?” The option bullets are ‘Internet’ or ‘Work’….’Work’ should be selected, this will connect them to the nearest WLAN (if this network is WEP encrypted it should be switched to ‘Open’ rather than ‘shared’ as is often the case).
Next prompt asks for any WEP Encryption ‘Pass Key’ to be input, when doing so omit any ‘-‘ between character pairs. Normal start-up should then be completed. Once device is up and running…..
From ‘Start’ pull-down on the ‘Today Screen’ select…. ‘settings’>’connections tab’>’connections icon’>’advanced tab’>’Select Networks’> pull-down ‘My Work Network’ > ‘OK’ out of selections to save and exit.
Go to ‘Wireless Manager’ in programs, select WLAN icon from main screen (which should turn green to show active), then select mini ‘WLAN’ icon from lower toolbar to see the status of the connection, quality of signal etc.
That did it for me......
Cheers
Finally cracked it! As I never had any problems with my Netgear MR814 wireless router, I assumed the issue was with the XDA2i. Instead, a router firmware upgrade did the trick! Should have thought of that earlier.
Cheers, S.
When i first got my XDA 2i home from the shop the first thing it tried was the wireless lan, and the same thing happend to me also..... everything fine in the router but still unable to connect the xda.
anyway after few hours of going over every single setting time and time again , it finally worked !!
i left the Wlan enabled and after a period of a few minutes it connected to my network.
So i think the XDA 2i is quite tempremental with Wlan, as i know my settings were correct.
having said that, i have had no problems with Wlan t all since then, it will now even connect to other Wlan hotspots with no problems whatsoever.
The only problem i have now is recieving a decent O2 Cellphone signal i my area
Well I have a XDA IIi and it connects fine and allways has to Citi Hotspots, TMO hotspots and my own Linksys WRT54GS. Netgear is the biggest piece of crap ever sold. If you have one I suggest you soak it in gas and burn it.
I had a problem with my XDA IIi connecting to a home Wi-Fi network with a Linksys WRT54GC router: a signal showed in the Wireless LAN Manager, including an IP address, but the WI-Fi icon at the top of the Today screen had no connection bars. After days of this I went to the Linksys settings for an unrelated reason and disabled Wireless SSID Broadcast. Inexplicably this appeared to cure the WiFi problem with the XDA IIi, and I can now connect with ease.
Ok, I might as well add my question to this thread, as it's relevant.
I have an O2 UK XDA2i, and I've also experienced similar problems connecting the wifi and managing to get it to work properly.
I'm at Uni in Birmingham, and at some of my faculties there's wifi for students and staff to use - they give the broadcast SSID UCEOpenAccess, and you use your system logon (in my case STUDENTS\F05310011 and my password (secret ).
I have these details set in the LEAP tab of my wireless lan config (in the WLAN settings) - I have an entry named UCEOpenAccess, and I have my username and password (and domain) set correctly, and the auth type set to Open System (as opposed to EAP, doesn't seem to make any difference whatever I set it to)...
... I just can't connect to any wifi network! I can't even _SEE_ the wifi network, and I know it's there, I can pick up other wifi networks and detect them using Wifi Graph and Hitchiker. I just, bizarrely, can't see the one wifi network I'm trying to connect to.
It's incredibly frustrating. I have my network adapter set to connect to Work (as I've seen advised on these forums), and my IP is assigned via DHCP (they use a weird class b subnet for their network), and the proxy to connect to the Internet is also setup correctly in my Network (This network connects to the Internet checked, This network uses a proxy to connect to the Internet, and proxy is specified in the box), and as the proxy is a SOCKS 5 authenticating proxy, all the relevant details and username+password are in place in the Advanced settings.
Still doesn't work!
Is it due to my original (and decrepit, from the looks of things) firmware and software versions? I'm running original radio, is that a problem maybe? I've scouted about quickly for updates from O2 for my XDA, but I don't want to install a Japanese update as I don't reallllly want to have to read Japanese (and I can't, etc) - I don't want to make a brick out of this brand new phone, but the resources for total xda newbs is somewhat lacking. Can someone just poke me in the right direction with a stick?
Cheers all.

WiFi connects but fails on "Locate"

Hi,
I've just got a T-Mobile Vario. It connects fine on GPRS and PIE navigates to web pages.
I then try to connect to a free WiFi hotspot (I have no home wifi network to test on).
It *connects* fine. However, when I try to navigate to a web page it hangs on the "Locate" message, then times out.
I have searched the forum and read similar problems but with home networks not public hotspots- for example:
http://forum.xda-developers.com/viewtopic.php?t=46118
I tried the solutions suggested there but with no luck. Has anyone had similar problems?
I *really* need to get WiFi working (by the end of the weekend hopefully) as thats what I got the device for in the first place.
I am a WiFi virgin so any pointers will help.
ipl 1.06
spl 1.06
gsm 1.12.10
os 1.6.2.4
protocol version 4.0.13.23
ExtROM 1.6.2.105
Cingular 8125 WiFi fails
I have the same results. My router assigns my device an IP address with WiFi on, but I get the message "...the connection was lost." whenever I try to surf internet. If anyone understands how to set it up, we'd appreciate instruction that works (I'd like a Cingular user if possible) but I would also like to learn what the settings mean. Anyone have a link to network setup information? I have a WiFi network in my home which works for my wife's laptop and my old PDA. This 8125 is bugging me.
working now...
OK, as soon as I posted and went back to the PDA the WiFi connection now works - gremlins again... I didn't change anything or even soft reset - it just connected. I wonder if it was because the GPRS connection ended... I'll try turning off my automatic e-mail checking and post again. BTW, I am using the suggestion of the first Network being "work - no proxy" and the second being "MediaNet - proxy"
Your problem doesn't seem the same as mine.
I have no home network.
My vario, on a public hotspot, always "connects" but always fails on "locate".
you need to make sure the connection is not using a proxy server.
go into settings
connections
then manage existing connections
untick the checkbox on the proxy settings tab that says this connection uses a proxy (or words to that effect)
now you should be able to connect to the network as long as their is no security in place to stop you.
good luck
R
Hi,
I have no "manage existing connections"
under settings->connections.
I go into connections which gives <tasks> and <Advanced> tabs
Under Advanced> I have <select networks>
This screen "Network Management" has two drop downs
1 states "Programs that automatically connect to the internet should connect using"
"T-Mobile Internet" is selected
If I edit and look at proxy settings it has:
"This network connects to the internet" ticked
the proxy server box is empty
If I edit the modem tab it has Cellular Line (GPRS) selected
Dropdown 2 has
Programs that automatically connect to a private network should connect using:
the dropdown is filled with "My Work Network"
By default the "connects to the internet" box is empty. I have filled this in previously with no luck.
Modem is empty as are all the other entries.
I have swapped the order of the dropdowns, I have made both "My Work network" and both "T-Mobile Internet" with no luck.
I have tried the suggestions on the thread I referenced above - again with no luck.
To repeat I can get the "connection" up. When I select the network it states connection is "good" yet when I try to surf to a page it craps out on the "Locate" message.
Is it failing to find a DNS server on the wifi link?
I'm just guessing as I know v little about WiFi as I have never used it before
TIA for any further contributions
I just wanted to say I have this same problem and have not been able to solve it yet. I can't tell whether to use GPRS while using Internet, or whether I should have the connection set to "Work" or "Internet" or what.
I have tried with 3 unprotected wireless networks already and have gotten the same results with each. I suspect it may be due to DNS. Hopefully it is not the phone itself.
Hi mat,
Well it can't be that you *must* use GPRS whilst surfing - thats what WIFI is for!
I suspect (no real evidence)T-Mobile have somehow crippled the OS to make it difficult to work out how to get free hotspot access working properly. Looking at their site they say CS do not "support" WIFI access problems - how convenient!!!!!
Although I am a WIFI virgin/idiot, I am not a *total* idiot and would have been able to get it working if it was completely straightforward.
To add ammunition to this opinion, I do not have a T-Zone account (I should have but it hasn't been set up correctly). Anyway I tried to connect though a t-zone and it worked straightaway presenting me with the login page. I could also download data - the terms and conditions.
However, obviously I couldn't surf to totally check it out as I couldn't login.
I wish someone would provide a definitive solution as it is really irritating me now!!!!!
Why would it be hanging on "locate"? I imagine it must be because it cannot look up the IP address through the free WIFI link. I made the same suggestion as you did earlier something to do with the DNS setup.
Thats as far as I can get!!!!!

Logmein.com "Mismatched IP Address" (Solved)

Found the problem!
This problem was being caused by the Blackberry Service on my device. In further investigation I discovered that whenever the Media Net connection goes stagnant the Blackberry connection would reestablish & try to check for new emails. The new BIS connection would change my IP to communicate with our Enterprise Server & of course subsequently, Media Net was killed. When I would try & re-establish my logmein connection it would report the new IP which was hung on Blackberry instead of being reset by Media Net & would report as Mismatched for security reasons.
The solution:
Whenever I need to do some work on my desktop remotely I now suspend the Blackberry Service & have now had no problems with logmein, even through reconnects.
Thanks for all the IM's & emails, there were some interesting ideas
_________________________________________________________________
For years I used logmein with verizon's network without problem. But now I'm AT&T & every time my connection resets I get an error stating "Mismatched IP Address" causing me to have to shut down PIE & start over again.
I have read about a broken proxy fix meant for other client laptops & pc's. I have imported my own"broken proxy" reg.value into logmein security registry settings on my Kaiser. However, every time I lose connection, I still have to start over. Anyone else have this error before?
I'vd tried everything I can think of. Any help?
Thx!
i believe it has to do with using wifi instead of edge/3g. I had the same problem when i logged on with edge and then tried to access my computer with wifi after already logging in to the system. I dont know of this will help but i just relogged in and accessed the pc using the same connection type.
negative, it happens using 3G, edge, gprs, etc.
I thought maybe I could enter an IP in connection settings but then I can't connect period.
Hi, I know this is an old thread, but I'm getting the same error message on my HTC Touch HD (Win Mo 6.1) - any ideas as to how the specified solution could be applied to my device?
Thank you.

i780 GPRS connection issues with some applications

I am using Samsung i780 and have issue with some applications.
Most of applications work over GPRS and over WIFI without any issues: Internet Explorer, Opera, ActiveSync and Google Maps. These applications can both: initiate and use existing GPRS connection - I guess they use Connection Manager API.
But some applications do not work over GPRS
Metatrader 4 Mobile, PocketPutty - they can connect over existing WIFI connection, but not over existing GPRS connection, they also do not try to initiate GPRS connection.
PocketPutty is not "connection manager aware" (I know that from forum). About metatrader I could not find any information.
I tried many different settings in connection manager, but they could not solve this issue.
I have also tried to reflash my i780 with "WM6.1 WWE ROM - V3.3XG RELOADED" but this didn't help with my issue.
NOTE: On my i600 metatrader 4 mobile worked over gprs without any issues.
Maybe there is a magic registry setting or something? Maybe there is something I am doing wrong?
I am using Orange PL 3G/HSDPA connection.
Could somebody help me, please?
Accidentaly I have found a workaround which I do not understand.
When I change in connection manager
From:
Internet: My ISP
Work: My Work Network
To:
Internet: My Internet
Work: My Work Network
something strange happens:
GPRS connection is automatically established after powering on the phone (as with prev settings)
But IE is unable to resolve domain names, metatrader is unable to connect (on prev settings IE works)
When I disconnect my connection, and connect again opening page in IE. IE opens this page and metatrader suddenly connects! (meta trader never connects on prev settings)
I have no idea what's happening.
I found workaround which I completely do not understand .
Internet: My ISP
Work: My Work Network
I have added modem connection to My ISP.
This changed, that after power-up internet explorer works.
Next step is: go to connection manager and disconnect data connection (using HTC connection manager - not data call manager).
Then: connect to the internet using internet explorer or active sync
Now run metatrader - it works.
My questions:
Why is does it work while other configuration do not work?
Why do I have to disconnect data connection? - it is connecting first time using exactly the same connection settings!
How can I make this work in a civilized way?
UPDATE: PocketPutty also works after this workaround

Cannot Connect ActiveSync via GPRS using MyWork Network

Very Strange Problem with ActiveSync over GPRS.
I upgraded Imate JasJam WM6.0 to HTC HD2 Telstra WM6.5.
Device uses activesync over Telstra NextG to My Work Network with Exchange Server 2003. Setup the new HTC with the same work network authentication credentials, used the same Activesync credentials for Exchange Mail Server. I now have the default Telstra Internet connection plus MyWork Network connection. The new WM6.5 connections area is a little different but not too difficult. I started it up and worked first time. Fantastic.
I purchased another HTC HD2 and did the same for a work colleague. Once again worked first shot. Fantastic. Couldn't be happier with the trial.
Purchased 10 more for the rest of the team to upgrade their Jasjams. Setup the next one and no worries with the connection but it would not start active sync. Then setup the next one, with exactly the same problem - activesync spins for about 30secs then pops the 'Cannot Connect' error. Then I setup the next HTC and it worked perfectly. The Jasjam upgrade program is now stopped pending resolution!
So we have 3 that will sync to exchange mail and 2 that won't. I still have a drawer full of brand new HD2's so I try other devices, same problem. I move the SIM back into the JasJam, no problems so its not the SIM or the user credentials. So I try using my own credentials into a HD2 that won't sync and get the same problem, HOWEVER, without touching my own working HD2 whule testing the faulty one, my own device will now not sync either.!
The Work Connection dials telstra.corp and my credentials establish the connection OK which does work and can run other remote apps. The cannot connect error has a blank where you would expect to see the number dialed so it means that activesync no longer knows how to connect. If I change the internet connection from Telstra Internet to MyWork Connection then activesync works OK. Then change it back to Telstra Internet and Activesync still works OK, so that seemed to solve the problem, but now the device cannot connect to the Internet. This is all very strange.
Have tried internet/dedicated setting but this seems to ignore me anyway.
Have tried diabling '...Faster Data Sync..'
Device syncs via a USB/PC connection without a trouble.
Anyone got any ideas. Thanks
Workaround found but its still strange behaviour.
On the HD2 the Telstra connections can't be edited so I created a new one and supplied the access point, IP address and proxy from the old JasJam. The HD2 now has my work connection and my own version of the Telstra connection. This seemed to do the trick. I now have Internet from Telstra and activesync via GPRS to my work Exchange Server.
However what caused Activesync to not know how to connect in the first place?
I would appreciate any ideas you might have. Thanks
I have been having exactly the same issue as posted above and have been tearing my hair out for the last couple of days trying to fix it.
I am syncing using ActiveSync on my HD2 ( WM6.5 ) to Google calendar using google sync and was getting the same unable to connect error or ActiveSync just sitting there saying Waiting for Network.
Syncing worked fine if I connectd to my Wireless network but OTA just wouldn't work.
After much googling I came upon this thread so tried setting up a new connection to Telstra Internet but this didn't fix it.
But then I happened upon the solution, so thought I'd spend the time posting it here in case it can help somebody else with the issue.
Open Tools/ActiveSync on the HD2, then Menu/Options.
Highlight "Microsoft Exchange" and press Settings.
Assuming your settings are already entered and correct, press Next until you see the list of what to Sync (Contacts, Calendar etc).
Now press MENU and select Advanced.
Under Connection, change this to Internet (click OK if you get a warming about not using a dedicated connection) , and press Save then Finish, and finally press OK.
As soon as I did this syncing worked via the Telstra Internet connection and has worked perfectly for the whole of today.
So I hope this helps somebody else out there who like me may have been googling for ages trying to find a solution to this issue.
No Activesync Through Telco Connection
I was also having activesync issues. The connection worked fine via WiFi through any access point (home, work, friend's house) but would not sync through Telstra Internet.
I was trying the "internet" option rpalmer68 mentioned when I stumbled upon the "Sync data when roaming" setting in >SETTINGS >DATA SERVICES >ACTIVESYNC.
After turning this on magic began to happen. All working perfectly.
I realised that I still had the "internet" connection set as above and went back to change it when I noticed it had changed to "dedicated".
I am using stock standard Telstra issued HD2 and haven't needed to modified any network connections.
This may be a simpler solution to try with the same outcome.
I had the same problem with my HD2. Changing the "Sync data when roaming" made no difference.
But rpalmer68's solution worked perfectly.
I noticed that I had to set the connection to Internet (this made it work). And then, when I checked the settings later, it had changed itself to Dedicated.
Setting the connection to Dedicated myself did not solve the problem (it changes itself back to blank).

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