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I've had my myTouch for about a month now and have been lurking around the forums for about the same amount of time. With adequate research, I've been able to successfully root, install and run my phone with Maxismo's HERO rom. Successfully meaning have done all that can be with a 4GB class 2 SDHC.
Now to the title. Yesterday morning after a quick McDonalds run, a friend and I decided to post and enjoy our 600 calorie breakfast in the car while I had Pandora running on my Magic through the car audio jack. To no surprise, friend decides that it is a good idea to slide my phone off the armrest, onto the cupholder where a half-filled cup of McD's orange juice parked itself with no cover.. I blame the lady at the drive-thru for not giving us straws. It was in there for a good 5 seconds.
A **** load of used Kleenex's later, I examined the phone and found that the water-damage indicator was still solid white. Aside from the apparent stickier feel, everything seemed fine.. Until I got home. A couple hours later, I reached for my phone to find that it was vibrating. No call, no vmail, not even a text from homegirl to see how my phone was doing. I had tried all the "phone-drying" methods, from Dust-Off to submerging your phone into a bowl of uncooked rice and I still sit here writing this, with my month-old myTouch dancing around my desk like it was happy to see me.
My first question is, has anybody encountered such a problem? If so, has anyone devised a way to remedy this? Second, I have PHP through T-Mobile (phone insurance for those overseas).. Should I just un-root, suck it up and pay the $130 deductible?
I met up with homegirl later on that night and yes, she was happily myTouched.
I shall await replies if any. Thanks for reading.
does the phone still work besides that. cuz if you are going to pay the deductible, i say just report it stolen and pay the fee to get a new one and use the water damaged one as a back up to flash test roms. the only reason you would unroot it and return it is if you are going through warranty, but it would fail, because though the indicator is still white, they open it up and check for water damage there, so you would still have to pay an out of warranty fee, which is like 400 when I had to return my mytouch for warranty purposes.
Just out of curiosity, where is the water indicator?
Also you should leave the phone submerged (cover off and battery off) in rice or packs of silica if you kept those from packaging of electronics for about 2 days. The longer the better. Then see if the phone still works.
Taknarosh said:
Just out of curiosity, where is the water indicator?
Also you should leave the phone submerged (cover off and battery off) in rice or packs of silica if you kept those from packaging of electronics for about 2 days. The longer the better. Then see if the phone still works.
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Water level indicator is on the lower right hand corner of the battery compartment. It's a round white sticker.
Phone was left (battery and cover off) in a bowl of rice as I mentioned in my post. I think it's the dried up sugar stuck on the board that's causing the phone to act up.. Gives a whole new meaning to "sweet phone".
tazz9690 said:
does the phone still work besides that. cuz if you are going to pay the deductible, i say just report it stolen and pay the fee to get a new one and use the water damaged one as a back up to flash test roms. the only reason you would unroot it and return it is if you are going through warranty, but it would fail, because though the indicator is still white, they open it up and check for water damage there, so you would still have to pay an out of warranty fee, which is like 400 when I had to return my mytouch for warranty purposes.
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Phone is still running fine aside from being stuck on vibrate.. The volume button seems to be the only other that's acting up but it's sporadic. If I do end up keeping the phone I'll open it up and have a look-see. I imagine it isn't gonna be a walk in the park like my N95.
Good point on the warranty, my friend who works for T-Mobile said I could return it at her store though.. Will they crack it open later on and possibly bill me?
Thanks for the input.
mausheezy said:
Phone is still running fine aside from being stuck on vibrate.. The volume button seems to be the only other that's acting up but it's sporadic. If I do end up keeping the phone I'll open it up and have a look-see. I imagine it isn't gonna be a walk in the park like my N95.
Good point on the warranty, my friend who works for T-Mobile said I could return it at her store though.. Will they crack it open later on and possibly bill me?
Thanks for the input.
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they send it to their return center and there they open it up. it happened to me on my sidekick. My trackball on it wasn't working so i returned it to warranty. They billed me 3 months later because they said it was an out of warranty product because they found water damage on the inside of the phone and the water damage indicator was still white. I didn't even know that it had water damage when I returned it. It must have gotten water in it when my hands were wet or when I had it in the rain.
Have you tried to turn off the vibrate feature from the settings to see if that turned off the vibrations?
All stickied up is what your volume button is. That is why it is vibrating and why the volume is acting up. The trick would be to get the sticky orange juice out from under your volume rocker. My menu button was sticking so I used a tiny piece of paper to stick in the very tiny gap between button and phone, maybe you will be able to dislodge the sticky stuff. Its a thought.
But insurance wise I think I'd say I lost it at Mcdonalds (snicker).
mausheezy said:
I met up with homegirl later on that night and yes, she was happily myTouched.
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ROFLMAO!
I agree. Keep the phone and report it stolen.
Had the same thing happen with cranberry and vodka. pull the battery. Get the assembly manual off of the forum. Dissasemble and clean any and all boards with 90% isoproyl alcohol and a childs soft bristle tooth brush. Do not blow on the boards to dry them as condensation can occur. Just use a fan at room temperature. Make sure you don't get a bunch of alcohol in places it won't come out of (speakers, Microphones, any type of button, USE COMMON SENSE), and only use as much as absolutely necesary. I did mine about 24 hours after it happened and it is still working 3 months later. Sugar will kill it eventualy if left inside so it needs to come out. I have had not one single issue since iI cleaned mine. BE VERY GENTLE. There are a total of FOUR liquid indicators on the unit. One in the battery compartment, and two you cant see, and yet another behind the tab for holding a lanyard. If you need better instructions shoot me an e-mail. [email protected]
tazz9690 said:
they send it to their return center and there they open it up. it happened to me on my sidekick. My trackball on it wasn't working so i returned it to warranty. They billed me 3 months later because they said it was an out of warranty product because they found water damage on the inside of the phone and the water damage indicator was still white. I didn't even know that it had water damage when I returned it. It must have gotten water in it when my hands were wet or when I had it in the rain.
Have you tried to turn off the vibrate feature from the settings to see if that turned off the vibrations?
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Yeah I did and it still did it. I guess warranty exchange is out of the question then.. Thanks again.
Tech no logy said:
All stickied up is what your volume button is. That is why it is vibrating and why the volume is acting up. The trick would be to get the sticky orange juice out from under your volume rocker. My menu button was sticking so I used a tiny piece of paper to stick in the very tiny gap between button and phone, maybe you will be able to dislodge the sticky stuff. Its a thought.
But insurance wise I think I'd say I lost it at Mcdonalds (snicker).
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Haha. I tried it out with a bunch of post-its and it seems to have alleviated the volume issue slightly. I think I do have to open it up though coz it's still acting up. Thanks for the tips.. Maybe I should blame it on a McDonalds staff member.
softbanksucks said:
ROFLMAO!
I agree. Keep the phone and report it stolen.
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Haha I think I will.
donepate said:
Had the same thing happen with cranberry and vodka. pull the battery. Get the assembly manual off of the forum. Dissasemble and clean any and all boards with 90% isoproyl alcohol and a childs soft bristle tooth brush. Do not blow on the boards to dry them as condensation can occur. Just use a fan at room temperature. Make sure you don't get a bunch of alcohol in places it won't come out of (speakers, Microphones, any type of button, USE COMMON SENSE), and only use as much as absolutely necesary. I did mine about 24 hours after it happened and it is still working 3 months later. Sugar will kill it eventualy if left inside so it needs to come out. I have had not one single issue since iI cleaned mine. BE VERY GENTLE. There are a total of FOUR liquid indicators on the unit. One in the battery compartment, and two you cant see, and yet another behind the tab for holding a lanyard. If you need better instructions shoot me an e-mail. [email protected]
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Thanks. You might expect an email from me pretty soon.
mausheezy said:
Yeah I did and it still did it. I guess warranty exchange is out of the question then.. Thanks again.
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it's a good thing you have insurance then and you told them that you "lost" it or it was "stolen"
I just thought I'd share the story of how my Nexus One became a 576 dollar(CA Tax) brick. I went hiking up in the Angeles Forest to go Bungee jumping on Saturday. It was a 5 mile hike, but not a too terribly hard one. I put my Nexus One in my bag and didn't think about it. When we got to the Bridge to Nowhere, the Bungee location, I took my Nexus One out of my bag to take some photos and video. I hit the power button and nothing happened. I knew my battery couldn't be dead. I took off my sunglasses and noticed spider cracks all over the screen originating from the bottom left of the screen.
It sucks, and I have no idea how it happened. I never took my bag off my back, I never hit anything. It is very depressing. I'm trying to email the google store support to see if i can get it refurbished or something so i don't have to buy a new one for full price. The screen displays nothing, but still responds to touch. I can feel when i hit the area that unlocked it the vibrating feedback. I doubt there are any AMOLED screens out there, or a way to easily replace it myself. Let's hope google can fix it somehow for a price less than buying a new one. If not, well then I'm boned.
Wow, sorry dude. I hope Google can help you out on this matter. Maybe you did bump it somewhere without knowing?
Are you sure it wasn't pressure from contents of the pack itself?
senseless post, never mind me.
Bummer...let us know if you can get it replaced.
So I guess we can safely say this isn't the Gorilla glass as found on the Droid.
pics? and does the phone not even turn on? ive see dozes of iphone users with cracked screens still touching away at it uncontrollably lol
yeah cracked capacitive touch screens usually continue to work fine and the screen under them should not be effected unless it took a pretty darn good hit
sucks to have happened to you so soon but i will say that personally having known how easy it is to crack these types of screens i have always kept my G1 in my jean pocket with the screen facing my leg at all times.
i've dropped my G1 about 5 or 6 times in the past 1+ year and the back of my phone is in much worse shape than the front but still no cracked screen i do however have a half way broken back cover
crater said:
I just thought I'd share the story of how my Nexus One became a 576 dollar(CA Tax) brick. I went hiking up in the Angeles Forest to go Bungee jumping on Saturday. It was a 5 mile hike, but not a too terribly hard one. I put my Nexus One in my bag and didn't think about it. When we got to the Bridge to Nowhere, the Bungee location, I took my Nexus One out of my bag to take some photos and video. I hit the power button and nothing happened. I knew my battery couldn't be dead. I took off my sunglasses and noticed spider cracks all over the screen originating from the bottom left of the screen.
It sucks, and I have no idea how it happened. I never took my bag off my back, I never hit anything. It is very depressing. I'm trying to email the google store support to see if i can get it refurbished or something so i don't have to buy a new one for full price. The screen displays nothing, but still responds to touch. I can feel when i hit the area that unlocked it the vibrating feedback. I doubt there are any AMOLED screens out there, or a way to easily replace it myself. Let's hope google can fix it somehow for a price less than buying a new one. If not, well then I'm boned.
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Click to collapse
If you have it on T-Mobile, there's a way to get it replaced via asurion insurance for a $130 deductible.. Since it's still within the first 14 days of owning the device, you could do that.
read this sticky on the nexus one forums: http://www.nexusoneforum.net/forum/...surion-insurance-now-available-nexus-one.html
Just add insurance and you're saved. Tell them you have a cracked screen, and you're golden =) (never tell asurion that you had your phone stolen.. you'll need a police report)
If you're on AT&T though, you may be screwed. However if that's the case, you can call HTC and they can probably repair it for a fee.
JareduPS said:
If you have it on T-Mobile, there's a way to get it replaced via asurion insurance for a $130 deductible.. Since it's still within the first 14 days of owning the device, you could do that.
read this sticky on the nexus one forums: http://www.nexusoneforum.net/forum/...surion-insurance-now-available-nexus-one.html
Just add insurance and you're saved. Tell them you have a cracked screen, and you're golden =) (never tell asurion that you had your phone stolen.. you'll need a police report)
If you're on AT&T though, you may be screwed. However if that's the case, you can call HTC and they can probably repair it for a fee.
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Thanks for the tip. I'll look into this! I'm on t-mobile, but i bought it unlocked. Lets hope it still works.
The phone still turns on, I see notification glows of the trackball. The buttons light up, I can even unlock the phone by sliding where i know the button is.. but the screen doesn't come on at all. it looks like it cracked at the bottom right and spider'd up most of the screen.
It was in a padded compartment of my bag, and it only had a few bottles of water(in an entirely different section of the bag) and my hoodie in it. I can't understand how it happened.
well it sure as hell didnt punch itself in the screen
Crazy, Ive had a couple close calls with my G1 and saw one of my friends G1s drop right in front of me and shatter at the movies but hers still worked just cracked everywhere. That really sucks.
crater said:
Thanks for the tip. I'll look into this! I'm on t-mobile, but i bought it unlocked. Lets hope it still works.
The phone still turns on, I see notification glows of the trackball. The buttons light up, I can even unlock the phone by sliding where i know the button is.. but the screen doesn't come on at all. it looks like it cracked at the bottom right and spider'd up most of the screen.
It was in a padded compartment of my bag, and it only had a few bottles of water(in an entirely different section of the bag) and my hoodie in it. I can't understand how it happened.
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From what I've read there's been a lot of different stories of whether or not asurion will cover the phone, but from what I can tell they do- and it's also listed on their phoneclaim.com site (though I don't recommend using it.. it's usually easier to call, I work for tmobile and customers that come in have tons of complaints from that)
To add insurance to the phone you may have to go into a retail store from what I read and show them a reciept from google that it was bought, and they'll add it to your account, so hopefully you can do that, heh. I'll keep a lookout for any new info and post it here, so keep us updated on the status ^^
Sounds like the water bottles may have hit it at an angle, there could have been a bump or something that caused the plastic lid of the bottle to become compressed against the phone, thus resulting in a pressure crack (which explains the spidering) Even if it's in the padded section, keep in mind that if you put enough pressure on a screen it'll crack, as everything has it's breaking point. For your next one nexus one (lol, 'nextus one') I'd probably recommend a hard-leather pouch for when you're going hiking so it doesn't happen again, and the soft-case for your pocket for less bulk
Once boxwave comes out with their anti-glare screen protectors, I'd suggest one of those as well to prevent the little nicks and such ^_^
Good luck!
JoshHart said:
Crazy, Ive had a couple close calls with my G1 and saw one of my friends G1s drop right in front of me and shatter at the movies but hers still worked just cracked everywhere. That really sucks.
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seems like it might be a downside of an OLED screen. I've seen several cracked G1's work fine, it does surprise me that the N1 won't display anything at all.. maybe the video cable came unplugged somehow. Hmm.
I called T-mo and she said they show it as a phone that can make a claim if you already had insurance on your account, but that she wasn't able to add it to a new Nexus One since t-mobile does not support or sell it. I tried to talk her into it repeatedly and she said it just wouldn't let her. I said thanks and politely hung up. I'm gonna try calling back again to get someone else in a bit.
OMG! That really bites! Was it really hot out? I really feel for you I paid full price for mine too. Thats why I'm looking for a hard case. Hope it works out for you.
Same problem - cracked screen on Nexus One
OK I was not hiking or anything - just hanging out with my Nexus One in my pocket. Pulled it out and the screen looked funny. By the next morning, all black. It wasn't until I looked closer in bright light that I noticed several cracks in the internal screen, coming from the edges.
I think this is going to be a big problem for this phone. I've dropped my G1 about 20 times over the past 15 months and it's fine. I've even dunked it in a glass of water, dried it out, and it's fine. I did nothing to my Nexus One and the screen (inside! with no external damage whatsoever) is cracked and now does not work. This is lousy manufacturing.
I put a call into HTC and they are supposed to be sending me a fedex label to send them the phone, but I didn't tell them the screen is cracked, I just said the screen doesn't work. So I am expecting them to tell me I'll have to pay to replace the screen. The warranty number for HTC is 888-617-1113. If you call them and get the price for replacing the screen, please post it here so I and others know what to expect.
Also, there is a company in Dallas called dr cell phone (google it) which can repair screens the same day they receive your phone, you can just ship it to them. It costs somewhere between $75 and $175 and they said they will repair the Nexus One (they do many other HTC phones). However they told me they are waiting on parts from HTC so it could be 1-2 weeks before they get parts.
Hope this helps - I'm in the same boat. Good luck.
I compare the Nexus screen to Heros. It feels like Nexus has a plastic screen?
JareduPS said:
If you have it on T-Mobile, there's a way to get it replaced via asurion insurance for a $130 deductible.. Since it's still within the first 14 days of owning the device, you could do that.
read this sticky on the nexus one forums: http://www.nexusoneforum.net/forum/...surion-insurance-now-available-nexus-one.html
Just add insurance and you're saved. Tell them you have a cracked screen, and you're golden =) (never tell asurion that you had your phone stolen.. you'll need a police report)
If you're on AT&T though, you may be screwed. However if that's the case, you can call HTC and they can probably repair it for a fee.
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Click to collapse
Sorry, but if you try to do the insurance thing listed here, your claim will be denied. Asurion checks to see when you last used the IMEI number to place a call. They will see that you have been unable to place any calls since a certain date and added insurance after that date. They will know your device was damaged before you added the insurance and deny the claim. Since your touch screen still works, perhaps try holding the search button to initiate a call through voice dialing. If you can make a call after adding the insurance, you should be good.
Frito11 said:
sucks to have happened to you so soon but i will say that personally having known how easy it is to crack these types of screens i have always kept my G1 in my jean pocket with the screen facing my leg at all times.
i've dropped my G1 about 5 or 6 times in the past 1+ year and the back of my phone is in much worse shape than the front but still no cracked screen i do however have a half way broken back cover
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Click to collapse
Same here. Always on the rear pocket, even when driving and its still in pristine shape (sold it yesterday, snif!). From your second assertion, looks like the G1's display is even stronger than the back (not as flexible, though).
Splodge, was the only way I could describe it...take a look at the attached photo.
I'm certain I have seen someone else post this before.
It just happened randomly! Was fine all day yesterday, then picked my phone up to answer it last night, and after the phone call had ended I saw this on the screen...
Touch screen still works, and you can still see underneath it, its less visible when the back light is on. Of course when it's off, you can see the effect it has!
So...what is it? Easily fixed or what?
Like I said, I'm sure I have seen this posted by someone else before...
Hehe... nice one. It will most likely disappear if you gently pull the glass with a suction cup.
Brgds... /Tubgirl
Suction cup thing works but then it comes back.
HTC said it would be out of warrenty :S and they would have to look at it first.
O2 however, said if its in warrenty (which it is) then they will get it repaired and supply a courtesy handset while they have it.
i had one the same size it has slowly gone to half the size 5 pence piece but o2 said its not under warrenty and i work for a major phone retailer and my repairs guy said it may so im very unsure wuld have re flash it as its hspl grrr
Some background info on the topic: http://en.wikipedia.org/wiki/Newton's_rings
greg1fraser said:
i had one the same size it has slowly gone to half the size 5 pence piece but o2 said its not under warrenty and i work for a major phone retailer and my repairs guy said it may so im very unsure wuld have re flash it as its hspl grrr
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Click to collapse
interesting, well I'm taking it to the O2 store next week, so will see what they say, will keep the email i had off them saying they will as backup!
It has reduced in size, but still has the rainbow pattern in the middle.
I had a similar screen problem however it didnt look anywhere near as bad as yours. Mine had slight discolouration mostly noticable on white backgrounds. Pressing the screen a little bit harder than normal created the sort of effect you get when pressing the screen of a calculator (dont know what to call it) I took mine to the o2 shop with a different fault and also mentioned this fault. I got it back 6 days later but they hadnt fixed the screen problem. I sent it off again then and there and 6 days later i got a new phone.
O2 now have my HD2
Been given a nasty old Nokia phone as a temp...forgot how small some screens are...lol
should take 7-10 days they said...so fingers crossed...
Any way of fixing this problem without sending it back as this has happened to my cousins HTC HD2, kind of glad it didn't happen to mine lol, any quick fixes to know about?
I've had the same with my HD2.
They fixed it for me (new screen)
Don001 said:
Any way of fixing this problem without sending it back as this has happened to my cousins HTC HD2, kind of glad it didn't happen to mine lol, any quick fixes to know about?
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Click to collapse
Get hold of a replacement screen and do it yourself??
MalekoUK said:
Get hold of a replacement screen and do it yourself??
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Was actually thinking about this, then tried to figure out how it happened, he goes it was one of two things, since he considers himself a bit of a playboy lol, he tells this tale of a girl sitting in his lap and it happened or could have been wetness (kind of goes hand in hand don't you think lol).. how does this problem usually occur?
Don001 said:
Was actually thinking about this, then tried to figure out how it happened, he goes it was one of two things, since he considers himself a bit of a playboy lol, he tells this tale of a girl sitting in his lap and it happened or could have been wetness (kind of goes hand in hand don't you think lol).. how does this problem usually occur?
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LOL!
Well anyway! For me it was very random. The phone was fine all day at work, I had a phone call in the evening, after the phone call I just looked at my phone, and there it was...
Some people have said its caused my the heat of the battery and signal, dunno.
Its a very thin space between the battery and the back of the screen, so maybe thats true.
I can't see how over pressure can cause it as its a glass screen, and glass doesn't bend like plastic.
I had a smaller of these newton rings at the center. Much smaller than yours.
Suddenly one day it disappeared.
It was during summer and I thought it was probably because of the heat.
MalekoUK said:
LOL!
Well anyway! For me it was very random. The phone was fine all day at work, I had a phone call in the evening, after the phone call I just looked at my phone, and there it was...
Some people have said its caused my the heat of the battery and signal, dunno.
Its a very thin space between the battery and the back of the screen, so maybe thats true.
I can't see how over pressure can cause it as its a glass screen, and glass doesn't bend like plastic.
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Interesting, he did always complain about his battery overheating or when on a phone call, the phone temperature increases rapidly, guess that was the cause, at least I get to tell him some good news, he can go to spearmint rhino as much as he wants lol
Just tracked the repair on line and all sounding good!
Job Fault: Defective On-Screen Keyboard
Job Status: On it’s way back
Repair Outcome: Warranty Repair
MalekoUK said:
Just tracked the repair on line and all sounding good!
Job Fault: Defective On-Screen Keyboard
Job Status: On it’s way back
Repair Outcome: Warranty Repair
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Congratulations.. how long did it take to come back?
Don001 said:
Congratulations.. how long did it take to come back?
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Hasn't arrived at the store yet, waiting for a phone call, fingers crossed for today! that would be exactly a week.
Hope its fixed soon for you, its interesting about the battery and heat, my hd2 gets warm below the battery and that is also below the main area your problem is on, I suspect its down to a screen fault myself.
MalekoUK said:
Hasn't arrived at the store yet, waiting for a phone call, fingers crossed for today! that would be exactly a week.
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Click to collapse
Hopefully because I know how it feels like to be without the beloved HD2, I had to last two weeks, no matter what phone you use as a substitute, for some reason, it just cannot compare!
Hello all,
Today has been quite a frustrating day. I got my surround back in november from BestBuy. Since then, i have had constant problems with the software, but nothing that rebooting it could not fix.
Then, in May, for the first time it got stuck on the HTC welcome screen. I took it in BestBuy, they did a restore to it. It took a while... but the phone worked.
Last night, it happened again. This time, to save time, I took it into the nearest AT&T store. There, they opened it up, took one look at it. Told me it was water damaged (WHAT!??) and that they could not do anything and I had to buy a new one for the cosmic price of over $400. No way in hell. I have never done anything to it. It was explained to me that that could happen even if I put it in my pocket and I have been sweating. Well, it was the indicator by the charger.
Quite discouraged, I got home and of course, on the internet. I found that the water damage indicators that actually they take more into account are the ones on the battery and another one right behind it, on the phone. I took it apart, and those were white.
SO, I went to BestBuy for second opinion. THERE, they tell me, no, it is not water damaged and you are under manufacturer warranty... Take it back to the store and they should replace it.
I go back to the store. This time, they agreed with the BestBuy people, after I had explained what they told me there (the people at AT&T remembered me). So, I was sent to an AT&T Device Repair place thing, to get a replacement.
The sweet young lady with mile long painted nails... opened the phone. Took one look at it and said water damaged. You are not covered under warranty. She was pretty much talking down to me.
SO, of course I got furious. She took the battery out and told me the same thing. The red little sticker by the charging spot says moisture got inside. After I asked her why the ones further inside the phone were white, she told me this one was the indicator. I repeated. She said those were indicators too. WELL, shouldnt those be red too!?? If the phone is somehow magically been damaged by my sweat or who knows what... freaking condensation from when talking on the phone. She said, we do not care what you do with your phone. It has been water damaged and I can issue you a phone for the full price only.
FURIOUS, I call at&t on the way home. They told me to look at the one in the battery compartment of the phone and since it was white... I should have gotten a replacement. AMEN! The representative I talked to, told me that the fact that i was in the store, was not even recorded on my record. He told me that sometimes AT&T hires people and they have no idea of what they are talking about. They suggested I got a third opinion at another place.
Needless to say, it is Sunday and those are closed.
So, i went back to the internet. I found that most times they do not even consider the one on the charging place, because it can turn red easily (exactly what they told me at BestBuy. I was told that even air humidity can turn it red but INSIDE it is not damaged). Also, apparently they have a way of looking at the deterioration of the phone. WELL, I guess that sweet sweet lady did not feel like doing her job today.
Not to mention the fact that she did not notice that my SIM card was not inside the phone, and proceeded to do a hard reset or whatever it is called... not just the holding the vol. up and down.
Anyway, I just want to hear your opinion on this. I see there are many competent people here, willing to listen to your story. I will not pay $400 for a new phone when the freaking indicator turn red even from air humidity.
So, which indicators mean what? What do you think I should do? I do not want to be a victim here of smart placing of indicators, so AT&T or HTC can say "oops... we cant replace it."
Thank you so much!! I am sorry my post turned out so long
I would go to a 3rd place if its close and see what they say and explain everything again.
I agree with you and I have read that even humidity can turn the charger one red.
They have indicators all over, which tells them how far water got in. So if you put it around a spin cycle in the washer, all of them will probably change.
Alright, let me keep this simple. I was charging my Nexus 4 on my wireless charging orb yesterday. I did not notice that it was slipping off the orb since I was eating, and by the time I finally noticed, it fell to the ground. When I picked it back up, I noticed that the back of the phone was cracked. The crack on the backside was pretty bad that it actually affects the camera; when I try to take a picture, I noticed that there is a really bright area on the bottom of the picture (most likely from the cracks). I bought the N4 from day 1 and got it a week after, so I don't think calling Google Play support would help me there. If I call LG and explain to them that the cracks were caused by the phone slipping off the orb, would they allow me to send it in for repair under the limited warranty provided along with the phone?
UPDATE: I just called LG and just asked for how much it would be to repair it. Did not explain or anything. They told me that it could be $140-200; could be more, could be less. Is there any other cheaper alternatives to getting the back cover fixed? I really don't want to pay that much, but if there is nothing I can do, then I might as well.
NelsonTheMoron said:
Alright, let me keep this simple. I was charging my Nexus 4 on my wireless charging orb yesterday. I did not notice that it was slipping off the orb since I was eating, and by the time I finally noticed, it fell to the ground. When I picked it back up, I noticed that the back of the phone was cracked. The crack on the backside was pretty bad that it actually affects the camera; when I try to take a picture, I noticed that there is a really bright area on the bottom of the picture (most likely from the cracks). I bought the N4 from day 1 and got it a week after, so I don't think calling Google Play support would help me there. If I call LG and explain to them that the cracks were caused by the phone slipping off the orb, would they allow me to send it in for repair under the limited warranty provided along with the phone?
UPDATE: I just called LG and just asked for how much it would be to repair it. Did not explain or anything. They told me that it could be $140-200; could be more, could be less. Is there any other cheaper alternatives to getting the back cover fixed? I really don't want to pay that much, but if there is nothing I can do, then I might as well.
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Seriously Doubt LG will repair it without cost... Mainly because you shouldn't have set the phone so close to the edge of the table/desk when it was being held up by rubber and magnets. Its not impossible for it to slip off.. Specially IF you have a case on the phone, which reduces the strength of the magnets grip.
No cheaper way to get it fix other than through LG.. At least none that I have found.
There aren't 't any magnets in the orb that hold the Nexus 4. I've heard the back late is easy to change. Maybe you can find one cheap on ebay or somewhere else and change it yourself.
Sent from my Nexus 4 using Tapatalk 2
Could you please edit the title of your post? This is very misleading. The orb did not damage your phone. It's sudden stop on the floor is what damaged your phone.
grubbster said:
Could you please edit the title of your post? This is very misleading. The orb did not damage your phone. It's sudden stop on the floor is what damaged your phone.
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+1. Thanks
grubbster said:
Could you please edit the title of your post? This is very misleading. The orb did not damage your phone. It's sudden stop on the floor is what damaged your phone.
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Agreed
Should be I'm not that bright and leave the orb on the edge of my desk... Doh! Lol
Sent from my Nexus 4
TheIntruder said:
Agreed
Should be I'm not that bright and leave the orb on the edge of my desk... Doh! Lol
Sent from my Nexus 4
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Gravity ftw.
@OP I'm gonna suggest you do a search for replacement back. Don't take me wrong, not trying to be a prick. I'm driving and wanted to let you known there might be an alternative. There are 1-2 threads, one guy asks people to pm him to buy the back. Also I think its simple to replace it by just removing the two screws. One thread a guy mentions he sent his back to LG and it cost him $64 total and two weeks. There are backs online about $35-50.
Hope that helps