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I have an XDA Exec which was dropped from a height of approximately 80cm.
It fell on my foot, then a Tiled Floor, which would normally be fine for any other device, however the battery fell out and the Phone no longer turns on.....
Any Ideas on how to resolve the issue?
The Fall was really, really, really low impact....
I'm in Melbourne, Australia so If anyone knows a Local Repair Centre... Fantastoc
VolarisPtyLtd said:
I have an XDA Exec which was dropped from a height of approximately 80cm.
It fell on my foot, then a Tiled Floor, which would normally be fine for any other device, however the battery fell out and the Phone no longer turns on.....
Any Ideas on how to resolve the issue?
The Fall was really, really, really low impact....
I'm in Melbourne, Australia so If anyone knows a Local Repair Centre... Fantastoc
Click to expand...
Click to collapse
why dont you take it apart, and see if its visually fine on the insides?
look around, and you'll find a detailed service manual.....that should help!
btw, it isnt really hard to take it apart and put it back, i've dont it 4 times already to tighten my hinges!
San
sorry to hear that, Ive heard its a bit sensitive.
I agree with the above post, pull it apart and get an idea wats going on. just make sure you put those lil red stickers back untouched for warrenty's sake, oh and dont tell the repair centre u dropped it, just say it stopped working.
good luck
Hi,
I dropped mine from a similar height onto a relatively thick caprpet, and do you know what? The red locking device that holds the battery in place ACTUALLY SNAPPED OFF. i.e. incorrectly designed, the battery is too heavy for the plastic - go figure that things do not work on your device for a similar drop.
I find it so incredibly piss poor that such an expensive (and friggin HEAVY) device is SOOOO fragile!
(Also can't belive how pathetically crap the camera is, but that's another matter).
Andy
underwurlde said:
(Also can't belive how pathetically crap the camera is, but that's another matter).
Andy
Click to expand...
Click to collapse
I disagree, i think the camera is good, compared to most other 1.3mp phones
OK - however, you'd expect that a top of the range 'phone' such as the Xda would use a suitably outsanding camera module. It does not, rather it uses a bog standard one as used by most other 1.3mp cameras - why would this one be 'better' when compared to 'most others'?
I think I must be doing something wrong!
Andy
i see your point, maybe the camera looks better because of the xda's lovely screen
...or because you've just spent £600 and you want it to be good.... :wink:
Thanks for the Information:
The Unit has the Red Power Light when connected to AC Power.
This light is only present if the Battery is removed when charging..
The Unit will not power on with just the AC Power.
The Unit will not power on with Battery Power.
I'm hoping its just a Battery Issue
Interesring Development:
When I plug it in to USB with the Battery In it now reports as "USB Device Not Recognised"
i remember, this happened to mine once but i didnt drop it. i just left the battery in and put it on charge overnight and it came on in the morning.
underwurlde said:
...or because you've just spent £600 and you want it to be good.... :wink:
Click to expand...
Click to collapse
i actually only paid £120 , but its still a lot of money.
VolarisPtyLtd said:
I have an XDA Exec which was dropped from a height of approximately 80cm.
It fell on my foot, then a Tiled Floor, which would normally be fine for any other device, however the battery fell out and the Phone no longer turns on.....
Any Ideas on how to resolve the issue?
The Fall was really, really, really low impact....
I'm in Melbourne, Australia so If anyone knows a Local Repair Centre... Fantastoc
Click to expand...
Click to collapse
I dropped my Exec exactly the same height as you, but fortunetly it's still working, but the screen is break, there are a lot pixel off, but i still can use it there is no hardware problem ex. hang, the only worst part is the screen.
Anyone know where to service Xda Exec in Asia?
because my Exec is imported from UK.
Yeah.. maybe you can use your warranty, but don't tell the retailer you dropped it. :twisted:
"it stopped working, maybe there is software crash"
whoops... is that rite to do that?
hahaha
Hi all,..
My screen got broken 3 weeks ago. It didn't fall or something,..I just got it out of my pocket and the inside of my screen was suddenly broken...
Now it comes,..T-Mobile netherlands SUCKS! They said to me: sent the device to the t-mobile repair shop, and it will be returned after 10 working day's. Because I haven’t got much convedence in the T-mobile company I phoned them up every 3 days asking for a status update.
2 hours ago T-mobile said to me that the device is sent back to my house with a bill, and not repaired. This bill is for opening up the device to see what's wrong with it. (screen broken!). The T-mobile employee told me that the bill is 42000 euro's. This should be 42 euro's, and it's not correct because it is under guarantee. Opening up the device is free of charge because the device is less than one year old! Within one year the diagnoses for the repair shop should be free, but therefore I needed to send the guarantee ticket with the device for repair,..WHICH I DiD!
So,.. now I haven’t got my pone back, the postman will bring it with a Bill of 42 euro. T-mobile advised me to not accept it, and let it be sent back to the repair shop. They will have a look at it and phone me up when they know more about the problem and agreement. So another two weeks.... PFfffff
This is not the first problem I have with T-Mobile Netherlands. Some time ago I bought a GPRS bundle for 9 euro,..unlimited GPRS. T-mobile told me that it would be activated in 2 hours, so i used it the other day to be sure that it is activated so I would pay huge amount of money for the data. ....... At the end of the month I received a bill: 192,- euro for data,..They didn't activate it. Nothing I could do,..just to pay it.
So,... My advice,... not to go to T-mobile!
Arjan
Hi! I Love ( D ) my TD2... to bad my touch screen broke already (2 months after purchase) without dropping it or whatever.. Screen and phone works normal.
Im just curious if there are other people having this problem jet?
Do you guys think im f*ck'd? or does htc replace touchscreens within warranty?
if not; Does anybody know what the costs may be for replacing a touchscreen? And is it possible to replace only the touchscreen or must the whole screen be replaced?
A lot of questions , i know.. hope someone can give me answers.
Thank you!
new screen
see here, a similar discussion: http://forum.xda-developers.com/showthread.php?t=537654
if the screen broke and it was not your fault, warranty should cover that ... it seems that buying a new screen and putting it is easy ...
thnx for reply georgeono! guess i'll try warranty first.
same here...touch screen cannot sense any form of touch
Hm.. to bad man. when i put my phone under a bright lamp or in the sun i can see some kind of liquid under the screen(so i know its definitely broke..), same at yours? did you contact warranty jet?
i guess the screen is just not that strong, cause i have treated this phone much much better then my old htc touch and that touchscreen is still working..
my batt went flat...
I go home and charge it..
before full charge, I sms and it is not working anymore..
Soft reset or hard reset no use..
Next day, I see the "liquid" screen under sunlight...
I also take care of it well as this is my first pda and most expensive hp i ever bought...
Going to sent in on this coming thursday...
How about ur warranty, void or consider under warranty??
havent found time jet to send it in but i'll send it tomorrow so i'll let you know. .
I have had the same problem. I sent it back last Friday and have had notification on Monday that it arrived at HTC, but the tracking details they gave me don't seem to do anything. They say it'll be 5 to 10 working days before I get it back.
The engineer on the phone pretty much straight away described the problem as 'LCD Leak' and that was also stated on the postage label they sent through to me.
I found a short term fix for the problem before i sent it off: When you see the touch screen has the patch of liquid inside, use a piece of sellotape or other sticky tape and gently pull the touchscreen outwards away from the phone and it becomes usable again as long as no fluid is touching the screen any longer.
Hope this makes sense.
edit: I got my phone back and the same problem was still occurring - it looked like they had simply take taken the screen off and put it back on again. It has gone back again, but hopefully this time they will actually look at it.
hm i tried your fix but it didnt work for me ..thnx for the tip anyway!
Same like here I think:
http://forum.xda-developers.com/showthread.php?t=522813
I had to sent it back for a repair. Right now my repaired phone starts to get the problem again
kaas11 said:
Hm.. to bad man. when i put my phone under a bright lamp or in the sun i can see some kind of liquid under the screen(so i know its definitely broke..), same at yours? did you contact warranty jet?
i guess the screen is just not that strong, cause i have treated this phone much much better then my old htc touch and that touchscreen is still working..
Click to expand...
Click to collapse
i had the same problem and i can tell you this is caused by too much pressure on the screen. it seems the screen does fall into the phonecase and therefore free itself from the glass. take care with that phone in the pocket!! also the manual says, take out the phone of the pocket when you sit down!! i was shocked when i read that... i mean.. wtf.. what is the idea of a mobile phone which you cant have in your pocket???
haha , and they used to call it a pocket pc! too bad i havent read the manual BEFORE i bought this fragile peace of sh..
kaas11 said:
haha , and they used to call it a pocket pc! too bad i havent read the manual BEFORE i bought this fragile peace of sh..
Click to expand...
Click to collapse
Your just a very unlucky man...
I really love my TD2 and it's working as it should be.
I do not use a case and have it just "naked" in my pocket (without keys and other stuff in my pocket) and its no problem, no scratch...
And i don't call it fragile, ok... it can break easier than a rock in your pockey but still..... I don't know how your TD2 is but mine cant bend a 1/2 mm, it's pretty though.
Phone fixed.... For now
I have received my phone back after a second trip back to HTC and it appears that they have replaced the whole frontage of the phone as a tiny scuff on the metal bit and a miniscule scratch on the screen have gone. The internals of the phone are the same as it has the same serial number and IMEI number.
Its all working so far, I've had no evidence of the fluid in the screen as yet and hope not to again!
Send it back and it will be mended eventually!
Had a similar problem, after 20 days the display broke (not on the surface but under it) because of...who knows, maybe direct sunlight since it was on the seat of my car.
Now, after reading the post, I see it's not a singular problem but also other lucky customers are dealing with it.
The real problem is HTC service. I contacted HTC Italy and they told me to take the PDA to a collection point along with a letter describing what happened since I asked for the warranty cover. After 20 days they told me I have to pay 126€ to repair my D2 because the service decided that it was due to my manomission (aka : you have lied to us). After some enraged mails I sent to them, they replied me I should contact HTC in UK to have the warranty. I decided to pay to have my phone back quickly but until yesterday no answer.
Today I sent another email and HTC replied telling me that the service center is closed for holidays until 24th...
I let you imagine how disappointed I am with HTC and they call it HTC Service Excellence.
Ok, it was my fault...I knew I had to buy the spare part on my own and change the LCD but I trusted the HTC name...big big big mistake!
Just consider those experiences in case you think to send your phone back to HTC service...I will never do this again!
Thank you guys, now I know for sure it was not my fault.
I have my TD2 now 3 month and I recognize the problem others mention. Although this problem is a fault, the system is not broken.
When the phone blocks, look for the "liquid" below the screen. It can be very small to fingertip size. The screen is not broken but the touch screen sticks to the display screen. It occurs by applying some force while using the touch screen. Of course this should not happen but it locks the phone or results in unpredictable touch inputs. IT IS NOT BROKEN.
It can be easily solved. Just wipe, with some pressure, with your thumb over the touch screen starting from well below till above the affected area. The touch screen detaches from the display screen and everything works again.
The solution would be a mod by HTC to prevent the two screen from sticking together.
I hope this helps by preventing people to send their phone back and foreward unnescessary.
Just send in my TD2 today for the same reason. Hope they wont simply "lift the surface up" and send it back to me.
repaired!
i had to wait a long time, but i got a message today that the phone is repaired within the warranty by an external repair service. Hopefully the problem is solved now, but im very glad to hear its not gonna cost me 200 euro's or so!
for the dutch : ondanks alle slechte verhalen over dynafix (volgens mij de gebruikelijke repair service voor een htc telefoon in nederland) is het toestel gewoon gerepareerd zonder onzin over drukschade etc. !
update
got my phone back yesterday , in fact they replaced my old phone with a brand new one! Totally free of costs. So i'm a total htc fan again!
kaas11 said:
got my phone back yesterday , in fact they replaced my old phone with a brand new one! Totally free of costs. So i'm a total htc fan again!
Click to expand...
Click to collapse
Are you sure it's new? I thought they replaced mine as well (after a LOT of phone calls and hassle), but the serial number is still the same.
The counters had been reset, so at first I thought it was a brand new one...
Hi All,
I have a strange problem going on with my HD2. I wondered if anyone could suggest a solution.
When i turned the phone on yesterday, I notice that the colours on the screen didn't look right.
The screen looks as if its is on a lower colour depth mode, like when you put a pc into 256 color display mode.
I have turned off the phone and removed the battery but that has made no difference.
As far as i am aware, there are no colour depth settings, on the phone software.
Has anyone seem this before?
Thanks
Same problem here..
I just found the other thread about this issue, posted about the same time as mine.
It was suggested that the fix is to install the ROM upgrade from HTC. However I cannot do this as I have the lastest stock ROM and I have this issue.
I guess that as the phone is not yet a year old, and thus covered by manufactures 1 year warrenty, i can just sent it back to HTC and get a replacement.
Do a hard-reset. If the problem persists, then send it to repair to HTC. Maybe HTC starts doing better LCD's when they see lots of people returning their defective LCD screens.
Thanks
I just hard reset it.....the issue persists.
:'(
UPS just picked up my HD2...off t goes back to HTC
Dunno how i'm going to cope without it for the next 15 working days...
Vertuas said:
UPS just picked up my HD2...off t goes back to HTC
Dunno how i'm going to cope without it for the next 15 working days...
Click to expand...
Click to collapse
i would die.
definitely.
i have sent mine today, and its not the same thing with a cheap nokia . i am too lazy to copy the contacts one by one. i think i will just print a paper sheet with contacts and having in my wallet.
i too have that screen problem real bummer. but on my phone the weird colour also disappears.. and it seems to have gotten worse with a deteriorating battery, might be coincidental but still...
Update for you all :
I just called HTC, my phone has been repaired in warrenty.
They have replaced the main board and the screen.
It should be getting shipped back today/tomorrow for delivery early next week
tfouto said:
i have sent mine today, and its not the same thing with a cheap nokia . i am too lazy to copy the contacts one by one. i think i will just print a paper sheet with contacts and having in my wallet.
Click to expand...
Click to collapse
Yeah i here you on that one, i got an LG P100. Cost me 10 pounds from the t-mobile shop. All it does is text message and calls. In some ways it quite liberating that i can't sit and read my emails or facebook on my phone. I can spend the time doing other things instead. lol
I have only added people to contacts after they have send an text to me, or called me. If i need other numbers i'd have to get them out of outlook on the PC
YAY!!! Phone came back today.
It not my old one repaired, they have shipped a new phone, just with my battery and back panel. )
Bonus!
Hey guys...
So, I have my Desire Z since about 4 weeks and nothing went wrong with it.
Really NOTHING bad happened, it didn't fall on the floor, didn't fall into water, etc etc.
So this afternoon I unlocked it and suddenly I got a blank grey screen.(worked perfect in the morning) The phone did react to my power up/on button, but I couldn't see what I was doing. Also the touchscreen worked, because I could unlock it (I heard the unlock noise) but I only get a blank grey screen.
I tried Bootloader and Battery pull. Also I took out my SD/SIM/Battery and just blow through the whole phone but nothing want to happen:-(
By the way, my phone is fully rooted and running on Cyanogenmod7 since 5 days. Everything worked perfect until this afternoon...
EDIT:
Looks just like this http://i51.photobucket.com/albums/f368/forthcomingtangent/DSCI1196.jpg
C'mon guys:-(
So is it grey from bootup till it gets to the rom or can you see your boot splash screen and whatnot?
HAK Devil said:
So is it grey from bootup till it gets to the rom or can you see your boot splash screen and whatnot?
Click to expand...
Click to collapse
Yes, when I boot it up it's grey, I notice that it's still working because I get the bootup noise. So I can see nothing. But what I noticed is that the grey screen gets a kinda bluegrey screen while the cyanogenmod7 boot animation(the loop)
Sounds like a hardware issue to me, I'd send it in for warranty if I could. Plus, with your screen being the issue I doubt they would check for something like S-off or anything like that
sounds to me like the ribbon cable for the screen has either broken or not placed in its socket properly, does it make a difference when the keyboard is open? try opening it and closing it a few times... watch the screen. otherwise it could be a fault with the screen board or the screen itself
i would try and claim off warrenty or insurance
No it does no difference when the keybaord is open:-(
Problem at the whole thing is, that I have no warranty because I bought it at amazon.com
you either have to see how much htc will charge to repair it, or take it apart yourself and just check the cables... if any are loose then refit them... or buy a new screen, vga board and ribbon cable and fit it
How much would the last option cost?
And how much do you guys think HTC will chare to repair it?
http://cgi.ebay.co.uk/OEM-SLIDE-FLE...944?pt=LH_DefaultDomain_0&hash=item2a10708cb8
something like that if its the ribbon cable.... but that gives you the whole kit
http://cgi.ebay.co.uk/Touch-Screen-...K_Replacement_Parts_Tools&hash=item2a0fd454a5
thats the digitizer but i dont think youll need that but just in case
http://cgi.ebay.co.uk/NEW-GENUINE-H...K_Replacement_Parts_Tools&hash=item2eb3f529d0
thats the screen
but in fairness your better off taking it to a repair shop and getting a price... if you havnt got a warrenty then you dont have to worry about loosing one
Wow thanks, you're really helping me.
So I found a warranty document, since I bought it over amazon.com from another seller(mobilejoker) and it says that they'll repair me my device if it is defect and not my fault. But they also charge 40$ if it's an obvious damage made by myself. Well, I don't know, it wasn't my fault right? I mean it's not like it dropped in water or fell on the floor.
looks to me like its the ribbon cable or the vga board for the screen, as long as you havnt dropped it in liquid, on the ground or opened it up then it cant be your fault... id go with the warrenty first before you open it up
Hit the thanks button please matey
Done
And thanks again for your help.
alrite glad i could help, if you get stuck or if the warrenty doesnt work come back
hey guys I'm having a very similar issue on my phone, I bought a screen on ebay from a USA seller, as well as a flex cable cus both were damaged in my phone. I've got both of those installed and the phone boots up, gives off noises and vibrates like his did, but no video. Backlight lights up, but just black. I've been googling a lot and apparently the grey screen is just a precursor to what I have. Where exactly is the VGA board? is it on the main logic board? does it need a reflow like some laptop chipsets?
Hey guys I just thought I give you a quick update.
So I got my device back, it's working perfect and I didn't have to pay anything for it.
I'm just a bit confused, because my phone now is totally unrooted, and I always thought that root hurts your warranty.
Anyways, thanks for your help!!
whitis said:
Hey guys I just thought I give you a quick update.
So I got my device back, it's working perfect and I didn't have to pay anything for it.
I'm just a bit confused, because my phone now is totally unrooted, and I always thought that root hurts your warranty.
Anyways, thanks for your help!!
Click to expand...
Click to collapse
Either they gave you a new phone or...
They replaced the screen (or samaged parts) and wiped or perhaps upgraded to newest stock.
Do you still have all your info and apps that were previously on it?
What version of android does it show in about, and which hboot do you have now?
Sent from my T-Mobile G2 using XDA Premium App
Well it's just like it was when I bought it, 2.2.1, only google apps, had to configure sim again no sms, etc.. But my phone is definitely now new because there are my scratches on the back of the phone.
whitis said:
Well it's just like it was when I bought it, 2.2.1, only google apps, had to configure sim again no sms, etc.. But my phone is definitely now new because there are my scratches on the back of the phone.
Click to expand...
Click to collapse
I didn't quite understand your reply, lol sry, but I did see one big clue....2.2.1. Which means you should have no problems rooting again.
Sent from my HTC Vision using XDA Premium App
I don't have any problems with rooting again, I was just saying that I was confused that I got my device repaired for free, although they unrooted my phone.
I´m so freaked out with my T9193, she stopped working... It has made me so sad, I really love my little jewel...
First I suffered the infamous unresponsive screen issue, but I had it repaired, actually it has a new OEM digitizer and LCD, but there is no output at all: the screen keeps blank (black). You can tell the phone is on because of the bright of the screen, the starting vibration an charging orange light...
I know it works because I Task29 it and flashed original shipped ROM (Telstra´s), and everything went ok as I could see in my laptop.
The main idea was to sell it as parts or very cheap in order to buy an Inspire 4G, but.... well you know what: it is a HD2! and even more, it is a T9193! Bought directly in Australia and shipped to my country... I feel like part of an elite jaja...
So, my question is, what do you think: an Inspire 4G or another T9193?....
Thnx
have you tried entering the bootloader? Maybe you should get it repaired. I suspect something is wrong with the motherboard. Alternatively, it could also be the case that the LCD is not working. I had the exact same problem with my Touch HD last time around. I sent it for repair(it was on warranty) and HTC changed the motherboard. Im sure repairing it is cheaper than getting a new HD2(unless you are going for a used one). Besides, you might wanna consider getting the evo 3d/galaxy s ii instead of the inspire 4g?(its your personal preference...but im just saying...) Hope your phone comes back alive in full glory! I know how it feels when your treasured device is in a coma. I experienced it with my Touch HD and i also experienced it with my HD2 recently, when it spun for 10 mins in the washing machine.But everything is ok and its breathing fire now!
Thanks for your comments kawshigan.
Actually I was able to flash it entering to bootloader (pressing volume down while turning on), but I couldn´t see it on the phone screen, so it seems to be just the LCD....I think...
kawshigan said:
have you tried entering the bootloader? Maybe you should get it repaired. I suspect something is wrong with the motherboard. Alternatively, it could also be the case that the LCD is not working. I had the exact same problem with my Touch HD last time around. I sent it for repair(it was on warranty) and HTC changed the motherboard. Im sure repairing it is cheaper than getting a new HD2(unless you are going for a used one). Besides, you might wanna consider getting the evo 3d/galaxy s ii instead of the inspire 4g?(its your personal preference...but im just saying...) Hope your phone comes back alive in full glory! I know how it feels when your treasured device is in a coma. I experienced it with my Touch HD and i also experienced it with my HD2 recently, when it spun for 10 mins in the washing machine.But everything is ok and its breathing fire now!
Click to expand...
Click to collapse
jonbus said:
Thanks for your comments kawshigan.
Actually I was able to flash it entering to bootloader (pressing volume down while turning on), but I couldn´t see it on the phone screen, so it seems to be just the LCD....I think...
Click to expand...
Click to collapse
well,if you were able to flash it,there is a high chance that the motherboard and the flash is working. So,it could be either the LCD or the BUS. But for the latter, if you send it to HTC for repair, they will still replace the whole motherboard regardless of a broken BUS or chipset...its just a way of making money...but if that can revive your HD2, you should go for it