Database Users

v1605 touchscreen issue & vodafones service

When it's cold it usually works.
but after a while it just works less and less until finally it's not working @ all.
I've returned it twice now. They just send it back after having supposedly replaced the screen. But i have my doubts.
Now I'm going to have to return it for a 3rd time. I have more than one of these phones and I do love them. This one however is just crap.
Apparently vodafone hasn't got a clue. Maybe I can give them some instructions on what to do with the damn thing. What would you tell them in my place?
I've had the thing for a few months now but it hasn't worked properly @ all during this period.
I even created a lovely video to show vodafone my problem
http://www.youtube.com/watch?v=wpQyH3i7RQk
http://waalre.pwnz.it/tytn.avi
(might not work immediately because I only just uploaded it to the site)
p.s. thanks and keep up all the good work

yfniyfni said:
When it's cold it usually works.
but after a while it just works less and less until finally it's not working @ all.
I've returned it twice now. They just send it back after having supposedly replaced the screen. But i have my doubts.
Now I'm going to have to return it for a 3rd time. I have more than one of these phones and I do love them. This one however is just crap.
Apparently vodafone hasn't got a clue. Maybe I can give them some instructions on what to do with the damn thing. What would you tell them in my place?
I've had the thing for a few months now but it hasn't worked properly @ all during this period.
I even created a lovely video to show vodafone my problem
http://www.youtube.com/watch?v=wpQyH3i7RQk
http://waalre.pwnz.it/tytn.avi
(might not work immediately because I only just uploaded it to the site)
p.s. thanks and keep up all the good work
Click to expand...
Click to collapse
First welcome to XDA-Dev
You don't know it b ut the problem has been reported here umpteen times. If you use the Search Google Sticky post near the top of the messages postings you will usually find what you are looking for.
There are recent threads on this probably not more than one page back!
Regarding the servicing. Actually I can believe they have replaced the screen. BUT we here probably know more than they on some matters. We know that this problem is not caused by a faulty screen - it is not the more traditional Screen Alignment problem (though it is related to it). We also know that to test this after any servicing is done, you need to leave the device on using power hungry apps to warm the device up.
I always recommend anyone with a warranty to insist on a Replacement and NOT a repair for this problem. There is an interesting recent thread taht suggest slackening casing screws and even internal screws can alleviate the pressure causing the problem. BUT if you have a warranty get another device - new screens are NOT the answer.
Here as a welcome is a saved version of my search. Please use an existing thread if you wish to post on this matter.
http://www.google.com/search?as_q=p...rum.xda-developers.com&as_rights=&safe=images
Cheers
Mike

G-Sensor dead?

Yesterday I dropped my Touch HD. I was sitting down, and it was in the pouch, so I thought there wasn't any damage done. The phone seemed to work like it should. However this morning I noticed that in Opera my screen wouldn't rotate. So I tried different programs like the HTC Album, and the G-Sensor calibration. Neither of those give any sign of life, GSen doesn't work either.
I did a soft-reset, I don't want to hard-reset just now...
I didn't find anything using the search but did anyone else have (or hear of) this problem? Can I assume my G-Sensor is dead? I have warranty so its not that big of a deal, but still...

http://forum.xda-developers.com/showthread.php?t=457985&highlight=sensor

give it a good shake, might be that the part that moves in the gsensor could have gotten stuck

Thanks for the link Juggler (wonder why I couldn't find it), however the solutions there didn't help me. I tried altering the settings in Advance Config Tool like in the other topic, but its still not working (didn't think it was a software problem anyway, but I'll try everything that might help...).
I tried shaking, tapping, and hitting the phone as hard as i dared to (don't want to brake it even more ), with no success.
The people in the other topic also had one of the bubbles in the calibration tool stuck to the left, hitting it on that side got the sensor unstuck. However both of my bubbles in the calibration tool remain dead center, so it looks like the phone isn't receiving any input from the accelerometer at all Its either broken or disconnected then.
I guess I'll have to send it back, unless anyone here has a miracle solution?

The problem seems to be solved... I have hit the phone a lot harder then I dared to do last time, en it's working again
I think it's a strange weakness though, my previous phones have had much more to endure, so I hope this is not a sign for the durability of the Touch HD in general... Especially since I'm not the only one with this problem.
Anyway, problem solved. Thanks for the help!

TD2 Touch screen failing

I had spot problems with TD2 touch screen from the beginning.
Now after a whole day of soft resets the screen is completly unresponsive.
Phone was 2 months old and I see, if not all, most of us had this problem.
I would know if/how many are so lucky they have a TD2 with still working touch screen.
If that's a common fault, people should know that phone is DoA and avoid buying it. At least not before an official statement from HTC where they admit the faults and declare the problem has been solved.

Could you be more specific with the issues? I've just bought a Topaz and would like to be able to access (though hopefully not contribute...!) to a list of testimonials to this failure.
A single place where we can notify HTC / service providers of the issue and how widespread it is would be extremely useful, especially considering the weight this community has with the company (Something tells me HTC are very interested in what people here say and do... It's the main reason why I went with an HTC / WinMob mobile phone).
Constructive comments only, though. "OMG AY HEYT HTC LULZ!!11 NOOBZ!1"-style flames achieve nothing.

using my topaz for about 3 months now....
no problems at all.

mannixita said:
I had spot problems with TD2 touch screen from the beginning.
Now after a whole day of soft resets the screen is completly unresponsive.
Phone was 2 months old and I see, if not all, most of us had this problem.
I would know if/how many are so lucky they have a TD2 with still working touch screen.
If that's a common fault, people should know that phone is DoA and avoid buying it. At least not before an official statement from HTC where they admit the faults and declare the problem has been solved.
Click to expand...
Click to collapse
could be the ROM youre using man, some of them have better screen responses better than others, have you tried recalibrating the screen, im using the 6.5 energy rom and i havent had any problems at all, usually the 6.1roms have better screen responses because they are the more stable builds, try flashing a different rom and see if that helps

mannixita said:
I had spot problems with TD2 touch screen from the beginning.
Now after a whole day of soft resets the screen is completly unresponsive.
Phone was 2 months old and I see, if not all, most of us had this problem.
I would know if/how many are so lucky they have a TD2 with still working touch screen.
If that's a common fault, people should know that phone is DoA and avoid buying it. At least not before an official statement from HTC where they admit the faults and declare the problem has been solved.
Click to expand...
Click to collapse
I had never any problems with my TD2 touch screen..
"...how many are so lucky they have a TD2 with still working touch screen" is very speculative approach..

Not a problem of ROM, I'm using out-of-the-box official 6.1.
First messages on forums I've seen the day I bought it where about failing touch screens... maybe it was a little bunch of phones at the beginning.
I hope so, I have to admit the radio really sucks, stilll better than my previous Artemis, but the phone was great.

Have you tried an updated radio rom?

mannixita said:
Not a problem of ROM, I'm using out-of-the-box official 6.1.
First messages on forums I've seen the day I bought it where about failing touch screens... maybe it was a little bunch of phones at the beginning.
I hope so, I have to admit the radio really sucks, stilll better than my previous Artemis, but the phone was great.
Click to expand...
Click to collapse
I agree with the the post below you may need to update your radio rom because I have noticed that when the radio jumps in and out of reception constantly that it effects the screen response time but I have never had problems with my touch screen with the exeption of on 6.5 rom, but go over to the topaz rom upgrading section and try and flash the most recent radio. And see if that helps a little

I've installed the updated radio ROM (3.49?) and official HTC updates only.
I blamed S2U2 because most of the time the touch screen stopped working after the slide unlock.
I had this problem occasionally from the very beginning, and was getting worst by time, but yesterday the touch screen was dead completly.
I really hope the service will fix it soon, got a Nokia today and it works much better as phone... but completly sucks for everything else

Reason4444 said:
"...how many are so lucky they have a TD2 with still working touch screen" is very speculative approach..
Click to expand...
Click to collapse
Ironic, till now it seems I'm the only one with a failed touch screen...

where do you get your information?
if its so widespread, it wouldve been on engadget or some other news portal
your poll is biased as well, you dont have this option: My phone is perfectly fine
seems as if just cuz your phone broke, you want to put down the diamond2
but ok , let's hear from the users, maybe you are right, and maybe we could benefit from this.
my td2 is perfectly fine..
another reason of why this happens is tf3d2 is stuck
at that point, you MIGHT only be able to open the taskmanager on the corner. nothing else responds cept MAYBE that and the power button

mine works fine

1xinfusion said:
where do you get your information?
if its so widespread, it wouldve been on engadget or some other news portal
your poll is biased as well, you dont have this option: My phone is perfectly fine
seems as if just cuz your phone broke, you want to put down the diamond2
but ok , let's hear from the users, maybe you are right, and maybe we could benefit from this.
my td2 is perfectly fine..
another reason of why this happens is tf3d2 is stuck
at that point, you MIGHT only be able to open the taskmanager on the corner. nothing else responds cept MAYBE that and the power button
Click to expand...
Click to collapse
Sorry for the late reply I had some health problems, my back screaming.
1) it was widespread when I bought the telephone. first place I checked was this forum whre I found a user blaming the touch screen fault. Can't find it again now, something like that:
http://forum.xda-developers.com/showthread.php?t=519441
At that time there were really few posts on the net about TD2, very few received their phone. Some had issues with it, most of them with the screen.
Until now still few votes, hope people with working phones will add their votes, 20% of spot problems/fauly phones it's pretty high.
About Pool choices, the first one is similar to "My phone is perfectly fine" (the most voted): "Fine, no problems at all till now"
You mean the choice is not clear because of the "till now": I'm sorry, my english sucks
I don't use TF3D2, I use SPB Mobile Shell.
Anyway I'm not biased and I won't to put down TD2.
I had for many years an HTC P3300 with great satisfaction and I like TD2, just want that HTC, if they actually don't, does it better.
IMHO: I've seen to many HW faults reports from ppl and too early. Was not the same with Artemis or Blacktone, not the same rate. That's the reason for the pool call.

Maybe it's the same as this: touchscreen does not "untouch"
I too have the same problem as in the link.

I've been using the phone for 3 months now. No problems with the screen whatsoever.

Same problem for me.
Got it for 2 months - original ROM, original protective screen. One day touchscreen stop responding, removed protective shield, worked for some minutes... After that some strange spots appeared on the screen. Thought, that i damaged the screen by pushing/pressing too hard, but the black/grey spots appeared random.
Gave away to service, now wait and see what the problem. I think something i the touch-sensitive layer.

I am having the same problem after 3 month of light usage.
Touch screen no longer sensing any form of touch...
My battery went flat on that day...
I was home 2-3hr later to charge...
Before full charge, I need to sms and found out that it is not sensing any touch....
Soft reset and hard reset no USE at all...

you're not the only one.. :
http://forum.xda-developers.com/showthread.php?p=4264742#post4264742

I have the 2nd Digitizer on my TD2.. and it starts to get those "untouch" problems again

Been using the TD2 since it hit the shelves here in Denmark (about 4 months ago), and I just love it!
Screen is very responsive, image is crisp and clear and overall the only thing I could complain about is the glossy backcover...
Long story short, the best phone I have ever owned

Spassy touch registration

Hello XDA! I bought a used (almost new though) HD2 a month or so ago, obviously I went straight ahead and flashed something else than WM 6.5 onto it...
However it has this weird issue with the touch being registered in an odd way sometimes...
Once in a while it will register a touch although I'm not touching the screen, other times it will freak out and register random touches all over the screen...
I notice this especially whenever i type...
(Look at the attachment for an example of this behavior captured with the pointer location in dev tools)
Is this a software bug in Android or is it my digitizer that needs replacement?
Thanks in advance

No one knows?

Never encountered a bug like this. So I have to say its your screen freaking out. Common problem with hd2 when they get overheated.
But you can always try other roms to see how it responds then.

Or possibly you accidentally touched the screen at the edge with your palm? I've done that loads of times before, and the HD2 only supports 2 fingers (also, it does this really badly from my experience).
I've noticed that I have to text slower than I actually can because it just doesn't register all of the points clearly enough :/

casemandan said:
Never encountered a bug like this. So I have to say its your screen freaking out. Common problem with hd2 when they get overheated.
But you can always try other roms to see how it responds then.
Click to expand...
Click to collapse
I've tried a bunch of different roms but they all seem to do it, I don't remember whether or not WP7 also did it though...
Overheated? hmm maybe because it does seem to happen more frequently when i text a lot but it might just be because i get more frustrated by it.
Nigeldg said:
Or possibly you accidentally touched the screen at the edge with your palm? I've done that loads of times before, and the HD2 only supports 2 fingers (That's what she said, and also it does this really badly from my experience).
I've noticed that I have to text slower than I actually can because it just doesn't register all of the points clearly enough :/
Click to expand...
Click to collapse
Perhaps, I'll have to see if i can replicate it with the phone lying on the table and only using my finger...

i sometimes have this problem too, but only when i have sweaty fingers..
i think it's the old generation digitizer. it's like drop of sweat are lying on the screen, making it freak out, cause the digitizer doesn't know where it gets touched.. so it jumps from here to there, and back and then somewhere else..
it always happens to me when im playing games on the pc:
i get a sms, i want to answer. i forget that my hands are sweaty after 2h of gaming and the screen freaks out. UNTIL.... i clean my hands and the screen on a tissue or so..
lol it even happens sometimes that it types something by itself, then sends it... >.<!!
probably you have sweaty hands too when this happens?
just try to clean the screen when it happens.. it could help

[Q] Milestone 2 Touch Keyboard malfunction for numbers

a friend brought me a CLARO milestone 2 Argentina because he was possessed, the touchscreen was a disaster only, or all day was just pressing and there was no way to stop. I got out and as he did not hesitate to put him froyo to Ginger, because I saw it was CLARO the official version, anyway, I did, it was a love, was walking well and better than before, more fluid more consistently say, a beautiful version, the touch was wrong everywhere, tried the angry birds that had the apk here and went great, all was well until I got to the keyboard to call or send sms tab not recognize the touch, that is, if vertical, closed, and I want to dial a phone number, the numbers 2,5,8 and SEND does not touch them, do not squeeze recognizes not know how to say no, but do not walk, I jump to the side, as if he had a hahahaha dome, but it does not go well. I tried putting it on its side, if you use that are not going well is horizontal, or 4, 5 and 6 ... if I want to send messages, do not walk half the virtual keys, the whole area of ​​the ghee and those around, but the rest goes as well, if I use the calculator goes all genius, if I use an application area screen goes as well ... I do not know is a very rare thing and I tried everything, I put ginger, I put another above that which I can not remember what i root CM9 unroot 10 and it turned to official ginger since in all cases I get the same ... I searched all the forums, in spanish in English do not know everywhere, and took two days and I'm going crazy over anyone not know what happened wave ... not hardware before and did not work the other apps rather the keyboard, Ideas?
Of course, if you read this far, thank you.
OFF: I put it here because I think it's firmware if a mod thinks it's wrong or what moves me know, all right. Thank you. Sry for my very poor english I_I

I had the same problem when a got my screen dirty, you may try clean it. I hope it's help...
You can uses the option to show your touch points in the development options, in CM10 has, by there you can try to find a way tô fix the problem

jonasgitz said:
I had the same problem when a got my screen dirty, you may try clean it. I hope it's help...
You can uses the option to show your touch points in the development options, in CM10 has, by there you can try to find a way tô fix the problem
Click to expand...
Click to collapse
Mine also creates ghost pressing when the screen is dirty.
Plastic screen covers helps to reduce this a lot, as well as touch failures when charging.

Are you shure thats's not a hardware problem? I never had this problem even when the scree is oil by touch my face. You better check this out.