Database Users

white screen

after i updated to the att rom update for my brothers 8525 his screen was off meaning the image would go pass the bottom and display a little on the top. also the keys on the bottom stop working, and to top it off every so often he gets a white screen any ideas on how to fix it. i was able to get the white screen to go away if i did a hard reset but after a day or so it would go back to the same way during one of my brothers hard reset he made the reset button go down and know i cant reset the device the button is not there anymore. my 8525 with the same update works fine updated on same computer.

it's a wellknown hardware bug, see here
sent it to repairs if it's still under the warranty or try this (helped me when I was experiencing the same issues)

ok i tired that i think mine is more of a software issue is there anyway to hard reset a device without usin the reset button on the bottom.

cruelneo said:
ok i tired that i think mine is more of a software issue is there anyway to hard reset a device without usin the reset button on the bottom.
Click to expand...
Click to collapse
Start>settings>system>clear storage
Mike

i cant see the screen it is all white any other ideas

cruelneo said:
i cant see the screen it is all white any other ideas
Click to expand...
Click to collapse
I misunderstood, I read too quickly and missed an essential part of the post. If you dismantled you may find the microswitch is just bent out of position. I do not know another way to hard reset. Obviously if you have a warranty this might not be the thing to do!
Mike

DO you know where i can find a place on how to take it apart?

cruelneo said:
DO you know where i can find a place on how to take it apart?
Click to expand...
Click to collapse
Scroll through my site untill you see the section on Loose Keyboard Runners. You'll also see photos / links etc.
http://michael-channon.spaces.live.com
Mike

ok i took it apart fixed the reset button and did the card thing dont know why that would fix it but i tired it no go. i updated to 6.0 on both devices and still white screen and no buttons working on the dpad or any thing anymore ideas thanks in advance

Power button stuck

Hi!
I have a QTek S200 that had it's speaker dead and the power button was stuck. The stuck power button means that no matter when or how I pressed it NOTHING HAPPENED but sometimes randomly (when I was nowhere near the button) an "Are you sure you want to shutdown?" dialog appeared like I had the button pressed.
I sent the phone to service and they changed the speaker and told me that the button requires a motherboard change and it costs somewhere around $500. That was obviously too much money so I told them to send it back like that.
My phone arrived and the power button was working perfectly (so far as I know they did nothing about it) for a few months. Then again the power button died and started behaving the same way (this time there was no problem with the speaker).
I'm using a custom ROM but I also tried with the original I backed up after I got the phone, but seems the problem is not in the software. Anyone has any idea what can cause this and if it's possible to fix it?

vooood said:
Hi!
I have a QTek S200 that had it's speaker dead and the power button was stuck. The stuck power button means that no matter when or how I pressed it NOTHING HAPPENED but sometimes randomly (when I was nowhere near the button) an "Are you sure you want to shutdown?" dialog appeared like I had the button pressed.
I sent the phone to service and they changed the speaker and told me that the button requires a motherboard change and it costs somewhere around $500. That was obviously too much money so I told them to send it back like that.
My phone arrived and the power button was working perfectly (so far as I know they did nothing about it) for a few months. Then again the power button died and started behaving the same way (this time there was no problem with the speaker).
I'm using a custom ROM but I also tried with the original I backed up after I got the phone, but seems the problem is not in the software. Anyone has any idea what can cause this and if it's possible to fix it?
Click to expand...
Click to collapse
It's almost certainly hardware. If you feel like opening up your Prophet, you could check whether the power button is connected correctly...
$500 seems way too much given that it's possible to get a device for less than that!

l3v5y said:
It's almost certainly hardware. If you feel like opening up your Prophet, you could check whether the power button is connected correctly...
$500 seems way too much given that it's possible to get a device for less than that!
Click to expand...
Click to collapse
I did open up my Prophet and the connection is fine.

vooood said:
I did open up my Prophet and the connection is fine.
Click to expand...
Click to collapse
Is the button on the case connected properly? It may be pushing in constantly rather than being where it should be.

l3v5y said:
Is the button on the case connected properly? It may be pushing in constantly rather than being where it should be.
Click to expand...
Click to collapse
both the case connections and motherboard connections seem to be OK..

vooood said:
both the case connections and motherboard connections seem to be OK..
Click to expand...
Click to collapse
I'd guess that it's the switch internals, or the mother board in general...

l3v5y said:
I'd guess that it's the switch internals, or the mother board in general...
Click to expand...
Click to collapse
god damnit. it was such a good phone

vooood said:
god damnit. it was such a good phone
Click to expand...
Click to collapse
If it's the switch, I think you should be able to find a replacement... If it's the mother board, it may be cheaper to get a new device...

l3v5y said:
If it's the switch, I think you should be able to find a replacement... If it's the mother board, it may be cheaper to get a new device...
Click to expand...
Click to collapse
I will get the TouchPro for sure but still this phone could be great to any family member.. my parents are crazy about the games on it and office applications..

vooood said:
I will get the TouchPro for sure but still this phone could be great to any family member.. my parents are crazy about the games on it and office applications..
Click to expand...
Click to collapse
The Touch Pro will be good!
You could possibly try removing the power button connections all together, and see if that rectifies the problem... So you wouldn't be able to turn it off, but there is software to do that!

l3v5y said:
The Touch Pro will be good!
You could possibly try removing the power button connections all together, and see if that rectifies the problem... So you wouldn't be able to turn it off, but there is software to do that!
Click to expand...
Click to collapse
This is a very good idea indeed! I only wonder what about the screen? I can't really remember if you can turn on your screen with the other keys when it's off (I used to open/close my SD card slot to bring the screen to life when I was stuck with the phone)?

You can change the lock settings for keys (so that other keys can wake up the device) in Start->Settings->System (tab) and the "Power" option (I think).

l3v5y said:
You can change the lock settings for keys (so that other keys can wake up the device) in Start->Settings->System (tab) and the "Power" option (I think).
Click to expand...
Click to collapse
Hmm I'll check that out.. I'm on a business trip at the moment but will be home this weekend so I'll let you know what I managed to do. I will also try to take some photos of the stuff I do..

vooood said:
Hmm I'll check that out.. I'm on a business trip at the moment but will be home this weekend so I'll let you know what I managed to do. I will also try to take some photos of the stuff I do..
Click to expand...
Click to collapse
Good luck with that!

one thing i forgot to mention with this was that my batter usage was INSANE when the power button is in "stuck mode".. on idle the phone goes dead in cca 72 hours..
when it first came back with the fixed speaker (and button) the battery issue was gone.. but now the button is stuck again the power issue is back!

vooood said:
one thing i forgot to mention with this was that my batter usage was INSANE when the power button is in "stuck mode".. on idle the phone goes dead in cca 72 hours..
when it first came back with the fixed speaker (and button) the battery issue was gone.. but now the button is stuck again the power issue is back!
Click to expand...
Click to collapse
Maybe it is shorting contstantly and so draining the battery?

l3v5y said:
Maybe it is shorting contstantly and so draining the battery?
Click to expand...
Click to collapse
that is also my idea but nothing can be seen on the motherboard or the housing.. maybe it's the switch itself that is broken and that means i have to unsolder it and see what happens then.. :S

vooood said:
that is also my idea but nothing can be seen on the motherboard or the housing.. maybe it's the switch itself that is broken and that means i have to unsolder it and see what happens then.. :S
Click to expand...
Click to collapse
Umm... I'd guess the hardware itself is screwed if nothing else has an effect...

l3v5y said:
Umm... I'd guess the hardware itself is screwed if nothing else has an effect...
Click to expand...
Click to collapse
I came home, put the battery in (after it was out for a month and a half) and everything works just fine. WTF??

vooood said:
I came home, put the battery in (after it was out for a month and a half) and everything works just fine. WTF??
Click to expand...
Click to collapse
Maybe it misses being on and wants to be nice?
I have no ideas really...

update trouble: bad usb connection?

Hi all,
I appreciate any help here as i'm relatively new to this.
I have a hermes with the sprint rom update and that's it. I was recently trying to update to a different rom and I keep running into the same error. I don't know what my bootloader version is, and the ok power and reset button doesn't bring me into that mode. my camera button does, and I also don't see any of the spl information that's asked to be picked. However I just do the force, and it almost works and It brings up the screen where it actually should start loading...however here comes the problem. it keeps telling me that theres a usb connection problem.. I have several chords and tried them all and nothing seems to work. I checked other forums for this problem and found none..although I am horrible at looking. any help would be much appreciated. thanks!

Did you HOLD the three buttons (ok, power and reset button) in until the phone reset?
I'd say to try the sd card method but 1st you need to install Hard SPL to make sure you CAN FIX it if something goes wrong then upgrade your rom. If you haven't flashed any other rom before I'd bet my bottom dollar you have a "dangerous" SPL to try flashing with.
Try the three buttons again like I said then, if your SPL isn't 2.10 olipro (yeah, right), read this - http://forum.xda-developers.com/showthread.php?t=296722
It will provide you with the right tools to start flashing.
Cheers....

thanks for the help. however the ok button still isn't doing it. is this common? I can only assume the mode where the three color bars displayed on the screen is the boot loader. and I see nothing about olipro. I hold the ok power and reset button and it boots upp like a regular soft reset. but with power camer and rese, then its colored screen. I'm not sure if this makes any difference...

myhollowworld said:
thanks for the help. however the ok button still isn't doing it. is this common? I can only assume the mode where the three color bars displayed on the screen is the boot loader. and I see nothing about olipro. I hold the ok power and reset button and it boots upp like a regular soft reset. but with power camer and rese, then its colored screen. I'm not sure if this makes any difference...
Click to expand...
Click to collapse
Can you post a photo of your device , just to make sure its a Hermes we are dealing with here, also where the buttons are would help

Hi there, your sprint mogul is a Titan
HTC TyTn = HTC Hermes
Sprint/HTC Mogul = HTC Titan
Thread moved to the appropriate forum. good luck
Heres a link to the Titan wiki.

hard spl problem :(

hi every 1 im having a problem with my 02 orbit 2 & installing hard spl , i get to the actual updating & it crashes my phone
heres what happens : i get the small spinning window sign on my phone then it crashes i take the usb cable out of it & the orange charging light just stays n untill i remove the battery & reinsert it & the phone still works
ive tried it on 4 diffrent comps 3 diffrent cables , lots of diffrent usb ports ive taken off firewalls /anti virus programs even tried on a fresh 4matted pc still not working
any 1 got any suggestions 2 try 2 resolve this problem ? its driving me nuts
thanx in advance

Have you taken the microSD card out ?

jungl1st said:
Have you taken the microSD card out ?
Click to expand...
Click to collapse
yeh m8 never had a card in all the times ive tried
ive got some more additional info when it disconnects it totally shuts down activesync it doesnt just go grey for not connected it dissapears

Daft question but have you tried downloading spl program again.
got mine from here and was fine
http://forum.xda-developers.com/showthread.php?t=370434

yeh m8 tried that a few times from http://forum.xda-developers.com/showthread.php?t=351964 even tried both ie & firefox just in case it was a ie prob
ive turned on system notifications & it crashes just after i allow jumpspl.exe

Another daft thing have you tried putting into 3 color screen first.

bosshogg2003 said:
Another daft thing have you tried putting into 3 color screen first.
Click to expand...
Click to collapse
thats something i havent tried how do i go about that ?

martsmall said:
how do i go about that ?
Click to expand...
Click to collapse
Press and hold camera button and press the reset button using the stylus

mradaml said:
Press and hold camera button and press the reset button using the stylus
Click to expand...
Click to collapse
its not going in 2 tri colour mode just the usual 02 screen

martsmall said:
its not going in 2 tri colour mode just the usual 02 screen
Click to expand...
Click to collapse
when you do this, keep the camera button pressed for a few seconds after you've pressed the reset button with the stylus. Otherwise it'll just soft reset the device

cellshadow said:
when you do this, keep the camera button pressed for a few seconds after you've pressed the reset button with the stylus. Otherwise it'll just soft reset the device
Click to expand...
Click to collapse
i keep trying but its not doing it @ all im gonna throw it lol
im holding the camera button (tried both holding 4 a while & straight away ) & pressing stylus in the hole & keeping hold of camera button but i still get it rebooting in 2 the o2 screen with all the ipl, spl,gsm & os screen
is it me being a thick git & doing it @ the wrong time or something ? lol

ok just tried on mine
disconnect all cables and sd card
switch phone on
when settled hold camera button (above stylus)
press and release reset button while holding camera button
hope this helps
where are you?

still not doing it ill post a vid of it in a bit 2 show how im doing it
im in lancaster

I'm in Telford, I thought if close.
Does the button work if you use it for the camera?

bosshogg2003 said:
I'm in Telford, I thought if close.
Does the button work if you use it for the camera?
Click to expand...
Click to collapse
yeh works fine 2 bring up the cam & taking pics using that button

did you release the reset button after you press it? most time people are holding both cam and reset buttons, thus ended up in soft reset

theclueless said:
did you release the reset button after you press it? most time people are holding both cam and reset buttons, thus ended up in soft reset
Click to expand...
Click to collapse
yeh ive been doing both releasing & holding none worked

can you use manual bootloader to get into spl screen?

theclueless said:
can you use manual bootloader to get into spl screen?
Click to expand...
Click to collapse
when i run enterbootloader i get this error

from windows are you running enterbootloader or romupdateutility ?
it should be romupdateutility
i can get the same error if no phone connected so is activesync seeing your phone?

Power button not responding

Moments ago I noticed my powerbutton not working, wouldn't turn the phone off. So I removed the battery and now it can't power on (because the button doesn't work). Is there a way to power it on somehow? I don't really want to buy a new phone

pillsburydoughman said:
Moments ago I noticed my powerbutton not working, wouldn't turn the phone off. So I removed the battery and now it can't power on (because the button doesn't work). Is there a way to power it on somehow? I don't really want to buy a new phone
Click to expand...
Click to collapse
Looks like a hardware issue, and to fix that you'll probably need to change the physical button.
To power the phone on, just connect it to the charger, it will start.

I too have the same problem, just started around this thread's start date too.
Oh yeah, and connecting it to the charger doesn't work, and the only way I can get any life out of it is to pop the battery out, put it back in, but even then it only goes to the "SAMSUNG" logo screen and then blacks out again.
I feel like it may be the power button itself, because I managed to turn it on when I pressed the button fairly hard, so maybe the button is pressed in and stuck to some extent?

ultimaxtofu said:
I too have the same problem, just started around this thread's start date too.
Oh yeah, and connecting it to the charger doesn't work, and the only way I can get any life out of it is to pop the battery out, put it back in, but even then it only goes to the "SAMSUNG" logo screen and then blacks out again.
I feel like it may be the power button itself, because I managed to turn it on when I pressed the button fairly hard, so maybe the button is pressed in and stuck to some extent?
Click to expand...
Click to collapse
In your case it's definitely the physical button and you'll need to change it. Maybe there are some video tutorials on how to clean/change it, check it out.

EnderPsp said:
In your case it's definitely the physical button and you'll need to change it. Maybe there are some video tutorials on how to clean/change it, check it out.
Click to expand...
Click to collapse
Alright, will look into it, but I don't think that explains the fact that nothing happens when I plug it into a wall charger ;o

ultimaxtofu said:
Alright, will look into it, but I don't think that explains the fact that nothing happens when I plug it into a wall charger ;o
Click to expand...
Click to collapse
Is the spring still working on the power button? (button pops back after pressed)

EnderPsp said:
Is the spring still working on the power button? (button pops back after pressed)
Click to expand...
Click to collapse
I believe so. Still makes the clicking noise when I press it, if that's what that means

ultimaxtofu said:
I believe so. Still makes the clicking noise when I press it, if that's what that means
Click to expand...
Click to collapse
Then it's not the hw button itself, I stand corrected. Looks more like a soft/firmware issue, considering the power adapter doesn't power up the phone.

EnderPsp said:
Then it's not the hw button itself, I stand corrected. Looks more like a soft/firmware issue, considering the power adapter doesn't power up the phone.
Click to expand...
Click to collapse
So how can I solve the issue? Would a hard reset fix the problem?

ultimaxtofu said:
So how can I solve the issue? Would a hard reset fix the problem?
Click to expand...
Click to collapse
You can try, but that's not a guarantee.
I suggest you backup your phone 1st and then flash a stock rom and see what happens. GL...

EnderPsp said:
You can try, but that's not a guarantee.
I suggest you backup your phone 1st and then flash a stock rom and see what happens. GL...
Click to expand...
Click to collapse
i agree this idea. you can have a try. if you can't get success, maybe you can
demount it...