Database Users

Program Installation Problem

I have had many pocket PC's and the Universal w/WM5 is the only one that gives me consistant installation problems. I had listpro 3.0 installed in program memory. I uninstalled it with the intent of re-installing it on the SD card. Unchecking it from activesync did nothing. Removing from the ppc directly told me that all of the file were not removed. I saw the the folder still existed in program files, do I deleted the directory and shortcuts pointing to it. I have had this exact same problem MANY times
Am I the only one with this problem? I don't find any messages like this.
Next, I try to reinstall listpro and it won't reinstall :x I get a message cannot be installed, try another location (which does not work). Do I need a hard reset? I tryed installing another program and I can still install other stuff, but the removal did not work again.

GaryK2 said:
I have had many pocket PC's and the Universal w/WM5 is the only one that gives me consistant installation problems. I had listpro 3.0 installed in program memory. I uninstalled it with the intent of re-installing it on the SD card. Unchecking it from activesync did nothing. Removing from the ppc directly told me that all of the file were not removed. I saw the the folder still existed in program files, do I deleted the directory and shortcuts pointing to it. I have had this exact same problem MANY times
Am I the only one with this problem? I don't find any messages like this.
Next, I try to reinstall listpro and it won't reinstall :x I get a message cannot be installed, try another location (which does not work). Do I need a hard reset? I tryed installing another program and I can still install other stuff, but the removal did not work again.
Click to expand...
Click to collapse
Hi Gary!
I have a lot of experience in this sh*t. WM5 cannot uninstall or install in a lot of cases. Usually if you still have some files or folders which are on the same location than with the installation, installer says: cannot install. In that case you have to delete (or rename) the folder left, and then you can install it. In other cases installer stays in a loop install condition, and cannot continue. In that case try to install another application to finish somelooped order. I realised another thing, which is very interesting: when you want to uninstall a program, and your pda says it cannot be removed - or something -, if I run Vijay555 killphone application in 98% of the cases after it I can uninstall the same.
I hope this wil help!

Hi,
Perhaps I have been lucky but I havent had any issues with regards to installing or uninstalling programs.
I do make sure that I soft reset before and after - so maybe thats a golden rule!
Matt

Yes, softreset would be a good tip in more cases, but it wouldn't solve the problem when you want to install a program which needs a place what exists.

I did find some files in the windows directory and deleted them. That WORKED. Just doing program files is not enough. In this case, the file name was the same as the program. I don't expect to be that lucky all the time.
I have done soft-resets when it does not work. I do a number of trial programs and tend to forget prior to removal. What a apin
Got to love Microsoft - reboot is the answer to everything.

Installation problems.....
I am having the same problem too.
Even after a hard reset when I try and install Sprite Backup & Agenda Fusion I keep getting the install error: 'cannot be installed, try another location'
It's driving me up the wall! I would have thought after a hard reset this wouldn't be an issue. I'm now the proud owner of an MDA Pro (Universal) that I can't use because the software I want to install won't install.
Can anyone help me please?

Can't Install

Pls pls pls help
can't install anything anymore on my VArio II
can't sync with activesync either, whatsup

If you want help then something a little more detailed might help.... does it produce errors?!? what are the error messages, etc... it would be like telling your docter over the phone that you dont fell good... unless your doctor is psychic then he cant diagnose your problem without more information..

More Info As Req
ok
got wisbar and wisbar deskstop looks sweet
a few other odds and sods
but try to install security Wallet,shareware to try it out
and bam it just wouldn't accept it
when to try and uninstall it and my remove program list was blank
try to install a software from the CD that came with my VArio and it wouldn't install that either!!!!
really scared!!!!

rickyjune said:
ok
got wisbar and wisbar deskstop looks sweet
a few other odds and sods
but try to install security Wallet,shareware to try it out
and bam it just wouldn't accept it
when to try and uninstall it and my remove program list was blank
try to install a software from the CD that came with my VArio and it wouldn't install that either!!!!
really scared!!!!
Click to expand...
Click to collapse
Hi Rickyjune
I don't know anything about security wallet - perhaps it's one of those things that locks up your files and applications, but without knowing about it I cannot guide you through a fix.
I assume you do not have a backup taken before you installed it? or even whether you can access them if you have? (This would be a solution perhaps if you have)
I'm not sure whether your applications are all working or disappeared or locked or what exactly. Sadly if it's in a real mess, I can only suggest a hard reset that obviously will remove everything back to the way you first got the device Would obviosly mean re-installing all your customisations and programmes you've added. It's either that or wait to see if anyone with security wallet helps out. Does security wallet have a help line or e-mail support etc.
Mike

more info
hiya
its called Flexiwallet for secure info and it didn't install
my programs are still on my storage card and windows and everything is working
except can't install and can't sync with activesync
oh and no list of programs in Remove Program list

rickyjune said:
hiya
its called Flexiwallet for secure info and it didn't install
my programs are still on my storage card and windows and everything is working
except can't install and can't sync with activesync
oh and no list of programs in Remove Program list
Click to expand...
Click to collapse
Ok I'll do some checking but I may not get far. See if you can get in touch with them.
Mike

Hi
I'm not sure this is the right one Flexwallet without an "i":
if it's the right one I see you can contact them or use the webis forum:
http://www.pocketinformant.com/Forums/index.php?showtopic=10016
http://www.webis.net/support.php
http://www.webis.net/whatsnew.php?type=FW2006&version=509&Product_Version=FlexWallet%202006%20Rev%203
Mike

Its The Right One But
It didn't install on my mobile
its nowhere in the windows or storage card
the fact is i can't install anything

rickyjune said:
It didn't install on my mobile
its nowhere in the windows or storage card
the fact is i can't install anything
Click to expand...
Click to collapse
Still think it might be worth asking them a question, because I read a post on their forum - under beta testers I think, saying they got an error on install but that it had in fact installed!
You're only other choice is a hard reset unless someone else has an alternative
Mike

mikechannon said:
Still think it might be worth asking them a question, because I read a post on their forum - under beta testers I think, saying they got an error on install but that it had in fact installed!
You're only other choice is a hard reset unless someone else has an alternative
Mike
Click to expand...
Click to collapse
I can attest from experience that the only solution (at least that I've found) is a hard reset and rebuild or restore from backup.
My program list frequently disappears, recently twice in one day. I'm still looking for a solution to the problem, which is how I discovered this thread. I can't find a pattern and tips that I have received (my list is under a supposed limit of 50 and all of my Today screen programs are now moved to main memory) haven't panned out.

yep hard reset was the only way
Your rite DonB, i had to hard reset and install everything
wasn't pretty, but I have sprite backup now but I've had no problems and i've installed Flexiwallett
cant understand what went wrong

Cant install most of the softwares !!!!!!!!!!

hi all
i cant install alot of my favourite softwares such as SPB , i dont know why? can anyone tell me the reason plz?

shadows of yesterday said:
hi all
i cant install alot of my favourite softwares such as SPB , i dont know why? can anyone tell me the reason plz?
Click to expand...
Click to collapse
can't help you or tell you the reason because you are not giving enough details about what you are trying to install, what is going wrong. How are you trying to install. Exe or .cab files. are you just getting error's during the installation

i tried to install .cab & .exe , but it says install unsuccessful, for example SPB & Battery status

mmmm
On what ?... is the cab on the phone or on the PC ???????

i tried both , but i couldnt

You have the HTC Touch Elf right? No cabs at all are instaling on your phone.
Possibiliites:
1. The cab files are being currupted either while you are downloading them or while you are sending them to your phone. FYI Cab files are to be installed via your phone not PC. Transfer the complete cab to phone and just click it to install - Do Not Unzip it. (A cab file looks like it is a zip file or a rar file wen it is on your PC but don't be fooled. it is a cab and does not need to be unzipped) you will only see a bunch of messy files and will just get confuzed. just place the cab on your phone and tap it with your stylus to initiate install
Exe's are to be installed via your PC to your phone through activsinc. place the exe on your desktop (Or wherever) and connect your phone to your PC using Activsinc. Then click the exe on your desktop and follow installation instructions - NOte you will have to still do some clicking on your phone to allow the installation.
2. you are not installing them properly and therfore follow instructions above.
3. your phone is currupt somehow (I don't see how) Try a hard reset and see if the programs will install after that. if not, you might want to return your phone for warranty (I am assuming you just got this phone and this is the first time you are trying to install something.
4. Maybe you have run out of room on your device to install any more applications (if you have been installing tons of other stuff successfully)
I have never gotten any errors installing cabs or exe's exept for when I was trying to install something that my phone did not support. (Not a valid WM application) or something like that.
Edit: You still are not give us much information - What type of error are you getting - What does your phone show/tell you?
Does it start to install and fail half way through? does it not start at all? does it install and the programs just do not run?
Tell us what program you are trying to install - what error you are getting and when you are getting it. Tell us the method you have used to install it etc....
If you want help you will have to provide us with as much information and detail as you can. Otherwise - Good Luck.
I will check back here regularly to see your response and try to help, but if you don't give us much more detail - no one will be able to help you.

Did you flashed your ROM recently?

it start to install and fail half way through, but not all of the softwares , for example i cant install tcpmp,wm router , battery status , and alot of softwares , the error is always the same ( it start to install and fail half way through)

shadows of yesterday said:
it start to install and fail half way through, but not all of the softwares , for example i cant install tcpmp,wm router , battery status , and alot of softwares , the error is always the same ( it start to install and fail half way through)
Click to expand...
Click to collapse
I don't know about battery status or wm router but TCPMP is an exe type installation. if you try to install this using your phone by putting the TCPMP installation on your phone and clicking to install, it won't work. You have to put the installation file on your computer, connect your device to your computer through activesinc. then click the TCPMP Installation on your desktop and follow instructions. Make sure you accept installation on your device when your device asks. The others may be the same

i did like that , but nothing changed , same message , install unsuccessful

shadows of yesterday said:
i did like that , but nothing changed , same message , install unsuccessful
Click to expand...
Click to collapse
Are you trying to install to your storage card or to device? Are you certain that you have enough storage space left?
Do you have any problems with Activsinc?
Have you tried downloading another copy of TCPMP - Maybe the copy you have is no good.

yeh , i tried on both storage and device memory , i have 1.5 gb remaining on storage also
my active sync is working in perfect condition, i dont know wht happend , ok , is there anything that i can upgrade my phone ???

DuelMasterNG said:
Did you flashed your ROM recently?
Click to expand...
Click to collapse
You never answered the above question.
shadows of yesterday said:
yeh , i tried on both storage and device memory , i have 1.5 gb remaining on storage also
my active sync is working in perfect condition, i dont know wht happend , ok , is there anything that i can upgrade my phone ???
Click to expand...
Click to collapse
I don't know if I can help you with this problem. I have never had any problems installing anything onto my device even when the app wasn't compatible. usually still installed, just wouldn't run. I am still using official stock WM 6.0 rom that came on my device. (have not ever flashed a new ROM or Radio and don't know anything about that. If you did flash a new ROM or radio, that could be what is causing your problems and you may want to examine in the thread where you got your ROM or Radio from for answers or to see if anyone else is having the same difficulties. Perhaps PM the person who cooked the ROM. If you havn't flashed any new ROM or Radio, then maybe you changed something in your registry that you shouldn't have with a registry editor (just a thought - don't know if you have ever done this) or maybe you have an app on your phone that is causing conflict when trying to install other apps. You can always try a hard reset of your device (if you don't mind starting from scratch again customizing your device) and then try installing TCPMP and see if it works right after a hard reset. That would suggest either something was changed in your registry or that another app was causing conflict. Bit of a pain in the a## having to reinstall everything(unless you don't have much installed on your device) and still no guarantee that it will work. Before doing a hard reset, you might want to look into backing up your device. (I don't know anyting about backing up - what program to use or how much it can back up such as setting or such but you might want to check it out. Also make sure you sincronize your device with your computer prior to hard reset so that all your contacts, appointments etc... are up to date that way after a hard reset you can just syncronize your device again and get your contacts and appointments etc... back.
If anyone else has any suggestions here -- Please feel free to jump in. I know that I would be really annoyed not being able to install new apps to my device.
Good luck. I hope this gets figured out for you
Rod

i had the same problem, it was unbelievably frustrating, i had to restore my X1i to factory settings, that fixed the problem.

I think you should follow hotrod101's suggestion and do a hard reset. Its quite likely that your phone has malfunctioned or something. It's probably going to save you a lot of work in the long run. Or turn in your device in one of the HTC service centers as already stated. Don't forget to back all your stuff up first.
Good Luck.

thanx alot

you did not say whether your rom is original or coked as i met some problems with cocked roms in installing arabic based applications that was easily installed before flashing me device

Did you get things figured out - If so please share with the rest what you did to solve your problem, in case others are having similar problems. Did one of our suggestions help or did you find another solution?

same problem on my Touch Pro, seams to be common ... some say that it is due to the fixed number (50 installed programs) on the touch flue ... however, I have no more information of how did they got this result, or what is the registry of this issue???
I hope if someone help on this to avoide us the headache cused by hard reset, just thinking about it make me crazy.
even hard reset is not a solution.

Annoying Problem with removing programs (google navigator)

I have a problem that is completely driving me crazy....whenever i remove any program on my xperia ....there is always some files remaining in the program files, and being a perfectionist i always try to delete them, but get an error reporting that the file is in use, which annoys me even more because it means some process is still running
p.s up till now this happened with google navigator, and a tweak tool i downloaded from here before....plz help me , don't want to hard reset every time i want to uninstall a program !

why is it o body want's to help me ??

a) have you thought other people might have a reallife(tm) and not be on here 24hrs 7days per week ?
you asked less than 4hours before you post moaning?
b) this is not a support forum
c) you need to give more information
how did you install the programs?
how did you remove the programs?
what files are left?
have you soft reset after uninstalling the progs?
what software are you using to see the folders?
if you have files that are in use you need to soft reset.

I humbly ask sorry.....
Well to view the folders i use the normal file explorer....i did a soft reset but still on deleting the program folder it tells me it is in use....tried installin and uninstalling again google navigator (trial) but nothing, it also gives me an error on start up telling me the process could not be launched....is this normal.....
P.S: again i ask sorry for stressing so much to get a reply

i had the same problem. to solve it, use file explorer and go to: My Device-Windows-Startup, from there delete the file which have Agent written (something like GAgent, i forgot). After deleting it, restart (soft reset).
Then use file explorer to delete the google navigator folder

ok i deleted gagent and this solved the problem....bu there is another file....i don't remember its name precisely i guess sth like "GNagent" ....should i delete this one ... I tried to but i cannot .....and i accidently renamed it ....can you tell me its correct name ?, cause i'm afraid it's a system file :s

darkhalf520 said:
ok i deleted gagent and this solved the problem....bu there is another file....i don't remember its name precisely i guess sth like "GNagent" ....should i delete this one ... I tried to but i cannot .....and i accidently renamed it ....can you tell me its correct name ?, cause i'm afraid it's a system file :s
Click to expand...
Click to collapse
That's not a system file.
Also find, download, install and use total commander, there's either lots of cabs onthis forum for it, or search for the manufacturers website.
It's a Free file manager that's much better than the built in one. It allows you to overwrite files in rom amongst other things. It may well delete the file for you.

Total Commander would help at deletting softwares? that could be nice, for example, I installed the mtoday, and, I am not able to uninstal it...I do understand waht is a hard reset, but the soft one, sorry, this is still not very clear for me...If I would guess, would we need to make a soft reset, each time, we uninstall a software? does would help to clean after?
thanks you

Xperrier said:
Total Commander would help at deletting softwares? that could be nice, for example, I installed the mtoday, and, I am not able to uninstal it...I do understand waht is a hard reset, but the soft one, sorry, this is still not very clear for me...If I would guess, would we need to make a soft reset, each time, we uninstall a software? does would help to clean after?
thanks you
Click to expand...
Click to collapse
soft reset is when you stick the stylus in the whole in the back, or turn the device completely off and on again.
If there's processes still in use on the phone then a soft reset will stop them being used, (unless they are set to start-up again automatically)
for example, if you install a dialler skin then want to get rid of it. After uninstalling you'll need to soft reset to make sure the dialler is not locking the files so they can be deleted.

Weird: can't install no cab-files! nor remove

Howdy,
I can't install any cab on my Elfin anymore ("installation failed")! That sucks!
It's no memory problem (theres enough mem).
I think somehow my HTC lost his information about what programs are installed, because
- the "remove apps" app has no entry (I can't remove programs but there are prgs of course)
- I can't remove images in the "pics & video" app ("file used or unauthorized") - but I can delete files using e.g. TotalCommander.
So, I can neither install nor delete...
* I think this problem exists since I did a hard reset and had to recover using a SpriteBackup!
Do you know how to fix it? Would be v. grateful... Oliver

Hi
It seems your backup is corrupted. One way to know is to Hard reset again, don't restore backup and install a cab, see if the problem is resolved.

Thanks for the idea, I will maybe have to try so later, but wonder if there's possibly a way to fix it?? (I wanna avoid hardreset again )

Try killing the app before u uninstall... use task manager to kill the program it may work...
if the problem happens in installing the app then i think u may have to follow wat tito told u ...( hard reset and dont restore things from ur old backup.)

it works after hardreset. but my device is massivly tweaked and customized - I have to find a solution to fix it - well, at least as long as I can live with that bug...
There must be a way to fix, maybe registry? file association -wceload.exe- is ok... this doesn't seem to happen so often, but looking forward to your help here.
thanks!

make a new backup after a fresh hard-reset and after you finished customizing it.
maybe the problem was with that specific back-up.