I'm hoping that there are more peple than just me using the HD on O2 with push email via exchange.
If your set up is anything like mine then you will have two data connections.
O2 Active and Mobile Web.
I posted a few days ago about having problems sending MMS messages, which seems to be down to having both data connections active. I've always set my connetions (both of them) to 'always on' using schapps advanced config. I have found that this means my push email works flawlessly and I can access the web straight way as it's always connected.
The downside of course is that I can't send MMS (although strangley...sometimes it does work). So, in order to test, I have set the connections to 'enabled'. Doing this meant that I was able to send a test mms this morning, which failed 2 minutes earlier when both connections were set to 'always on'. this is a pain because you have to reset the phone after each change of connection status.
With my connections set to 'enabled', theoretically this would mean that the connections are only made whenever they are needed.
This means perhaps a slight delay when first using the web, as my phone has to connect to the web first.
My question, is that if the connection is only established when required, and then disconnects again. How is it going to know I have email waiting for me? How will it get pushed to my phone?
So, can anyone else who has the same setup, please let me know how they have set their connections up.
appreciate your help.
Related
Hello there folks,
After much reconfiguring of our exchange server, i have push email working!
However, i have found that occasionally when WiFi is on, the phone will still sometimes try to establish a GPRS data connection.
Does anyone know of a way to stop it doing this? I would prefer WiFi to be the prefered data path.
Any help would be appreciated!
Thanks In Advance
G
push mail doesn't work over wifi. You need to keep the GPRS connected for this. You can still activesync over Wifi, but push mail is depending on a cellular network.
ahhhhhhhh, of course.
what an idiot i am..... thank you
That doesn't make sense to me. Push should work better over WiFi.
Although I don't know for sure, I wonder if the fact your GPRS IP address and WiFi one will necessarily be different makes the Wizard hop back onto GPRS if that's where the push session was established.
If you cancel push, then establish WiFi and then re-establish push, does it still try jump to GPRS?
Out of interest, what tweaking did you have to do to the server? Our IS guys applied the service pack, and for a brief period, I tested push and it worked, now it seems to have stopped working. I can establish the session, but nothing gets "pushed". If I log in to Outlook, OWA and push, I can see my test messages land on the first two, but nothing on the Wizard until I manually sync it...
Regards,
Dox
I'm not bothered by the fact that DP tried to re-establish my GPRS connection as much as the 8125 locking up whenever I enable WiFi while already in Direct Push mode. If I can figure out why that happens and stop it I can stop messing with my Wizard and actually enjoy it more.
M$ says that they can't support direct push over WiFi because the device turns off WiFi when in powersave mode which disables direct push.
I thought that was a lame reason and told them that at MEDC. We should be allowed to make that decision and direct push should adapt to whatever network connection we're using IMO.
This is not an issue of whether Direct Push should work over WiFi, this is an issue of not being able to use the device at all when WiFi is enabled while Direct Push is enabled.
If Direct Push wants to use a GPRS connection, fine, I don't mind. But I should be able to enable WiFi as well with no consequences, and Direct Push can still use the GPRS connection while the WiFi radio is on.
I have successfully tested this and it works. I was able to send my device an e-mail and have it notify me while WiFi is on, and when I browse the internet it uses the WiFi connection, not the GPRS one. But after a while of having both connections enabled, through some kind of bug or glitch the device will slow down till it eventually comes to a screeching halt.
There is no way that this is like this by design. If you can't enable WiFi with Direct Push enabled, then the system should force you to disable Direct Push before enabling WiFi or vice versa. But I believe it's a bug because even the WiFi icon has the ActiveSync animated connection when both connections are enabled, which leads me to believe that Microsoft had anticipated a WiFi connection being active while Direct Push is doing its business over GPRS.
Now, if you could please give all of that to MS, and maybe get some kind of reply I would be forever in your debt!
If you're getting lockups with WiFi/DirectPush then take a look here:
http://forum.xda-developers.com/viewtopic.php?t=50223
OK, I don't knkow what else to try here, hence the post!
I'm trying to get my XDA exec (Universal?) to connect to my work VPN. I've entered all the details exactly the same as they are on my laptop (which works) and yet when I try to connect, I get an error message saying "VPN Server problems. Verify your username and password, and try again. If the problem persists, turn the device off and try again." This message appears instantly, as though it is not even trying, and my GPRS connection terminates, without an error message, without a warning. What I think is happening is that as soon as I ask to activate the VPN, it disconnects the GPRS, and then the VPN won't work because of that. Which seems rather stupid.
I've tried rebooting, I've tried changing every setting in the VPN connection, I've tested the GPRS connection by visiting websites, I don't know what I can possibly be missing. Any advice would be greatly appreciated.
This has absolutely killed my faith in this device. It stops synchronising my mail at least once a day, without warning, it has crashed in the past, destroying mails I was writing at the time, and I find it generally unreliable, unfriendly and considerably less useful than a BlackBerry. Sorry, but I had to say that, I'm tearing my hair out here...
im not sure if you can do VPN over GPRS you may require a wifi connection for that.
Hello faethor, fancy meeting you here!
I know on the XDA IIs it worked over GPRS, so it would surprise me if it didn't on the Exec, but perhaps you're right...
I don't care any more, fed up with the damn thing for today...
This is possible, but there are various possible problems.
It could be something as basic as you need to add your company web-site in the 'exceptions' list (Start, Setting. Connection (tab), Connections (icon) advanced, exceptions). e.g *.companyname.co.uk.
It is worth checking with your IT people if certain IP address ranges are also blocked (e.g. for extra security).
Network tech support are quite rubbish on this, and it took me, my former MD and our IT company several hours to get it sorted last time we tried this!!
The queston is do you need VPN for document view / transfer or is it just for email / contacts on the move (you mentioned Blackberry)?
If your company has MS exchange 2003 the exec sync's straight in using yout outlook web access settings (a tick box also needs to be enabled in the server) or you could use something like www.seven.com which I have had both personally and corporate which works brilliantly.
If it is full VPN you need, I can provide documentation or contact numbers which may help.
It may be that your VPN connection needs to be the GPRS settings (and using the APN vpn.o2.co.uk (you said you were using an XDA which is an o2 branded HTC device) and your conx to your server via proxy is your home server details?
Hi everyone!
I'm the proud owner of a HTC Kaiser for about 2 weeks know which works just fine, at least if there wouldn't be this extremely annoying eMail problem :-(
I configured my eMail account and when I'm downloading my eMails with WLAN everything works fine, which proves that username/password/... must be correct.
Today I was "on the road" and tried to fetch my mails via grps/hsdpa/whatever was available and it just won't work. I suddently get a "Synchronisierungsfehler" (I'm running a german ROM, in english it should be something like "synchronisation error") and a bubble tells me to check my proxy etc settings, but it seems that the phone doesn't even try to connect :-(
I deleted and recreated my eMail account a couple of times, trying all the different network connections but it just won't work.
If I run IE, it automatically connects over 3G and I'm able to browse the web. While connected and surfing through the www I'm still unable to download my mails with the same error message, although I'm definitely connected to the internet. As soons as I disconnet 3G and enable WLAN, I'm able to send and receive eMails (while surfing still works of course).
Any ideas what I'm doing wrong? Slowly but surely I'm going insane ;-)
Thanks,
Simpson
What's your mobile carrier? Maybe the provider is blocking the necessary port(s) which are used by POP3/SMTP/IMAP.
So in first instance you could try a different APN if there is one...
Thanks for the reply!
I'm on 3 (Austria) and the strange thing to me is that it aborts so quickly. When downloading my Mails via WLAN it says Connection, Logging in, ... but over GPRS, which should take longer i guess, within the very first second (REALLY withing the very first second), there is "Connection", "Synchronisationerror", so I'm wondering if the connection could be dropped that fast by my provider or if the phone isn't even trying :-(
Thanks again,
Simpson
I guess it could be the port thing I mentioned above.
When you're connected via wifi (i.e. at home) there is usually no specific port blocked. So you're able to receive emails without any issues. If you're connected via GPRS/EDGE/3G/... the provider is able to block an incoming traffic on specific ports. The whole procedure works like that (simplyfied): your mobile establishes a connection via GPRS (which seems to work since you can browse the internet via GPRS). Afterwards it tries to connect on port 110 (which is for POP3) to your inbox. I think there's the point where your provider comes into play. If this port is blocked there's no way for your mobile to reach the mail account.
edit:
Do you have the option to try fetching your mails with a different SIM card from a different provider? If so you should try that.
And yes... the connection can be dropped that fast.
Basti756 said:
I guess it could be the port thing I mentioned above.
When you're connected via wifi (i.e. at home) there is usually no specific port blocked. So you're able to receive emails without any issues. If you're connected via GPRS/EDGE/3G/... the provider is able to block an incoming traffic on specific ports. The whole procedure works like that (simplyfied): your mobile establishes a connection via GPRS (which seems to work since you can browse the internet via GPRS). Afterwards it tries to connect on port 110 (which is for POP3) to your inbox. I think there's the point where your provider comes into play. If this port is blocked there's no way for your mobile to reach the mail account.
edit:
Do you have the option to try fetching your mails with a different SIM card from a different provider? If so you should try that.
And yes... the connection can be dropped that fast.
Click to expand...
Click to collapse
I called 3 yesterday and they swore that the ports are NOT blocked. It must be possible to fetch mails from any provider.
Another funny thing is that if I configure my email account and try to automatically fetch the settings, the Kaiser connects via the same modem as if I would start IE and is able to fetch the settings!!! After finishing the configuration and trying to send/receive my mails, I get the same message again: Synchronisationsfehler bzw Überprüfen Sie Ihre DFÜ und Proxy Einstellungen.
Thanks to this great forum I unlocked my Kaiser with this cute All-in-one solution unlocker (donation will follow ;-) and tomorrow I'll try it with a different SIM card
Thanks again!
Greets,
Simpson
Well... if 3 doesn't block any ports... this whole thing doesn't get much easier
I suggest to take a look at your email provider settings (pop3 server, smtp server, login credentials). Maybe you have to use different settings when connecting via GPRS/3G.
I had a similar issue a couple of days ago with a Kaiser ( ), T-Mobile and T-Online. To keep things short... the login credentials have to be different when fetching mails via GPRS from T-Online.
So you should take a look at these settings. Especially at the server settings, since your device gives a connection error.
Well, I started messing aroung with this stuff on thusday. Today is sunday and.... It finally works!!!!!
Do you know what I did?
Well, after 4 days of fooling around I thought maybe I should try to reboot my Kaiser (Ein Reboot tut immer gut!) and after rebooting, without changing any account settings: Start -> Messaging -> Send/Receive -> AUTOMATICALLY dialing Planet3Modem -> You've got 2 new messages!
I'm so happy that it finally works, I don't even care why I didn't try a reboot earlier ;-)
Yippeee!!!!!! ))))
Thanks again for the help!
Greets,
Simpson
I'd never guessed that it would be that simple
Anyways... herzlichen Glückwunsch
Hi, I am starting to tear my hair out! I have a HTC Diamond 2 on T-Mobile
I can access my blueyonder emails when i connect via wifi or through usb to my laptop, however I cannot connect
it says 'cannot connect with your current connection settings. To change the ...'
I have tried setting up the account with pop3, tried the t-mobile wizard which promises an text with the settings but never arrives.
I've had it 2 days now and am already thinking of sending it back. Just disappointed with the constant drop out for internet, opera experiencing problems and closing down and god knows what else.
Please help!!!
rowdle said:
Hi, I am starting to tear my hair out! I have a HTC Diamond 2 on T-Mobile
I can access my blueyonder emails when i connect via wifi or through usb to my laptop, however I cannot connect
it says 'cannot connect with your current connection settings. To change the ...'
I have tried setting up the account with pop3, tried the t-mobile wizard which promises an text with the settings but never arrives.
I've had it 2 days now and am already thinking of sending it back. Just disappointed with the constant drop out for internet, opera experiencing problems and closing down and god knows what else.
Please help!!!
Click to expand...
Click to collapse
Just an idea:
When your check your email account settings, there is an "Advanced Server Settings".
In Advanced Server settings there is a select box named "Internet Connection:". Make sure that the correct connection is selected. Usually it should be the same that you use for your Internet.
HI
Cheers for the response, I've tried that and all the other different settings but no good.
I've admitted defeat and will be returning the phone tomorrow!
I have looked and looked, and cant seem to find a solution that works for me. I am with Telstra in Australia (why do Telstra like to make things so difficult??)
My problem is that my Outlook Email will only sync with exchange via 3G even though there is a working wifi connection availalable. I get heaps of mail so I am rapidly going through nearly 1G of data each month - even though I am on a good package this is not ideal!!
From my understanding of this thread ... http://forum.xda-developers.com/showthread.php?t=611724&highlight=activesync+work+connection I updated the Broadcomm Network Adaptors to Internet (they were Work), and then deleted the proxy settings for the Telstra Internet connection.
BUT still my mail is updating over 3G and not wifi. I can access Internet etc over wifi though.
Interestingly, I can only update Bigpond mail over wifi and not 3G. Thats not a big deal as I get minimal mail to that account and I am happy to check it at home - its the Outlook email thats chewing up heaps of data that I worried about.
I hope that I cant be the only one with this problem so if anyone has any suggestions I would appreciate it! (I know it will be one check box deep in the phone settings, I just dont know which one it is!)
Thanks
That's how it works. Push (Activesync connection) needs a direct connection between the server and device, so that the server can page the device when it's got something for it. This wouldn't work through wifi, because when you're on wifi you're behind a router, which doesn't allow connections from the outside to reach your device. So Activesync will always want to use the data connection.
One thing you can do is NOT to set activesync to receive new mail when it arrives, but only manually or at time intervals, it might work.
Or, simply set it to download only the first 5kB of each message, which is always enough to see what the mail is about , and you can always click "download whole message" for those you need. If you manage to use 1GB with 5kB messages, you're really spending your life on your email box
Thanks so much.
You would think that if Blackberry and Apple have managed to get their email to push over wifi that MS could get Direct Push to work over wifi too!! I've disabled MS Direct Push and changed Active Sync to check every 5 minutes. So, its not quite the same, but its near enough for me!
Thanks again ... I will stop searching for the solution now (and will reduce the download setting too ...)
Sarah, same exact problem here, it really annoyed me, then only way I could have used wifi to sync my outlook, Gmail, etc(which have the same issue) is to set the phone to Airplane mode and then enable wifi, only then it will sync via wifi.
Thank you Kilrah, that was a very spot on answer - it is very apreciated !
Cheers !