Hi everyone!
I'm the proud owner of a HTC Kaiser for about 2 weeks know which works just fine, at least if there wouldn't be this extremely annoying eMail problem :-(
I configured my eMail account and when I'm downloading my eMails with WLAN everything works fine, which proves that username/password/... must be correct.
Today I was "on the road" and tried to fetch my mails via grps/hsdpa/whatever was available and it just won't work. I suddently get a "Synchronisierungsfehler" (I'm running a german ROM, in english it should be something like "synchronisation error") and a bubble tells me to check my proxy etc settings, but it seems that the phone doesn't even try to connect :-(
I deleted and recreated my eMail account a couple of times, trying all the different network connections but it just won't work.
If I run IE, it automatically connects over 3G and I'm able to browse the web. While connected and surfing through the www I'm still unable to download my mails with the same error message, although I'm definitely connected to the internet. As soons as I disconnet 3G and enable WLAN, I'm able to send and receive eMails (while surfing still works of course).
Any ideas what I'm doing wrong? Slowly but surely I'm going insane ;-)
Thanks,
Simpson
What's your mobile carrier? Maybe the provider is blocking the necessary port(s) which are used by POP3/SMTP/IMAP.
So in first instance you could try a different APN if there is one...
Thanks for the reply!
I'm on 3 (Austria) and the strange thing to me is that it aborts so quickly. When downloading my Mails via WLAN it says Connection, Logging in, ... but over GPRS, which should take longer i guess, within the very first second (REALLY withing the very first second), there is "Connection", "Synchronisationerror", so I'm wondering if the connection could be dropped that fast by my provider or if the phone isn't even trying :-(
Thanks again,
Simpson
I guess it could be the port thing I mentioned above.
When you're connected via wifi (i.e. at home) there is usually no specific port blocked. So you're able to receive emails without any issues. If you're connected via GPRS/EDGE/3G/... the provider is able to block an incoming traffic on specific ports. The whole procedure works like that (simplyfied): your mobile establishes a connection via GPRS (which seems to work since you can browse the internet via GPRS). Afterwards it tries to connect on port 110 (which is for POP3) to your inbox. I think there's the point where your provider comes into play. If this port is blocked there's no way for your mobile to reach the mail account.
edit:
Do you have the option to try fetching your mails with a different SIM card from a different provider? If so you should try that.
And yes... the connection can be dropped that fast.
Basti756 said:
I guess it could be the port thing I mentioned above.
When you're connected via wifi (i.e. at home) there is usually no specific port blocked. So you're able to receive emails without any issues. If you're connected via GPRS/EDGE/3G/... the provider is able to block an incoming traffic on specific ports. The whole procedure works like that (simplyfied): your mobile establishes a connection via GPRS (which seems to work since you can browse the internet via GPRS). Afterwards it tries to connect on port 110 (which is for POP3) to your inbox. I think there's the point where your provider comes into play. If this port is blocked there's no way for your mobile to reach the mail account.
edit:
Do you have the option to try fetching your mails with a different SIM card from a different provider? If so you should try that.
And yes... the connection can be dropped that fast.
Click to expand...
Click to collapse
I called 3 yesterday and they swore that the ports are NOT blocked. It must be possible to fetch mails from any provider.
Another funny thing is that if I configure my email account and try to automatically fetch the settings, the Kaiser connects via the same modem as if I would start IE and is able to fetch the settings!!! After finishing the configuration and trying to send/receive my mails, I get the same message again: Synchronisationsfehler bzw Überprüfen Sie Ihre DFÜ und Proxy Einstellungen.
Thanks to this great forum I unlocked my Kaiser with this cute All-in-one solution unlocker (donation will follow ;-) and tomorrow I'll try it with a different SIM card
Thanks again!
Greets,
Simpson
Well... if 3 doesn't block any ports... this whole thing doesn't get much easier
I suggest to take a look at your email provider settings (pop3 server, smtp server, login credentials). Maybe you have to use different settings when connecting via GPRS/3G.
I had a similar issue a couple of days ago with a Kaiser ( ), T-Mobile and T-Online. To keep things short... the login credentials have to be different when fetching mails via GPRS from T-Online.
So you should take a look at these settings. Especially at the server settings, since your device gives a connection error.
Well, I started messing aroung with this stuff on thusday. Today is sunday and.... It finally works!!!!!
Do you know what I did?
Well, after 4 days of fooling around I thought maybe I should try to reboot my Kaiser (Ein Reboot tut immer gut!) and after rebooting, without changing any account settings: Start -> Messaging -> Send/Receive -> AUTOMATICALLY dialing Planet3Modem -> You've got 2 new messages!
I'm so happy that it finally works, I don't even care why I didn't try a reboot earlier ;-)
Yippeee!!!!!! ))))
Thanks again for the help!
Greets,
Simpson
I'd never guessed that it would be that simple
Anyways... herzlichen Glückwunsch
Related
OK people, I know this site is supposed to be really great, but I have some simple problems, and I can't find the answers by browsing and searching this site. Hell, I can't even identify which phone I'm using....
I bought an XDA Mini S, so what's that called? A kangaroo or something I guess. anyway - I'm about to see if it'll survive being launched high into the air, that's for sure.
I have a home network, a windows small business server running exchange 2003, an ADSL router/firewall and some PC's.
ALL (!?) I want this damn thing to do is surf the network, and the internet whilst at home using a wireless connection. Then whilst it's out and about - to VPN back to home so I can do the same.
However, the set up of this thing is a right nightmare to understand, "My ISP", "My network", "Work", I can't seem to make logical sense of how this thing operates in a networking environment, and I do understand networks pretty well, so this is VERY vexing, hence why this is flying out the window soon.
Anybody feel they can spare some explanations as to how this thing is structured? If I click on anymore settings I might just go mad gibber dribble.
Paulsco - welcome to the board!
Not to sound like a father, but seriously, go and have a game of Call of Duty or something. That's what I do when I'm stressed. It's not worth throwing the thing out of the window. And if you are in a mood to get rid of it, throw it in my direction. I need a Mini S for development!
Ok, what have you done so far?
Have you got it browsing the net through ActiveSync yet?
Ensure that you can sync, then go to ActiveSync, File Menu, Options, and choose "This computer is connected to " The internet.
Then, ensure that your PDA is set to reflect this as well, the internet.
Then hopefully the two should permit you to browse the net through your ActiveSync connection. Try Internet Explorer on the PDA.
If and when you're doing that, then you can progress to wifi and VPN etc.
For wifi, I've always found this useful:
http://wifi.aximsite.com/wifi_net.html
V
Paulsco said:
I bought an XDA Mini S, so what's that called?
Click to expand...
Click to collapse
That's easy - it's the HTC Wizard.
HTC is the comapny that actually makes it and Wizard is HTC's name for it.
Thanks for the response!
That's for the advice - I think I have worn out all the games...
OK - so here is the sit. Make some tea and take a deep breath!
I've got my "wizard" to to most things, it'll sync with Exchange over wifi OR it will sync with a PC via bluetooth, but it won't do both. that's not a real issue though.
Also I can surf the internet via wifi, and I can do this via GPRS, but here is what I need to sort out:
I have two connections listed under settings>connections>connections
The first is the O2 GRPS My ISP connection, and the second is the "My work network" connection. I have defined a VPN to connect back to my firewall in this last connection, but I had to delete the O2 Active default connection in this connection because it kept dialing grps instead of using wifi.
In connections>advanced>network management I have both boxes set to "My work network". this prevents any GPRS calls, until I change the setting. Great, I'd rather not have to have done this, but it does seem to work...
Only thing is, when I am out I tried to connect back to the exchange box and I got from activesync "Your exchange account does not allow syncing, blah blah" which it obviously does because it works from the local network. I have opened all the activesync ports on the firewall.
I hoped to be able to connect the VPN, but this seemed to be impossible with my current config.
I need to be able to configure this so that I can browse my wifi network both locally and remotely. I have managed to get the VPN to connect, but I have no idea why this works sometimes and not others - when you click on connect, you get a beep...and nothing else, no error messages or anything.
So I want to get exchange mail whilst wifi'd: OK that worked this AM because I told everything to use "My work network" that has no GPRS connection defined, but when I wnet out I hthen changed the setting so that it dialed the O2 GPRS connection for Internet, then I got internet, but no VPN connection. then when I returned to the office, I had to soft boot because no matter what I dod, activesync gave me "cannot connect with current settings" - A soft boot cured that, but it's not a real great solution every time you return to the office.
Any help you can give me would be gratefully received! I'll happily bung cash to people for a solution!!!
thanks and regards,
Paul
OK, I don't knkow what else to try here, hence the post!
I'm trying to get my XDA exec (Universal?) to connect to my work VPN. I've entered all the details exactly the same as they are on my laptop (which works) and yet when I try to connect, I get an error message saying "VPN Server problems. Verify your username and password, and try again. If the problem persists, turn the device off and try again." This message appears instantly, as though it is not even trying, and my GPRS connection terminates, without an error message, without a warning. What I think is happening is that as soon as I ask to activate the VPN, it disconnects the GPRS, and then the VPN won't work because of that. Which seems rather stupid.
I've tried rebooting, I've tried changing every setting in the VPN connection, I've tested the GPRS connection by visiting websites, I don't know what I can possibly be missing. Any advice would be greatly appreciated.
This has absolutely killed my faith in this device. It stops synchronising my mail at least once a day, without warning, it has crashed in the past, destroying mails I was writing at the time, and I find it generally unreliable, unfriendly and considerably less useful than a BlackBerry. Sorry, but I had to say that, I'm tearing my hair out here...
im not sure if you can do VPN over GPRS you may require a wifi connection for that.
Hello faethor, fancy meeting you here!
I know on the XDA IIs it worked over GPRS, so it would surprise me if it didn't on the Exec, but perhaps you're right...
I don't care any more, fed up with the damn thing for today...
This is possible, but there are various possible problems.
It could be something as basic as you need to add your company web-site in the 'exceptions' list (Start, Setting. Connection (tab), Connections (icon) advanced, exceptions). e.g *.companyname.co.uk.
It is worth checking with your IT people if certain IP address ranges are also blocked (e.g. for extra security).
Network tech support are quite rubbish on this, and it took me, my former MD and our IT company several hours to get it sorted last time we tried this!!
The queston is do you need VPN for document view / transfer or is it just for email / contacts on the move (you mentioned Blackberry)?
If your company has MS exchange 2003 the exec sync's straight in using yout outlook web access settings (a tick box also needs to be enabled in the server) or you could use something like www.seven.com which I have had both personally and corporate which works brilliantly.
If it is full VPN you need, I can provide documentation or contact numbers which may help.
It may be that your VPN connection needs to be the GPRS settings (and using the APN vpn.o2.co.uk (you said you were using an XDA which is an o2 branded HTC device) and your conx to your server via proxy is your home server details?
I'm hoping that there are more peple than just me using the HD on O2 with push email via exchange.
If your set up is anything like mine then you will have two data connections.
O2 Active and Mobile Web.
I posted a few days ago about having problems sending MMS messages, which seems to be down to having both data connections active. I've always set my connetions (both of them) to 'always on' using schapps advanced config. I have found that this means my push email works flawlessly and I can access the web straight way as it's always connected.
The downside of course is that I can't send MMS (although strangley...sometimes it does work). So, in order to test, I have set the connections to 'enabled'. Doing this meant that I was able to send a test mms this morning, which failed 2 minutes earlier when both connections were set to 'always on'. this is a pain because you have to reset the phone after each change of connection status.
With my connections set to 'enabled', theoretically this would mean that the connections are only made whenever they are needed.
This means perhaps a slight delay when first using the web, as my phone has to connect to the web first.
My question, is that if the connection is only established when required, and then disconnects again. How is it going to know I have email waiting for me? How will it get pushed to my phone?
So, can anyone else who has the same setup, please let me know how they have set their connections up.
appreciate your help.
Hi, I am starting to tear my hair out! I have a HTC Diamond 2 on T-Mobile
I can access my blueyonder emails when i connect via wifi or through usb to my laptop, however I cannot connect
it says 'cannot connect with your current connection settings. To change the ...'
I have tried setting up the account with pop3, tried the t-mobile wizard which promises an text with the settings but never arrives.
I've had it 2 days now and am already thinking of sending it back. Just disappointed with the constant drop out for internet, opera experiencing problems and closing down and god knows what else.
Please help!!!
rowdle said:
Hi, I am starting to tear my hair out! I have a HTC Diamond 2 on T-Mobile
I can access my blueyonder emails when i connect via wifi or through usb to my laptop, however I cannot connect
it says 'cannot connect with your current connection settings. To change the ...'
I have tried setting up the account with pop3, tried the t-mobile wizard which promises an text with the settings but never arrives.
I've had it 2 days now and am already thinking of sending it back. Just disappointed with the constant drop out for internet, opera experiencing problems and closing down and god knows what else.
Please help!!!
Click to expand...
Click to collapse
Just an idea:
When your check your email account settings, there is an "Advanced Server Settings".
In Advanced Server settings there is a select box named "Internet Connection:". Make sure that the correct connection is selected. Usually it should be the same that you use for your Internet.
HI
Cheers for the response, I've tried that and all the other different settings but no good.
I've admitted defeat and will be returning the phone tomorrow!
Hi all
I have 2 x HD2s configured for ActiveSync with our SBS2003 server. Everything works fine when connected to my laptop via USB or when connected to WiFi (whether at my office or at any remote site unrelated to my local LAN). However, once I am using my data connection I experience the following issue which I have narrowed down through lots of trail and error:
When an email of approx 4k and above arrives I can see ActiveSync trying to sync and it then fails with an error code of 0x80830002. ActiveSync will then never reestablish a connection unless I either remove the particular email from my Outlook inbox, or, I connect to any WiFi connection.
If I set the download limit to 1k, it never fails and I simply receive a trunkated version of the email. However, if I select to download the remained of the text it fails again.
The issue is related to the size of the text within the email as attachements can be downloaded fine.
I have been on to T-Mobile as this feels like a carrier problem as I only experience it when using mobile data connection but they haven't come up with anything.
I'd really appreciate any help you can offer as this is driving me mad!!!!!
Many thanks,
Tom.
Is your Exchange ActiveSync running over SSL?
Not at the moment. I'm just trying to get it going at the moment. I just don't understand how it can work in all situations appart from when on mobile data?
the_tominator_1982 said:
Not at the moment. I'm just trying to get it going at the moment. I just don't understand how it can work in all situations appart from when on mobile data?
Click to expand...
Click to collapse
If you're not using SSL then it's possible that it could have something to do with T-Mobile, but I don't know enough about them to say.
Does T-Mobile use a proxy for HTTP?
Do you know if they have a policy relating to syncing your phone(s) with Exchange?