Database Users

Rooted/custom ROM and warranty

Hi everybody,
11 months ago I bought a brand new HTC Desire Z (bought in Belgium, in a retail shop, no webshop).
During the time I rooted the phone, installed several custom ROM's, for example: now it is running Andromadus Audacity B3.
Now I have a (hardware) problem with my phone:
sometimes the phone goes off. The phone doesn't shutdown (no software fault), but i think it is the battery that doesn't make contact with the motherboard.
I can reproduce the problem very simple: moving the battery a little bit when the phone is running.
Cleaning the contacts doesn't make sense; the battery have a solid contact with the 'clips'. So I think there is something wrong on the motherboard of the phone.
I want to send the phone back to HTC because it is still in warranty.
Should they make noise about the fact that the phone is rooted and there is a custom ROM installed?
Should I restore the phone back to factory defaults before sending it back?
How can I do this (setting the phone back to the original firmware/ROM and unrooted).
Or shouldn't it make sense?
Can someone help me?
Thx!

Most people don't seem to have a problem sending back rooted phones but some do. If you don't mind the small amount of effort involved nipqer has a guide to revert back, search the development thread
Sent from my HTC Vision using xda premium

It is understood that when you root your phone the supplied warranty is null and void. You are doing something to the phone that you were not meant to do by the manufacturer/retailer but is fully capable of doing it.
If you want to attempt to return the phone for a claim under warranty, you will have to revert your phone to it's original factory state. That means getting S-ON (if you achieved S-OFF), unrooting the phone, restoring the factory ROM and restoring the factory CID (if you achieved SuperCID).
There are people who have gotten their phones serviced while S-OFF and rooted, but it will be at the final discretion of the repair shop/manufacturer if they will go ahead on a repair on a device that is technically out of warranty.
Good luck.

Here, follow my guide to unroot http://forum.xda-developers.com/showthread.php?t=1442988
-Nipqer

Thx very much guys!
I won't take the risk that the serial number of my phone will be registrated as 'warranty void' if they see that the phone is rooted and no original ROM.
I will take a backup of the current ROM and all settings, and I will follow the guide posted in this thread.
Fingers crossed, I have to leave my Desire Z for about 4 weeks and going backup to a Nokia 6300
Thx for all the answers!

Can't understand it.
I followed the guide to go back to stock rom/settings succesful.
The phone was back in it's original state (thx for the tutorial!).
When I tried to reproduce the problem with original firmware: impossible, phone was working for 100%.
Now I rerooted the phone, clockworkmod installed and so on. I reflashed my backup of Audicity B3, and now the phone is working for 100%?
I can't understand... It couldn't be a software problem, or am I wrong? The phone didn't reboot but was 'shut off' in just 1/4 second.
What should I do?
Waiting further, to know if the problem comes back...?

Wow I thought I was the only one!!! I just had this problem a few days ago. Happened if I pushed the bottom of the metal door/cover for the battery. EVERY time I just pushed slightly on it, the phone would immediately shut off.
Seems I have fixed it by just taking the battery out and cleaning off the contacts. I haven't had the problem in a while now. Will report back if it does happen again. But maybe it cleaned itself off from you removing/replacing the battery so many times? lol sound stupid I dunno.

FYI on Warranty Replacement

So, I was having some problems, my phone was only rooted, not unlocked. OK a LOT of problems after the latest update with my phone freezing and rebooting. Wiping cache and factory data resets didn't work. Did a data reset and didn't install a single app or widget and still locked up and reset after using it for a couple minutes. I used the droid utility 1.21 by mattlgroff to go back to the 9.20.1, rooted, and then took the factory OTA again and still lockup and reboot machine.
So, called Verizon, told them what I did (minus the mattlgroff utility), and they sent out a replacement to me, 1 year warranty on the phone. I bought the phone from Best Buy, they told me they couldn't do anything unless I got their goon squad warranty. Call to Verizon was fast and painless.
The replacement showed up today, and this is how it was equipped:
9.16.9.xt926
4.1.2
radio 100730.081.64.09P
Kernel 3.0.31-ge491d6d 4/5/13
build 9.8.1Q-62_VQW_MR-4
build date 4/5/13
Had a sticker on the back with the IMEI and software version and a date of 7/18/13.
Good news for me is I was unable to unlock the bootloader on this one because I was a dummy and didn't unlock the bootloader on my last one. So, now I'm back to 9.20.1, rooted, unlocked, and got CWM installed. Now it's time to pick a ROM and start flashing as soon as my new SD Card shows up seeing as I lost everything I had backed up on my SD Card because it died on me out of the blue on Sat, GRRRRRRRRRRRRRR.
If you're having issues with the updates, give Verizon a call and get yourself a replacement. Good chance you can get one that is still able to be modified!

[Q] Root Question related later ota

after a few hours searching, I am still a bit confusing on following question:
1. trip rootchecker
If I do not choose do this during rooting, in other word, I only have adb shell root.
a) should I still be able to install twrp and flash other rom? my impression is "yes", am I right?
b) But if I choose do this, then my warranty is gone. If I later flash back the stock,
will this be wiped and "forget"? i.e. the warranty is back?
Or is this "root checker" will send somthing to LG once it is tripped, hence warranty
is permanently voided?
2. ota
It seems once rooted, one can not take any ota, right? even the kitkat in future?
would "trip rootchecker" matter in this case?
even though thanks to thecubed, it seems we do have a solution.

If you choose not to trip the root checker, root will not work properly and neither will the apps that require it.
It doesn't send any info to LG or your carriers. All it does is... If in the future you break your phone somehow and take it into your carrier store to get it fixed, they will check the phone to see if it's ever been rooted. If it's been tripped, it'll give a number code on the screen to tell them it either was rooted in the past but isn't anymore, is currently rooted, or was never rooted.
Then it will be at the store's discretion on whether or not they'll help you out or make you pay full price to fix it or get it replaced.
I don't know how it is for the G2, but I know awhile back some newer HTC phones got S-OFF which allowed them to reset the root checker to make the device think it's never been rooted. Our phones may have a similar method out there somewhere... Though probably not as it'd be fairly big news. I am however, willing to bet that there is a crack team or two working on disabling that for our devices.
Sent from CAMACHO, my Verizon G2 (VS980) running PAC ROM.

[Q] SM-N9000W major problem help

Hi all, I'm new to XDA so hopefully someone can help me. I purchased a brand new unlocked note 3 N9000W8 in canada from a cellphone store on Monday Morning. The phone was great and worked without a hitch and had android 4.3 on it.
Later on during the day, there were numerous news headlines regarding a 4.4.2 was officially released. So i decided to do the software update. With failed attempts with the message "Your device have been modified, Software updates are not available"
I checked my Settings > about device > status > device status and it states custom or modified. I am unsure how this is possible thinking it was a brand new phone. After some in depth reading i powered off the phone and check the android download mode (power, home button vol down key combo).
It states device status: custom, firmware: custom, knox 0x1 (which meant my warranty was gone essentially). I proceeded to call the shop i purchased the phone at, and the manager said they buy the phones from the distributor which unlocks them before it gets in their hands. so it must have been rooted prior to me receiving the phone.
Long story short...i know its been quite the reading already my appologies. I used samsung KIES to backup the phone and it updated it back to the stock firmware 4.4.2. I was prepared to loose the root as i dont need it. More concerned about the warranty. With the device and firmware status back to original i can now do OTA updates, however
Problem i have now is after the factory firmware upgrade to stock, my sim no longer works on the network. Seems as if the device has a sim lock, but it never asked for one. A local cellphone shop in st.catharines said there might be an issue with the baseband after the official update.
before the update, i tried all the suggestions such as unmounting the sd card, wiping cache, using supersu to unroot.
Can anyone chime in on what the problem may be? I go to school here, so if all else fails i will have to go back to toronto where i purchased it, and have them figure it out. just a hassle for me to get there without a car.

i just realized this was posted in the wrong section of the forum. sorry mods, can it be moved to Q/A?

tedmonddo said:
Hi all, I'm new to XDA so hopefully someone can help me. I purchased a brand new unlocked note 3 N9000W8 in canada from a cellphone store on Monday Morning. The phone was great and worked without a hitch and had android 4.3 on it.
Later on during the day, there were numerous news headlines regarding a 4.4.2 was officially released. So i decided to do the software update. With failed attempts with the message "Your device have been modified, Software updates are not available"
I checked my Settings > about device > status > device status and it states custom or modified. I am unsure how this is possible thinking it was a brand new phone. After some in depth reading i powered off the phone and check the android download mode (power, home button vol down key combo).
It states device status: custom, firmware: custom, knox 0x1 (which meant my warranty was gone essentially). I proceeded to call the shop i purchased the phone at, and the manager said they buy the phones from the distributor which unlocks them before it gets in their hands. so it must have been rooted prior to me receiving the phone.
Long story short...i know its been quite the reading already my appologies. I used samsung KIES to backup the phone and it updated it back to the stock firmware 4.4.2. I was prepared to loose the root as i dont need it. More concerned about the warranty. With the device and firmware status back to original i can now do OTA updates, however
Problem i have now is after the factory firmware upgrade to stock, my sim no longer works on the network. Seems as if the device has a sim lock, but it never asked for one. A local cellphone shop in st.catharines said there might be an issue with the baseband after the official update.
before the update, i tried all the suggestions such as unmounting the sd card, wiping cache, using supersu to unroot.
Can anyone chime in on what the problem may be? I go to school here, so if all else fails i will have to go back to toronto where i purchased it, and have them figure it out. just a hassle for me to get there without a car.
Click to expand...
Click to collapse
When the distributor told you that the phone had been modified to enable an unlock, why did you say, "I was prepared to loose root as i dont need it"... the problem is fairly obvious, you had a software-unlocked phone and even though the seller told you that you would lose your unlock, you wiped it back to factory anyway lol...
honestly though, that's extremely sketch, lemme know that shop and I'll report them to BBB, you should never be paying for a cell phone that comes rooted unless your buying something from pacific mall, there are several options for you to unlock the phone, using software, hardware, or IMEI unlock codes

tedmonddo said:
...
Can anyone chime in on what the problem may be? I go to school here, so if all else fails i will have to go back to toronto where i purchased it, and have them figure it out. just a hassle for me to get there without a car.
Click to expand...
Click to collapse
You had a pre-rooted software-unlocked phone (that was originally network-locked). Your warranty to Samsung is completely void, you should get something in writing (or record on audio) from the guy that sold you the phone as to the warranty of the phone.
Other than that - you can buy a network unlock code for something like 15 USD or so.

mmc_read failed

Anyone know what to do? In order to charge/turn on/restart my phone I constantly have to pull out the battery which isn't good. I've attempted downgrading and upgrading via Odin, which now voided my warratny even though I wasn't rooted. I'm quite mad also because I did a backup which didn't backup everything. My WhatsApp has not chat history, and I have 8GB of data missing. I've spent £290 replacing this phone's motherboard and now this happens...
Is this a hardware failure that I can't avoid?
I was told over the phone it could cost about £120-£190 to fix in store due to no warranty (knox 0x1, despite no root).
Thanks

UnhappyN said:
Anyone know what to do? In order to charge/turn on/restart my phone I constantly have to pull out the battery which isn't good. I've attempted downgrading and upgrading via Odin, which now voided my warratny even though I wasn't rooted. I'm quite mad also because I did a backup which didn't backup everything. My WhatsApp has not chat history, and I have 8GB of data missing. I've spent £290 replacing this phone's motherboard and now this happens...
Is this a hardware failure that I can't avoid?
I was told over the phone it could cost about £120-£190 to fix in store due to no warranty (knox 0x1, despite no root).
Thanks
Click to expand...
Click to collapse
Shameful bump. Anyone can help please?

UnhappyN said:
Anyone know what to do? In order to charge/turn on/restart my phone I constantly have to pull out the battery which isn't good. I've attempted downgrading and upgrading via Odin, which now voided my warratny even though I wasn't rooted. I'm quite mad also because I did a backup which didn't backup everything. My WhatsApp has not chat history, and I have 8GB of data missing. I've spent £290 replacing this phone's motherboard and now this happens...
Is this a hardware failure that I can't avoid?
I was told over the phone it could cost about £120-£190 to fix in store due to no warranty (knox 0x1, despite no root).
Thanks
Click to expand...
Click to collapse
1) Upgrading/downgrading via ODIN does not void warranty in ANY CASE.....your knox should still be 0x0 as long as you are flashing Official unrooted firmwares from sammobile (maybe you installed a custom recovery and that tripped knox)
2)Your problem is most likely a hardware failure many devices have reported issues with mmc.
3)Since you have already spent £290 on replacing this phones motherboard i suggest you change your phone rather than spending more money on it (what if the fix does not solve this issue, who knows if your replaced motherboard is faulty?)

I guess I'll have to buy a new phone then... Thanks..

Bought a new one off Amazon. Note 4 again, was considering waiting for the 5... Even if they replace the phone, it can just fail again right?
I will need to talk to my provider also, I'm still on contract until November.